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The Opus Westchester, Autograph Collection

White Plains -NY · United States

3 Renaissance SquareView location

9.2/10Excellent589 Reviews
Cleanliness9.6/109.6
Service9.2/109.2
Comfort9.6/109.6
Condition9.4/109.4
Location9.4/109.4
Neighborhood9.2/109.2
Quality9.0/109.0
Value8.2/108.2
Amenities8.6/108.6
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  • Business hotels
  • Hotels with spa
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Opus Westchester, Autograph Collection

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a steam room, and a 24-hour fitness center.

This hotel also features wireless internet access, wedding services, and a television in a common area. Satisfy your appetite with Portuguese cuisine at Kanopi, one of the hotel's 3 restaurants. Wrap up your day with a drink at the bar/lounge.

Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 1:00 PM for a fee. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. This hotel has 6 meeting rooms available for events.

Make yourself at home in one of the 146 guestrooms featuring refrigerators and flat-screen televisions.

Read more about this hotelShow less

With a stay at The Opus Westchester, Autograph Collection in White Plains, you'll be within a 5-minute drive of Westchester County Center and Pace University Law School. This luxury hotel is 0.8 mi (1.2 km) from The Westchester Mall and 0.8 mi (1.3 km) from White Plains Hospital Center.

Make yourself at home in one of the 146 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. This hotel has 6 meeting rooms available for events.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 1:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Destination fee: USD 34.31 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 6 to 30 per person
    • Valet parking fee: USD 35 per day
    • Pet fee: USD 150 per pet, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 40 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Pace University Law School 0.9 km / 0.6 mi
White Plains Hospital Center 1.1 km / 0.7 mi
The Westchester Mall 1.1 km / 0.7 mi
Westchester County Center 1.4 km / 0.9 mi
Bowlero White Plains 2 km / 1.3 mi
Silver Lake Park 2.7 km / 1.6 mi
Manhattanville College 4.3 km / 2.7 mi
Greenburgh Public Library 4.5 km / 2.8 mi
Greenburgh Nature Center 5.8 km / 3.6 mi
Purchase College 6.2 km / 3.9 mi
Captain Lawrence Brewing Company 7 km / 4.3 mi
Blythedale Children's Hospital 7.6 km / 4.7 mi
Performing Arts Center at Purchase College 8.2 km / 5.1 mi
Blum Center for Health 8.7 km / 5.4 mi
New York Medical College 9.1 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 146
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parkingExtra charge
  • Laundry service
  • Multilingual staff
  • Bellboy service
Show 24 more facilities & services
  • Fireplace
  • Hotel safeExtra charge
  • Lift access
  • Shop
  • Gym
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Banquet hall
  • Meeting room: 6
  • Business centreExtra charge
  • Indoor freshwater pool: 1
  • TV lounge
  • SaunaExtra charge
  • Steam bath
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 40 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable9 photos

    The Opus Westchester, Autograph Collection

    DOUBLE DELUXE KING BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Shower
    • Bathroom
    • Housekeeping
    • Satellite TV
    • Bathrobes
    • Desk
    • Toiletries
    • Pillow menu
    • Living room
    • Safe
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE GUEST ROOMQUADRUPLE • DELUXE GUEST ROOMQUA.DX-GR

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    QUADRUPLE DELUXE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIER KING BEDDOUBLE • PREMIER KING BED • 34 m²DBL.KG-PE
    DOUBLE PREMIER KING BEDPhoto unavailable11 photos

    The Opus Westchester, Autograph Collection

    DOUBLE PREMIER KING BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    PREMIER KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PE

    Room amenities

    • Safe
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom
    • Shower
    • Living room
    • Housekeeping
    • Satellite TV
    • Bathrobes
    • Desk
    • Toiletries
    • Pillow menu

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 BedroomSUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable4 photos

    The Opus Westchester, Autograph Collection

    SUITE KING BED ONE BEDROOM

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE PREMIERQUADRUPLE • PREMIERQUA.PE

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    QUADRUPLE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDS • 34 m²DBL.2Q-DX
    DOUBLE DELUXE TWO QUEEN BEDSPhoto unavailable10 photos

    The Opus Westchester, Autograph Collection

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Room amenities

    • Safe
    • Housekeeping
    • Satellite TV
    • Bathrobes
    • Desk
    • Toiletries
    • Pillow menu
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Living room

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • Presidential • 1 BedroomSUI.6S
    SUITE PresidentialPhoto unavailable5 photos

    The Opus Westchester, Autograph Collection

    SUITE Presidential

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE GUEST ROOMDOUBLE • DELUXE GUEST ROOMDBL.DX-GR

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    DOUBLE DELUXE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accesible DeluxeQUADRUPLE • Accesible DeluxeQUA.H6-DX

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    QUADRUPLE Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    SUITE EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    The Opus Westchester, Autograph Collection

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Opus Westchester, Autograph Collection

9.2
Excellent
589 Reviews
Cleanliness
9.6 /10
Service
9.2 /10
Comfort
9.6 /10
Condition
9.4 /10
Location
9.4 /10
Neighborhood
9.2 /10
Quality
9.0 /10
Value
8.2 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
20 Jul 2026
ODell
Beautiful establishment. Great customer service from valet to doorman to customer service to cleaning staff. Professional atmosphere, gym was clean. Restaurant called Red Horse had excellent drinks and food. Across the street is a mall and Multiple stores and restaurants in the area. Great experience!
Partner
10/10
Exceptional
22 Jun 2026
Abraham
Highly recommend. Clean and awesome staff!!
Friends_and_family Friends
10/10
Exceptional
15 Jun 2026
Donnett
Clean room
Partner
4/10
Poor
25 May 2026
Cecil
Breakfast was good, and the surrounding area was great. There were stains on the couches from unidentified bodily fluids, the tub didn’t work and there was poop on the ground next to the toilet. Unclean and gross, and the air conditioning made a loud knocking noise that woke us up every half hour. Also the ice machine didn’t work on our floor. They gave us some money towards breakfast for the inconvenience but I wouldn’t recommend anyone stays here
Partner
10/10
Exceptional
23 May 2026
Andrea
So luxurious and clean! Wish I was there on vacation and not just for work.
Business
10/10
Exceptional
02 May 2026
Ricardo
All nice and very good except the reception people.... not good
Self
10/10
Exceptional
22 Apr 2026
Vann
Amazing stay. Will be visiting again.
2/10
Poor
07 Apr 2026
Lance
You will find poor service from multiple individuals. This was a Ritz Carlton but no longer. Expect a low level of service where people are trying to do the minimum and are okay with getting low reviews.
6/10
Pleasant
02 Apr 2026
Luka
After a good few years, I decided to return to the Opus Hotel. Unfortunately, the disappointment was—and remains—even greater than before. This is certainly not a 5-star hotel. There is no on-site restaurant or bar (though there are two restaurants located within the building). The breakfast service—staffed by only a single waiter taking orders at tables set with tablecloths that had clearly already served several other guests before you—does not make for a very good start to the day. As for the room, there is no minibar, and the bed linens are worn and torn. You have to specifically ask for a bathrobe and slippers. In the bathroom, I found a clogged toilet bowl and a used bar of soap left behind. In the spa, time seems to have stood still; you get ushered out of the pool area even before closing time. The staff—tired and overworked (really?)—seem to be asking, \"What do you want from us?!\" For over $400 for a single night mid-week, I have every right to expect certain standards to be upheld—especially given that this hotel claims to be a 5-star establishment!
Self
10/10
Exceptional
15 Mar 2026
Carlos
Writing
Great stay at this hotel! The property itself was clean, comfortable, and the staff was very welcoming. One of the best parts of the location is how many great restaurants are within a short walk — all within about 5 blocks. We had so many options including Italian, Indian, Colombian, and even a Brazilian steakhouse nearby. It made dinner plans easy every night. Definitely a great spot if you enjoy having lots of food choices close by. Would absolutely stay here again!
Family_with_children
10/10
Exceptional
06 Mar 2026
Gleneil
N/a
Partner
2/10
Poor
17 Feb 2026
Jessica
There was no water! All the amenities including restaurants stopped working. Over more than 3 hours. I recieved no discount no nothing.
10/10
Exceptional
26 Jan 2026
queen
The staff and executive suite we’re perfect
Leisure Partner
10/10
Exceptional
17 Jan 2026
Tanesha
Room was spotless and staffing was amazing
Partner
2/10
Poor
15 Dec 2025
Carter
Great shower, otherwise the hotel was dated and seemed operated by a skeleton staff for cost savings.
Surely did not reflect like an Autograph Marriott
Leisure Family
10/10
Exceptional
09 Nov 2025
Susan
our room was very clean on beds very comfortable
staff friendly, breakfast wonderful
Leisure Family
4/10
Poor
05 Nov 2025
Natasha
The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.
Business
8/10
Excellent
30 Oct 2025
Kahlilah
Paid for destination but they didn’t have everything that it came with. Was suppose to have apple cider never had it made. Also had to remind we paid for it. Wasn’t worth it.
Business_and_leisure Partner
10/10
Exceptional
24 Oct 2025
Hazel
The hotel was very nice, the staff was great. Very enjoyable stay. We were supposed to get a $50 credit for our breakfast, but we did not get it. I've mentioned it but have not been contacted.
Leisure Family
10/10
Exceptional
19 Oct 2025
Eileen
great hotel
10/10
Exceptional
12 Oct 2025
AMIT
Clean room
6/10
Pleasant
05 Oct 2025
Linda
There was an irritating machine type noise - non stop - in our room . Sounded like a wind chamber or loud white noise machine. We told staff but no follow up and it continued all night . Also it took a very(!) long time to get our car. Positives - nice
Room and pleasant staff
Friends_and_family Family
10/10
Exceptional
21 Sep 2025
Luvion
Clean and modern
10/10
Exceptional
07 Sep 2025
Sharon
Beautiful hotel. Great location.
10/10
Exceptional
14 Aug 2025
Kazi
The king suite has a lovely touch and it was comfortable
Leisure Partner
10/10
Exceptional
21 Jul 2025
Simone
Although I stayed for 1 night, I wish my stay was a little longer. This hotel exceeds my expectations. I had a wonderful time and stay. The spa was so beautiful and amazing. I would definitely recommend this hotel.
Leisure Friends
8/10
Excellent
29 Jun 2025
kathy
This is advertised as a 5 star property. In my opinion, it is a nice 4 star but it’s the little things that Opus is missing to get it to 5 star. First—soaps and lotions were *not* Le Labo, they were a watered down Marriott version. The pictures need to b updated on the website. I would suggest robes and slippers on hand. (It was my understanding you had to request a robe from housekeeping). Towels were not soft, they were rough and we had to request more—only 3 provided, 2 hand towels, 2 washcloths, no makeup remover. 1 vanity kit, 1 shower cap and the smallest bottle of lotion that’s made for 1 use. Suggest turndown service. Better hairdryers, not cheap ones that don’t work. You have to request water and ice from housekeeping. The locations is nice! The people were kind. Housekeeping was on point. But to reiterate—this is not a 5 star property.
Leisure Family
6/10
Pleasant
23 Apr 2025
Miguel
The staff in the front desk charge me twice in my credit card , and also the charge a supposedly a 40 USD FEE , but they charge me 540 USD. I have to call them and fix the problem, but if you don’t call they just keep the money.
10/10
Exceptional
14 Apr 2025
Ynes
Great experience, will highly recommend.
Leisure Family
10/10
Exceptional
06 Apr 2025
Garly
nothing
Business_and_leisure
10/10
Exceptional
27 Mar 2025
Shelly
Great
Leisure Partner
8/10
Excellent
26 Mar 2025
Gokhan
The hotel fee is higher than other hotels. There is also a high nightly parking fee. I made a reservation including breakfast, but I still paid for breakfast.
10/10
Exceptional
17 Mar 2025
Jay

It was lovely
10/10
Exceptional
14 Mar 2025
Melissa
Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro
North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.
Business_and_leisure Family
10/10
Exceptional
26 Feb 2025
John Byron
Great
6/10
Pleasant
22 Feb 2025
Allison
I was underwhelmed by this hotel. While the rooms are spacious, the bedding felt old and not as soft as expected. Bring your own toilet paper—the one they provide is like cardboard! The indoor pool is larger than most, but the chlorine level is so high that it irritated my kids’ eyes. Service was mediocre—when I asked for an extra slice of bread with my entrée, I was told there would be a charge. They also added a fee for room service. Overall, I wouldn’t return.
Leisure Family_with_children
10/10
Exceptional
16 Feb 2025
Ricardo
Staff was great. Enjoyed the in room dining. Also appreciate th access to restaurant
Partner
10/10
Exceptional
16 Feb 2025
Muhammad Omar
Great experience
10/10
Exceptional
05 Feb 2025
noelle
great
10/10
Exceptional
27 Dec 2024
Michael
Such a great hotel.
10/10
Exceptional
07 Dec 2024
chapman
The place was clean and comfortable.
10/10
Exceptional
07 Nov 2024
Xue
Good
10/10
Exceptional
19 Oct 2024
Karen
The rooms were large and comfortable.
10/10
Exceptional
13 Oct 2024
Amy
super nice beds and super clean property with great food options
Friends_and_family Family
10/10
Exceptional
22 Sep 2024
Joanna
Great location clean spacious room. Comfortable bed
Leisure Partner
10/10
Exceptional
02 Sep 2024
emmanuel
Opus is an excellent place to stay. The rooms and bedding are inviting. I'm happy I chose this hotel on my visit to New York.
Self
10/10
Exceptional
27 Aug 2024
Darnell
Very peaceful and clean
10/10
Exceptional
25 Aug 2024
Paul
We truly enjoyed our stay here at the Opus! Everyone was friendly and the rooms were clean! We felt well taken care of.
10/10
Exceptional
13 Aug 2024
luise
all around great staff, property service.
Leisure Family
10/10
Exceptional
05 Aug 2024
Marc
10/10 would come back again. Our room was spacious and clean. Lots of restaurants nearby and activities to do. Valet service was great and staff was personable and laidback.

I can tell they still have The Ritz-Carlton hospitality ethics which is why the stay was so great!
Leisure Family
10/10
Exceptional
04 Aug 2024
Joaquin
Great property and outstanding service.
Leisure Family
6/10
Pleasant
20 Jul 2024
Damara
When we checked in weren't able to actually get to our room because we weren’t in the system. So we went to dinner and waited it out
Leisure
6/10
Pleasant
01 Jul 2024
Verified traveler

The room was left dirty, I expected better.

The place was beautiful and staff very helpful and observant. First impressions are everything and I paid for a king sized room. When i entered, there was garbage left, empty water bottle on the floor and dirty bandaid in the bathroom. The tv also did not work well, the outlet kept disconnecting.

Beautify does not take away cleanliness. With the amount of money I paid i expected better.
Business Family
10/10
Exceptional
17 Jun 2024
Rosalind
The suite was beautiful!
Will definitely come back.
8/10
Excellent
14 Jun 2024
Yanelsi
Clean, luxury facilities, great food, good service, great location with lots of dining and shopping options. A great place to stay.
Leisure Partner
10/10
Exceptional
13 Jun 2024
Dustin
Beautiful place, excellent services
Business_and_leisure Friends
4/10
Poor
26 May 2024
kevin
front desk service and response
Leisure Family
4/10
Poor
24 May 2024
kevin
Tired
Front desk had check in problems
Leisure Family
10/10
Exceptional
06 May 2024
Lashawn
Outstanding service from the front desk team and Daniel in spa gives the best facial. Im back in less than two months. The red horse restaurant food is delicious and the staff is great. Must have the bacon its the best bacon ive ever had. Lol
Leisure Friends
6/10
Pleasant
05 May 2024
amanda
We paid for the executive suite and check in should have been at 3pm and we had to wait 2 hours for our room to be ready..when you pay that price for a hotel room it should be ready by check in. It made us late for our plans that evening as we were celebrating our anniversary. So slightly disappointed.
Leisure Partner
10/10
Exceptional
30 Apr 2024
Virginia
Very comfortable and relaxing
6/10
Pleasant
29 Apr 2024
Somer

Decent but Had Issues

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.
Friends_and_family Family
6/10
Pleasant
28 Apr 2024
Annie
I ordered an Amazon package that was delivered to the property and marked as received by reception. They told me they would check the cameras and call me back. They never did. My expensive shoe order was conveniently misplaced and no one bothered. I am a business travel with an office in White Plains. I will never return due to what is either dishonesty or lack of follow through.
Business Self
10/10
Exceptional
28 Apr 2024
Joseph

Overnight@Opus

Had an overnight work related stay, rooms were large, great bathroom with tub and excellent bed. Close to all
Business
10/10
Exceptional
18 Apr 2024
john
Good room great restaurant
Business_and_leisure
10/10
Exceptional
03 Mar 2024
Israt
Spacious and modern. Very clean and peaceful.
Leisure Partner
10/10
Exceptional
15 Jan 2024
Alison
Beautiful spa, great room, quiet, easy valet parking, very close to some excellent restaurants.
The pool is lovely, temperature both in and out could be a little warmer.
Leisure Partner
8/10
Excellent
13 Jan 2024
Antoniette
Central located, nice size room and excellent room service breakfast.
Leisure Family
6/10
Pleasant
19 Dec 2023
David
Each staff member was excellent, obviously well trained which speaks well of management. The former Ritz-Carlton facilities are lovely. In contrast, the food at dinner was virtually inedible (4 dishes with two dining) and the wine (by the glass) undrinkable with a heavy, unpleasant metallic aftertaste. Breakfast fare little better.
10/10
Exceptional
15 Sep 2023
Marianne
Spacious room attentive staff
Business_and_leisure Family
2/10
Poor
03 Sep 2023
Mario

Never waited so long for a check in

We called the day before coming and was told getting a room around 2 should be no problem. Arrived at 1:20. Didn’t get a room until 4:45. We were late for our nephew’s wedding. We probably won’t return.
Partner
8/10
Excellent
02 Sep 2023
Dudmire
Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.
Leisure Partner
6/10
Pleasant
20 Aug 2023
James
It is certainly not a five star property which explains its lacking the Ritz name any more. Aesthetically the rooms and hallways are very cold as was the bedroom's temperature.
There is little to recommend unless you are attending an event at the hotel.
Leisure Partner
8/10
Excellent
15 Aug 2023
Tenisha
The hotel is beautiful the rooms are well appointed and clean. The staff are professional and friendly. Valet parking is yuck and convenient. The hotel breakfast menu is decent with a fair variety of options, but it is expensive and service is painfully slow. There is one man working the take out bar and all of the tables by himself.
Leisure Family
10/10
Exceptional
11 Jun 2023
Christina
Enjoyed this hotel so much. Walkable area, so many dinning options & the pool and spa were amazing!
Leisure Partner
4/10
Poor
27 May 2023
Lindsey
I do not feel this is a high quality hotel. The person who checked us in was not very welcoming, additionally I handed her my credit card and license and she put both of them on the counter which I feel is very rude.

My husband and I both had spa treatments and they were good. I think the ac didn’t work in the spa. It was hot and uncomfortable during both of my treatments.

The bed was ok, pillows not that great and the sheets were not a high quality thread count.

We ordered room service and the food was not good. I didn’t even eat my order. Overall this place is not worth the money.
Leisure Partner
10/10
Exceptional
17 May 2023
Bernard
Elegant well maintained property, nice aroma in room and satisfying personal care products. Outstanding food: tasty and thoughtfully prepared.
Business_and_leisure Self
4/10
Poor
09 May 2023
Henry
This hotel is centrally located in White Plains. A few points to keep in mind. If you are planning on venturing out during the evening hours, keep in mind that two homeless shelters are located close to Post Rd and Mamaroneck Rd where most restaurants and bars are located. Cops are constantly there every night.
The hotel is a Marriott hotel that is located by the Ritz Carlton and with this in mind one would think that the hotel would be exceptional or even excellent. It is not. The common area floors are not cleaned daily. Food and liquid spills were present, the exact stains, for all four days of our stay. The handle to operate the shower was broken and we had to fit it into place each time we took a shower. The base boards in our room had green tape holding it into place. Stay elsewhere.
Business_and_leisure Family
2/10
Poor
25 Mar 2023
David
Booked the wrong date accidentally and they wouldnt even let me change or upgrade it for my wedding night
Leisure Family
10/10
Exceptional
12 Mar 2023
Johnny
Very clean and excellent service from staff.
Leisure Family
10/10
Exceptional
12 Mar 2023
R
Windows open! Squeaky clean! Great pool. Real staff
Leisure Family
8/10
Excellent
03 Jan 2023
Charles F
The hotel property is kept up very nicely. My room was very clean and the bed comfortably. I think there should be ice machines on each floor.
Leisure Self
6/10
Pleasant
28 Dec 2022
Kanura
Loved the hotel room front desk service was unprofessional
Leisure Self
6/10
Pleasant
31 Oct 2022
Lorraine
Loved the pool, spa and fitness center. Wished there was another food option and missed a convenience store. We had to ask for robes, our Nespresso machine was broken, but promptly replaced when asked. The service was excellent
Leisure Family
10/10
Exceptional
29 Oct 2022
Verified traveler
Wonderful
Friends_and_family Family
10/10
Exceptional
17 Oct 2022
Christopher
Beautiful place to stay. Everyone was extremely nice and helpful.
Leisure Partner
10/10
Exceptional
03 Oct 2022
jennifer
This is our 2nd time staying at The Opus. Our daughter goes to Fordham University & when we visit we do not want to deal with the hustle & bustle of NYC so we chose The Opus. It’s a short 20min ride and the location has a lot of great stores & restaurants. The hotel itself is very well kept, the room was immaculate & the staff is very friendly. I would definitely recommend!!
Leisure Family
10/10
Exceptional
18 Aug 2022
Melanie
The suite was large and clean with all amenities however the tv in the bedroom didn’t work.
Business_and_leisure Family
10/10
Exceptional
18 Aug 2022
Amanda
Excellent all around, thank you!
Self
10/10
Exceptional
16 Aug 2022
Verified traveler
always impressed with the service here...left my phone in car after valet parked and it was quickly retrieved for me. Hotel is always clean and well staffed
Business
10/10
Exceptional
01 Aug 2022
Verified traveler

Nice hotel

Nice hotel but no vending machines and you had to go to the lobby for ice.
Partner
10/10
Exceptional
25 Jun 2022
Gloria
Excellent facility, staff very friendly, and hotel in excellent conditions
Leisure Family_with_children
2/10
Poor
14 Apr 2022
Antonin
They made my stay as difficult as possible and made sure that I knew I did not matter to them. The room was not what was promised, and the sheets were not clean and were the wrong size. The pool area was dirty and facilities were broken. Basic amenities for the rating were missing.
Business_and_leisure Family_with_children
10/10
Exceptional
27 Mar 2022
Michael
Breakfast somewhat limited
Leisure Family
10/10
Exceptional
21 Feb 2022
Arianne
Great stay. Rooms are extremely comfy and beautiful. Staff is fantastic. Location is very central. Definitely best hotel in Westchester.
Business Family
10/10
Exceptional
18 Feb 2022
Jermaine
My wife and I had an enjoyable stay.
Leisure Partner
10/10
Exceptional
02 Jan 2022
Alexandra

Great place to relax !!!!

My stay is always amazing in this hotel I love it here. My home away from home.
Friends_and_family Family
10/10
Exceptional
15 Nov 2021
Matthew
Great property. Very clean and all the employees were very helpful. Great restaurants located within walking distance.
Leisure Family
8/10
Excellent
12 Nov 2021
Justin
Stay for one evening for a break from being a mom. Food service was excellent (the chicken for dinner was amazing), cheese platter though was mediocre.

There were 4 weddings going on that evening which did not impact my service, however I do wish that I had requested not being placed near any of the guests, as I didn't appreciated the 12:30 AM yelling in the hallway as guests stumbled back to their rooms.

Otherwise a great stay and would come back again!
Leisure Self
10/10
Exceptional
02 Nov 2021
Eileen
Spacious room, amazing bed ,lovely lounge
Leisure Partner

Location & surroundings

The Opus Westchester, Autograph Collection
3 Renaissance Square, White Plains, United States

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The Opus Westchester, Autograph Collection

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