Name: Extended Stay America - San Francisco - San Mateo
Address: 1830 Gateway Dr, San Mateo, 94404, US

10/10

Exceptional

25 Jul 2026

Sudipto

Room was clean. Breakfast was simple (oatmeal, muffin, coffee/tea). Parking was easy. Conveniently located.

10/10

Exceptional

10 Jul 2026

MARIA

I hope I get the same room when I check in every week. The staff are very friendly and helpful

Self

8/10

Excellent

07 Jul 2026

Maria Avecita

Property was clean and well maintained. priced reasonably

Friends

10/10

Exceptional

06 Jul 2026

louis

Great staff great stay. THANKS

Pet

8/10

Excellent

28 Jun 2026

Claudia

Staff was very helpful. They need to improve breakfast choices. The rooms have a weird smell.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Kevin

We booked 2 rooms. Both rooms were facing the freeway and they were noisy. There were no other rooms available for us to switch.
Amenities were very limited. Better off to bring your own. At least the towels were fresh and clean, not overly used like sand paper. Parking is free which helps. Didn’t even bother with the grab and go breakfast. Don’t think we’ll be staying here again unless there are no other better choices available.

Family

10/10

Exceptional

15 Jun 2026

Byron

Friendly staff, easy stay.

Family

2/10

Poor

14 Jun 2026

Lisa

Worst experience with a hotel booked through Hotel.com. After 11 pm had to wait lto get in. Finally someone opened the door but helped the lady who came after me. I was completely ignored… Then handed a bunch of paper reservations and pulled mine out. Front desk guy handed a cell phone to the lady. Speaking to someone on the phone while I stood waiting. Finally took my ID and credit card… gave me room key and pointed to the door. Walked around for 15 minutes until I found room 252. HORRIBLE

8/10

Excellent

26 May 2026

Pamela

The staff and especially Walter were awesome and very helpful!
The rooms are cleaned once per week. Recommend that in order to maintain the condition of the property that management consider cleaning every 2 or 3 days.

Business

6/10

Pleasant

23 May 2026

Laura

Very clean, but the most uncomfortable beds.

Friends_and_family Family

8/10

Excellent

20 May 2026

ELTON

It was alright for the night.

Self

2/10

Poor

15 May 2026

Naveen

Actually there is no breakfast other than couple of muffins and some oats. Don't fall for the breakfast bait.

Self

8/10

Excellent

14 May 2026

TIM

convenient location

Family

8/10

Excellent

12 May 2026

Devender

Overall it's okay

Family_with_children

8/10

Excellent

04 May 2026

britney

Its location was a great for shopping and dining. The manager and some of the staff were very helpful and friendly.

Self

6/10

Pleasant

03 May 2026

Carmen

No hice uso del desayuno, la habitación estaba limpia, en cuanto al personal encontré algo de resistencia en cuanto al ingreso de la habitación antes de la hora establecida, y con la señora de la limpieza de cuarto cuando solicite unas toallas y retirará la basura del cuarto, me facilito las toallas limpias, pero me tocó a mi tirar la basura a los contenedores de afuera.

Partner

10/10

Exceptional

26 Apr 2026

Colleen

The room was spotless, the court yard clean, the staff very helpful. Located in a business complex but walking trails, restaurants and grocery stores all within a short walk or drive.

Self

6/10

Pleasant

23 Apr 2026

Galyna

Kitchen doesn’t have any utensils nor dishes, glasses or cooking supplies
No clock
Breakfast consists of coffee, packages of oatmeal and not a great quality muffins. No hot food or other choices.

10/10

Exceptional

21 Apr 2026

Nazaelet

Place is great just wish breakfast is better they only serve coffee oatmeal and little muffins

Self

10/10

Exceptional

17 Apr 2026

John

Great location next to the San Mateo bridge. Clean.
Geraro is very welcoming

Self

8/10

Excellent

15 Apr 2026

Theresa

yes

Business

8/10

Excellent

14 Apr 2026

Steven

Great little get away spot

Self

10/10

Exceptional

14 Apr 2026

Stefanie

Best place, clean, roomy and peaceful. No issues will stay again

Partner

6/10

Pleasant

13 Apr 2026

Holly

There wasn't a good choice for breakfast. The staff was nice but the location is weird in a business parking lot

Family_with_children

8/10

Excellent

10 Apr 2026

Dale

Breakfast was disappointing

Self

10/10

Exceptional

06 Apr 2026

Flavio

Excellent

10/10

Exceptional

26 Mar 2026

Thomas

Great experience all around

Family

10/10

Exceptional

22 Mar 2026

Jeffrey

It was god!

10/10

Exceptional

20 Mar 2026

Gabriela

Clean rooms and air conditioning worked great. Glad there was laundry room on site as well!

10/10

Exceptional

17 Mar 2026

Maribel

The AC was great! The room was very clean & looked fairly newly remodeled or up to date. The staff was very nice as well.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Kiri

Room advertised as having a full kitchen. It did basically, but no kitchen items at all, except one kitchen towel. Once in the room, we discovered a small sign under the towel - we almost did not use. On the card it describes things we could request, such as kitchen items. We would have loved this information at check-in. I was not surprised though, since the hotel clerk could not give me a straight answer or perhaps just not understanding my needs. I arrived first, my husband later. It was for a family event, with various tasks, so there would be no opportunity to arrive at the hotel together. Since I originally booked the room. I stated: BEFORE, I checked in now, will husband be able to just pick up a key when he arrives since I will not be there? If no, my follow up question was, what is the best way for my husband to do the check in and I can get a key from him - since I would not return until after hours. First, she completely ignored the word BEFORE - and started the process of checking in, asking for my drivers license, did I have a car, they had a room available on the second floor.. I had to ask her to stop twice, as I needed to know the best way to get my husband into the room. Finally, after going in circles, I must have finally said the right words. She says, oh, I just need to put his name in the computer and when he gets here, he just needs to show his ID. I finish the check in, get my key and have to leave without time to see the room, that

10/10

Exceptional

13 Mar 2026

Xavier

Clean enough.

Business

10/10

Exceptional

02 Mar 2026

Hung

Very friendly staffs

8/10

Excellent

24 Feb 2026

Tiara

Check in was easy and the gal at the desk was pleasant. I have stayed here many times as I visit Foster City frequently. I always find the rooms clean and beds comfortable and I feel safe as a woman traveling alone. This time, however, the bed was really uncomfortable. The mattress was really worn out and had no cushion left in it. Hopefully they replace it soon. I'll still book there again on my next stay cause out of all the times I've stayed there this is the first room issue I've had. Parking lot is wide and lit up and the property is generally quiet.

4/10

Poor

13 Feb 2026

Joel

My room faced the freeway only about 50 yards away. The roar of traffic was as if I was on the shoulder. The only saving grace (?) was that it was fairly constant so I was able to tune it out enough to get some sleep. The \"breakfast\" was sad -- a choice of instant oatmeal or small prepackaged muffins -- no fruit, no prepared food, no bread or pastries, no juice unless it was in one the vending machines and I didn't notice.

Business Self

10/10

Exceptional

08 Feb 2026

Lanling

Great staffs

8/10

Excellent

28 Jan 2026

Sarah

Front desk was very nice and the rooms were clean and mostly quiet

Business_and_leisure Self

2/10

Poor

14 Jan 2026

Denny

UNSANITARY - never will I stay at this “hotel.”
Dirty rooms. Showers/tubs that will not drain. Garbage everywhere. Do not clean the rooms unless you stay for 14 days. Front desk can’t fix anything broken. Won’t deliver anything to your room.

It’s essentially Section 8 housing. Residents are loud and rude. Playing loud music past midnight. Front desk unwilling to address it.

Business

2/10

Poor

14 Jan 2026

Karthik

Noisy rooms, cops on enquiry, unclean towels... The list goes on....horrible stay, would not recommend :(

10/10

Exceptional

13 Jan 2026

cecilia

CLEAN AND QUIET

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Thomas Cameron

Great stay. Great staff. Shout out to Rodrigo.

Leisure Self

8/10

Excellent

15 Dec 2025

Nancy

The kitchen was not stocked at all. Supplies needed to be requested, which I had not. Fortunately, I brought some of my own, and a the hotel provided plates and utensils. I needed cookware and cooking utensils. The kitchen had large storage, but no where to place utensils. The laminate flooring worked very well with my dog. The room felt clean.

10/10

Exceptional

14 Dec 2025

Yuichi

Very comfortable

Business Self

4/10

Poor

10 Dec 2025

Huiqiong

Very bad breakfast.

Business Family_with_children

4/10

Poor

30 Nov 2025

Alex

expensive for how bad the place is.
The \"breakfast\" is really just coffee, and a muffin and that's it. Although I kept extending my stay room cleaning was done once in 10 days.
The room is very dark, and very low lights.
Wood flooring in the bathroom sounds good on paper but does not really dry out unless you sacrifice a towel for that.
The front desk, they were extremely help and very nice to deal though.

Business Self

10/10

Exceptional

24 Nov 2025

Bryan

Great location with great amenities locally

Business_and_leisure Partner

8/10

Excellent

19 Nov 2025

Rajat

great

Leisure Partner

2/10

Poor

06 Nov 2025

Andrew

I called before making reservations as I have a bad back and need to make sure the mattress is at least decent. Horrible mattress. Layout of the hotel is horrible. Took me 10 minutes walking around carrying all my luggage just to find it. Then the horrible mattress. Then I find out after undressing and showering and getting ready to eat dinner, there's no dishes or glasses or utensils and they say it's because of covid. Overall just horrible experience and I slept terribly. This hotel has gone down in quality considerably

10/10

Exceptional

02 Nov 2025

Vilja

My room was clean? Staff was very helpful and friendly.
My room was in a great location of the premises, close to shops, restaurants and parks.

Leisure Self

2/10

Poor

24 Oct 2025

Yan

前台一个女的看起来50多了，我过去开房她的脸很臭，不知道他家里发生了什么不好的事情，可能很糟糕。然后他还要来上班，所以他臭着个脸还来工作。我觉得她应该休息。我住了几天要求他们打扫卫生他们不愿意，她们说给你床单，你可以自己打扫。我可是付了钱他们让我自己打扫，这让我很不理解，所以我住了几天没人跟我打也没人给我床单，我看见楼上楼下有很多打扫的我用过的毛巾，我想把毛巾给他们，他们让我自己拿到另外一个地方。这让我很不可思议，我在这里住，我不是免费住，我不是拿了钱在这里住的，如果什么事情都让我自己来，那我花钱的意义在哪里？知道我很不理解，尤其是前台那个女的就像别人欠她钱一样。

10/10

Exceptional

20 Oct 2025

Michael

Love the comfortable seating for breakfast. Staff is friendly. Room is spacious!

Leisure Partner

10/10

Exceptional

18 Oct 2025

Heikooti

Returning for sure next visit to the Bay Area.

Business_and_leisure Family_with_children

6/10

Pleasant

07 Oct 2025

Sonia

Im not sure if I am unaware of what an Extended Stay is supposed to be. I was expecting a hotel lobby with elevator and a full break fast bar. What I got was a small entry with vending machines, steps up to my room, and outdoor motel (meaning the rooms are not enclosed within a building) your room door faces the parking lot. The breakfast bar did not have fruit, yougurt eggs. Sunday breakfast, coffee, 7 packets of oatmeal and 6 individually wrapped muffins (this is 8am on a sunday). Mondays breakfast was 4 packets of oatmeal, with paper cups as a bowl, no muffins and coffee. No plates or silverware in the room. I was able to ask for shampoo and a knife and fork to eat out of take out containers. By day 2 there were ants in my bathroom but it was too late to care and I was leaving in the morning. Pay the extra $100 for the weekend and stay at proper place. This was a clean motel 6.

Business

10/10

Exceptional

06 Oct 2025

Daniel

👍

10/10

Exceptional

04 Oct 2025

Llewellyn

All good

10/10

Exceptional

12 Sep 2025

Donald

Needed a room for one night. Room was clean. Bed was comfortable. Lobby is very unimpressive. Stay was better than expected and good value.

Business Self

10/10

Exceptional

10 Sep 2025

Tiara

My GO TO

I always stay at this hotel when I'm in town, feels safe, is quiet, rooms are comfortable, and the service is great!

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Stacy

Need a ramp for luggage

Leisure Self

8/10

Excellent

01 Sep 2025

Joe

Amazing customer service!!

Amazing help checking in. Got an early check in and late checkout without any fuss. Very nice reception.

Friends_and_family Family

2/10

Poor

31 Aug 2025

David

There were fire crackers lit in front of my door. Woke me up and it sounded like gun shots! Never staying there again.

Business Self

10/10

Exceptional

31 Aug 2025

Sarah

Sarah

Very clean, staff is great. I will stay here when in town.

Self

4/10

Poor

24 Aug 2025

William

NA

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Verified traveler

I always choose this hotel when I'm in Foster City

Check in was a bit weird because the 3rd party booking app I used didn't send over my adjusted reservation but they were so nice and did what they could to accommodate me and make sure I got the room type I wanted. This hotel is always friendly and clean and despite being right on the freeway it feels pretty quiet to me. I feel safe there also and it's really close to the friends I visit when I'm in town.

Friends_and_family Family

2/10

Poor

16 Aug 2025

Alan

Not worth staying twice

Business

10/10

Exceptional

16 Aug 2025

Josh

Clean and simple.

Leisure Self

10/10

Exceptional

11 Aug 2025

Steven

Nondescript building and grounds, which seemed ok since it was for only one night. Bed was comfortable and air-conditioner seemed to work fine. No frills place which was just fine.

10/10

Exceptional

26 Jul 2025

Clelia Maria

Great location

Leisure Self

10/10

Exceptional

25 Jul 2025

Roger Ferdinand

All

Business_and_leisure

10/10

Exceptional

13 Jul 2025

Austin

Nice staff.

Leisure Partner

8/10

Excellent

11 Jul 2025

Jason

Had more of a motel vibe than I expected, but still ok. Great staff...very helpful.

Business

6/10

Pleasant

08 Jul 2025

Nasser

Bed was awful
No breakfast
Do not stay here

Leisure Partner

4/10

Poor

02 Jul 2025

Dana

There was a new Tesla on jacks in the parking lot. All tires had been removed. The breakfast consisted of mini muffins and oatmeal packets.

Leisure Family

6/10

Pleasant

28 Jun 2025

Silvia

People in back smoking and drinking
Alot of abandoned cars

Leisure Family

10/10

Exceptional

23 Jun 2025

Verified traveler

My review would be a 10 stars

My stay was awesome I like that it’s quiet, clean and it has everything I needed like the mini kitchen with stove, sink, refrigerator and the black out curtain

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Lydia

Super quiet

Leisure Self

10/10

Exceptional

22 Jun 2025

Savannah

We loved staying here! Super safe, quiet, pet friendly, and great amenities. A gorgeous park nearby within walking distance and plenty of shops for food.

Leisure Pet

10/10

Exceptional

15 Jun 2025

Sridhar

Good

8/10

Excellent

12 Jun 2025

Paul

The room was fine, the staff were courteous and helpful, but the room overlooked the freeway and was exceptionally noisy from the traffic. Luckily, I sleep with white noise and was able to use that to drown out the highway noise but even just watching TV was challenging.
If you're sensitive to loud traffic noise, make sure you ask for a room off the freeway, as there is a whole bank of rooms that do overlook the freeway.

Leisure Self

10/10

Exceptional

06 Jun 2025

Kimberly

A nice stay

I would stay here again. The front desk staff was very helpful and kind. Willing to help any way they could. Great Service!

Business

6/10

Pleasant

05 Jun 2025

Patricia

I haven’t stayed in an extended stay property before and thought since it advertised a relatively full kitchen it would also have pans for cooking and plates/ flatware for eating, but there was nothing. Won’t use again!

10/10

Exceptional

01 Jun 2025

Jitendra

Well appointed rooms, courteous and helpful staff, clean environment, proximity to shopping ares (Target, Costco, Marshal’s) and eating joints (Chipotle), free parking. Highly recommend.

Business_and_leisure Self

10/10

Exceptional

31 May 2025

Ryan Ochoa

Clean, safe, and easy central location.

Leisure Family

10/10

Exceptional

28 May 2025

Priyatham

Great location and decent amenities.

Business Family

6/10

Pleasant

24 May 2025

Edward

BAD night ...Alll night

The person renting the downstairs room i think have mental problem...everytime i going to the bathroom or the fridge ...this person keep banging the wall and this only around 11pm ...What the heck...Call the front desk...No explanation or even will check...Usually this place is quiet except its near freeway...but this night its the worst ever over all noisy ...Dog barking..wall noisy....Staffs are great and friendly except the person working at night ..and will stay again

Friends_and_family Friends

10/10

Exceptional

18 May 2025

Oliver

Check in lady was very nice and helpful!

Business_and_leisure Self

10/10

Exceptional

11 May 2025

Janiel

My stay was great. Room was clean area is safe and quiet. Some shopping and food near by overall was a pleasant stay.

10/10

Exceptional

08 May 2025

Douglas

Nice property. Great amenities. Wish it offered King beds though

Leisure Partner

2/10

Poor

05 May 2025

Sayra

Water leak, Floor dirty bathroom. Kitchen has no utensils, napkins, cups, to use.

Leisure Partner

10/10

Exceptional

20 Apr 2025

adriana

Very convenient and good energy!

10/10

Exceptional

16 Apr 2025

Niti

Staff is very helpful

6/10

Pleasant

09 Apr 2025

Verified traveler

Most convenient!

My husband had dental surgery in the building next door so Extended Stay is very convenient. With a grocery store around the corner, the kitchen (full-size fridge, microwave and stove-top) is great exactly what we need. We've stayed there about 6-7 times in about 2 years! Will go at leasr 2 more times.

Partner

6/10

Pleasant

30 Mar 2025

Christopher

It’s near my workshop so very convenient. Next to the freeway so a bit noisy. Nice staff.

Self

10/10

Exceptional

25 Mar 2025

Manuel

The place for the price is worth it, it even has a kitchen, and the place looks clean

Self

2/10

Poor

23 Mar 2025

Luis

No elevator, no ice machine, room was smelly

6/10

Pleasant

23 Mar 2025

mehran

Freely staff the place is too busy and loud

10/10

Exceptional

22 Mar 2025

Brian

Great little hotel

Business_and_leisure

10/10

Exceptional

17 Mar 2025

Philip

Great

8/10

Excellent

12 Mar 2025

DANNY

It’s not in the greatest location it’s right next to a freeway in a business complex. The rooms were clean they don’t provide shampoo they do have soap and it had a decent kitchen with a full fridge and stove

Leisure Self

10/10

Exceptional

27 Feb 2025

Mary

We ysed this hotel because our normal one was booked. Room was clean, bed was comfortable and staff were accommodating and very helpful.

Friends_and_family Family

6/10

Pleasant

25 Feb 2025

Philip

I would have ranked higher but was disappointed with what \"Breakfast included\" meant as they had outmeal packs, coffee, creamer, and individual packed muffins.

Would have hoped for milk and juice for drinking at a minimum.

Business Self