Name: Extended Stay America Norwalk Stamford
Address: 400 Main Ave, Norwalk, 6851, US

10/10

Exceptional

07 Jul 2026

Frantzy

Good

8/10

Excellent

03 Jul 2026

James

ok

8/10

Excellent

30 Jun 2026

AGUSTINA

Tiara and Milagros were excellent checking in our group of multiple rooms. The room & bathroom were very clean.

The only complaint we had were the upstairs guests, loud, walking back and forth all night, moving furniture until 9am. And they were chain smoking in the bathroom, it was going thru the vents. :-(
Breakfast? What breakfast, coffee ran out.

Partner

2/10

Poor

25 Jun 2026

Lisa

Warning if you are bringing a pet. The actual pet policy is different than what is stated on Expedia’s website. They will charge you a $50 nonrefundable deposit for the pet and also $10 a night. They told me it doesn’t matter what is published in Expedia as the pet policy, they require the nonrefundable $50 plus $10 a night. Since I had paid for the room in full through Expedia in advance had I left I would have lost my room payment. Also the kitchen didn’t have any pots pans dishes, and the bathroom didn’t even have a paper cup.

Pet

6/10

Pleasant

23 Jun 2026

Lisa

My stay was very brief so I didn’t ask to change rooms. I literally just slept there. But on the bathroom floor was a lot of long black hair and when I took a towel to wipe it up, realized the floor was very dirty also.
I’d prefer not to leave a bad review but if it helps the next person, or helps the cleaners be more aware, that’s why I am.

10/10

Exceptional

21 Jun 2026

Wendy

It was clean and that is the most important thing. Staff was super kind lending me a blow dryer and a coffee pot. Would stay there again

Friends_and_family Family

2/10

Poor

19 Jun 2026

Mackenzie

Booked this hotel because it had a 2 bed option for a room. When we arrived, we were told that the hotel over booked 12 rooms. Only room available was a 1 bed room. After speaking with the front desk, they had to turn away 12 other people due to over booking. If we arrived later, they wouldn't have had a room available to give us despite booking this weeks in advance

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Joseph

Room was awesome. Staff was amazing.

Self

2/10

Poor

15 Jun 2026

Joy

I will never stay at this hotel again! It smelled terrible immediately upon walking in. It was a strange spoiled food smell. The floors were dirty and sticky. We did not feel comfortable walking barefoot on the floor so we kept our shoes/socks on the entire time. There was only one roll of toilet paper and it was only 1/2 a roll. No extra roll. There were no cups or coffee maker. The mirror in the bathroom has a permanent hazy film on it, making it difficult to see properly for putting on makeup or brushing your teeth.
This was the most unwelcoming and uncomfortable hotel that I have ever experienced.
Lesson learned!

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Israel

No coffee maker in the room and coffee dispensers in the lobby empty throughout the morning

Friends_and_family Family

2/10

Poor

24 May 2026

Rachel

No hot water, no communication on Resolution.

Place was not secure - construction had late night doors open.

Made me feel unsafe as a single woman traveler.

Self

2/10

Poor

22 May 2026

Tom

Was not notified that hotel was under construction. Dusty and dirty - staff was less than amenable in trying to address issues

6/10

Pleasant

19 May 2026

Nancy

No breakfast due to construction, room changed for same reason (no charge upgrade). AC worked fine.

Friends

10/10

Exceptional

18 May 2026

Susan

comfortable room temp; room was clean - fine for a night's stay

Friends_and_family Family

2/10

Poor

18 May 2026

Nicole

Check-in took 30 minutes. While waiting for our two rooms, they took another customer in and quickly checked them in. Construction was on going so we were trying to be patient, but when others checked in quickly we started to complain. The staff had trouble finding the manager Kiara and when she finally came back and we expressed our frustration she started raising her voice. It got heated and she told us to shut up, walked out of the office and continued to yell and tell us to stay elsewhere. Of course no refund was offered so that wasn’t an option. The room was adequate but we were only given one key and were told it was impossible to get another key when asked. Overall, we would have cancelled our second night if a refund was offered and went elsewhere. Very disappointing!!

Friends_and_family Family

6/10

Pleasant

18 May 2026

Paul

Under construction
No water, hair dryer, cups, utensils in the room
No ice in the building

Friends_and_family Family

4/10

Poor

17 May 2026

Gregory

The entire property was a disaster. All the mouldings were removed, there was garbage, and plaster everywhere. I understand they were remodeling, but they didn't say that. They should have explained that up front.

Self

10/10

Exceptional

03 May 2026

Rhonda

The hotel and room was very clean. The staff was helpful and courteous. My little dog also e joyed the room! Highly recommended!,

Pet

6/10

Pleasant

13 Apr 2026

Bernadette

The \"breakfast included was what they called a \"grab and go.\" Coffee, hot water, oatmeal packets, no real milk, maybe granola bars. Very disappointing. Had to go to dunkin.

Partner

8/10

Excellent

19 Mar 2026

Herode

Good s

Self

8/10

Excellent

08 Mar 2026

Pam

NA

2/10

Poor

05 Mar 2026

Leo

Tv didn't work.filed a complaint. Front desk receptionist was very rude .

Family_with_children

4/10

Poor

21 Feb 2026

Majda

The construction started at 7:00am when the customer was sleeping and plus no hot water to shower

Family_with_children

6/10

Pleasant

16 Feb 2026

Herode

Good

Business_and_leisure

10/10

Exceptional

14 Feb 2026

Kudzanayi

I had a great stay! The hotel was very clean and well maintained. The staff were friendly, welcoming, and always ready to help. It made the whole experience comfortable and enjoyable. I would definitely stay here again.

2/10

Poor

12 Feb 2026

Kimberly

I asked to be roomed near the elevator. The receptionist said: you get what you get. She put me in the farthest room from the elevator. The room was dirty. Floor has bumps and cracks in it. Everything creaked. Shower had no pressure.

Business Self

10/10

Exceptional

02 Feb 2026

William

Sasha, Tiara and Lissette definitely give the best customer service in the business THANK YOU !!!

Business_and_leisure Family

4/10

Poor

01 Feb 2026

Karin

All they had for breakfast was one granola bar.

10/10

Exceptional

27 Jan 2026

Selenna

The room was quite nice and comfortable. Sasha was very helpful in regards to a situation. I loved how their was an option to have the added on essentials of dish wear and such. I was not very fond of the grab and go style of breakfast. Overall it was a great stay for two nights.

10/10

Exceptional

26 Jan 2026

Jalissa

The room was clean and comfortable.

8/10

Excellent

20 Jan 2026

Steven

Clean room
Friendly and helpful front desk.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Andrew

Room was in need of updating but was clean and everything in the kitchen worked. Grab and go breakfast was just oatmeal packets or pre-packaged muffins. Exercise room was just 2 machines and a couple of small hand weights. However the price was great for a quick stay and the staff was amazing. Friendly and helpful, made the difference.

10/10

Exceptional

18 Jan 2026

William

The staff is actually the best in the business, extremely courteous and accommodating thank you as always Sasha and Lissette for always making my stay as wonderful as possible

2/10

Poor

02 Jan 2026

edgar

i booked a room and they sold all rooms my reservation wants work with them

Business_and_leisure Partner

10/10

Exceptional

02 Jan 2026

Jhon

Dope app great savings

Family

10/10

Exceptional

30 Dec 2025

Eric

Very basic hotel. & well run!

Partner

6/10

Pleasant

27 Dec 2025

Catarina

It’s not bad for a pit stop. The only thing was the front desk young lady was not so welcoming/nice.

Pet

2/10

Poor

26 Dec 2025

Andrew

Room was not cleaned upon check in, had to get another room. Second room smelled strongly of curry and sweat. Both rooms had bathtubs with peeling paint.

Leisure

10/10

Exceptional

19 Dec 2025

William

Lissette and Sasha Thank You for all you do for us, words cannot describe our gratefulness, any small issues that arise are always handled quickly and gracefully

10/10

Exceptional

15 Dec 2025

William

I had some issues with a certain staff member, Rochelle and Sasha made sure it got corrected and spoke to that staff member, when I am in this area I always stay here but haven’t been here in almost 6 months but they still remember me for all good reasons
Thanks to the both of you for always treating me with top notch customer service

Business_and_leisure Partner

4/10

Poor

12 Dec 2025

Beth

Outdated facilities

8/10

Excellent

11 Dec 2025

Monet

Lovely experience. Good customer service.

Business_and_leisure Partner

6/10

Pleasant

06 Dec 2025

Jan

All the drawers and cabinets were open when I arrived in the room. In the morning while in the shower, I found that there were no bath towels in the room. I had to dry with a hand towel. I moved the bedside table out to use the electrical outlet and found garbage from a previous guest. I wanted to report to the front desk at checkout but no one was at the desk and I couldn’t wait any longer.

10/10

Exceptional

04 Dec 2025

Latisha

The hotel is a great place and the location is perfect

Business

8/10

Excellent

28 Nov 2025

Elyse

I didn’t stay very long

Leisure Self

10/10

Exceptional

24 Nov 2025

Latisha

The room was great love the convenience

Business

10/10

Exceptional

15 Nov 2025

Gabriel

Cuarto muy limpio , personal amable.

Self

2/10

Poor

10 Nov 2025

Jessie

Manager very rude. Cold water no hot, TV not working, a lot of noise in hallways - slamming doors. Hallways smelled - when booked and I called about Pet friendly was not told of fees until I got there.
Would not recommend unless looking for cheap place to stay, expected a bit more from Manager to set example but was wrong.

Friends_and_family Family

2/10

Poor

09 Nov 2025

Donald

This property was the worst experience in hospitality I’ve ever experienced. My and my wife both were covered in BED BUG BITES after only spending one night in this roach infested hotel. 0/10

10/10

Exceptional

07 Nov 2025

Cheryl

Clean room and great staff! Sasha was also friendly and helpful.

2/10

Poor

07 Nov 2025

AnnaMarie

staff was just as nasty as the room

10/10

Exceptional

06 Nov 2025

Khari

The room was even better than I expected. Bed were comfortably, floors were clean staff were gently and welcoming.

Leisure Family

2/10

Poor

31 Oct 2025

Katie

The property and building did not feel safe, we did not stay the night.

Family

6/10

Pleasant

27 Oct 2025

Linda

It worked, but I would not want to stay there alone. Parking area felt unsafe. Wasn’t super clean and was poorly repaired/maintained. Check out staff was kind.

Leisure Partner

4/10

Poor

27 Oct 2025

Nicole

There was a very rude black man, was on shift during our check in on Friday night and was also working on Sunday morning. He was unprofessional and rude to us - would recommend this man be terminated.

There was a strong odor filling the room Saturday night - possible from someone cooking. Bed was very uncomfortable. I would never stay here again!

Leisure Partner

10/10

Exceptional

24 Oct 2025

Sandor

clea

8/10

Excellent

19 Oct 2025

Dawn

Tub paint was peeling in the tub. Kitchen was a well used. Beds were clean and comfortable

Leisure Family

10/10

Exceptional

19 Oct 2025

Rakesh

Great size room. Clean with kitchenette.

8/10

Excellent

14 Oct 2025

Binta

It was ok.

Leisure Partner

8/10

Excellent

14 Oct 2025

Tracy

After reading the reviews I was a little hesitant about staying here, but I’m glad I didn’t base my stay off of a few other experiences. Hotel was clean, staff were great. Front desk was very welcoming, helpful and pleasant. The rooms were clean, they could use an update, but they were still very clean. It was close to the highway and also many restaurants. All in all it was a god stay.

Leisure Family

8/10

Excellent

11 Oct 2025

Merton

Large comfortable room, like staying in an efficiency apartment. Everything was very clean. It was easy to make a meal with the 2-burner cooktop and full size refrig. Supermarket close by. Could see some signs of wear and tear in room, but they were minor and would not affect my decision to stay here again for another 5-day visit. Good well-lighted parking lots surrounded by nice privacy trees atop a hill. Quiet locale. Friendly, helpful staff. I'll be back.

Friends_and_family Family

4/10

Poor

07 Oct 2025

Benjamin

Reserved a 2 queen bed room and was told that they were sold out of them. Had a pullout that I had to go back down to get sheets. When we pulled the bed out, it was filthy. We brushed it off and covered the bed with all the sheets for a barrier.

Business

6/10

Pleasant

06 Oct 2025

Ann

Location to university is acceptable

Leisure Family

8/10

Excellent

06 Oct 2025

Azam

Stayed with whole family. Breakfast only coffee , tea and some snacks. Beds comfortable. Good thing was , there is a kitchen and you can even ask for utensils if needed..Amenities , such as water in the room or coffee machine is not there but you can ask for coffee machine if you need. No bugs ! that's a big plus ! AC worked well, tv worked well, clean. The furniture and walls, floors have not so good condition but, if you not so picky, it is good place to stay over if you need . I recommend it. Staff , I met only one lady and she did good job.

Business_and_leisure Family_with_children

4/10

Poor

06 Oct 2025

Jessica

The staff was friendly and helpful, they were the best part. The hotel is on the lower end side, not what it looked like in the pictures. The room was spacious and the linens were clean. The pull out couch was horrible and my daughters were extremely uncomfortable. It’s not an awful place, I just wouldn’t stay there again.

Leisure Family

4/10

Poor

25 Sep 2025

Michael

Very heavy smell of cigarette smoke in the room. Very outdated and not very welcoming in the lobby. Seems as though the person working the counter had a friend hanging out with her. Just unprofessional in my opinion. Would not stay here again or recommend.

Leisure Family

2/10

Poor

24 Sep 2025

regina

Did not get to stay they said ecpedia did not pay them

4/10

Poor

21 Sep 2025

Karen

I booked a room with double beds. The room they gave us had one king. We asked to have our room switched but she said they were fully booked. The sofa in the room was a pull out which she made up for us. Not as comfortable as a real bed.

Leisure Friends

2/10

Poor

14 Sep 2025

Anna

Rude staff. Nothing in room- not even trash can. Broken doors and cabinets. I did not feel safe.

Leisure Family

10/10

Exceptional

13 Sep 2025

Alvaro

Excellent

Business_and_leisure Partner

6/10

Pleasant

12 Sep 2025

Adel

Run down property. Needs a big overhaul.

Leisure Family

4/10

Poor

05 Sep 2025

Kiernan

Unpleasant smell, dirty shower, dirty toilet

Leisure Partner

2/10

Poor

02 Sep 2025

Basit

Horrible staff, no manners, no courtesy, rude, nasty, they harass you for late check out when it was honored by one of their own night staff.

10/10

Exceptional

31 Aug 2025

Marc

Nothing

Self

6/10

Pleasant

29 Aug 2025

Alison

It was ok. Good location.

Leisure Self

2/10

Poor

22 Aug 2025

PABLO

Worst hotel ever

8/10

Excellent

19 Aug 2025

linda

Room was cute and clean, and comfortable ,and all the needed conveniences .
“ breakfast” items were not refilled .

6/10

Pleasant

18 Aug 2025

David

The property was dirty with lots of trash outside. Unregistered cars in the parking lot.
People walk dogs but don’t clean up after them. Beer bottles and unsightly food wrappers.
Inside the carpet is dirty. Breakfast was basically nonexistent.
For the money there’s other places in the area

Leisure Pet

2/10

Poor

17 Aug 2025

KENNETH

Terrible smells. Nobody was at front desk and had to wait 15 minutes . Hallways smelled. Room. Smelled. Hair on towels. No remote for tv. We left and booked another property. Nobody was at front desk when we left

2/10

Poor

12 Aug 2025

Anatolii

Why even call it a gym if you only have 2 treadmills? Why call breakfast if the only thing that you offer is oatmeal that you have to cook yourself. In other words terrible services and the hallways stink as well.

Business Partner

6/10

Pleasant

08 Aug 2025

Cynthia

You call that a free breakfast?

Our stay wasn’t bad, the beds were comfy, and the room was clean, but don’t let the ‘free breakfast’ fool you, it literally was a few packets of oatmeal, coffee , tea, and hot chocolate… nothing else. Very disappointing.

Friends_and_family Family

6/10

Pleasant

07 Aug 2025

Maryssa

Check in was easy and fast. Room was ok. The bathroom had long hairs all over the shower where the soap should sit. The rooms are old and need work. Nothing fancy, but served the purpose for one night.

Business Self

10/10

Exceptional

03 Aug 2025

Eileen

Good enough, it does the job!

6/10

Pleasant

01 Aug 2025

Verified traveler

Don't expect breakfast

Breakfast was a joke. There was no coffee in the machine. The only creamer was artificially sweetened gunk. There were few sad granola bars and industrial muffins wrapped in plastic tossed on a table - nothing else. It is deceptive to advertise online that the room includes breakfast. It doesn't.

8/10

Excellent

31 Jul 2025

Shawn

Great stay!

6/10

Pleasant

30 Jul 2025

Ashley

Not impressed

The hotel site showed roll in showers which is why i booked the place. It didn't have any roll in showers on site. The microwave was rusty on the inside. The floor of the bathtub looked gross. Worst still the mattress cover was stained in multiple places.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Verified traveler

Simple, clean and comfortable for work trip.

Business

10/10

Exceptional

12 Jul 2025

Nelly

Perfect

8/10

Excellent

11 Jul 2025

Dawn

It was close to the Opry but we did have a rental car.

Leisure Family_with_children

8/10

Excellent

10 Jul 2025

Shawn

The stay was quiet and comfortable.

Leisure Self

10/10

Exceptional

08 Jul 2025

Christine

Nice clean no frills at an affordable rate

Friends_and_family Family

8/10

Excellent

07 Jul 2025

christine

Very very clean!!

Friends_and_family Friends

6/10

Pleasant

29 Jun 2025

Jen

Check in was at 3. I arrived at 5 and still had to wait 45 minutes until my room was ready. Felt a little unsafe to leave my room at night.

10/10

Exceptional

29 Jun 2025

Denielle

Good place to stay for a quick trip.

6/10

Pleasant

23 Jun 2025

Daniel

pillows and towels were sub standard

Leisure Self

8/10

Excellent

21 Jun 2025

Helen

Stayed just 1 night with my family on our pathway for the weekend. Did the job. Bathroom quality was underwhelming but it was clean and quiet and had no issues.

Leisure Family_with_children

10/10

Exceptional

20 Jun 2025

Wafeeq

.

10/10

Exceptional

15 Jun 2025

Christine

Everyone one was friendly and helpful. Hotel was clean

Business_and_leisure Family_with_children

8/10

Excellent

10 Jun 2025

Naijah

What do you expect for the price? No it’s not a luxury hotel no it’s not a resort…Yes the property is outdated yes the rooms needs a lil updating but my overall experience was nothing like the people who are leaving these bad reviews.

I stayed one night for a wedding. We slept comfortably the receptionists (Sasha) was nice and even helped us out with finding things to do in the area… it wasn’t noisy no smell of marijuana actually our room smelled like it was just cleaned….overall we had a pleasant stay and will stay again if needed.

Leisure Friends

8/10

Excellent

09 Jun 2025

Pam

Outstanding Service

The check-in was my favorite part. The girl who worked the desk Friday and Sat (day shift) was outstanding. I wish I could remember her name.

Friends_and_family Family