Name: Holiday Inn Express San Francisco-Airport North
Address: 373 South Airport Blvd, San Francisco, 94080, US

10/10

Exceptional

27 Jul 2026

Vince

Very clean property and pleasant stay! Staff is very polite. We love the free breakfast in the morning that has several hot and cold items. It's only minutes away from the city and a short distance to the airport with shuttle service.

8/10

Excellent

25 Jul 2026

Marie

Staff, breakfast and clean room

Business

4/10

Poor

23 Jul 2026

Donald

I had trouble opening the door to my room. I had to keep trying both keys over & over before the door opened. I had the keys reset twice. This did not help. When I came down to the exercise room my key would not work at all. The person behind the desk could not open it either. Also they charged me $27 for parking which was not mentioned when I made the reservation.

4/10

Poor

23 Jul 2026

Ana

I didn't appreciate an extra charge for parking 25dlls a day. When I booked the hotel there was no mention of this. Breakfast was poor and only from 6 to 9 am. Who eats that early. There was no coffee or water during the day. If you want you can by a water bottle for 4 bucks! Definitely never stay there again.

10/10

Exceptional

22 Jul 2026

Leslie

Room was nice and clean

8/10

Excellent

22 Jul 2026

melissa

Close to the airport. The only issue I had was 2 weeks before my trip I was told a shuttle would pick us up from the airport but we were not told shuttle starts at 5pm. Breakfast was good. Easy access to public transportation next time we know.

10/10

Exceptional

08 Jul 2026

Jeff

Clean, nice and helpful staff.

Family_with_children

10/10

Exceptional

05 Jul 2026

jason

Great stay for families, easy check in and the hotel was clean.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

James

Everyone nice

Partner

8/10

Excellent

29 Jun 2026

LEANNE K

Staff was friendly and helpful. We heard the planes flying overhead, so not the best sleep. And the shuttle was running late, so we waiting at the airport for a very long time.

Family

10/10

Exceptional

23 Jun 2026

Celena

I loved this stay, the staff where awesome but do bring a jacket the area gets pretty chilly but the property has heater and AC.

Partner

10/10

Exceptional

19 Jun 2026

Kimberley

They were really nice, clean, and had an amazing breakfast spread. It was relaxing in the hot tub.

Partner

10/10

Exceptional

15 Jun 2026

Cesar

Good

8/10

Excellent

12 Jun 2026

Kelly Ann

Clean room great shuttle serivce

8/10

Excellent

11 Jun 2026

Debra

Staff was professional and kind. Housekeeping was excellent. Breakfast was provided but not the best quality food options. Close to airport and shuttle ride provided.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Eugene

Staff was very nice, the property was clean and close enough to SFO to spend the night during a layover.

Family

4/10

Poor

30 May 2026

Zahid

Infrequent airport shuttles at every 45 minutes. It should be every 15 minutes.

10/10

Exceptional

29 May 2026

David

Very clean property inside and out, friendly and knowledgeable staff. Convenient. Located close to food, highways.

Self

10/10

Exceptional

25 May 2026

Karabi

Marvellous and wonderful 🙂🙂❤️

Family

6/10

Pleasant

24 May 2026

Sarah

It was mediocre at best. If you need to sleep and go it's fine but it not a hotel you will hang out at. It was clean so that was good. There was no coffee or anything available outside of breakfast hours which only starts at 6h30 so if you have an early flight you can forget eating.

Family

10/10

Exceptional

22 May 2026

John

great value .Property well kept.

Self

8/10

Excellent

20 May 2026

Sergio

Clean room
Very nice
View from the window
Of good will wasn't

Partner

8/10

Excellent

19 May 2026

IFEOMA

Stay OK

Self

6/10

Pleasant

19 May 2026

Cherrie

You shouldn't have to pay for parking when your staying there

8/10

Excellent

18 May 2026

Catherine

Property was not clean and at night did not feel the safest.

Partner

2/10

Poor

16 May 2026

Hongyan

Double-billed!!!

Partner

2/10

Poor

15 May 2026

Mairice

The hotel was fine a step above Best Western which is across the street, but they did not have any USB connections, which Best Western does. The main issue I had was the cleaning staff. I left my room for a couple of hours around 7:30AM and returning around 10AM. The cleaning person had cleaned the room per her job. I walked out to go to my car and the cleaner who was in the opposite room motioned for me to stop. I don't think she spoke English I believe; she called someone on the phone and that person asked me when I was leaving the hotel, this was around 10:30AM. Now like every hotel you check out at 12:00PM so I told them I would check out at 12PM. The cleaner seems to be upset that I came back after she cleaned the room. After I came back from my car which took about 5 minutes. my key didn't work around 10:15AM. I'm sure this had something to do with the cleaner. I'm not sure I would come back to this hotel the cleaning staff is a little too aggressive for me to handle. Management should retrain their staff to be more courteous to the people who are paying their salary.

Self

4/10

Poor

11 May 2026

China

The complimentary breakfast was very good, the hot tub was enjoyable, and once I understood the airport shuttle process, the shuttle itself was helpful. Unfortunately, the rest of the experience was extremely disappointing. After significant travel delays, I arrived very late at night and called the hotel with questions about the shuttle. The employee on the phone became noticeably irritated and raised their voice while I was simply trying to understand the pickup process. Check-in was disorganized and took a long time because the staff could not locate my Expedia reservation. I ultimately had to pay for another room and resolve the issue with Expedia separately. The biggest issue was the complete lack of privacy and coordination during the stay. Multiple guests were accidentally given keys to my room and walked in while I was inside. Even after reporting it to the front desk, it continued happening. Housekeeping also repeatedly entered or attempted to enter the room early in the morning despite our very late arrival. To make matters worse, our room keys later stopped working, and the front desk repeatedly called close to midnight demanding a card on file even though one had already been provided at check-in. The hotel has decent amenities, but the poor communication, lack of organization, and repeated room access issues made this an exhausting and uncomfortable stay.

Pet

8/10

Excellent

09 May 2026

Denise

Everything was good

10/10

Exceptional

06 May 2026

jonas

In every HI there has been coffee avail at all times. When we. Checked in around 8:00 there was none

Partner

6/10

Pleasant

05 May 2026

Satoshi

It was clean enough and relaxation

Self

10/10

Exceptional

29 Apr 2026

Mario

Good

Partner

10/10

Exceptional

23 Apr 2026

Cristian

I like it. Very clean

Self

2/10

Poor

22 Apr 2026

Hongyan

Double-billed!!!

Business Self

4/10

Poor

17 Apr 2026

James

The most mind boggling, worst part about this hotel is that their dark drapes for the windows don’t close, so it lets a bunch of light in, and can’t sleep. What’s the point of a hotel where you can’t sleep? Just because this alone I would never stay here again nor recommend anyone to stay here. Plus it doesn’t feel private since there’s a window right at the bed. Plus if your room is on the south city of the hotel, you get to have the lights and noise from the 24 hour McDonalds right next door. Also the walls are extremely thin in this hotel, we could hear a baby crying all night.

Room was overall clean. Had a few hairs in the bed and some of the towels but whatever. Just looked like they didn’t come out during the wash. Hot tub was ok, surprisingly clean compared to reviews or what you might expect, but it was not really big enough to comfortably fit 2 people. They don’t provide bubble bath liquid so bring your own. But I think it’s one of the only affordable hotels with a hot tub in the area for the price.

Not a lot of parking at this hotel compared to other hotels in the area, and the spots are small and close to each other so easy to dings doors. Almost didn’t have anywhere to park. One person had to park in the drop off area overnight. There are other hotels with cheaper or free parking that provide much better and much more parking. Not a lot of handicap spots at this hotel and they’re not close to the entrance.

Partner

6/10

Pleasant

11 Apr 2026

Dana

Pros: The beds were very comfortable. The showers were great as was the hot tub. We really appreciated the shuttle. So convenient. Lela and Maria were fantastic!!! They made our stay. Good breakfast fugitives and super convenient location.

Cons: our room key didn’t work EVERY time we left the room. Every time we came back to our room, we had to go back down to the front desk to get new room card keys issued. After the second time, I really would’ve appreciated the offer of a different room as it was clear that the door mechanism wasn’t working properly. Maintenance had to come up twice and by the end of our stay, it ended up being where we could only leave the room one at a time so that we would be able to leave someone in the room to open up the door. I didn’t like that at all and unfortunately, that would be the reason I didn’t come back.

Family

8/10

Excellent

11 Apr 2026

Alejandro

Clean room

8/10

Excellent

02 Apr 2026

kirk

The tv in the room was thick and as big as a computer monitor. Time to update those. Otherwise good property. Airplane noise was a hit too loud. Would stay a bit further away next time

10/10

Exceptional

31 Mar 2026

ROLF

Nice comfortable room, with a good free breakfast.

Partner

4/10

Poor

29 Mar 2026

Brenda

Hotel is very outdated. We were given a room on the 3rd floor, when we walked in the room it smelled very bad. It was clean but the smell was really bad I turned on the AC thinking maybe it’s been hot in the room and no air circulating so let’s turn the AC on and go for a walk come back and see if the smell is gone. We walked to McDonald’s next door came back and the smell was still there. We called the front desk and told the lady our room problem she was very kind and gave us another room that was much better. The only thing in that room was that we couldn’t turn off or up the AC. We didn’t want to be that person since we got a room change already so we just dealt with it. We had a very early flight so we didn’t stay for breakfast. The lady who helped us with the room change was very kind and understanding.

Family

10/10

Exceptional

20 Mar 2026

Kimberly

Excellent customer service!

Self

8/10

Excellent

20 Mar 2026

Rejish

Good

Self

6/10

Pleasant

17 Mar 2026

Patricia

The rooms are pretty dated. Bathroom Light fixture was all rusty. Kind of dark in the rooms. Our door locked but barely. The latch just made it into the lock slot. The breakfast in the morning is ok. You can at least have a little something to eat. They charge you per night for parking there.

Partner

10/10

Exceptional

08 Mar 2026

Johnathan

Blessings and love shared.
Its home for US whenever we are in town.
Friendly faces from check in thru the night and into the check out.
Great experience

Friends_and_family Family

4/10

Poor

06 Mar 2026

Alen

I did not try the gym. They handed me a $ 40 charge upon checking out. In addition to what i had paid on Hotels.com.
Which i was totally clueless about !!. A bottle of water in the room for which they want to charge $ 3.90. I had some but i noticed the bottle was not sealed and fresh !!

10/10

Exceptional

03 Mar 2026

Carlos

Had a great stay here affordable and clean. Breakfast was really good!

Family

4/10

Poor

23 Feb 2026

Walker

Charger extra fees. Like hospitality and parking and stupid fees that wasn't covered by my payment through expedia

Partner

10/10

Exceptional

23 Feb 2026

johnathan

Layla i believe the night shift lady was a sweetheart:) thank u for the love and sharing the blessings. Good times everything was awesome. Hot tub always a plus and breakfast. The staff are always kind. Checkout was a breeze aswell 12 pm Sundays. Wish I could remember her name.
Thanks again. See you next time soon. Hug ❤️ 🫂
on a sunday :) lady was sweet i

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

JAGANNATH

It was good

10/10

Exceptional

22 Feb 2026

Toagamau

Clean toom and front desk very nice

Leisure Family

10/10

Exceptional

21 Feb 2026

Diane

Very quiet and convenient shuttle.

6/10

Pleasant

20 Feb 2026

Gregory

Room was nice.
There is a charge for resort fee, but it is not a resort. Staff very unhappy and not friendly.

10/10

Exceptional

20 Feb 2026

Minnie Alma

The room is spotless.I was so impressed with our room , very cozy, looks so elegant as if it's a 5-star hotel. The sheets , pillows and mattress were so comfortable. Fresh and very clean. The room looks luxurious. They are very generous with the toiletries and they chose a great brand. The bathroom was amazingly clean. Dollars well spent for us. Breakfast was also delightful. I loved how fresh the cinnamon rolls were. Bacon cooked well very crispy and less fat. The McDonald's beside the hotel was a real plus. The only issue for us is the parking fee, it's quite expensive. Another Issue is the view from our room was not a sight that we hoped to see, it's like a dumpster. Big dumpsters everywhere and also crates. Front desk were friendly. #100 deposit was returned quickly. Overall the hotel was perfect and it made our experience more memorable because that was a special day for us.

Partner

4/10

Poor

18 Feb 2026

Elaine

The big problem was that the reservation confirmation did NOT have the address of the hotel. There are two Holiday Inn Expresses near SFO. Because I didn't have the address, I got to wait an extra hour in the rain at SFO for the correct shuttle to arrive again. The driver wouldn't look at my confirmation - had he done so, he would have known that the word 'north' indicated which Holliday Inn I wanted. Other than that, the hotel was fine.

10/10

Exceptional

17 Feb 2026

Kevin

.

10/10

Exceptional

17 Feb 2026

Stephanie

Great room delicious breakfast wonderful customer service

10/10

Exceptional

16 Feb 2026

Neal

Great

10/10

Exceptional

16 Feb 2026

Lupe

Everything was great!

Leisure Partner

8/10

Excellent

15 Feb 2026

David

Staff was very friendly , rooms was clean
Little noisy from airplanes taking off. Loud cars going thru drive thru next door

Partner

10/10

Exceptional

15 Feb 2026

Ryan

Great room, quiet from any noise. The breakfast was good nice hot tube. To be honest the hotel was probably one of the better holiday inn’s iv stayed in. The staff was nice which was a major plus.

Business_and_leisure Partner

8/10

Excellent

14 Feb 2026

Dennis

Great location. Accessible to airport

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Vitalii

Clean room, nice stuff, good hot tub

Family

8/10

Excellent

10 Feb 2026

JJ

Na

8/10

Excellent

08 Feb 2026

John

The front desk clerk did not understand on Feb. 7th., I sid it three times.

Business Friends

2/10

Poor

06 Feb 2026

Beryl

Hotel staff was ce.

6/10

Pleasant

04 Feb 2026

Alma

We needed a quite room, we were told we had a quiet room but we were placed on the 2nd floor and noise came through from the dining area, also all the breakfast food smells; there was also construction across the street, which we didnt know cuz we came in late. We did expect the noise from the plans flying out just not the additional ones. Overall it was ok. Room clean and tidy, breakfast ok, enjoyed that it was a hot breakfast. Staff were friendly.

Leisure Partner

4/10

Poor

03 Feb 2026

Aron

To much noise all day and night from a building next door

10/10

Exceptional

03 Feb 2026

maria

Staff were helpful and knowledgeable of the area. Housekeeping was friendly and left extra towels. Great Stay

10/10

Exceptional

28 Jan 2026

Tennison

Spotless

Friends_and_family Family

8/10

Excellent

28 Jan 2026

Enrique Misael

Was good

Leisure Family

4/10

Poor

28 Jan 2026

Ricardo

The hotel room is ok no bags for the garbage can dirty carpet in the room The Charme 160 dollars for 5 days of parking It is bad I do not recoment to stay a this hotel all the other hotel charge 15 dollars a day at he Holidy Inn 30 we told the people at the front desk

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

hector

Awesome stay

10/10

Exceptional

25 Jan 2026

Cassandra Dawn

Room was clean, whirlpool was hot enought, pillows the way I like the, soft and flat. At check in the man was very nice.

Leisure Partner

4/10

Poor

24 Jan 2026

CRISTINA MARIA

The room is fine but the night staff is rude and talks like she owns the place. M

Friends_and_family Family

2/10

Poor

22 Jan 2026

Joseph

The front desk lady was extremely rude

10/10

Exceptional

18 Jan 2026

Alverta Lynn

Very good stay.

Leisure Self

8/10

Excellent

15 Jan 2026

Suresh

We had good stay in San Francisco, everything was good except laundry machine, and the amount of time it took for Airport shuttle to arrive was too long. Also, the parking charge should be waived.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Rita

Nice n clean

10/10

Exceptional

11 Jan 2026

Sukhjinder

Nice and good service

10/10

Exceptional

10 Jan 2026

Jared

Clean, comfortable rooms. Friendly Staff

Leisure Family

10/10

Exceptional

10 Jan 2026

Mindy

Room was very clean, staff very pleasant and helpful

4/10

Poor

07 Jan 2026

Daniel

My biggest issue was the bait and switch on the price we paid. I booked through Expedia and after we checked out, the Holiday Inn Express added an additional $105 to our bill. We did not use the mini bar, room service or any other thing that would incur additional charges. I called the hotel and they said it was for parking on their property and additional hotel fees and taxes. If this is the case and they are legit fees, then Expedia needs to work them into their price that they give you on their site. There should be no additional fees unless you use the mini bar or damage the facility. It was not right to receive additional charges after booking through a travel site like Expedia and this has not ever happened to me before. I had other options that were definitely cheaper. I brought this to Expedia’s attention and asked for a refund.

Leisure Family

2/10

Poor

07 Jan 2026

Queen

Not the room I requested. Rude staff

8/10

Excellent

07 Jan 2026

marlene

Was here for New Years holiday. Checked in around 8:30pm. Prior to stay, I had requested room facing parking lot McDonald side and top floor. Got 3rd floor and got the side facing Goodwill processing lot. One night during stay alarm kept going off blaring you are trespassing throughout the night. And during day u can hear forklifts operating. Fixtures in bathroom like small short faucet and light were outdated and rusty. Only 2 hot trays out of 3 were available during most of this holiday stay

8/10

Excellent

06 Jan 2026

Christina

Very good

10/10

Exceptional

05 Jan 2026

Lirio Anne

Wonderful stay!

10/10

Exceptional

05 Jan 2026

Ray

nice stay

10/10

Exceptional

04 Jan 2026

Eddie

Clean room, great hot tub, friendly staff, and good breakfast!

Leisure Partner

2/10

Poor

03 Jan 2026

Michelle

Blankets and pillows smelled like cigarettes. The other quests in the next room was so loud, banging their door in and out of thier room. They were partying and yelling and smoking weed in the hallway. The management interrupted them and called police. They arrived at 2am. We could not sleep and scared for our safety. It took the management very long time before they get rid of the loud guests. Their should be security in that hotel. We will not stay in any Holiday Inn in the future. We were traumatized.

Leisure Family

10/10

Exceptional

01 Jan 2026

Christina

Nice hot tub. Nice lobby wity restaurnat and market

Partner

10/10

Exceptional

01 Jan 2026

Paulinda

Because the breakfast was set out just before my shuttle arrived, I was only able to get coffee. Otherwise the stay was excellent.

Self

10/10

Exceptional

31 Dec 2025

Leigh

Great hotel stay. Amazing full hot buffet breakfast with lots of selection. Big, spacious room with full cable TV channel options via DirecTV.

Self

6/10

Pleasant

31 Dec 2025

Gwendolyn

Everything was great until the last two morning we were there. Our room was FULL of ants. On the night stand and in the bathroom and even coming in through the door and vent in crawling bathroom. I had to get my own ant traps just to sleep. We throw 90% of our garbage away outside of the room because we don’t like leaving it for housekeeping so it was just very unsettling. I know I should have talked to the manager about it but there wasn’t any time I could this was a PACKED trip and I was only at the hotel to sleep.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Soeung

Room ok but pay $30 for parking

Leisure Friends

2/10

Poor

29 Dec 2025

rocio

Ants in room

8/10

Excellent

28 Dec 2025

Frank

Staff was extremely helpful, nice and welcoming. Breakfast was good . Indoor hot tub was nice . Only negative was my key stopped working both days of my stay . But the front desk reprogrammed them very quickly and with a smile . I’d definitely come here again when In the area

Partner

2/10

Poor

27 Dec 2025

Robin

Front desk charged me extra at this hotel, I should be compensated.

Leisure Partner

2/10

Poor

26 Dec 2025

Hongyan

Charged more than the booking price. :-(

Business Partner

6/10

Pleasant

19 Dec 2025

Bernardita Layog

the people at the front desk were helpful especially the manager by giving us discount on our 2 days stay because of the hot water issue. She's apologetic on the issue that happened. But the lady doing the breakfast is not helpful. She need customer service training.

Leisure Family

6/10

Pleasant

18 Dec 2025

Norvin

Oof. Its like stepping back in time. Really spotty internet and bathrooms from the 80s. Was OK in a pinch.

Business