Name: Comfort Inn and Suites San Francisco Airport North
Address: 121 E. Grand Ave., South San Francisco, 94080, US

10/10

Exceptional

31 Jul 2026

Fabricio

TODO EXCELENTE Y EN MUY BUENA UBICACION

4/10

Poor

30 Jul 2026

Venkata Sai Karthik

It is really old and curtains were dirty. Air conditioner buttons don't work at all, really old building. Breakfast was also bad

2/10

Poor

30 Jul 2026

OMAR

Clean room and outside the room

6/10

Pleasant

27 Jul 2026

Norma

Lights and electrical outlets did not work at the bedside.

6/10

Pleasant

26 Jul 2026

Colleen

There was no service with a smile throughout the stay. The room was fairly clean. A small ant problem that got taken care of right away.

2/10

Poor

26 Jul 2026

Josh

When we arrived, we left our bags in the luggage storage area and headed out for the day. When we returned at around 8pm and checked into our room, we were immediately hit by a strong smell of mould and damp. I went straight back to reception and asked for a different room. There was no apology, no explanation, and we were simply given another room.

Sadly, the second room wasn’t much better. It still had the same damp, mouldy smell, just not quite as strong. After speaking to a few other guests, they said their rooms smelled the same and seemed to shrug it off because it was a “cheap hotel.” That simply isn’t an acceptable excuse. We still paid good money for our stay and expected a clean, well-maintained room.

The condition of the room reflected the damp issues. The bathroom door frames were rotting, and the paint and plaster beneath the sink were peeling and falling away because of the moisture. It was clear this wasn’t a one-off issue.

Breakfast was equally disappointing. The selection was extremely poor, and there were far too few tables for the number of guests. Every morning there was nowhere to sit, so we didn’t eat breakfast at the hotel at all despite it being included.

Overall, this was the worst hotel I’ve stayed in. The lack of maintenance, poor customer service, and inadequate breakfast facilities made for a very awful stay.

Hotels.com haven’t been great at helping me get a refund for this and can only offer me 20% refund for the inconvenience.

8/10

Excellent

25 Jul 2026

Mike

Nice

6/10

Pleasant

15 Jul 2026

PATSEY

We had ants in the room, the microwave did not function properly and had issues with the toilet flushing. However, we received a credit for the issue with the toilet. Parking was adequate and breakfast was okay.

Family

4/10

Poor

08 Jul 2026

Norma

Me cobraron depósito por quedarme en el hotel dos noches la TV no se veía ningún canal cuando llegué la recepcionista me trató más obligada que nada y con una cara y aparte no me han regresado mi depósito 😡

Family_with_children

8/10

Excellent

07 Jul 2026

Christine

1

Family_with_children

4/10

Poor

06 Jul 2026

LUZ P

Even though Expedia said parking was included the hotel did not honor it and charged for parking

4/10

Poor

05 Jul 2026

Joobee

I guess you get what you pay for. The breakfast alone makes it worth it but the amenities and staff were awful.

Family_with_children

4/10

Poor

05 Jul 2026

Paula

The property does not look like the website
Staff wasn’t aware of “No Ice” and stated Yes there is
Woke up to ants all over the table

Self

6/10

Pleasant

29 Jun 2026

Adrianna

The staff need to work on their service skills they were a bit rude and difficult to approach.

Family

4/10

Poor

29 Jun 2026

Regina

The hotel needs to complete overhaul. The rooms were old furniture was shabby and the breakfast was less than acceptable. They said it was a buffet. It was absolutely horrible. I will not be staying there again.

And the parking lot was filled when I got back late at night. There was no place to park. Seems like they need more parking structures or like I said before it needs an overhaul.

Family

2/10

Poor

28 Jun 2026

MICHELE

Unfortunately, my experience was terrible. The hotel is old and run down. If you do not mind old stained carpets, 80's furniture, dated curtains, chipped paint and maybe a working TV then this is the place for you. I was an Expedia customer and they charged me for the room as well. So now I have two charges on my credit card I have to challenge.

Self

2/10

Poor

26 Jun 2026

Moein

The room was ok but the lights didn’t work. So I called the front office, they came and check and the fix/replace bulbs tomorrow. They didn’t come back. The was dark.
The front office staff were rude and short. No customer service

Family

6/10

Pleasant

25 Jun 2026

YINING

7 out of 10

Self

4/10

Poor

24 Jun 2026

Larry

The room was in general disrepair. Ceiling patches very poorly done and the aesthetic was overall tired. Both of us showered in the AM and the water was ice cold. I tried to speak to the manager about it, but was told no manager was there, although there appeared to be one in an office that the clerk went into to get the business card.

Family

6/10

Pleasant

23 Jun 2026

Elke

Unfortunately, the hotel is showing its age. It has a nice courtyard with some outdoor tables and chairs, as the breakfast room (located right by the reception) is very small. On the first day, there was no butter at breakfast—they had run out and were waiting for a new delivery.

The very small pool/hot tub (?) is permanently closed and surrounded by a large fence; this area could be redeveloped... Transport links to San Francisco are excellent (Caltrain), and the station is just a short walk from the hotel.

Unfortunately, you have to pay a parking fee at the hotel ..... I find that a real shame... for me personally, that’s part of customer service—especially since you have to arrive by car.

6/10

Pleasant

22 Jun 2026

John

Shuttle service to airport was a plus. Good wifi. Basic stay no thrills. Could not do more than one night there.

Self

6/10

Pleasant

21 Jun 2026

John

Carpet in the room was wet when I checked in.
Shuttle schedule is very intermittent, especially late in the evening: waited an hour between 10pm and 11pm for airport pickup.

4/10

Poor

19 Jun 2026

Coleen

Room door didn’t fit, so outside air/noise, & wouldn’t lock secure. Seems very old, outdated…cheap-feeling hotel.
Shuttle was like Wild Toad’s ride ‘at your own risk’: seatbelts were non-operational. Breakfast low quality, ‘instant food’ type. However, staff was kind & efficient. Prepaid for 2 nights. Checked out after one.

Family

6/10

Pleasant

16 Jun 2026

Pedro luis

Es nuestra primera vez tiene algunos detalles el hotel la puerta del baño sonaba muy feo al abrirse la puerta le pusimos poquito aceite y quedó.lo otro es la regadera tenía muy poca precion.lo otro a mi esposa y a mi hija les dio una alergia con la sábanas y tenían picazón al cobijarse . Y por último las puertas principales son muy difícil de abrir

Family_with_children

10/10

Exceptional

12 Jun 2026

David

All!

Partner

10/10

Exceptional

06 Jun 2026

Penni

I liked the full breakfast and the staff was very helpful on things to do and the transportation that was available.

Partner

4/10

Poor

30 May 2026

Rina

It was in a very sketchy area to have families stay

Family_with_children

8/10

Excellent

29 May 2026

Stephen

parking was very reasonable, staff friendly, good location by the train into downtown, overall very good stay for 3 nights to see the city.

Family_with_children

10/10

Exceptional

26 May 2026

Adriana

Thanks i

Self

6/10

Pleasant

25 May 2026

Yvette

Needs to be remodeled, doors are so rusty, reception area has an uncomfortable odor.

Family

6/10

Pleasant

22 May 2026

Vince

Other hotel guests were noisy up until 1::00 a.m.

Partner

8/10

Excellent

19 May 2026

Alta

The room was clean and spacious. The two ladies on night shift are fantastic! Breakfast is good. The only reason i gave a 4-star is the airport shuttle is slow (it serves 4 hotels) ... be prepared to wait.

Self

6/10

Pleasant

19 May 2026

Angelic

This place is a hole in the wall with very expensive prices…. I was happy to get a room but after a few days it wasn’t cleaned … the breakfast was very over crowded wish had more options… just an average place … it’s just okay

6/10

Pleasant

11 May 2026

Sharon

Breakfast area was understaffed. Food ran out, surfaces weren’t cleaned. Guest laundry was out of service. Aggressive homeless in the parking lot.

Partner

10/10

Exceptional

11 May 2026

Mary

It was so clean and beautiful!! The property was lovely with landscaping that was gorgeous. The staff accommodated my request for my daughter, who was coming in a different day than me, to be in the room next to me. Very nice pricing. Breakfast had many options for my grandchildren ❤️ pleased as punch.

Family_with_children

10/10

Exceptional

08 May 2026

Laura

Good breakfast, clean room, do it yourself laundry was broken and hot tub/ pool was empty

Self

6/10

Pleasant

29 Apr 2026

Angelene

The room smelled dusty, blankets had stains. Staff was nice. Didn’t eat breakfast. Could use a bit of some upgrades and instructions how to open the door.

Family_with_children

10/10

Exceptional

27 Apr 2026

Kevin

Very quiet except for CalTrains rumbling by with horns blaring all day and night

Self

10/10

Exceptional

23 Apr 2026

Adriana

Everything wa great

Partner

6/10

Pleasant

14 Apr 2026

Amy

There is only 1 washer and 2 dryers for the entire place. I couldn’t wait so ended up going to a coin laundry. Breakfast didn’t have much variety either, it was scrambled eggs and sausage both days I stayed. Our room was pretty small too and a bit noisy due to the railroad nearby. The hotel takes forever refunding the $100 deposit. It’s been a week since I checked out and still waiting for my credit…. There needs to be a better system!

Family_with_children

10/10

Exceptional

06 Apr 2026

Andrew

Sme what these place was awesome. I recommend you choose this place .

Self

8/10

Excellent

03 Apr 2026

Linda

This place is noisy - and by that I mean it's by a train station AND in the flight path of SFO. Our TV was ancient and even tho my phone was plugged in, it didn't charge.
On the plus side, the staff were friendly and breakfast was pretty OK. The place could do with a facelift for sure, but if you just want to lay your head on a pillow, it sffices.

Partner

10/10

Exceptional

03 Apr 2026

Adrian

I needed to sleep in because the next door was talking so loud and didn’t get to sleep until 4 am so called the front desk and accommodated my late check out request

Friends_and_family Family

2/10

Poor

23 Mar 2026

Joyce

The staff was absolutely horrible except for one girl named Lisa. The rest do not belong in an industry that is there to be of service. They wouldn’t know the meaning of hospitality if it bit them.

Self

6/10

Pleasant

22 Mar 2026

Edgar

There were good things and not so good things about this property. The good... the staff were friendly and helpful. The breakfast was great, and I think it really adds value to the stay. The not so good... the property is aging and therefore there are areas that don't look so clean. The walls are paper thin, so one, you can hear EVERYTHING the neighbors are doing and two, you can smell what they are smoking.

Family_with_children

8/10

Excellent

21 Mar 2026

Venkatswamy

Overall good

Family_with_children

2/10

Poor

19 Mar 2026

Adrian

F

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Dmitriy

Nice

Self

8/10

Excellent

04 Mar 2026

Philip

The room was very clean and nice. The bed was firner than i like. The WIFI was a psin to get logged into

Self

8/10

Excellent

03 Mar 2026

JUI-PING

Airport shuttle by schedule

Family_with_children

6/10

Pleasant

01 Mar 2026

Susanne P

The place is a bit questionable but perhaps to be expected for the price in that location. First room reeked of weed and cigarettes smoke so we had to change rooms.

Family

8/10

Excellent

28 Feb 2026

Sushma

No

8/10

Excellent

26 Feb 2026

Edith

Clean, quiet (courtyard room). Desk person was able to get us our room earlier in the afternoon as we arrived earlier that check-in, and with no car we had nowhere to go.
Reading lights attached to the headlights didn’t work.
I was disappointed not to get my Choice Hotel Rewards accepted for my stay.
Next time I won’t use hotels.com for my Choice bookings. Will go direct to the hotel.

Friends_and_family Family

6/10

Pleasant

24 Feb 2026

Michelle

The highlights of our stay at the Comfort Inn and Suites San Francisco Airport North were definitely the staff and the sleep quality. The team was extremely nice, and the check-in process was incredibly smooth. We also found the beds to be very comfortable and appreciated that extra blankets and pillows were provided promptly upon our request.

Breakfast was basic but sufficient, featuring fresh 'do-it-yourself' waffles, scrambled eggs, and sausage, along with toast and two cereal options. While the grounds are well-maintained, be aware that the spa is currently not in operation. Additionally, parking is quite tight as most spaces are designated for compact cars.

Unfortunately, the rooms themselves are in need of some TLC. We noticed cracks in the doors and dingy flooring. More importantly, there were poorly functioning outlets and lights, which made the stay a bit inconvenient. With some basic repairs and updating, this would be a top-tier choice for the area.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Genevieve

The staff was helpful, the room clean, and the bed comfortable, but most of the electrical sockets do not work, the toilet would not always refill with water, the wifi patchy, and the place is right next to an extremely loud rail line, with horns blasting throughout the night.

Self

10/10

Exceptional

16 Feb 2026

Cariann

Clean room, comfy beds, friendly staff, great breakfast

Business_and_leisure Family

4/10

Poor

16 Feb 2026

William

Upon checking in Front Desk staff Maria was very Rude and unprofessional then she put me on second floor handicap room when I already prepaid for a king bed room then when I Questioned her why she kept charging my Card which I already paid for she Rudely said for Parking after that she gave me a parking pass for my Car which was already expired had we not known my car could had been Towed

Partner

10/10

Exceptional

15 Feb 2026

Mohammad essa

Clean room

4/10

Poor

07 Feb 2026

Scotty

Woke up to bugs crawling in the room.

Business

8/10

Excellent

07 Feb 2026

Heather

It was clean, the staff were friendly and helpful. It was good value for the price.
I do wish the hot water available in the dining area was hot later in the afternoon, though.

Business_and_leisure Friends

4/10

Poor

20 Jan 2026

Laura

Jacuzzi was advertised but when we got there the jacuzzi was drained and closed, also beds are rock hard and uncomfortable, tv only had 10 channels that actually worked, ice machine probably need to be cleaned because the ice tasted slimy and gross.

6/10

Pleasant

18 Jan 2026

Sharon

The room was very clean and staff was amazing! The area is fine, 6 min from Costco which has the cheapest gas bc gas in CA is SO expensive, 25/30 min from all the stuff we wanted to do in San Francisco which we knew but the price was good and there was parking!!! Which was so hard to find in the original hotel we had in the city. I’d say the loud sound of the train though woke me up a couple times, that’s pretty much my compliant. Breakfast was fine too.

Leisure Partner

6/10

Pleasant

16 Jan 2026

Louis

The breakfast was kind of terrible
Sysco premade garbage.

Business

8/10

Excellent

16 Jan 2026

Gwyn M

Hotel is rather old but very clean and comfortable. Staff was very friendly. Fitness area could use some work - treadmill didn’t work at all.

Leisure Self

2/10

Poor

02 Jan 2026

Dheeraj

Don’t go this place stinky and very dirty , made a big mistake

Leisure Family

6/10

Pleasant

31 Dec 2025

Miguel

In general, this property has seen much better days. But, you get what you pay for.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Julie

My room was very nice. Clean & quiet. The bed was great as was the gull breakfast. Thank you so much. I would stay here in the future.

2/10

Poor

28 Dec 2025

Mari

There were cockroaches in the room.

2/10

Poor

14 Dec 2025

Lesa

Standard of room poor, it smelled of urine and optional lock latch on door was broken, missing and did not feel secure to sleep.

Leisure Partner

8/10

Excellent

06 Dec 2025

Jose

Good

10/10

Exceptional

24 Nov 2025

Andrea

La ubicación es buena. Las personas son muy amables

Business

6/10

Pleasant

16 Nov 2025

Rodolfo

Water in the shower cane out brown.
The pipes were leaking and called to get them fixed they did fix them but they just left the mess therw kinda nasty

Leisure Family_with_children

8/10

Excellent

13 Nov 2025

Brian

All good

Leisure Self

6/10

Pleasant

08 Nov 2025

Timothy

Most of the outlets don’t work near the bed, the curtains don’t fully close, and the pillows are brutal. Gave it 3 stars for the affordable cost

10/10

Exceptional

07 Nov 2025

Atilua

Yes

10/10

Exceptional

06 Nov 2025

sergio

First thing, when checking in the staff was courteous and helpful. Second, the two rooms I booked were very nice, clean and comfortable..

10/10

Exceptional

31 Oct 2025

Atilua Vaiomounga

Yes excellent

Business_and_leisure

2/10

Poor

23 Oct 2025

MICHAEL L

We checked out as soon as we saw the room. Had to make last minute arrangements at another hotel. This one was unsatisfactory.

6/10

Pleasant

21 Oct 2025

PILAR

Had early flight. We didn’t avail breakfast.

Leisure Family

10/10

Exceptional

17 Oct 2025

Emarita

Exelent especially those filipina front desk really good customer services keep up the good work.

Leisure Family

10/10

Exceptional

13 Oct 2025

Robert

Very nice room and staff

10/10

Exceptional

12 Oct 2025

Steffini

The front desk service was amazing!

8/10

Excellent

09 Oct 2025

Gerard

The air worked great the room worn but comfortable

Friends_and_family Family

2/10

Poor

08 Oct 2025

Katyana

The facility is old. smells musky and dirty. All the staff are not kind or apologetic. It’s not a good property.

Leisure Partner

2/10

Poor

08 Oct 2025

Ana

Staff was great.

4/10

Poor

05 Oct 2025

Theresa

No working shower.

Business Friends

10/10

Exceptional

02 Oct 2025

Patricia

Gentleman that checked us in was very helpful and efficient. long day of travel, all you want to do is just get to your room.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Gilmar

.

Friends_and_family Friends

4/10

Poor

28 Sep 2025

alejandro

San Francisco Weekend Trip

Booked this place on a bit of a budget run for a weekend trip, i'm still afraid of driving in to SF with all the high crime rate so i like staying a bit out. Initially the photo's were vibrant and looked up to date, however the condition of the hotel is not as it appears in the photos. It looks kind of worn out and kind of ghetto. Luckily the staff is very nice and welcoming and we were only there nights(still kind of sketch).
I would say you get what you pay for, but the pictures are a bit deceiving, but it's SF no place is safe yet

Partner

10/10

Exceptional

28 Sep 2025

Karen D

Our room was very clean and comfortable. The staff was excellent! The Caltrain station was right across the street so it was very easy to go into the city when we wanted to.

Leisure Family

4/10

Poor

26 Sep 2025

hemanth

Not worth the money you spend here!

There were no shopping nearby at all. Rooms were not clean. We found spiders on the bed.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Christina

The property was decent. The neighborhood was quiet.The staff was friendly and helpful. Rooms were clean with plenty of parking available. Convenient to freeways.

Leisure Family

8/10

Excellent

24 Sep 2025

Daniel

Limited breakfast items available, pastries and juice

Leisure Partner

2/10

Poor

24 Sep 2025

Al

Terrible

I wouldn't go back even for free. I had to sleep with clothes on so l wouldn't touch the sheets. I put clothes on top of my pillow so l wouldn't touch my face with anything. I hope that explains everything.

Business

8/10

Excellent

20 Sep 2025

David

The First morning we went over for breakfast but there were so many people we decided to go out to IHOP.
The second morning we did do breakfast and I found it did have good variety and the food I ate was very good.

Business_and_leisure Family

2/10

Poor

19 Sep 2025

Angela

Poor hotel. Not recommended

After they changed our room because the door didn’t open after several tries, we moved to a new room with the same problem and they couldn’t do anything about it
Breakfast was very poor, tasteless and no so many choices, the toilet has a leek, the ceiling of the bathroom has shown priors repairs for previous water filtrations and look ugly, the microwave didn’t work, the people at the front desk were very nice though, the list of restaurants they suggest around the hotel wasn’t current, many of them either close or not longer offering the service describe in the list. The pillows had grooms, so they are overused

Business

10/10

Exceptional

19 Sep 2025

Suzanne

The airport shuttle was perfect . All staff were courteous and efficient. It was a quick overnight stay.

6/10

Pleasant

13 Sep 2025

Zafarbek

Bad

2/10