Hotel Aluxor SFO

United States , San Francisco Area - CA
SAN BRUNO, 500 El Camino Real
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100 reviews shown

10/10

Exceptional

21 Jun 2026

Stan

perfect place for us with the four am shuttle to sfo

Family

8/10

Excellent

21 Jun 2026

jeff

Stairway carpet needs replacing.

Partner

8/10

Excellent

20 Jun 2026

Samuel

The rooms were very clean and looked newly renovated. The staff was very accommodating to our needs during our stay. The beds were comfortable although the pillows were a bit thin and small. All in all a great stay for the location and price would definitely consider staying here again in future travels.

Family

6/10

Pleasant

20 Jun 2026

Heidi L

I was charged for the room the day before I arrived. I haven’t had this happen before so I called and they said that’s their policy. Other hotels have been charging at check in whether you have passed the cancellation cut off or not. Then, upon arrival to the room, it was hot. Competitive and comparative hotels (some less cost) have the room cooled already and I’m now just used to it. Then after needing to use the bathroom in the room after traveling all day, the bathroom door had massive black public hairs (multiple) from maybe a dirty rag or sponge. Such a turn off but it was the end of my trip and only had 3 hours to sleep before flying out the next day and bit the bullet. The bathroom vent was open and the front door latch was broken. I would not stay here again.

Self

6/10

Pleasant

20 Jun 2026

MARITA

Our room seems to have been updated somewhat. But going to the room is a bit scary - the hallway really nasty!

Family

8/10

Excellent

19 Jun 2026

Nancy

Clean, comfortable, no frills but hotel was within minutes of SFO and airport shuttle was on time

Partner

6/10

Pleasant

18 Jun 2026

Susan

Needs major update. Also very difficult to find entrance to hotel. Not much good signage. Fitness center is very limited and not open until 8am. Room was fine. Bathroom trim needs repair. Front desk had trouble finding the first aid kit.

Partner

6/10

Pleasant

17 Jun 2026

Maria

Just ok, modest.

Family

10/10

Exceptional

17 Jun 2026

stefano

Very quite and clean

Self

2/10

Poor

17 Jun 2026

Aileen

Dirty bathroom, dirty lobby. Rugs filthy and worn out. Bathroom with stains and brown unidentified spatter on doors. Vent fan wasn't working. Window wouldn't latch or close. Right outside our window were junky cots. Staff were not in professional attire, front desk was filthy with their rolling chair seat foam exposed. Staff speaking in different language among themselves when you inquire. Elevator filthy, buttons broken not lighting up. Misrepresented online photos. Rust on bath tub fixture, grout coming off of tub, hairs on tub. Stains on tile. What a rip off, they charge over $300. Their shuttle was late in picking us up even. Would never return.

Family_with_children

2/10

Poor

17 Jun 2026

Clayton

First impressions: when the shuttle arrived in front of the hotel it looked like a pay by hour kind of place.

The staff were very hard to understand so check was slow. The checkout is very early. 11 AM no late checkout available the last shuttle leaves at 11:10 AM. No shuttles again till after 3pm.

The rooms were surprisingly nicer than expected, a like date by nice. But they are very noisy, I heard lots of road noise all night long. They do not have curtains just wooden shutters so it does not really block out the light.

I biggest complaint was being woke up by a call from the late management around midnight to tell me they had “check in issues” with their system and could not check in any more guest and then hung up on me. This happened four times!!

I was very confused by this since I was already checked into my room and asleep.

After the fourth phone call (and being hung up on at the end of each call) I got dressed and went down to the front desk. The front desk manager just smiled at me and said oh you’re good. That was it.

I brought this up to the front desk when I checked out in the morning and they just smiled and said oh my bad.

Very poor customer service. I even asked for partial refund because of my inability to get any kind of rest during my stay.

Self

8/10

Excellent

17 Jun 2026

Chantell

Love that they have underground parking, open sitting areas. The minus is the ice machine and vending machine was broken. The water at the front desk was cash only.

Family

6/10

Pleasant

17 Jun 2026

Stacy

Friends

10/10

Exceptional

16 Jun 2026

Maria Isabel

Clean room

6/10

Pleasant

16 Jun 2026

Chris

Rooms were good size. Property was close to SFO, but not a good part of town. Room was right on the street with sounds from window, and the lack of elephants in the room above us.

Partner

10/10

Exceptional

16 Jun 2026

Michael Huon

I had the suite. Huge spacious abode for the price. Fist time in California so I shouldn't compared but damn!!! I gotta recommend.

Self

8/10

Excellent

16 Jun 2026

Mike

Thanks good over night stay

10/10

Exceptional

15 Jun 2026

Kenneth

Convenient place to stay for the price and close walking distance to a variety of eclectic restaurants. Modern clean rooms as well. I would stay here again.

Self

8/10

Excellent

13 Jun 2026

laura

Clean room, a little noisy from the street. Close to the airport with a free shuttle. Room was comfortable and just fine nothing fancy. I have stayed there before and would be happy to stay there again.

Family_with_children

10/10

Exceptional

12 Jun 2026

PATRICIA

Liked the free airport shuttle service. Room was well furnished, updated and clean.
Would stay here again and recommend to others.

Self

8/10

Excellent

11 Jun 2026

Christine

Comfy bed and quiet

Self

10/10

Exceptional

11 Jun 2026

Mina

Nice and clean budget type hotel. Good
location to find food. Shuttle was on time and included!

Self

6/10

Pleasant

10 Jun 2026

Jesus

I like Aluxor, booked and stayed at this hotel during my Bay Area trips in the last 3 years

Kevin, the front desk clerk was trippin', claimed that he had NO information about me when i checked in
last Monday; 06.08.26; demanded to show my reservation with confirmation.

Hotel Aluxor CONFIRMED my reservation on 06.06..2026, and he claimed he couldn't find it???

Also, hid the room chart that shows what's available and location of each room,
and claimed that it is missing, depriving me to see which rooms are available based on type of reservation; then proceeded to give # 263, the farthest room on the 2nd floor, an adjoining room.

I have NEVER experienced this kind of customer service at Aluxor before!
This guy is cocky, a smart aleck and lies.

Self

4/10

Poor

10 Jun 2026

Cassandra

The bed sheets looked like they were changed but there was something like sand in the bed. I didn't complain I slept onto of the blanket rapped in my blanket. Also the shower curtain had mildew on it. I won't stay at this property again.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Mosese

Room was cleaned, staff were helpful and friendly, parking was convenient and love how its is quiet at night

Family_with_children

8/10

Excellent

07 Jun 2026

James

After checking in, my wife and I both simultaneously agreed that we needed to check out the room before we unloaded, because based on the reception area, we wouldn't be staying.

The lobby was dirty, poorly maintained, and staffed by one uninterested individual.

However, the room itself was clean and freshly updated. Good beds, new linens, clean and well maintained bathroom. It worked well for a 7 hour stay before an early flight out. And the price was good.

But the initial impression? Woof.

Family_with_children

4/10

Poor

07 Jun 2026

Trina

The shuttle is a joke!

Partner

4/10

Poor

07 Jun 2026

Jan

Things were falling apart in the room. It was clean but things were broken .

Family

10/10

Exceptional

05 Jun 2026

Sergio

Clean room and bed, close to airport, shuttle service is great!

4/10

Poor

03 Jun 2026

Mildred

The flooring in room 161 water coming out so you need to wears shoes. I reported it to the front desk but they didn’t do anything.

Partner

8/10

Excellent

03 Jun 2026

Robert

Room was clean. Staff were friendly, but tv was confusing and amenities just ok. No breakfast.

Family

10/10

Exceptional

03 Jun 2026

Sabrina

Very very clean, would stay again

Family_with_children

6/10

Pleasant

03 Jun 2026

Kelly

Close to the airport but the shuttle we wanted was already booked so we took a Lyft. One of the window shutters was broken as well as a handle on the closet.
Loud location.
Comfy beds!!!

Family_with_children

8/10

Excellent

02 Jun 2026

Michael

Decent hotel, located not far from the airport. Clean, comfortable room, with basic amenities. Located close to a row of dining options.

Partner

10/10

Exceptional

01 Jun 2026

Brenda

Good buy, close to the airport, with large and nice rooms.

10/10

Exceptional

01 Jun 2026

Doris

Nice need breakfast as an option.

10/10

Exceptional

01 Jun 2026

Jarvis

Excellent stay at Hotel Aluxor. Will definitely stay here again if in the area.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Emiko

If Wendy's wasn't close by it, we didn't know where to get food.

Friends_and_family Family

8/10

Excellent

30 May 2026

JANET

Great visit. Affordable. May need to be a little more brighter in the rooms but overall it wasn’t bad. Would come back.

6/10

Pleasant

29 May 2026

Victoria

It was fine. No extras, not even glasses in the room. Not bad but nothing special. Conveniently close to airport

Family

10/10

Exceptional

29 May 2026

Gaurav

Clean room and hospitable staff

Friends

10/10

Exceptional

29 May 2026

Cynthia

👍

10/10

Exceptional

28 May 2026

Mario

La relación precio servicio es excelente para escala de vuelos en aeropuerto San Francisco

Family

10/10

Exceptional

27 May 2026

Jarvis

Really great experience here. Competent, friendly staff and very clean rooms. Daily maid service. Safe parking. Have already booked a return stay.

Friends_and_family Family

8/10

Excellent

27 May 2026

Ketan

Great stay

Friends

6/10

Pleasant

27 May 2026

Jialin

Cons: The shampoo and the body wash is terrible, do not provide any flipflops in the room. No drinkable water provided in the room. Need to bring your own toiletry kit

Pros: Free shuttle to the hotel and to the airport is very useful. The bed is very soft and I absolutely love it. Good value.

Self

8/10

Excellent

27 May 2026

David

Airport shuttle only runs once an hour. If you miss it, you’ll have to wait another hour for the next one. Or pay ~$30 for a ride share or taxi. It’s only a mile and a half away from the airport. So just be aware.

Partner

8/10

Excellent

27 May 2026

Crystal

Perfect place to catch a shuttle to the airport. I would not stay here for an extended stay but was perfect for what we needed (transportation to the airport for an early morning flight)

Partner

8/10

Excellent

27 May 2026

Linda

Clean room, staff is friendly. Airport shuttle included!

Partner

6/10

Pleasant

27 May 2026

Kristin

If you need a simple place to stay near the airport, this fits the bill. The parking lot is brightly lit and free for guests. Staff was very friendly and helpful. Beds were comfortable. Noticeable discrepancies that could be tended to (ie: tiling, base boards, lighting, phone line). The toilet in my first room was leaking when flushing. I asked for a new room. They were able to accommodate me within 90 minutes due to the timing of checkout which I was grateful for. A no frills place to stay that meets all of your basic needs when traveling.

Self

8/10

Excellent

26 May 2026

Jenny

Clean room, shower was no good, splash water all over.

Partner

8/10

Excellent

25 May 2026

Shawna

The room was clean and spacious. My stay was in room 107 which overlooks the car wash next door and is directly next to the laundry room. I used the laundry room which required an app to pay but it also let me keep an eye on the cycle time left from the comfort of my room which was nicer than constantly walking back and forth to check it. I also didn’t notice a lot of noise from it either since my room was directly next to it. I only saw a few other guests walking to and from their rooms or seated in the atrium outside the rooms but it was very quiet while I was there. There was plenty of closet space and seating options in the room. Room came with coffee maker, microwave, and mini fridge. There’s plenty of small restaurants nearby to eat from too.
Good water pressure in the shower and plenty of hot water. Friendly staff and clean common areas. I didn’t use their parking or any shuttle but was able to be dropped off easily at the front door with ride share option. I believe the Bart if about 15 minute walk if you chose that option. Overall, I’d recommend getting a room if you’re looking for a place closer to SFO

Self

8/10

Excellent

25 May 2026

Rodora

Clean hallway and room

Family_with_children

10/10

Exceptional

25 May 2026

Susana

I really appreciate the free parking! Great location to get around town. Large rooms.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Leanne

Nice boutique hotel close to SF airport

Self

2/10

Poor

24 May 2026

Drew

The room itself was remodeled but the floorboards and bathroom had mold. Very disgusting

Partner

4/10

Poor

24 May 2026

Ellen

No one answered the phone at 7:30/8 am
After 3 attempts.
The room had no water.
Desk Clerk in am said “ Out of Coffee Beans”
Not worth half of what I paid $135!

Self

6/10

Pleasant

24 May 2026

Maria

Easy to and from access to the airport. The condition of the hotel was fine for an overnight layover.

Self

6/10

Pleasant

23 May 2026

Cheri

Mixed review. Single female traveler- the surrounding area is mmm not ideal. Not someplace you’d go out for food alone at night. The lobby was small and left a sketchy impression. The reception person was bare minimal as far as communication. Stayed in the back office. If you need reliable shuttle service from airport- book elsewhere. Shuttle only come once an hour and the driver passed me by resulting in a further 1 hour wait. I will say the different shuttle driver the next day TO the airport was timely, helpful and cheerful. All that said, the room was large, comfortable and had all the amenities needed. Comfortable bed, too.

6/10

Pleasant

23 May 2026

Jeremy

Room was clean, but property was not in the best of condition. Parking was adequate, and at least at no extra cost. I did leave a denim jacket behind, and when I called back to see if it had been turned in no one had reported anything at lost and found. This of course was my error and is not the fault of the property, but in past stays at different places I have had hotel staff be a bit more helpful and maybe even honest with respect to at least turning in items to lost and found to be recovered. Nonetheless, they were helpful in allowing a very late check in as my flight was delayed coming into town, but did not allow a late check out also due to the same circumstances. Most likely will not return to this place.

Family_with_children

10/10

Exceptional

22 May 2026

Robin

Perfectly suited to my needs for the stay. Staff was very nice.

Self

8/10

Excellent

22 May 2026

Linh

Ok 2-star hotel but our room was not super clean. There was still cleaning towel and clothes left in the room. Good location if you wanna sta near the airport.

Partner

10/10

Exceptional

22 May 2026

Larry

great place to stay! would absolutely recommend it!!!

Family

10/10

Exceptional

22 May 2026

Gabriella

Amazing! The room was so good and clean. And the shuttle is super helpful

Self

10/10

Exceptional

22 May 2026

Franny

Clean, quiet, convenient. Shuttle runs hourly.

Partner

8/10

Excellent

21 May 2026

Sulanchanh

The room was a little stuffy and roomy for 2 queen beds and a sofa bed. The only time we saw a staff is check in. The parking is on the premises, and sometimes there are a lot of cars in the parking garage, so you may not find a spot if you come back late. It felt safe and quiet. There's a walkable distance to plenty of food and shops behind the hotel. The casino is not far from the bar area. Overall, it was a safe and roomy hotel to stay.

Friends_and_family Family

8/10

Excellent

21 May 2026

Phil

The beds were really comfortable. The free shuttle to and from the airport were very helpful.

Family

2/10

Poor

20 May 2026

Jenniffer

There was no dial on the sink to turn the water on and when I asked for one, they said they didn’t have one available. The bath didn’t stay plugged so my toddler was not able to bathe. Also, I paid for a room with a couch and there was no couch in the room. The fridge was also leaking water the whole time I was there and the staff did nothing to fix it.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Erica

Room was clean and very comfortable for our one night stay

Partner

8/10

Excellent

19 May 2026

Karie

While this is not a fancy hotel in anyway, the room was beautiful and very comfortable.

Self

8/10

Excellent

17 May 2026

Heather

We booked this hotel because it was close to the airport. Unfortunately that meant it was also pretty far from downtown San Francisco. The room itself was good and even had 2 wireless phone charging stations. The housekeeping staff didn’t fully replace coffee and towels after our first night so we were short some stuff on day 2. One day I went to the lobby for coffee at 5:15 am and even though coffee was supposed to start at 4am, the machine was locked and the staff member was asleep on the couch. I didn’t bother waking him. So overall so so experience.

Partner

6/10

Pleasant

16 May 2026

Farhan

Easy check in. Theres free hotel shuttle service from airport just 1 level up, outside departure. Left side of the road. Though the bus comes every hour but it does take awhile to wait. Buses for Westin, Hyatt, Doubletree buses come more often. Do wrap up warm clothes as it gets cold waiting outside. Hotel is simple. Needs to be updated abit but its ok for a night stay. Big room with microwave. Free coffee at lobby in the morning that was nice. Bed is comfy and massive. Toilet is clean.

Partner

10/10

Exceptional

15 May 2026

Patricia

From the street the hotel looks nice but nothing exceptional. However the room are laid facing one of two

10/10

Exceptional

14 May 2026

Nancy

It is close to the airport and restaurants are within walking distance. Our room was very spacious and clean with everything we needed. The man at the front desk was friendly and helpful. The shuttle driver that picked us up at the airport was extra helpful and brought our luggage all the way into the hotel. Now, the driver that picked us up at the hotel was extremely rude. My husband has a mobility scooter that folds up and fits in the back. The driver did not want to deal with it and kept yelling at us that we needed to order a disability van. The man at the front desk ordered it for us. I was showing the driver how the scooter could fit and he grabbed it while my hand was on it and violently tossed the scooter so it rolled over and in the process I hurt my
hand. This is a very expensive scooter! He was also rude to the other passengers in the shuttle. He drove like a maniac and we were so frazzled when we arrived at the airport. The United employees at the airport were exemplary. I would definitely stay at the hotel again if I could be assured we wouldn’t have that driver!

Partner

10/10

Exceptional

14 May 2026

John

Good location
Close to SFO

10/10

Exceptional

13 May 2026

Kelly

Great clean room with a coffee machine in the lobby! Close to restaurants and easy access to SFO and San Francisco

Self

10/10

Exceptional

11 May 2026

Tawnja

Very clean and well maintained and air conditioned.

Friends

4/10

Poor

11 May 2026

kenneth

Our room had mold around the tub and more mold at the bottom of the bathroom door

Partner

4/10

Poor

10 May 2026

Evelyn

AC worked well, room quiet, free parking a plus, bed and pillows were comfortable.

Bathroom had mold on ceiling, behind sink in grout and around tub.

Room had a spot on the floor needing repair. It was a tripping hazard.

Door inside bathroom gouged and needs repair.

Room was dusty.

Partner

8/10

Excellent

09 May 2026

Blanche

Very good option for a one night’s stay before an early flight at SFO. Very clean and comfortable.
Ask for a room upstairs away from the noise of the street though.

10/10

Exceptional

08 May 2026

Justin

It was fantastic!

4/10

Poor

08 May 2026

Jenniffer

There was black mold all around the tub and the air conditioning unit had rusty water leaking from it down the wall.

Friends_and_family Family

8/10

Excellent

06 May 2026

Chad

Room was good. Nice place very comfortable and easy to get too. Needs to clean bathroom vent in ceiling, it was disgustingly full of dust

Partner

6/10

Pleasant

06 May 2026

Maria

Check in was easy - staff was fine. The room was weird and needed updating along with the rest of the place. it was pretty clean but not super clean. There was a random sink in the room? Don’t know why it was there. The bed pillows were oddly small
But by far into each the worst thing about the place was the thin walls. We were woken up several times during the night by other guests that were just talking to each other or watching TV at a regular volume. We weren’t surprised by the plane noise but that was loud too. When the people next door entered their room it literally sounded like they were in our room
We stayed there because we had a very early flight out of SFO. We didn’t get much sleep though so won’t do that again

8/10

Excellent

05 May 2026

Michael

Simple and clean. Plenty of basic meal options close by. Did the job after longghaul flight.

Partner

4/10

Poor

04 May 2026

Angelyka Amber

Honestly the rooms weren’t as clean as i’d hoped. I always check the bed sheets when I first get there. There was hair on the sheets and stains. Honestly felt kinda dirty sleeping there. Also the shuttle only operates morning till 11:30AM and then back again at 3PM until night (?) It’s not a 24/7 shuttle like they claim on their website so ask ahead or you won’t get a free shuttle ride.

Self

8/10

Excellent

04 May 2026

william

Location, Location, Location actually is a thing, and not a cliche. I booked this hotel as an easier way to depart SFO in the early hours due to lack of transit options. It was a moderate walk from CalTrain station. Food options available very close. Wendy's across the street, and a five minute walk to other local eateries and coffee places in downtown San Bruno. The airport shuttle is NOT 24 hours, so be sure to double check the schedule before booking.

Self

8/10

Excellent

04 May 2026

Janet

All good very convenient shuttle bus going to the airport was perfect no hassle at all

Friends_and_family Family

10/10

Exceptional

02 May 2026

Sheila

Clean room. Airport shuttle

Family

10/10

Exceptional

02 May 2026

Amanda

Very nice stay. Easy check in and friendly staff. Cool hotel design, never seen anything quite like it. I would stay again.

Partner

10/10

Exceptional

02 May 2026

Carol

Convenient and clean

Family

10/10

Exceptional

02 May 2026

Michael

This was our second time at this hotel. We had nothing bad to say about it either time. Staff were helpful and courteous, room was clean, quiet and comfortable. Air conditioning was fine. We used the airport shuttle both times here, and it was great. We would definitely use this hotel in future. Keep up the good work Hotel Aluxor!

Partner

8/10

Excellent

01 May 2026

Brett

I just want full length pillows and id be set

8/10

Excellent

30 Apr 2026

Nelly

Everything was really good I like the place and is really calm the area.

Partner

10/10

Exceptional

30 Apr 2026

Jose

I wanted a stay close to the airport for an early morning flight. Not only was it super close to the airport, they also provided a shuttle service! An unexpected surprise. The room was modern and clean and very quiet. The location was also close to many food and bar options, which is a plus for me. With complimentary coffee and tea in the room and main lobby, I would definitely stay here again.

Self

10/10

Exceptional

29 Apr 2026

Shimeng

Good.But price is not reasonable

6/10

Pleasant

28 Apr 2026

Emelita

There was clothes in the closet

Partner