Name: Westin San Francisco Airport
Address: 1 Old Bayshore Hwy, Millbrae, 94030, US

10/10

Exceptional

30 Jul 2026

sheri

It was a perfect location and a great restaurant all in one.

10/10

Exceptional

30 Jul 2026

Maribeth

Thank you!

10/10

Exceptional

29 Jul 2026

Maria

Very clean and comfort

4/10

Poor

28 Jul 2026

Jin Hong

$50 for parking,that is very bad

10/10

Exceptional

27 Jul 2026

Hyunjoo

It was absolutely wonderful.

10/10

Exceptional

24 Jul 2026

Cliff

Handy location near the airport and Burlingame. Got a pool, in-hotel restaurant that serves a good breakfast. Nice sized lobby with chargers, laundry facilities across the road in their sister hotel. Overall, a good hotel to stay near the airport (or in our case to be put in after a flight cancellation).

Nicole at reception was especially amazing, helpful and friendly.

PS. If you like planes, you can have a top view of the runway from some rooms. It was cool watching the A380 take off.

6/10

Pleasant

22 Jul 2026

Shindy

Room looks dated. Pool & jacuzzi was good.

10/10

Exceptional

21 Jul 2026

Danielle

NA

Family

10/10

Exceptional

20 Jul 2026

sheryl

Competent, friendly staff.. especially at check in.. and exercise room and pool were top notch!

10/10

Exceptional

19 Jul 2026

Maribeth

The location is convent, the staff is friendly and competent. The amenities were lovely. Thank you!

Partner

10/10

Exceptional

12 Jul 2026

Kaylee

Easy airport shuttle. Nice to have a bar and dining at the hotel after a 14 hour flight.

Self

8/10

Excellent

10 Jul 2026

Chris Scott

Great staff warm and helpful ! It was also very nice that they give a free glass of wine and a meal credit on checking in! Parking very steep even for SF at 50$.

Self

10/10

Exceptional

08 Jul 2026

Huoxin

Just as expected.

10/10

Exceptional

01 Jul 2026

Stuart

The location is great if you're using the airport. They have a shuttle that runs every 15 minutes and the shuttle ride was around 5-10 min, depending on which airline you are using. There is also a nice walking trail outside the hotel that goes around a lake next to the airport. I believe the full path is 5 miles so it's nice if you want to get a little exercise. We at at the hotel restaurant and the food was average to good. The staff was extremely polite and helpful to answer all of our questions.

Partner

10/10

Exceptional

30 Jun 2026

Amara

clean room and wifi

Family

8/10

Excellent

29 Jun 2026

Claudia

Shuttle

6/10

Pleasant

22 Jun 2026

Erika

It was nice and contemporary. The downside was that there was a party happening in the pool area (food included), that crowded seating areas and with big kids hanging in the hot tub which was not expected at hotel, let alone Westin! Bathroom item just 1 little body lotion. And the biggest inconvenience is parking. Went around 15 mins just to find parking which we have never experienced at a hotel we paid to stay in. We won’t be returning due to this.

Family_with_children

10/10

Exceptional

19 Jun 2026

ARNOLD

Clean room with a great view.

Family

10/10

Exceptional

17 Jun 2026

Marilyn

Very comfortable hotel with helpful and friendly staff and a good gym. Restaurant is also very good. Close to airport with a very efficient shttlr

Partner

10/10

Exceptional

15 Jun 2026

Tori

Very friendly staff. Inviting when I walked into the lobby. I wish I had more time to enjoy the dining room and amenities.

Family

8/10

Excellent

15 Jun 2026

Alvin

Nice property but older. However, consistent with Westin excellence. Did not do daily room cleaning. We asked for it to be done twice, and it was done neither time. Disappointing. Despite this, staff were generally helpful and friendly, especially the housekeeping staff. Wonder if our messages to front desk about room cleaning never got to them

Partner

8/10

Excellent

14 Jun 2026

Reena

Very nice location. Loved my room with the bay view. But disappointed with the bathroom because it was not very clean and also no soap in the dispenser for the body wash and someone was supposed to bring it to my room but unfortunately no one came by . Also the iron in the room was very old and not working. Paying 50$ for parking is ridiculous in my opinion. Also they offered 2 complementary glasses of wine when we don’t drink alcohol and plus I had my 11 year old daughter with me and upon asking the person who checked us in if we could get something instead she just apologized and said there’s nothing she can do.

Family_with_children

10/10

Exceptional

11 Jun 2026

Gregory

I was only there five hours. It was a convenient hotel to the airport and an easy Uber. Can’t really rate it well because I went straight to the room in five hours later I left.

Family

10/10

Exceptional

11 Jun 2026

Anne

We love staying at the Westin SFO after returning from long international trips. We live several hours from SFO, so after 15-30 hours of flying/layover time, we're not ready to make the long drive home. The Westin SFO has the amazing Heavenly Bed and we wake refreshed. The Starbucks in the lobby lets us grab a coffee for the long drive home.

Partner

10/10

Exceptional

01 Jun 2026

Kristyl

I was really happy with this property. It is clean and modern, with excellent amenities. The location is very convenient for connections with SFO. The shuttle bus service is easy to use, with regular services. All the staff were lovely. I would definitely stay here again.

Family

6/10

Pleasant

31 May 2026

Ana

To much noise at night and day like they were working on something do get the ones next to the elevator it sounded like they were up and down all night

Family

6/10

Pleasant

31 May 2026

Amy

GPS had us enter by Aloft hotel and it took forever to navigate the parking lot to get to the hotel. There should be signage. Rooms are clean but completely dated and need to be updated.

Partner

10/10

Exceptional

28 May 2026

Jenn

A nice comfortable and clean hotel near airport. The pool is also fantastic. The pool water temperature was perfect and there's also a jacuzzi. A nice bonus after a long day. The food at Grill and Vine was excellent esp the korean bbq sliders.

Family_with_children

10/10

Exceptional

24 May 2026

Lucine

Clean and the restaurants food there was healthy and delicious.

Self

6/10

Pleasant

18 May 2026

garry

Staff amazing, Glenn & James on reception were fabulous

Linda in the Grill & Vine was super friendly and helpful

We arrived late and after checking in we ended up changing rooms as we had a few issues and James did help us out even though it was nearing midnight.

However, the room we were given although the next class up , the cleaning staff must have miss understood their job description... the room was anything but clean, toe nails on the carpet, ketchup on the woodwork above the curtains, and the grubbiness of most of the touch points yuk

As it was so late after moving from our previous room we seriously couldn't be bothered to do it again, bearing in mind we'd been travelling for many hours...

We stayed put, slept a few hours and left.

Glenn on Reception was again very helpful and he said he would take this up with the cleaning team.

I only hope they can improve the cleaning, as we have stayed in numerous Westin Hotels and loved them all.

Maybe this was a 1 off 🤔

Partner

10/10

Exceptional

16 May 2026

Constance

The lobby restaurant is very tasty and great for an early dinner on a night when you have an early flight the next morning. Shuttle runs every 20 minutes - super convenient.

Partner

8/10

Excellent

11 May 2026

James

Pool and exercise room were great. Difficulties with parking but staff was very helpful in resolving issues

Partner

10/10

Exceptional

11 May 2026

Kirsten

Staff was extremely helpful

10/10

Exceptional

07 May 2026

Donald

Good

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Joseph Paul

Close to the airport

10/10

Exceptional

27 Apr 2026

Benedict

Wonderful place to be in. Good food at the restaurant and our all time fav Starbucks. Cheers to the front desk team, very cooperative and accommodative. Three cheers to the entire team. Prabhu

Family_with_children

4/10

Poor

20 Apr 2026

PETER

Our room was very noisy overnight. Perhaps from the heating system or elevator shaft. Surprising given the cost of the room.

10/10

Exceptional

19 Apr 2026

shalisa Sloan

Nice and comfortable airport stay!

10/10

Exceptional

18 Apr 2026

Karla

Restaurant was excellent both food qualify and staff!

10/10

Exceptional

13 Apr 2026

Gilberto

Great

10/10

Exceptional

07 Apr 2026

Agnes Janet

Staff are very friendly and helpful. The location... WONDERFUL!!! The shuttle service from and to the airport is really convenient.

Friends

8/10

Excellent

06 Apr 2026

Jennifer

Hotel was nice. A little dated but clean. Friendly staff. Beautiful pool. We enjoyed our stay.

Family_with_children

8/10

Excellent

05 Apr 2026

Niall Sean

Nice

Family_with_children

2/10

Poor

05 Apr 2026

Yue

Hidden Destination Fees – Be Aware

I recently stayed at this hotel as part of a group booking, and overall the experience was positive in many ways. However, there is one important issue future guests should be aware of.

The hotel charges a daily “Destination Fee” (in my case $25 per night per room), which is not clearly communicated at check-in and is not included in the visible room rate.

Instead, guests are given vouchers (coffee, drinks, etc.) that appear optional or like complimentary perks. At no point was it clearly explained that this fee is mandatory and cannot be declined, even if the vouchers are not used.

For a multi-room, multi-night stay, this resulted in a significant unexpected cost (hundreds of dollars).

I would strongly encourage future guests to ask about all additional fees in advance, and I hope the hotel can improve transparency around this in the future.

Friends

10/10

Exceptional

02 Apr 2026

Dominic

did not use the bar. All staff were great

10/10

Exceptional

02 Apr 2026

Linda

Always a clean, quiet place to stay before heading to SFO

Partner

10/10

Exceptional

30 Mar 2026

Lindsey

Nicole greeted us upon arrival and assisted me with check-in, as well as setting up a member account. She was extremely helpful and made the entire experience seamless from start to finish. It was especially nice to have her assist us again during check-out, which made our departure just as smooth as our arrival. I truly appreciate her calm demeanor and cheerful attitude—it made our stay even more enjoyable.

10/10

Exceptional

27 Mar 2026

Lilah

.

10/10

Exceptional

23 Mar 2026

Tuyen

Great Spot!

Partner

8/10

Excellent

23 Mar 2026

Dawn

Restaurants choices were far and needed uber. Pool/hot tub closed too early to enjoy. Many extra fees that had little purpose to a family passing through.

Family

10/10

Exceptional

23 Mar 2026

Hitomi

Best location ever when flying in and out of SFO

Self

10/10

Exceptional

22 Mar 2026

Rob

I’m an airline pilot, so staying in hotels a lot. This was my first stay at this Westin location. It was clean, comfortable and quiet. As always with Westin, the beds and pillows are the best. The price was outstanding too.

10/10

Exceptional

21 Mar 2026

Steffany

Yea the Westin was wonderful! We really liked the convenience of a restaurant in the hotel! The hospitality of the staff was excellent! We loved how comfortable the beds were too! Very luxurious as the sheets were high quality also! If we could have packed the beds in our suitcases we would have taken them home with us as they were that comfortable!! We will be back next year for sure!

Family

6/10

Pleasant

19 Mar 2026

Demetra

Ended up with a charge on my card after checking out that was never mentioned prior. have reached out and not gotten a Response. Don’t recommend.

10/10

Exceptional

19 Mar 2026

Claire

The Westin is a really good option for staying by the airport. We appreciated their food credits, and the staff was helpful. Overall the checkin and checkout process as well as the shuttle to the airport worked well.

6/10

Pleasant

19 Mar 2026

Damian

Yes airport shuttle was easy to find. Hotel was a bit old and outdated

10/10

Exceptional

16 Mar 2026

Julie

We had a beautiful stay at the Westin with our room over looking the beautiful bay. The service was wonderful and the food and drinks delicious. They even have a Starbucks in the lobby.

10/10

Exceptional

16 Mar 2026

Anne

Comfortable king size bed for the night before our 5:50 am flight. We ate at the on site restaurant and it was very good and the complimentary glass of wine was a nice touch. The 4:05 am shuttle was right on time and a quick 5 minute ride to SFO terminal one.

Partner

10/10

Exceptional

10 Mar 2026

Serena

This was my first time staying at this property, and it didn't disappoint. The hotel is large, and it's older, but many things have been updated, and they keep it sparkling clean. My room was a bay view, and I also had a huge picture window of San Francisco international airport. The floor I was on was quiet and clean, and the housekeeping staff was kind and helpful with any additional needs I had. The beds are soft, the linens and towels were very clean and smelled fresh. The tub wasn't draining well, so they sent a maintenance person to get it draining better. I ate at the restaurant several times, and all the food was delicious, and delivered to our table in a timely manner. I can't say enough about this property, and I will definitely be staying here next time I'm in SF.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Jacque

Parking stalls too narrow. Great staff. Drink beverage fridge in snack shop not keeping drinks cool. No microwave.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Lucila

Nice reception quick and efficient! Great breakfast and good restaurant. Starbucks is a plus.

Self

10/10

Exceptional

08 Mar 2026

Juanita

5 star all around

Family_with_children

8/10

Excellent

08 Mar 2026

Roberta

It is a really nice place, very close to the airport and the shuttle runs really regularly. A bit pricey, but that seems to be everywhere now!

Family_with_children

10/10

Exceptional

08 Mar 2026

Elizabeth

Very convenient to the airport. Airport shuttles run very efficiently. I would stay there again.

Self

10/10

Exceptional

07 Mar 2026

Kristen

Air conditioner was good. Water pressure could be better and the rub drained very slowly. It was tough to turn off and dripped throughout the night. View was good and bed was comfortable. Starbucks in the lobby was great. Staff had issues with check in and couldn't use regu

10/10

Exceptional

07 Mar 2026

garth

Quick check in. Nice room. 7 minutes on Shuttle this am to terminal 1. Do charge a $28 resort fee but they give you 2 free glasses of wine and a $13 food credit. So a wash.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

janice

lovely stay. convenient. treated well by staff.

10/10

Exceptional

28 Feb 2026

Robert

Clean, spacious room. Staff was helpful. Shuttle service was great.

Self

10/10

Exceptional

28 Feb 2026

Myra

Very very clean

10/10

Exceptional

23 Feb 2026

Marilyn

Excellent service. Very helpful and polite staff. Room was impeccably clean and comfortable. Would highly recommend and will stay here again.

Partner

10/10

Exceptional

21 Feb 2026

Crystal

The bar-restaurant was really good: enjoyed the shrimp crab egg rolls, ribeye steak, the Cobb salad all were very tasty. Staff was professional and friendly.

Partner

10/10

Exceptional

20 Feb 2026

Christy

The room was clean, the hotel does a late check out for 1/2 price til 9pm, which was awesome for midnight flight! Restaurant food is amazing.

Partner

4/10

Poor

19 Feb 2026

Shahriar

It felt like they were doing construction or something outside. Could not sleep at all, then I realized the elevators were right behind my room. Terrible experience, will never stay there again. Not a 4 star hotel whatsoever.

Self

6/10

Pleasant

16 Feb 2026

Kastin

It's an older hotel and I feel decorated to try and help but it's not helping. Bathrooms are old carpet is old and smells. Not for me moving forward I'll probably stay somewhere else

Partner

10/10

Exceptional

15 Feb 2026

Lache

Great customer service

Leisure Partner

6/10

Pleasant

15 Feb 2026

Jennifer

While the pool, the location, and the property grounds were well kept, the parts of the hotel that were what I paid for, my personal experience was below expectation. The room was advertised to be soundproofed but we could hear sound clearly from rooms down the halls, from above us and even sounds from the elevator. The room had a smell of old urine and there seemed to be no way to control the temperature. The pool closed at 9pm which seemed unusually early as most other hotels close at 10pm there was also not adequate parking for the number of guests. At $48 a night, I would expect to be able to park without having to circle the parking lot for 30 minutes waiting for
a parking space to become open.

Partner

8/10

Excellent

11 Feb 2026

Arelis

Nice hotel, clean, internet/tv service was terrible but not sure if that was a one off. Not sure why but I wouldn’t return? It is ok though just not for me.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Todd

Fast, friendly, clean.

10/10

Exceptional

08 Feb 2026

Timothy

👍

6/10

Pleasant

02 Feb 2026

keith

Friendly staff, great location for the airport and food was tasty. However, rooms are tired and the restaurant opens quite late in the morning

Business Self

8/10

Excellent

01 Feb 2026

Tona

Nice staff and clean room. Only stayed one night after coming back from Europe. Would stay again

Partner

10/10

Exceptional

28 Jan 2026

Myrna

Clean room

Friends_and_family Friends

8/10

Excellent

27 Jan 2026

Michael

Clean

Leisure Friends

2/10

Poor

26 Jan 2026

Bentley

I will never book or recommend this hotel again. On January 24th, one of the people traveling with me tested positive for COVID, and our flights were canceled due to a snowstorm. Because of this, I had to cancel hotel, and car rental.
When I contacted the hotel, the manager told me the reservation was non-refundable and refused to help in any way. I explained that the situation was completely out of my control and that I couldn’t afford to lose the money. I simply asked if they could move the dates or offer a credit, but the response was cold, stern, and dismissive.
It takes very little to show basic kindness and understanding. Compassion goes a long way, especially during unexpected emergencies. This hotel clearly values money over its guests. I strongly advise travelers to choose places that choose you—this one does not.

2/10

Poor

22 Jan 2026

Jack

I lost my driver's license and had a temporary one from DMV that the manager would not accept because there was no picture. I had the reservation on my phone...showed him the settings page on my phone with my name and my picture and he still would not accept that it was me. Not only that but he was rude to my girlfriend and I saying (not) and telling my girlfriend to \"stop talking now\". I will NEVER go back to that property and considering dropping Marriott altogether.

Business Partner

10/10

Exceptional

20 Jan 2026

Bettina

nice people at the reception

6/10

Pleasant

20 Jan 2026

Artin

Rooms are tired. They need to be updated.

10/10

Exceptional

19 Jan 2026

Lacie

The person that checked me in was so great and made me feel better about getting stuck overnight in SFO.

The staff at the breakfast restaurant was also so nice and so fantastic.

6/10

Pleasant

19 Jan 2026

Joshawh

Check in process was a pain. Breakfast was overpriced per person. Staff was disrespectful. But the hotel is very nice.

Business

6/10

Pleasant

18 Jan 2026

Hinika

The staff were very helpful and accommodating with my early check-in request. While the room was listed as soundproof, I wouldn’t fully agree with that description. I didn’t have issues with outside noise or neighbors, but I could hear airplanes, so it wasn’t completely soundproof.

The room was not properly cleaned upon arrival. The carpet had minor stains, and the bathtub appears worn and discolored, likely in need of replacement. The bathroom towels should also be replaced, as some were ripped or had a dingy appearance. I would probably stay here again, but there are some areas that need improvement.

Leisure Self

4/10

Poor

18 Jan 2026

Nizarali

Check in asked for help with luggage. Told no bellhops. Was told not till 7.00am
If you are older with wa
Lking with a cane no help
Same with the Limousine driver not helpful
Room needs updating
For a Weatin very disappointed.

Leisure Partner

10/10

Exceptional

17 Jan 2026

john

Yes perfect

Business Self

6/10

Pleasant

14 Jan 2026

Herman

The room really shows its age and definitely needs some updates. The location is good but a bit too close to the SFO runways. We could hear the plane takeoff/landing from our room. Another issue was the noise from other rooms due to the poor soundproofing.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Brian

Nice place, great staff.

10/10

Exceptional

07 Jan 2026

Patricia

We stayed one night at the Westin SFO and it was a wonderful experience. The hotel was sophisticated and well designed. Our room was very clean and comfortable. Check in was a breeze and the restaurant was so good! Special kudos to our server, Bismarck, who was very friendly, attentive and professional, even though we showed up late in the evening. All in all, our night at the Westin was great!

Business Partner

10/10

Exceptional

07 Jan 2026

Liliana

Wonderful service especially cleaners and waitresses as well as some of the front desk. So helpful and so kind- going out of their way and doing more than is expected of them.
Clean and mostly comfy.
Only complaint small rooms and double beds are a squeeze to share !

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Teresa

The room was outdated and the bathroom was cheap and felt more like a gas station or a Holiday Inn.

10/10

Exceptional

05 Jan 2026

Matt

Front desk staff was super friendly and helpful. The cleaning crew was very friendly and cheerful. The restaurant is always good and the rooms were. clean.

8/10

Excellent

04 Jan 2026

Peter

Room was lovely with view of the airport. Parking was expensive even with a discount. Restaurant was overpriced for what it was.

10/10

Exceptional

02 Jan 2026

Valerie J.

Pizza in lounge was yummy!

Leisure Self