DoubleTree by Hilton San Francisco South Airport B

United States , San Francisco Area - CA
SAN FRANCISCO, 275 S Airport Blvd. South
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100 reviews shown

4/10

Poor

19 Mar 2026

Kent

Housekeeping did not clean the inside of my toilet, left hair in my shower, and recycled use paper cups to be used again. Needless to say I was extremely disappointed, and the fridge would not stay cold. Not acceptable.

Self

4/10

Poor

18 Mar 2026

Heeyoun

No good

Family

8/10

Excellent

18 Mar 2026

Autumn

Great place to spend the night in the near the airport with shuttle

10/10

Exceptional

17 Mar 2026

Sancheir

Loved it

Family_with_children

10/10

Exceptional

16 Mar 2026

Kevin

Nice to have the restaurant and little convenience area.

6/10

Pleasant

16 Mar 2026

Dmitry

Hard to get a hot water in the shower.

10/10

Exceptional

14 Mar 2026

Norman

Staff was friendly and helpful. The restaurant was expensive but good. My waitress was wonderful.

Self

4/10

Poor

14 Mar 2026

Aaron

Customer service not that good. Snack room did not have hardly anything.

Partner

6/10

Pleasant

13 Mar 2026

Michael

Did not use the gym. Toilet seat was loose and it took about 15 minutes for the tank to refill after use. Ordered a somewhat expensive rib eye steak at the bar. It was a thin cut steak, grisly, no bread, on a plate barely big enough to put the steak on. Otherwise the stay was ok

Self

10/10

Exceptional

12 Mar 2026

Sonya

Staff was great!

10/10

Exceptional

10 Mar 2026

kathleen

clean and nice stay

Self

10/10

Exceptional

08 Mar 2026

Maria

The room was very quiet and perfect for a good night of sleep. Pleasant location where I would certainly stay again.

2/10

Poor

07 Mar 2026

Devin

If you have dogs, just don’t stay here!

I can’t speak to the property as the staff would not return communication back to me. Tried to ask a question after my pre book was already charged and couldn’t cancel. They charge $125 just for the dog for one night. Also I didn’t see the 30lb limit on a dog. So when I tried asking about that they wouldn’t even respond. Once they get your money they don’t care. It literally cost me less to get another hotel that would take my dog and stay for one night than they charge a “cleaning fee” for the dog.

Pet

6/10

Pleasant

07 Mar 2026

Shawn

The primary reason I chose this property was the airport proximity AND the hotel to airport shuttle. It turns out, the shuttle is a shred, two hotel transport the runs about every 45 minutes from the two different locations to the SF airport. It was a stressful 45 minutes for me and my wife as we waited for the shuttle as our Lyft driver was coming to the hotel to meet us. Missing that connection would have been a problem getting to a concert across town. Be warned. Allow an extra 45 minutes in your schedule to get to the next place or back to the airport.

2/10

Poor

05 Mar 2026

Rizwan

Extremely disrespectful racist and rude front desk staff. Unresponsive and dismissive management for concerns.

One of the most shockingly bad hotel experiences I’ve ever had. Hilton needs to investigate this hotel.

Self

4/10

Poor

05 Mar 2026

Kimberly

I loved everything about the place, the stay, the employees where super nice. The only complaint I had was the whole building had a loud buzzing noise and it shook in motion like I was on a cruise ship the whole time. They moved me from the 5th floor which was really bad to the 3rd floor but it still shook in motion like crazy but not as loud, even the bed. I felt like I was constantly going to throw up.

Partner

10/10

Exceptional

04 Mar 2026

Alysa K

staff super nice, clean and comfortable room.

Self

10/10

Exceptional

04 Mar 2026

Ramunas

Super convenient and guest friendly hotel. I'm the repeat customer and will come back again.

Family

10/10

Exceptional

02 Mar 2026

Geraldine

We stayed for 3 nights and had a restful and wonderful time! The staff are super friendly!!! The only issue we had was the lack of hot water on our last day due to water testing/maintenance they were doing during the day. Otherwise, everything was great!!! We hope to come back again!!!

8/10

Excellent

02 Mar 2026

Nickolas

Yes. Breakfast was fresh and prepared quickly.

8/10

Excellent

02 Mar 2026

James

The woman that checked me into the hotel was very courteous, and the staff that I encountered were very pleasant as well.

10/10

Exceptional

01 Mar 2026

Dennis

Friendly staff Victor the bartender was outstanding very clean and quiet room

Partner

2/10

Poor

28 Feb 2026

Ian

Staff very friendly but found a used broken condom under the bed and kept feeling bugs

10/10

Exceptional

28 Feb 2026

MICHONG

Convenient locations and very nice front desk helpers.

Partner

8/10

Excellent

27 Feb 2026

Juliana Vitae

The room is clean, nice comfy comforters, quite overall I liked it. However the sink drain was clogged otherwise it would have been an excellent stay

10/10

Exceptional

27 Feb 2026

Courtnie

Yes

10/10

Exceptional

25 Feb 2026

Stacy

It was a great hotel. Very clean, the beds were comfortable, the parking was easy and it was close to the airport.

Family

10/10

Exceptional

24 Feb 2026

Linda

Great location, safe, easy access to freeway

6/10

Pleasant

23 Feb 2026

Tsewei

Rooms were in good condition. Staff is courteous.

10/10

Exceptional

21 Feb 2026

Navelyn

The room was very nice and our stay was very pleasant. Breakfast this morning with Luis was amazing. He was wonderful and made our experience that much more wonderful.

8/10

Excellent

20 Feb 2026

Jamaica

rooms were very clean and well maintained, which made me feel comfortable and relaxed. The staff were friendly, professional.

Family_with_children

10/10

Exceptional

17 Feb 2026

Ying

Very good

Family

10/10

Exceptional

17 Feb 2026

John

Staff at the front desk was excellent. Clean and comfortable room .

Self

10/10

Exceptional

17 Feb 2026

Jesus

Overall pleasant stay.

10/10

Exceptional

16 Feb 2026

Heather

Everything was great.

10/10

Exceptional

13 Feb 2026

Ewa

Room was not ready but the reception person did her best to accommodate us before the standard check in time.
The bed was very comfortable which helped a lot after a sleep less overnight flight to SFO.

Leisure Partner

8/10

Excellent

13 Feb 2026

Yifan

Good overall

10/10

Exceptional

12 Feb 2026

Ira

One of the best hotesl in South San Francisco and dont forget the cookie.

Business

6/10

Pleasant

12 Feb 2026

William

This airport hotel is clean and comfortable and the staff is very professional. I gave it only an average rating for two reasons that CAN BE CORRRECTED. First, the room is very poorly lit. There are no ceiling lights and only a couple of small side lamps. After dark the room is too dark, like being in a night club. Second, the shuttle schedule is INADEQUATE. The shuttle comes very 40-45 minutes. The other Double Tree at the airport comes every 20 minutes. In addition, because of the confusion between the two Double Tree hotels (both on the same street), people are always getting on the wrong bus.

Business Self

4/10

Poor

12 Feb 2026

The room we stayed was not clean, specifically the floor was not clean and the room is smelly.

Leisure Family

10/10

Exceptional

10 Feb 2026

courtney

The staff, bar/rea

10/10

Exceptional

10 Feb 2026

Laurie

Clean room, efficient check in. Helpful with questions

Business Family

10/10

Exceptional

09 Feb 2026

Monica

Room and front desk staff were wonderful.

Our server Mari at the Landing restaurant was so nice and courteous, thank you!

10/10

Exceptional

06 Feb 2026

Nathan

Clean room, safe, excellent service

Business Self

10/10

Exceptional

04 Feb 2026

Alvin

Very clean and updated. . Great restaurant with happy hour. Spacious rooms.

10/10

Exceptional

30 Jan 2026

Tatiana

Room was spotless, staff were nice, restaurant had great food. Market had affordable price

Leisure Friends

10/10

Exceptional

30 Jan 2026

Lehieu

Staff was friendly l, elevator kind of is sus

4/10

Poor

26 Jan 2026

Seppo

Poir Value for money and staff

Business

10/10

Exceptional

26 Jan 2026

Attain

The room was nice and clean and the staff was amazing

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Meshelle

Amazing and clean and cookies are delicious

10/10

Exceptional

23 Jan 2026

Jena

Clean room, helpful staff, great running trail near hotel, Airport shuttle

10/10

Exceptional

22 Jan 2026

david

good location

Leisure Partner

10/10

Exceptional

19 Jan 2026

ANTHONY

Clean rooms

6/10

Pleasant

18 Jan 2026

Yi-rou

The room we stayed at the air conditioning was turned on hot we couldn’t adjust the temp and was at 80 degrees. We contacted and was able to have someone to come and check it out and realized the thermostat doesn’t work with the air conditioner and we can just have to adjust it through the air con. Overall I think this place is good

10/10

Exceptional

17 Jan 2026

Randy

you get your value worth

8/10

Excellent

16 Jan 2026

Omar

Room was clean and organized. Checking in was a breeze.

Business_and_leisure Family

4/10

Poor

15 Jan 2026

peter

Ac did not work, no microwave in the room

Business

6/10

Pleasant

14 Jan 2026

Roxana

Bad experience with the first room

10/10

Exceptional

13 Jan 2026

Joan

Clean updated room and building.

6/10

Pleasant

13 Jan 2026

Osvaldo

The shower needs updating or fixing the shower would be cold after a few minutes and the tv not as advertised, and when checking out the guy seemed a bit rude but I guess it’s cool for a night stay I wouldn’t stay for a whole week thoe not worth the price

6/10

Pleasant

12 Jan 2026

rosemarie

Room need more light too dark at night.

Leisure Family

10/10

Exceptional

11 Jan 2026

Louise

Great shuttle from the airport. Easy to find.

Staff member on reception was helpful. Room was nice and clean. Just what was needed after a 16 hour trip.

Bathroom was nice and clean.

Easy walk to ihop, Dunkin donuts, McDonald’s if needed.

Would happily stay here again and recommend to others.

Business_and_leisure Self

6/10

Pleasant

10 Jan 2026

Magtanggol

Slow staff. I remember waiting in line and the man at concierge had finished with another patron, and I thought he was finishing up that person's account after they had left so I waited patiently. 3 minutes later he asked with confusion. Did you need help? which is astonishing to me when we were standing in line the entire time.

The rooms were pretty clean but the sink was blocked so we couldnt run the sink (while washing face or brushing teeth) without the shallow sink filling 80% of the way. Also all the usb ports were non functional and half the power outlets (the ones not already plug with lighting, the tv or clock) were broken. When we informed concierge of these short comings no apology or solution was offered.

The 3 star average review is pretty accurate.

Leisure Family_with_children

2/10

Poor

09 Jan 2026

Wilfredo

The rooms are cold and the heaters do not work.

4/10

Poor

09 Jan 2026

SYED

There is not enough light in the room. Its dark & depressing. No master switch provided to put on the lights. We hv to put all lights individually & eventually all black pedestal lamps with black switches which cant be seen in darkness. I checked in at 6pm & i felt black folded in the room. Its absolutely rediculous.
Heater in the room was not functioning. Temp was fixed on 70F it will not move beyond that. I needed 75F

Business Family

6/10

Pleasant

09 Jan 2026

Nicole

While room was newly renovated, it was poorly executed in the bathroom. Not a huge deal, but the shower door doesn’t close all the way allowing quite a bit of water to get on the floor, and it only opened on one side making the hook installed for a towel useless. While that’s a petty thing, the total lack of hot water was a much bigger issue. Taking a cold shower in San Fran is not ideal, especially first thing in the morning. Also, the AC was locked so you could not adjust the temperature, while at a decent temperature for me at 71, my husband prefers it cooler which made for a less comfortable environment for him.

Partner

10/10

Exceptional

08 Jan 2026

Lourdes

Excellent

8/10

Excellent

08 Jan 2026

Eric

Nothing special

Business

8/10

Excellent

08 Jan 2026

Analie Georgette

The room was excellent and the staff were super friendly and accommodating. The breakfast was my favorite part. Made to order breakfast each morning and it was soo delicious. Thank you double tree, will definitely stay there again!!

Leisure Partner

10/10

Exceptional

04 Jan 2026

Khant

Clean rooms and good location!

Leisure Partner

4/10

Poor

04 Jan 2026

Corina

We stood in the freezing rain for over an hour for our shuttle. We would have given up and gotten an Uber, but I was with my 70 year old mother and we had very heavy bags and some of her paintings and I just didn't have the strength to go down two flights of stairs and across traffic 2 more times. The front desk did not care about our long wait and said the shuttle isn't a part of Hilton. The restuarant closed at 7:45pm because it's too \"slow\" to be open on New Year's Day leaving us 30 mins to shove an over dressed salad in our faces. The room was freezing—especially after standing in the rain—and they had a limit on how much you could turn up the heat. It remained at 67 degrees all night. No extra blankets. No water provided.

10/10

Exceptional

04 Jan 2026

Erasmo

Clean and awesome room, very unique style gives “luxury” vibes. Also staff was very helpful and friendly on giving information and answering questions. I didn’t need to look for any other rooms due to the kindness and help from the staff.

Self

6/10

Pleasant

03 Jan 2026

Kenrick

The room was large, with a couch and two chairs, a small table with two chairs, and two TV's. Unately, we were close to the eleva
tor, and ice machine with very li

8/10

Excellent

01 Jan 2026

Lolita

The hotel was very clean. Staff seemed to not understand the prepaid breakfast credit. Clean room. Decor was beautiful.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Mali

The stay and the staff were great! I loved the room and the hotel was very close to the airport. I had a great trip.

Partner

10/10

Exceptional

31 Dec 2025

Emilio

10/10

Exceptional

31 Dec 2025

Agnieszka

Good one

Business_and_leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Mohammad

Excellent family stay. Nice and clean facilities. A few restaurants close by, accessible by car. Main lobby could get an upgrade - it just felt under-whelming. But rest of the building was nice. Special thanks to the cleaning staff and their supervisor. No Hilton cookies available though.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Anil

There was no coffee service in lobby for no charge , almost every good hotel has free coffee service in lobby

8/10

Excellent

29 Dec 2025

TShaka

Convenient and clean.

Business Self

6/10

Pleasant

28 Dec 2025

Shane

Front desk wasn’t that helpful. Rooms looked like recently renovated and in good condition. Somebody slapped the door really hard for several times at 4am in the morning and that woke us up

Partner

6/10

Pleasant

27 Dec 2025

Nicole

Room was clean and sheets and yowels were nice. Air conditioning did nit work, so it was quite warm, walls are quite thin, and we were able to use the shuttle, but it was VERY full. We were standing with others.

Leisure Family

2/10

Poor

26 Dec 2025

Sutharat

thanks

Leisure Family

10/10

Exceptional

24 Dec 2025

Ereka

Yes

Friends_and_family Family

4/10

Poor

23 Dec 2025

robert

The air didn’t work, and I just got off the plane and needed to eat I called the hotel and was told the restaurant closes at 9:30 that wasn’t true

Business

6/10

Pleasant

22 Dec 2025

MICHELE

Not well-lit . . .there was more light in the bathroom area than near the bed for reading. In coming in the door, there is one switch which lights the light right at the entry way, but didn't light any of the lamps in the unit. Couldn't find any switch in the dark. Had to find my way across the room to get to a lamp in the corner and then try to find the on/off switch. Shower - only 1 grab bar on the far side of the shower. faucet handle . . no indication of hot/cold setting; because it took quite a while for the water to get to the 3rd floor unit, it took quite a while/bit of experimenting to test if the hot water was on. A/C - n/a, bar - n/a

Business

6/10

Pleasant

20 Dec 2025

Pepper

The hotel itself was great but the shuttle from the airport took over an 1 hour and 40 min to get me. All of the other shuttles came 3x as many times.

8/10

Excellent

20 Dec 2025

JOHN KENNETH

Clean, friendly staff, room very clean. Heat/aircon was, for me, a bit tricky.

Leisure Self

4/10

Poor

18 Dec 2025

Farrakhan

Electric went out. Rats all over the place outside of the hotel Bathroom faulty told them to come fix it they never did but nice people but I’m never coming back

Leisure Family

8/10

Excellent

14 Dec 2025

Jenny Faatoatuiga

Room was clean, staff were helpful. Overall stay was good

Leisure Family

10/10

Exceptional

14 Dec 2025

Joyce

Very nice hotel. Room is very clean, well kept and all the receptionist are very helpful, nice and always have smile that says we are here happy to assist you. Worth every $. If we visit San Francisco for sure we will stay in this hotel again. Their complementary cookies are the best. And this hotel is close to the San Francisco airport with a shuttle hotel/airport pick-up.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Kim

Excellent

10/10

Exceptional

11 Dec 2025

Sandra

It was very convenient,clean and quiet. I didn't think that I should have to pay $20 for parking in an open lot as I was staying at the hotel.

Business Self

10/10

Exceptional

11 Dec 2025

Ibrahim

Very clean and quiet

Partner

8/10

Excellent

10 Dec 2025

John

Some of the front desk reception is gave us attitude, and we thought our room got broken into because the cleaning people left our door wide open, and only cleaned up half the room and left the other half a mess after we told them not to even come in from the first place

Partner

10/10

Exceptional

07 Dec 2025

JAMES

Wonderful hotel in a very convenient location

Partner

10/10

Exceptional

06 Dec 2025

Rene

Great staff and service