Austin
MOLD AND FUNGUS!
The pool area was absolutely disgusting! Mold growing on the tile floors all around the hot tub and black mold on the ceilings. There was also a disgusting thick orange/brown fungus or something growing on the walls and chunks were falling off onto the floors. I spoke to a women at the desk and explained this is horrendous and I chose this hotel because it offered a pool and hot tub. I showed her the pictures and she asked me to send an email explaining all this so she could send it to the general manager. I sent the email immediately with a full description, Pictures and confirmed she received it and she did. She informed me that it has been sent to the proper people. I was checking out two days later and went down to the pool to see if they had taken care of the problem or closed the pool before writing a review. They had not. I never received a response or apology and the pool remained open with fungus and mold everywhere in that area.
If they leave a common area like this completely and openly neglected, what else are they neglecting? Makes it hard believe the rooms are being properly cleaned as well and all I wanted was a response from management and I recieved nothing.
The pool area was absolutely disgusting! Mold growing on the tile floors all around the hot tub and black mold on the ceilings. There was also a disgusting thick orange/brown fungus or something growing on the walls and chunks were falling off onto the floors. I spoke to a women at the desk and explained this is horrendous and I chose this hotel because it offered a pool and hot tub. I showed her the pictures and she asked me to send an email explaining all this so she could send it to the general manager. I sent the email immediately with a full description, Pictures and confirmed she received it and she did. She informed me that it has been sent to the proper people. I was checking out two days later and went down to the pool to see if they had taken care of the problem or closed the pool before writing a review. They had not. I never received a response or apology and the pool remained open with fungus and mold everywhere in that area.
If they leave a common area like this completely and openly neglected, what else are they neglecting? Makes it hard believe the rooms are being properly cleaned as well and all I wanted was a response from management and I recieved nothing.
