Name: Hyatt Regency Greenwich
Address: 1800 East Putnam Ave, Old Greenwich, 06870, US

10/10

Exceptional

11 Jul 2026

Sharon

I was pleased with everything about it. Beautiful surroundings, very personable staff, comfortable accomodations. There is nothing negative to say about it.

Self

10/10

Exceptional

10 Jul 2026

Susan

Very Beautiful Hotel
Excellent check in & service provided at Front Office by Soile

Partner

10/10

Exceptional

09 Jul 2026

robert

Beautiful hotel with a good restaurant

10/10

Exceptional

09 Jul 2026

Shelby

All around wonderful

Family

10/10

Exceptional

07 Jul 2026

David

We visited the hotel for the weekend for a wedding. Everything was delightful. The room was spacious and comfortable.

Family

10/10

Exceptional

06 Jul 2026

Dipashree

Loved the resort feel.

Family_with_children

8/10

Excellent

06 Jul 2026

Romi

Easy to reserve the room.

Partner

2/10

Poor

05 Jul 2026

Peter

There wasn't a porter anywhere to help us with iur luuggage. The hallway carpets needed a cleaning and typically most hotels have coffee available in the morning free of charge.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Annie

Great hotel, dental come back!!

Family_with_children

10/10

Exceptional

04 Jul 2026

Brittany

Our room was nice. It was a little hot but overall everything was great! The food at Townsend was excellent!! The staff was amazing. The waygu pastrami was fire. The pool room was nice. Parking was great lots of spaces. My boyfriend and I had a 2 day stay and we really loved it there and we will be back.

Partner

8/10

Excellent

02 Jul 2026

eileen

Loved the beautiful botanical interior. The pool and hot tub were nice after a long day. Then the bar and food were good too. The gym was perfect for morning WO. Great day spent .

10/10

Exceptional

02 Jul 2026

Josephine

The restaurant is lovely the room, clean beautifully decorated the staff, extremely courteous and helpful

Friends

10/10

Exceptional

30 Jun 2026

Scott

Book this Hyatt hotel, you’ll be happy you did. Everything is great including the food and accommodations to the people who work there. Excellent.

Family

10/10

Exceptional

29 Jun 2026

Robert

Stayed three nights at Hyatt for a foundation board meeting. This was a first time visit as we lived in Rye, NY for 30 years and didn't need a hotel room. Breakfasts were very good. Room was quite large and comfortable. No complaints. Front desk efficient and courteous. Atrium area is spectacular.

Business

10/10

Exceptional

28 Jun 2026

NANCY

I was very impressed with how comfortable the bed was. The room was very clean, but my memorable thing about that room was how comfortable the bed was! I had a great night sleep. The staff is wonderful here. Thank you, Hyatt!

Partner

4/10

Poor

25 Jun 2026

Michael

The hotel rooms are located around an inner atrium. There is nightly loud music in the atrium that is clearly audible in the rooms. The music is annoying and continues till at least 10pm, but often well past. I called and complained but nothing was done. It's not clear why the music is loud and goes so late given that I could see the bar area from my room and there were non patrons at all.

There is also only one elevator bank putting many of the rooms quite far from the elevators.

The hotel restaurant food was average and as expensive as you'd expect

On the plus side my room was in good shape, bed comfortable, shower worked well.

Partner

10/10

Exceptional

23 Jun 2026

Jeffrey

We had a wonderful stay at the Hyatt Regency Greenwich. The property is beautifully renovated, exceptionally clean, and very comfortable. Our room was quiet, well-appointed, and made for a relaxing stay.

The highlight of our visit was the stunning atrium. It is absolutely gorgeous, impeccably maintained, and creates a unique and inviting atmosphere. Enjoying breakfast while seated in the atrium was a memorable experience and one of our favorite parts of the stay.

Breakfast itself was outstanding. Rather than a typical buffet, meals were cooked to order from the menu, and everything we tried was delicious. The service was excellent, and a special thank-you to Carlos, our waiter one morning, who provided truly exceptional hospitality. He is the kind of employee any organization would be fortunate to have.

Parking was easy and convenient, and while we did not take advantage of all the hotel’s amenities, it is clear the property offers plenty for guests to enjoy. The staff throughout the hotel were friendly, welcoming, and professional.

We have stayed in downtown Stamford on previous visits, but this location is now our preferred choice when we are in the area. Highly recommended.

Partner

10/10

Exceptional

23 Jun 2026

Mark

Great hotel! The lobby area is stunning and so nice to relax and unwind in! Woukd definitely stay again!

Friends_and_family Family

2/10

Poor

22 Jun 2026

Esin

you can not sit alone int the lobby or the library after 8 p.m. because of the drunk men

Self

10/10

Exceptional

21 Jun 2026

Donna

The Staff at the Hyatt in Old Greenwich is amazing!! They anticipated my every requirement and made sure I could get to every event on time. They made me feel at home.

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Rebecca

Overall everything was great! The hotel listened to our request on having a room far away from the elevator.

Family_with_children

6/10

Pleasant

21 Jun 2026

sabra

This was our third time at the hotel. The amenities and location are great but each time there has been some type of disturbance that has made it impossible to sleep; last time it was a party at the hotel. This time it was a barking dog left unattended late at night and a noisy neighbor. It's a large hotel with a lot of commotion.

Family_with_children

10/10

Exceptional

21 Jun 2026

Elizabeth

We had a medical emergency with our son and Kamar was absolutely the most helpful, caring man. He even called me at the hospital to check on my son. He extended our checkout time so that we didn’t have to worry about that as well. Truly, a wonderful experience at your hotel despite our emergency. I will highly recommend your hotel to anyone!

Family_with_children

2/10

Poor

21 Jun 2026

Marc

Dried bacon on the floor by the side of my bed. No instructions for Wi-Fi in the room took forever to get the TV. On. The bed sconce light was broken on the window side of the bed. The floors were stained there were questionable guests read between the lines waiting in the lobby. Where you get off your elevator.?!! The chicken piard tasted like a hockey puck. My husband’s diamond, black amethyst all seeing I ring was lost or stolen and they stopped answering our phone calls as we continued to call and see if they found it. It was a nightmare. We went to get away for one night from the city for fun and rest as we have wonderful memories of my parents 50th wedding anniversary party held at that hotel in a private room. The food was delicious. The room was meticulous. The service was excellent. And another experience of spending Christmas Day at the magnificent buffet, you once had about 12 years ago. I called and got Claudia from South Africa and she was very kind and returned $50. I believe to our bill lastly when I asked for a toothbrush for two they were not at the front desk which all hotels have especially for just one night stay and the woman I asked has an attitude also an attitude upon checking out when we discussed the missing ring and I took a screenshot of the bacon on the rug not sure if it was bacon or not she confirmed it probably was. So this hotel is a nightmare & it’s really sad to see this. We will never stay there again and my husband‘s ring? No word.

Partner

2/10

Poor

20 Jun 2026

Linda

I rarely leave negative reviews, but this stay was disappointing from start to finish.

Upon arrival with seven pieces of luggage, not a single staff member offered assistance. I had to find a luggage cart, load everything myself, and transport it through the hotel alone.

The most concerning incident occurred at breakfast. A server brought me coffee and then placed a creamer on my table that she had just taken from another guest’s table after they had left. When I questioned it, she replied that the previous guest “hadn’t used it.” Regardless, serving items taken from another guest’s table is unacceptable and raises serious hygiene concerns. Worse, there was no apology when I requested a fresh one.

Housekeeping also failed to service my room after being asked to return later, leaving me to deal with accumulated trash and change my own bedding.

Poor service, lack of accountability, and questionable food-handling practices made this one of the most disappointing hotel experiences I’ve had.

Family_with_children

10/10

Exceptional

19 Jun 2026

Stacey

Atrium is beautiful. Room was clean and modern.

Self

10/10

Exceptional

19 Jun 2026

Bryan

The room was clean and very spacious. The lit wardrobe was nice and helpful. The courtyard view was nice. The staff was very helpful and courteous. I also liked the indoor pool and hot tub.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Alex

Great hotel

10/10

Exceptional

17 Jun 2026

Andrea

Great stay! Jair and Soile were so friendly and welcoming!

Family

10/10

Exceptional

15 Jun 2026

Andrew

The staff was fantastic! A-Z everything was terrific about the hotel. Thanks!

2/10

Poor

14 Jun 2026

Meredith

There was no water in the morning. The entire hotel had no water and so we weren't able to shower or brush our teeth before our event.

10/10

Exceptional

14 Jun 2026

CLAUDIA

Not enough elevators

Partner

10/10

Exceptional

13 Jun 2026

Justin

Beautiful Property and Exceptional Staff

Family_with_children

2/10

Poor

13 Jun 2026

Alyson

Our room had not been completely cleaned prior to our arrival. Well, we noticed minor issues,It wasn’t until we woke up the next day that we found a used condom on the floor under the nightstand. The front desk hotel staff were mortified when we told them about this but it still is something you don’t expect when you reserve a room anywhere.

Family_with_children

8/10

Excellent

12 Jun 2026

Sharon

Beautiful lobby. Did not get coffee machine as requested

10/10

Exceptional

11 Jun 2026

Mark

Great stay. Will definitely return when next in the area.

6/10

Pleasant

11 Jun 2026

Peter

Some Front Desk personnel were not well trained. Didn't know the business office in lobby area had functioning computer/print capability... Told a business associate who arrived for a meeting that I had checked out of the hotel while I was still in occupancy and having breakfast in the atrium....

Waited a long time for our reserved room to be cleared for occupancy at late afternoon check in.

Corporate event occupying atrium was very noisy up in our interior facing room until about 11pm.

Breakfast in the atrium was excellent.

Partner

10/10

Exceptional

11 Jun 2026

Stacey

We brought our two Yorkies, and it was an absolute pleasure staying at this Hyatt. Our pups were welcomed and comfortable. We were very happy dog parents.

Pet

2/10

Poor

10 Jun 2026

Linda Maria

My whole stay was a disaster since there was no power for 1 1/2 days

Family

4/10

Poor

09 Jun 2026

Adam P.

It really is a great hotel although we were in a room where the toilet was leaking. It took them close to an hour to get a maintenance guy to come, and then all he did was suggest we put a towel around the base of the toilet. The front desk and management did not even offer to help us change rooms. Which that is really a sad reflection of the management of this hotel. Other than that, the hotel is really a nice property.

Family

6/10

Pleasant

09 Jun 2026

Kailee

The atrium is stunning, the beds are comfortable however the rooms are very dark, bathrooms are not what I would have expected for the price of the hotel, service at the bar was terrible, a latte at the cafe (that was 90% foam) was $7 and we had to call repeatedly to request extra pillows, one time on hold for 25 minutes for housekeeping. I would not recommend.

Friends_and_family Friends

2/10

Poor

08 Jun 2026

Dawn

Terrible experience

10/10

Exceptional

08 Jun 2026

Elana

Beautiful and comfortable place to stay about 1 hour from NYC.

Partner

2/10

Poor

07 Jun 2026

barbara

Managers were not helpful in solving issues on a timely manner.

Family

2/10

Poor

06 Jun 2026

Xu

Useless staff. Breakfast seating and order both took eons.

Next door alarm went off at 6am on Sunday. Called front desk. No one came up to shut off the alarm until 6:15.

Elevator didn’t work—had to carry my suitcase down the stairs.

Maid knocked on the door at 9am and ask me if I’m checking out. When I said yes but it’s only 9am, she asked me to put “do not disturb sign” on the door —so rude and unprofessional

Self

10/10

Exceptional

31 May 2026

ROBERT

highly recommend

Partner

4/10

Poor

30 May 2026

thomas

This hotel is higher on the cost spectrum. No problem as it quite an attractive property so I opt for it. Have stayed maybe 10 times.
Frankly not again. First, I am so unhappy with expensive hotels nickle & diming guests. Charging for things that, totally acceptable but much less expensive hotels, just offer courteously. Bottle water in the room $5. Ridiculous parking fee.
I don't expect a room with a view of Long Island Sound...but had a vast expense of a tar paper roof. I COULD however see the tips of trees way off it the distance.
Then the internet wouldn't connect. The front desk just shoved me off onto an off-shore generic IT help service which after 1 minute I knew that sitting in Bangalore was not going to help me at all getting a WiFi signal from the router downstairs in Greenwich CT. I don't think I will stay an 11th time.

10/10

Exceptional

30 May 2026

Charlene

Large room

10/10

Exceptional

30 May 2026

Andrea

Nice ti be a way from the hustle and bustle of downtown Stamford - but easy to access.

I love the atrium!

Self

10/10

Exceptional

29 May 2026

NOAH

Excellent stay! Clean renovated room. Very helpful staff. We loved it

Family_with_children

10/10

Exceptional

28 May 2026

Rosemary

The Atrium was absolutely stunning and relaxing.

Partner

10/10

Exceptional

27 May 2026

Patricia

The only complaint is how noisy the guests in the next room were at all hours

Partner

8/10

Excellent

26 May 2026

Nancy

Loved eating in the atrium. It is beautiful. Didn’t have time to use it , but like having a movie theater there .
We were almost charged $25 a nite for parking, but complained and they didn’t charge us . We would never return to your hotel if you had .

Partner

6/10

Pleasant

24 May 2026

Anthony

Over priced building that falling apart.

Family_with_children

10/10

Exceptional

23 May 2026

Qadir

Great stay everytime! My wife and son love it!

Friends_and_family Family

10/10

Exceptional

23 May 2026

janet

At the front desk it was very vibrant. Soile gave me a quiet corner room which was perfect. Thank you for another wonderful stay .

Self

10/10

Exceptional

21 May 2026

Jill

This is the former Conde Naste headquarters so the property is very stylish and impressive. It’s a huge hotel with a recent remodel so there are conferences on the weekdays and weddings on the weekends. I was there on a Monday, so it was quiet, perfect for a good nights sleep. Rooms are spacious, clean and well lit. I liked the quality of the shampoo etc. Some rooms face the interior atrium which I would probably not be comfortable in since there could be noise from the bar area.

Self

10/10

Exceptional

21 May 2026

Jonathan

Room spacious bed was comfortable like the sheets and towels

10/10

Exceptional

21 May 2026

Elizabeth

clean and convenient - great location

Self

8/10

Excellent

21 May 2026

Fadi

Highly recommend.. atrium area is nice.

Self

10/10

Exceptional

20 May 2026

Barbara

The Libby is magnificent architecturally. So very grand yet welcoming. Rooms are immaculate and staff us super friendly. I love staying here.

Partner

10/10

Exceptional

19 May 2026

Krista

Great place

Business

8/10

Excellent

18 May 2026

Scott

Very nice room. Great bar.

Partner

6/10

Pleasant

18 May 2026

JUDITH

Large hotel, easy parking, clean rooms. It gets VERY busy on the weekends, and the dining/bar close down way too early for those who arrive late. Breakfast options are also very limited. For a quite get-away, I’d avoid weekends.

Partner

10/10

Exceptional

18 May 2026

Arun

It’s a gem of Greenwich perfect place

Self

10/10

Exceptional

18 May 2026

Arun

Simply the best nothing bad it’s my home away from home

Self

4/10

Poor

18 May 2026

Kamila

Terrible restaurant, bad food and overpriced!
Parking overpriced!

Family

10/10

Exceptional

17 May 2026

Ilma

everything you need in one place. great for families as well .

Friends_and_family Family

6/10

Pleasant

15 May 2026

Kristen

The hotel was nice a little \"tired\". The pool was dirty and full of hair😬 the bar was Way understaffed and the waiters were making their own drinks ( not very well) while trying to wait on way too many tables

10/10

Exceptional

11 May 2026

Meg

I love staying at the Greenwich Regency!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Steve

What I liked was the quality of the bedding. I also enjoyed the weight room.

Partner

10/10

Exceptional

09 May 2026

Shaneeza

I love this place this was our third time staying

4/10

Poor

03 May 2026

Brian

I was very disappointed in the staff in general. at the hotel the front desk check-in. She was rude. No welcome, greeting or other kindness.
Our interaction with staff at breakfast was also rude. There’s no sign to explain self seating or self service. Both questions were asked of staff and their response was very rude. I’m sorry but if nothing is explained and the client is not informed, we assume certain services.
When we checked out, there was no one at the desk. 9am on a Saturday. We waited. Finally after making eye contact multiple times with what seemed to be a manager wandering around the bar, he came over. Asked what we needed. Then he went into the staff office then said someone else would be with us a some point. No apology, no explanation, no service. We left the card keys and left.
This all seems unacceptable at a high end Hyatt property.

10/10

Exceptional

03 May 2026

Ana MM

Excellent Hotel!

Family_with_children

8/10

Excellent

02 May 2026

WINNIE

Need more staff for both dinner and breakfast; there were not enough staff to help out

Family_with_children

10/10

Exceptional

02 May 2026

janet

Thank you Hotels.com for the excellent price for a 1 night stay at this fantastic hotel which is well located , beautifully decorated and has everything you would need ( movie theater, salon, restaurants, atrium, ballroom & elegant staircase. The self parking is safe & great for travelers going north to Maine or south beyond NYC PA Washington etc.

Business

10/10

Exceptional

28 Apr 2026

carina

Everything was great.

10/10

Exceptional

28 Apr 2026

Isabel

Excellent!

Family_with_children

10/10

Exceptional

28 Apr 2026

Dariusz

Ok

Pet

8/10

Excellent

27 Apr 2026

Ella

I only used my cell phone. I didn't go to the bar. You must realize not everyone has a cell phone and can figure out how to access a QR code handed to them on a card at check in. I find this VERY!!!! frustrating. At check in, I think you should ask people if getting hotel info from that card is ok with them, or would they prefer a 3-ring binder with all that info printed out for them. Some of your guests are super seniors, i.e. no cell phone and/or no idea how to use a QR code. Be sensitive to the ages of your guests.

Self

10/10

Exceptional

27 Apr 2026

Manuela

Yes

10/10

Exceptional

27 Apr 2026

Ana MM

Excellent check in ! We felt very welcomed!

Family_with_children

8/10

Excellent

26 Apr 2026

Crystal

Bathroom shower had some hair that didn't belong to us. Room service was fantastic and food options. Check in easy very polite staff.

Friends

10/10

Exceptional

25 Apr 2026

Dylan

Overall great experience

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Daryl

Property was amazing. The staff was great, especially the restaurant staff! Improvement of the hotel are beautiful. I will definitely be back.

Family

8/10

Excellent

25 Apr 2026

Andrew

.

10/10

Exceptional

24 Apr 2026

Anita

Very clean room, friendly staff, awesome atrium dining are.

Family_with_children

6/10

Pleasant

23 Apr 2026

Sheryl

I have stayed at the Hyatt multiple times and this stay was a disappointment. In my room, the bathroom sink drained incredibly slowly. My TV only received a signal from one station. On the morning of my departure, housekeeping arrived before 9 am, knocked once and without waiting opened the door. Since checkout is 11 am I was surprised that housekeeping would let themselves in so early. I also never received a receipt for my stay.
At the bar service was so slow I had to flag down a staff person twice to get a drink. A disappointing stay!

Self

10/10

Exceptional

21 Apr 2026

Michael

Gorgeous property, with excellent amenities. The restaurant on site was perfect for an evening dinner in a nice setting. Cute little market on site to grab coffees or quick bites and snacks. Pool was nice and warm, deepest point was 4 ft. so my son had a ton of fun using it and felt comfortable the entire time. Gym looked nice and there was a private movie theater with a current movie playing. Will definitely return when back in the area

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Susan

Cleaning was not up to par. For example garbage was not even removed

Partner

10/10

Exceptional

20 Apr 2026

Kwaku

The bar was well stocked. We didn't take advantage of breakfast downstairs in the courtyard/lobby area. Something to look forward to doing the next time we are in town.

Family

10/10

Exceptional

20 Apr 2026

Lorena

Everything very clean

Family_with_children

10/10

Exceptional

19 Apr 2026

Cristal

Everything was amazing during our stay!

Family_with_children

10/10

Exceptional

18 Apr 2026

Raymond

Wonderful full breakfast for my family!

Family_with_children

6/10

Pleasant

17 Apr 2026

Andrew

Plumbing problems.

6/10

Pleasant

16 Apr 2026

Susan

I'm surprised after the renovation that certain areas still look worn and tired.

Partner

6/10

Pleasant

11 Apr 2026

Mike

Poor lighting in the room, very dark.
TV remote didn't work.
Staff is not friendly.

Family

10/10

Exceptional

10 Apr 2026

Linford

yes Bar was Awesome, Billy and the Staff took very good care of us.

Business Self

10/10

Exceptional

10 Apr 2026

Barbara

Perfect choice. Great breakfast and fabulous evening bar. Immaculate rooms with gorgeous views of interior atrium.

10/10

Exceptional

08 Apr 2026

Doreen

The room was very clean. There was very loud music in the middle of the night that seemed to come from the atrium but it eventually stopped so we were finally able to get some sleep. That was the only slightly bad thing we could say and it wasn't the hotels fault. Everything else was terrific.

Partner