Name: Hilton Garden Inn Norwalk
Address: 560 Main Avenue, Norwalk, 06851, US

10/10

Exceptional

06 Aug 2026

Frank

Nice place, breakfast they offer should be free.

10/10

Exceptional

04 Aug 2026

joan

The property was great. The room was wonderful. The staff was nice hot coffee in the lobby in the morning which I love also and the location is very convenient for me to Darian.

8/10

Excellent

03 Aug 2026

James

Service was great and the staff were nice. The only thing I could complain about is the fridge not working but it wasn't the biggest deal. Thank you.

10/10

Exceptional

03 Aug 2026

Elmer

Parking

10/10

Exceptional

01 Aug 2026

Amanda

The hotel is lovely! Big, well-lit parking lot. The gentleman manning the front desk overnight was kind and helpful, even at the late hour we arrived. The room was clean and well-appointed, and we slept really well. We’ll definitely be back.

10/10

Exceptional

30 Jul 2026

Kenneth

Everything was good. Staff was friendly and helpful. Parking is easy. Room clean and in good condition. Two minor complaints: The AC did not have a low speed so it was off or on full blast. Also, the hallways are long. There were two entrances closer to our room that we could not access, even in daytime with a room key.

8/10

Excellent

29 Jul 2026

John

I would stay there again, thank you

6/10

Pleasant

28 Jul 2026

Glen

This hotel need some upkeeping. Old old carpets, hole in my curtains, refrigerator was loud..bed was clean and comfortable. But it needs some TLC or it will just get worse.

10/10

Exceptional

27 Jul 2026

Jose Ruben Ramirez

Staff

8/10

Excellent

27 Jul 2026

Ryan

Very clean and nice. Little outdoor patios were nice. Parking was great. Front desk was ok, cleaning staff was very nice. Rooms are nice, decent room to unpack in a 2 queen room. Pool is small but nice and not super warm, which was nice to jump in after the hottub. Breakfast was very good and fresh.

10/10

Exceptional

26 Jul 2026

Mary

Comfortable, clean, the pool and fitness center were awesome, one of the better hotel breakfast buffets I’ve had, would 100% stay here again

8/10

Excellent

26 Jul 2026

Paul

With an almost capacity, one elevator was inop as was the ice machine on the 3rd floor. With what they charge these items should always be working

4/10

Poor

23 Jul 2026

Tameeza

We had a subpar experience. When we checked in the hotel had no wifi. The next morning there was no hot water. The property is understaffed and run down. We won’t be returning.

4/10

Poor

23 Jul 2026

Claire

I could not check in on time because the key card system did not work. The lobby was full of people trying to check in. When i returned later, I was taken to my room and let in. I did not get a key until the second day. I had to be escorted to my room any time that I left.
The television and internet went in and out sporadically throughout the stay.
And there was NO HOT WATER in the morning for a shower! I was told that it was out for the whole hotel.

4/10

Poor

20 Jul 2026

Cara

There was no hot water,

10/10

Exceptional

17 Jul 2026

Mary

Great location way access to highways

4/10

Poor

11 Jul 2026

Maggie

I had raggedy curtains in my room the second and third floor ice machine wasn’t working and the fitness room was locked smh no free continental breakfast for 200 dollars for 1 night yall gotta do better with these hotel rooms

Partner

10/10

Exceptional

10 Jul 2026

Jomesha

The bathroom was not clean as I would like it. There was a hole in the wall next to the bed.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Celine

We picked this place because it was half-way to our destination, had a pool for the kids, and was pet friendly. The hotel looked like it has seen better days. We arrived in the middle of a heat wave, and their A/C was broken in the lobby, making impossible to hang out at the bar. The staff looked miserable (housekeeping staff was much nicer than front of the house); one of the 2 elevators was broken, and the ice machine had issues. The pool was slimey at the bottom and the water wasn't super clear. The rooms were basic and acceptable, but the soap and shampoo dispensers were not refilled and not working right. There were no glasses in the room, just paper cups. My main issue was that there are nearly no grassy areas to walk the pets outside the hotel. The one tiny corner of grass had an overflowing trash can with bags full of dog refuse on the ground. Clearly had not been cleaned in a while! Overall, to me it seems like a poorly maintained place and not well located along a busy road and non-walkable neighborhood. Will not return.

Family_with_children

8/10

Excellent

07 Jul 2026

Orie V

All staff were very pleasant and helpful, except for the check-in person at the desk on the afternoon on Sat., 4th of July. Granted it was a holiday and people would rather be off and enjoying the family and festivities, but we all have worked holidays and maintained a cordial/pleasant demeanor throughout our work day. The person said to us, \"the elevator is that way and you are on the blank floor\". No info given on where the parking areas were. The room was great. Hallways and Ice room was worn looking; no vending machines in the room that was marked for such. (We weren't interested anyway, but the sign still said vending.) Would we return, yes.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Hollis

Clean room quiet one elevator was down so a litttle slow going up and down but overall would stay again

Partner

10/10

Exceptional

05 Jul 2026

Louise

Lots of parking. Staff was friendly. Room was clean and comfortable.

6/10

Pleasant

05 Jul 2026

Carmen

El sistema de wi fi …muy complicado para ingresar ..me demoré y no pude conectarme

Family_with_children

2/10

Poor

27 Jun 2026

Tracie

The rooms are very dated, but appeared to be clean until I almost fell getting in the shower because it needed to be cleaned. Daily housekeeping was minimal at best…I couldn’t even get more kcups after the first day. Then on my last the ceiling was leaking right next to the bed. Maintenance came and knew exactly what was wrong….there were poorly patched spots all of the ceiling from where it must have leaked before.

Business

8/10

Excellent

25 Jun 2026

Rachel

Wonderful and the staff is great

Self

4/10

Poor

22 Jun 2026

Lauren

I have no idea how this hotel was rated as well as it was. I was not expecting anything fancy, but it felt way below a place I would ever consider staying had I known better. Trash all over the parking lot. The front desk area was messy, with piles of food for sale and cleaning products strewn about. The front desk staff was questionable - I was questioning if they were staff or not based on how they were presenting. No warm greeting, nothing helpful, and nothing professional. One out of two elevators was out of order, and the working elevator was filthy. My room was clean, and had a window and working air conditioner, so I will give it that. I was in my room 5 minutes when 2 cop cars pulled up to the front of the hotel, where they were dealing with who knows what for a hour or so - not a great feeling. At midnight, I was woken up by weed fumes coming from the neighboring room, which was coming through the vent in the bathroom. Zero sound proofing, you can hear everyone is every ajoining room. Upon check out, the desk clerk was unfriendly and said 2 words in response to my question. I would never stay here again! Steer clear. I am now questioning hotel.com's reviews, as this is the second hotel in the past year I have stayed at that was terrible when the reviews suggested decent.

Self

4/10

Poor

22 Jun 2026

Jeffrey

Kept waiting to check in.
Bar tender didn't know anything about making drinks.
Refigerator made loud buzzing sound, had to turn off to sleep.
My wife left a new top in the room, front desk said nothing there, someone obviously took it.

Family

8/10

Excellent

21 Jun 2026

Stephan

All ok

Family

10/10

Exceptional

15 Jun 2026

Alejandra

Great location, clean and easy check in

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Cecilia

Air conditioning in lobby was not functioning; lounging in the lobby and eating area was not comfortable. The air in the room was fine. Check in staff was competent and efficient, but pretty cold. Parking was tight. Not quite \"Hilton\" standards overall.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Jesus

The pool was under renovation.....

Family_with_children

10/10

Exceptional

08 Jun 2026

Anthony

Very clean. Very busy street to cross traffic.

Self

6/10

Pleasant

07 Jun 2026

Mark

Location off the highway was good.

Our biggest issue was that the entire property including our room reeked of mildew and must.

My allergies were raging during the entire stay.

Partner

6/10

Pleasant

03 Jun 2026

Matthew

f4ont counter guy was great, but that place has seen better days hallway have a musty smell rear parking lot looks shady it's just a place for solo guys to hang their hat way too much for what it was that's a 125 hotel all day every day

Self

10/10

Exceptional

02 Jun 2026

Diana

Room was clean and as requested it was near the elevator check in was quick and efficient and the lobby is a pleasant environment to sit and chat with visiting friends

Self

6/10

Pleasant

28 May 2026

Robert

The nearby restaurant was excellent. Not part of Hilton.

8/10

Excellent

26 May 2026

Bibi

Our room was clean(though, there was food in the refrigerator from the previous guest) and the staff were nice.

Family_with_children

6/10

Pleasant

25 May 2026

Ali

It was a very messy property and just not that welcoming. Staff weren’t very pleasant either, seemed like we just got in the way.

Partner

8/10

Excellent

25 May 2026

Belsie

Location, service, and staff were excellent. It’s the upkeep of the place that needs work. I expected more of a Hilton brand hotel. Carpets need to be replaced, especially in the elevator. One elevator car was out of service and walls need to be painted. A curtain in my room was ripped.

Self

6/10

Pleasant

19 May 2026

Kim

The pool and spa were not working and we were not notified of this prior to arriving. Would have been nice to be notified and given a credit or replace with free breakfast or something in place of this would have been appreciated.

Family_with_children

6/10

Pleasant

17 May 2026

Alexus

…………………………………………………………………..

2/10

Poor

17 May 2026

Maureen

Clean and quiet

Family

10/10

Exceptional

16 May 2026

Rhonda

Parking in back of hotel was dark and there was a group of workers, perhaps construction, that were out there and seemed to be partying. I went out to walk my dog around 8:30 pm and felt uneasy and walked around to front of hotel.

Pet

8/10

Excellent

15 May 2026

Thomas

The pool and spa were closed for repairs so that was disappointing as that was an advertised feature.

Family

10/10

Exceptional

15 May 2026

Heather

Very lovely property and a comfortable room! The common area/lobby was very inviting and was a cozy spot to sit and wind down from the day. We also appreciated how dog friendly the hotel and staff were!

Partner

8/10

Excellent

15 May 2026

Julie

Close to walkable places to eat. Easy access to the highway. Pet friendly but no dedicated area for dog walking. Parking easily accessible.
I was disappointed at the breakfast was not included. One morning there was no coffee at 7:30. I’m not sure if it was not made or just consumed at a higher rate than the previous day. The person monitoring the kitchen did not seem too concerned or apologetic that it was not available.

Pet

10/10

Exceptional

12 May 2026

Diane

Very comfortable hotel.

10/10

Exceptional

02 May 2026

Karen

The room was comfortable and clean. Bed was comfortable. Iron was great but the ironing board was a little flimsy. Please supply more places to hang towels to dry.

Partner

8/10

Excellent

02 May 2026

James

Great stay

Family

4/10

Poor

01 May 2026

Rachael

The elevator was broken. The pool was closed. It desperately needs a renovation.

I

Family_with_children

2/10

Poor

30 Apr 2026

Brenda

We get to our room to find out our bed was broken had to switch rooms. Get to the next room tv not working. Before we leave the toilet back up. We have stayed here plenty of times never experienced anything like this. Not sure what's going on there.

Partner

10/10

Exceptional

28 Apr 2026

Amy

Very clean and safe

8/10

Excellent

25 Apr 2026

Shelly

It was okay for a one night stay.

Friends_and_family Friends

6/10

Pleasant

25 Apr 2026

jeff

overall it was fine. got the job done.

4/10

Poor

24 Apr 2026

Shelby

Bathroom was groos

6/10

Pleasant

21 Apr 2026

Sarah

Sub par in almost every way. Really needs an update.

Self

10/10

Exceptional

20 Apr 2026

Mark

Clean and well run

Partner

6/10

Pleasant

17 Apr 2026

Ryan

Perfectly serviceable

4/10

Poor

12 Apr 2026

Donna

The room on the first floor near the lobby should be avoided at all times. The noise from the lobby, from hallways and from the adjacent room was so loud and disruptive it was impossible to sleep.

Friends

10/10

Exceptional

08 Apr 2026

Dennis

Clean room

4/10

Poor

28 Mar 2026

Abhay

Carpets were dirty and walls and floors were unclean as well.

10/10

Exceptional

24 Mar 2026

Abdul

Good

10/10

Exceptional

12 Mar 2026

Roseanne

Unfortunately, the pool and Jacuzzi was out of order and the elevator was out of order

Family_with_children

10/10

Exceptional

08 Mar 2026

Beth

I stayed in a suite on the fourth floor that was l

2/10

Poor

26 Feb 2026

sarah

The computers were down for over three hours, and I couldn’t even get into a room so I had to be put in a different hotel…..

8/10

Excellent

23 Feb 2026

Sharise

Bedding was very clean. Room was a little dusty and outdated.

Family_with_children

4/10

Poor

22 Feb 2026

Laura

The room was dirty. There was a large stain on the carpet and the shower was gross. The front desk staff were unprofessional. When I first checked in they ignored me and were making fun of another guest’s appearance. Then when I checked out the person was too busy on her personal phone to acknowledge me. Also, none of the drinking fountains or ice machines worked. We will not be staying here again.

8/10

Excellent

17 Feb 2026

Marc

The fact that they are always providing great service in all aspects ( few thing's need some up keep)

Business

10/10

Exceptional

16 Feb 2026

Linda

The staff was very nice. The room was very clean and comfortable. Check in and out was a breeze.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Karen

Yes

Leisure Family

8/10

Excellent

16 Feb 2026

Jaime

The bed was great. There was some noise at night (a bit of arguing), but I was tired and still slept fine. Breakfast was good. Overall, it was a good stay.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Ruben

Good choice for a quick overnight stay

Leisure Partner

6/10

Pleasant

14 Feb 2026

cammy

One elevator was out of commission. Their website advertised an indoor pool and hot tub. I picked this hotel BECAUSE of the indoor poolBUT upon arrival discovered it was out of commission as well. Next time I book some where I will call the hotel first to make sure. This is actually the 5th hotel this has happened to us with their pool! Very Frustrating! You do not get what is advertised!

10/10

Exceptional

11 Feb 2026

Laura

Nice and clean

4/10

Poor

10 Feb 2026

Linda

Amenities, no pool

Business Partner

8/10

Excellent

06 Feb 2026

Angela

The room was excellent. It’s very clean. I chose the hotel for the pool. I got there found out. The pool was closed for a couple weeks. Also paid extra for breakfast sat in the waiting room for 10 minutes. No one came so I just left.

Self

2/10

Poor

28 Jan 2026

Dan

Pool and hot tub shut down.

Business_and_leisure Family

8/10

Excellent

27 Jan 2026

Nechelle

Room was nice. Bathroom is a bit outdated and heater made an annoying noise all night. Cleaners were a bit loud in the mornings in the hallway. Ice machine was a bit dirty. Otherwise, not a bad stay.

6/10

Pleasant

26 Jan 2026

Sarah

Front desk staff not very friendly. 2 foot long hair on the shower wall. Loud people in the room next to ours at 10:15pm, called the front desk and they didn't seem to care; said they'd call them, nothing changed. The room was fine otherwise and the kids loved the pool. Overall 3 stars because for the price it was more or less what you would expect.

10/10

Exceptional

20 Jan 2026

Claire

Staff was friendly at check-in, room was clean. The shower was the standout amenity. The water pressure was perfect, which can be rare. In many hotels I’ve been in it tends to be lackluster, but this was better than home.

Business

8/10

Excellent

18 Jan 2026

Michelle

Room was clean, customer service was amazing. I was, however underwhelmed with the breakfast buffet. There should have been more choices for the price. Other than the breakfast, my stay was great.

Business Family

10/10

Exceptional

15 Jan 2026

Michael

Nice staff. Parking was easy and the location was very convenient.

Leisure Family

10/10

Exceptional

11 Jan 2026

Kristin

Clean room and friendly staff!

Leisure Family

10/10

Exceptional

10 Jan 2026

Lisa R

Chris was a huge help!

10/10

Exceptional

02 Jan 2026

Edrice

Excellent

4/10

Poor

02 Jan 2026

Lauren

The whole place looks like it needs some maintenance, lots of cracking paint & rust. It over all felt very dirty in the main area including the pool. The breakfast buffet had dirty plates and dirty glass ware with old food stuck on them. The hallways smelled of weed and cigarettes repeatedly. As we were getting dressed to leave the last morning the cleaning crew came at 8:00 am to clean our room and I said we weren’t ready to leave yet and they came back at 8:30am and then just sat out side our room waiting for us to leave.

Friends_and_family Family

4/10

Poor

31 Dec 2025

Marie

Stayed overnight Wednesday, 12/24/25. Room spacious and in good condition. BUT there was ***no*** heat in the breakfast room the next morning which is an extension of the lobby. Needless to say, it was freezing there. You couldn't even get a hot cup of coffee as the cups were so cold. Tried tea in a styrofoam cup but the water was lukewarm. (Breakfast was included in my room rate.) When I asked about it, I was told there was a broken motor and it would not be addressed until \"management returns\" on Monday. Completely Unacceptable.

8/10

Excellent

30 Dec 2025

James

Room and staff were fine. Need to clean up some areas like the ice machine rooms, one of which wasn't functional. And one elevator was not working.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Gunnar

Clean rooms and facilities and very friendly staff.

Leisure Self

6/10

Pleasant

20 Dec 2025

Thomas

Room appeared to be clean but well worn. Check-in person was pleasant. The person running the bar at night and breakfast in the morning was pretty grumpy. They wanted to charge $13 for a breakfast buffet that is complimentary at almost every other hotel. $18 for cooked to order eggs.

Self

10/10

Exceptional

17 Dec 2025

Kathleen

My granddaughter really enjoyed the pool.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Rusdyn

Everything was great! Clean room, great staff, and plenty of amenities.