Name: Garner Hotel Totowa
Address: One Route 46 West, Totowa, 07512, US

8/10

Excellent

03 Aug 2026

David

I thought the hotel was a good value for the price. The room was newer and spacious. The property was generally clean. My issue related to the breakfast area. The ceiling was dripping into two different buckets near the food setup. I'm not sure the health department would approve. Also, there was a swarm of fruit flies near the toppings (salsa, shredded cheese) for the scrambled eggs. The fruit looked marginal. Maybe I just caught them on a bad day since my stay was only one night.

8/10

Excellent

03 Aug 2026

Miguel

Location was perfect, very close to the event center we attended.

2/10

Poor

03 Aug 2026

Jada

The noise from the highway was constant. You could hear the cars tires bumping and thumping all night. This hotel is too close to the highway. The noise from the next room was very loud. Walls are thin. The air conditioner did not work properly. It was outdated. The front desk was not accommodating. I don’t recommend staying here.

10/10

Exceptional

01 Aug 2026

JAEHEE

I was pleasantly surprised by how nice the property was. Yes, it is old and dated, but I thought it was an excellent value. Breakfast buffet was nice and staffs were friendly. I will definitely stay here again.

10/10

Exceptional

01 Aug 2026

LUIS

Clean room and very comfortable

4/10

Poor

31 Jul 2026

Domenica

Very disappointed. Needed an iron and there wasn't one in the room. We had the ironing board but no iron. I had to ask front desk 4 times for one over the course of 3 hours. I tried calling front desk from room but kept getting a busy signal so each time I had to go down to the front desk.

4/10

Poor

30 Jul 2026

Lori

I didn’t like my room was next to the highway and it was loud and the window AC made lots of noise so I couldn’t sleep that well. Maybe earplugs if that works for someone but not for me.

2/10

Poor

28 Jul 2026

Ben

Not safe parking. Hotel rooms not well maintained. It unpleasant experience. Staff were good though.

8/10

Excellent

28 Jul 2026

Sequoiah

Room was clean and comfortable. Front desk guy was rude. It was late and I had my children with me

8/10

Excellent

26 Jul 2026

Roslyn

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8/10

Excellent

26 Jul 2026

Joanne

The room was clean, the staff were friendly and helpful, parking was convenient.

6/10

Pleasant

26 Jul 2026

Jennifer

Room was fairly clean. Bathroom was not. Urine around the bottom of toilet. Musty smell in hotel.

8/10

Excellent

21 Jul 2026

Martha

The hotel itself was nice to stay in. I was looking for something simple to stay for one night and this was it. I felt safe inside the hotel.
They had a parking lot outside and in the garage. I started to park in the garage but felt uncomfortable as there were not a lot of cars parked there. I noticed a few cars had not been moved in a while and there were some piles of trash near the entrance. I ended up parking in the outside lot where I felt more safer.

Self

4/10

Poor

20 Jul 2026

Mercedes

Stayed for 3 nights and housekeeping never cleaned our room. We booked two rooms and one of our rooms always kept getting skipped. We let the staff at front desk know and their solution was to tell me they would let housekeeping know and that someone would stop by the next day and they never did. I had to constantly go downstairs to get clean towels and toilet paper and they never had the big towels only the small ones. Very frustrating with the lack of care that the staff showed.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Angel

The installations are not well maintained or clean. The room was good, except the AC was not cooling well. I had an issue with the toilet — it was clogged, but they fixed it and cleaned the bathroom. However, the toilet needs more repair. The breakfast was not good, and I saw one of the employees refilling the bread without gloves. I would pay 40 or 50 dollars more to get better service and cleanliness at another hotel.
This hotel has a lot of potential if they invest more.

Partner

2/10

Poor

14 Jul 2026

Michelle

The room itself was clean, but there were other issues. The toilet was broken. We told the front desk when we went out for the day and it was still broken when we returned later that night. The staff at the front desk said we could use the lobby bathroom. I requested to switch rooms and he did help with that. But it seemed as though he would have never thought of that on his own if I hadn't suggested it. He was nice and did help us and then it was fine. The same situation happened with my friend who was in another room with the air conditioning. Also, the elevators are slow and a few times only one was working. They seem to need to work on the maintenance of the rooms and better train the staff.

Business

6/10

Pleasant

11 Jul 2026

Eretta

The breakfast was not good. There were some parts of the facility that were not clean. It is an ok place to stay in the area with different things to do.

Self

6/10

Pleasant

26 Jun 2026

Robert

The room was clean, but the air conditioning was very loud and disrupted our sleep.
The body wash dispenser in the shower did not work.
The breakfast room was so overcrowded on our second morning that we just walked away. There is only one coffee machine, and we could not get close to it. This hotel rents to large bus tours that overwhelm the place. We will not stay here again.

Family

4/10

Poor

22 Jun 2026

Steven

This place has cockroaches , it’s an old building , the fitness room has no pull up bars or ventilation.

Family

10/10

Exceptional

22 Jun 2026

Jose

Easy access

Self

10/10

Exceptional

21 Jun 2026

Maguire

Clean and good location would book again

Friends_and_family Friends

4/10

Poor

21 Jun 2026

Robert

Very noisy air conditioning.
Body wash dispenser in the shower was broken.
Could not get into the breakfast room because it was mobbed with crowd on bus tour.

Family

10/10

Exceptional

15 Jun 2026

Johanna

Everything is perfect 👌

Friends

6/10

Pleasant

14 Jun 2026

Ruben

They didn't have enough towels. The bathroom doesn't have ventilation

Family_with_children

10/10

Exceptional

14 Jun 2026

Rona Pamela

We had a wonderful experience at this facility.

The front desk staff was awesome!

I look forward to staying at the location again.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Kimberly

Excelente, lo recomendó para parejas y familias con niños.
Lo más que le gustó, fue la limpieza en todas las áreas.
Los productos de baño son de buena marca .

Family_with_children

6/10

Pleasant

09 Jun 2026

Ashley

Some of the gym equipment was hard to turn on.

Friends

8/10

Excellent

07 Jun 2026

ELLEN P

Our room was clean and the staff were very helpful! The hotel is only a few miles from Montclair University.

Family

2/10

Poor

07 Jun 2026

Maher

I wish can give them zero star it’s so bad hotel experience they put AC 77 thermostat when you ask them hot they said it’s normal and the system locked plus not clean I park my car in parking lots got dirty I never ever recommend this bad hotel don’t waste your time and money please

Self

6/10

Pleasant

26 May 2026

Usha

My particular room which is a king suite, was clean and spacious enough for a solo traveler. But the second floor, breakfast area is going under major renovation and it is filled with lot of broken furniture. Breakfast is not that great as well. It does say hot breakfast with very limited healthy options. No waffle maker and no fresh oatmeal. Lot of sugary,processed and high carb options are available. They do not even have sugar free creamers which was a very big inconvenience if you are not into cane sugar. Overall I felt they are running this place on a very tight budget while overcharging the people who are booking there. Quality is not up to the IHG brand. Holiday inn is way better.

6/10

Pleasant

19 May 2026

Ruth

Room was clean enough but beds were great. My main issue is with the hotels location, TV and phone in room. First issue day one: with being right on Route 46 the noise from the highway was awful. I’ll never do that again. Tried to drown the noise out by leaving the TV on but no that didn’t work as the hotel has Dish Network and kept losing signal every few minutes even though the days were clear. Tried to call front desk to let them know about the TV issue but no dial tone. Called front desk from mobile phone and explained issue with TV and they sent someone up to see what’s going on. Said there’s an issue was the connection and remote control but got it to work. After he left TV lost signal again repeatedly. So I just shut it off. Day two. After being out most of the day, went to hotel to wind down and relax, showered and ate dinner (takeout), could not unwind because of the highway noise, tried TV again but no signal again, went to call front desk but remembered no dial tone. Called front desk on mobile phone, was told there’s not much they can do. I asked if they can put me in another room and they asked if I can go to the front desk which I did. They put me in another room on 1st floor. After moving to room and again tried to unwind again and get ready for bed. Turned on TV to drown out the highway noise which is worse on the 1st floor and I had to laugh because again no TV signal. We left the hotel in the morning. Never again!

Friends_and_family Family

4/10

Poor

18 May 2026

Sheila

TV wasn't working. Attendant make no attempt to check it out or repair . We had no working TV during the stay. Attendant not at all helpful

10/10

Exceptional

17 May 2026

Barbara

Ample free parking for guests. Fresh brewed coffee in the lobby and microwave in the lobby. Small store for snacks. Room was very clean, comfortable beds and pillows. Free breakfast of eggs, sausage, bacon bits, juice coffee, tea bagels, breads and mini muffins or Danish pastry. Very close to other stores and eateries. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Albert

It’s good

2/10

Poor

09 May 2026

Jenyfer

Dirty room, paint peeling off the walls. Broken glass from the fire extinguisher box without a fire extinguisher in the entrance of hotel which is a safety hazard. Halls smelled like cigarettes. Ice machine but no ice bucket in the room or any cups

Family_with_children

2/10

Poor

03 May 2026

Ardian

The dirtiest hotel I have seen in my lifetime
They had me singing for non smoking and they gave me a room that that smelled so bad, they don’t check the condition of the room before they give the keys to the customer, I got back to the front desk and told them about the condition of the room, they gave the keys to a new room that wasn’t cleaned, the house keeping person did not touch the room, I took pictures of that room and I got back to the front desk and showed them the pictures. They apologized to me and gave me the keys to another room, I told them to check the room before they give me the keys because I’m tired of going up and down. They went upstairs and checked and told me that they are going to give me a better room, an upgrade and they said based on their knowledge that room was fine for them. I went upstairs to check the room and I saw the room was dirty, toilet was dirty, the light switch was dirty and the sofa was dirty with black

10/10

Exceptional

02 May 2026

Wilberto

Easy check in, friendly staff, lots of parking and comfortable rooms.

Partner

8/10

Excellent

27 Apr 2026

Sebastien

Breakfast was fresh and offering different choices. Staff was very kind and helpful with anything. Plenty of parking available.

8/10

Excellent

26 Apr 2026

Steven

The staff was nice and friendly. The room was clean fully stocked with everything you need. The outside of the place needs to be cleaned up, it was some what run down. But over all it was nice and I would stay again if I had too.

Partner

8/10

Excellent

26 Apr 2026

Irene

It was good for the money. The bed was very comfortable

Friends_and_family Family

4/10

Poor

19 Apr 2026

Rosette

We arrived at 11:30 pm. We were not checked in till after midnight. After a long day I just wanted to get to room. I asked for extra pillows was told they don’t have any. What hotel does not have extra pillows. Whole hotel smelled of spices that were unpleasant. When we got off elevator carpets was gross with confetti and popped balloons on floor. All you could hear was highway noise. Breakfast was ok nothing spectacular. We will not be staying here again. Very disappointed in this property by IHG.

Family

6/10

Pleasant

19 Apr 2026

Natividad

Clean room but a lot noise from the route

Partner

6/10

Pleasant

11 Apr 2026

Nicole

Average hotel room in somewhat convenient location

Partner

10/10

Exceptional

11 Apr 2026

Dustin

Great stay. Could use some repairs in the room. Bathroom had broken tile and countertop was what appeared to be dropping down. My room wasn’t very quiet with the highway noise but overall a great stay would stay again.

Self

8/10

Excellent

11 Apr 2026

Wesley

Room was clean staff when we checked in was good check out not so good .seemed a little overwhelmed and a little moody. But not horrible. Didn't use the spa

Family

10/10

Exceptional

09 Apr 2026

Alejandro

Clean room, friendly staff, and a comfortable stay. Would definitely return.

6/10

Pleasant

06 Apr 2026

JOHN

room was clean and the staff was very nice.

Business