Holiday Inn Express San Francisco-Airport North

United States , San Francisco Area - CA
SAN FRANCISCO, 373 South Airport Blvd
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Johnathan

Blessings and love shared.
Its home for US whenever we are in town.
Friendly faces from check in thru the night and into the check out.
Great experience

Friends_and_family Family

4/10

Poor

06 Mar 2026

Alen

I did not try the gym. They handed me a $ 40 charge upon checking out. In addition to what i had paid on Hotels.com.
Which i was totally clueless about !!. A bottle of water in the room for which they want to charge $ 3.90. I had some but i noticed the bottle was not sealed and fresh !!

10/10

Exceptional

03 Mar 2026

Carlos

Had a great stay here affordable and clean. Breakfast was really good!

Family

4/10

Poor

23 Feb 2026

Walker

Charger extra fees. Like hospitality and parking and stupid fees that wasn't covered by my payment through expedia

Partner

10/10

Exceptional

23 Feb 2026

johnathan

Layla i believe the night shift lady was a sweetheart:) thank u for the love and sharing the blessings. Good times everything was awesome. Hot tub always a plus and breakfast. The staff are always kind. Checkout was a breeze aswell 12 pm Sundays. Wish I could remember her name.
Thanks again. See you next time soon. Hug ❤️ 🫂
on a sunday :) lady was sweet i

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

JAGANNATH

It was good

10/10

Exceptional

22 Feb 2026

Toagamau

Clean toom and front desk very nice

Leisure Family

10/10

Exceptional

21 Feb 2026

Diane

Very quiet and convenient shuttle.

6/10

Pleasant

20 Feb 2026

Gregory

Room was nice.
There is a charge for resort fee, but it is not a resort. Staff very unhappy and not friendly.

10/10

Exceptional

20 Feb 2026

Minnie Alma

The room is spotless.I was so impressed with our room , very cozy, looks so elegant as if it's a 5-star hotel. The sheets , pillows and mattress were so comfortable. Fresh and very clean. The room looks luxurious. They are very generous with the toiletries and they chose a great brand. The bathroom was amazingly clean. Dollars well spent for us. Breakfast was also delightful. I loved how fresh the cinnamon rolls were. Bacon cooked well very crispy and less fat. The McDonald's beside the hotel was a real plus. The only issue for us is the parking fee, it's quite expensive. Another Issue is the view from our room was not a sight that we hoped to see, it's like a dumpster. Big dumpsters everywhere and also crates. Front desk were friendly. #100 deposit was returned quickly. Overall the hotel was perfect and it made our experience more memorable because that was a special day for us.

Partner

4/10

Poor

18 Feb 2026

Elaine

The big problem was that the reservation confirmation did NOT have the address of the hotel. There are two Holiday Inn Expresses near SFO. Because I didn't have the address, I got to wait an extra hour in the rain at SFO for the correct shuttle to arrive again. The driver wouldn't look at my confirmation - had he done so, he would have known that the word 'north' indicated which Holliday Inn I wanted. Other than that, the hotel was fine.

10/10

Exceptional

17 Feb 2026

Kevin

10/10

Exceptional

17 Feb 2026

Stephanie

Great room delicious breakfast wonderful customer service

10/10

Exceptional

16 Feb 2026

Neal

Great

10/10

Exceptional

16 Feb 2026

Lupe

Everything was great!

Leisure Partner

8/10

Excellent

15 Feb 2026

David

Staff was very friendly , rooms was clean
Little noisy from airplanes taking off. Loud cars going thru drive thru next door

Partner

10/10

Exceptional

15 Feb 2026

Ryan

Great room, quiet from any noise. The breakfast was good nice hot tube. To be honest the hotel was probably one of the better holiday inn’s iv stayed in. The staff was nice which was a major plus.

Business_and_leisure Partner

8/10

Excellent

14 Feb 2026

Dennis

Great location. Accessible to airport

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Vitalii

Clean room, nice stuff, good hot tub

Family

8/10

Excellent

10 Feb 2026

8/10

Excellent

08 Feb 2026

John

The front desk clerk did not understand on Feb. 7th., I sid it three times.

Business Friends

2/10

Poor

06 Feb 2026

Beryl

Hotel staff was ce.

6/10

Pleasant

04 Feb 2026

Alma

We needed a quite room, we were told we had a quiet room but we were placed on the 2nd floor and noise came through from the dining area, also all the breakfast food smells; there was also construction across the street, which we didnt know cuz we came in late. We did expect the noise from the plans flying out just not the additional ones. Overall it was ok. Room clean and tidy, breakfast ok, enjoyed that it was a hot breakfast. Staff were friendly.

Leisure Partner

4/10

Poor

03 Feb 2026

Aron

To much noise all day and night from a building next door

10/10

Exceptional

03 Feb 2026

maria

Staff were helpful and knowledgeable of the area. Housekeeping was friendly and left extra towels. Great Stay

10/10

Exceptional

28 Jan 2026

Tennison

Spotless

Friends_and_family Family

8/10

Excellent

28 Jan 2026

Enrique Misael

Was good

Leisure Family

4/10

Poor

28 Jan 2026

Ricardo

The hotel room is ok no bags for the garbage can dirty carpet in the room The Charme 160 dollars for 5 days of parking It is bad I do not recoment to stay a this hotel all the other hotel charge 15 dollars a day at he Holidy Inn 30 we told the people at the front desk

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

hector

Awesome stay

10/10

Exceptional

25 Jan 2026

Cassandra Dawn

Room was clean, whirlpool was hot enought, pillows the way I like the, soft and flat. At check in the man was very nice.

Leisure Partner

4/10

Poor

24 Jan 2026

CRISTINA MARIA

The room is fine but the night staff is rude and talks like she owns the place. M

Friends_and_family Family

2/10

Poor

22 Jan 2026

Joseph

The front desk lady was extremely rude

10/10

Exceptional

18 Jan 2026

Alverta Lynn

Very good stay.

Leisure Self

8/10

Excellent

15 Jan 2026

Suresh

We had good stay in San Francisco, everything was good except laundry machine, and the amount of time it took for Airport shuttle to arrive was too long. Also, the parking charge should be waived.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Rita

Nice n clean

10/10

Exceptional

11 Jan 2026

Sukhjinder

Nice and good service

10/10

Exceptional

10 Jan 2026

Jared

Clean, comfortable rooms. Friendly Staff

Leisure Family

10/10

Exceptional

10 Jan 2026

Mindy

Room was very clean, staff very pleasant and helpful

4/10

Poor

07 Jan 2026

Daniel

My biggest issue was the bait and switch on the price we paid. I booked through Expedia and after we checked out, the Holiday Inn Express added an additional $105 to our bill. We did not use the mini bar, room service or any other thing that would incur additional charges. I called the hotel and they said it was for parking on their property and additional hotel fees and taxes. If this is the case and they are legit fees, then Expedia needs to work them into their price that they give you on their site. There should be no additional fees unless you use the mini bar or damage the facility. It was not right to receive additional charges after booking through a travel site like Expedia and this has not ever happened to me before. I had other options that were definitely cheaper. I brought this to Expedia’s attention and asked for a refund.

Leisure Family

2/10

Poor

07 Jan 2026

Queen

Not the room I requested. Rude staff

8/10

Excellent

07 Jan 2026

marlene

Was here for New Years holiday. Checked in around 8:30pm. Prior to stay, I had requested room facing parking lot McDonald side and top floor. Got 3rd floor and got the side facing Goodwill processing lot. One night during stay alarm kept going off blaring you are trespassing throughout the night. And during day u can hear forklifts operating. Fixtures in bathroom like small short faucet and light were outdated and rusty. Only 2 hot trays out of 3 were available during most of this holiday stay

8/10

Excellent

06 Jan 2026

Christina

Very good

10/10

Exceptional

05 Jan 2026

Lirio Anne

Wonderful stay!

10/10

Exceptional

05 Jan 2026

Ray

nice stay

10/10

Exceptional

04 Jan 2026

Eddie

Clean room, great hot tub, friendly staff, and good breakfast!

Leisure Partner

2/10

Poor

03 Jan 2026

Michelle

Blankets and pillows smelled like cigarettes. The other quests in the next room was so loud, banging their door in and out of thier room. They were partying and yelling and smoking weed in the hallway. The management interrupted them and called police. They arrived at 2am. We could not sleep and scared for our safety. It took the management very long time before they get rid of the loud guests. Their should be security in that hotel. We will not stay in any Holiday Inn in the future. We were traumatized.

Leisure Family

10/10

Exceptional

01 Jan 2026

Christina

Nice hot tub. Nice lobby wity restaurnat and market

Partner

10/10

Exceptional

01 Jan 2026

Paulinda

Because the breakfast was set out just before my shuttle arrived, I was only able to get coffee. Otherwise the stay was excellent.

Self

10/10

Exceptional

31 Dec 2025

Leigh

Great hotel stay. Amazing full hot buffet breakfast with lots of selection. Big, spacious room with full cable TV channel options via DirecTV.

Self

6/10

Pleasant

31 Dec 2025

Gwendolyn

Everything was great until the last two morning we were there. Our room was FULL of ants. On the night stand and in the bathroom and even coming in through the door and vent in crawling bathroom. I had to get my own ant traps just to sleep. We throw 90% of our garbage away outside of the room because we don’t like leaving it for housekeeping so it was just very unsettling. I know I should have talked to the manager about it but there wasn’t any time I could this was a PACKED trip and I was only at the hotel to sleep.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Soeung

Room ok but pay $30 for parking

Leisure Friends

2/10

Poor

29 Dec 2025

rocio

Ants in room

8/10

Excellent

28 Dec 2025

Frank

Staff was extremely helpful, nice and welcoming. Breakfast was good . Indoor hot tub was nice . Only negative was my key stopped working both days of my stay . But the front desk reprogrammed them very quickly and with a smile . I’d definitely come here again when In the area

Partner

2/10

Poor

27 Dec 2025

Robin

Front desk charged me extra at this hotel, I should be compensated.

Leisure Partner

2/10

Poor

26 Dec 2025

Hongyan

Charged more than the booking price. :-(

Business Partner

6/10

Pleasant

19 Dec 2025

Bernardita Layog

the people at the front desk were helpful especially the manager by giving us discount on our 2 days stay because of the hot water issue. She's apologetic on the issue that happened. But the lady doing the breakfast is not helpful. She need customer service training.

Leisure Family

6/10

Pleasant

18 Dec 2025

Norvin

Oof. Its like stepping back in time. Really spotty internet and bathrooms from the 80s. Was OK in a pinch.

Business

6/10

Pleasant

16 Dec 2025

Lila

My card was charged before I checked in. When I called to ask why I was told to make sure I had the money and was still coming. I felt offended because if I didn’t have the money or was not going to arrive I would not have made the reservation.
I had to call the front desk for a remote to the tv, I was told all the places it could have been after checking multiple times and letting them know it was not there and after 20 minutes had to walk down to the front desk to ask for one, and was made to feel like I was interrupting them.
I was charged more than I was quoted on the hotels app.
I was down there for a same day surgery and when I asked about gov. Discounts since I work for a government clinic I was denied that option. I just feel that the desk girl could have been a bit more considerate.

Business

4/10

Poor

15 Dec 2025

Daija

There was no hot water to shower and the phone to front desk did not work

8/10

Excellent

12 Dec 2025

Alejandro

Not very friendly at the front desk

2/10

Poor

10 Dec 2025

Rosa

If you’re expecting a warm and welcoming stay, look elsewhere. The staff here is shockingly unfriendly, and simply asking for basic items that were missing from our room felt like an inconvenience to them. The front desk particularly the Filipina staff member on duty was even yelling at another guest over the phone right in front of us. Completely unprofessional.

And whatever you do, do NOT use the sofa bed, especially if you have children. My child was injured by a broken wire sticking out of it enough to make her bleed. When I reported this, not a single manager was available. I was told to “just email” them. No concern, no apology, no sense of urgency about a child being hurt due to their negligence of fixing the broken wire.

This stay was beyond disappointing. I absolutely do not recommend this hotel to anyone who values safety, professionalism, or basic human decency.

Leisure Family_with_children

6/10

Pleasant

09 Dec 2025

Badreenarayan

Hot tub was dirty

10/10

Exceptional

08 Dec 2025

marlene

Enjoyed the breakfast potatoes and cinnamon rolls. Room felt clean. I checked the room air filter and this is first hotel where I actually found it had been cleaned or replaced. I also saw the maids carrying a stack of clean air filters to replace the dirty ones out. Its nice to know the hotel cares about the air quality in the guest rooms.
I had an ev car and one night 2 of the electric parking spaces were taken by non electric cars.

2/10

Poor

06 Dec 2025

Abhishek

Worst hotel ever stayed, the bed sheets had hairs all over and even in the bathroom. There is no way to connect with the property, calls are unanswered. They even charged more for parking. They charged $70 for 2 day parking which was informed to be $19.99 per day.

Business_and_leisure Family_with_children

8/10

Excellent

05 Dec 2025

Carol

Everything was great, but the coffee maker in the room didn’t work. We could get plenty of coffee and tea in the lobby, however, starting at 6am. The rooms aren’t very soundproof in terms of hearing highway noise. Once we were able to fall asleep. The noise didn’t wake us up.

Leisure Partner

2/10

Poor

03 Dec 2025

Hongyan

Crediit card got charged twice for one purchase.

The experience was Worse than Terrible.

Business Family

8/10

Excellent

01 Dec 2025

Lorraine

Room and facilities were clean, but we noticed some ants in our bathroom coming thru some small cracks in the wall. Room 202

10/10

Exceptional

01 Dec 2025

Brenda

They were courteous and gave excellent customer service love their complimentary breakfast with drinks and pastries, sausages, eggs, country potatoes, coffee, tea, juices, yogurt. My only complaint is that the shuttle guy driver was really mean to me by not letting me on I had to take the Doubletree Hilton hotel shuttle and a Lyft from there which took myself much longer to arrive and check in hours later.

Business_and_leisure Self

10/10

Exceptional

01 Dec 2025

Marian

Really lovely staff. I made a mistake with my booking and they were so abliging and helped me fix up the issue.

Room was great, very spacious, clean and their breakfast was great. Highly recommended!

Leisure Self

10/10

Exceptional

30 Nov 2025

Chloe Nicole Badajos

Overall stay is excellent ✨

6/10

Pleasant

28 Nov 2025

Verified traveler

had small black ants near the window

Leisure Family

10/10

Exceptional

27 Nov 2025

Ana

It was very comfortable

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Ilaria

Best part about this hotel was the incredibly friendly and professional staff

Leisure

10/10

Exceptional

23 Nov 2025

chris

stay here every time for international holiday, never disappointed with anything

Leisure Self

8/10

Excellent

19 Nov 2025

Joy

Overall the service was good . Airport shuttle service was great. It's just that parking is expensive. Some hotels do not charge parking esp, when you are staying for more than 3 days. Guest should be given parking permit but not getting charged.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Leslie

Hot tub was VERY VERY dirty.

10/10

Exceptional

17 Nov 2025

breezy

Clean

10/10

Exceptional

16 Nov 2025

John

Great room good beds and quality bedding

Partner

10/10

Exceptional

12 Nov 2025

Bella

Clean room, roomy space, lots of furnitures to use, friendly staff and food is adequate.

10/10

Exceptional

12 Nov 2025

Juan

Great staff, very convenient location

Leisure Self

4/10

Poor

10 Nov 2025

Alexis

Hello, We had to switch rooms 3 times. My mother was informed to try to fix the toilet by herself. She called because the toilet easnt flushing, was told maintenence is not here yet which is fine but then was told to open the back of the toilet and fix it. Never have I experienced the front desk telling the customer to try to fix the toilet. Called back was told she is checking out someone then will come up herself. We waited for about an hour and no one came and had to call again. I was disappointed with the stay.

Leisure Family

10/10

Exceptional

10 Nov 2025

James

All is good...

Leisure Family

8/10

Excellent

09 Nov 2025

Jennifer E

Room was great and staff!!

10/10

Exceptional

09 Nov 2025

Claude

Shuttle was great. Staff was professional and friendly. Clean hotel and good food.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Brad

Clean room, pleasant staff. Only negative was the small TV.

10/10

Exceptional

04 Nov 2025

Darren

Clean room, good breakfast and handy shuttle.

Leisure Partner

6/10

Pleasant

03 Nov 2025

LubaItzel

It smelled clean from the minute I walked in however the lady at the front counter was a little short. The room was a good size and everything was clean, so I thought, until I wenr to wipe up the table from the left over lunch we had the rag came up black. There were no extra pillows and it was pretty noisy outside most of the night. Loved the toiletries. For the price and minor inconveniences I say a 3 is good. Breakfast was great the OJ not so much

Partner

10/10

Exceptional

03 Nov 2025

Leanne

Shuttle wasnt running when I arrived because it was after 10 pm

Business

10/10

Exceptional

03 Nov 2025

Lixy

Clean room, silent place, good breakfast! I slept so good. Everything for $114, room, breakfast and shuttle for the airport! Definitely, it was a great deal!

10/10

Exceptional

02 Nov 2025

Maria

I was impressed. I didn't expect it to be as pleasant as I experienced it, although I only stayed overnight. The check in was smooth, the desk 'clerk' was very pleasant and friendly. Hotel was very neat and well kept. The hallways were also kept well. I enjoyed the breakfast as I was one of the first. The hot table food was inviting, warm and tasty. Coffee was good too. Check out a breeze. Didn't care much for the amount charged to park my car though. Area was convenient for airport travelers. A plus having McDonald's next door and See's Candy across the street. I will stay there again.

Leisure Self

8/10

Excellent

02 Nov 2025

Gerardo

Room was great. Parking is expensive. Took forever to check in. 5 people in line. There were 2 employees behind the check in counter. But only one was helping customers.

Business

10/10

Exceptional

02 Nov 2025

Patrick

Room was clean. They let me check-in early at 2PM which I appreciated.

Leisure Partner

8/10

Excellent

01 Nov 2025

Colin

Nice rooms, and friendly staff…