DoubleTree by Hilton San Francisco Airport North

United States , San Francisco Area - CA
Brisbane, 5000 Sierra Point Parkway
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100 reviews shown

10/10

Exceptional

18 Mar 2026

Jane

super convenient to sf!

10/10

Exceptional

18 Mar 2026

Ngan Quach

Nice

Partner

8/10

Excellent

16 Mar 2026

Amith

Great staff and service.

Family_with_children

10/10

Exceptional

15 Mar 2026

LeVee

Clean room. Amazing staff. Family friendly

Family_with_children

10/10

Exceptional

15 Mar 2026

Jose

Good

10/10

Exceptional

12 Mar 2026

Somally

Nice hotel!

Friends

10/10

Exceptional

10 Mar 2026

James

fantastic service and great location

Self

4/10

Poor

09 Mar 2026

Kaylin

Stayed for 3 nights with a childhood girlfriend whom I hadn't seen in about 25 years.
The view of the Bay from the room was nice. There was a BUG in the sheets of one of our beds. Housekeeping just kind of threw our towels on the left corner of the sink in no organized fashion. Usually fresh towels are folded or rolled neatly like they are when you first check in. I'm not impressed with this location, housekeepings lack of professional service and BUG in one of the bed.

Friends

10/10

Exceptional

07 Mar 2026

Craig

Great location, clean rooms and comfortable beds, scenic views, convenient drive to the city. Only issue is parking is expensive and should be free.

Partner

2/10

Poor

06 Mar 2026

Robert

Restaurant closed 20min early the bar tender was rude and she gave me 3 year expired steak sauce.

Self

8/10

Excellent

06 Mar 2026

Alexander

Very comfortable room and bed. Very easy location with nice walking options between meetings. The buildings were a bit tired. I was also a bit surprised that my room was not cleaned.

Self

10/10

Exceptional

05 Mar 2026

Melissa

The carpet needs to be cleaned

8/10

Excellent

03 Mar 2026

Monserrat

Room was very nice but wasn’t delivered clean sheets when I called and left a vm to housekeeping. Also parking is not included; an additional charge is placed.

Self

8/10

Excellent

03 Mar 2026

Diannah Mae

Clean and safe

Family_with_children

6/10

Pleasant

02 Mar 2026

KATHARINA

Pros: close to airport, breakfast buffet, clean bathrooms especially near lobby

Cons: expensive parking, staff inconsistent but Bea was really nice, AB was not, didnt even smile, pool can be cleaner. Marina view isn’t exactly in the pics.

2nd time staying here- wasnt offered cookies the 1st time. They said don’t do special touches/upgrades for milestone bdays or events.

10/10

Exceptional

02 Mar 2026

Pauline

Friendly staff, clean room, our original room choice was unavailable but the receptionist made the moment right and offered us free breakfast for the next day and even waived our parking fee. Still had a room with a great view. The complimentary cookies were delicious.

Partner

10/10

Exceptional

28 Feb 2026

Natara

Best money ever spent

10/10

Exceptional

25 Feb 2026

troy

I can’t complain

Self

8/10

Excellent

25 Feb 2026

RUBEN

great

6/10

Pleasant

24 Feb 2026

Cynthia

Service was mediocre at best.. wasn’t told about the parking till I asked. No one stopped to clean the room during the 3 days. Or even asked.
Bartender was great. Definitely the most basic hotel I’ve been to. Was a clean for the most part. Sheets and towels smelled like they were washed with dish rags.

Family

2/10

Poor

22 Feb 2026

Sound isolation is terrible. We were unable to sleep throughout night, with neighbors talking and coughing.

Family_with_children

10/10

Exceptional

22 Feb 2026

April

really good place to stay at and people are employees are amazing

Family_with_children

10/10

Exceptional

21 Feb 2026

Armando

Clean room. Friendly staff. Delicious cookies.

10/10

Exceptional

21 Feb 2026

Sara

Nicer than expected and comfortable beds .

10/10

Exceptional

20 Feb 2026

Alexa

The last week my husband and I we went to this hotel for our first anniversary and everything was absolutely amazing,the girl in the front she’s was helping our I forgot her name but she’s was really nice,the breakfast was good for me and the room it was really nice and clean,quite and the view was nice too,definitely I’ll be back soon!

Partner

8/10

Excellent

17 Feb 2026

Yasmin

Clean room. Comfortable beds and pillows. Hotel was very clean! My friend and I enjoyed our stay.

The only minor issue was that our sink was clogged.

Friends

10/10

Exceptional

16 Feb 2026

Chatchanun

The check-in was fast and easy. Room was clean and spacious. Everything was great except the high parking fee.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Tiffanae

It was a very nice stay

2/10

Poor

15 Feb 2026

Mariana

Staff had a terrible attitude

10/10

Exceptional

08 Feb 2026

steve

The staff was incredible absolutely made mistake. The kitchen was less than par as I asked for something very simple to be done with my dinner and they failed to do it.

Partner

10/10

Exceptional

03 Feb 2026

Mariah

Clean and nice staff

Leisure Partner

8/10

Excellent

01 Feb 2026

Alissa

Nice place. Was a little surprised to have to pay extra to park in their lot.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Maria Cecilia

Gina wasan amazing support by helping us our needs

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Joy

Everything is great

Partner

10/10

Exceptional

30 Jan 2026

Mary

The room was clean and the staff was friendly and respectful.

Leisure Family

8/10

Excellent

30 Jan 2026

Jonathan

Yes

Leisure Self

10/10

Exceptional

28 Jan 2026

Emanuele

Staff, and breakfast as well.

8/10

Excellent

26 Jan 2026

Wendy

Room spotless and bathroom too! One bed worn down on one side creating a slope to sleep on! Staff very helpful and friendly, especially at breakfast with Sudeep and front desk with Phillip! Loved our stay and hope we can find better beds next time.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Martha

Room was clean . Frontdesk was very attentive ,polite and professional. Will stay here again.

Leisure Self

10/10

Exceptional

24 Jan 2026

Susan

This was a surprisingly good find for us. We travel to the SF area 2 or 3 times per month and we usually stay at other hotel chains. We have never stayed at a Doubletree and we are very happily surprised by how much we like it. The room is clean and spacious. The beds are comfortable. Check-in was easy ad the lobby has a fairly lively bar and restaurant. Basically, the hotel meets all our criteria. It's also very close to the city, which is a huge plus. It only took 15 minutes to drive to the Mission District. One drawback is that the parking is quite expensive ($40/night!). But the price of the room is pretty low, so it puts it in the same price category overall as other hotels we've stayed at. The other future disadvantage for us is that we just bought a Tesla and there is no electric vehicle charger here so we may not be able to stay here in the future.

Partner

8/10

Excellent

22 Jan 2026

danilo

All good
Front desk was very helpful

Leisure Family

2/10

Poor

20 Jan 2026

Zachary

The pool bathroom was atrocious and unhygienic. There was feces on the wall and toilet. It was dried as if it had not happened recently. The bathroom in general looked like a public San Francisco bathroom. There was rubble where a hot tub might have been. There were some cones around it but dangerous for small children.

The breakfast manager micromanaged everyone and hovered. He also made it feel like he was penny pinching. It was rude. I grabbed the wrong thing to pour my yogurt into and he rushed to correct me and pointed to the correct dish. His presence was not welcoming or relaxing. The night shift concierge woman was wonderful though. She was warm and welcoming. The room was average. It was quiet. The hotel property was clean. Lots of parking available. It felt safe. The hotel layout was very straightforward and easy to navigate.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Adriana

Very friendly staff clean rooms facilities

Leisure Partner

4/10

Poor

13 Jan 2026

Donald

Our room did not have any running water. I spoke to the front desk twice and was assured it would be on shortly. By the time we went to bed there was still no running water.
When I checked out the next day I asked about compensation for lack of water (and flushing toilet) and was told by Su to contact Hotel.com and she would approve a refund.

Partner

10/10

Exceptional

13 Jan 2026

Lori

Clean

10/10

Exceptional

12 Jan 2026

efrain

It had a nice cozy atmosphere

2/10

Poor

12 Jan 2026

Alejandro

There was no water for hours, on two seperate occasion in the same day. Wasnt able to shower before going to work, and again when I returened to the hotel at the end of the day.

Business

4/10

Poor

12 Jan 2026

Francisca

There was no bath soap we had to request for one, outlets were not all working, no lights on the desk to work. Had to use drinking water to brush my teeth . At times no water at all. You had to run water to clear. Had to use drinking water to wash my hands. Had to use my cell phone to talk to reception because telephone was noisy or would not work at all. And they ask how could we make it better they didn’t offer any compensation. No cancel refund so had to stick to it. First time to experience something like this.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Chelsea

AC/heater was not working properly, there was trash under the table upon check in, the breakfast was overpriced for bland food, and then the water completely was off, couldn’t flush, wash hands, shower etc - when brought to the hotels attention they said there’s nothing they can do hung up. I did have a pleasant experience with the gal during check in she was kind and helpful!

Business Partner

10/10

Exceptional

11 Jan 2026

Santosh

Good experience.

2/10

Poor

09 Jan 2026

Ana

Service was really bad, a lot of hidden fees, like parking and dog fees, staff not friendly at all

Leisure Pet

10/10

Exceptional

08 Jan 2026

Becky

The room was very clean and comfortable. It was quiet and we had a very nice stay.

Partner

8/10

Excellent

08 Jan 2026

Adriana

Courteous staff

Leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Van

Have to pay $40/ day for outdoor parking.

Leisure Family

8/10

Excellent

06 Jan 2026

Briana

Quite place to stay but did have loud neighbors who would shout even hit the wall or made our room shake enough for us to notice. We purchased breakfast at time of booking which included a daily buffet or omelet (2 to choose from). The buffet was good / decent. I’ve purchased other food vouchers at other locations where the food is amazing. Sadly, this did not live up to others and should have called about the breakfast before purchasing before hand. Also, we were not provided vouchers at time of booking and I had to go back to the front desk and ask for them since they did not provide them at check in time. The gentleman that assisted me told me that they should’ve given them to me when I checked in, and I kindly reminded him that he was the same person that checked me in. He responded to me with, “oh”, and gave me the vouchers. We did eat dinner one night at the bar which was decent. In terms of the room, the water pressure for the shower was not strong and the faucet was difficult to get to warm temperatures. The bed was comfy along with the soft pillows. The television was not a smart television so we could not stream our shows/movies like we normally like to enjoy. Overall, it was an average stay and place to sleep.

*Parking is 45.00 per night and no valet service available.

*pool is indoors but currently closed for construction

*we did not check out the gym at this location

10/10

Exceptional

05 Jan 2026

Tania

Staff was very courteous, great service at the restaurant, housekeeping was attentive, and the rooms were very clean. Only wish the blankets were thicker, I don’t like feeling like I have a thin piece of cloth on me (partial to weighted blankets) but that’s more a hotel thing than a personnel thing.

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

James Richard

The room was clean and toiletries were readily available. I enjoyed the indoor pool and location was easy to get in and out.

Leisure Partner

2/10

Poor

04 Jan 2026

Jarrett

We were under the impression based on the website that the hotel had an airport shuttle it did not. So we ended up having to pay from and to the air port costing 60$ each way. And then after a long day of travel we’re excited to relax in the jacuzzi but it was filled with concrete and no longer available. Both were deciding factors on why we booked at that hotel and after that were completely dissatisfied with our stay.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Uriel

Great room, recommend !

10/10

Exceptional

03 Jan 2026

Cissy

easy to park but $45/per day

8/10

Excellent

01 Jan 2026

Eric

Nice and clean, pay for parking sucked

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Edmundo

Great

Partner

8/10

Excellent

01 Jan 2026

Loretta

room was clean and it was quiet. The only problem is it didn’t have the hot tub like on the website. It was no longer in. They were purchasing another one and won’t be in for another few months so I was disappointed looking forward to soaking my body, but that didn’t happen.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Aimee

The stuff was amazing! The room was clean and nice. The only thing I didn't like was that we had to pay for breakfast and the parking was super expensive

Leisure Family

2/10

Poor

30 Dec 2025

Vamshidhar

Dont have parking.
You need to pay 45$+ for parking for one night.
They dont say this on website. Try other nearby, which provides free parking.

Leisure Family

10/10

Exceptional

30 Dec 2025

Army joy

Staff were all very friendly and approachable. We loved their freshly baled warm welcome cookies! They were so good with my niece. Location was spot on forcthe airport. Breakfast was divine. Rooms were clean and stunning view of the marina xx overall experience was very impressive and one very satisfied customer.

Leisure Family

10/10

Exceptional

28 Dec 2025

Asif

It was a comfortable stay there.

Family_with_children

2/10

Poor

28 Dec 2025

abdulkadir

Poor service
Dirty property
No help for complains

10/10

Exceptional

27 Dec 2025

Remigio

Rooms so clean...Staff nothing but the best.

Leisure

10/10

Exceptional

25 Dec 2025

Brian

Great Hotel inside & out, located in a commercial area.

Self

10/10

Exceptional

23 Dec 2025

Shelly

Natalie in the front desk very helpful and friendly always have a positive attitude!

Family

8/10

Excellent

22 Dec 2025

Wendy

Rooms are clean. Environment is good.

Leisure Family

10/10

Exceptional

21 Dec 2025

John

Check in was fast and easy

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

John

Everything was easy. check in was really easy with the app.

Friends_and_family Friends

10/10

Exceptional

19 Dec 2025

Olga

Excellent

6/10

Pleasant

15 Dec 2025

Gabriela

Staff was very nice and helpful. Bed comfy, good size room and clean, the only 2 things I didn’t like is that they didn’t clean the room, we stayed 2 nights and they don’t even tell you or give the option like in most of the places after covid. And the other thing (we didn’t know until it was too late) parking lot is crazy expensive!!!! 45usd per night. I guess if you are not driving is a good place to stay though. It is always Hilton who charges for everything extra!!

Leisure Partner

10/10

Exceptional

15 Dec 2025

Mellissa

Clean

8/10

Excellent

14 Dec 2025

shelley

I’m not pleased about the exorbitant parking fee, added to the price. This was not disclosed in my original reservation. I believe the law states that the total must be disclosed on all reservations in the state of California.

Leisure Friends

6/10

Pleasant

07 Dec 2025

Emely

Overall I had a nice stay, the room was less clean than what I am used to. The water after I took a shower didn’t go away, the lamp didn’t work, and the hairdryer only blew cold air. Granted I wasn’t in the room as much, it really was a place to just rest and sleep. The staff was very friendly and I felt safe parking my car there, and there were times I got back late and I still felt safe in the area as a solo woman traveler

Business Self

8/10

Excellent

04 Dec 2025

George

Parking lot was unmonitored and full. People at 2am who were not staying at the hotel were driving up and down looking for parking spaces. I am handicapped and had to park at another hotel several blocks away and walk every day of my stay.

Self

6/10

Pleasant

03 Dec 2025

Tony

Location wasn’t ideal.

Business_and_leisure Self

2/10

Poor

02 Dec 2025

Donald

I will never stay at this place again. Our room wasn't vacuumed, for some reason there was pine needles all over the floor in that room and we found sunflower seeds on the floor as well I was so grossed out by the way the rug looked I didn't even want to walk barefooted on it. The sink get backing up and the hot water faucet handle kept falling off we had high hopes for this place but left very disappointed. The hotel staff was not that helpful

Leisure Partner

10/10

Exceptional

02 Dec 2025

Charvella

They accommodated after I was placed on floor 7th with loud unruly guess.

They met all my needs in assured that I would have a pleasant stay.

After assigning another room on floor 8th the pleasant stay was accomplishes.

Very Nice Hotel!!
I would most definitely book here again.

Business_and_leisure

8/10

Excellent

30 Nov 2025

Whitney

Room was clean and in good condition

6/10

Pleasant

30 Nov 2025

Rosa

The heater too much noise and they’re supposed to give me the room we the viewf the beach and in the lobby he change your mind and give me the another room and the parking is to expense

4/10

Poor

30 Nov 2025

MYRON

Hidden and outrageous parking fee. Barking dogs at 4:30 a.m. No hot cookie. Noisy air conditioners in neighboring rooms. Won’t stay again.

Leisure Self

10/10

Exceptional

30 Nov 2025

Isha

The staff at the front desk was very accommodating. The view from the room was breathtaking.

Leisure Self

6/10

Pleasant

30 Nov 2025

Kathleen

Old Rooms, washrooms, pillows and blanketsZ

Leisure Family_with_children

4/10

Poor

29 Nov 2025

Jennifer

$45 a night to park.

6/10

Pleasant

29 Nov 2025

Rodney

Room and staff were good. Was disappointed that my booking said it would be a bay view and sleeps 3 (we had our teenage daughter with us) it did not sleep 3, a bed had to be brought in, it did not have a bay view but that’s fine. The biggest thing that upset me was the price of parking. $41 PER night plus taxes and fees!!!! I paid as much for 2 nights of parking as I did for a night at the hotel. RIDICULOUS. $15 a night is the maximum that should be charged.

10/10

Exceptional

29 Nov 2025

Michael

Everything

8/10

Excellent

29 Nov 2025

Rosy

Clean room, well maintained throughout

Partner

10/10