Sonesta Es Suites San Francisco Airport Oyster Poi

United States , San Francisco Area - CA
San Francisco, 1350 Veterans Boulevard
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100 reviews shown

10/10

Exceptional

21 Mar 2026

Sarah

It was very clwcn

10/10

Exceptional

20 Mar 2026

alexander

Clean, comfortable. Great view of the bay.

Partner

2/10

Poor

18 Mar 2026

Elena

Not clean, no gel,p from staff, fire alarms go off all the time. 2 star hotel

10/10

Exceptional

16 Mar 2026

David

This was a perfect stay here at this hotel we relaxed and then have beautiful time

Partner

8/10

Excellent

12 Mar 2026

Theresa

There is a $16 per day parking fee that WAS NOT mentioned on Expedia or when we checked in.

However, the room layout was perfect for us- living/kitchen with a bedroom on either side (with private bathroom). I didn’t like not having daily housekeeping, but towels, trash bags were given to us at the front desk upon request. A hot breakfast- eggs, meats, pancakes, etc, was included in price. Very convenient because the location didn’t have nearby restaurants, only large office buildings all around. So overall, nice quite area with a lovely walking trail behind the hotel that overlooks the bay.

Family

4/10

Poor

11 Mar 2026

Sylvia Pamela

Family_with_children

8/10

Excellent

11 Mar 2026

Scherane

Loved the layout of the entrance, easy check in. Staff was super friendly and helpful.
Loved the room and all of the amenities. It felt like a small apartment.
Did not get to use the room to its fullest. Will be rebooking again in 2 months.

10/10

Exceptional

10 Mar 2026

Nhan

Great

10/10

Exceptional

10 Mar 2026

Rachel

Big rooms

Family_with_children

10/10

Exceptional

10 Mar 2026

Nicole

Fully equipped kitchen.

10/10

Exceptional

06 Mar 2026

Natanan

Room was clean. Really appreciate the fully equipped kitchen. The view was magnificent.

Partner

2/10

Poor

02 Mar 2026

Igor

Please, save yourself a trip, do not book here! It was my worst hotel stay so far. First of all there are 2 sonestas next to each other and it is very confusing to know which one it which, unless you know the area. Booked it with the pool being one of the desired amenities. It turned out it is seasonal and it is not toted anywhere on Expedia site. It was supposed to open March 1st, on our last day and they actually never opened it. But it is the least of all the issues here. They claim that property is recently renovated and it is absolutely not true. It is dirty, run down and smelly. There is no desire to accommodate any needs of their guests. Hotel is very understaffed. In our 4 night stay I saw only one housekeeper going around. Beware, they service the rooms only once in SEVEN days!!! Not even Trash pick up! We ended up setting the trash bag by the door to get it picked up, but that there are no spare trash bag to use instead!!!! I asked twice to get towel exchanged and they never did on both days I asked for it. Both sinks in our 2 bedroom suite are not draining, so if you wash your face it will fill up half way and you would have to wait 15-20 min to drain. Same goes for the bathtubs. the toilets barely drain and one of them at the end of the stay would not drain and nearly got overflowing. At the end of the stay they could not even produce any kind of receipt since it was prepaid though Expedia. I hope I don’t see any charges later on on my card. Very dirty, rundown

Family_with_children

8/10

Excellent

02 Mar 2026

Yolanda

Breakfast was good, different options. Room was clean and nice, shower was not great but did the job.

Family_with_children

4/10

Poor

02 Mar 2026

Rodney

My recent stay at Sonesta ES Suites was unfortunately very disappointing. One of the primary reasons I chose this property was the pool, only to discover upon arrival that it was seasonal and closed. This was never clearly communicated beforehand and was a significant inconvenience.

Additionally, the room was unacceptable in terms of cleanliness. There appeared to be garbage left behind from a previous guest, which immediately raised concerns about the thoroughness of housekeeping and overall standards.

To further complicate matters, the front desk informed me that one of the elevators was inoperable. This required navigating numerous long hallways to reach my room, making an already frustrating stay even more inconvenient.

Overall, the combination of these issues made for an unpleasant experience, and I left feeling disappointed.

Self

4/10

Poor

01 Mar 2026

Tyler

Charged 259 for deposit and the staff never checked on us once it was hot inside room mysty

8/10

Excellent

01 Mar 2026

James

10/10

Exceptional

27 Feb 2026

Steven

Great location for SFO travelers. Beautiful landscaping and directly located on the Oyster Point area of the San Francisco bay. Located in the middle of the South San Francisco biotech/pharma cluster office park with beautiful architecture and landscaping throut and a great bayside trail.

6/10

Pleasant

26 Feb 2026

Reynard Demery

The room that they gave me was really dark barely any sunlight I stayed for a week I just felt like they couldve tried harder to accommodate me better

Self

8/10

Excellent

25 Feb 2026

Tiffany

pros: my room faced the water and was in a quiet area

Cons: the room smelled like cigarettes (but would disappear after getting used to it a couple hours). Also, as a frequent traveler for work, checking and out took so much longer than any other place I’ve ever stayed.

Self

10/10

Exceptional

25 Feb 2026

Makoto

Self

10/10

Exceptional

24 Feb 2026

ASGAR

Best for family

Partner

8/10

Excellent

24 Feb 2026

Winnie W.

We stayed for 6 nights. We had a great room with a view facing the water, everything was great except that they only clean the room once a week. Which meant they'd not cleaned the room the whole time we were there. Staff was doing their job and not very courteous.

Partner

10/10

Exceptional

23 Feb 2026

donna

Room clean, large. Location excellent

10/10

Exceptional

22 Feb 2026

Janese

Yes very clean

2/10

Poor

19 Feb 2026

Norma

Room was dated, no room service during the 4 night stay, breakfast no healthy choices and closes at 9 am. Overall no value compared to other hotels in the area. Staff very unfriendly. Gym area not clean, no cleaning wipes.

Family

6/10

Pleasant

17 Feb 2026

James

Staff was very helpful, was missing a tv remote, notified the front desk, and it was delivered in five minutes.
prefer a firmer mattress
No bath mat or grab bars in the shower, once the soapy water hit the floor it was slip and slide time.
not much water pressure in the shower
Breakfast was scrambled eggs and sausage every day some ham or bacon would have been nice

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Leah

Amenities very convenient

Leisure Partner

10/10

Exceptional

15 Feb 2026

Julian

Clean room

Leisure Partner

10/10

Exceptional

13 Feb 2026

Jon

Great room, great amenities, great staff!

Business_and_leisure Self

10/10

Exceptional

13 Feb 2026

michael

clean room ,staff was excellent

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Stephanie

The room was very clean and neat and very comfortable. I was very impressed with my accommodations and will definitely stay here again!

Business

6/10

Pleasant

10 Feb 2026

Eric

The room did not have a fireplace, the shower backed up and pooled and there were holes in bedding.

Leisure Family

6/10

Pleasant

09 Feb 2026

Lillia

Spacious suite, comfortable beds. Left over trash and stained blankets could be improved.

Leisure Family

2/10

Poor

09 Feb 2026

Jonathan

poor quality in general -

10/10

Exceptional

08 Feb 2026

Ryan

Staff was amazing and the view of the bay was incredible from our room. My only complaints would be that the burners within the kitchen were not working properly and would need to be played with just to find a temperature that would remain active. Lastly, the range hood had a knob missing for its light. Overall we had an amazing stay!

Leisure Partner

10/10

Exceptional

06 Feb 2026

Ailene

clean room, staff, good breakfast.

10/10

Exceptional

04 Feb 2026

Kathy

Clean room, polite staff

Leisure

8/10

Excellent

04 Feb 2026

Jessica

Staff was great! My only issue is I was not told I would be hearing the train every 30 minutes. I had a very hard time sleeping.

Business Family

8/10

Excellent

03 Feb 2026

Carl

Everything was very clean and spotless. The staff at front desk were friendly. FYI there are 2 Sonesta Hotels next to each other at this location. We stayed in Sonesta Suites. Suites, of course, means you get a kitchen and more space. We only stayed 2 nights, but the extra space was welcome. This place is perfect for longer stays. It is convenient to SFO, South San Francisco, Colma, Daly City and has convenient access to both 101 and 280.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Chris

Thought we were petting ocean view but it was a parking lot and the bed was crooked and weird otherwise it was very nice hotel being super close to the highway was hard with the noise but all in all it was ok

Partner

2/10

Poor

30 Jan 2026

JoDee

Bed bugs!!! Not ever going back!!!

Leisure Family

4/10

Poor

30 Jan 2026

JONATHAN

Staff said they would only charge 100$ deposit not the normal 250$
Ended up putting 350$ on hold not good for our trip!!!!

Business

10/10

Exceptional

28 Jan 2026

Jessica

The room was clean and the bed was very, very comfortable. The staff were friendly and helpful. I also appreciate the little food shop. The breakfast had great options and was good.

Business_and_leisure Family

10/10

Exceptional

27 Jan 2026

Ricardo

Friendly staff, nice room

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Rennan

Nice location

8/10

Excellent

25 Jan 2026

HAICHEN

Room is spotless and looks like just renovated yesterday, staff is friendly

Business Self

10/10

Exceptional

25 Jan 2026

Chee

It was a great stay, clean, comfortable wirh everything you need!

Leisure Family_with_children

2/10

Poor

25 Jan 2026

Charity

Room Dirty!!! Didn’t get the bay view! Charged two deposits for one room!! And staff was not helpful or friendly! Horrible customer service

Leisure Friends

2/10

Poor

22 Jan 2026

Namita

Bedsheet smells bad like sweat. Not properly washed. Breakfast was good and fresh. Area around was safe for families but have homeless outside the property.

Leisure Family

10/10

Exceptional

21 Jan 2026

Don

Nice room

Friends_and_family Family

2/10

Poor

18 Jan 2026

Yolanda

I prepaid for the room two days before my arrival. When I arrive, they told me that the room was gonna be ready at 3 o’clock when I arrive. They told me that I had to wait until 4 o’clock because the room was not ready. 4 o’clock came around and they told me that the room would not be ready till 5 o’clock. Very frustrating.

2/10

Poor

17 Jan 2026

Roland Rene

There was a lot of stains on the carpet
The ceiling on top of the toilet was collapsing due to water damage

8/10

Excellent

13 Jan 2026

Elvira

Too many paper works to complete

Leisure Family

10/10

Exceptional

09 Jan 2026

Nancy

Nice suite with enough amenities of home. Good size fridge and just enough kitchen space. The bed was comfortable and so was the sofa.
The only thing that was a negative was that I was awakened in the middle of the night by someone’s dog. (This is a pet friendly place.) I didn’t think about hearing someone’s dog screaming and whining.

6/10

Pleasant

07 Jan 2026

Naveen

Maybe tell the staff to not pass judgement based off of peoples appearance.

10/10

Exceptional

04 Jan 2026

Eric Adamczyk and Gloria

Staff was amazing

10/10

Exceptional

31 Dec 2025

Dawn

Very clean rooms, we had two, both very nice. Staff were great, took hotel van to the airport, very nice driver. Hotel is in a great spot, right on the water, the bay trail runs in back.

8/10

Excellent

30 Dec 2025

Soo

Great view of the bay!

8/10

Excellent

28 Dec 2025

han

Breakfast is good. The room is a little old.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Nuri

Although interiors are renovated, the building itself is old. There is not much noiseproofing, you can hear everything (footsteps, tv, talking) going on upstairs. Also there is a loud train passing right behind the hotel every 5 minutes. Make sure you book the bayview rooms to avoid the train noise

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Annemarie

Clean and comfortable.

8/10

Excellent

23 Dec 2025

Chengyingzi

Room is good, clean and comfortable for our family. Staff in the front desk was not very welcomed, and I requested more pillow and quilts but didn’t get them.

Business Family_with_children

10/10

Exceptional

20 Dec 2025

Sandra

Very clean and big room also staff very nice

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Richard

Staff was courteous, room had several issues, slightly unclean, minor food stains on the wall, juice foil pouch under refrigerator, 1 USB terminal by side of bed Inop, Only 1 TV remote worked and required TV to be On in bedroom in order to access live USB to charge phones.

10/10

Exceptional

14 Dec 2025

Trevor

Such a beautiful view from my room! The check in was easy and the receptionist was kind.

The only complaint with this hotel is that I was unable to lay in the bed and watch TV. The TV was mounted on a side wall and only tilted so far, making it unviewable.

The breakfast was good, standard eggs, bacon, eggs, various breads, pancakes, cereals, juices and coffee. I will definitely stay here again

Business Self

8/10

Excellent

08 Dec 2025

Lynn

The room was ok

Leisure Family

2/10

Poor

06 Dec 2025

Stacey

Room 236 was the Worst room I have ever stayed in...it was SO stink...there was evidence of water damage in one of the bathrooms (water stains and moldy looking ceiling) and I don't know if it leaked to the carpets but the room smelt like a STINK WET DOG.... no amount of Fabreez helped... the pots needs changing as they were warped and everything stuck to them - who doesn't use non stick these days, the dishwasher was NOT WASHING THE DISHES CLEAN!!.it's clearly an old and outdated machine.. I had to wash everything by hand after running the dishwasher 2 times...the duvet between the sheets was so dirty looking I really think they need to retire it and the pillows were so FLAT they were almost non existent....the carpet were frayed and smelt so bad...I pointed all these issues out to the staff as we checked out so I pray they rectify these issues. I am sorry but this is surly the last time I will ever stay at a Sonesta.

Leisure Family

10/10

Exceptional

05 Dec 2025

Chiu chunchen

Clean facility, polite staff and pet friendly

Leisure Partner

10/10

Exceptional

05 Dec 2025

Livia

Awesome

10/10

Exceptional

28 Nov 2025

Lindsay

Staff was amazing

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Marianne

Please consider getting rid of paper and plastic at the breakfast bar.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Reiko

The suite was beautiful. 2 bed / 2 bath with a kitchen and livingroom. Plenty of room for the whole family. There was a real fireplace too. A tv in each room ensured entertainment for all. The breakfast was decent, typical self serve - eggs, sausage, potatoes, oatmeal, yogurt, bagels, and pancakes. Coffee, juice, milk. The grounds were clean, beautiful scenic trails along the water. This location is slightly out of the way of shopping, gas, groceries - about 5-15 min commute. I enjoyed the shower gel and shampoo, light fragrance and not drying to the skin. I wouldn’t mind using those products in my home. Overall, we would stay here again and recommend others to give them a try.

Leisure Family

8/10

Excellent

23 Nov 2025

Ramandeep

The room was very large with a kitchenette. The hotel was modern and the location con

10/10

Exceptional

22 Nov 2025

Denisse M

Loved the hotel but breakfast was not appetizing nor good

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Rushdi A. R.

All was great

Leisure Partner

10/10

Exceptional

18 Nov 2025

Harikrishnan

Wi-fi speed can be better
Breakfast lack variety
Cordial and supportive staff
Excellent location

Business Partner

4/10

Poor

17 Nov 2025

Laurie

TV and bed not facing same way, shower cold, USB plug not working, employee wanted me to bring luggage cart back to front desk ( like I work there) checked out day early no ty

Self

10/10

Exceptional

16 Nov 2025

Terra

Great! Stayed here for an event at the Cow Palace which is a 10 minute Uber ride away. Rooms are spacious with full kitchens. Continental breakfast has plenty of options. Will definitely stay here again for future events.

Partner

10/10

Exceptional

15 Nov 2025

Chunyan

Clean, nice breakfast

10/10

Exceptional

15 Nov 2025

Dixon

Overall I will stay there once more if I ever go San Francisco again!

Leisure Pet

10/10

Exceptional

13 Nov 2025

Fusipala

Room was great but there was some spiders that were very welcoming. Other than the spiders everything was great!

Partner

2/10

Poor

13 Nov 2025

Carolyn

Bathroom toilet overflow/ leaked all over the floor, moved me to another room, that bathroom toilet didn’t work, moved to a 3rd room, phones were down, and their room key - key card machine was down was unable to be get a room key and had to be let into my room by a staff member with the master key

Won’t stay there again

6/10

Pleasant

13 Nov 2025

Mary

The man at the front desk was fabulous! The room was disappointing. In the bathroom, the bath mat was moldy and the towels were too small and worn thin from too much use. There was a black stain on the bedroom curtains. It was too expensive to have those problems

6/10

Pleasant

11 Nov 2025

Brenda

The room was clean on arrival but during our 3 night stay we never had anyone straighten or refresh the room. The staff was slow and not very friendly. We had reserved two room and the other room was never cleaned or freshened up.

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Dominador

smooth

10/10

Exceptional

05 Nov 2025

Dominador

overall ambience reflects the efficiency of how well managed this branch of sonesta is

8/10

Excellent

04 Nov 2025

Ramandeep

The room was very large with excellent kitchenette facilities. Overall the room was modern and clean. The bed was very comfortable and big. The staff were reasonably friendly. hotel breakfast was very basic and the quality was low. Th

6/10

Pleasant

02 Nov 2025

Rebecca

We made our reservation for three people and the sofa bed was very dirty with a lot of crumbs and debris in it when we opened it up and there was no pillow for the sofa bed. Also, there was water on the carpet. The young lady who checked us in and helped us was extremely friendly and helpful and pleasant.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Guillermo

Great place , near a lot of things to do in the city

Leisure Partner

2/10

Poor

31 Oct 2025

Mayra

The hotel smelled like mold, the rooms had bugs, shower was not clean. I didn’t stay the second night from how bad it was. I went to just check out. Would NEVER stay there again nor recommend it to anyone.

Business

4/10

Poor

30 Oct 2025

Jacquelyn

The staff was reluctant to give any answers, they also charged the wrong card despite multiple times them stating they didn’t. Staff had minimal understanding of most hotel questions. They closed the area where we can buy water and snacks. Without any explanation or alternative to accommodate. When asked for additional towels, we were given extremely small towels. We will not be back. I still never recieved a receipt nor was I given a receipt for my parking

Business

6/10

Pleasant

29 Oct 2025

Melinda

I would have liked to have received deep cleaning in my room. I was told it was only for those staying 7 days. I however stood 5 days which I normally have has my room cleaned daily if needed at other high rating hotels. Paying for parking was not of my liking.

8/10

Excellent

25 Oct 2025

kim

Room was great as was the hotel but behind it and as you approach the entrance it needed a good cleaning. Trash behind it.

Business Partner

2/10

Poor

25 Oct 2025

Lori

bad service

got to the hotel a bit early and needed to check in to be able to work and attend business meetings. However, their booking system was down and they were not willing to provide any type of alternative. This is terrible service to not know any type of work around for your computer not working to serve clients in the best way possible. I needed to rebook at another hotel.

Business

10/10

Exceptional

18 Oct 2025

Shawnette

Excellent

8/10

Excellent

13 Oct 2025

Matt

Shuttle service a little slow at 11 pm, to be expected. Property is worn/threadbare but was clean. Solid breakfast. Quiet area. Would stay again.

Friends_and_family Family