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Extended Stay America - San Francisco - San Carlos
San Francisco Area - CA · United States
3 Circle Star WayView location
7.2/10Very good1,000 Reviews
Cleanliness7.4/10 7.4
Service7.4/10 7.4
Comfort7.2/10 7.2
Condition7.2/10 7.2
Location7.6/10 7.6
Neighborhood7.6/10 7.6
Value5.6/10 5.6
Amenities7.0/10 7.0
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Extended Stay America - San Francisco - San Carlos
This Extended Stay America - San Francisco - San Carlos is located in San Carlos and especially designed for longer stays, with all rooms featuring a kitchenette. The hotel offers free WiFi and free guest parking.
Every kitchen at Extended Stay America - San Francisco - San Carlos is equipped with a stove-top, a microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows.
The daily free grab-and-go breakfast includes breakfast bars, muffins, hot cereal, coffee and tea. The property offers a 24-hour reception. The San Mateo County History Museum is 7 minutes’ drive away from this hotel. Hiller Aviation Museum is 6 minutes’ drive away.
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Located in San Carlos, Extended Stay America Suites San Francisco San Carlos is within a 15-minute drive of Stanford University and Silicon Valley. This hotel is 11.6 mi (18.6 km) from Shoreline Amphitheatre and 7 mi (11.3 km) from Stanford University Medical Center.
Make yourself at home in one of the 116 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Up to 2 children 20 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
-
Special Instructions
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Optional fees
- Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Fox Theatre
2.1 km / 1.3 mi
Kaiser Permanente Redwood City Medical Center
2.2 km / 1.4 mi
Museum of San Carlos History
2.8 km / 1.8 mi
Sequoia Hospital
3.3 km / 2 mi
Hiller Aviation Museum
3.7 km / 2.3 mi
Woodside Central Shopping Center
4.1 km / 2.6 mi
Marlin Park
4.7 km / 2.9 mi
The Foundry
5.6 km / 3.5 mi
Silicon Valley
5.9 km / 3.7 mi
Edgewood Park & Natural Preserve
6.5 km / 4 mi
Menlo College
6.6 km / 4.1 mi
Lakeshore Park Beach
8 km / 5 mi
Kepler's Books
8.1 km / 5 mi
San Mateo County Event Center
8.8 km / 5.5 mi
Hillsdale Shopping Center
8.9 km / 5.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 116
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Smoke detector
- Hotel safe
Show 14 more facilities & services
- Lift access
- BBQ facilities
- Grill/BBQ
- Bar
- Restaurant
- TV lounge
- Game roomExtra charge
- SaunaExtra charge
- Spa centreExtra charge
- Breakfast
- Continental breakfast
- Picnic
- Non-smoking establishment
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO QUEEN BEDS NON SMOKINGSTUDIO • TWO QUEEN BEDS NON SMOKINGSTU.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - San Francisco - San Carlos
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Extended Stay America - San Francisco - San Carlos
100
reviews shown
Krishnan
1. We were 4 travelers and our booking had asked for two Queen beds. We were provided a room with 1 king bed and 1 sofa bed. The Sofa Bed was full of mold and dust and could not be used. We had to complain, and the staff did their best to clean it up (maybe - we don't know, we were told they cleaned).
2. Utensils provided were insufficient. No cutting board. No pans could be found.
3. Cleaning once in 15 days does NOT work.
I would never again stay in Extended Stay unless serious changes are made. You do charge top dollars but service provided in not commensurate.
2. Utensils provided were insufficient. No cutting board. No pans could be found.
3. Cleaning once in 15 days does NOT work.
I would never again stay in Extended Stay unless serious changes are made. You do charge top dollars but service provided in not commensurate.
ADAM
Strange bed smell like mildew and sex. No shampoo in the bathroom. No waste basket. Breakfast was horrible: expected eggs and sausage and got packages of oatmeal. You can't afford eggs and sausage? For 3 bills a night?
Ryan
When we arrived for our Stanford visit, we chose this hotel because of the price. At the check-in desk, there was a sign that said.” be right back.” we waited 15 minutes and no one showed. I knocked on the employee door around the corner. No one answered. Pretty soon a girl walking very slowly came out of her room and showed up at the desk. Didn’t even apologize. If you want ghetto, this is your place. I think people are living here.
I smelled mildew in the room all night, as I laid in the bed. Completely outdated from the 80s. Things were dirty. The mirror had something all over it and wasn’t cleaned. Things were rusty. I opted not to shower in the morning.
Parking was OK because obviously the hotel was not full.
I smelled mildew in the room all night, as I laid in the bed. Completely outdated from the 80s. Things were dirty. The mirror had something all over it and wasn’t cleaned. Things were rusty. I opted not to shower in the morning.
Parking was OK because obviously the hotel was not full.
sam
DO NOT COME..
Terrible smell in the room. I had a headache that whole night.
Worst, instead of working with me.. They tried to avoid me because I needed the rest of the stay cancelled and reimbursed. DO NOT COME
Terrible smell in the room. I had a headache that whole night.
Worst, instead of working with me.. They tried to avoid me because I needed the rest of the stay cancelled and reimbursed. DO NOT COME
Philip
Parking was easy, someone scratched my car though. Kitchen supplies were very limited. Staff was courteous enough. Lots of slamming of doors, very loud and annoying. We were there for almost a week, and there was no clean towels or housekeeping.
Piero
Hello. This time, I wasn't happy with my stay. My girlfriend and I always go there to have a pleasant time; this isn't the first time we've stayed there, and we've never had any issues before. However, this time, someone came to tell us to keep our voices down and lower the TV volume. I feel that I pay for my stay precisely so I *don't* have to deal with problems like that. Next time, please put us in a room where we won't run into any issues.
Anabel
Floors need to be mopped
Linda
Overall it was ok. Happy hour was not good. Pretzels and cheese dont exactly count on their own. The amount of air freshener pumped into the common areas was so nauseating and triggered my husband’s migraines. Most ES’s we stay at are in better condition and more quality.
andrew
Dirty and older, cheap place to stay if in a hurry. Our room had a smell and bathroom was dirty with no towels.
Worst breakfast I’ve ever had at a hotel !!
Worst breakfast I’ve ever had at a hotel !!
Nicolás
Excellent
Elizabeth
Room was spacious, and you had the opportunity to have dishes and plates if requested certainly needs to be remodeled updated but very clean
Bryan
Smelled like smoke
Steve
Room was void of extra blankets, pillows, shampoo, soap, etc. Breakfast was coffee and packaged snacks. Price was almost $300. Geez. Not an attractive place.
Jaime
Great!!
sankar
Staffs were friendly and helpful. Parking was super easy
rosemarie
Room has smell.
Smell like old room.
Smell like old room.
Edward
No water pressure within the shower and the refrigerator kept me awake at night.
Julianne
room was outdated and felt neglected, other people were less than savory
Rodney
Room was clean and bed comfortable. Shower water pressure not great.
I was preparing to take a shower and couldn’t find shampoo. After searching for a bit, I found the placard that stated “complimentary shampoo at the front desk”. Get dressed, down the elevator and to the front desk for shampoo. 😅😅😅😅.
They also claim to have complimentary breakfast. It consisted of coffee pot and packets of oatmeal.
Lastly, the two garbage cans in rear of property were full and overflowing for both the days we were there. It is obvious this place is trying to save money any way they can.
I was preparing to take a shower and couldn’t find shampoo. After searching for a bit, I found the placard that stated “complimentary shampoo at the front desk”. Get dressed, down the elevator and to the front desk for shampoo. 😅😅😅😅.
They also claim to have complimentary breakfast. It consisted of coffee pot and packets of oatmeal.
Lastly, the two garbage cans in rear of property were full and overflowing for both the days we were there. It is obvious this place is trying to save money any way they can.
Arthur
The fat lady at the front is extremely rude
Cesar
Carpet very old and horrible odor..
Way too much noise..
Way too much noise..
Piero
La atención me gusta , el hotel es limpio , lo único q quisiera sugerir es q ambos lados de la cama tengan tu buró… para poder poner tener mayor comodidad all dormir y poner nuestro celular a lado … eso sería todo , gracias
Mele
WiFi connectivity issues, cleanliness was terrible old furniture
ricky
DPS
Parking was fine, didn’t use the kitchen
maria
It was very nice but there are areas in the bathroom ceiling that needs fixing. The floor was very stick as well.
The room was lovely, though
The room was lovely, though
Santosh
No complaints. Everything is ok for the price.
Shemica
The property smelled old (like it had sewer problems) and the room had a lingering cigarette smell. I had to purchase lysol to try to clear the smell and feel some sort of cleanliness to the room.
The staff was great!! Very professional and accommodating. I let them know i wasn't satisfied and they switched my room. It was a little better but not by much. I didnt expect much and got exactly that...not much.
The staff was great!! Very professional and accommodating. I let them know i wasn't satisfied and they switched my room. It was a little better but not by much. I didnt expect much and got exactly that...not much.
chao
as expected.
breakfast is actually just coffee and snacks, which is ok.
breakfast is actually just coffee and snacks, which is ok.
Marcelo
Qiet
Robert
The tv didn’t work in the room and I was supposed to get a refund for it, they never sent it.
Jackie
As expected
Anamaria
It was very average hotel, very basic and very little services
Gina
No daily room cleaning, homeless in and around hotel
jerry
Everything was as expected. However I did find a few spiders in the bath tub. No worries I handled it.
Samuel
Great hotel
ISAAC
Smokey odor come to my room, also get notice to came from laundry room!.
David
All good as always!
Piero
Muy limpio , agradable , muy buen servicio , buen internet …
Andrew
Felt like i was being watched, it was eerie. But overall good for parking and close to SFO which is what i needed.
Michael
The front desk drivers license scanner pulled incorrect information from the license. I was very worried because I was flying out very soon. After spending about 5 hours navigating various government sites, it was determined that the hotel scanner gave wrong information. When the front desk was imformed, they were unapologetic.
Verified traveler
It was terrible harassed by manager. Told couldnt walk outside and discrimantio against disabled people.
Felia
I have stayed at many EXT properties, San Carlos is by far my favorite. Clean, great location, next to shopping, food, parks and dog friendly.
Deborah
The night clerk was the most friendliest hotel clerk I've ever met at it was 11pm. Loved the cozy king size bed and fluffy pillows.
Richard
1. Kitchen is good
2. Service is good
3. some tenants shouted on the hallway
2. Service is good
3. some tenants shouted on the hallway
Kevin
Older feel to the rooms but clean and excellent customer service from staff.
Irma
Terrible
DANA
Clean and quiet, next to a large office building so there was plenty of parking. i got the feeling there were many permanent residents living there but not sure. Not a problem anyway. The area surrounding the place was pretty quiet as it was a weekend and most places were closed save a few restaurants that might be in walking distance. i would stay there again.
James
The upper management could really use some lessons on customer service.
Trevin
Evening manager was very courteous and professional forgot name of young guy?
jennifer
It was a pleasant place it was good stuff was good yes what can I do it
SURESH
Good location. Room was bit dirty and felt it wasn’t occupied for a bit. Had to get full new set of linen for second night as it was bit stuffy.
Russell
Weekend stay
Definitely needs to be refreshed. Room had old food on floor and only one person at checkout desk so had to wait some time
Ping
Poor
John
Checked out Thursday morning at 6am on duty hotel desk was slightly rude and dismissive
Michael
Never stay at extended stay in San Carlos Ca
No house keeping no trash pickup. I had to return my used towels to the front desk. The worst stay I ever had.
Fernando
Good area, you can drive to many restaurants near by.
Kelli
Convenient for our need. Clean and fairly quiet.
Irma
The bathroom was in poor conditions, the bathtub was peeling of in some areas.
Justin
Was told there would be some kind breakfast and nothing but a dang old muffin really. Stay was not great, family disappointed and the view of the room was terrible. Facing some old tree and junk yard. All around bad
MEGAN
Convenient Quiet
Carrie
Great hotel with good service & parking!
We had to stay an extra night for tests unexpectedly and were trying to find a hotel at the last minute with a decent price and dog-friendly. The person working at the desk was so accommodating and helpful! There was lots of parking (not common in this area) and were able to get food delivery easily. Room was roomy and very clean. Highly Recommend!
Irma
Very good.
John
Very meh, poor water pressure
SHAHEEN
Value for money.. great front office staff
Great front office staff esp Monika. Love my stay
Baudilio
Good attention, I like
Ruth
Great
Ruth
Great
Irma
Clean
Michael
Great value
Better than expected clean smoke free room small tv no prob nothing special but felt safe and clean and would not hesitate to stay again!
Sepideh
This property is a life hazard when it comes to cleanliness. My bed sheets had a lot of stains on them, I asked the front desk for cleaning services and they said they will only clean your room after you stay for 2 weeks, I said I will pay for it but they never cleaned my room even with me paying for it. Will never stay at this hotel. Trusted the online reviews but apparently online reviews are not accurate.
Mohammad Haider
WiFi sucks. You have to pay to use. No one is there to talk about maintenance issues.
Mohammad Haider
Truly terrible. Roaches in kitchen all over the place. Wash room stinks like vomit. The front desk says it a motel don’t expect a hotel kind of treatment. Checked out without refund.
Mohammad Haider
A senior citizen’s card declined once at the front desk and they started behaving as if they are the police.
A guest didn’t collect his Amazon package the same day and they told him it’s not allowed very rudely.
Go to a place which treats its people like guests not debtors. Cheers!
A guest didn’t collect his Amazon package the same day and they told him it’s not allowed very rudely.
Go to a place which treats its people like guests not debtors. Cheers!
Nestor
Super clean room friendly staff
lee
THIS PROPERTY WAS EVERY CLOSE TO FREEWAY-BENEFIT.
STAFF CHECKED ME INTO 3 ROOMS- FIRST 2 ROOMS ALREADY HAD SOMEONE INTHEM AND 3RD ROOM HAS 1 REGULAR COUCH AND 1 BED. I PAID FOR A ROOM WITH 2 BEDS. COMMERCIAL DRYER HAD HORRIBLE SCREACHING NOISE COMING FROM IT AND HOUSEKEEPING TRIED TO COME IN THE ROOM NUMEROUS TIME WHILE WE SLEPT. SLEPT PART OF THE TIME IN MY WORK VECHILE DUE TO BEING SO UNCOMFORTABLE.
STAFF CHECKED ME INTO 3 ROOMS- FIRST 2 ROOMS ALREADY HAD SOMEONE INTHEM AND 3RD ROOM HAS 1 REGULAR COUCH AND 1 BED. I PAID FOR A ROOM WITH 2 BEDS. COMMERCIAL DRYER HAD HORRIBLE SCREACHING NOISE COMING FROM IT AND HOUSEKEEPING TRIED TO COME IN THE ROOM NUMEROUS TIME WHILE WE SLEPT. SLEPT PART OF THE TIME IN MY WORK VECHILE DUE TO BEING SO UNCOMFORTABLE.
Liza
very old building and rooms. odd smell in room.
Mohammad Haider
Great place to stay. Property manager Amal and front desk people Crystal , Elicia, Robert are excellent. Recommend to everyone traveling to the Bay Area.
leslie
The bathroom bathtub was very dirty. You have to ask for towels because they don’t give you enough. You have to ask for soap and shampoo, which is normally provided.
The hallways smelled like food. The luggage mover was beyond difficult to work. The automatic front doors into the lobby did not Work.
The staff did not ask if we enjoyed our stay or was everything ok…. absolutely nothing. Will never return.
The hallways smelled like food. The luggage mover was beyond difficult to work. The automatic front doors into the lobby did not Work.
The staff did not ask if we enjoyed our stay or was everything ok…. absolutely nothing. Will never return.
Christopher
Staff was nowhere to be seen in the morning for the front desk and the breakfast option that it says it’s included it’s a joke. The coffee taste more like water then coffee and they just have one fruit and like two different bread options with coffee or hot chocolate.
Verified traveler
The room was not clean there was
Stains on the towels pillowcases. There was hair in the bathtub kitchen counter wasn’t clean.
Stains on the towels pillowcases. There was hair in the bathtub kitchen counter wasn’t clean.
Mitchell
Squeaky clean. Only one suggestion. I am 76 years old with bad legs. A grab bar in the tub would be a plus. The staff couldn't have been more helpful.
Pablo
Convenient location, easy and free parking.
KENNETH
Safe and quiet. Surprised that shampoo is not included in the room. You need to request it.
ricardo
Room was stinky like hell, front desk guy name robert was a complete jerk, it was a nightmare night.
Cris
Close to the freeway
Emily
Just ok
Front desk agent was very abrupt. Tried being lightheaded with him and he warmed up “fairly” after a few attempts but I guess that’s just your average customer service to expect these days. Room had one missing door on the closet one im kinda particular about things being closed and the curtain was somewhat broken. Overall it was just ok. Probably wouldn’t stay again unless I had to.
Lydia
Clean , quiet an awesome place to stay
Ibolya
Kind receptionist
Erik
This is a great place for a quiet restful stay. It’s off the road, and away from a lot of the noise. I would stay here again!
Scott
Good property, quiet, staff was receptive. Their breakfast options are extremely limited.
Arturo
Have to wait for a front desk agent! Wait ranges from 5-10 minutes. Limited breakfast bar. Coffee and oatmeal packets and that’s all.
David
Feels like home
All good
Becky
We liked the room nice big and 25 dollars pet charge was awesome. However the door leading out to parking and a spot for pets was over run with trash.
Julian
Not bad at all very convenient location
Viri
Amazing experience
Ashwarya
Bug & Spiders
There were bugs and spiders in the room. Also its a no breakfast hotel
Filip
Only down side was no lobby after 11pm. Need to call 0 (not 000 as sign says) for corporate, then they call someone to check you in. Took extra 30mins. Otherwise unremarkable.
Verified traveler
The window is sealed shut, despite a sign above the stove saying to open the window if cooking. The room was generally clean, but the crevices of things like the light switches were so dirty it was gross. The room started to stink after a few days and because I kept needing to extend my stay it didn't get cleaned at all. If I had one booking for the whole length of my stay it would have been cleaned so there's a hole in the system there.
Ana Luti
Highly recommended this place
Staff are very helpful and friendly all the time when you need help. The room are clean and tidy.
Jianfeng
Pro: Great location.
Con: Mostly self-service experience. Room services won't be done if not asked. Trashes won't be taken away if not asked. We even saw a full trash can, left by the previous guest in the room. Well, I think they can definitely have done it better.
Con: Mostly self-service experience. Room services won't be done if not asked. Trashes won't be taken away if not asked. We even saw a full trash can, left by the previous guest in the room. Well, I think they can definitely have done it better.
Location & surroundings
Extended Stay America - San Francisco - San Carlos
3 Circle Star Way, San Carlos, United States
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Extended Stay America - San Francisco - San Carlos
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