Extended Stay America - Ramsey-Upper Saddle River

4/10

Poor

13 Jul 2026

Peter

At check-in, I was assigned a room that was still being cleaned. The second room I was given had a malfunctioning air conditioning unit. When I requested to move a second time, several available rooms had a strong smoke odor. The room I ultimately settled into was only marginally acceptable for cleanliness.
Additionally, when I requested fresh towels, I was informed by staff that none were currently available.

8/10

Excellent

05 Jul 2026

Sudhir

OK

Partner

6/10

Pleasant

04 Jul 2026

jennifer

There was a kitchen but no plates, utensils, ice bucket, nothing. Staff was great. Some clientele seems to be dealing or at least using. Would not stay again.

2/10

Poor

02 Jul 2026

Eunyoung

The room was filled with an unpleasant odor, which made our entire stay uncomfortable. The bathroom was also difficult to use because of the strong smell of cigarette smoke.

Family_with_children

10/10

Exceptional

26 Jun 2026

Troy

I enjoyed my stay and the functions of the hotel. Found the surroundings to offer quite a few things to do and get things done. Really would recommend staying here

Self

8/10

Excellent

24 Jun 2026

Muhammad Amir

I was smooth and nice stay

2/10

Poor

13 Jun 2026

Henry david

Place no good 4 the price

Self

4/10

Poor

09 Jun 2026

Moonsun

Good for a reasonable long stay.
Everything is out of date. Non smoking room was so smelly so couldn’t sleep.

Family

10/10

Exceptional

06 Jun 2026

Troy

The hotel rooms were very much appreciated and the staff gave very good service Would recommend folks staying at this property

Business Self

10/10

Exceptional

03 Jun 2026

Troy

Really enjoyed my stay at the property
Service was really nice and easy to obtain Folks should consider staying here

Self

10/10

Exceptional

27 May 2026

Troy

I really enjoyed my stay at the hotel The service was very good and I appreciate the well spent time

Self

2/10

Poor

25 May 2026

Sukhada

One of the beds in the rooms didn’t have duvet. So had to sleep without it. The towels had hair stuck in it. Microwave didn’t work. There was no hot water for shower around 9am in the morning. The doors were not locking automatically. It had to be pulled hard to be locked. The fridge was making sound which felt big during the night time. So overall it was horrible experience

Friends_and_family Family

4/10

Poor

23 May 2026

jaime

The listing said breakfast was included but breakfast is a stretch. It was a tiny counter that had 4 packaged small muffins, no coffee and 1 pack of hot chocolate. I think for the price that a proper breakfast should be included.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Troy

Room was very clean and nicely prepared Staff does a good job

Self

4/10

Poor

22 May 2026

Shaan

Nice staff but room was not clean. Floors and furniture were dirty

Family_with_children

10/10

Exceptional

18 May 2026

greg

j

Self

6/10

Pleasant

18 May 2026

Jennifer

Room was clean, bed comfortable, microwave, large fridge/freezer and tv . No breakfast or coffee on any of the three mornings I stayed, only an notice apologizing for lack of…a coffee machine with creamers in the room would have made up for this lack of what was advertised when I booked.

Self

2/10

Poor

17 May 2026

Philip

The odor throughout the hallways. People complaining at the front desk about clogged toilets. The room smelled nauseating. Absolutely awful. Felt bad for front desk person fielding all the complaints.

Partner

6/10

Pleasant

02 Apr 2026

Kami

Kitchen was completely empty, no dishes, silverware, not even paper towel or napkins. Room was clean but smelled of cigarette smoke. Free breakfast was a nutragrain bar and coffee. Not even creamer for your coffee, very disappointing. Would not stay again.

Pet

2/10

Poor

17 Mar 2026

Kristine

This hotel was not clean and felt unsafe to stay in. I do not recommend it.

Friends_and_family Family

6/10

Pleasant

11 Mar 2026

Matthew

na

Self

2/10

Poor

04 Mar 2026

John

Dirty. Smells like crap in hall ways. Staff is the worst.. manager is even worse than employees. House keeping staff don’t even clean the room well. Sticky floors. Hair on bed. Hair in clean washed towels..
never mind the homeless people staying there.
Cars damaged in parking lot few times to mine. Manager does nothing about it. Personal property left in room stolen by employees. Manager did nothing about it. Just lies from his mouth. Wouldn’t stay here ever. And I’d recommend spending few more extra bucks if you value your health cause this hotel is dirty.

Self

2/10

Poor

20 Feb 2026

Seema

Horrible.

I got to the front desk after making a reservation.
I was checking in. They took my ID then after 5 mins of scrolling through their iPad they announced to me that they are cancelling my reservation cause they have no availability.

Then they said that everyone that has been booked already is being moved to a different floor. So how come I don’t get a room! I made a reservation and I wait 10-15 mins to get that response ! They must have known before taking my ID that they have no rooms.

Self

10/10

Exceptional

16 Feb 2026

Stephen

Yes Excellent

Business_and_leisure Self

10/10

Exceptional

13 Feb 2026

Troy

A comfortable and nice place to lay your head down and some nice places to have a good meal

Business

10/10

Exceptional

13 Feb 2026

Troy

The staff was very helpful and professional The room was prepared for a comfortable stay

Business

2/10

Poor

01 Feb 2026

Wendy

We were given a storage room

Leisure Family

10/10

Exceptional

18 Jan 2026

Kai

spotless room and front desk was very sweet! thank you for a great stay this weekend!

Leisure Partner

10/10

Exceptional

16 Jan 2026

George

Clean Room

Business

8/10

Excellent

04 Jan 2026

Hope

N/A

8/10

Excellent

04 Jan 2026

Catherine

Coffee station breakfast closed at 9:30 I didn’t enjoy breakfast

Leisure Family

2/10

Poor

01 Jan 2026

Lisa

The property was dirty the hallways filthy the bed was not comfortable at we would never recommend this property to anyone.

Leisure Partner

8/10

Excellent

30 Dec 2025

Michael

Outdated

Partner

10/10

Exceptional

28 Dec 2025

Javier

Very nice place to stay, quiet and animal friendly

Partner

8/10

Excellent

28 Dec 2025

Catherine

Breakfast not good always gone not enough inventory

Leisure Family

4/10

Poor

26 Dec 2025

Jeff

When we checked in we were told that the room we prepaid for they didn't have any more and it would cost us $7 more for 2 full beds after that we got to our room and the tv didn't work at all ended up moving rooms only to get a TV with no remote it wasn't the best had someone above us walk the room for 4 hours

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Andre

Clean rooms and hallways. Breakfast was simple. Not hot food. Fairy quite especially for being right next to a highway

Partner

10/10

Exceptional

19 Dec 2025

eloy

Very good

Business Family

6/10

Pleasant

14 Dec 2025

Andrew

The room was clean other than the bathroom. The bathroom toilet had hair on top of it. I had to clean it once we went into our room.

Leisure Partner

8/10

Excellent

12 Dec 2025

Troy

It was simple and easy to grab and go and be on your way to start your day.

Self

6/10

Pleasant

07 Dec 2025

Omar

Was told there would be breakfast muffins and cereal bars however, there was only coffee available.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Frank

Great service. Thank you.

4/10

Poor

23 Nov 2025

Shou Wei

When I first walked into my room, there was a really strong odor that I didn’t like. There were numerous times where I felt like I was in an unsafe environment because it sounded like someone kept on trying to open my door outside during the night. My sleep was disturbed due to a couple of people laughing loudly and making noise (not sure from hallway or the floor above us) at 3am in the morning. Overall, not a good experience.

Business_and_leisure Family_with_children

8/10

Excellent

01 Nov 2025

Troy

Did not have breakfast here

Self

8/10

Excellent

01 Nov 2025

Troy

I didn't eat breakfast at the hotel went out with co-workers for breakfast

Self

10/10

Exceptional

27 Oct 2025

Scot

Always a good stay

Always a good stay. I love the fast check in and never seen to have any issues when I stay here. Rooms are clean and I love the kitchenette.

Business

6/10

Pleasant

27 Oct 2025

perla

Bfast is so limited.. its a grab and go, so if your expecting something warm other than coffee.. then this is not your bfast. The staff is ok.

Friends_and_family Family

4/10

Poor

26 Oct 2025

JING

We found two cockroaches in the kitchen. But the staff were very kindly and respectful. Also, in the room kitchen, it smells like curry.

Business Family

4/10

Poor

18 Oct 2025

Michael F. and Maria A.

The room had not been properly checked by staff. There was no shower curtain and no soap in the bathroom. Talked to the staff, they offered me a shower curtain to put up myself, said there was no staff to install it. The window curtains came together but did not overlap to keep out light at night. I will not use them again, I will not recommend them.

2/10

Poor

14 Oct 2025

Christina

Rooms and hallways

4/10

Poor

12 Oct 2025

Carol J

Staff communicates in angry , impolite tone

Business_and_leisure Self

10/10

Exceptional

06 Oct 2025

GEORGE VAN

Happy Happy :-)

Leisure Family

4/10

Poor

02 Oct 2025

Wanda

I would like to say it was ok however never got to use the tv it did not work I told you man at front desk nothing was done. They advertise breakfast to go 6am to 9am both days I went out at 7am before heading for work nothing there. I spoke with young lady at front desk and she said oh we ran out. I said both days? Come on really within an hour? I felt like they just didn't care. I would of liked some sort of refund for no tv use during my stay and for the breakfast.

Business Self

2/10

Poor

01 Oct 2025

Michael

Dirty

Leisure Family

4/10

Poor

30 Sep 2025

Scott

Beds were hard as rocks, we weren't able to get clean towel even when we're were told if we brought the old ones down we could get new ones. The elevator was broken and according to another people staying has been down 3 times in as many weeks. Internet seemed to have a fee in order to gain access. Rooms smelt funky.

Partner

2/10

Poor

21 Sep 2025

Elena

The place is very rundown. Rooms are shabby. In the kitchenette, the stove and microwave were not working. Kitchen utensils listed in the advertisement were limited. The noise from the adjacent rooms was unbearable. Called the front desk for assistance with the noise multiple times, only to have the “party” restart 5-10 minutes later with additional banging on the walls thrown in for “special effects”. The front desk was unattended during our check out, so ended up just leaving the key card on the desk and praying for the best. Absolutely do not recommend this hotel!

Business Partner

6/10

Pleasant

18 Sep 2025

eloy

Ok

Business Partner

4/10

Poor

14 Sep 2025

john

said continental breakfast but only offer 1 flavor granola bar and coffee

that it


room had no shower curtain
no shampoo
toliet constantly ran all night
no iron
had to wait 15 min to check in as no one was around

Leisure Partner

2/10

Poor

06 Sep 2025

Benjamin

Not ideal if you like a clean smelling hotel

Business Self

2/10

Poor

26 Aug 2025

michael

No working elevator and I'm 71 years old and staying on the 3rd floor.

10/10

Exceptional

23 Aug 2025

michael

The front desk people are really good

Leisure Self

8/10

Excellent

22 Aug 2025

michael

The good staff.

Leisure Self

4/10

Poor

22 Aug 2025

Md

Not good

4/10

Poor

17 Aug 2025

Kaitlynn

When we first arrived, the receptionist didn’t acknowledge us and when he finally looked up and checked us in, he said my entire room number out with others standing there and was shocked when I said that made me uncomfortable. The room was clean enough.

Leisure Partner

8/10

Excellent

16 Aug 2025

Robert

Very convenient location.

Leisure Self

2/10

Poor

15 Aug 2025

Wakeelah

Absolutely disgusting

10/10

Exceptional

12 Aug 2025

Trudy

Visiting family

It was easy location. Very nice service. The room was perfect. The bed was comfy.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Janet

Adequate

Business Self

10/10

Exceptional

26 Jul 2025

Rafael

Good place

10/10

Exceptional

26 Jul 2025

Justin

Great

8/10

Excellent

25 Jul 2025

Saeny

For. Check out it took long, staff was not available

Leisure Family

4/10

Poor

25 Jul 2025

David

Obnoxious staff

Business_and_leisure Family

6/10

Pleasant

20 Jul 2025

Sanon

Didn’t provide breakfast which was advertised. The property was in great condition.

Leisure Family

8/10

Excellent

18 Jul 2025

Mark

Good location. Very clean. Little hard to find and the road its on is a pain there are no left turns ans the turn arounds are about 5 miles apart

Leisure Family

10/10

Exceptional

17 Jul 2025

Lynn

Room was clean. Staff was polite.

Leisure Family

8/10

Excellent

17 Jul 2025

Prashanta

Breakfast could be much better

Leisure Family_with_children

2/10

Poor

08 Jul 2025

MATT

Calling this place \"extended stay\" is like calling Alcatraz \"extended stay\". I have never stayed in such a dirty hotel-- and they had the audacity to leave an envelope clearly marked to leave a top for housekeeping! Yeah right. The floor had not been vacuumed, it had dozens of stains, and the ceiling had stains too-- how does that happen? Hand and footprints n the back of the door? Every piece of wood-veneer furniture had the edges of the veneer rubbed off. The TV didn't work and the stand was broken, it was about to fall over the entire time we were there.

The whole hotel reeked of marijuana, body odor, and desperation. From the instant we walked in to the moment we left the smell of pot permeated the entire property, legalization notwithstanding the property was marked as nonsmoking, but they must have just meant tobacco.

Thanks to sub-par soundproofing (if there even is any) I discovered that this hotel has a front-row seats to the racetrack/drag stip called Route 17. Normal traffic wasn't a problem but the speed demons come out at night and race up and drown the strip into the wee hours.

\"Breakfast Included\" has a very loose meaning apparently, most inexpensive hotels with free breakfast at least have yellow pucks made of eggs and greasy sausage links but all this place had was Nutri Grain bars. I'm told they had plastic-wrapped muffins but they were all gone by 6:45 one morning and by 7 the next. One of the two mornings they hadn't made coffee yet. Thats it. Avoid.

Leisure Family

8/10

Excellent

06 Jul 2025

Boleslav

Breakfast was barebones, breakfast bar, or muffin and coffee. But overall very decent for the money. Love having a full kitchen and refrigerator in the room.

Leisure Partner

6/10

Pleasant

06 Jul 2025

Raymond

The hallway smelled like a mix of a wet towel and urine. The lights were too dim. The room wasn't so bad but one of the lights over the table was out.

Leisure Self

8/10

Excellent

01 Jul 2025

Ebenezer

Ok

6/10

Pleasant

30 Jun 2025

Tiffany

We needed a place to stay for the night due to travel. The rooms were clean but had the smell of cigarettes. \"Breakfast\" is truly grab and go! Located right by the exit doors. Coffee and single small muffins.

Family

2/10

Poor

29 Jun 2025

Angel

Dirty and noisy,no recommend

Business Partner

2/10

Poor

22 Jun 2025

Kyla

Staff was very rude over the phone when trying to inquire about my reservations

Business Family

10/10

Exceptional

19 Jun 2025

Rodney

Good hotel

2/10

Poor

16 Jun 2025

WENDY

STAY FAR AWAY. The health Dept should shut them down. There was an open needle on the floor that i almost got stuck with going to pick it up (the ONLY person running hotel was the counter girl who said yeah I've been stuck before like this is a regular situation and it's ok no issue with that) and a dirty napkin on the floor. in the first room then noticed the aluminum foil wrapped around the detector after we complained. We needed to go eat so i mentioned no one in room to clean she said that wouldn't happen she is the ONLY person there. She will be calling her manager who doesn't like to pick up at night to deal with these issues. But she said they had no other room for us. We get back and she said she has a room for us. Did someone suddenly vacate the room at 1 am? We take it because if that was on the floor in the first room are we sure the beds were cleaned etc. So we go to that one open the door and instantly notice the two complimentary water bottles on counter one was significantly less and the cap was turned and someone drank out of it. The light on the bed side was broken but they left the part that goes into the whole to turn it on, on the ledge of the lamp like I'm gonna construct something to make this work. The shower if you wanted pressure you had to take a cold shower if you wanted warm water you had the water dribble on you. It was the worst event ever. NEVER AGAIN AND so much more happened that i don't have enough characters to write it all.

Business

2/10

Poor

15 Jun 2025

Deborah

Hair on beds and towels, dirty room, curtain wouldn’t close all the way, full size beds not the best. Smelled bad in the halls and in the room.

Leisure Family

2/10

Poor

15 Jun 2025

Mia

Not what we were told.

I booked these hotel rooms with a clear message that they had to be on the same floor and near each other. My husband and I were traveling with my 98yr old father. We arrived late as arranged and they said the rooms are first come first serve and they didn’t have what I requested. After trying to find another hotel for 15 min the front desk said they do have two doubles but no kings. It was late. My dad was tired. We got into the NON SMOKING ROOMS and they stunk like ashtrays. At that point my Dad was just exhausted so we stayed. What I want to know is why can I pick a room a a the. Not get it?? Why is it marked no smoking and have it smell? Not to mention the queen bed for me and my husband was not a standard queen.

Friends_and_family Family

8/10

Excellent

14 Jun 2025

Jackie

This extended stay in New Jersey had construction on either side, so there was a lot of construction noise and I think most of the clients are people coming in for work to New Jersey or in and out of there we were there as a pitstop on the way to some somewhere else. It is a very basic room there’s no pool this no gym or any inside facilities.. but the office staff and everyone is absolutely wonderful and they try to go out of their way to make you stay nice. They’re very friendly and you couldn’t ask for nicer people.

Leisure Pet

10/10

Exceptional

09 Jun 2025

Ali

Good

4/10

Poor

09 Jun 2025

Ting

The room is not clean. There are only bars, murfin, and coffee for breakfast. No hair dryer, no utensils, no coffee machine in the room. Bad experience.

2/10

Poor

08 Jun 2025

Martin

There was a smoke smell coming from the vents. The shower rod was loose at both ends, no shampoo and the room did not smell good at all. The kitchen floor was also dirty.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Troy

I enjoyed the time at the Hotel and found it to be likable for others as well.

Business Self

10/10

Exceptional

01 Jun 2025

Tiffany

.

Leisure Self

2/10

Poor

20 May 2025

Robert Eric

The overall experience was far less than I was expecting. Not one glass in the room, nothing to use in a kitchenette… despite cabinets and drawers, and a fridge and microwave, there was no way to actually use them. You have to buy any glass, knife, fork, or spoon, or any dishes, from the motel!!! And if you do buy them, when you leave, most likely you cannot pack them aboard a departing flight as in my case. The front lobby was dirty and crummy, with outside debris blown in through the always open front door. I’ll never, ever stay at an “Extended Stat America” hotel ever again. A rather crummy experience!!!

Leisure Self

2/10

Poor

20 May 2025

NICOLETTE

DO NOT WASTEYOUR MONEY TO GO HERE 3RD FL HORROR!!!

The staff was kind, Professional & Amazing, I left on Saturday noonish returned late Evening all the used towels were on the floor and bed unmake, I called no answer, went to the front desk I was informed they clean every 2 weeks, when I asked for towels I was given a trash bag to FIRST bring down from the 3rd floor before a fresh set was given, on Check out day I had to leave around 6am the elevator was not working walked to front desk who informed me it broke at 3am, so I had to walk up 3 flight of stair and back down.with help Heavy luggage, BED NOT COMFORTABLE, PILLOWS SMALL & UNCOMFORTABLE ALSO, ALL ROOMS SMELLED LIKE HOMELESS PEOPLE STAYED, SHOWER PEALING, NO SHOWER WAS GIVEN JUST 1 SHAMPOO, SMALL SOAP BAR, THERE'S A SINK NO SPONGE, OR DISH DETERGENT,

Business

4/10

Poor

19 May 2025

Rafael

The service desk people where nice but the rooms stunk, had to ask for plates, silverware and other items that would normally be in the room had I booked it in a different location. Even though the location is safe, the other people renting were a bit questionable. I guess you get what you pay for.

Business

8/10

Excellent

19 May 2025

Cecile

Good Stay

Everything was great with the exception of the marijuana smell and cigarettes. It was supposed to be non/smoking. We didn't complain because we were really only there to sleep and shower. The staff were all very friendly and helpful!

Friends_and_family Family

2/10

Poor

18 May 2025

THERESA

The facilities old dingy and smelled like cigarettes

Business_and_leisure Family_with_children

8/10

Excellent

18 May 2025

Barbara

Wow, BIG DOGS ALLOWED. The smell of urine and especially feces 😱 near the handicapped parking and the front entry was bad.
That being said the guy who checked us in (Allen dark hair, newer employee) was especially nice to us. This is only our second stay at one of these hotels but we like them because of the large fridge and microwave.

Leisure

2/10

Poor

17 May 2025

Alex

Arrived at 2:30 am there was no one at the front desk had to wait about 20 mins until a lady came and told me that I have to wait 10 more minutes but that anyway there was no rooms available even when I already paid for it.
Why do they accept reservations and payments if there is no rooms.

Business Family