Name: Mylo Hotel
Address: 3211 Geneva Avenue, San Francisco, 94014, US

10/10

Exceptional

31 Jul 2026

Christian

I sleep in a quiet place.

2/10

Poor

22 Jul 2026

Chelsea

My girlfriend and I stayed there two nights only because I had paid for what I thought would be a cute little place to stay, with the bonus of having a kitchenette with a stove (I love to cook) so I was stoked about that. I couldn’t have been more disappointed. Yeah, the stove worked, but the “kitchenware” they claim to provide ended up being a drawer nearly empty except for a single butter knife, one slotted spoon and a spatula. Not one of the “kitchenware” made it possible to actually use the stove unless you travel with pots and pans (pretty sure most people don’t.) As for the cleanliness of the place - ummmm I’m pretty sure they don’t use any sort of cleaning products when they clean. I spent the entire first night scrubbing/bleaching the entire bathroom; I’m talking walls, floors, baseboards, eeeeverything. I have a hypersensitivity to mold so I always travel with some sort of anti mold cleanser to protect myself from losing my mind. But this place was so incredibly moldy, it only helped for a couple hours. However, the bathroom is now very sanitary for the time being so…you’re welcome, next victims of room 209! And they were extremely rude about us needing a late check out even though I told them I’d pay the $40, as I had to wait for my uber because my car was totaled a few days ago, so I had a lot of stuff and no way of doing anything with it. All in all, I was very much not impressed. Buyer beware, I suppose. Good luck and happy travels!

2/10

Poor

20 Jul 2026

Daeik

Do not go here, no parking space available even after you pay for it. Front desk is a remote worker overseas and is extremely rude, especially the woman working night shift. I was charged 3 nights and only received 1 night back for refund. I didn't even use the room.

Self

4/10

Poor

20 Jul 2026

Braheem

First thing you notice when you get there is you need to pull into a tiny little parking lot that cost $10 per night to park. The next thing is you're not greeted by an actual person, you have to talk to somebody on a kiosk that's in India. I then went to my room which was okay until I got to the bathroom and the floor was literally rotted around the bathtub. I didn't dare step anywhere near it because I was worried that the floor would collapse.

Self

10/10

Exceptional

20 Jul 2026

Daniel

Had a remote access, atm-like kiosk for check in. Was obviously about as involved in the business as any farmed-out phone operater position.. and honestly, everything was smooth and convenient.. highly recommended

Self

6/10

Pleasant

17 Jul 2026

JOYLYN

I was disappointed. You had to virtually check-in and I found baby cockroaches in my room.

8/10

Excellent

08 Jul 2026

Dahlia

Quiet and clean

Partner

4/10

Poor

02 Jul 2026

David

The room had a strong, unpleasant odor upon arrival. The window blinds did not properly cover the windows, allowing people outside to see into the room, which was a privacy concern.

There was no prior notice about the parking fee, and I was surprised to be charged at check-in.

The air conditioning unit appeared to have not been cleaned or had its filter replaced for a long time. It seemed to be the source of the unpleasant smell throughout the room.

Overall, these issues made the stay much less comfortable than expected.

Partner

4/10

Poor

01 Jul 2026

Kevin

The rooms are tile floor which is find but the flooring was really old scratched up and in a lot parts stained and discolored especially in the bathroom where it felt gross to walk barefoot, the towels had other people hair on it, parking was an extra 11.22$ a day, the window shades don’t fully cover the windows and our room was on the public street side so anyone could walk up and peak into your room, the room had a really weird mildew smell, the bed comforter was really thing the pillows were old and really flat, there were stains on the mattress and some pillow cases, I could find no physical staff they only had a kiosk with a person on virtual call which was odd.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Roberto

No hay nadie en la recepción, tardan en contestar de manera virtual cobran por parking.

2/10

Poor

29 Jun 2026

Rosa

We stayed in the hotel for 3 days and they didn’t clean the room not even once.

Family_with_children

8/10

Excellent

28 Jun 2026

tracie

The maid service only spoke Spanish nut overall was a nice place to stay

8/10

Excellent

27 Jun 2026

Ricardo

The rooms are very clean and the staff were helpful

Partner

8/10

Excellent

25 Jun 2026

JESUS ANTONIO

I like this place

Self

10/10

Exceptional

21 Jun 2026

Ricardo

Rooms are very clean and the staff is very thoughtful , will recommend people to the hotel

Partner

2/10

Poor

20 Jun 2026

Hubert

When you rely on Expedia you expect to get what you see in pictures and reviews. This was a complete fabrication. No desk attendent, virtual check in, never seen before. Rooms looked nothing like pictures!! Safety latched ripped off door. Unsafe environment, just very disappointing. We took our bags and left. Now trying to get refund

Partner

10/10

Exceptional

20 Jun 2026

Miguel

Great location. Parking was cheap

Partner

2/10

Poor

15 Jun 2026

Ben

Virtual receptionist. Key drop off locked in morning.

Self

10/10

Exceptional

15 Jun 2026

Marvin

Room was nice small but perfect if your solo. Check in was pretty easy. Clean room.

Self

2/10

Poor

10 Jun 2026

Lakesha

This hotel was so dirty & nasty. It looks nothing like the pictures. As soon as me & my son got into the room we started itching. The room smelt bad.

Family_with_children

10/10

Exceptional

09 Jun 2026

Vidal

Muy lindo y linpio

Self

2/10

Poor

04 Jun 2026

Ted

Charged an extra $10 for parking at checkin, checkin was via a remote foreign worker with poor sound quality, and walls were very thin so I got to hear my neighbor's TV at 4am. Over all extremely frustrating experience

Self

6/10

Pleasant

29 May 2026

nadalie

Easy check in and out. Could use a little update like maybe carpet floors and maybe some stronger water pressure but for the low price . We all slept comfortably and it was cheap last min. Got my deposit back next day some places take almost a month. We'd stay here again if we had to. Out of town vist good for someone who is in town for work.

Friends_and_family Family

4/10

Poor

25 May 2026

Jose

I’ve traveled around the state and stayed at motels, hotels, and Airbnb’s and I’m not to write reviews of my experiences but this time, i feel the need to. I asked the lobby personnel to clean the room and provide clean towels, they never showed up until the next day as I was leaving the place. To me service is very important to me. I felt the staff and management are not properly trained. I don’t think I can come back to this hotel anymore.

Friends_and_family Family

8/10

Excellent

24 May 2026

Jason

They will not let me complete the review here without writing prose so ... blah blah blah.

Self

10/10

Exceptional

23 May 2026

Raymond

Everything good!

2/10

Poor

22 May 2026

Terry

AC worked, no kitchen

Self

10/10

Exceptional

19 May 2026

Elvin

Everything was good but the extra fees for parking is a scam

4/10

Poor

04 May 2026

Verified traveler

The check in was slow and you talk to the clerk via TV monitor that you could barely hear her and now they charge $11 for parking, room is outdated, bathroom door could not close properly, not worth rate we checked . Never again.

Partner

4/10

Poor

04 May 2026

Shelton J

It was impossible to get a hold of front desk over the phone.
Everything else was amazing.

Self

10/10

Exceptional

01 May 2026

Jose

Thank you for hospitality.

6/10

Pleasant

30 Apr 2026

Adrian

Cute

10/10

Exceptional

30 Apr 2026

Adrian

It was cute

2/10

Poor

30 Apr 2026

jason

Terrible hotel. You're greeted by some kind of robot front desk agent a d there isn't a human around to help at check in. You can hear everything going on in the adjoining rooms.

6/10

Pleasant

27 Apr 2026

Sean

I’ll start off with, for the price I got it for ($86 plus fee) on a Sunday afternoon through Hotel.com it was decent. Room was clean enough and it was not noisy. But I had to use some automated webcam check in machine, and it was kind of weird. During that, I had to give my deposit payment of $50 but also a hidden $11.30 parking fee for using their lot.. I probably could have just done street parking as it seems like a safe area, but I didn’t feel like moving my vehicle and reloading my luggage. Also they say on room ammendaties they have extra things like a tooth brush if you forget one, or similar things, but they did not when I asked. But all and all for a last minute booking it was quiet and a comfortable bed/pillows.

Self

10/10

Exceptional

26 Apr 2026

Sanjeev

Good

Self

8/10

Excellent

22 Apr 2026

John

Nice

Family

2/10

Poor

18 Apr 2026

Anthony

THE PROPERTY WAS NICE AND CLEAN BUT THE CONCRETE FLOOR WAS NOT APPEALING. THE STREET SIDE ROOM WAS VERY LOAD AND ALL THE NOISE FROM OUTSIDE ENTERED THE ROOM WHICH MADE VERY HARD FOR US TO REST. MY WIFE AND I DECIDED IT WAS BEST TO CHECKOUT HOURS LATER AFTER SETTLING IN DUE TO THE NOISE AFTER BOOKING ANOTHER HOTEL.

Partner

8/10

Excellent

30 Mar 2026

Jason

The kitchenette was weird. Utensils were 3 butter knives, 1 spatula, one pair of tongs and that was it.

They could have easily added some disposable forks and spoons in the drawer or something. But three butter knives only ?

That's weird.

Also they're checking system is fully remote and over a kiosk to someone in South Asia and it is not only tedious and horrible in its efficiency but it is the reason I will probably never go back. This is my fourth day with him over the years the last Tuesdays have been horrible because it is stupid kiosk system.

Mark my words they will never have repeat customers because of this. It is crap.

Self

2/10

Poor

27 Mar 2026

Yadira

This is the worst hotel listed in daily city. My building burned about a week ago and I was desperate looking for a place to stay with my family and I came across Mylo hotel. I booked three nights. One hour after I booked this hotel I received a call from HSA saying that they were going to help us so I went to the hotel and explain my situation but because I booked though Expedia the hotel told me that I had to talk to them. So I called Expedia and they were so nice to try to help me but the hotel didn’t wanted to help me. I just went to the hotel and they refuse to help me. I told them this was a hard situation for me. I have two kids one that is 9 years old and one that is 7 and I explain we need led that money to eat. Any good heart person that can be sensitive to situations like this in life would understand how hard is to be homeless with two small children and the uncertainty and the stress that a house fire causes. I am devastated from the heartless responses I received from the people working at this hotel. I believe the owners because they where in the office doing office work and look like a dad and two sons.
I would never come back to this hotel or recommend it to anybody, specially to people in hard situations like mine.

Family_with_children

10/10

Exceptional

24 Mar 2026

Juan

Very clean

10/10

Exceptional

21 Mar 2026

Jose

Great hospitality.

10/10

Exceptional

16 Mar 2026

ken

Great value. Parking is $10 per night. Has fridge ,coffee ,microwave ,iron board in room.

2/10

Poor

16 Mar 2026

Maureen

Horrible room
For the price. Shut it down and do some renovation for once!

10/10

Exceptional

13 Mar 2026

Faataufinago

No kitchen

6/10

Pleasant

12 Mar 2026

Romelito

I pay for parking lot ? I can’t really imagine the hotel parking lot that is free for customers.

10/10

Exceptional

11 Mar 2026

Dolman

Clean and confortable.

8/10

Excellent

03 Mar 2026

Simon

A spotless room, amazing staff who were so helpful. The kitchenette was ideal for me, with most things I needed to cook and store food. The heater/air conditioning was great for cooler mornings

Self

8/10

Excellent

01 Mar 2026

Marianne

PROS
~spartan room but everything I needed
~super clean
~receptionist very accommodating (switched out my room to find one with a bath tub)
~cleaning crew friendly and helpful
~best night's sleep I've had since I started using a sleep tracker (significantly higher score--trying to figure out why)
CONS
~no hand rails for bath tub
~$20 charge for checking out two hours beyond deadline

,~

Self

10/10

Exceptional

23 Feb 2026

Ruben

Ok

2/10

Poor

14 Feb 2026

Francisco

Horrible las paredes no tienen insolación y se escucha todo el ruido

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2026

Tony

The room was perfect no complaints it was new looking and everything worked

Business_and_leisure Self

10/10

Exceptional

06 Feb 2026

Brian

Virtual check-in staffing was fairly quick and easy. The room offered a comfortable bed and clean bathroom. There furniture and floor is out dated and shows signs of heavy wear and tear.

Self

10/10

Exceptional

06 Feb 2026

Leah

Super peaceful. They have a virtual front desk pretty cool. Stay was very comfy and no one bothered at all. :)

Business_and_leisure Family_with_children

2/10

Poor

02 Feb 2026

Kiran

Hotel isn't refunding my security deposit. I am having to go fight it with my bank.

Checkin was via a kiosk talking to a person sitting in India. That person had no clue how to handle guests. It took forever to check me and the guest in front of me.

Parking fee is $10. Its not disclosed in the booking fees.

4/10

Poor

02 Feb 2026

Jose

This is usually the place my husband and I stay in when we work in SF. We have been coming for a long time from 1-4 days at a time. Never any issues except last weekend and this current weekend. I think there may have been management changes or something because last weekend there where quite a few police there regarding an incident. Then this weekend people evicted from there rooms it seemed and sitting in the parking lot with all there belongs arguing and cursing .When they finally cleared out I decided to run over to a nearby store as I returned parked my car I saw one of the persons that was evicted peeping in the cars parked on the Geneva side of the hotel . Kinda weird and made me feel like it's turning into not such in ba safe quiet place anymore. Kinda sad actually I really enjoyed my previous stays there .

Business_and_leisure Partner

10/10

Exceptional

31 Jan 2026

Lilian

Nice room

Leisure Partner

8/10

Excellent

30 Jan 2026

Verified traveler

For the money it was ok however the pictures on Expedia mislead the consumer to such a high degree that if I were not only in a crisis, I would not have stayed here. If it is in this neighborhood and conditions, hire security!

2/10

Poor

27 Jan 2026

Darrell

This place is not safe at all .. upstairs guy got beat up and robbed by strangers .. Almost was left dead.

Also don’t trust the management .. Will try to take your depot and till you to come back after 9 am to get your deposit.. our plane leaves 8am .. this is a total scam .. I would run far from this place .. we travel a lot and these people needs to be put on fraud alert .. stay away and tell everyone one ..It not a place to stay ..

Partner

10/10

Exceptional

22 Jan 2026

Jason

It was a lovely spot.

4/10

Poor

21 Jan 2026

Kenny

nothing about this place was easy.check in sucked took forever

10/10

Exceptional

19 Jan 2026

Victor

Parking onsite was good. Room was outdated but clean and comfortable. Heater in room worked great. Bed was comfortable. Towels were old and deteriorating.

Self

8/10

Excellent

03 Jan 2026

German

Room is okay, except for keycard didn’t work on the first and second I had same problem. I access to my room 302. I left on 01/01/2026, I did drop off keycard in black box. Today I see a charge of $107.10 I don’t know why they charge it.

Leisure Pet

10/10

Exceptional

11 Dec 2025

Jennie

No kitchen

6/10

Pleasant

10 Dec 2025

Brian

The location is comfortable and usually quiet. Unfortunately, this is the second room I reserved, where the bathtub doesn't hold water and continues to drain.

10/10

Exceptional

09 Dec 2025

Michael

Clean room, kind staff, great location

Business_and_leisure Self

8/10

Excellent

05 Dec 2025

Brian

The place is quiet and peaceful. Offering a room that was clean and comfortable with a nice bathroom and tub.

Self

2/10

Poor

20 Nov 2025

Raja Shekar Sharma

In the room too much noise from air conditioner. Shower is not working. Water level is too low from shower.not satisfied.

Business Self

2/10

Poor

16 Nov 2025

Amanda

It was so loud and the room door deadbolt didn’t work

Business Self

10/10

Exceptional

14 Nov 2025

Elvin

Excellent

Business

4/10

Poor

11 Nov 2025

Mohammad

I had to ask for shampoo. And has broken cabinets

4/10

Poor

09 Nov 2025

Kaysea

To start it took a minute to get someone to help at the front desk, it was like they were hiding cause every time we tried to go to the front desk window no one was there. Was assigned a room facing the street and when walked inside the room it smelled very musty. Stains everywhere… on the bedsheets, towels, parts of the walls. It gave very uncanny vibe. When closing the door behind us, it took us a minute to lock the door. Actually, never really was able to. Luckily we tried it from the outside and we weren’t able to get in we were fortunate enough no one was able to come in. Before going to bed we actually had to put a chair and our ice chest in front of the door so no one tried coming into the room. During the night there was an obnoxiously loud room next to us blasting music, screaming and talking loud at 2AM. Called front desk and they made it seem like they didn’t understand we were frustrated with a noise complaint. Asked if they could help quiet down the room and so they kept calling our room but we finally had to call them back on our phones saying it was the room next to us. After the loudest night of hearing the street cars, people walking by and the neighbors banging on the doors it was time to check out. After getting our stuff to leave we tried closing the door behind us and it was not closing / locking at all. After waiting to talk to front desk about checking out and the door, the guy could really care less about the door not able to close for that room.

Friends_and_family Family

2/10

Poor

08 Nov 2025

Youngsoon

I didn't stay there, the room was terrible. It was dirty, smelly and noisy. This is a total scam, the room was nothing like the picure & description on the web. Also they charge the parking fee which wasn't described when I made a reservation. The staff was very unfriendly and even mean. I ask for full refund since I didn't stay. I love Expedia to book hotels during my trips, so far I was very happy with most hotels I have stayed. But definitely not this hotel, you need to take out this hotel from your list or provide real photos of this filthy place.

Leisure Family

6/10

Pleasant

08 Nov 2025

Kimberly

The room was ok, it was very basic. There was no carpet and the painted concrete floor was very sticky. It just didnt feel super clean, the bedside lights also didnt work. So we had to use the main overhead lights all the time. The back of the tv remote kept coming off. We also had to pay extra for parking per day. They seemed to charge extra on almost anything. The location was convenient tho.

Leisure Family

10/10

Exceptional

02 Nov 2025

Robert

Good stay

Partner

10/10

Exceptional

30 Oct 2025

Maria

Lots of street parking

8/10

Excellent

27 Oct 2025

Erica

Bed was comfortable, slightly clean, old furniture . Overall worth it

2/10

Poor

27 Oct 2025

Jonared

Worst ever! The room smell awful. The receptionist was rude. And the environment is unsafe.
We check in and checked out after 15 mins. We pay everything and leave.

2/10

Poor

20 Oct 2025

Danaee

Didn’t give me my deposit refund and when I called the hotel they said they release deposits no more then 24 hours ! Beware don’t get scammed like I did, will be following up with legal action so they know they just can’t take peoples money! Ridiculous!

Business Pet

6/10

Pleasant

16 Oct 2025

April

Definitely wasn’t as was described. Basically a seedy motel.

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Mario

Good

10/13/2025
I think it's a bit pricey for what they offer. The shower is fine for one person, but not for two. Two slim people would fit, and the shower walls are as cold as the curtain. The sheets and bedspread are a bit short; you need to lower the pillowcases a bit to cover your body properly. Inside the room, everything is clean, and the bed is a good size. They should have more outlets available. If you have a vehicle, they charge $10.00 for keeping the car inside.

Partner

8/10

Excellent

15 Oct 2025

Phoebus

Reasonable price. Wish parking was included in the price.

10/10

Exceptional

13 Oct 2025

Morena

Everything was just fine

8/10

Excellent

12 Oct 2025

Sherri

Very affordable for the area, quiet clean, nice people at the desk, walking distance to the Cow Palace and to the 7 Mile restaurant which has amazing phillapeno food and fun atmosphere. You have to pay for parking but only 10.00

Partner

6/10

Pleasant

08 Oct 2025

RUSSELL

The…”I need to get-away”… Place to-go!

This is a no frills property but it’s a great place to get-away if you’re looking for a place to escape! My room was clean and spacious with a microwave and micro fridge. The only drawback was the fact that my room was next to the Ice machine room.

Self

8/10

Excellent

03 Oct 2025

Kayon

I love Keurig machine to make tea and coffee.

Business Self

10/10

Exceptional

01 Oct 2025

Pele

Hotel was very clean, even the room was clean, spacious, and oh my god they have coffee and a Iron & Ironport..
that's a must have A++
Thank you

Leisure Self

6/10

Pleasant

26 Sep 2025

clemente

They charge for there own parking so stupid

4/10

Poor

19 Sep 2025

Francois

Furniture and flooring in very bad shape. No hair dryer in room. No shampoo.

Leisure

2/10

Poor

17 Sep 2025

Jordan

Room smelled like urine and the free parking was all empty at 11pm but apparently were reserved for others. Too many choices to suffer thru this.

10/10

Exceptional

12 Sep 2025

Daniel

was comfortable and safety

8/10

Excellent

31 Aug 2025

Abdallah

Overall it is good.

Leisure Self

10/10

Exceptional

30 Aug 2025

RUSSELL

My “Go-To” Hotel to Escape From Reality

The most important thing to me about the Mylo Hotel is location x 3. Sometimes it helps with my mental health to get away from the home I share with others and luckily the Mylo is a short distance away. I like the fact they are pet friendly too. My KG
bedroom includes a sml fridge, microwave oven, WiFi, flat screen, keurig coffee, & shower stall. The only thing that is slightly off beat is that my room is next to the ice machine room so the noise of hotel guests getting ice is a bit annoying but I eventually have tuned out the noise factor. The Mylo Hotel team from the front desk to the house keeping are friendly people who are willing to help me with my questions and need of room supplies. Overall, the Mylo Hotel is a great location for a bit of peace & quiet giving me some comfort while I’m there to relax and have a nice evening.

Self

4/10

Poor

28 Aug 2025

Keith and Sonmi

Regrettably, I was unable to provide assistance with the initial reviews. The presence of environmental factors, specifically the odor of weeding emanating from the adjacent room and the street, resulted in adverse effects. These conditions led to headaches and sleep disturbances for all individuals involved.

Leisure Family_with_children

8/10

Excellent

25 Aug 2025

Angel

Nothing fancy but clean and for the price…. Can’t beat it.. the staff has always been welcoming..

Business

8/10

Excellent

23 Aug 2025

Adrian

The hotel itself is okay. What I don’t like is I don’t always get my deposit back and I never leave the room trashed