Name: Embassy Suites San Francisco Airport Waterfront
Address: 150 Anza Boulevard, Burlingame, 94010, US

Embassy Suites San Francisco Airport Waterfront

San Francisco Area - CA · United States

100 reviews shown

10/10

Exceptional

08 Jul 2026

Jose

10/10

Exceptional

07 Jul 2026

Michael

Excellent breakfast options. Staff was courteous and helpful. Parking lot is less than pleasant.

Family_with_children

10/10

Exceptional

07 Jul 2026

Kenia

Free breakfast was amazing!

Partner

4/10

Poor

06 Jul 2026

Ginu

Everything was good. But there is hidden charge of $45 parking fees per night. Keep that in mind when you book it here

Family_with_children

10/10

Exceptional

06 Jul 2026

James

Love staying at Embassy Suites. Great location for where we are going, Workd cup game. Great breakfast as always. Beautiful property. Great rooms. Indoor pool and free snacks and “happy hour” drinks. Always enjoy staying at Embassy Suites.

Family_with_children

10/10

Exceptional

06 Jul 2026

Sylvester

Nice property seemingly well maintained. Lots of space even with a dog event going on.

Family_with_children

10/10

Exceptional

05 Jul 2026

Andrew

The breakfast is excellent with so many choices available.

Partner

6/10

Pleasant

05 Jul 2026

Jeff

The breakfast, especially for free, was great including the breakfast staff who are the unsung heros of this hotel. Very fresh, variety, and kept nice and clean!

The front desk staff on a late Friday, holiday weekend check in were not friendly or helpful. Received ZERO instructions about the hotel or our stay other than the outrageous $45/night parking fee. A fee this high with no absolutely no parking staff. Additionally, no one to assist with bags. I was literally pointed to the front and back corners of the hotel and told I MIGHT find a luggage cart there. When I did locate one I had to bring it all the way out to the furthest parking spot which is the only one my wife and two small children could find while I checked in.

Upon check out... Sunday at check out time... Only two front desk staff on a holiday weekend with a convention ending that had the hotel sold out. Poor planning.

I have a long 20 year history of staying at this property and it's a great memory in our family. So it gives those feels for us, but I'd unfortunately think twice about staying again...

Again, the breakfast staff and the housekeeping staff are great, but the front of house leaves something to be desired.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

JOCELYN

The waterfront location is a definite highlight. Unfortunately, my experience with some of the front desk staff was disappointing. While I was waiting in line, one staff member was briefly available but never acknowledged me. Instead, she immediately assisted a guest who had just walked up to her. After that, I was still waiting to be helped, yet she again overlooked me and accommodated a flight crew member and his companion. A simple acknowledgment or \"I'll be with you shortly\" would have gone a long way. The lack of courtesy made me feel ignored and left a negative impression despite the property's great location.

Family

10/10

Exceptional

05 Jul 2026

Yong

We have many time visits this hotel always good time stay relaxed and specially this hotel have a breakfast service that’s I like

Family_with_children

10/10

Exceptional

05 Jul 2026

Tom

Clean rooms friendly staff

Partner

10/10

Exceptional

04 Jul 2026

Tom

Kind and helpful staff. Clean room. Enjoyable breakfast experience

Partner

2/10

Poor

03 Jul 2026

Sara

I tried to change in the bathroom into my swimsuits and the door jammed locked and wouldn’t open people were swimming with their clothes on hogging the stairs the elevators had food from breakfast on the floors one the beds were hard the sofa bed was horrible

Business

4/10

Poor

03 Jul 2026

Ariel

There were roaches in our room noticed on the last night and water leaked from the vent. The location is over 30 minute's from downtown San Francisco. Breakfast was good. Limited staff, but all were nice. No concierge.

Friends

8/10

Excellent

02 Jul 2026

Kim

Breakfast was good. There was trash on our floor that never got picked up through our stay. Room was good, beds were a-okay, restroom was okay.

Family_with_children

10/10

Exceptional

30 Jun 2026

Miguel

The stay was nice the food very good and it was good to be close to the airport!

Family_with_children

10/10

Exceptional

30 Jun 2026

Mariam

I like the breakfast area and the stuff .

Partner

10/10

Exceptional

29 Jun 2026

Veronica

Excellent

Family_with_children

10/10

Exceptional

29 Jun 2026

Jose

Great service

6/10

Pleasant

28 Jun 2026

Estrellita

The view is amazing ,
little bit noisy because it’s close to airport you can hear the take landing of airplane.
With breakfast included .
Except there’s no exemption on the the free bottle water , we get there almost 4pm but because we wanted to see the places in Bay Area and were in a hurry after checking in we got off already without thinking of getting water the 2 free each bottle for 4 of us and the time for free bottle water pick up is 5 pm to 6:30 pm imagine if we wait for the water then we will not able to see places. You think that’s a little unfair for the guests.
There’s no close store in the area you have to drive and hit the traffic .
Please consider Instead of getting it by your set up time at 5pm ,You can actually put note by the desk example ask the front desk for free bottle water that why guests should not wait the time for 5pm . Most of the guests they check in on time I’m sure they want to drink right away after a long drive or what so ever.

Family

8/10

Excellent

27 Jun 2026

Yuriy

Great location, beautiful interior and exterior. We always enjoy the breakfast, but the rooms are old, neglected, and do not match the quality of the rest of the property.

Family_with_children

8/10

Excellent

26 Jun 2026

Rebecca

It was a great place only thing is I didn’t know it cost 35 maybe it was 45 dollars a day to park which was high especially since it was already like 269 a night for the rooms other than that everything else was excellent!

Family_with_children

10/10

Exceptional

26 Jun 2026

inderpreet

It was great experience staying at this hotel. View was mind blowing. Staff was very friendly.

Family_with_children

10/10

Exceptional

25 Jun 2026

Stefania

Spent here two weekends in a row. Breakfast was good and we used their shuttle from sfo to the hotel.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Brandi

Comfortable, convenient to airport, excellent breakfast and beautiful property.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Sheba Marie

We loved our stay here, the breakfast was great!

Family_with_children

8/10

Excellent

24 Jun 2026

Martha

A bit run down. As complex and full as it was, the breakfast did not cater to any gluten free needs. Fruit was all.

Self

8/10

Excellent

24 Jun 2026

Thomas

The facilities are old, but reasonably well maintained. It was a comfortable stay, but we stayed away from the food (sub-par).

Partner

10/10

Exceptional

23 Jun 2026

Ann

Clean, comfortable, convenient location to great restaurants in Burlingame. Friendly staff. We have stay here a number of times and will continue to book here.

Family

10/10

Exceptional

23 Jun 2026

Walid

Great breakfast. Nice staff

Family_with_children

6/10

Pleasant

23 Jun 2026

Syed

Ac was not working good except that everything was good

10/10

Exceptional

22 Jun 2026

Phyllis

The rooms were clean and hospitality went above and beyond they accommodate our needs.

Thanks
Great Team

Family

10/10

Exceptional

22 Jun 2026

Eduardo

Breakfast was great despite the long line, well it was weekend and plus Father's Day. Room was spacious, clean and well stocked. Staff were very accomodating.

Partner

10/10

Exceptional

22 Jun 2026

Sabrina

Clean rooms, good breakfast

4/10

Poor

22 Jun 2026

Keiko

Rodents activity during night
Bathtub faucet was leaking
No bath plug to take a bath
No resort credit was given as paid for.

Family_with_children

4/10

Poor

21 Jun 2026

Diana

The AC did not work in the room. Only gave us one fan but had asked for two. Hardly cooled the room down because there was the bedroom and sitting area, sitting area was hot the whole time. The fridge did not get very cold. Beds were uncomfortable. Beautiful view but hotel needs an upgrade and given how expensive it is, not worth it. Won’t stay there again.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

christopher

The property is beautiful! The breakfast is worth the stay saved so much money, the rooms were great and clean was unaware of the room AC that there is none, but opening the sliding door was so refreshing for the room

Family_with_children

6/10

Pleasant

21 Jun 2026

Shanika

The hotel indoor scenery was beautiful, rooms were a good size. The breakfast was great. However, the room was a little dusty, and the beds were extremely hard. It felt like we were laying on box springs.

Family_with_children

10/10

Exceptional

20 Jun 2026

David Andres

An excellent place to stay near the airport and not far from San Francisco. My family enjoyed our stay here very much.

Family_with_children

6/10

Pleasant

20 Jun 2026

Niloufar

We always stay at Embassy Suites, but this was our first time at this waterfront location, and unfortunately the experience was disappointing.
The check-in process took more than 30 minutes. I arrived on Saturday around 2 PM, and the two ladies at the front desk did not seem to know the process and kept asking another staff member for help. Even after waiting over half an hour, there was no apology for the inconvenience. They appeared untrained.
There was also a wedding event happening in the ballroom, and the music was so loud that I could barely hear the receptionist during check-in.
The restaurant was another disappointment. The food was overpriced and low quality.
Breakfast in the morning was acceptable, but the tables were not clean, and guests had to clear their own plates.
Overall, the hotel management seemed poorly organized and the experience was nowhere near the standard we usually expect from other Embassy Suites locations.
The only highlight was the beautiful view of the bay.

Family

6/10

Pleasant

20 Jun 2026

Deanna

The grounds are well maintained and appealing. The breakfast was really nice. The suite we had, had no vents in bedrooms. So it was warm in this room and didnt seem cool off despite having air conditioning at max.
The staffing is what we had more problems with. Asked for items that never arrived (pillows) had to call again hours later. Next day it appeared housekeeping had come as things were moved around room. Empty bottle bag we had was gone. Door shut. But no beds were made, no cups were thrown away no clean towels.
It just seems if you are going to come in and take away things that generate money you'd at least make the beds throw away the dirty cups and bring towels.

dee

Family

10/10

Exceptional

20 Jun 2026

Jaimal

The property itself was pretty clean and the location by the sea is great. The couch in the room was worn out and had some stains. I opened the window and the roof area next to me has underwear and few other trash items. Breakfast was great. Other than these few issues I liked the property.

Family_with_children

6/10

Pleasant

20 Jun 2026

jesus

We took a quick 4-day, 3-night family trip of 5 to escape the Central Valley heat.Pros:Excellent Service: Check-in was incredibly easy, and the staff throughout our stay were consistently friendly and helpful.Beautiful Property: The main entrance and indoor atrium are absolutely beautiful.Great Amenities: The breakfast was delicious with plenty of variety for everyone. My kids absolutely loved spending time in the indoor pool!Reliable Tech: Both the Wi-Fi and the television worked perfectly during our stay.Cons:Room Moisture & Odor: Our room had an unusual odor, and the carpet felt very damp/moist, suggesting there might be an active leak somewhere.Bed Comfort: The beds were unfortunately not very comfortable or supportive for a good night's rest.Limited Streaming: While the TV worked fine, we weren't able to stream or cast our own devices to the television for more entertainment options for the kids.Overall, the hotel has fantastic family features, but the room itself definitely needs some maintenance attention.

Family_with_children

10/10

Exceptional

19 Jun 2026

Haroldo

The property was well maintained

6/10

Pleasant

19 Jun 2026

Edward Ismanto

Not so good

10/10

Exceptional

19 Jun 2026

Zhaohui

good location, beautiful view to the bay, room is big, breakfast so so

Family_with_children

10/10

Exceptional

17 Jun 2026

melissa

Some wear in buildings

Partner

10/10

Exceptional

15 Jun 2026

miguel

Nice and quiet older room. Nice breakfast.

Family

8/10

Excellent

15 Jun 2026

Jesus

We had a great time staying here. The location was convenient and beautiful. It was close to the airport and had the view of the water. You can see the airplanes flying in and out from afar. It was great place to get your morning run outside, there is a trail along the water.
The room was nice, we had two beds and and a sofa bed with a view of the water. The beds inside the room was full size. There is a table to eat on but only had two chairs. The bathroom was small and had no lock.
The free breakfast was very good. You had the option to get a freshly made to order omelet. They had a lot of options to choose from. But be sure to get there early because when it is busy, a line forms and the dining room gets packed.
There were a few issues when we stayed there. At night we called for more linens and pillows but did not received our request. They have nine floors, we stayed on the third floor. Conveniently there was a washer and dryer on our floor, but it was only one of each available. You are lucky to catch it when it is available to use. I checked the second and the fourth floor and I only saw an ice machine. The place is big, so I could be wrong, there might be more washing machines.
Overall, I enjoyed staying there. I would recommend it.

10/10

Exceptional

14 Jun 2026

jesus manuel

Desayuno excelente, buenas vistas, bien cuidado, definitivamente volveria a ir

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Jennifer

We arrived late due to a delayed flight. The front desk staff pleasantly greeted us & we checked in to enjoy our clean room. The bed was comfortable and room temperature perfect!
Breakfast was great the next morning.

6/10

Pleasant

14 Jun 2026

Garrett

The room was clean and had a lot of space to get around but the way it’s designed the AC vent does not go into the bedroom so it gets really warm. Also, the AC was not very strong. A few minor things in the room were broken/missing and the TVs are really bad. They have bad reception and no apps to watch Netflix or other streaming services, it is just poor reception cable. The breakfast in the morning was good and the trail outside by the Bay is really nice. I think it is worth it if you do not spend a lot of time in the room due to the great location and the trail being right there but the rooms are not very updated.

Partner

4/10

Poor

14 Jun 2026

Octaviano

We stayed for one night. Most of the time it is great. This time the toilet would not fill with water. Therefore we could not even use the toilet and the sofa bed needs the mattress replaced.

Family_with_children

6/10

Pleasant

14 Jun 2026

Shyam

Breakfast is great, parking can be an issue ($45 a day!). Good when not crowded.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

abhay

good breakfast, small fitness center, property is old and amenities like the beds and blankets are not very good

Family_with_children

8/10

Excellent

13 Jun 2026

Pete

If someone was all around, good service

Self

8/10

Excellent

13 Jun 2026

Judy Anne

June 10-12: I stayed for 3days and 2 nights. For me i got the best view. I was facing the bay. When i first entered the room, it was a little warm cause the sun was facing my room. Everything was clean and organized plus the room smells refreshing. So i closed the sliding door and closed the curtain to cool the room. First day i swam and relaxed. It was an indoor pool. I enjoyed the calmness of the pool area. Went back to the room but still warm as expected. My nephews said to just leave the sliding door open since we were on the higher level. And did that. For the staff they are knowledgeable and hospitable and kind. Breakfast was amazing.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Jorge

A+

Family_with_children

8/10

Excellent

11 Jun 2026

Luisa

The property is stunning. Small things that can be overlooked is the wind was terrible to the TV service but that was ok since the outdoors was beautiful. The shower head was a bit difficult to work with a little flooding in the tub. Again, small stuff easily overlooked since the property made up for all the beautiful views.

Family_with_children

10/10

Exceptional

11 Jun 2026

Mirtha

Everything thing was wonderful. Staff was amazing! The room was clean and had a beautiful view breakfast options were plenty. Only minor issue waa the window la in the hallway we’re not clean. I would definitely go back, beautiful atrium style.

Family

10/10

Exceptional

11 Jun 2026

Daniela

The breakfast was amazing at what

Family_with_children

8/10

Excellent

10 Jun 2026

Sabrina

The fire alarm testing was annoying

Family_with_children

10/10

Exceptional

10 Jun 2026

Nancy

Beautiful location. Great breakfast as usual. Easy check-in and check-out. I left an expensive and sentimental item in the room. I was so thrilled to have it shipped to me. I appreciated that so much! I just knew it was gone forever!

Partner

10/10

Exceptional

10 Jun 2026

Elizabeth

The room was clean and staff were friendly

Family_with_children

10/10

Exceptional

09 Jun 2026

xiaona

Good price for this kind of hotel . Very convenient,

Partner

10/10

Exceptional

08 Jun 2026

Loretto

great experience

clean rooms and friendly staff

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

ZELICA

Front desk was not as nice as from my other stay. Not too friendly, he might need to do a retrain for costumer service.
First couple of hours in the room, I already noticed 4-5 bites on my son’s back. And when we checked out, he had a total of 10 bites. Please do some deep cleaning in each room.
The rest of the staff were awesome as always.

Family_with_children

10/10

Exceptional

08 Jun 2026

melissa

Omelet station too line :)

Family_with_children

10/10

Exceptional

07 Jun 2026

Teresita

Clean room, excelent breakfast

Self

8/10

Excellent

07 Jun 2026

James

Hotel was clean, and worked well for our family.

The airport shuttle was very useful.

On a couple occasions we asked for extra linens, only to never have them delivered, which was a pain.

The hotel is also feeling a little tired. Some pretty significant wear in curtains and paint in public spaces, and the mattresses were some of the worst I've experienced in a Hilton property ever. They should have been replaced years ago.

Family_with_children

10/10

Exceptional

07 Jun 2026

Lin

I like the convenient location. It’s close to the airport. Shuttle is available. Waterfront view is nice.

Family

8/10

Excellent

06 Jun 2026

Joana Mae

The ac wasn’t fully functioning during our stay. We opened the balcony door to let the outside air and it is much better. The utilites are outdated like the ac unit but all in all this hotel is amazing and great stay always. Breakfast is also our favorite.

Family_with_children

8/10

Excellent

02 Jun 2026

Robert

Hhj

10/10

Exceptional

01 Jun 2026

Peter

I found the staff to be exceptional on point and able to solve any issues with ease courteous greeted with smiles and assisted at every point how they recommend this hotel it's staff and personnel do an amazing job to make the stay an amazing stay

Friends_and_family Family

10/10

Exceptional

31 May 2026

Elizabeth

It's a beautiful property and the view was great. The airport is not overly loud and kind of cool to sit and watch. There were a lot of families with kids was it was still quiet enough to enjoy with my husband for a night out.

Partner

10/10

Exceptional

31 May 2026

Lynell

Always stay here when I come to SF!

Family

10/10

Exceptional

31 May 2026

CESILIA

Excellent breakfast

Family

10/10

Exceptional

31 May 2026

Cabral

The front desk gentleman was very attentive- quick and simple check in process. Breakfast was nicely well put and accessible.

Partner

10/10

Exceptional

30 May 2026

Douglas

Everything was nice and clean

Friends_and_family Friends

6/10

Pleasant

29 May 2026

Divya

Rooms are extremely small (took a suite) and outdated. The TV had a few satellite channels. The worst part of our experience was the sleeper sofa. It was tilting up top where the head goes and was barely padded. Front desk never answered so I had to sleep on the tilted frame causing terrible backache. The second day I requested the room cleaners directly and they provided a mattress but the tilting still was painful. A/c is barely functioning and it got very hot in the nights.

Breakfast was okay, with not many vegetarian options. Overall though the location and surrounding trails are beautiful, it was just an okay experience for a family of four staying in their suite.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Scott

Everything was great - nothing to complain about and a great price as well

6/10

Pleasant

27 May 2026

Parameswaran

The room was nice and comfortable but I booked two queen beds but they gave us a king bed with a pullout couch . Then we discovered that one of the tvs didn’t work.So I called the staff and they said they would send a technician but they never came. The breakfast was great but unfortunately there was no waffles. Overall it was a good stay and I think they just made a small mistake. So I would still recommend this hotel for most people.

Family_with_children

10/10

Exceptional

25 May 2026

Luke

USB sockets in the rooms. Washing lines to dry clothes and swimming gear

Friends_and_family Family

6/10

Pleasant

25 May 2026

Yvette

Had to wait 25mins to ck in. There were only 2 people at counter at about 4:15. We had a reservation in the city for 5 pm and were late due to this.

There were way too many people at breakfast time (8:30) and there were several empty trays of breakfast items. Not enough sitting space for peole to sit and eat.

Friends_and_family Family

8/10

Excellent

24 May 2026

Cindy

Staff kind, room so clean it smelled of cleaning products, breakfast delicious when you finally got to the front of the line, parking good. We always stay at the hotel when we’re in the area but this time it was very loud til 11:30 pm.

Partner

2/10

Poor

24 May 2026

TERRINA

Hotel was hosting to conference ms this weekend and it was loud !!! Was unable to eat the breakfast lines were extremely long, music too loud , people screaming , long lines to elevators , unable to sit and enjoy the grounds and rude. I wish I would have known that they were hosting such large engagements I would have not reserved here . They played music all night unbelievable

Partner

10/10

Exceptional

23 May 2026

Sukhwinder

Breakfast made to order

Partner

2/10

Poor

23 May 2026

Hiyam

Front desk was not helpful and It friendly

10/10

Exceptional

23 May 2026

Elmer Alfonso

Everything was perfect

10/10

Exceptional

22 May 2026

Wei

Good breakfast

10/10

Exceptional

22 May 2026

Bessie

This was a great place to stay with kids. The breakfast each morning was spot on, especially the omelettes. The lobby was itself an attraction, with the live trees, fish and water canals. Housekeepers were accommodating. When we needed extra time in the mornings, they actually came back later to straighten out the room. If you're looking to do activities in the city using public transportation as a main mode of travel, this may not be the place for you as one would not be able to walk to public transportation conveniently. Even so, overall our experience staying here was excellent and a perfect fit for my husband and our two kiddos.

Family_with_children

4/10

Poor

19 May 2026

Osama

Old and rundown, smelly beds, torn towels. Poor quality of breakfast and disorganized food delivery. Loud till late, they don’t understand that people are resting. Absolute waste of money

Partner

10/10

Exceptional

19 May 2026

Stephanie

Clean peaceful relaxing will recommend and ve coming back soon!

Family_with_children

8/10

Excellent

18 May 2026

Michele

Staff was very helpful. High cost for onsite parking of $45 for one night. Only stayed over to catch an early flight out of SFO.

Partner

2/10

Poor

18 May 2026

Kyle

Worst hotel experience. The hot tub was broken, pool area was disgustingly dirty with garbage, chunks of fake hair on the ground, random unclaimed wet clothes lying around. The water was so cloudy you couldn't see the bottom of the pool, when we asked someone to check the levels they said they would send someone and nobody every showed up. The pool area was way overcrowded with a large group swimming unsafely by jumping on top of eachother, punching eachother, yelling and making it entirely unsafe for familes with young children to swim. Again when we voiced our concerns to the front desk they said they would send someone but never did. When we brought up our concerns to the manager at check out we were met with disdain and all around rudeness.
THEN when our friends who parked in the handicapped section went to leave they saw someone activly pouring out red wine from a balacony above directly on their car.
Avoid this hotel at all costs! I've stayed at Motel 6's that were better managed.

Friends_and_family Family

10/10

Exceptional

18 May 2026

marion

Great stay!

Family

4/10

Poor

18 May 2026

Victor

this hotel's front desk staff yesterday (May 16, 2026) are totally incompetent and ignorant of their resposibility, I lined up at the front desk to check in, i booked for 2 rooms, (the 2nd room i paid extra for Lagoon view,) the first guys who we approached assisted us and checked us for 1 room, i was tired and tried to leave the front desk realized i need to be checked in for the second room, so i lined up again, another guy helped me and checked me in for the 2nd room, , when i enter my 2nd room, i found out the it is a regular room (not Lagoon view room) , i went down again , lined up at front desk and complain, and finally, got what I really booked and paid for. I'm a regular customer here, this time, I'm so disappointed , I will stay away from this hotel from now on.

Family_with_children

8/10

Excellent

17 May 2026

Cecilia

It was great

10/10

Exceptional

17 May 2026

Claudia

Beautiful, clean, helpful staff, the bkfst was amazing

Friends_and_family Friends

2/10

Poor

17 May 2026

reyhan

The pool was murky and had an unpleasant smell, with hair and rubbish visible on the floor. There was nowhere to sit, and the area felt overcrowded. We asked staff for help managing a very disruptive group of teenagers and to check the water’s pH levels, but our concerns were dismissed. The rooms also had an unpleasant smell. Overall, we were disappointed with the experience and would not recommend this hotel, especially for families traveling with children.

Friends_and_family Family