Name: Park Pointe Hotel
Address: 245 S Airport Blvd, South San Francisco, 94080, US

2/10

Poor

06 Aug 2026

William

I was just looking for a place to sleep near the airport before an early flight. Property is VERY run down. Room in 2nd floor, nor elevator. Arrived at night, very poorest lit walk ways. Room smelled and was dirty, stains in carpet and arm chair. TV did not work at all. Then when I left at 5 am for my early flight. While walking down the stairs carrying my luggage, I tripped in a broken step and fell down the stairs. I went to the front desk to report, but no one was there.

Would not recommend.

6/10

Pleasant

04 Aug 2026

Jennifer

Pretty run down, but close to fwy and places we needed to be.

4/10

Poor

02 Aug 2026

Erdinc

Dirty

4/10

Poor

02 Aug 2026

Christena

Upgrade

2/10

Poor

02 Aug 2026

JOSE

Grimy old hotel in need of a tear down. In the takeoff path of the airport.

2/10

Poor

31 Jul 2026

Emelita

That hotel I’m not feel safe to stay there it’s terrible

2/10

Poor

30 Jul 2026

Ahmad

Carpet is extremely dirty and sticky, watch out, front desk tried to copy my credit card. The property is scary, vacant and abandoned. Very dark and no one single car in the parking lot!!!

2/10

Poor

29 Jul 2026

Shahab

It has no fridge.

4/10

Poor

29 Jul 2026

Reynante Alfonso Deleon

Dirty room

4/10

Poor

29 Jul 2026

Timothy

.......

6/10

Pleasant

27 Jul 2026

alyssa

for price it’s good, needs to kept up on property & room

6/10

Pleasant

27 Jul 2026

Sashi

Room smell like dog, bathroom was dirty and had cockroach too

10/10

Exceptional

27 Jul 2026

Raman

The property does not look as nice in person but overall is clean, stuff is out dated. Overall for a night we think the price was fair

Partner

10/10

Exceptional

26 Jul 2026

Andrew

If you need a place to stay near the airport this is a good place

10/10

Exceptional

26 Jul 2026

Tamara

The room was quite spacious and had everything we needed for the night. The location was perfect for an early morning flight out.

4/10

Poor

26 Jul 2026

yi

No hot water,too cold to get a shower

8/10

Excellent

26 Jul 2026

Larry

Well , all I was looking for was a place to sleep after a show in Mountian View,, it was quiet, room was clean. All in all , if you want a good place to sleep for a good price I would say it's a good place. That's what I wanted, so it was perfect.

2/10

Poor

25 Jul 2026

carl

Beds need to be clean stains and liquids everywhere

8/10

Excellent

25 Jul 2026

Emily

Hotel was great, however, water was spotty between cold and hot and only 3/4 showers maintained hot temperature.

4/10

Poor

24 Jul 2026

Shela

Carpet has stain, the vent in the bathroom is dusty ,bedding is okay

2/10

Poor

23 Jul 2026

Varkey Kurian

No water facilities, no working amenities, not clean at all, foul smell, very unpleasant and uncomfortable, didn’t even except this from the pictures. Definitely can do better

4/10

Poor

22 Jul 2026

Kurla

The rooms were clean enough, but I didn’t have any hot water and the sinks were somewhat clogged so that water settled in them and the air conditioning unit was noisy. My parking pass said that I didn’t have to be out until July 23. I came back on the 22nd and they told me that my time with the room was up. I called earlier in the morning and told them I would be arriving later in the day on the 22nd, but that I did want to stay another night and that should I come and deal with it right now and he said no I could do that later and I said well, it would be sometime in the afternoon and he said that was fine. I got back on the 22nd to the evening of the 22nd and my room had been given to someone else plus half the stuff that I had left in the room. I don’t understand it when my parking pass said that I did not have to be out until the morning of the 23rd so definitely a mixup in conversations overall for the price being extremely low. It was tolerable but right under the airport takeoff strip so lots of noise.

2/10

Poor

19 Jul 2026

David

Good price but the hotel is in poor condition

Self

10/10

Exceptional

19 Jul 2026

Mykhailo

I would definitely recommend it to anyone looking for good value for money. ⭐️

8/10

Excellent

18 Jul 2026

Alio

The room was nice and decent but the smell of smoke was lingering and it was strong. I love the property but it needs a lot of landscaping and some love. It was giving abandoned vibes. And the BUFFET right next to the lobby was a huge A+ for me. Also, there’s a Popeyes and Dunkin’ Donuts across the street, that was so convenient too!

6/10

Pleasant

18 Jul 2026

Johanna

Ok

Partner

4/10

Poor

14 Jul 2026

Akin

The room was smelling weed, the brown carpets were not looking hygienic. no elevator to the second floor, I injured my back while lifting my 2 heavy luggage to upstairs. I switched to another hotel after two nights.

Self

2/10

Poor

12 Jul 2026

Tara

If I could give this hotel negative stars, I would. It doesn’t even deserve one.

This was, without a doubt, the dirtiest hotel I’ve ever stayed in. The photos online are incredibly misleading and do not reflect the actual condition of the rooms. I have photos to back up everything I’m saying.

The room was covered in cobwebs, dust, and grime, and it looked like it hadn’t been properly cleaned in ages. The bathroom was disgusting. I had to lay a towel down in the bathtub just to shower because I didn’t want to stand on the surface. One of the bathroom lights didn’t work, and the hair dryer was covered in dust with hair stuck to it.

The shower never got hot. It wasn’t even lukewarm—just barely warm enough to use.

The carpet looked so dirty that I made all of my kids keep their shoes on the entire time because I didn’t want their bare feet touching it.

Walking to our room was just as disturbing. I passed rooms with what appeared to be mold or mildew around the windows, and one window was covered in tiny flies.

Being a budget hotel is not an excuse for this level of filth. Cleanliness is the bare minimum guests should expect. Save yourself the disappointment and book somewhere else. This was one of the worst hotel experiences my family has ever had, and we will never return.

Family_with_children

2/10

Poor

12 Jul 2026

Andres

I have to acknowledge that the hotel is very affordable and serves its most basic purpose, which is providing a place to sleep. However, compared to a Motel 6, Motel 6 feels luxurious.
At times, there is no hot water, and it is extremely difficult to get assistance from customer service, the front desk, or maintenance. The bathtub and walls have visible mineral stains, and the shower curtain rod is heavily rusted.
With proper maintenance, reliable hot water, and responsive customer service, this hotel could provide a much better experience and significantly improve its overall quality.

6/10

Pleasant

12 Jul 2026

Rebecca

This place has very helpful staff very friendly. There’s clearly several people that have lived there for a long time in the rooms. You can tell that it was at one point a very well appointed very high-end place to stay. Now it does not even have Muzak. It is eerily, deserted, and silent. Shops are shuttered. The revolving guy boarded up. Long unused, broken ice machine machines stand gathering dust. There are signs directing you to guest laundry that does not exist. The grounds are not completely abandoned, but certainly not maintaining frequently as is needed. There is a very sweet and friendly stray dog that has apparently become a well-known feature of the property that I enjoyed quite a bit. Everything is just being left to entropy, but the staff are good people that are being helpful and kind. So it wasn’t too bad. I can see that the cleaning staff did their best, but things are just rundown. The carpets are old, etc..

Partner

10/10

Exceptional

11 Jul 2026

Derrall

Yes

Self

6/10

Pleasant

11 Jul 2026

Johanna

Bathroom door lock wasn't working. It's broken. Seen a spider corner of aircon. Flies at the sink and bathroom heated water mostly isn't available. Carpet looks muddy.

Family_with_children

10/10

Exceptional

11 Jul 2026

Vidal

Nice

8/10

Excellent

09 Jul 2026

Robert

Okay, fellow travelers. I'm pretty adventurous, if you consider yourself adventurous as well keep that spirit for arrival at Park Pointe. I kinda don't want to ruin the surprise, yet the other part of me is screaming tell them! I'll share that the property likely looked like the brochure pics but that was in an alternate universe.The property is .I almost wanted to turn around and leave. I try everything once well almost everything. In this case, I was not regretting doing so. The place has a quiet charm to it. There weren't any incidents while I was there. Due some windows with bullet holes and caution/do not cross line tape still across a couple of the rooms. One is left to wonder. The grounds keeper obviously has been let go.The Central lawn area looks like a jungle and the pool is well...interesting. the strangest thing about the whole place is that it's really not bad. The rooms were clean.The staff was friendly and helpful.They even have an all you can eat buffet on-site. If anything , it has a genuine feel to the place like real world. I'm major brands all the classic wholesomeness and glitter, gold and marble. There exists a real world however. Park Pointe emerges organic, gritty anjust as or in some cases more safe and secure as the competition. this place gives you that without 2 and too much , butkeep out snooty , obnoxious people

4/10

Poor

06 Jul 2026

Klarissa

Reception was so unprofessional and took forever to come out of the back just to come out sagging his pants and looking a mess. I didn’t even recognize if he was staff or not. The room smelled like someone didn’t through the garbage for weeks, stains on sheets and lamps.

Partner

2/10

Poor

03 Jul 2026

Ali

terrible

4/10

Poor

03 Jul 2026

Alexander

This is listed as a hotel but it’s actually a motel. The noise is unbearable from the planes which is to be expected so close to the airport, however cleaning staff are very loud at around 8 in the morning.

Check in they take a $100 deposit. As my card is a UK international card this is going to take 5-7 working days to be released back to me which is far from ideal.

The area is sketchy and full of unsavoury characters.

The room was clean however took an age to find where it was even with the map they provide. There was no hot water for a shower and the WiFi didn’t reach or connect to the room.

Free parking and the cheap price of the room are a couple of positives - sleep wasn’t too bad once planes stoped flying over regularly after midnight.

I suppose the age old saying in life remains, you get what you pay for. Spend another 50 bucks and stay elsewhere if you can.

Self

4/10

Poor

02 Jul 2026

Ingrid

No hot water in the shower

4/10

Poor

02 Jul 2026

Edward

While the rooms were clean, beds etc, this is a very old property and the exterior is very worn down or completely broken.

Self

6/10

Pleasant

01 Jul 2026

Roaul

not what i expected or hoped for...will not return

Self

4/10

Poor

27 Jun 2026

Kemble

It had a restaurant attached, buffet.

2/10

Poor

25 Jun 2026

Jennifer

The water was cold, toilet stopped working, there was hair in the bed under the sheets! Dried up soda all over the wall. Never again do not go there

Friends_and_family Friends

2/10

Poor

24 Jun 2026

Cedrick

I was Highly Disappointed in the Entire Hotel & Outside location. The pictures on the Hotel.Com was Totally False!

The room were dirty, falling apart and out dated. The Lobby was dark & run down. The facility hasn't been updated for years & looks run down.

The outside area was very shady & looked unsafe for guest. I had to leave because I didn't feel Safe At All & I grew up in the Excelsior District & this hotel needs an Upgrade or Needs to be Closed!!!

Self

4/10

Poor

24 Jun 2026

jack

lots of partying on the premises

Partner

10/10

Exceptional

23 Jun 2026

Vidal

Lindo

Self

4/10

Poor

23 Jun 2026

Tony

So the pictures you see on here are not a true representation of what the hotel is. Maybe it was a few years ago, but the place now is tired and really run down. The roof is even half off the attached restaurant.
My room never got cleaned whilst I was there. The toilet seat was cracked, there were stains on the walls....I could write a list.

I'd be less bothered if I was staying for a quick 1 nighter before flying out of SFO.
But I was staying here for days, visiting clients and needed somewhere with parking.
But all in all, I wished I'd gone to one of the other equally as cheap hotels in the area.
I was swayed by the pics on here...and definitely wish that I'd checked google street view first

Self

10/10

Exceptional

22 Jun 2026

Jessica

It was fine. Everything was clean

Partner

6/10

Pleasant

21 Jun 2026

Hakki

Free parking

Friends

2/10

Poor

21 Jun 2026

Jessica

Awful stay

Friends

6/10

Pleasant

20 Jun 2026

gary

Okay place for me had a great time exploring the area

Self

2/10

Poor

20 Jun 2026

Iurie

While the property has potential, my recent stay was marred by significant operational and maintenance issues. Most notably, there was a complete lack of hot water during my visit. Compounding this, the front desk was consistently left unattended, making it impossible to report the issue or seek assistance. Additionally, the room itself is in desperate need of cosmetic and structural repairs. I hope management addresses these staffing and maintenance deficits promptly.

Self

2/10

Poor

20 Jun 2026

Marina

Cheap? You get what you paid for?

Self

2/10

Poor

20 Jun 2026

Larry

You definitely get what you pay for. Very run down property. No not water in the first room so I had to change. Tried 4 other rooms and had to settle for warm water cause they would not give refund. They have no amenities and it's a very sketchy area. 3 buildings in the back are abandoned but have hotel staff living in them. Really weird. Your room keys constantly need to be fixed at least once a day. There is no house keeping while you stay there. Only a few channels on the TV had sound. Only positive is the amount of restaurants and gas stations in walking distance

Business

4/10

Poor

18 Jun 2026

Noorudeen

Overpriced for having roaches. Person knocking on my door at 3:40am. Unpleasant stay and will not stay again.

Family_with_children

4/10

Poor

18 Jun 2026

cora

The property was unkept, no map to show directions to guest as the place was big. The lobby was not clean. We arrived late, had to wait a few minutes before someone showed up. He was nice. Left early morning before 5am due to work, no one’s at the desk. Tried calling to make sure check out was taken cared of, no answer and mailbox was not even set up for voice mail. Disappointed. The place is cheap, compared to enormous prices of hotels due to soccer games but it is way below my hotel standards. Sorry but being honest.

Partner

2/10

Poor

18 Jun 2026

Walter

This place has become a dump! It was previously called CitiGarden. Back then, it was cleaner, free breakfast, refrigerators in rooms. All of that is gone now, and the motel has been for sale for about five years. Nothing is being repaired. The Asian buffet on the property is awful. The food is always burnt, and looks like leftovers from the day prior. Don’t waste your money. Popeyes Chicken across the street is a far cheaper and hygienically better option. This motel is fine for one night if no other options are available. If you have an option, go elsewhere, even if the price is higher.

Self

8/10

Excellent

17 Jun 2026

Edward

The upkeep for the old hotel was decent for the location of it.

Family_with_children

4/10

Poor

16 Jun 2026

Gabriel

They do not have ice machine. The ice machines are there like they Have Not Work For Years?

Self

2/10

Poor

15 Jun 2026

Derek

No hot water.

Family_with_children

6/10

Pleasant

11 Jun 2026

Amy

Pictures arent the reality of the property. Very run down and you have to understand you're paying for what you get. Staff was great, housekeeping was great...no complaints except no hot water. Would stay again under circumstances.

Family_with_children

8/10

Excellent

10 Jun 2026

Roger

easy parking and very clean room. Felt very comfortable there, but the property is old and needs some upgrades/renovations; however, overall good value

Self

10/10

Exceptional

10 Jun 2026

Angela

This was our second visit to Park Pointe. What a noticeable improvement! Rooms are being remodeled, new furniture, drapes, clean tiled bathroom, comfortable beds, freshly painted rooms, excellent condition! Due to drought, outside landscaping in sad shape and outside of building could use a coat of paint, ice machine out of order, however I was there for a clean bed and room! I plan on staying there again!

Friends_and_family Family

2/10

Poor

09 Jun 2026

Joyce Solis

The room had a bad odor. Beds were dirty, carpet was dirty and smelled

Family

10/10

Exceptional

08 Jun 2026

Nau

All good but sometimes more needed on toilet blockage and leave things in each room to solve it first before complain to office but above all thank for staff for their care and good customer service

Family_with_children

10/10

Exceptional

08 Jun 2026

Alan

Great Stay!

10/10

Exceptional

06 Jun 2026

Miguel

Clean, parking and service very good

Partner

10/10

Exceptional

05 Jun 2026

Farida

Good for this price.

Family_with_children

6/10

Pleasant

30 May 2026

Michael

It is what you expect from a cheaper hotel. The rooms were absolutely disgusting. The floor was gross and the carpet was coming apart. Holes in the wall. The pictures online were very misleading. Our neighbors that weekend were inviting anyone and everyone in their room. They were awake and screaming all night and their door was always open. The ice machines were broken. Housekeeping came in our room when they told us that they wouldn't. Location is pretty good at least.

Partner

8/10

Excellent

30 May 2026

Loisi

was good but toilets need to fix to run smoothly and no clog

Family

10/10

Exceptional

29 May 2026

Thais

TY

2/10

Poor

26 May 2026

Arnel

The place is run-down and scary. I will never stay in this hotel again.

Self

4/10

Poor

26 May 2026

chertchai

The property does not look safe.

Friends_and_family Friends

2/10

Poor

24 May 2026

Yvonne

This is the WORST “Hotel” I have ever stayed at. It’s not a hotel it is a motel. It was terrifying. The room reeked so heavily of cigarettes, that I checked out after 4 hours because the stench was making me nauseous. Of course neither the property or Expedia cared. Despite paying for the room, I ended up sleeping at the airport until it was time to board my flight. I am fairly certain the pictures of the rooms and the reviews are fake.

Self

8/10

Excellent

23 May 2026

Edgardo

Ok

2/10

Poor

23 May 2026

michael

RUN don’t walk away from this ratty, run down PIT of a place. It’s the kind of place you would NEVER walk around in barefoot - got it? Don’t say you weren’t warned. They should be ashamed of themselves to offer such garbage on market. I may repot them to the county for lack of hygiene and public health risk…

Self

4/10

Poor

20 May 2026

Luis

Place is ran down, like we are in the 80’s. Not maintained well! Dirty and stink carpets ! Showers were Nice though ! I think placês like that should close down for good ! Anybody can access the rooms ! Not secure and very noise because of the proximity to the airport and the rooms not being noise reduções or anything !
Waste of money to be honest !

Self

8/10

Excellent

20 May 2026

Daryl

Clean and great staff but nothing special. SUPER lumpy bed, and the property looks run down. It’s a big property and I’m guessing it’s just going to take time to get fixed up??? Or it’s San Francisco and the owner/landlord doesn’t care and just wants to make $$ off travellers and it’s ok if it’s a one time deal. The room was clean and not sketchy at all…really clean. Nice shower and water pressure for sure.

Self

10/10

Exceptional

20 May 2026

Sonny

yes

Self

8/10

Excellent

19 May 2026

Danilo

we desperately looking for a place for a one night stay and we had a bad decision of choosing this hotel unfortunately it was not as expected ambience of property is poorly cleaned north it’s safe to be around this location. the property requires 100% rehabilitation in order to compete with other hotel from the Neighbourhood. this hotel does not require to be advertising Expedia website.

Partner

2/10

Poor

16 May 2026

Mirasol

Horrible stay at this hotel. There were roaches in the roo, I woke up at around 12 midnight and I saw a fat roach crawling on my ipad that was on my bedside. I went to restroom to pee and saw a roach crawling on the floor and went under the rug/carpet. I went back to bed trying to call the front desk over and over again to no avail. No one was there nor can you leave a VM regarding my concerns. I laid awake from midnight to 4 am as I’m afraid a roach would crawl to go inside my ear. At around 5 am, I had to go to the restroom to pee and I look inside the tub as I wanted to freshen up before checking ou and there were a roach colony in there, with full grown roaches and roach eggs (I believe they’re eggs). OMG, I immediately told my bpyfriend that we’re getting out of there. So disgusting. I took a video of the roaches on the tub so I have proof. We went down and stayed inside our car because I couldn’t stay at that roach infested room. There was an alternate phone number on the front door of the hotel saying to call if guests need assistance. But no one picks up the phone, only left a message. I tried 4 times leaving a message to no avail. Horrible, horrible stay. They should be reported to the Health Department. Shame on hotel.com for adding this horrible hotel in their choices of hotel in the area. The pics on the site is deceiving. The pics shows that the hotel is decent; however, once you’re there you will see how disgusting that hotel really is.

Partner

10/10

Exceptional

14 May 2026

Selina

Excellent and lovely environment

2/10

Poor

14 May 2026

Maria

Stranger knocked on my door at 2am. Didnt wanna ho away. So I called South SF Police. Not safe for single female! Will not book again!

Self

2/10

Poor

10 May 2026

stephen

No hot water

Self

2/10

Poor

08 May 2026

Sahil

Not working AC

Friends

10/10

Exceptional

05 May 2026

Sonny

yes

Self

8/10

Excellent

04 May 2026

Brandon

Decent hotel. Would stay here again. No issues

Self

2/10

Poor

03 May 2026

Sachin S

There was no hot water both days in a row.

Self

8/10

Excellent

28 Apr 2026

Luis

All Good 👍.

Good customer service from the staff.

Room was ok except for a faulty heater which, was quickly addressed by maintenance for a Sunday evening.

Business

2/10

Poor

28 Apr 2026

Martin

Dirty and disgusting hotel should be closed

Partner

10/10

Exceptional

27 Apr 2026

Sonny

yes

Self

10/10

Exceptional

27 Apr 2026

Sonny

yes

Self

4/10

Poor

26 Apr 2026

David

The room itself was fine, but everywhere else, the property was a mess.

Self

2/10

Poor

20 Apr 2026

Luis

Room was clean but outdated, the whole property need way too much work

Partner

4/10

Poor

18 Apr 2026

Christy

This hotel fell way below my expectation even though I only needed a place to stay for 1 night I would not recommend this hotel to anyone. Expedia advertised it as a great deal at an extremely reduced rate on that date so I thought I would be getting good value but the hotel looked nothing like the photos. Very run down, you could smell smoke coming from rooms that were supposed to be non-smoking, toilet paper holder off the wall, rusty shower rood, old carpets, dead bold on door broken, heater not working. The only reason I did not refuse to stay was because the check in person was very nice, offered to carry my bag to the room (there are no valets actually), the sheets and towels were clean so it was acceptable. There is also no hotel shuttle. I would not recommend this hotel to anyone and I suggest Expedia reconsider representing this hotel.

Self

6/10

Pleasant

18 Apr 2026

Luis

Hotel room needs updating.
Inconvenient distance to the only ice machine...

Partner

2/10

Poor

16 Apr 2026

Esmeralda

G