Crowne Plaza San Francisco Airport

United States , San Francisco Area - CA
BURLINGAME, 1177 Airport Blvd
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100 reviews shown

8/10

Excellent

29 Jun 2026

Sandon

Positives:

Front Desk person ensured I had a quiet room/floor when asked for room pref.

Clean King Bed and room.

Friendly but overworked staff - 1 person manning Front Desk around noon and she was swamped and could use a 2nd person to man it.

Decent restaurant with validated parking if you dine there for guests visiting.

TV remote in plastic bag indicating a likely cleaned object. Most hotels forget that aspect.

Noise level - good, quiet enough. But can still hear kids jumping up and down from top floor and parents doing nothing to stop it. (Families with children should all be on one side of the hotel so they can experience all that lovely noise and bond together.)

Cons:

Hotel Shuttle covers 2 addtl Hotels = long waits and not accurate scheduling as result. Nice drivers tho. Budget an extra 30-45 min due to this. Shuttle Tracking map is hard to navigate / estimate.

Bathroom had a missing fixture for Shower valve cover and wrong directions for Hot Cold water. Not a dealbreaker but its worth fixing. Bathroom ceiling had a few holes.

No blackout curtain clips to keep out sun out completely.

Gym should be open longer into the night.

Wifi spotty - keeps cutting out frequently

Self

10/10

Exceptional

29 Jun 2026

Thuy

Everything is good

Partner

10/10

Exceptional

29 Jun 2026

Thomas

Great staff

Self

8/10

Excellent

28 Jun 2026

Linda

The room was clean, a bit outdated but with all the necessary amenities. Restroom fan was no working, but that was not important for us. Parking was not great since the parking lot was full everyday. Breakfast was complimentary for only 2 people per booking, which was okay since the buffet rates were not bad. A little more variety on bread and eggs would’ve been good since the food was not something someone who is diabetic or with health issues could eat. In the afternoon, the restaurant staff was not so attentive. My husband went to watch a game and sat at the bar for 20 mins and no one came to offer a menu or drink, which was disappointing.

Family_with_children

10/10

Exceptional

27 Jun 2026

Jacqueline

Shuttle to the airport was super helpful. The front desk workers were very nice. Great view of the Bay.

Friends

10/10

Exceptional

27 Jun 2026

Enrique

Great customer service

Self

2/10

Poor

27 Jun 2026

Latoya

The room was somewhat clean, but very outdated and old. There was no hot water. The door did not lock the coffee I made in the morning was musty taste horrible like the coffee machine has not been cleaned.

Family

6/10

Pleasant

27 Jun 2026

Julie

Parking was $24. The hotel is showing its age and could definitely use renovations. My room was clean, but it had a strong old, musty smell. The staff were cordial, though not particularly warm or welcoming.

The hotel does have a small indoor pool and a small indoor hot tub, which was a nice amenity. However, the food and drinks were overpriced. Lunch was expensive and, unfortunately, the food was not very good. Five bottles of water and one small bottle of milk came to $18, which also felt excessive.

Overall, the hotel was clean and had a few useful amenities, but the dated condition, musty room smell, and high prices made the stay feel disappointing.

Family_with_children

6/10

Pleasant

26 Jun 2026

Mohammad

Front desk staff need to be trained, not professional and the attitude, they charged me for parking while other didn’t, cleaning staff amazing and friendly.

Family_with_children

6/10

Pleasant

25 Jun 2026

MARK

Serviceable hotel for brief overnight stays.

10/10

Exceptional

25 Jun 2026

Derron

Perfect

10/10

Exceptional

24 Jun 2026

Osama

Thanks

6/10

Pleasant

24 Jun 2026

Nathan

I wish the TVs were not locked so one could use personal device to stream. WiFi was very spotty where I stayed.

Family

8/10

Excellent

23 Jun 2026

Maria Levee

The staff were very friendly, welcoming, and helpful throughout my visit. The room was clean, comfortable, the overall atmosphere was pleasant.

Family_with_children

10/10

Exceptional

23 Jun 2026

Manuel

Folks were there when I needed help. I don't have complaints

Family_with_children

8/10

Excellent

23 Jun 2026

Peter

Parking lots while well lit were overcrowded. We compared this property to a Holiday Inn around the corner and chose it because the Holiday Inn listed parking costs while this property did not indicate there was a daily charge for parking. If we had known we would have saved some money and stayed in the other property, which also had free breakfast.

Partner

10/10

Exceptional

23 Jun 2026

Ahmad

Everything great

8/10

Excellent

22 Jun 2026

Jennifer

Nice for the price

Friends

10/10

Exceptional

20 Jun 2026

Brian

Room was great. The separate little living room area and bedroom were very nice

Self

10/10

Exceptional

20 Jun 2026

William

Easy and convenient location

Partner

6/10

Pleasant

20 Jun 2026

Nasreen

Good hotel for a quick stop. No wifi for first day was not great.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Saleh

Was okay!

Friends

4/10

Poor

18 Jun 2026

Carlos

This hotel is older and was probably a very nice property in the early 2000s. Unfortunately, it appears that ownership or management has not kept up with maintenance and renovations. The property is showing its age, and many of the room repairs seem to be quick patchwork fixes rather than permanent solutions.

The air conditioning units are noisy, and the overall condition of the hotel reflects a lack of investment in improvements and upgrades. While the hotel may have been a great place years ago, it currently falls short of modern expectations. Also you have to pay $24 per night for parking,Overall, I would rate it as a 2-star hotel.

Partner

2/10

Poor

16 Jun 2026

Peyman

Unfortunately, our experience was disappointing. The Wi-Fi was completely nonfunctional throughout our stay, making it difficult to work and stay connected. Additionally, the hallways frequently smelled of marijuana, which created an unpleasant environment and detracted from the overall quality of the property.

To make matters worse, only one elevator was operational, resulting in long wait times and inconvenience for guests. We also found the staff to be unfriendly and unhelpful, with a noticeable lack of hospitality and customer service. Overall, these issues significantly impacted our experience and fell well below the standards we expected.

Self

10/10

Exceptional

14 Jun 2026

Darren

Enjoyed my stay there. Clean property and breakfast buffet was good

8/10

Excellent

14 Jun 2026

Patrice trivelle

if there was a comp breakfast package l never knew about it or the shuttle until l went on Google. otherwise it was good

Self

8/10

Excellent

14 Jun 2026

lei

8/10

Excellent

13 Jun 2026

Cyrille

The staff at the property are exceptionally nice and helpful. The property needs some urgent repairs and the internet never worked on the higher floors

Friends_and_family Friends

2/10

Poor

12 Jun 2026

Rafael

Old hotel, service is terrible.

Self

4/10

Poor

11 Jun 2026

Fike

No Wifi in the rooms the entire time I was there. Old property that needs maintenance in many areas. Elevator sounded like it will fall apart any time. Lot of airport/ 101 traffic noise kept me up all night

4/10

Poor

11 Jun 2026

Ronald

Parking lot is in horrible condition, landscaping non existent. Room is very out-dated. Linens were real nice, that’s the one bright spot.

Partner

10/10

Exceptional

10 Jun 2026

Paulina

The shower handle was a bit tricky to figure out.

Self

6/10

Pleasant

09 Jun 2026

Dave

I stayed on the 9th floor and I had to work online and my phone was not connecting to the Internet. I went out to get something to eat. Upon my return, I tried with my laptop but with no success. I then called the front desk to explain the situation. She was saying something whilst I was still speaking. I stopped to inquire as to the nature of her interruption. She responded, "Finish your complaint so that I can explain to you what's happening."
I said, "Okay, what's happening?"
She replied, "Are you finished, Sir?"
I was baffled because I was not being rude to her at all.
She explained that for the last two nights, the Internet crashed and they are working on it. So only the lobby to the 2nd floor has service. So I can come down to the lobby to use the service.
I asked her why wasn't that explained when I checked in. I could have been given a room on the 2bd floor.

She said that my IHG gives my top floor access. Go figure.
No apology was offered.

I went downstairs and was placed in a room with many other guests using the room. No discount offered. Nothing.

The shower and toilet bowl were very slow in water disposal.
I was disappointed but left there without making a scene. Crowne Plaza SFO must be more courteous in situations like these as issues will happen from time to time I'm not being unreasonable.

Self

6/10

Pleasant

09 Jun 2026

VELDA

I recently stayed at the Crowne Plaza Airport San Francisco for two nights. One thing I truly appreciated was the cleanliness of the room. It was well-maintained, comfortable, and reflected good housekeeping standards.

However, as an international traveler, reliable internet access is essential for staying informed and connected. Unfortunately, the Wi-Fi service was very poor in my room, and I was told I would need to go to a conference room to access a stronger signal. What was even more disappointing was the apparent lack of urgency in addressing the issue.

I was also surprised to find that parking was an additional charge, yet there appeared to be little or no visible security presence in the parking area at any time during my stay.

While the clean accommodations were a positive aspect of my experience, improvements in internet connectivity, customer responsiveness, and parking security would greatly enhance the experience for future guests.

Family

10/10

Exceptional

09 Jun 2026

Thouqan

very short stay only 45 mnt then we go back to the airport

6/10

Pleasant

08 Jun 2026

Hans

Hotel dingy room nice parking is an issue be ready to pay out 24.00 per day per car not included with room!!
Ice machines not working
On site bar nice

Family

10/10

Exceptional

08 Jun 2026

Sahash

8/10

Excellent

07 Jun 2026

Ellysa

Staff were really nice

4/10

Poor

07 Jun 2026

Dr. Alan

Breakfast buffet is average, I doubt the chef actually tastes his food…so bland. Had the chicken Alfredo for dinner, first time I’ve had it served on a flat plate! Again no flavor in the food, probably microwaved then served.

Apart from the food all the staff are friendly and helpful.

Self

8/10

Excellent

07 Jun 2026

Shalini Dilip

8/10

Excellent

07 Jun 2026

Kris

Had a great stay. Only thing that needs improvement is the A/C, which gives off a very strong odor.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Maha

The staff were very kind and accomodating

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Kevin

The staff, each and every one of them were a pleasure to deal with. They accommodated 2 of my requests during check in and check out. It made my trip to San Francisco so much more fun.

Friends

8/10

Excellent

05 Jun 2026

Pavlina

It is an okay place, dated hotel, smells funky but the sheets were clean and the staff was nice. Close to the airport BUT Uber cost me $45 for a 3 mile ride just fyi

Self

6/10

Pleasant

04 Jun 2026

Edgar

Hable con la recepcionista que por error agarre una noche mas y les pedi el reenvolso de una noche ya que mi check out fue el martes 26 de mayo no hasta el 27 de mayo y todaavia no me han hecho el reenvolso, ademas el estacionamiento es demasiado alto por el servicio

Self

6/10

Pleasant

03 Jun 2026

kim

Great location but the pool/spa was not cleaned, hard to connect to wifi and our tv wasn't working.

Family_with_children

4/10

Poor

02 Jun 2026

Sandra

After a long journey from Japan to China and then to San Francisco, I was really looking forward to resting at this hotel. Unfortunately, despite having paid for my stay two months in advance, I was asked to provide a $50 deposit at check-in. Right away, they charged me for both the two days plus the deposit, even though I had prepaid. The staff promised this would be corrected immediately, but when I asked again on Saturday, they said it would take two days to process. On top of that, the room was in awful condition: the curtains were stained, the carpet was dusty, the furniture was covered in dust, and the box mattress even had blood stains. Worse still, we woke up with bed bug bites all over. While the staff was surprised and we provided photos, the resolution was far too slow. I cannot recommend this hotel.”

Family

6/10

Pleasant

01 Jun 2026

Babak

There was this background smell on our floor and in the room like oil used in lanterns! I had some discomfort in my eyes. Putting the AC on to 66 degrees seemed to help slightly reduce the discomfort. I will not be booking this place again.

Partner

10/10

Exceptional

31 May 2026

Thais

Great location

Family_with_children

10/10

Exceptional

30 May 2026

Warren

Great location, great value!

Family

10/10

Exceptional

30 May 2026

Carlos

Great sevice

Family_with_children

6/10

Pleasant

30 May 2026

Richard

The hotel was acceptable but the room was very small, the toilet very very low to the floor and the bed was very small, it was listed as a Queen size but i think it was more like a double. Also charging $24 a night to park your car was ridicules after one night in a tiny room was $150+. The parking charge was never mentioned until you had booked in and paid the fees by credit card. Hotels.com usually does better than this!

Partner

8/10

Excellent

30 May 2026

Mathis

Perfect for business travel

10/10

Exceptional

29 May 2026

SIONE

Enjoy the cleanliness of the hotel!

Self

10/10

Exceptional

27 May 2026

Betty

My stay was overnight but the staff is great. I would stay again.

Self

6/10

Pleasant

26 May 2026

Michael

Staff wasn’t the nicest and at the end we didn’t like how they didn’t charge us until after we left which caused some issues. The lady at front desk had a major attitude.

Family

10/10

Exceptional

26 May 2026

Marty

First class stay here. Food at the restaurant was good but prices were high. Great stay overall!

Family

8/10

Excellent

26 May 2026

Cari

Breakfast wasn’t great for the price but the room was clean and quiet and all of the staff were super friendly.

Friends

6/10

Pleasant

25 May 2026

Dennis A

Bad shower faucet, room cleaning had to be requested and wifi VERY slow. Stay there 15 20 times over past 20 years, next time a different place.

Partner

10/10

Exceptional

23 May 2026

Ethan

Wonderful stay

Partner

6/10

Pleasant

22 May 2026

Lucy

Nothing to brag about.

Family

10/10

Exceptional

21 May 2026

Dagniya

The desk lamp doesn’t work and charge station doesn’t work next to bed

Business

10/10

Exceptional

20 May 2026

Aryan

Helpful staff n good room

10/10

Exceptional

20 May 2026

Gustavo

Breakfast was delicious

Self

4/10

Poor

19 May 2026

Brian

The rooms were clean, but run down. The bathroom in particular was in bad shape, the shower handle fell off and we were unable to run a bath.

Family_with_children

2/10

Poor

19 May 2026

Bharat

was same all 5 days and toster in breakfast was not working i complant 1st day and nothing was done till i laft foor 5 day

Family

8/10

Excellent

18 May 2026

Geraldine B

Swimming pool and jacuzzi poorly maintained. It doesn’t heat up well and no bubbles

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Mayra

El cuarto muy limpio y amplio disfruté mucho de ese lugar.

Partner

6/10

Pleasant

16 May 2026

Jonathan

Overall good

Self

10/10

Exceptional

14 May 2026

Ricardo

Grear

Business

4/10

Poor

14 May 2026

Dingyi

There is a boring hotel, the room was noisy and could sleep well

Self

2/10

Poor

13 May 2026

Hiu Tung

Staff there were terrible

10/10

Exceptional

12 May 2026

Mele

Front desk were so helpful and a pleasure to check in with. Appreciate it.

Family_with_children

10/10

Exceptional

12 May 2026

Lupe

Best Staff at any Hotel I’ve ever been to! I will be a Returning customers for sure!

2/10

Poor

12 May 2026

Julian F

The hotel is run down. Minimum maintenance. The elevator buttons had long notes above them on limitations of button operation (e.g. statement said for floors x and above use the buttons on the other side of the elevator door.
The curtains were nasty.
the parking lot asphalt was broken and is need to repair worthy of the hotel name.

10/10

Exceptional

11 May 2026

Nickesh

Rooms are clean, entrance and lobby are posh and fancy, great deal!

Family

10/10

Exceptional

11 May 2026

Allan

Staff was very helpful and accommodating, gave me late checkout of 1:30pm.

Self

2/10

Poor

11 May 2026

gary

Close proximity to airport with complimentary shuttle.
Great bed and pillows.

Freeway noise could be heard in room as a/c were individual per room and sound travelled thru ac. Elevator ls were cranky and noisy.

Family

2/10

Poor

11 May 2026

Donald

Sad to see such a well known brand be represented the way it is at this location. The elevators need to be serviced as they were going to floor all on their own which creates delays. The staff seemed uninterested in fixing this or acknowledging a safety concern for a 10 story building having elevator issues. Rooms are only cleaned by request and that doesn’t result in any price decrease for bypassing that. The restaurant has decent food but pushes the overpriced and underwhelming buffet. The prepaid breakfast is indeed cheaper but it doesn’t state that is the only option when purchased. Additionally, the restaurant was closed one more and getting any sort of refund was tedious. They removed a day of parking which was nice, although they told me when I checked in the parking lot is owned by different people so curious how that works out. And that gets to the parking. The parking lot needs refinishing and cars have been parked there for months without moving (I was there a few months back and reluctantly had to stay here again…I won’t make that mistake again). There is nowhere to park other than the $25 (or more) per night. I’m wondering how many other businesses get to charge a paying customer to arrive at their business and charge for staying. I know this isn’t unique to this hotel although they were unwilling to provide options or concessions to the price.

Self

10/10

Exceptional

10 May 2026

Sean

Nice place and good food at the restaurant.

Self

10/10

Exceptional

09 May 2026

Andres

Excellent price and value. Highly recommend

8/10

Excellent

09 May 2026

Alonzo

Great price and location near all the attractions

Self

2/10

Poor

09 May 2026

Janet

My room bad old the bathroom sink didn’t work and so is the toilet I took video to show the front desk clerk she’s didn’t do nothing about it I didn’t got no credit I lay down on my bed last night and I smell a bad smell all over the sheets like haven’t been change at all so next morning my whole body was itching and smelling I took a shower right away and change to new pjs I reported and all they said ok I’ll send the house keeper to give you clean sheets I will never stay there again I was going to stay extra day but what went though I went to stay in other hotel near buy the staff was ok not friendly at all what a terrible hotel. It was so old smelly, and dirty will never go there again I’m sorry.!😔

Partner

10/10

Exceptional

09 May 2026

Margaret

Staff was very friendly and helpful!

Self

10/10

Exceptional

06 May 2026

David

Bad bookkeeping on final bill and charge card attempts without contact

10/10

Exceptional

04 May 2026

Forrest

The beds were comfortable. The shower worked. It was not too far from the city no complaints.

Self

8/10

Excellent

04 May 2026

Pamela

Hotel was fine - clean rooms and shared spaces. Very quiet as well. Easy in-and-out parking (for a fee).

Lack of towels at pool and snacks for purchase at front desk was a bit disappointing.

Friends_and_family Family

10/10

Exceptional

04 May 2026

christine

Hotel was good and comfy. Got a good deal on parking.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jason Michael

Friends

6/10

Pleasant

02 May 2026

Eric

Nice staff. Good value for the cost.

10/10

Exceptional

01 May 2026

Kris

Everything was great!

Self

10/10

Exceptional

28 Apr 2026

David

Clean

Self

10/10

Exceptional

28 Apr 2026

Felicia

I enjoy this place because it is right down the street from my place of work. I have a long commute and stay here frequently to avoid the commute (and crazy gas prices). If you have a pet, they are also welcome. Staff is friendly, helpful and I recommend this place as it is right near the airport, great & close shopping and restaurants in downtown Burlingame.

2/10

Poor

28 Apr 2026

Bianka

Horrible experience. Dirty rooms, no functioning pool, high prices for parking. Do not recommend

Family_with_children

8/10

Excellent

27 Apr 2026

BRANT

Friendly Front Desk Staff. Emily Always Greets Me Nicely At Check In.

Self

6/10

Pleasant

27 Apr 2026

Christine Jade

The staff when we arrived wasn’t very nice. She acted like she didn’t want to be there. But the staff as we were checking out were great! The room was clean except there was a strange odor when we first walked in. One of the reasons I chose this hotel was because it said there was an indoor pool (I was staying with my kids) and the location. We went to check the pool out and it said out of service due to a boiler issue. The elevators are super wobbly and there’s signs posted in there stating that even though the permits that were posted in there were expired…. The elevators were up to code. There was also another sign in the elevator stating due to old mechanisms when going down from the 10th floor you had to hold the door close button and assist the doors to close before it starts going down. There was also a broken railing in the elevator when me and my kids got in and a maintenance guy who looked like he had no clue as to what he was doing… just holding the rail on the wall. The parking area in the back was not lit well which gave it kind of a creepy vibe and usually hotels besides the front door are key access but the back door to come into the hotel from the back lot wasn’t locked at all. I don’t think I’d book with this hotel again until they upgrade these issues

Family_with_children

10/10

Exceptional

27 Apr 2026

Alex

Clean, and service 100%

2/10

Poor

27 Apr 2026

Juliana

Everything is an extra charge and the AC was not working iether

Family

10/10

Exceptional

27 Apr 2026

Ian

Nice and affordable stay, thank you!

Self

10/10

Exceptional

26 Apr 2026

Esmeralda

I was so happy with everything never the food was good. The staff was gonna be only a server. I don’t remember his name, but we went down to go buy some food. We wanted to take it upstairs and he was kind of rude. He was very rude they bother her everything we say to him and when he took our food, he just grabbed a bunch of bag and all the food on the tree that this is for all of you and walked away. I think that that was unprofessional. I don’t know if it was because we were taking it upstairs and we’re not gonna give him any tip but if you don’t, we’re gonna give him any tip no matter, we’re taking them upstairs and he was a little nicer towards us, but other than that, the staff in the front and all the other people that they’re amazing the place is beautiful. I recommended to everybody the server. I just don’t remember what his name is. We went like 5 o’clock at night on Saturday

Family