Name: DoubleTree by Hilton San Francisco Airport North
Address: 5000 Sierra Point Parkway, Brisbane, 94005, US

10/10

Exceptional

06 Aug 2026

Robin

We had a great stay! I had a procedure at UCSF that day and it was wonderful to come back to a clean, comfortable room.
Wr didn't want to drive around and find a restaurant for dinner so we ate at the hotel restaurant, WhiteCaps. Delicious and fantastic service. Topped it off with our cookie later that night!

8/10

Excellent

05 Aug 2026

David

Nice bar. Not a lot in the area.

10/10

Exceptional

04 Aug 2026

Mia

I didn’t get to enjoy myself at the pool because there was a family of four kids that were in there for four hours.

10/10

Exceptional

04 Aug 2026

Christopher

Such an awesome time!!!

10/10

Exceptional

03 Aug 2026

Amador

We enjoyed our stay!
The staff was super friendly, the rooms and property were very clean. Most importantly, the beds were very comfortable! 😃🎉

10/10

Exceptional

03 Aug 2026

Steven

No stores or food near the hotel. 10 minute drive to everything.

10/10

Exceptional

03 Aug 2026

long

Great

10/10

Exceptional

02 Aug 2026

Nathan

Nice property, parking expensive especially for overnight considering your gone all day and just park at night for 8 hours.

2/10

Poor

02 Aug 2026

zain

From the moment after check in and arrived in the room, there was a stank like sweat. As we proceeded to lift the mattresses like we do at EVERY hotel, we noticed a soda can right next the side of bed. The sheets looked like they had been slept in. The bench was a wreck and the bathroom had not even been wiped down. We notified the front desk and they sent someone up with a new key to a room on same floor, on the phone hey told us we would be moved to the 8th flr. Same with the next room. This one had all the cabinets open, weird, and again it looked a mess. The front desk person came up a a key to the 8th flr room and shared they were giving her a hard time downstairs to even switch us to the 8th flr. She also agreed both rooms were unacceptable. For this there have us breakfast vouchers. We left for the day the following morning and when we returned the room was not serviced. I called again, the desk said we only clean every other day. But before that I mentioned to her that they asked me at check in if I wanted the room serviced the next morning, during our stay and I emphatically yes! Nothing else was take care of. No fresh cookies this morning before check out.. NEVER staying here again.

10/10

Exceptional

30 Jul 2026

Sharon

I requested a room next to family and they were able to arrange this.

10/10

Exceptional

28 Jul 2026

Robert

Great place, very clean, & very comfortable.

10/10

Exceptional

28 Jul 2026

Marcus

Clean

4/10

Poor

27 Jul 2026

Patricia

las sabanas esta

2/10

Poor

27 Jul 2026

Samvel

⭐☆☆☆☆

The location was absolutely beautiful, and that’s the only reason this review isn’t even more negative. Unfortunately, the hotel itself was a huge disappointment.

The room was very old, not clean, and had a strong unpleasant smell as soon as we walked in. The photos on Expedia look nothing like the actual property. They create the impression of a modern, well-maintained hotel, but the reality is completely different.

We booked based on the pictures and expected much better. The hotel seriously needs renovation and better housekeeping. I would not stay here again and would not recommend it unless the property is accurately represented online.

4/10

Poor

26 Jul 2026

Ionut

Not safe for me, as an European.

10/10

Exceptional

23 Jul 2026

Nicole

Great

Partner

10/10

Exceptional

21 Jul 2026

Nick

Overall great experience!!

6/10

Pleasant

21 Jul 2026

Michele

OK no comments

Family_with_children

10/10

Exceptional

21 Jul 2026

Keileen Abigail

Kind, helpful staff. Rooms were clean and maintained. Overnight parking is expensive, but there are surrounding alternatives

Partner

8/10

Excellent

19 Jul 2026

Janelle

I had requested a higher level floor. When I checked in I asked the front desk agent. He just ignored my question. It was rude.

Family_with_children

6/10

Pleasant

19 Jul 2026

Paul

Room wasn’t cleaned on our 3 day stay. Overpriced parking was charged to my card twice for the stay, no help from anyone to resolve the overcharge. Would not stay again because of the parking situation unfortunately.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Arvinder

Excellent choice for short trips

Friends_and_family Family

2/10

Poor

15 Jul 2026

Amrinder

You have to pay extra for parking at the property.

Family_with_children

8/10

Excellent

14 Jul 2026

Parmjeet

Clean rooms
And had a good stay

Family_with_children

10/10

Exceptional

14 Jul 2026

LIANA

Nice clean , good coustemer service only problem was our next door neighbor have TV to loud all day long.

Family_with_children

6/10

Pleasant

14 Jul 2026

Shanice

Great customer service! The hotel room is a bit outdated

Self

2/10

Poor

14 Jul 2026

Tanika

Had roaches in our room and in our bathroom and the pool was down the entire weekend the hotel was not kept up as good as it should have been. Not Happy with our stay at all.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Shirlena

I’m leaving this review because of the condition I found the bathroom in when I checked in. I had to clean the toilet seat and the top of the toilet tank myself — there was blood along the inside rim of the toilet seat, the toilet and lid were dirty, and the tank was dusty. I didn’t report it at the time and just handled it on my own.

Aside from that issue, the staff and everyone I interacted with were lovely, and the rest of the property appeared well‑kept. I just believe housekeeping did not do a thorough job preparing my room.

Partner

10/10

Exceptional

13 Jul 2026

Daniel

5 stars

Self

6/10

Pleasant

13 Jul 2026

Jackeline

Parking is not the best, had to pay extra. Room was okay; carpet looked very dirty.

Family_with_children

10/10

Exceptional

12 Jul 2026

Ernesto

Volvería a este lugar definitivamente, fue más que mejor

Friends

2/10

Poor

12 Jul 2026

Baodi

This place is way understaffed. Took over an hour to get checked in and when we got to the room the door wouldn’t lock because it was broken. Then they gave us another room that only had 1 bed when we needed 2 beds. When they cleaned our room they took all the towels away and didn’t replace the towels and our stuff had been moved. I waited over an hour for them to send towels to our room and we never received any towels. Also the rooms had multiple mosquitoes. Honestly worst experience ever, I need a refund.

Family_with_children

4/10

Poor

12 Jul 2026

Richard H

Wi-Fi works

Partner

4/10

Poor

10 Jul 2026

Alice

The person at the front desk David was extremely rude charged more for food items than the actual ticket price in the little mini store and when I asked for a refund he said No. Refused to give complementary water for Hilton Honors members. Bad customer service. Expect to be charged parking. No night staff we needed extra towels had to go down to get them and see the rude guy again. Bad experience and service!

Family

2/10

Poor

09 Jul 2026

Miya

The bedding was all white and dirty. I had to request clean bedding and the second comforter I was had permanent stains on it. the bath towels are very rough you can exfoliate your face with it. Staff was very nice but once I saw the dirty bedding I was uncomfortable.

8/10

Excellent

09 Jul 2026

Laneisha L

Pool was under maintenance. Would’ve been nice to enjoy it in the middle of summer. None of the staff mentioned there were parking fees. Great room and hotel otherwise.

Family_with_children

10/10

Exceptional

08 Jul 2026

Francis

The staff was very helpful the room was fine

Self

8/10

Excellent

08 Jul 2026

John

Overnight parking is pricey.

Family

6/10

Pleasant

08 Jul 2026

Robert

Staffs were not

2/10

Poor

07 Jul 2026

Abdul

when I booked 5 rooms for 2 nights each, at the time of booking my it had parking and breakfast but when we got there the staff at the hotel said that we had to pay $ 46 dollars per vehicle per night and we ad 4 vehicles and we had to pay for breakfast.
I would not go this hotel again and I would tell my family and friends not to go as well.

thanks

Family_with_children

10/10

Exceptional

07 Jul 2026

Mirla

Clean room

Family_with_children

10/10

Exceptional

06 Jul 2026

Deborah

Quiet. Next to harbor. Clean. Friendly staff.

Partner

4/10

Poor

05 Jul 2026

Abigail

The app says that free parking and free breakfast and charge everything is very expensive, they don't clean the room and they don't put clean towels, I don't like this hotel, it's very expensive for what they offer.

Family_with_children

2/10

Poor

05 Jul 2026

KIRANJIT

Air conditioning was too bad the staff is super bad at the booking they said breakfast included but they charge us for breakfast and more over they took 150 from our deposit for no reason

Family_with_children

2/10

Poor

03 Jul 2026

Curtis

Parking is $48/ night. They have reasonable rate and then surprise you with price gouging in there parking lot.

10/10

Exceptional

03 Jul 2026

Verified traveler

Very happy

Family_with_children

8/10

Excellent

02 Jul 2026

Vanessa

The rooms were okay. We booked two rooms. Our first room had dirty sheets, but they replaced them right away, and the second room had no lamp between the two beds, which we thought was odd. Overall, it was a decent stay.

Family_with_children

8/10

Excellent

02 Jul 2026

Shitel

Property was overall good but I was shocked by the $47 overnight parking rate which was not mentioned when I booked ! It was just around 40% of my room rate had I known this I wouldn’t have booked !!!!

10/10

Exceptional

02 Jul 2026

thomas

From check in to check out, ll of it was perfect

10/10

Exceptional

01 Jul 2026

Yesenia

The staff was excellent, my daughter developed a sore throat during the night and the front desk staff helped us choose a medication from the mini store they have .. n because we were there in the middle of the night they just charged it to our room instead of having me go get my wallet to make the purchase.

Family

8/10

Excellent

30 Jun 2026

Pei fang

Would be nice to have a microwave. All other things are great. Thanks.

Partner

4/10

Poor

29 Jun 2026

Hamza

As others have mentioned. I had booked Bay view with hardly visibility of Bay.
The hotel location is ideal to get on freeway but there is hardly anything to offer by Hotel itself - Interior is little outdated, Room checkin process is not the best, housekeeping was night mare.
I had leaks in my washroom and asked for housekeeping, it was not resolved until next day.

Partner

10/10

Exceptional

29 Jun 2026

Elisa

Great location and great pricing.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Maria

Location was perfect, clean room. I would definitely stay here again!

Partner

6/10

Pleasant

27 Jun 2026

Paul

The hotel and room was nice. Adding a microwave in the room would be a great convenience. Parking should be included.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Rene

.

Partner

4/10

Poor

23 Jun 2026

Isabel

Reallly sad for the Pool, the heater was not working and pool looks dirty, besides that hotel was good

Friends

6/10

Pleasant

23 Jun 2026

BIN

2 nights parking was 88$

Family_with_children

6/10

Pleasant

22 Jun 2026

Shannon

I didn’t get the best view of the bay. Noises happening all night on the floor above me, but there was nobody staying in that room. It was like a knocking sound and I was on the seventh floor, but there’s eight floors. So I didn’t get the best sleep.
I called after I left to talk about it so maybe they could rectify in the staff did nothing.

Friends

8/10

Excellent

21 Jun 2026

Stephen

Room wasn’t ready until well after normal checkin time. Disappointed

Family_with_children

2/10

Poor

20 Jun 2026

Nancy

Not even a 2-star hotel, let alone a 4-star property. This felt like a complete misrepresentation. The carpets were dirty and poorly maintained, the TV was not working and showed no signal, and the bed springs were worn out and uncomfortable.

The bathroom had a musty odor, and basic amenities were missing. Even the curtains appeared dirty and unclean. If this is considered a 4-star hotel, I seriously question the standards of the DoubleTree brand.

Very disappointed with the overall condition and quality of this property.

Family_with_children

6/10

Pleasant

20 Jun 2026

Gauhar

This is not a regular Hilton hotel, but a DoubleTree property operated under the Hilton brand. First of all, the staff were very friendly, and we have no complaints about them. However, the hotel itself was very dirty. We couldn’t even let our children play or walk on the floor because the carpet was so dirty that it felt sticky under our feet. That was completely unacceptable.
I won’t even comment on the windows and curtains. The hotel looked old and poorly maintained. We stayed for only two days and simply couldn’t stay any longer. It was nothing like what was shown in the promotional photos. So don’t expect the same view or condition when you arrive.

10/10

Exceptional

20 Jun 2026

Vernon

The staff was very helpful, especially Shannon - very accommodating to our very special occasion

Family_with_children

8/10

Excellent

18 Jun 2026

Ronda

Hotel was fine Showers need to be updated

Partner

8/10

Excellent

16 Jun 2026

Horace

Over all a very nice place to stay

Family_with_children

8/10

Excellent

15 Jun 2026

Ejonica

Everything was ok

10/10

Exceptional

15 Jun 2026

Eduardo M

Great place to stay. Near freeway. Costco down the street. Caltrain also down the street. Easy was to get downtown.

Family

10/10

Exceptional

15 Jun 2026

Robert

Great

4/10

Poor

14 Jun 2026

Maria

I booked through a third party which said that they served breakfast for an additional $41 which I paid, when I got to the property, they only give you a voucher which is $18 for two people so $36. That’s less of the money that I paid. The menu is extremely limited and very simple and plain for expensive prices at the restaurant there. If I would have known, I would have gone to eat breakfast somewhere else and would have not booked this hotel. The parking is really expensive $45 per night for a small sedan.

Family_with_children

10/10

Exceptional

14 Jun 2026

Sage

Affordable, only a little over $100 a night, yet in a nice area that's only 25 minutes away from San Francisco. This will be my go-to hotel every time I visit the Bay. The only downside is the parking fee.

Family

10/10

Exceptional

14 Jun 2026

Merissa

Amazing clean large rooms!

Family_with_children

6/10

Pleasant

13 Jun 2026

Steve

The guests service was helpful. My only concern was the room. The sink didn’t have fully water running and the bathtub drain stopper was broken and was removables. Another problem was the parking fee. Middle of nowhere and why do we have to pay for parking of $40. I like the snack shop since there is no restaurant in the area for late night but overall, it’s a decent hotel. If I was staying for several days, I honestly wouldn’t stay here.

Business Family

8/10

Excellent

13 Jun 2026

Ran

It’s better to have shuttle service

Self

4/10

Poor

12 Jun 2026

Jamie

Clean rooms we just were disappointed that we had to pay for parking that was an unexpected expense after spending a hefty price for 3 day stay.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Victorian

The staff was not helpful at all. Front desk don’t answer their phones the second time u call and jst let it ring. When u need towels they snap at u to call some other number. Annoying as hell

Partner

8/10

Excellent

11 Jun 2026

Tricia

The room was well clean and the front desk clerk was very helpful and pleasant.

Partner

10/10

Exceptional

10 Jun 2026

Jose L

Celan romm

Partner

10/10

Exceptional

08 Jun 2026

Letricia

Always enjoy the double tree!!

2/10

Poor

08 Jun 2026

ERNESTO

I booked a room with marina View, which I did not get and when I complained about it they did not offer me a solution. That was very disappointing.

Friends

6/10

Pleasant

07 Jun 2026

Laura

No, breakfast, broken hair dryer, did not like Parking fee , staff was fine . No walk in shower. Only tubs. I liked very comfortable beds

Partner

4/10

Poor

06 Jun 2026

Neil

For what I paid, place was disappointing. Little attitude at the front desk, room wasn’t too comfortable, weird bed no boxspring so the mattress sunk. Bathroom was just one giant room so showering was weird also. Figure for the price it would be a complimentary breakfast; nope had to pay for that. Oh and if you plan on booking this, have to pay for parking too, at downtown prices. greasy. Could have saved over $200 US and slept in my car. Appreciate it doubletree

Self

10/10

Exceptional

05 Jun 2026

Joel

Staff was very polite and friendly

Partner

10/10

Exceptional

01 Jun 2026

Larry

Clean rooms, great staff, love the free cookies!!!

10/10

Exceptional

31 May 2026

KEVIN

Love the hotel - clean rooms - clean hotel - quiet - nice location away from the busy city. The bar/restaurant was delish and the drinks were great! We loved the bartender Eric. He was friendly and personable. Would definitely go th the DoubleTree when we come back ot to the SF area.

Partner

8/10

Excellent

31 May 2026

Raul

good property, be aware parking is $45 a night for parking, Ice machine down otherwise good.

Self

10/10

Exceptional

31 May 2026

Kelley

Clean rooms, friendly staff. Perfect location for an early morning flight

Family

10/10

Exceptional

31 May 2026

John

Great place to stay

Family_with_children

10/10

Exceptional

31 May 2026

Leslie Alejandra Valero

Amazing service

Partner

10/10

Exceptional

29 May 2026

Mark

Staffs were really nice especially the one who checked us in!

Family_with_children

8/10

Excellent

28 May 2026

Dianne

Overall safe nice area, just wish there was a microwave in the room and had access to go in & out via stairs.

Pet

6/10

Pleasant

28 May 2026

Anh

Room is clean. Check in staff is friendly, but didnt tell me about register my car with the parking company. The parking situation is very confusing. I wasn’t aware that parking is not included and got a parking notice in the morning. I asked the front desk staff in the morning of 5/28 but he just simply says that it’s not part of the room without providing any assistance. Parking fee was $50 for 1 night. I chose to pay but will not be booking with this double tree location in the future.

Family

10/10

Exceptional

28 May 2026

Emanuel

When we arrived the staff helped me check in and gave us cookies. Every staff member I came in contact with were very polite and helpful. The room was very clean.

Family

10/10

Exceptional

26 May 2026

Ariadna

Clean and staff was super friendly. There is ONLY paid parking which is really expensive and per night on top of paying for room. We ended up paying an extra $150 on top of room stay. The breakfast isnt included either. Other than that the place was pleasant and location also felt safe.

Friends

10/10

Exceptional

25 May 2026

Gasan

Nice hotel, helpful staff. Good breakfast. Very safe location.

Family_with_children

8/10

Excellent

25 May 2026

REBEKAH

Tiles in the bathroom floor were cracked. Rips on the fabric on the bench in the room. Parking could be a little lower

Family

8/10

Excellent

23 May 2026

Alma

Staff was very professional, friendly, and helpful. Hotel very nice and clean. You do need to pay for parking and no complementary breakfast. Overall recommend.

10/10

Exceptional

22 May 2026

Jennifer

It was my first time staying here and it was great, Awesome Staff.nice and clean

Partner

10/10

Exceptional

21 May 2026

Charles

After arriving from a long drive from So Cal, met with a nice, very modern area.

10/10

Exceptional

20 May 2026

Tom

Everything was fine. Staff was very helpful and attentive.

Self

2/10

Poor

20 May 2026

Catalin

Paid $250 per night for four people and two nights, and I got:
A room with two beds and a bathroom
Two bath towles for all four and two days.
Didn't changegd or cleaned the room.
Parking need to pay $45 per night
Water pressure was very low, takes a lit of time to take a shower
Breakfest not included at that price.
At almost 300$ per night I'm sure that you can find something way better than Double Tree!

Family_with_children