Name: Hilton Garden Inn Nanuet
Address: 270 West Route 59, Nanuet, 10954, US

8/10

Excellent

21 Jul 2026

Wendy

Although the room was spacious and clean the advertisement said breakfast was included which was NOT and the staff and checkout was terrible.
Called to complain about this to management who was just as rude!!

8/10

Excellent

20 Jul 2026

June Audrey

I found the hotel to be clean and the staff on the front desk were incredibly helpful and nice!

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Karen E

The in-room AC units are extremely loud when they kick on and while they're running. In fact they are so loud that you literally awake every time. The staff graciously provided two bottles of water for each person checking in which was a nice amenity. Parking was ample and the facility overall was clean and the staff were very friendly.

Self

8/10

Excellent

18 Jul 2026

Otuoma

The breakfast was great. We'll prepared by a chef.

Family_with_children

10/10

Exceptional

17 Jul 2026

Carline

My room was very comfortable, and very clean and the staff was exceptionally helpful and friendly. All the ladies at the front desk was so helpful and very kind.They even helped me find a good restaurant to go eat with my family.
If I find myself that area again, I will certainly make a reservation at the hotel. I live in Florida.

Family

10/10

Exceptional

17 Jul 2026

Fruma

Clean and well kept property! Staff was very courteous and helpful. Can use and update in decor but otherwise highly recommended.

Self

10/10

Exceptional

14 Jul 2026

Bernadette

The room was clean all the staff were excellent the people serving the breakfast were very friendly courteous unbelievable they were exceptional loved them so give them a shout out they deserve it at the front desk excellent would definitely stay there again thank for recommending the Hilton Garden inn

8/10

Excellent

11 Jul 2026

ABUL

Clean rooms.value priced hotel

Family

10/10

Exceptional

09 Jul 2026

Vicky

Great place to stay for a night before our cruise

10/10

Exceptional

07 Jul 2026

Joan

Breakfast offered nice diversity of choices, particularly the fruit. Taking a shower was scary for me. There were no other bars to grab hold of except to open the door. Once opened, first step had my foot sliding around with no bar to grab onto. In order to use the soap container on the wall, you had to reach through the water spray with both hands which I couldn't do for fear of falling. I then brought my own bar soap to use which worked better.

10/10

Exceptional

05 Jul 2026

LIBRADO

Clean room

8/10

Excellent

05 Jul 2026

Raymond

Great stay
Easy to check in and to check out

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

John

Room service needs to be done every day instead of alternate days. Staff very courteous.

Partner

6/10

Pleasant

26 Jun 2026

Mary

Reserved a Junior Suite with a king size bed and a couch/pull-out bed for 3 adults. The pull-out bed was awful, uncomfortable and unsleepable. There was a huge stain on one of the couch cushions (the side that was not visible, of course, until it was removed to set up the pull-out bed). Additionally, there was garbage under the couch that was revealed when setting up the bed.

The room had accessibility features. The walk-in shower was decent, but the shower curtain was in tatters along all the grommets. The bathtub (with jets) was stained and we wouldn’t even consider using it in that condition. The sink bowl in the bathroom was cracked (and possibly a repair attempt had been made?), while although not a hindrance to its use, just showed the types of things that have been overlooked in this room.

Blackout curtains in both rooms are also in tatters, holes letting in light all over each surface.

Both the door to the bathroom and the bedroom are not hung level so both close if not held open with a wastebasket or other item. Very inconvenient to have to do this.

The toilet runs occasionally because the flush lever does not work properly. And the toilet paper holder is not properly mounted to the wall. These are all easy/quick fixes that should have already been addressed before occupancy.

We have family very nearby and visit regularly, but in the future we will not be choosing this location to stay nor will we recommend it to others.

Staff were all very helpful.

Family

10/10

Exceptional

23 Jun 2026

Jasmin

Deff a nice place to stay

6/10

Pleasant

15 Jun 2026

JoAnn

I have always been a fan of Hilton Garden Inns, but we will not be returning here. Our room overlooked the roof of the building, windows were dirty and the rod hanging dark and dirty drapes was significantly broken and held together with tape and twine.

The mattress was old and soft; my husband and I each woke up with backaches. The shower floor was slippery with nothing in place to keep from slipping. The toilet sounded like a small explosion when flushed.

The hotel is old and not refurbished at all. We chose not to eat here, uncomfortable with the whole atmosphere. Again, a real disappointment with the Hilton brand.

Partner

6/10

Pleasant

15 Jun 2026

Halima

Staff at the hotel were nice, main areas are presentable but the rooms were not cleaned to basic standards. Hotel is located in an area with many stores and easy access to the highway.

Self

2/10

Poor

14 Jun 2026

William

My problem was not with the hotel, but with Expedia and that experience was terrible.

6/10

Pleasant

11 Jun 2026

Kathleen

The bath has only a handicap shower with two drains, one outside. the shower on floor. The floor was terribly wet after shower. I did place towels down but I almost fell whenI slipped. The bathroom floor needed a thorough cleaning. I dont think the rugs were cleaned in a while. The staff was nice.

Self

8/10

Excellent

05 Jun 2026

Jace

Tmmy bathroom is need of removsgion. Pipes under sink were broken tiles were dirty with spaces.

Wsll need fixing up

Self

10/10

Exceptional

04 Jun 2026

sara

Cool

10/10

Exceptional

01 Jun 2026

Jean-Andre

Welcoming and nice customer service. I appreciate the fact that I was offered a small bag with 3 water bottles when I checked in. It's still pricy though.

Self

10/10

Exceptional

29 May 2026

Erskine

The room was very clean and the staff was very polite and friendly!

Family

8/10

Excellent

26 May 2026

Michael

Dated property

Self

8/10

Excellent

26 May 2026

Cristie

It was fine for I needed a hotel for. I needed a place to sleep, keep my stuff and shower while in the area for a few days for work. It is a no frills place that needs a little updating but it reasonably priced.

Self

10/10

Exceptional

25 May 2026

Joachim

Great location!

Business

10/10

Exceptional

24 May 2026

Robert

Front staff very friendly.All was well.Maybe could use an exhaust in the bathroom.

Partner

10/10

Exceptional

19 May 2026

Christopher

Good

10/10

Exceptional

17 May 2026

Lasha

Old building but overall good experience. Nice staff. The hallways have specific lemon smell of cleaning solution. Please do not use strong smelling cleaning solutions. Thanks

Family_with_children

10/10

Exceptional

15 May 2026

Alexandra

it was ok

Family_with_children

10/10

Exceptional

14 May 2026

Igor

M

4/10

Poor

10 May 2026

Tameisha

Room was not clean. Bed had someone’s hair in sheets and yellow stains on sheets

Partner

4/10

Poor

10 May 2026

Nicola

I booked a room with jacuzzi- not working and dirty, furniture with signifiant damages. My reservation was not reflected in the hotel website and I took some time to find it.

Partner

10/10

Exceptional

10 May 2026

Maureen

Safe area, clean hotel, friendly staff

6/10

Pleasant

10 May 2026

Marino

Bed are sinking in the middle.

6/10

Pleasant

06 May 2026

Fred

N/A

8/10

Excellent

04 May 2026

EDWARD

It was convenient. the pool looked clean .
Breakfast was not included but was available.
All in all it was a nice stay.

Family

4/10

Poor

02 May 2026

Joan

The curtain in the room was ripped, mattress not comfortable

Family

8/10

Excellent

25 Apr 2026

Lasha

Staff is welcoming, hotel could use some updating but overall positive experience

Self

2/10

Poor

19 Apr 2026

Roy O.

From the moment we entered the room, it was clear that it had not been properly cleaned or prepared for guests. The room was missing several basic necessities, including bed sheets, towels, toilet paper, a shower curtain, a garbage bag, and linens for the pull-out couch. The furniture was dusty, and the bathtub was visibly dirty. The room appeared unserviced, unfinished, and opened for occupancy without proper cleaning or stocking.

We also discovered that the pull-out couch was broken and difficult to open. When we called to request a rollaway bed as an alternative, we were told one could not be provided because it was both unavailable and supposedly a fire hazard to bring one in. This left my family without a reasonable sleeping arrangement.

When we reported that the bathtub was dirty and appeared unwashed, no responsibility was taken. We were simply told, “Oh, well it’s broken,” which did nothing to address the fact that the tub was unclean.

The handling of our requests that night only made matters worse. At around 1:00 AM, we still had not received linens for the couch bed. Only enough linens had been provided for the main bed. When I called the front desk, no one answered. I then had to go downstairs myself, where I found the front desk attendant wearing headphones and not paying attention to the phone. After removing his headphones, he claimed he did not see a call come through. I then had to go by myself to the basement laundry area without assistance.
Bedbugs too

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Lynda

L’employée à l’accueil a été très serviable et nous a aider avec une réservation fait en double.

Partner

10/10

Exceptional

16 Apr 2026

Margaret

Great breakfast!

Self

8/10

Excellent

15 Apr 2026

Ramakrishnan

Ok for a quick stay over night

Self

10/10

Exceptional

13 Apr 2026

Valmeda

I had a great experience. The staff was very nice and supportive. The room is clean and breakfast was amazing..

8/10

Excellent

10 Apr 2026

Ronen

Shame we have to pay for breakfast otherwise, clean comfortable place

Self

8/10

Excellent

05 Apr 2026

Fredy

Good

8/10

Excellent

05 Apr 2026

Rowen

Clean rooms

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Paul

Clean room, a little dated

10/10

Exceptional

01 Apr 2026

CARRIE

Great

Self

6/10

Pleasant

01 Apr 2026

J Kristi

I frequently stay at this hotel and will continue to do so as I travel to the area about once a month.

I don't write this review for frontline staff....all of them in the last 4 years have been nothing but kind to myself, my service dog, changes in plans. I can't call it home, but I feel safe there due to the staff I've interacted with and my prior experiences.

So, I give this feedback with the caveat that perhaps this Expereince was a one off. But I offer these suggestions: specifically request that you not be assigned to room 209. It's the worst room in the hotel mostly because it is on the second floor and the window looks out onto a first level roof with heaters/exhaust system for your visual enjoyment. in my case, I was upset not because of aestetics but because around 8pm, my room started to smell like meat cooking. What made it worse was I had noticed the window didn't;t close completely when I checked in, and due to fatigue, decided not to complain. I was there 3/23-3/26/2026.

Staff was really responsive and moved me to another room without making me feel like it was crazy that the smell of cooking meat makes me nauseous. But, not fun at 8:30 at night.....

4/10

Poor

29 Mar 2026

Jennifer

Breakfast was good and hot tub was good

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Andrzej

Good 👍

Partner

10/10

Exceptional

28 Mar 2026

Anna Belle

Clean room, staff was very friendly

6/10

Pleasant

26 Mar 2026

Michael

rooms kinda need a update

Self

8/10

Excellent

26 Mar 2026

Steve

The breakfast was very good. Despite the dated look of the breakfast room the food was really very good. The eggs, bacon and potatoes were cooked to order and made with care. The staff was extremely friendly and gave us terrific service. It was a very pleasant experience with tasty food and hot delicious coffee.

Partner

8/10

Excellent

24 Mar 2026

Peter

Kevin at the front desk is super. There was a fire alarm incident while I was there. The fire responders were actually quite rude to the staff and the guests. Kevin was a pro.

Business

10/10

Exceptional

24 Mar 2026

Shawn

For the price it was great. Slept well, it was relatively clean, and most importantly it was quiet.
Parking was easy, staff was very kind.
If there was one thing I'd improve it would be the pillows.
Would definitely come back if needed.

Self

8/10

Excellent

24 Mar 2026

Charles

I like it, good loctaion. Wish there were some balconies but it’s comfortable would come again

Partner

8/10

Excellent

22 Mar 2026

Bradley

The front desk clerk was amazing when we checked in. The woman running the breakfast in the morning was pushy - pressuring us to buy the breakfast that we mistakenly thought was free. Overall, super convenient and clean. In the future, I'll be sure to pay a few extra bucks to add breakfast to our booking to avoid $15 for continental and $25 for a full breakfast (approx).

Family

10/10

Exceptional

19 Mar 2026

Jessica

Hotel was great. Room was clean and staff was excellent. The front desk ladies were so helpful and nice when checking in. The breakfast chef and server were also great. Overall a wonderful stay and would stay again if in area.

10/10

Exceptional

17 Mar 2026

Patricia

Staff is friendly and helpful and the rooms are very clean and nice.

Partner

10/10

Exceptional

10 Mar 2026

Karinna

The staff at the reception desk always kind, professionals and helpful. The room very clean and you don't hear any unwanted noises.

8/10

Excellent

09 Mar 2026

Tyhisha

Said breakfast was included, but then it wasn't.

10/10

Exceptional

09 Mar 2026

Maria M

Pool area needed towels.

8/10

Excellent

09 Mar 2026

Tyhisha

We booked with free breakfast, but was charged.

Partner

6/10

Pleasant

08 Mar 2026

Saranphat

parking has a lot space.

Family

8/10

Excellent

08 Mar 2026

Michael

Convenient location close to highways

8/10

Excellent

28 Feb 2026

Cassandra

The room was very clean my only problem was the drapes do not close over the the sheer curtains so the sunlight wakes you up in the mornings if your facing the window.
The desk table was very wobbly but they came to fix it immediately. The staff was very friendly

Family

4/10

Poor

22 Feb 2026

Shantel

The room was not properly cleaned..there was dried up pee in the closet looks like it could've been from a small dog or cat..a childs medicine cup and trash under one bed and a under the other bed there was trash..the bathrooms are definitely out of date not what I was expecting from a Hilton...the pool area was stained and poorly maintained...The only thing beautiful was the lobby.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

john

Great

10/10

Exceptional

20 Feb 2026

Oleksandr

Staff is very professional, friendly and client oriented.

10/10

Exceptional

16 Feb 2026

Anthony

Everyone was great

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Elisa

Yes everyone was great

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Eva

From the low pressure shower and heavy smell of chemicals, to the lack of coffee pods for the coffee maker, this hotel is at the lower end of the Hilton portfolio. Okey for an overnight.

Partner

10/10

Exceptional

15 Feb 2026

Alterna

Very clean

6/10

Pleasant

14 Feb 2026

Jeff

Hallways, and elevator carpets are tired and showing age. could use fresh paint. Lobby, room were clean, staff was friendly, we were greated with a smile. Room furnature such as the desk was old and broken, and bathroom vent for a shower didn't work.

Leisure Family

10/10

Exceptional

11 Feb 2026

Brendon

Clean comfortable stay!

8/10

Excellent

02 Feb 2026

Vladimir

Decent

2/10

Poor

28 Jan 2026

Jennie

Def needs a facelift.

10/10

Exceptional

22 Jan 2026

Shaya

I'm Disappointed how the Rooms looked was expecting nicer rooms

Leisure Partner

10/10

Exceptional

19 Jan 2026

Bill

Very clean, easy check-in and surprisingly quiet despite proximity to the Thruway.

Partner

8/10

Excellent

10 Jan 2026

Luis

We did not have breakfast so did not provide a rating for it.

Leisure Partner

2/10

Poor

30 Dec 2025

Paul

Traveling with my wife and 2 children. Our room was disgusting. Big circular stain on the bed sheet, pubic and head hair on the pillows and sheets. The room was not acceptable by any means, especially for $150+ per night. The hotel was filthy and smelled. Originally booked 2 nights. We arrived at 12:00am after 13 hour drive and left immediately in the morning to stay at another hotel. Will be requesting a refund for both nights. The hotel needs a serious remodel!!

Leisure Family

10/10

Exceptional

30 Dec 2025

Rosemarie

Very welcoming atmosphere, the minute we walk in the building the smell was fresh all decorated for Christmas very beautiful, room was clean, would definitely recommend this hotel.

Business_and_leisure Family

10/10

Exceptional

29 Dec 2025

Ramon

1st off room was spotless. Originally we had a room next to some barking dogs. Went to the front desk. They changed our rooms, got a restful sleep, good breakfast and ready for our 4-Hour trip!

Leisure Partner

6/10

Pleasant

28 Dec 2025

Samuel

Its OK. You got what you pay for.

10/10

Exceptional

28 Dec 2025

Andre

Would have appreciated a complimentary breakfast even if it was light.

Leisure Family

10/10

Exceptional

28 Dec 2025

Thomas

.

6/10

Pleasant

21 Dec 2025

Ashley

Staff was great but the hot tub was closed, the pool looked unappealing with a rusty broken liner, and the fluorescent lighting in my room and throughout the hotel was annoying. Way overpriced more like a motel than a hotel. And while my breakfast was comped due to the hot tub being closed it was inedible…. It would have been nearly $20 for French toast - no meat or eggs - if it wasn’t comped.

Leisure Self

2/10

Poor

14 Dec 2025

Steven

Group had a huge party on the first floor and we could hear music all night. Then about 3 am they went to their rooms on our floor (2nd) and carried on until 5 am,Screaming, hollering, just being loud. We called the front desk but they seemed to show little interest in having them quiet down. Very long night, with little to no sleep

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

enmanuel

Great stay

Business Family

4/10

Poor

04 Dec 2025

Janel

The bathtub was disgusting. There was visible dirt on the bottom, and rust or mold on the side from the shower curtain. There were also stains on the pillow cases and sheets. Overall it just didn't feel clean at all. Housekeeping never came to our room and when we asked for towels in the hallway, she just said no she didn't have them.

Leisure Family

2/10

Poor

03 Dec 2025

John

dirty, dingy, noisey

10/10

Exceptional

02 Dec 2025

Patricia

Good hotel, i would recommend to others

Leisure Friends

10/10

Exceptional

29 Nov 2025

meghan

the room itself wasn't beautiful or anything- but it was nice enough. the staff were attentive, friendly and kind. the pool was nice ( hot tub out of commish, but thankfully the pool was warm enough to go in) it was a great stay- thank you!

Friends_and_family Family

2/10

Poor

26 Nov 2025

Abolfazl

I would not stay there!

Leisure Family

10/10

Exceptional

22 Nov 2025

Elizabeth

Check in staff was amazing and very polite. Room was clean

Partner

10/10

Exceptional

22 Nov 2025

Troy

Clean room , staff very helpful . It was a great weekend

8/10

Excellent

21 Nov 2025

David

Clean Room

6/10

Pleasant

17 Nov 2025

Daniel

The room is starting to feel a little run-down. The shower handle was falling off, the drain pop up didn’t work well. There were stains on the carpets. And there were pest glue traps in the room. Not sure if they were for bugs or rodents.