Neptuna Hotel Patong

Thailand , Phuket
Phuket, 176 Rat Uthit 200 Years Rd, Patong, Kathu
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20 reviews shown

2/10

Poor

06 May 2025

Anthony

The location was good.
The service was the worst Ive had in 20 years staying in Phuket.
The Rooms had Mold in the Bath Rooms.
Cockroches running around the bed room.
Curtains were not block out and woke us up at 6am daily.
We asked for extra pillows and Extra toilt rolls, No it was not a hotel policy.
The swimming pools tiles were Brocken every where it was an accident waiting to happen very dangerous.
On day 15 off our 20 day stay the Bar was closed each afternoon because the Hotel had been sold and was closing down for months.
Day 17 I was threatened with a fine or removal from the hotel because my Aircon was on 16 deg, another Hotel Policy aircons not to go below 20deg never heard anything like it.
Totally Discussted Expedia, why were we not told about these Hotel issues 🤔
Never again.
I have all photos 📸 to back this up and a copy of the thretening letter.

Leisure Friends

2/10

Poor

05 May 2025

Warren

The room I booked wasn’t given to me
Aircon noisy
Poor quality breakfast with limited time available
Pool missing tiles
Bar closed for best part of stay
No compensation for deceiving me with my room & staff threatening behaviour towards myself regards aircon & poor service & not providing the facilities that where noted on the booking

Business_and_leisure Friends

2/10

Poor

29 Apr 2025

craig Micheal

Close to every thing but stops there
At no time were we told about what temp the aircon was to be .
Bar refused to stock our drinks once we drunk them out off bar .
Hotel had no connection we us in many different areas
Hope the new owners change things around

2/10

Poor

27 Apr 2025

Kerry Michael

This was one of the worst hotels I have stayed in the room was in need of painting the window leaked water in the shower sprayed over the toilet not me ! The very small balcony never got cleaned.
The breakfast was rubbish the bar was not stocked well and they said we are going to renovate so not stocking.
The staff were good but on the whole my experience was not

Leisure Friends

4/10

Poor

21 Apr 2025

Glen

The property needs maintenance. The Pool especially as it has many broken tiles that are very sharp. There are no ladders to aid getting out, only a high step. The water never seemed really clean and clear.
There seems to be many rules and regulations that are a bit odd.
Asking for extra pillows, towels, toilet paper was always a hassle and you could only have maybe one extra.
The breakfast was very basic with limited options.
I had a major issue with my room when checking in as it wasn't the room I was expecting from the photos I saw when first I booked. A after a number of phone calls between the hotel, Expedia and myself it was finally resolved and I was given my desired room. Not without a further two hour wait time to check in. The room was pleasant enough once I got settled but a hassle to begin with.Would I stay again or recommend the hotel? No.

Leisure Friends

4/10

Poor

19 Apr 2025

Amanda

Hotel needs a much needed renovation particularly the pool area
To advertise a “balcony” it really should be able to hold a chair , the noise level from outside was horrendous
The reception staff were lovely
Cleaning staff lovely

Partner

8/10

Excellent

18 Mar 2025

Mario Fabian Ortega

Buen hotel, cuarto amplio y limpio. Buena cama y ducha con buena presión y agua caliente. El desayuno después de tres días dejamos de ir y preferimos desayunar en otros lados, no es q sea malo pero es repetitivo y si te quedas varios días pues no es una opción. Se escucha de noche el ambiente de Bangla rd. El staff es amable y atento. Cerca de todo.

Leisure Family

4/10

Poor

15 Dec 2024

Srinivasa

Staff was very rude

Leisure Self

10/10

Exceptional

01 May 2024

Edmond

Good location. Good staff. Good housekeeping. Good price

Leisure

6/10

Pleasant

12 Nov 2023

Damion

The rooms advertised are the deluxe rooms and not all rooms. There is no poolside bar as advertised, the breakfast is very very poor, rooms are very basic, hot water is supplied by a thermostat in your shower. The staff are the best thing about the hotel.

The hotel is not as advertised or even close

Leisure Friends

10/10

Exceptional

02 Oct 2023

PAUL

Inexpensive clean central

Leisure Self

4/10

Poor

07 Mar 2023

ENRIQUE

I have to say that the bed and the mattress was terrible. There was a box spring and No mattress at all.

It made sleeping very difficult.

Leisure Friends

2/10

Poor

05 Mar 2023

Joseph

Just don’t do it not worth it.

6/10

Pleasant

25 Feb 2023

Ronald

Location was great

Leisure Self

6/10

Pleasant

22 Feb 2023

Arjun

Hotel location was good (close to Bangla road and Patong beach) but room was mediocre and there was not a lot of options for breakfast.

Leisure Partner

6/10

Pleasant

09 Feb 2023

Very noisy but if you there for night life then it is perfect due to distance

Self

10/10

Exceptional

18 Nov 2022

Jared

Excellent place, read review for hot water trick

My best friend and I spent 2 weeks in Thailand between Pattaya to Bangkok to Chiang Mai down to Phuket to Ko Phi Phi and other islands, we stayed in multiple hotels, always booking 2 rooms so we were able to compare between rooms as well.. this place was really very nice for the price! One word of advice, the hot water on the shower can’t keep up if you open the valve all the way, just open it about 2/3 of the way and your water pressure will still be strong and the water will be hot!

Friends_and_family Friends

10/10

Exceptional

12 Jan 2020

David

The stay was great. Only complaint was shower in bathroom sprayed all over and made floor slippery and dangerous

Partner

4/10

Poor

07 Jan 2020

Verified traveler

Room was too loud

New rooms smelled like paint which was suffocating