Travelers Inn

United States , San Francisco Area - CA
SOUTH SAN FRANCISCO , 100 Hickey Boulevard
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100 reviews shown

4/10

Poor

11 Mar 2026

Courtney

I do not recommend staying at this property. There were bugs in our room and toilet was leaking. Water all on the bathroom floor. Beds were uncomfortable. We checked out early and informed staff however was unable to get any sort of refund or accommodation. Highly don’t recommend this hotel.

8/10

Excellent

10 Mar 2026

Kenneth

Staff friendly, clean room comfortable

4/10

Poor

10 Mar 2026

david

Most likely would not stay again.

Family

8/10

Excellent

10 Mar 2026

Paulicarp

The bathroom was not good

2/10

Poor

09 Mar 2026

Amy

The air conditioning worked well. The staff was nice. The room was not clean. There were stains on the walls, and spots of what appeared to be blood in the bathroom. There was 1 tiny trash can in the room, that was never serviced while we stayed there for 3 nights. The first night, the sink backed up. I told the lady at the desk and she let the maintenance man know, when we returned the second night, it was still plugged and stayed that way until the last night after she had to tell him again and he actually fixed it after saying he did. The pool was ok but the hot tub was NOT hot, freezing cold, actually. There are a lot of people staying there for long term basis and some that seemed to be up to questionable activities. Parking is not ideal since it's not a great neighborhood. Overall, it was a place to sleep after our long days of venturing out, but I will not be staying here again.

Family_with_children

8/10

Excellent

09 Mar 2026

Maria G

The Air Conditioning was not working in our room. I requested to get it fix but still didn't work.

The area is a bit noisy, but overall, it was a good place for the price.

Friends

4/10

Poor

09 Mar 2026

Maribel

Friendly staff, dirty room and bad area, marihuana smell filled the room all night and loud people banging doors at 3 am

Family_with_children

2/10

Poor

09 Mar 2026

akia

room was decent, hot tub was cold

Partner

2/10

Poor

08 Mar 2026

Deborah

The staff was nice, but they did not know what was going on with certain things, like the wi-fi, it never worked and they kept saying it was being worked on but did not know when it would be on. (Never came on) there were roaches in the room, I got bitten by an unknown insect during the night and now after over 12 hours later it is still itching and burning. the curtains did not close properly, the upstairs floor transfered the noise from the upstairs customers down to the room below, made it very loud. The air conditioning worked fine. The mattress was so old that it sagged on both sides. The floor was dirty and needed to be mopped. When I walked up to check in, I was told that I had to make a $60 deposit after I had pre-paid for my stay. (She waived it after I objected). I will not be staying there again.

Partner

10/10

Exceptional

08 Mar 2026

Mikell

Yes, the room was really clean and the air conditioning work was really good

Partner

4/10

Poor

08 Mar 2026

Kim

No Amenities. Only ice machine was in 3rd floor.
Room was very dated and kept up well. Curtains were broken, the bathroom exhaust fan didn’t work, top drawer was missing and no safe in room. Fridge was missing and they brought one from another room. Lots of people smoking next to rooms as well.

Family

4/10

Poor

08 Mar 2026

Roni

It was not real clean & no hot water the first night. No hot water in the sink at all no water even comes out. Parking lot was filthy. However, staff was nice.

Friends

8/10

Excellent

08 Mar 2026

Clint

Air conditioning and room cleanliness was good. Hotel looked run down from outside and lobby.

Family

6/10

Pleasant

08 Mar 2026

Wendy

This hotel is in a sketchy area and it’s a bit run down. The AC was either meat locker cold or nothing.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Robert

Clean room comfortable bed.

Self

6/10

Pleasant

07 Mar 2026

MaTaya

N/a

2/10

Poor

06 Mar 2026

Jordan

Rooms reaked of cigarettes and mold in the bathroom

6/10

Pleasant

06 Mar 2026

Christopher

The TV did not work and the wifi only reached certain areas near the office. Vending machines are broken and apparently have been for months. Our bathroom light had a short within and would not stay on. We showered and used the toilet with the door open. The bed was comfortable and the location good. Three restaurants share the parking lot

Partner

10/10

Exceptional

05 Mar 2026

Christopher

Good staff

8/10

Excellent

03 Mar 2026

Lisy

We had problems with the shower faucet.

Friends_and_family Family

2/10

Poor

03 Mar 2026

Bianca

Not a good experience

2/10

Poor

02 Mar 2026

Joe

room was dirty and I saw roaches.

Friends

8/10

Excellent

02 Mar 2026

Natalie

Pool was nice room was a little dirty and the hot tub was ice cold but over all was a nice stay

2/10

Poor

02 Mar 2026

Robyn

The room was terribly dirty, there was graffiti on the walls. As a female traveller I felt extremely unsafe and ended up leaving rather then staying.

Friends

2/10

Poor

02 Mar 2026

Linda

Perfect place to stay if you’re up to no good. Tons of sketchy people around and the room smelled like cigarettes even though it was a non smoking room. The pool was ice cold including the “hot tub.” A used rag was left behind in my shower — gross! TV wasn’t working properly. Overall bad experience, I had to check out sooner than I expected. Wouldn’t recommend this place to my worst enemy.

Partner

6/10

Pleasant

02 Mar 2026

Dennis

Room was good, ac great. Dirty outside around the property trash everywhere scetchy part of town

Partner

2/10

Poor

01 Mar 2026

Tanya

Front desk, unpleasant. Rooms were horrible, dirty sheets, broken appliances, safer lock in door broken flies and one room roaches. Requested bed sheets and was told the did not have access until 7 a.m.

2/10

Poor

01 Mar 2026

Brandon

Water started pouring out of the ceiling an hour into my stay. They quickly moved me to a different room. The second room had a leaky toilet, ants on the floor, cigarette burns in the bedspread, faulty electrical outlets, a broken refrigerator, and paper thin wall so I could hear my neighbors dogs all night.

Self

2/10

Poor

01 Mar 2026

Musu

Room smelled like smoke and was dirty

4/10

Poor

28 Feb 2026

Josh

Smoke free room smelt like cigarettes. Ac didn’t work. A lot of people hanging around the parking lot

2/10

Poor

28 Feb 2026

Sharon

I did not even check in... upon my arrival last evening I was too scared to stay in that neighborhood..... Should be warned that it was in West Phoenix..... did not wish to be a victim.....

Self

10/10

Exceptional

27 Feb 2026

Cecilia

Clean and affordable. No complaints

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Cortney

The bathtub was dirty and the stopper was broken.
The hot water didn’t work in the sink, the faucet moved around and there was no stopper in the sink.
The curtains didn’t fully close so we had to use a safety pin to get it to close.
The staff was very friendly though and check in went smoothly, but I was charged an unexpected $60 deposit for the room even though it was prepaid

Partner

6/10

Pleasant

24 Feb 2026

Charlotte

They had bed bugs, the toilet in one room would shut off, ran the entire time, the shower in the other room driped all over the floor, when i asked for ectra towel the room service lady glared at me, then when i asked for new towels, i was told really how many, the hot tub was ice cold.

Friends_and_family Family

6/10

Pleasant

24 Feb 2026

Carol

Internet was terrible. The TV didn't have a clear channel,was wavy and fuzzy. They need to up date the bathroom cracked shower and black marks.

Self

2/10

Poor

23 Feb 2026

Howard

It was the pits. Poor WiFi. No drain stop in the sink. No cups in the bathroom. No breakfast (not even toast or cornflakes). And they doubled the price advertised on Expedia (about $80 per night) to $180 per night. At the front desk, they of course blamed Expedia. Needless to say I’m never going there again, and if Expedia can’t refund the extra charge, I’m not using Expedia again.

4/10

Poor

23 Feb 2026

Gilbert

Shower needed work, bed a little rough, safety concerns!

Self

10/10

Exceptional

23 Feb 2026

steven

Yes. Price is right room was cleaned and recently renovated good Mexican food nearby.

2/10

Poor

23 Feb 2026

Teresa

My recent stay at this hotel was a disappointment. The conditions of our room were completely unacceptable.

The rooms had a strong smell of cigarettes, the floors were dirty, and there were roaches present. The bathtub was unclean, and the toilet was not flushing properly. These issues made the room unsanitary and uncomfortable for my family.

Due to these conditions, we were unable to continue our stay and had to check out early on Saturday. This was a very upsetting experience for my family and me, especially as we expected a clean and safe

2/10

Poor

23 Feb 2026

nereida

Cleanliness was really bad :( I wasn’t able to stay there

6/10

Pleasant

21 Feb 2026

Sandra

The bathroom door didn't close the TV wasn't working the carpet was dirty but we got what we paid for. Wasn't expecting nothing fancy. The staff was great

Family

4/10

Poor

20 Feb 2026

Jesus Francisco

Shower didn’t work
Had to take water from the bathroom sink to take a bath

Family

6/10

Pleasant

20 Feb 2026

Susan

Holes in sheets. First room had beeping smoke detector and they needed us to switch rooms.
Water saucer on backwards—- hot water on right and cold water on left. Much road noise noted but the loud a/c unit drowned it out.

Leisure Partner

2/10

Poor

18 Feb 2026

Dante

Noisy, dirty, the place should be torn down

Self

8/10

Excellent

18 Feb 2026

Nicole

Housekeeping works really hard, the room always smells good when you get back to it. The neighborhood isn’t great, but the hotel is quiet and the staff are nice. They do charge you $60 at check in even if you prepay

10/10

Exceptional

18 Feb 2026

Jose

Good

2/10

Poor

17 Feb 2026

Catarina

The room was kinda gross. I didnt even stay the night because it was so gross. I was uncomfortable staying.

Self

6/10

Pleasant

16 Feb 2026

Rick

Beds are a little worn and my upstairs neighbors were very loud but clean and neat

6/10

Pleasant

16 Feb 2026

Logan

Roaches in the bathroom, there's a 60$ deposit that's not mentioned at the booki

6/10

Pleasant

15 Feb 2026

Linda

The hotel rooms are run down and need much updating. Bathroom fan was super loud and towels are very small and old. No hairdryer. TV very low resolution. Not in the best area. Only plus… the beds were very comfortable and price was good.

Ok if you just want a place to sleep.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Julio

Broken doors in two rooms and horrible customer service.

4/10

Poor

14 Feb 2026

Marilyn

I booked a room with two beds and when I got to the room at 11:15 there was one bed. They did change the room for two beds. The room smelled like paint there’s holes in the sheets. The lampshades looked like they’ve been there for 100 years. The room was clean but bare bones. It’s just old and funky. The traffic noise from the freeway was really loud. I will never go back and I do not recommend this place.

6/10

Pleasant

14 Feb 2026

Tyler

Staff was wonderful, 10 out of 10. The room on the other hand could definitely use some upgrades. Bed was comfortable, sheets had wax(?) stuck on it, probably should have thrown that one out. The tub shower needs to be replaced. Ceramic is cracked/falling off and stained. Tile floor appeared clean but our socks were black after walking in it. Surprisingly quiet for being right off the I 10and 51st ave. Also, huge plus that IHop is in the same parking lot. I have stayed in more questionable places but I probably won't stay here again.

Friends_and_family Family

4/10

Poor

13 Feb 2026

Brandi

The room left quite a bit to be desired. $90 a night for a hotel that others are living out of seems quite steep for the shape it is in.

Friends_and_family Family

2/10

Poor

09 Feb 2026

kevin

Stayed 3days with NO service on our room, when I ask for 2 fresh towels they told( me ) that I had to bring the dirty ones to the office then they would give me clean ones! They made me feel like I was going to take there $2.00 towels after I paid over $300 dollar to stay in there hotel didn’t even offer to bring them to me and trade at the room door way! Very disappointed in the way they run this hotel

Partner

2/10

Poor

07 Feb 2026

Bart

The lady at the front counter was friendly but the neighborhood was very rough with a lot of scary people just walking the parking lot.
It was so scary I couldn’t even get my family out of the car. We had to go find a different hotel. So far I have lost the money I paid for the reservation. I haven’t been able to talk to a real person at Expedia

Leisure Family

4/10

Poor

07 Feb 2026

Lindsy

Uncomfortable bed, only given 1 towel and the room was soooo noisy.

Leisure Family

2/10

Poor

03 Feb 2026

Joan

Room was not stocked with the items you could tell it should have had, cockroach on bathroom sink, 3rd floor up all night, the hotel was located on 51st Avenue and the TWILIGHT ZONE! LETME GUESS? NO REFUNDS 👎 🙄

Self

6/10

Pleasant

02 Feb 2026

SHARON

The room was spacious. Good sized mini fridge. Heater/AC quiet. Close to ihop, Taco Bell, Carls Jr. Room 144 was close to the office and we are 2 senior working women traveling. Cheap hotel compared to others in late January beginning of peak season in Phoenix. Parking is brightly lit at night.

Downside, bathroom fan was deafening loud. Towels are pretty ratty. Broken ice makers, no hair dryers, manager says they are all stolen. You have to take the 3rd floor to get ice. It’s a place for truckers, and extended stayers. A couple sat outside for days smoking. Homeless people are around near the 2 gas stations nearby. The lobby is locked after 6 and it’s kinda creepy to walk around the buildings to get to my room after dark, instead of passing through the lobby to reach my room.

Sometimes the staff at night were nice helping us with getting packages we shipped to receive. When I asked for a hairdryer at night, I never got one. Then found out later, there were none.

My first pet peeve was a Toyota Sienna mini van blocking the drive through to unload my suitcases. The owner purposely blocked this area. It’s hot and sunny in phoenix. I had to park my the curb with gravel rocks and dog poop droppings not cleaned up, to unload. That van never moved for 3 days. The manager had no authority to move it. I blame the owner of the establishment. Not very friendly to guests. Staff, 50/50.

Business Friends

2/10

Poor

01 Feb 2026

Robert

Place is truly the worst experience. No smoking rooms but everyone is outside smoking weed or cigarettes and it drifts right into the room. Way past a renovation. Had to use a sketchy door on the side to check in. Terrible experience.

Leisure Partner

4/10

Poor

27 Jan 2026

Richard

You asked , \" if i enjoyed the hot tub \" during my stay

No No. I didnt enjoy it becuz its been ICE COLD for the past months ( NO HEATER ) so the hotel should remove that perk, becuz it doesnt exist, and thats

Business

6/10

Pleasant

20 Jan 2026

Briana

The room condition was pretty clean. The night time staff to check in were extremely rude and gave attitude. The day time staff checking out was extremely sweet and helpful. The location does look better in the pictures but it was not a terrible place for the price.

6/10

Pleasant

19 Jan 2026

Erick Charles

The place is super low budget. But i felt safe in the room itself and i was able to get rest and had a good vacation. You get what you pay for.

Leisure Self

4/10

Poor

19 Jan 2026

Teresa

Parking didn't feel comfortable. Okay while in the room but not outside especially at night

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Jasmine

It was ok for the price. The beds were not too comfortable and the shower water pressure was horrible. There were also some shady people hanging around, and someone was banging on the door at 1am.

Business Partner

4/10

Poor

16 Jan 2026

Abel

The room smelled, pipes were noisy as n the bathroom, bed sheets were stained, bed was uncomfortable, I get it’s cheap but, we still paid, needs major improvements, location was ideal as it was close to the freeway

Partner

4/10

Poor

13 Jan 2026

Denis

Toilet kept failing, it's in a rough area of town and prostitution was very present.

Partner

10/10

Exceptional

09 Jan 2026

bobby

Good service and on top of it

6/10

Pleasant

05 Jan 2026

Cathy

The door to the room did not close all the way and there was sunlight coming in. We had to ask for a blow dryer. How to go to the night window at 6 o’clock. The hot tub was freezing.

Leisure Family

10/10

Exceptional

02 Jan 2026

Joshalyn

Parking easy, and the rooms were pretty clean for the most part. The appliances weren't so clean tho, the mini fridge was sticky and the microwave smelled so bad we couldn't even use it

Business

2/10

Poor

02 Jan 2026

Paul

The light fixtures were loose, the to

10/10

Exceptional

30 Dec 2025

Kevin

Great Staff and Great Services

Self

2/10

Poor

22 Dec 2025

Kenneth

The room was dirty said if you smoke in the room you get charged a fee and when you walk in the room instantly hit with smell of mold and smoke towels were dirty asked for new ones and they said they will bring it never saw them finally went and bought my own and the area seen 3 drug deals in the 5 days I was there area is very unsafe

Self

10/10

Exceptional

19 Dec 2025

Kevin

Great Staff and Services

Self

10/10

Exceptional

17 Dec 2025

Kevin

Great staff and services

Self

2/10

Poor

16 Dec 2025

Frank

One terrible night had to leave asap dirty, roaches, bed uncomfortable
Bad area. Was a nightmare !!

Business

10/10

Exceptional

16 Dec 2025

Kevin

Great staff and services

Self

10/10

Exceptional

16 Dec 2025

Robertson

Great

Business

10/10

Exceptional

16 Dec 2025

Kevin

Great staff and services

Self

8/10

Excellent

12 Dec 2025

Henry

Cold hot tub. Good truck parking

Business

2/10

Poor

12 Dec 2025

Jami

Bugs crawling up the bathroom door room not cleaned every day no ice in the ice machine because it was broken tv kept freezing up during the day even though it was direct tv I ended up going to a different location after a few days

10/10

Exceptional

12 Dec 2025

Kevin

Everything was great

Self

6/10

Pleasant

09 Dec 2025

Dorothea

If you are on a budget and pinching Pennie’s, this could work for you - however, it’s definitely a place to lay your head and then hit the road the next day.
PROS
There is a small refrigerator in the room
Rooms and linens were clean
Taco Bell was like 50 feet from the facility
CONS
HVAC unit was noisy every time it kicked on
Room poorly maintained (shoddy repair work)
Lobby was closed at 5:50pm (clerk said they close it when it gets dark)
Facility also does weekly rentals which invites people who loiter outside (I felt a little unsafe at times)

Leisure Family

10/10

Exceptional

08 Dec 2025

Gary

Staff an great great an nice an clean ... however the pool an hot tub are ice cold an unusable they are so cold

Business_and_leisure Pet

2/10

Poor

08 Dec 2025

Elizabeth

Our room was not clean, and the restroom flooded—literally. When I notified the room service staff, she mentioned that this particular room frequently experiences clogs. If that’s the case, it’s surprising that a toilet plunger wasn’t readily available. The overflow created a significant mess, and overall, the cleanliness of the room was unacceptable. I’m genuinely puzzled by the positive reviews this property has received.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Jennalle

The bathroom floor was still covered with cleaner and super slippery, I’m a pregnant woman, we had to use our clean towels to clean and cover the floor before I could use the restroom.

Partner

8/10

Excellent

07 Dec 2025

Edward

Clean room. Nice staff.

Friends_and_family Family

4/10

Poor

07 Dec 2025

Vickie

The rooms were well made, but didn’t smell good. One of the rooms I received had a bath room door that nearly hit my head due to not being on hinges. The desk staff kindly gave me another room.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Liliana

there were people living in their cars, parked right at the side of the stairs that I needed to go up in order to get to my room. I asked the lady to put me in a nearby room toward the office because I was nervous kind of scared to be in the back. And she of course, puts me in the back. There were a lot of homeless and trash in the parking lot and random people walking around at midnight smoking and doing God knows what else. It was super sketchy. I saw the security sitting in the locked office area (to protect themselves) talking with the lady when he should’ve been walking around outside making sure everything was OK. The office lady had her gray minivan, parked right at the drop off area in front of the office. All night. So that goes to show she doesn’t feel comfortable either.

6/10

Pleasant

06 Dec 2025

Antonio Zamora

A lot of people roaming around, shouting. Some homeless people pooped on the entrance, stairs.

2/10

Poor

04 Dec 2025

Craig

The hotel was a total rat hole. Homeless people & hookers wandering around all night long. The room was dirty & I didn't want to touch anything. I had to spray lysol everwhere. The carpets hadn't been cleaned in years. I was stuck there for 3 nights because I depended on the pics on the Expedia & paid for before I got there. It doesn' t look at all like the pics. It said it had a pool & spa tub but the pool was ice cold & the jacuzzi was even colder. It literally ruined tge rest of my trip. From now on I will do a drive before I pay for anything. The hotel should be ashamed of themselves for renting rooms. The whole property needs to be bulldozed to the ground. It was truly disgusting & should be taken off Expedia's site.

Business_and_leisure Partner

2/10

Poor

03 Dec 2025

Lisbeth

I booked Monday night for today Wednesday. I called and called the motels number and no answer as I wanted to make sure early check-in was available. I emailed and no answer. Showed up at 5am, no early check-in available, lost a whole hour driving around near motels till I found one available to check in at 5:45am. Expedia as well does not provide early check-in details nor has refunded me my lost money.

Business Self

2/10

Poor

03 Dec 2025

Shakshi

It had smokers and very bad condition of the room. We left it in 3 hours

Family

2/10

Poor

01 Dec 2025

Andrea

Yes

4/10

Poor

01 Dec 2025

Dustin

The bed was in poor shape, refrigerator was very loud. I got a rash on my neck. Some of the lights didn’t work. Outlet didn’t work.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Demetrious

The staff were courteous

Business_and_leisure Self

6/10

Pleasant

01 Dec 2025

David

No hot water @ sink.

Business Self

4/10

Poor

30 Nov 2025

Charlenne

the staff was friendly but the room smelt like cigarettes even though it was a non smoking room the tv didn't work at all wouldn't even turn on and the shower also didn't work at all

Partner

10/10

Exceptional

30 Nov 2025

lynn

The room was clean and comfortable. Staff at check in did a great job - quick/efficient.

Partner

10/10

Exceptional

30 Nov 2025

Andrea

Yes