Name: Crowne Plaza San Francisco Airport
Address: 1177 Airport Blvd, Burlingame, 94010, US

Crowne Plaza San Francisco Airport

San Francisco Area - CA · United States

100 reviews shown

10/10

Exceptional

21 Jul 2026

Blanca

They can use a remodel also have the pool remodel it smelled clean but look old

Family

10/10

Exceptional

20 Jul 2026

Jose Antonio

Nice hotel

Self

10/10

Exceptional

20 Jul 2026

Nicolette

Friendly staff clean room

Family_with_children

6/10

Pleasant

19 Jul 2026

Jason Clark

shuttle to the airport has gaps, so watch out for that. pool is tiny and parts are falling apart due to age .

it is clean and safe, which are the most import things.

Partner

10/10

Exceptional

19 Jul 2026

Yvette

Great location! Close to SF and San Jose. Lots to do and great places to eat nearby😃

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

TONY

Very clean and convenient

Self

6/10

Pleasant

18 Jul 2026

Davinder

We like the place, but they don’t cooperate with us. We have a little kids. I told them to change my room, but they didn’t and also the bathroom door not locked and there’s only three towels and we are four people and also the bedsheet it’s not that clean.

Family_with_children

10/10

Exceptional

15 Jul 2026

Leehua

Excellent service

Family_with_children

6/10

Pleasant

15 Jul 2026

Susan

The staff was friendly and helpful. The restaurant was excellent. It is the best hotel restaurant that I have ever experienced. The server was top notch!!

The rooms are okay but the bathrooms are quite odd. The toilets are more for a child rather than an adult. The toilet paper is very awkward to get to.

The first room that we were offered had a large sitting area with a tv but in the bedroom there was only one twin bed for my husband and myself. It was in such a small room that there was not enough room for 2 night stands. On the bright side, management moved us to another room with a double bed. All in all, it is a okay place to stay but we will not stay there again.

8/10

Excellent

15 Jul 2026

Liberty

It’s fine

Self

4/10

Poor

14 Jul 2026

Kevin

Toilet would not flush. Movie service could not be accessed.

6/10

Pleasant

14 Jul 2026

Jose

The property was okay. It was a little bit dirty, but it was alright.

Family_with_children

10/10

Exceptional

14 Jul 2026

Sharon

Great bed! Slept like a rock! :)

Family

8/10

Excellent

13 Jul 2026

Giovanno

My stay at Crowne Plaza was very good. It was easy to navigate to, not far from the airport. Staff were very friendly and helpful.

Self

8/10

Excellent

13 Jul 2026

Jose

Nice hotel clean

Self

10/10

Exceptional

13 Jul 2026

the breakfast was a buffet style. but there wasn't anything good.

Family_with_children

4/10

Poor

12 Jul 2026

Rickey

Overall, the hotel was very dated. The elevator was semi sketchy and we almost got trapped inside the elevator and had to manually press the open button in the elevator to open the door. The toilet in the room was very tiny and low to the ground. Even my wife who is 5’2” felt that the toilet was too small and low.

Family_with_children

10/10

Exceptional

10 Jul 2026

Joseph

Clean well furnished room, quiet, and the staff are freindly and helpful. Nice Restaurant and Bar as well.

Self

10/10

Exceptional

10 Jul 2026

alan

Everything was as expected

Self

10/10

Exceptional

10 Jul 2026

maria

Great food

Family

8/10

Excellent

08 Jul 2026

ULISES

The main point is the proximity to SFO airport. However, we encountered things that did not like, such a lack maintenance of the elevators. And also the daily parking cost which was usd 24 daily

Family

6/10

Pleasant

08 Jul 2026

Thomas

Staff helpful and I stayed was clean.

Self

10/10

Exceptional

08 Jul 2026

Jose

Family

6/10

Pleasant

07 Jul 2026

Abraham

Close to the airport.

Self

10/10

Exceptional

06 Jul 2026

Cristina

Great place to stay near SFO! Clean and spacious room with all necessary amenities and friendly staff! The shuttle to the airport was also a great plus! Would stay hear again, when flying out of SFO!

Self

8/10

Excellent

06 Jul 2026

Alvin

The lobby needs to be freshened up as it is tiny and dark. The entrance needs to be widened to allow for cars to turn around. The parking exit gates needs to be changed as the arms are constantly breaking down and stuck in one position.

Family

10/10

Exceptional

05 Jul 2026

Joy

Convenient for early AM travel

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Annamarie

Staff were friendly. Checking in and out was so easy and efficient!

Friends

4/10

Poor

04 Jul 2026

LaToya

This is I know means a good hotel at all. It was old outdated. We had no hot water had a call twice. They charged an arm leg for parking. The breakfast was the same every day not good. The rooms were not clean. They smelled old and musty. The staff did not even try to help us. Very disappointed. Will never stay there again.

Family

8/10

Excellent

04 Jul 2026

Joel

No comment at all. Thank you!

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Aureo

Good

Family

6/10

Pleasant

04 Jul 2026

Aureo

Check in took 45min in line with just one hotel staffer working around 8pm PT.

Family

6/10

Pleasant

03 Jul 2026

BRANT

The Hotel Needs Upgrading and to be Remodled. It Is Very Worn Thru The Years.

10/10

Exceptional

01 Jul 2026

Mohamed

I’ve always like staying at this hotel, comvinent location, basic rooms, well located close to everything I need

Family_with_children

10/10

Exceptional

01 Jul 2026

Graham

The location and parking make this place really handy. The onsite restaurant looks nice, but across the bridge there are some amazing Japanese restaurants and the Royal Donut Cafe over there is an amazing place for breakfast. Going to keep staying at this hotel when I am in town just so I can enjoy that breakfast (and the takeaway donuts) again and again.

Partner

4/10

Poor

30 Jun 2026

lily

The front desk staffs are cold and serious as if the clients were getting free stay from them. The breakfast buffet is simply, frugal and over priced. It is described a top-rated breakfast which is obviously misleading the clients.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Lori

Great location if flying out of SFO. 5 min to airport and 8 min to rental car center. 10 min drive in to downtown Burlingame with lots of stores and restaurants.

Self

6/10

Pleasant

30 Jun 2026

Mary

The property is very run down.
The furniture was broken and dirty in one of the sitting areas.
One of the staff at reception was very helpful and friendly.
Also the dining staff were friendly and helpful.

Partner

8/10

Excellent

29 Jun 2026

Sandon

Positives:

Front Desk person ensured I had a quiet room/floor when asked for room pref.

Clean King Bed and room.

Friendly but overworked staff - 1 person manning Front Desk around noon and she was swamped and could use a 2nd person to man it.

Decent restaurant with validated parking if you dine there for guests visiting.

TV remote in plastic bag indicating a likely cleaned object. Most hotels forget that aspect.

Noise level - good, quiet enough. But can still hear kids jumping up and down from top floor and parents doing nothing to stop it. (Families with children should all be on one side of the hotel so they can experience all that lovely noise and bond together.)

Cons:

Hotel Shuttle covers 2 addtl Hotels = long waits and not accurate scheduling as result. Nice drivers tho. Budget an extra 30-45 min due to this. Shuttle Tracking map is hard to navigate / estimate.

Bathroom had a missing fixture for Shower valve cover and wrong directions for Hot Cold water. Not a dealbreaker but its worth fixing. Bathroom ceiling had a few holes.

No blackout curtain clips to keep out sun out completely.

Gym should be open longer into the night.

Wifi spotty - keeps cutting out frequently

Self

10/10

Exceptional

29 Jun 2026

Thuy

Everything is good

Partner

10/10

Exceptional

29 Jun 2026

Thomas

Great staff

Self

8/10

Excellent

28 Jun 2026

Linda

The room was clean, a bit outdated but with all the necessary amenities. Restroom fan was no working, but that was not important for us. Parking was not great since the parking lot was full everyday. Breakfast was complimentary for only 2 people per booking, which was okay since the buffet rates were not bad. A little more variety on bread and eggs would’ve been good since the food was not something someone who is diabetic or with health issues could eat. In the afternoon, the restaurant staff was not so attentive. My husband went to watch a game and sat at the bar for 20 mins and no one came to offer a menu or drink, which was disappointing.

Family_with_children

10/10

Exceptional

27 Jun 2026

Jacqueline

Shuttle to the airport was super helpful. The front desk workers were very nice. Great view of the Bay.

Friends

10/10

Exceptional

27 Jun 2026

Enrique

Great customer service

Self

2/10

Poor

27 Jun 2026

Latoya

The room was somewhat clean, but very outdated and old. There was no hot water. The door did not lock the coffee I made in the morning was musty taste horrible like the coffee machine has not been cleaned.

Family

6/10

Pleasant

27 Jun 2026

Julie

Parking was $24. The hotel is showing its age and could definitely use renovations. My room was clean, but it had a strong old, musty smell. The staff were cordial, though not particularly warm or welcoming.

The hotel does have a small indoor pool and a small indoor hot tub, which was a nice amenity. However, the food and drinks were overpriced. Lunch was expensive and, unfortunately, the food was not very good. Five bottles of water and one small bottle of milk came to $18, which also felt excessive.

Overall, the hotel was clean and had a few useful amenities, but the dated condition, musty room smell, and high prices made the stay feel disappointing.

Family_with_children

6/10

Pleasant

26 Jun 2026

Mohammad

Front desk staff need to be trained, not professional and the attitude, they charged me for parking while other didn’t, cleaning staff amazing and friendly.

Family_with_children

6/10

Pleasant

25 Jun 2026

MARK

Serviceable hotel for brief overnight stays.

10/10

Exceptional

25 Jun 2026

Derron

Perfect

10/10

Exceptional

24 Jun 2026

Osama

Thanks

6/10

Pleasant

24 Jun 2026

Nathan

I wish the TVs were not locked so one could use personal device to stream. WiFi was very spotty where I stayed.

Family

8/10

Excellent

23 Jun 2026

Maria Levee

The staff were very friendly, welcoming, and helpful throughout my visit. The room was clean, comfortable, the overall atmosphere was pleasant.

Family_with_children

10/10

Exceptional

23 Jun 2026

Manuel

Folks were there when I needed help. I don't have complaints

Family_with_children

8/10

Excellent

23 Jun 2026

Peter

Parking lots while well lit were overcrowded. We compared this property to a Holiday Inn around the corner and chose it because the Holiday Inn listed parking costs while this property did not indicate there was a daily charge for parking. If we had known we would have saved some money and stayed in the other property, which also had free breakfast.

Partner

10/10

Exceptional

23 Jun 2026

Ahmad

Everything great

8/10

Excellent

22 Jun 2026

Jennifer

Nice for the price

Friends

10/10

Exceptional

20 Jun 2026

Brian

Room was great. The separate little living room area and bedroom were very nice

Self

10/10

Exceptional

20 Jun 2026

William

Easy and convenient location

Partner

6/10

Pleasant

20 Jun 2026

Nasreen

Good hotel for a quick stop. No wifi for first day was not great.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Saleh

Was okay!

Friends

4/10

Poor

18 Jun 2026

Carlos

This hotel is older and was probably a very nice property in the early 2000s. Unfortunately, it appears that ownership or management has not kept up with maintenance and renovations. The property is showing its age, and many of the room repairs seem to be quick patchwork fixes rather than permanent solutions.

The air conditioning units are noisy, and the overall condition of the hotel reflects a lack of investment in improvements and upgrades. While the hotel may have been a great place years ago, it currently falls short of modern expectations. Also you have to pay $24 per night for parking,Overall, I would rate it as a 2-star hotel.

Partner

2/10

Poor

16 Jun 2026

Peyman

Unfortunately, our experience was disappointing. The Wi-Fi was completely nonfunctional throughout our stay, making it difficult to work and stay connected. Additionally, the hallways frequently smelled of marijuana, which created an unpleasant environment and detracted from the overall quality of the property.

To make matters worse, only one elevator was operational, resulting in long wait times and inconvenience for guests. We also found the staff to be unfriendly and unhelpful, with a noticeable lack of hospitality and customer service. Overall, these issues significantly impacted our experience and fell well below the standards we expected.

Self

10/10

Exceptional

14 Jun 2026

Darren

Enjoyed my stay there. Clean property and breakfast buffet was good

8/10

Excellent

14 Jun 2026

Patrice trivelle

if there was a comp breakfast package l never knew about it or the shuttle until l went on Google. otherwise it was good

Self

8/10

Excellent

14 Jun 2026

lei

8/10

Excellent

13 Jun 2026

Cyrille

The staff at the property are exceptionally nice and helpful. The property needs some urgent repairs and the internet never worked on the higher floors

Friends_and_family Friends

2/10

Poor

12 Jun 2026

Rafael

Old hotel, service is terrible.

Self

4/10

Poor

11 Jun 2026

Fike

No Wifi in the rooms the entire time I was there. Old property that needs maintenance in many areas. Elevator sounded like it will fall apart any time. Lot of airport/ 101 traffic noise kept me up all night

4/10

Poor

11 Jun 2026

Ronald

Parking lot is in horrible condition, landscaping non existent. Room is very out-dated. Linens were real nice, that’s the one bright spot.

Partner

10/10

Exceptional

10 Jun 2026

Paulina

The shower handle was a bit tricky to figure out.

Self

6/10

Pleasant

09 Jun 2026

Dave

I stayed on the 9th floor and I had to work online and my phone was not connecting to the Internet. I went out to get something to eat. Upon my return, I tried with my laptop but with no success. I then called the front desk to explain the situation. She was saying something whilst I was still speaking. I stopped to inquire as to the nature of her interruption. She responded, \"Finish your complaint so that I can explain to you what's happening.\"
I said, \"Okay, what's happening?\"
She replied, \"Are you finished, Sir?\"
I was baffled because I was not being rude to her at all.
She explained that for the last two nights, the Internet crashed and they are working on it. So only the lobby to the 2nd floor has service. So I can come down to the lobby to use the service.
I asked her why wasn't that explained when I checked in. I could have been given a room on the 2bd floor.

She said that my IHG gives my top floor access. Go figure.
No apology was offered.

I went downstairs and was placed in a room with many other guests using the room. No discount offered. Nothing.

The shower and toilet bowl were very slow in water disposal.
I was disappointed but left there without making a scene. Crowne Plaza SFO must be more courteous in situations like these as issues will happen from time to time I'm not being unreasonable.

Self

6/10

Pleasant

09 Jun 2026

VELDA

I recently stayed at the Crowne Plaza Airport San Francisco for two nights. One thing I truly appreciated was the cleanliness of the room. It was well-maintained, comfortable, and reflected good housekeeping standards.

However, as an international traveler, reliable internet access is essential for staying informed and connected. Unfortunately, the Wi-Fi service was very poor in my room, and I was told I would need to go to a conference room to access a stronger signal. What was even more disappointing was the apparent lack of urgency in addressing the issue.

I was also surprised to find that parking was an additional charge, yet there appeared to be little or no visible security presence in the parking area at any time during my stay.

While the clean accommodations were a positive aspect of my experience, improvements in internet connectivity, customer responsiveness, and parking security would greatly enhance the experience for future guests.

Family

10/10

Exceptional

09 Jun 2026

Thouqan

very short stay only 45 mnt then we go back to the airport

6/10

Pleasant

08 Jun 2026

Hans

Hotel dingy room nice parking is an issue be ready to pay out 24.00 per day per car not included with room!!
Ice machines not working
On site bar nice

Family

10/10

Exceptional

08 Jun 2026

Sahash

8/10

Excellent

07 Jun 2026

Ellysa

Staff were really nice

4/10

Poor

07 Jun 2026

Dr. Alan

Breakfast buffet is average, I doubt the chef actually tastes his food…so bland. Had the chicken Alfredo for dinner, first time I’ve had it served on a flat plate! Again no flavor in the food, probably microwaved then served.

Apart from the food all the staff are friendly and helpful.

Self

8/10

Excellent

07 Jun 2026

Shalini Dilip

8/10

Excellent

07 Jun 2026

Kris

Had a great stay. Only thing that needs improvement is the A/C, which gives off a very strong odor.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Maha

The staff were very kind and accomodating

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Kevin

The staff, each and every one of them were a pleasure to deal with. They accommodated 2 of my requests during check in and check out. It made my trip to San Francisco so much more fun.

Friends

8/10

Excellent

05 Jun 2026

Pavlina

It is an okay place, dated hotel, smells funky but the sheets were clean and the staff was nice. Close to the airport BUT Uber cost me $45 for a 3 mile ride just fyi

Self

6/10

Pleasant

04 Jun 2026

Edgar

Hable con la recepcionista que por error agarre una noche mas y les pedi el reenvolso de una noche ya que mi check out fue el martes 26 de mayo no hasta el 27 de mayo y todaavia no me han hecho el reenvolso, ademas el estacionamiento es demasiado alto por el servicio

Self

6/10

Pleasant

03 Jun 2026

kim

Great location but the pool/spa was not cleaned, hard to connect to wifi and our tv wasn't working.

Family_with_children

4/10

Poor

02 Jun 2026

Sandra

After a long journey from Japan to China and then to San Francisco, I was really looking forward to resting at this hotel. Unfortunately, despite having paid for my stay two months in advance, I was asked to provide a $50 deposit at check-in. Right away, they charged me for both the two days plus the deposit, even though I had prepaid. The staff promised this would be corrected immediately, but when I asked again on Saturday, they said it would take two days to process. On top of that, the room was in awful condition: the curtains were stained, the carpet was dusty, the furniture was covered in dust, and the box mattress even had blood stains. Worse still, we woke up with bed bug bites all over. While the staff was surprised and we provided photos, the resolution was far too slow. I cannot recommend this hotel.”

Family

6/10

Pleasant

01 Jun 2026

Babak

There was this background smell on our floor and in the room like oil used in lanterns! I had some discomfort in my eyes. Putting the AC on to 66 degrees seemed to help slightly reduce the discomfort. I will not be booking this place again.

Partner

10/10

Exceptional

31 May 2026

Thais

Great location

Family_with_children

10/10

Exceptional

30 May 2026

Warren

Great location, great value!

Family

10/10

Exceptional

30 May 2026

Carlos

Great sevice

Family_with_children

6/10

Pleasant

30 May 2026

Richard

The hotel was acceptable but the room was very small, the toilet very very low to the floor and the bed was very small, it was listed as a Queen size but i think it was more like a double. Also charging $24 a night to park your car was ridicules after one night in a tiny room was $150+. The parking charge was never mentioned until you had booked in and paid the fees by credit card. Hotels.com usually does better than this!

Partner

8/10

Excellent

30 May 2026

Mathis

Perfect for business travel

10/10

Exceptional

29 May 2026

SIONE

Enjoy the cleanliness of the hotel!

Self

10/10

Exceptional

27 May 2026

Betty

My stay was overnight but the staff is great. I would stay again.

Self

6/10

Pleasant

26 May 2026

Michael

Staff wasn’t the nicest and at the end we didn’t like how they didn’t charge us until after we left which caused some issues. The lady at front desk had a major attitude.

Family

10/10

Exceptional

26 May 2026

Marty

First class stay here. Food at the restaurant was good but prices were high. Great stay overall!

Family

8/10

Excellent

26 May 2026

Cari

Breakfast wasn’t great for the price but the room was clean and quiet and all of the staff were super friendly.