Name: Holiday Inn Express S. Francisco-Airport South
Address: 1250 Bayshore Hwy, Burlingame, 94010, US

10/10

Exceptional

14 Jul 2026

JONATAN

Bueno

Family_with_children

6/10

Pleasant

08 Jul 2026

Gary

It was a decent place to sleep before an overnight flight to Europe. Nothing special, decent hotel.

Family

6/10

Pleasant

01 Jul 2026

Santhosh

The staff were helpful and the breakfast was good. My only concern was that Expedia listed parking as free, but I was charged for parking upon arrival. Aside from that, it was a decent place for a quick overnight stop.

Family_with_children

10/10

Exceptional

01 Jul 2026

Colleen

Great staff at check in, clean and large room, large variety of complimentary beverages in lobby.

Self

8/10

Excellent

29 Jun 2026

LEANNE K

Shuttle was on time. Room was average, but the front desk staff was exceptional. Had a good breakfast before a short ride back to the airport. I would choose Holiday Inn Express SFO Airport South over Holiday Inn Express SFO Airport North.

Partner

10/10

Exceptional

26 Jun 2026

Lorne

Room was nice, breakfast was good, coffee was better than average. Was disappointed that I had to pay for parking.

Self

10/10

Exceptional

25 Jun 2026

Diane

Very friendly staff, so convenient to the airport. Only minus was the carpeting in the room, it felt unclean.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Rose

Room is ok, but a bit noisy with kids running around the corridor, breakfast is so so need a lot of improvement. The view of the airport runway is the most spetacular of this hotel.

Partner

10/10

Exceptional

23 Jun 2026

Hamzeh

I can’t complain,everything was excellent from check in at 12 to check out.
Spacious rooms and good breakfast
Katie at the reception was outstanding.She volunteered to allow us late check out when she knew that our flight is late
She made our day and made it easy for us
Thank you Katie

I strongly recommend to everyone

Friends_and_family Family

2/10

Poor

22 Jun 2026

Mariya

This was not a good holiday inn experience

** $30 a night surprise parking fee **

- room tired and drab. No sign of f remodel in the last couple decades
- thin walls
- tiny bathroom
- super stuff towels
- stressed staff
- car alarms going off regularly in the parking lot

Breakfast was ok.

8/10

Excellent

11 Jun 2026

Elissa

Well, we were looking for a place to stay for one night, a quick turn around trip, and although the location was okay, the hotel is VERY dated. The carpet smells and is sticky and I wouldn't let my kids take their socks off while we were there. I do have to say that it was relatively quiet, which was good, and the staff were very friendly, but the hotel itself felt old and used. We didn't see any cockroaches, which was good, but I wouldn't have been surprised if we did.

Family_with_children

8/10

Excellent

08 Jun 2026

Ben

Area was great for those needing a place to stay the night and flying out the next day

Family

2/10

Poor

07 Jun 2026

danielle

HORRIBLE customer service! The quality of service is what keeps people coming back. Do better!
I have stayed here multiple times in the last year. Each time the quality of the stay gets worse and worse.
- Safety is a concern! There was a lot of transient activity in the parking lot. I was concerned about our car. I forgot things in the car and asked my friend to come with me, I did not feel safe going by myself.
- The condition of the parking lot and outside areas are worse too. There are potholes so be careful. Piles of trash and wood are disgarded all around the property too. This place is starting to look as bad as the vacant buildings next door.
- The quality of the breakfast was borderline uneatable. ! The eggs were rubbery. The sausage patties were too. The hard boiled eggs looked they were old. I understand it is free but if you are going to push this as a selling point, you should probably try a little harder.
- The sheets and two towels had hair on them. I hope they were washed!
- The final straw and the reason I will not be back is the horrible customer service. When I requested a later check out, as promised through the rewards program, SHE LAUGHED AT ME! The parking ($45) is no longer part of program either. Mind you, it has been every other time. Do not sign up for their rewards program, it is a trap! They do not honor their promises and sell your information. So much spam after signing up.
There are so many better options in this area.

2/10

Poor

03 Jun 2026

Shirley

Horrible! My mother woke up with what appeared to bed bug bites!! Horrible staff, bad location and dirty rooms!!

Friends_and_family Family

10/10

Exceptional

28 May 2026

Morag

We really like this airport hotel and have stayed there three times. It is very clean, conveniently situated and has some excellent facilities such as microwave and fridge in the spacious rooms, a good free coffee machine in the reception area and extras like free fruit and cookies at certain times.
Breakfast is standard HIE complete with warm cinnamon buns!!
The pool is cold but a good size so if you can cope with the refreshing temperature you can get some decent exercise!
The location is on the bay shore but the area seems quite run down. However you can still have a fairly pleasant walk.

Partner

10/10

Exceptional

28 May 2026

Michael

The free morning breakfast was very useful.

Partner

10/10

Exceptional

27 May 2026

Placid

None

Friends

10/10

Exceptional

26 May 2026

Brian

This is a very adequate and nicely maintained property. Not overly luxurious or fancy but clean with nice rooms and decent beds and pillows. I thought the price was horrendous but I guess that’s the market in San Francisco. Breakfast was a nine on a scale of 10.

Self

2/10

Poor

20 May 2026

Aaron

They weren't clear when booking that it's $30 for parking. The hotel in a lot worse condition than in the photos.

Self

6/10

Pleasant

16 May 2026

Kathy

Breakfast was lovely, including the pancake machine. That was really cool actually. The coffee was good and plentiful. The staff were helpful and the property is clean in general. The hallways and rooms are looking dated and tired, definitely time for an aesthetic facelift. The room refrigerator ran consistently all night and loudly at that. We couldn’t find a way to unplug the refrigerator. Be very aware that their open-air parking adjacent to the hotel property cost $30, regardless of how you book your room. This is completely ridiculous, a factor I will not dismiss again.

Partner

6/10

Pleasant

15 May 2026

Alexis

Breakfast wasn’t great and had no flavor in anything. Can hear pretty much every single sound when you’re in the room that happens in the hallway and on the other floors

Friends_and_family Family

6/10

Pleasant

14 May 2026

Lara

I struggle with giving this property a great review. In the middle of the night (430am), there was a water leak - dripping from the ceiling. The bed was partially wet, the carpet was etc. Front desk staff apologized but basically said the property was sold out and couldn't move me to another room or do anything so had to stay in the drier side of the bed until the morning.

I have to say that the staff were very good and apologized, and for my next night, a different room was available. The issue I have is being told that nothing could be done at 430am and I was supposed to just be in a soaking wet room with a leak. And even though the staff apologized, there wasn't anything offered for the issue or inconvenience.

Business

8/10

Excellent

14 May 2026

Victor

It’s 2026 and they don’t have usb chargers in the room. I had to go buy a charging block so I can shared my phone.

Self

10/10

Exceptional

13 May 2026

prashant

Good service

4/10

Poor

11 May 2026

Chris

The hotel is in a very good location to the airport. The hotel is old and the rooms smell of mold and are very musty. The breakfast is very good. I would not stay here again.

Self

10/10

Exceptional

10 May 2026

Sheffie Joseph

Great location, nice rooms, breakfast was great.

10/10

Exceptional

07 May 2026

Brittany

Loved breakfast

8/10

Excellent

04 May 2026

ambika

It was v close to the airport but also v v quiet. We did not hear any planes!
There's the bay at the back which was beautiful..breakfast was excellent.
Rooms clean and comfortable.
Hallways bit dated but I was ok with this considering all the other pluses!

Friends_and_family Family

10/10

Exceptional

04 May 2026

Jose

Yes

8/10

Excellent

02 May 2026

Rachel

Stay was what I needed, but overall the property could benefit from a slight renovation. Staff was very nice and helpful.

Self

10/10

Exceptional

28 Apr 2026

Elijah

Right on the water which gives a good view, breakfast was great and the bathrooms were clean.

Partner

8/10

Excellent

15 Apr 2026

Trinity

Room was clean and quiet, bed was stiff but clean and good pillows. One complaint is that the A/C didn’t seem to work great but other then slept well.

Partner

8/10

Excellent

12 Apr 2026

sheldon

Room was clean but could use updating…. They recently got automatic coffee machines in lobby which is nice. But they got rid of the half and half and they only have flavored quart bottles that are very high in sugar. I asked if they have half-and-half and was told for breakfast they put out milk and half-and-half and I was there for an entire week and there was only ever milk out never half-and-half. They need to bring back the half-and-half for travelers that only use that.

Business

10/10

Exceptional

11 Apr 2026

Randolph

Breakfast was fantastic! Great fresh brewed coffee 24/7 in lobby and hot cookies in the evening. Room was extremely comfortable. They have home style HVAC not those annoying wall units. Definitely on the return list. No car this time but airport shuttle was very convenient.

Self

4/10

Poor

06 Apr 2026

Mack

The room was clean but noticeably outdated. Breakfast was excellent and the highlight of the stay. However, there were several issues: the toilet ran frequently, the air conditioner was quite loud, and the shower head was difficult to adjust, offering only limited positions.

The refrigerator was also not working, and it appeared it wasn’t plugged in, with no convenient way to connect it without unplugging other devices.

Overall, this hotel is suitable for a short stay, such as before a flight, but may not be ideal for a longer vacation.

Partner

10/10

Exceptional

04 Apr 2026

Kawaljit

It is affordable. Very good breakfast, there is grab and go option for breakfast.

Family_with_children

10/10

Exceptional

03 Apr 2026

Edward

Staff was amazing and very helpful!! The room was clean, breakfast was great, and the staff was very friendly.

Family_with_children

10/10

Exceptional

24 Mar 2026

John

Nice large room. Airport shuttle was helpful--about 10 minutes to airport.

Self

10/10

Exceptional

23 Mar 2026

Undurti N

good

Partner

10/10

Exceptional

16 Mar 2026

Mary

room was clean

Self

8/10

Excellent

19 Feb 2026

Maciej

The front desk staff is super nice, but the rooms are a bit dated. Other than that, nothing bad to say

Business

10/10

Exceptional

16 Feb 2026

Tiffany

This was a great location, the room was clean, the staff were exceptionally nice to us. We stayed 3 days and had breakfast all 3 days. You could make pancakes or have cinnamon buns every day and hot food was on a rotation, bacon one day, sausages the other. Delicious veggie omelets and your basics like cereals and yogurt. There is a swimming pool but we didnt take advantage of it as it was pretty cold out and its fully outdoors. With a free shuttle to and from the airport this is a great place to stay!

Leisure Partner

8/10

Excellent

12 Feb 2026

Abbie

The rooms was very clean and staff were very friendly. Lots of nice touches such as apples, coffee and cookies.

Friends_and_family Family

2/10

Poor

07 Feb 2026

Samantha

The employee at the front desk who checked me in was very unprofessional and unhelpful.

10/10

Exceptional

07 Feb 2026

Susan

It was good!

Business Partner

10/10

Exceptional

31 Jan 2026

Lingxia

Clean room, friendly stuff, and good breakfast plus complimentary apples and cookies during time day!

Business Family_with_children

10/10

Exceptional

25 Jan 2026

Erika

Stay was wonderful and staff was very friendly!

Business_and_leisure Family_with_children

8/10

Excellent

21 Jan 2026

Yin

Breakfast was fresh.

10/10

Exceptional

20 Jan 2026

Carolina

Everything

Business Self

10/10

Exceptional

05 Jan 2026

Dale

Great receptionist, awesome and quiet room. The only downside was having to pay $30 to park in their huge and empty parking lot which was not mentioned prior to arrival. Rare in a motel type setting.

Leisure Partner

2/10

Poor

01 Jan 2026

Venkatesh

Staff dint respond properly ..

10/10

Exceptional

29 Dec 2025

Lisa

Very clean and the staff was exceptional

8/10

Excellent

28 Dec 2025

Thomas

Great Staff

10/10

Exceptional

20 Dec 2025

Keith

Excellent customer service, nice room and wonderful breakfast.

8/10

Excellent

20 Dec 2025

Monique

Nothing really stands out except for the woman working the breakfast setup. She went out of her way to help, smile and make everyone feel welcome. Everything else was pretty easily forgotten. I probably won't stay there again.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Jeff

Clean room, didn't have time to eat breakfast

Partner

4/10

Poor

10 Dec 2025

Jaime

The parking should be free since it is SELF parking. I went back to the property information on Hotels.com and no where was it stated that there was a fee. It just said \"self parking available.\" I feel that is very misleading information.

Self

10/10

Exceptional

05 Dec 2025

Ted

awesome stay as usual

10/10

Exceptional

25 Nov 2025

Arnold

Everything was fantastic. The staff were awesome and the room was as expected. I love the holiday inn and cores has the same look and feel everywhere and the consistency in service and quality as well.

Leisure Friends

6/10

Pleasant

14 Nov 2025

Vicki

Room was ok. Could use a refresh. Not as good as a typical HIE

Leisure Family

8/10

Excellent

13 Nov 2025

Esmond

Rooms were clean and staff was pleasant. Amenities was lacking. They should provide more bottled water which can simply be Costco water which cost pennies but yield tremendous goodwill from the guests. I particularly like the ample seating space on the second floor which made it possible for me to conduct business. Price was reasonable. This will be my goto hotel for future visits to the Bay.

Business Self

10/10

Exceptional

09 Nov 2025

Surinder

Comfortable and clean

10/10

Exceptional

06 Nov 2025

Richard

Great room and excellent staff. View of the bay. Beautiful!

10/10

Exceptional

30 Oct 2025

Gordon

Great service

Business

10/10

Exceptional

27 Oct 2025

Joseph

I left before breakfast

Partner

10/10

Exceptional

21 Oct 2025

Gordon

Enough of the right things

Business

10/10

Exceptional

20 Oct 2025

Sharon

Girl at front desk was awesome on Sunday Oct 19!

10/10

Exceptional

19 Oct 2025

Hilary

We stayed one night and had a really great experience. The view from the main area and the room was beautiful! And bedding comfortable and bathroom very clean. Breakfast was better than most “breakfast included” places we’ve stayed. Would recommend!

Leisure Family

4/10

Poor

13 Oct 2025

GInadi

Lack of hot water for half of our stay was a significant inconvenience that affected the quality of our experience.

Leisure Family

6/10

Pleasant

03 Oct 2025

Victoria

It was handy to the airport. It was rather busy when we checked in. The girl that dealt with us was good.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Neill

There was a very loud noise outside our room but in the building that went off and on throughout the night. Sounded like a pump.

10/10

Exceptional

30 Sep 2025

Ofa

Room floor was sticky and very dirty,bugs in the bathroom

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Edison

Breakfast was excellent!
Front desk staff was very nice and accommodating

10/10

Exceptional

27 Sep 2025

Rhonda

View was awesome, clean rooms, quiet and close to airport.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Alison

Well appointed and clean

Partner

8/10

Excellent

26 Sep 2025

Rowena

The breakfast was surprisingly good. I was not expecting hot food. Sausage, eggs, mini omelets, but the biscuits were outstanding! That was a treat. The staff was pleasant and the room was clean especially the bathroom.

Self

8/10

Excellent

23 Sep 2025

Natan

Clean hotel, good staff and service.

10/10

Exceptional

23 Sep 2025

Rina

I chose this place due to their good breakfast. I enjoyed using their gym and Staff are friendly.

Leisure Family

10/10

Exceptional

05 Sep 2025

Gregory

Love to watch the planes land

10/10

Exceptional

01 Sep 2025

Michael

Property was great! I would definitely stay again.

Business_and_leisure Self

10/10

Exceptional

20 Aug 2025

BIMLA

Staff were very friendly. Breakfast was good selection.

10/10

Exceptional

16 Aug 2025

Josephine

They had a spoiled milk at bfst.

8/10

Excellent

15 Aug 2025

Maya

The bed was comfortable. Room curtains had stain and walls had knicks and looked like in need of a minor repairs. Park was $25 a night with signs on property that they are not responsible if your car gets broken into. I had a bay view which was ver nice. Parking lot in need of replacing. The breakfast was very good! Best I’ve had at any hotel.

Leisure Friends

10/10

Exceptional

13 Aug 2025

LUIS

The thing that sold me during my stay was the customer service. It was the best I’ve ever received. The owner/manager was not at all help full at all, he made the experience at first horrible by canceling my family reservation and then making them wait to put him in a room till 2am. That was unacceptable, but his front desk staff, maintenance and other staff members made up for it 100%.

Leisure Family

10/10

Exceptional

12 Aug 2025

Gordon

Always easy check-in and out
Easy access to the city

Self

8/10

Excellent

08 Aug 2025

Paul

Good location right off freeway, make sure you eat breakfast early gets busy if you go a little late. The parking is a little expensive $25 dollars only reason I would give 4 out of 5 stars maybe next time stay in the other Holiday Inn a few miles away.

Business_and_leisure Family_with_children

8/10

Excellent

04 Aug 2025

James

.

10/10

Exceptional

01 Aug 2025

John

Always a great stay

Business

10/10

Exceptional

01 Aug 2025

Gabriel L

Big selection of breakfast menu, fresh brewed coffee all the time, snack bar near front desk also nice staff and service. Paid parking is a surprise but it wasn’t that expensive. WiFi worked well but had a lack of coverage at some point. Would like to use a pool but temperatures were too low for that. Overall will recommend this location.

Leisure Family

10/10

Exceptional

28 Jul 2025

Reynaldo Antonio

Very good

Business_and_leisure Family

10/10

Exceptional

26 Jul 2025

Marc

They let us check in early and that saved us! We landed at 5:30am and needed a place to crash. They were so nice to us and let us come in early. So great!!

Leisure Family

10/10

Exceptional

24 Jul 2025

Julia

Breakfast was good, area around is not great for walking but it was fine

10/10

Exceptional

16 Jul 2025

Flor

Ocean and airport view

Business Family_with_children

10/10

Exceptional

15 Jul 2025

Rochelle

Great location!

10/10

Exceptional

12 Jul 2025

jon

Foot steps from the Ocean. Front dezk staff hospitable beyond measure.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Dilip

Comfortable

Business

8/10

Excellent

06 Jul 2025

Rana

We liked the rooms, spacious for the price. We however didn’t like hearing the housekeepers laughing and talking loud in the morning, woke us up. Other than that everything was good.

Leisure Family

10/10

Exceptional

05 Jul 2025

Praveen

Nicely located right next to the bay

2/10

Poor

02 Jul 2025

VERONICA

Had a death in my family and was unable to cancel trip or request a refund

10/10

Exceptional

30 Jun 2025

Todd

Good \"Budget\" hotel in San Fran Area

Nice hotel, pool was too cold as to be expected.
Parking is $25 a night, location is good. Breakfast was good here. Rooms nice and clean.
Downsides- you can clearly hear the hallway from inside the room and the tv audio would get out of sync frequently.

Friends_and_family Family