Americas Best Value Inn San Carlos

United States , San Francisco Area - CA
San Carlos, 1562 El Camino Real
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100 reviews shown

2/10

Poor

08 Mar 2026

Jerri

Sheets had blood on them. Poor housekeeping

2/10

Poor

17 Jan 2026

Isabella

The room did not look clean. Once walking in there was stains on the beds. They were stains on the towels. There was mold and dirt in the trashcan. The door handled to the room was falling off. I had to screw the screws back into it myself to feel safe glad we brought our dogs. There was just an awful feeling about the whole place. there was also dust everywhere in the room. I booked the room online paid for it already online told them I was bringing two dogs with me and once I got there there was an up charge of $80 total when it was supposed to be $20 per dog is what I was told on the phone. glad to say we was in hotel service. We had to strip our beds ourselves and clean our room before even attempting to put our stuff in the room. I also took pictures of everything, but they won’t let me upload it on here. And last but not least but when checking out, there was no one at the front desk. We had to leave our room key and door key in a basket at the front desk. The room key did not work. We had to use a door key to open our room.

Business_and_leisure Pet

4/10

Poor

14 Jan 2026

Sandra

Let's start with the positive. The bed was comfortable and we slept well. The shower is great with lots of hot water .
However, the carpet had not been vacuumed and had white bits every where. The light is so low I thought I'd was just carpet fuzz. Looking closely the stuff near the bed was toenails clippings. I didn't even want to know what the rest was. If you don't care about sanitation this place is fine. The gentleman who checked us in was lovely. The sink was glued back together and had no plug. The bathroom floor was black in the corners. You do what works for you.

Leisure Partner

2/10

Poor

29 Dec 2025

Nick

It was nasty and poor help

Leisure

4/10

Poor

26 Dec 2025

Alicia

The room is very dirty and the bed spreads had stains all over them. There where holes in the shower.

Business Family

2/10

Poor

21 Dec 2025

justin

Beds had blood and urine stains on them, wall outlets didnt have covers, couldnt get new sheets and now have to fight to get a refund for the rooms i didnt use

10/10

Exceptional

14 Dec 2025

Austin

Very clean and super nice people had a bad rocky toliet but nice room other than that

Business

8/10

Excellent

01 Dec 2025

dean

Staff was friendly, room was good, price was right for us. Lots of options in Grayson, ky considering the size of town.

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Adele

Staff was incredibly helpful

10/10

Exceptional

06 Nov 2025

Eileen

Nice room, lady at front desk was really nice.

Business Partner

6/10

Pleasant

06 Nov 2025

Lynn

Staff was very good. Room was dirty. AC heat unit full of dust and dirt. Wall next to bathroom mirror had splatter of something on it.

Business

8/10

Excellent

16 Oct 2025

Gavin

Good we rolled in around midnight and it was pretty good had a spot right outside our room

Partner

2/10

Poor

22 Sep 2025

Sarah

We booked for 2 nights for a concert festival that was in the area. The facility was dated, the breakfast was okay, & the staff was friendly. All that said, the management and owners really should fix the issues. The room we were in was in awful condition & is by far the worst place we have ever stayed. It had just \"had the AC fixed\", which sometimes blew cold air, but mostly hot air. The mattresses were dated, & mattress covers very worn with holes but looked clean (no bed bugs). The sheets & towels had some stains (usually doesn't faze me much, but taking everything else into account gave me some pause). The furniture had obvious wear & tear, the wallpaper was peeling off the walls & following my 11 y.o. taking a shower, we found that there were cockroaches living behind the wallpaper. I don't mean just a few either; we killed over 50 of them just in 1hr. My 15 y.o. son, decided to sleep our van after we moved all of our things back out (only 1.5hr after arriving), & because it was 2:30 AM, we slept in the room with only the clothes on our backs, & still found one roach in our van. Thankfully, I had read some reviews & brought Lysol, which served a dual purpose of killing roaches & cleaning the surfaces & air in the place. We thought that it may have been isolated to our room, since the AC had been broken, but upon asking other guests all the other rooms had similar issues. We were refunded 1 night's stay after much hassle & I'm calling the health dept.to report it.

Leisure Family_with_children

4/10

Poor

22 Sep 2025

Ryan

Rooms were not clean, bathroom ceiling fan missing, just a hole in the ceiling.
All towels mismatched
Carpets dirty
Smelled like cigarettes and stale air
Run down building in serious need of repair

Leisure Family

6/10

Pleasant

06 Sep 2025

Gena

We have stayed here several ither times but this time the first room was musty smelling, it had stain on the bed linings, cobweb on the ceiling. The room they changed us too was a little better but they need to paint and get new tubs. A little work to the front rooms like they did the back would be great. The second room did have new matresses and those were good.

Leisure Family

8/10

Excellent

01 Sep 2025

JoDee

Our room needed a couple of repairs like a loose toilet seat but it was clean and

10/10

Exceptional

01 Sep 2025

Missy

Staff very nice

Business_and_leisure Family_with_children

4/10

Poor

31 Aug 2025

Paula

There was no remote for the tv in our room. There was a dirty washcloth lying behind the bathroom door from whomever stayed there before us. It is older and run down

4/10

Poor

30 Aug 2025

Terri

We had double queen beds .One bed the fitted sheet was questionable ,there was hair on it.The toilet was disgusting & wasn't properly cleaned.One of the washcloths was stained black.You get what you pay for.I usually don't do cheap hotels but everyone traveling with us was on a different budget.My daughter room had left over female garments.

Leisure Family

8/10

Excellent

29 Aug 2025

Tyrone

Okay stay.

My stay was pleasant, the bed was comfy and the room was decent. The front desk was where the magic was super friendly and I would recommend.

Partner

6/10

Pleasant

24 Aug 2025

Ray

Needs a little updating

Leisure Family

2/10

Poor

07 Aug 2025

Bob

We booked two rooms as we traveled down the Interstate. When we arrived, the place did not look as pictured. It was very cluttered around the exterior with a dumpster of heaping garbage and old toilets behind the hotel (near the doors to our two rooms). Worse, one room smelled horrid (like dirty laundry - really filthy old laundry). The other room had visible hair in the beds and in the bathroom and the AC did not get the room to anywhere near comfortable in the short time we were there. The manager gave us a key for another room explaining that they had a new cleaning service start that day, but the 3rd room had not even been cleaned at all. The beds were still messed up, so we just closed the door and went back to the main desk. He then offered to refund our payment, which we immediately accepted and moved on down to the next town where we did find a comfortable and CLEAN set of rooms. This was on July 28, 2025. No refund has shown up on our debit card yet. The manager said it \"might\" take 24 hours, but it has been over a week. We have traveled extensively and rarely if ever give poor reviews. There was one bad one in South Bend, Indiana, and another in Iowa City. However, this hotel is worse than the worst one we have ever booked. We were so happy to get the offer of a refund and move on! But we haven't received the refund yet. This place should be avoided.

2/10

Poor

28 Jul 2025

Richard

Dirty.

Had to switch rooms before the first one the sheets were not cleaned, had dirt all in the sheets. 2nd room smelled like cat pee but the sheets were clean mold all in the showers. Would not recommend.

6/10

Pleasant

27 Jul 2025

Verified traveler

fine if all you need is a few hours sleep

We booked this last minute as we were driving through the area at 11PM. The price was right for the limited time we would be there. As the saying goes, you get what you pay for though. The bed looked clean and was comfortable; however, the room smelled stale and the bathroom was not as clean as it should be.

Partner

4/10

Poor

27 Jul 2025

Anthony

The towels in the bathroom had mold on them. The door to enter the room kept jamming. Air conditioner did not work well. Staff did what they had to do to check in and out. Wouldn’t recommend this hotel.

Business

2/10

Poor

27 Jul 2025

Chris

Cleanliness not a priority

At the time of this booking it had a rating of 7.2. Which was one of the higher ones at the time in this town. Once I got inside my room, the carpet felt like it was caked with something and sticky, and a hot water worked sporadically. I don't know how they got such a high rating but the motel is not worth the price.

The carpet had garbage all throughout the area, as well....in the room.

Business

6/10

Pleasant

21 Jul 2025

Kelly

Very few of the TV’s work and the exterior of the building could use some refreshing but the rooms are clean and it’s in a safe area

Leisure Family

10/10

Exceptional

13 Jul 2025

Melanie

This was mine and my friends 2nd at Americas Best! We are very happy with this hotel. It is convenient to the fair grounds in Ashland where we go to Rock the Country. Every was very clean, parking was easy and front desk is very friendly! This is not no 5 star hotel but it is very nice and they always let us check in early (for a fee) and air conditioner works great, beds are very comfy and there is a nice shower with plenty of hot water. There are many places to eat close by and they have a small breakfast with waffles! We will return next year! Thank you for Everything!

Leisure Friends

2/10

Poor

13 Jul 2025

Lisa A

Walking up the stairs to the second floor horrible condition. Almost felt like hooker hotel. Took some pictures. Tv didn’t work had to fix it ourselves. Had half roll of toilet paper in our bathroom had to ask for more. Bathroom door falling apart. No house keeping. Not enough towels. Pool was not in service, false advertising.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2025

Shellie

One of the most comfortable beds ever. The bedding and over all room was clean but the shower not so much. There was mold on the shower head and hand bar.

Leisure Friends

2/10

Poor

06 Jul 2025

Robert

Blood and/or feces on bathroom door and wall. Heat lamp bulb in bathroom missing. Arms on chair very dirty. Remaining furniture chipped and splintered. Light globe in bathroom full of dead bugs. One provided hand towel was dirty. Outside area overgrown with weeds. Tub and shower faucet improperly installed.

This facility need to be delisted. Not worthy of Expedia.
Property needs new ownership and total renovation.

Leisure Self

10/10

Exceptional

23 Jun 2025

Dedra

Great staff and great location

Leisure Friends

10/10

Exceptional

23 Jun 2025

Henry

Good clean room at a low rate. Just what I needed!

Business

2/10

Poor

15 Jun 2025

Chase

Absolutely disgusting.

Business Self

4/10

Poor

13 Jun 2025

Lauren

I had to call and ask for new sheets cause it looked like there was blood on the other ones and they just gave me a new room. ended up leaving the hotel due to mold in the second room.

10/10

Exceptional

07 Jun 2025

Missy

Love the staff

Leisure Family_with_children

4/10

Poor

05 Jun 2025

Tanner

Lights didnt work, had problems with outlets, door didnt want to close. Light in the bathroom was always on ans the fan didnt work

4/10

Poor

01 Jun 2025

Aaron

Good check-in and then downhill from there. The room door VERY difficult to open, multiple lights did not work, dirty-looking towels/bath mat, could not get the bathroom light to turn off AT ALL once we turned it on, little toilet paper and no extra roll (no staff at the desk to get any more, even after ringing bell as desk sign noted), carpeting needed swept around edges, poor breakfast choices and quantities of items.

Leisure Family

10/10

Exceptional

27 May 2025

Missy

Safe

Business_and_leisure Family_with_children

10/10

Exceptional

25 May 2025

Missy

Waffle maker didn't work right

Business_and_leisure Family_with_children

2/10

Poor

25 May 2025

Amy

Horrible

Never again will we stay here dirty bedding not washed from the previous people ants in are food that we just bought from Pizza Hut we sat it down on the desk never saw one ant my son went to get him a piece of pizza and couldn’t eat

Friends_and_family Family

6/10

Pleasant

24 May 2025

Steven

First room smelled bad , bathroom light did not work and fan was hanging from the ceiling. Floor was dirty .
Got another room upstairs. Wall by bed was full of some sort of spill splashed on it.
Bathtub had no anti slip mats and showerhead was flimsy and leaking. Toilet was running 24/7

Leisure Partner

2/10

Poor

14 May 2025

Amy

The room was completely filthy, from cigarette ashes on the bathroom floor and beds made with visibly dirty sheets, to tiny roaches in the sheets and bathroom.

6/10

Pleasant

11 May 2025

Timothy

Security latch on door was falling off. Housekeeper walked in on me, ignoring DND sign. Coffee maker was broken. Cable TV was out half the time I was there. Breakfast was only waffles and muffins. Fridge froze all of my food. Construction workers' loud trucks woke me up at 5am.

Business Self

2/10

Poor

08 May 2025

Stephen

First room hadn’t been cleaned and smelled like smoke, Second room key didn’t work and stunk. Coffee was cold. Place is just not clean and did t feel safe

Business Self

6/10

Pleasant

01 May 2025

Angela

Usually I stay in the front but this time he put me in the back of the property and it was very noisy and the deadbolt would not lock correctly. The room was not very clean. Noisy from other people staying and from the freeway. Recommend staying in front rooms.

Leisure Self

8/10

Excellent

20 Apr 2025

James M.

Desk clerk was very polite and helpful.

2/10

Poor

19 Apr 2025

stanley

No bolts holding the toilet seat down , shower did not work .

8/10

Excellent

31 Mar 2025

Angela

The night staff is always helpful. The day staff is nice but when requesting things like towels it never happens always had to wait for night staff to get things. Even though its close to the freeway it was quiet. Needs some updates but comfortable.

Leisure Self

2/10

Poor

29 Mar 2025

Dennis

Where to begin? After a long day on the road, all I really wanted was a hot shower. Hot, was not even nearly what was achieved. If the water made it to body temperature I would be surprised. When I got out I grabbed a towel and started to dry off only to find what looked like a blood stain on the towel. More blood stains on the blankets as well as other unidentified stains. It made me want to sleep in my car which I had spent 12 hours in already today. To say I am disappointed is an understatement. I should have spent the extra 20$ and gotten a better name hotel chain... live and learn I guess. Never again.

Leisure Self

2/10

Poor

29 Mar 2025

Brian

Very dirty, broken furniture, and noisy cheap bed. Told the owner and they just brought fresh towels (which were badly stained) Police advised a lot of drug activity at this location (they were eating next door and I asked them about this hotel).

4/10

Poor

02 Mar 2025

Bobby

What I didn’t like was the locks wasn’t secure and the remote didn’t work the TV

Leisure Partner

4/10

Poor

14 Feb 2025

Amanda

My door would not lock and looked like it had been broken into had to be slammed hard only lock from outside and someone kept trying to come in the room 3 or 4 times through out the night

6/10

Pleasant

13 Feb 2025

Verified traveler

The carpet had weird stains and didn't seem to be vacuumed. The dead bolt was difficult to secure and the extra door hold was busted.

10/10

Exceptional

07 Feb 2025

Annie

I was stuck at this hotel for 2 nights during a snow and ice storm. It was clean, quiet, and the staff was super nice. The employee on duty saw I had kids with me and gave us a room on the ground floor

Family_with_children

2/10

Poor

07 Jan 2025

Patricia

If you stay more than a day they do it offer to clean your room

2/10

Poor

23 Dec 2024

Bonnie

No heat in the room until someone checks in at that point it takes several hours to get warm. Used my hairdryer to get the sheets warm enough to get in bed. Had to ask for towels and washcloths. Some of the bottle of toiletries were half empty so assumed they had been used. The lady at the desk was kind enough to give us an extra comforter to use while the heat was trying to kick in. Will never use this hotel again.

Leisure

4/10

Poor

22 Dec 2024

Debra

Outdated rooms, bathroom was dirty.

Leisure Family

6/10

Pleasant

16 Dec 2024

Catherine

Was an ok stay very quiet

6/10

Pleasant

24 Nov 2024

Teressa

Stayed one night in a king size bed. One side of bed was indented so bad that i kept falling into it. Found 2 cockroaches in the room. And the breakfast had no hot water for tea or oatmeal on available.

Leisure Partner

6/10

Pleasant

19 Nov 2024

William

The motel room was clean and friendly staff at check on. The bed was broke down and when you took a shower the water went all over the floor. The breakfast is terrible.

Leisure Partner

6/10

Pleasant

25 Oct 2024

Quinn

Crap,overpriced for amenities

2/10

Poor

11 Oct 2024

Anthony

Stay away

Bugs beware this place has roaches and who knows what other kind of bugs they will not return phone calls about a refund stay away

Business

2/10

Poor

09 Oct 2024

Shelley

The shower head blew off in the middle of my shower and there was dried poop on the toilet seat!!!! No remote for tv

6/10

Pleasant

04 Oct 2024

ned

There was a problem at checkin with the computer had to wait 20 minutes for someone to come and fix the computer. He was very friendly and when I wasn’t satisfied with the cleanliness of my room he readily moved me to another and apologized. The room was ok but needs remodeling. The floor wasn’t vacuumed very well and the room had an odd smell but was otherwise clean. The microwave did not work. It was ok for a 1 night stay

Leisure Self

10/10

Exceptional

01 Oct 2024

lisa

One of cleanliness

Leisure Family

10/10

Exceptional

12 Sep 2024

Jordan

Amazing hotels and nice rooms

Leisure Partner

2/10

Poor

01 Sep 2024

Timothy

I never stay there I left

4/10

Poor

11 Aug 2024

Amanda

We went to bed And got up to pee And their was water coming throw the bathroom light went to office ana moved us up stairs Ana they party all night

Friends_and_family Family

8/10

Excellent

11 Aug 2024

SYDNIA

Good

2/10

Poor

04 Aug 2024

Thomas

We found black mold in our room. The breakfast was horrible, there were dead ants and nats in the syrup container and the cereal was rotton. Never again we will be staying there.

Family_with_children

2/10

Poor

02 Aug 2024

Jennifer

Room smells really bad. Moldy, musty, smoky and nasty

Leisure Family

10/10

Exceptional

26 Jul 2024

terry

Quiet and safe area . Staff was great. Property was clean.

Leisure Self

8/10

Excellent

23 Jul 2024

Stacy

For the price the hotel was excellent, i was not expecting wafflesfor breakfast at that price point, super soft sheets on bed, fancy shower head, updated room. Restaurants right next toand across the street. Ifelt like area was safe, right off interstate.

Leisure Family

10/10

Exceptional

23 Jul 2024

Nathan

Staff are friendly and always ready to help

Leisure Partner

4/10

Poor

15 Jul 2024

Geoffrey Shayne

Pass

Terrible cigarette smell even though it was a non-smoking room. Stain on the bed covers. The room seemed dirty in general. There was even a spider web in the corner of the ceiling…

Self

4/10

Poor

13 Jul 2024

Jessica

Staff was very nice. There are a number of quick food and gas options. Room was nonsmoking but smelled of smoke. Not very clean, carpet was damp, door did not stay closed unless locked, broken / missing pieces in bathroom and shower area.

Pet

8/10

Excellent

04 Jul 2024

Laurie

Friendly staff, quiet, clean. I would stay there again.

Partner

6/10

Pleasant

03 Jul 2024

Jordan

This property was fine for what I needed, a safe room for the night. WiFi worked, but was very confusing to connect to. The network name is under the previous name of the hotel (not the current name). Also lots of things did not work like the ice machine (very important in the summer).

Leisure Self

10/10

Exceptional

28 Jun 2024

Douglas

Clean and quiet

Business Self

8/10

Excellent

22 Jun 2024

Amanda

When I flushed the toilet a lot of water leaked out of the back

Business_and_leisure Family

6/10

Pleasant

27 May 2024

Chelsey

Bad room but great staff

The hotel staff was very nice. Our room was terribly nasty. She took us to three different rooms before we got to one that we could deal with for the night. Had bad musky smell, no pillow cases and pillows thrown in a pile. Carpet was very nasty. The toilet still had toilet paper in it as well as unclean shower, the second room was not much better with fecies on the shower contain even. The dehumidifier in room was overflown onto counter. All in all it was nasty. We about left immediately. The lady at the desk then took us to different rooms till we got to one that worked. She did her best to work with us and apologized as we were in rooms that are not normally rented out to customers as often and it been a bit before they been cleaned if at all. At the end, this was reported to the management and they promised it was being resolved and not happen again. Our rooms were bad and would never had stayed but the staff was super nice and I do feel this is a one time occurrence. We only stayed the one night as it was late and left the very next day and forfeited our stay as we were supposed to stay longer.

Business Friends

10/10

Exceptional

21 May 2024

Willie

Everything was really nice.

Leisure Family

6/10

Pleasant

18 May 2024

richard sr

Mold in shower and mattresses have permanent indentations from prior visits. Very uncomfortable

Leisure Partner

8/10

Excellent

16 May 2024

Linda

The staff was very friendly. Rooms clean and everything worked good. The hotel is in the middle of renovations so there are rooms being worked on. I would advise to try and get a room that has completed renovation...mattresses are more comfortable. I've stayed here 2 times now. Staff is really sweet. Huddle House across the road, nice folks there as well. Good budget choice!

Leisure

10/10

Exceptional

10 May 2024

Linda

Owners were very ice. Room.was very clean and comfortable! I was very surprised at how nice the beds were made up with pretty comforters and the sheets were incredibly soft and pillows were soft...not like the stiff hard ones. The tv was a nice size, bathroom clean and love made up wash cloths. Im afraid to brag about the place because then they may raise prices. But, for a chain hotel with cheaper prices i was VERY impressed with my room.

Leisure Self

10/10

Exceptional

05 May 2024

Vaughn

The room was clean, and the staff was friendly and helpful. The only complaint I had was the bed. Not comfortable. Otherwise, I’d rate it at five stars especially for a budget motel

10/10

Exceptional

04 May 2024

Nancy

Quiet, woman working the desk was very polite and helpful.

Leisure Partner

10/10

Exceptional

27 Apr 2024

Shannon

Georgia was a great employee

Leisure Partner

8/10

Excellent

22 Apr 2024

Maria

staff Friendly and nice, Very Helpful. Nice Complementary Breakfast. Room was clean.

Leisure Family

10/10

Exceptional

21 Apr 2024

Melanie

My best friend and myself picked this hotel to stay out for the Rock the Country concert!! Everyone of the staff members were wonderful and we enjoyed our stay completely. Room was very clean and quite! Found a Great little restaurant around the corner! And enough fast food places to keep you fed! I was very happy with till Inn! I would love to come back!!

Leisure Friends

6/10

Pleasant

21 Apr 2024

Kiersten

Had weekend stay while traveling, booked a double queen bed room. When first arriving at the room, the toilet would not stop running. Then proceeded to find a bedbug under the pillow. Went to the front desk to inform them and they provided us a new room, which was a single king bed but they had no other rooms available. They offered no discount for the issues, or gave us back the money we paid for the early check-in for our troubles. The second room key wouldn’t work and maintenance had to fix it. The second room’s toilet wouldn’t stop running either, and the bathroom fan sounded like a chopper…it was so loud. Overall the staff was kind and the second room was much cleaner. Not a 10/10 stay, won’t be staying here again, but it was a good enough stay for what we needed it to be for this weekend.

Leisure Friends

2/10

Poor

21 Apr 2024

Mark

The hotel staff was very nice but the hotel is in rough shape. They did not clean our room after our first night.

Leisure Family

8/10

Excellent

17 Apr 2024

Steven

Hotel Review

Basic, clean and just what was needed. Staff was very nice and friendly.

Self

10/10

Exceptional

27 Mar 2024

Angela

Staff was extremely pleasant

Leisure

4/10

Poor

16 Mar 2024

Lena

nothing

8/10

Excellent

19 Feb 2024

john paul

Due to the cold weather you have to pull tge door handle toward you and then push the handle down to open. Everything else was fine

Leisure Partner

10/10

Exceptional

04 Feb 2024

Richard

Clean

Leisure Family

6/10

Pleasant

29 Jan 2024

Crystal

Typically when visiting home we stay in a local motel because it is better for our situation, but I am becoming very hesitant of staying in these motels. The rooms are large and beds comfortable as well as the water pressure in shower is awesome, but the cleanliness of the rooms could be so much better. The floors look as if they havent been vacuumed in a while, the drawers, microwave and refrigerator were not cleaned properly, there were toenails in the drawers for Christ sakes. Then there were the roaches that come out at night. 3 surrounding the microwave and crawling in the floor on the dirty carpet! If I were to own a business like this I would be sure to keep an exterminator on my payroll!! I just want to be able to go home, whether it be for a funeral or just a visit, and stay somewhere CLEAN, to rest, shower, and have a place of our own to stay! I did not get much rest at all because, well, roaches! Pkease do better for your guests, if you cannot keep an exterminator to get rid of this problem maybe you should close the doors and move on. I will not stay here again, nor willnI recommend anyone else to stay as well.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2023

Brent

Great stay

Staff was very friendly. Very quiet place. Everything was clean. Beds not so comfortable, that was the only downside

Friends_and_family Family