Name: The Wilshire Grand Hotel
Address: 350 Pleasant Valley Way, West Orange, 7052, US

10/10

Exceptional

26 Jul 2026

Laura Nicole

We stayed in the king suite and it was luxurious. So large, so comfortable, and so quiet. There was some large wedding happening on the property but we didn't hear a thing. The room wasn't ready when we arrived at 3pm, but they worked on it immediately and had us checked in within about 40 minutes and comped some drinks for the inconvenience. Breakfast was simple but good. Staff weren't overly warm but it's Jersey. It is what it is. They were polite and that's adequate. Didn't try the on-site restaurant because we had already made reservations elsewhere but the menu looked great and our suite was in the same direction and we smelled it every time we stepped out. Will definitely try if I'm here again.

10/10

Exceptional

26 Jul 2026

Christos

Breakfast could’ve had more of a selection. The rooms were clean. Check-in was easy.

10/10

Exceptional

24 Jul 2026

Angela

Wonderful staff, very helpful. Comfortable room!

10/10

Exceptional

22 Jul 2026

Harry

Excellent hotel, friendly staff, ample parking.

10/10

Exceptional

21 Jul 2026

Sabrina

I loved this hotel. Pet-friendly, seriously the most professional staff I’ve ever come across, the grounds are clean, breakfast is delicious! I’ll be back.

Self

10/10

Exceptional

20 Jul 2026

Carolyn

Highly recommended.

Family_with_children

8/10

Excellent

19 Jul 2026

Catrise

I would’ve given a 5 star across the board but whoever the guy was working the front desk Saturday July 18th during my checkout at 2pm was HORRIBLE at customer service! How he got a customer service job is BEYOND ME! He literally made me never want to come back. It was THE MOST UNPLEASANT. I told him he needs to learn how to smile, his reply “I’m working on it”. Move him to back office or you will lose money!!!!

Self

8/10

Excellent

19 Jul 2026

Daniel

Checking in and checking out were smooth. The toilet was extremely loud when refilling and the shower curtain was extremely annoying. Only stayed one night so no long term review. Great place to stay if you're going to concerts in the area.

Partner

8/10

Excellent

18 Jul 2026

marina

Clean rooms , helpful staff.
Needed to have more towels in the room.

Family_with_children

4/10

Poor

18 Jul 2026

Mia

I ended up getting sick during my stay. I was fine when I arrived The wifi was awful and they kept making excuses that it was my computer. So, I went all the way to pick up my other computer and that one didn't work. The front desk during my stay were like zombies. I have stayed at this hotel many times and over the last few years that I stayed, I have been very disappointed. The Wilshire Grand has seen it's better days unfortunately.

Self

2/10

Poor

15 Jul 2026

Jason

Got charged for our service pets that are registered

6/10

Pleasant

15 Jul 2026

lawrence

Clean VERY large room. Dated property.
Mediocre breakfast. Good location for our event needs.

Family

2/10

Poor

14 Jul 2026

Lawrence

AC was broken also what a dump

10/10

Exceptional

14 Jul 2026

Josie

Room very clean and the staff are very helpful.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Kaylana

clean facility

10/10

Exceptional

12 Jul 2026

Shwan

Breakfast was great and included, the pillows were not as good while everything was great.

Family_with_children

10/10

Exceptional

11 Jul 2026

Edwine

.

6/10

Pleasant

10 Jul 2026

stacie

have stayed at this hotel
for over 8 years 1 or 2 times a year. it is in need of a major renovation. rooms are old looking, dingy, a/c unit in first room was broken and the cover was coming off the unit. couch had a middle cushion that didn’t match and looked like it was picked up off the street. outlets were all loose with some not working. we switched to another room and the sink dripped all night, the AC ran constantly and was noisy and the safe was just sitting on the floor not in the closet so you would have to practically lay on the floor to open and close it. cigarette buds lay all
over the ground outside the main entrance. tried to have coffee but the cream was bad. staff seemed attentive enough but i would not want to stay here again if things weren’t updated

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Majed

The rooms are big and clean , staff very polite and very good location

10/10

Exceptional

08 Jul 2026

James

Well kelp property

10/10

Exceptional

05 Jul 2026

Catherine

The hotel has lovely decor and spacious rooms. It is clean and well maintained.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Lisa

Very laid back atmosphere, nice area,will definitely stay again.

Partner

10/10

Exceptional

02 Jul 2026

William

This was a great hotel with a great breakfast and comfortable rooms with plenty of amenities. Everyone at the hotel was very pleasant.

Self

10/10

Exceptional

26 Jun 2026

Mark

Great experience. Ticked every box.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Jacquelyn

Very clean, nice breakfast.

10/10

Exceptional

25 Jun 2026

Deborah

Quiet and clean. I would recommend and stay again.

Self

8/10

Excellent

25 Jun 2026

David

Very large room with more draw space than most placed. Continuous drip from bathroom faucet which the front desk seemed to care less about. The same can be said when I reported that the treadmills in the gym did not work.

Family

8/10

Excellent

20 Jun 2026

Greg

The room was perfect. No issues at all. Breakfast was excellent. Did not use any amenities like the pool or gym, so I have no idea about those

Self

8/10

Excellent

16 Jun 2026

CANDHEE

Upon checking in the concierge was very nice and helpful, the hotel was very clean and breakfast and other amenities were extremely good. 24 hours fresh coffee and popcorn was great. I would definitely recommend friends and family to go stay there, I can’t wait for my next booking trip there.

Family_with_children

10/10

Exceptional

14 Jun 2026

agustin

breakfast

Partner

10/10

Exceptional

08 Jun 2026

Thomas

Room was neat and comfortable. Also bright, sunny and capacious.

Window heating and cooling unit was quite noisy and a bit hard to adjust properly.

Family

8/10

Excellent

07 Jun 2026

Mel

Staff was kind and helpful, room clean and tidy, just wish the beds were queen sized instead of full but other than that it was a nice short stay. Wish we were able to stay long enough to have the breakfast- but hopefully next time.

Family

10/10

Exceptional

06 Jun 2026

taneshia

This place was very nice I would definitely stay there again.

Self

10/10

Exceptional

06 Jun 2026

neal

Great place to stay

Never any issues.

Self

8/10

Excellent

05 Jun 2026

hakan

good.

Family_with_children

10/10

Exceptional

04 Jun 2026

Nick

When we travel, we always wipe down the surfaces in our room because let’s be honest, rooms are never fully cleaned properly. This hotel was amazing, the wipes were still clean after wiping down the room!!! Very impressed with cleanliness. The one downfall of our stay was that we were a party of 4, and were given 3 pillows for our room. When we went to get more, they said they were sold out and had no more, then told us “sorry” nothing else. Too bad. Lol I never knew they could do this. Other than this, place was great and we would stay again!

Family_with_children

10/10

Exceptional

03 Jun 2026

Anne

Clean room, nice breakfast and safe.

Partner

10/10

Exceptional

02 Jun 2026

Nancy

The room was spotlessly clean.

4/10

Poor

01 Jun 2026

harold

We found ants on the desk, Phone not working . breakfast very very poor. hotel not what it used to be. Sorry

10/10

Exceptional

30 May 2026

Stephen

Stay here every time we are in town.

Partner

8/10

Excellent

30 May 2026

Alex

Bar

Family

8/10

Excellent

29 May 2026

Ketevan

We overall were satisfied with our stay at the hotel. The process of checking-in and out was simple and quick. We got the superior double room, which itself was mediocre, but clean, no bed bugs in sight. We specifically liked that they had free parking, and they provided free beverages and popcorn in the lobby. It was nice that they had a couple of different options for breakfast; their croissants were especially tasty. It was fun that they also had a waffle maker and a bagel cutter. They also had an ice machine on each floor, which was super convenient. Although, there were some issues, such as the guest wifi being slow. It was also not detectable via phones, but we did manage to connect to it via laptop. The shampoo, conditioner, and soaps provided were also quite bad; they left the skin incredibly dry. The toilet was also kind of finicky, as we needed to hold the handle down for long to flush. Also, the water from the bath rusty at first. However, overall we would rate this as a satisfactory stay especially considering the cost of the room.

Friends

8/10

Excellent

29 May 2026

Rey

The spacious room, friendly staff, and satisfying breakfast made for a pleasant stay. However, I noticed that the hotel could use some renovation to modernize its appearance. Despite this minor issue, I would definitely recommend this hotel to others.

Self

10/10

Exceptional

29 May 2026

Amanda

The best! Staff is amazing location is quiet and pet friendly

Family

8/10

Excellent

26 May 2026

Donald J

Great place. West Orange is a nice town to visit and dine in. The hotel is nice but the beds were really high and had to jump on them to get on!

Partner

6/10

Pleasant

25 May 2026

Pravat

Things were broken. WiFi did not work. They shared another one - while I appreciate that but that one did not work either.
Breakfast was for very limited time and very limited items as well

Family_with_children

10/10

Exceptional

25 May 2026

Julia

The room was very spacious and comfortable. Breakfast in the morning was good.

Self

8/10

Excellent

24 May 2026

Sarah

Clean room. Friendly staff.

Self

8/10

Excellent

23 May 2026

Deborah

Need more electric car charging stations. Better breakfast buffet.

Self

8/10

Excellent

23 May 2026

Deborah

I have been visiting this hotel for 10 years for business travel. They no longer offer room service. The attached restaurant is no longer in business.There are other restaurants that will deliver. The hotel used to offer complimentary home made cookies, and drinks for arriving guests. No longer. They used to have a variety of complementary coffee drinks from a specialized machine, variety of teas to choose from. Now, they offer an average coffee and hot water for tea. The juice machine is only on at breakfast.
I was very disappointed with the complimentary breakfast this visit.Baked goods were limited, cereal area was a mess, no oatmeal or fresh toppings for cereal. Fruit limited to small apples. Sausage links and scrambled egg warmers were empty. No yogurt or small containers of milk for the cereal.
They used to have an excellent breakfast buffet. No longer.The old fashioned popcorn machine in the lobby was never on or working. That used to be a special treat for guests. You should not have to ask for these special items. It is what makes the difference and keeps guests coming back. The rooms are clean and comfortable with fridge and microwave, desk, phone and TV. Bathroom is average and clean. An installed, magnified make up mirror is missing.. Air conditioning, heat work fine. Staff are pleasant and accommodating. Hopefully, management will read the review and bring back the extras that keep guests coming back and make the difference between a good and excellent visit.

Self

8/10

Excellent

23 May 2026

Leslie

The hotel was very good and I had a very comfortable stay there. Very large bedroom , very clean, and a multi-item complimentary breakfast every morning. The only thing that would make the stay better was if they would clean the food counter more often during the breakfast. I was surprised that it was not tidied up more considering how absolutely immaculate the rest of the hotel seemed to be. All in all would definitely stay there again.

Self

8/10

Excellent

22 May 2026

Philip

Yes

10/10

Exceptional

22 May 2026

Dana

Staff was very nice. Lots of parking. Room was clean and perfect for the night

Partner

8/10

Excellent

21 May 2026

Michael

The room was clean and neat. Housekeeping services did a nice job. Free breakfast and coffee was provided.

Partner

8/10

Excellent

18 May 2026

Phillip

The Hotel Coffee was extremely too strong. I went to Burger King every morning to get coffee. The rooms could use a small keurig coffee maker. Add some bacon for breakfast.

Self

10/10

Exceptional

18 May 2026

Walter

Perfect for a weekend getaway.

Family_with_children

4/10

Poor

18 May 2026

jonathan

What I didn’t like was that the tub of the shower was clogged and as well the sink. The beds were very hard. My partner and I had a rough time sleeping.

Partner

4/10

Poor

17 May 2026

Eli

Older tired hotel in need of a renovation.

Partner

8/10

Excellent

17 May 2026

August

Parking was good. Room was clean. Breakfast could be a little better.

Partner

10/10

Exceptional

17 May 2026

Walter

Great location. Great value. Clean and Comfortable. Perfect for a weekend stay.

Family_with_children

8/10

Excellent

16 May 2026

Robert

I was disappointed that there were no bath towels in the bathroom. There hand and wash towels but to large towels. Yes, I’m sure the staff would have brought them to me but I was in no position to come to the door. Also, had trouble with the dead phone until I realized it was plugged into the internet receptacle.

Self

10/10

Exceptional

16 May 2026

Patti

Quiet and conveniently located.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Mary

Parking was great and easy. Website indicates breakfast at 7am. Front desk tells a different story.

The hotel appears to have been very nice at one time but it is apparent that current management does not care about the property.

Partner

10/10

Exceptional

15 May 2026

Anne

Parking on site and plentiful. Room was clean and had a nice shower. Hotel was quiet and staff was friendly. Free breakfast was a nice bonus. We will be staying again when in town.

Family

6/10

Pleasant

11 May 2026

Jawaid

Okay

6/10

Pleasant

10 May 2026

Miles

The breakfast was lousy. The coffee was terrible, the pastries mediocre, and the waffle mix was bad.

Partner

8/10

Excellent

09 May 2026

Katherine

I stayed at the Wilshire. It was very convenient to the venue I had to go to. The room was clean, the staff was friendly and the next day a convenient breakfast before I checked out. All in all great stay.

Thank you!

Friends_and_family Family

10/10

Exceptional

08 May 2026

Anat

We felt very comfortable and welcomed. The staff were all wonderful and the facility was great.

10/10

Exceptional

04 May 2026

Jane

Very nice, spacious, and well-equipped room, generous breakfast included. Great value.

Self

10/10

Exceptional

03 May 2026

Rosa Parada

Check in was a breeze. We had 2 rooms. They were both extremely spacious which is always a plus. There is so much parking. Also a plus. The hotel staff was very pleasant. Only complaint I have is that my kids asked for toilet paper and front desk told them the house keeping had left and they distribute the toilet paper. Thank God we always carry extra. Also there are few toiletries and if you have long hair bring your own shampoo and conditioner. It is pet friendly. Rooms were nice and clean. The hotel lobby is very inviting. Smelled fresh every day. The flower arrangements were pleasing for the most part. Its cold so the 2 hibiscus in the front door area are still waking up. They served breakfast which is my favorite thing . They had the waffle make which makes it for the best. Breakfast otherwise was \" ok\" in my kids words. They have a lovely patio and a mini mini golf area. There is a gas grill if you feel like cooking up some steaks. Their 350 grill has been permanently closed but now they have another area called the Loft. We skipped it. The grounds are well kept. There are some run down areas but for the most part I think this hotel was perfect for my price rage and location. It is lovely and in a very safe part of town.

10/10

Exceptional

03 May 2026

Caroline

This was such a clean hotel! It smelled like fresh laundry (not chemicals). The staff was very kind and helpful making check in easy.

There was no pot smell in the building which was a pleasant surprise for this day and age.

The art on the walls was quirky.

The drink shop needs energy drinks.

Overall fantastic stay!

Friends_and_family Family

10/10

Exceptional

02 May 2026

Nemari

Great stay! My go to

Family_with_children

10/10

Exceptional

01 May 2026

Michael

Location was ideal (close to family event in Montclair). Bed was very comfortable and king-size room had a bathtub/jacuzzi. Parking was free.

Partner

10/10

Exceptional

30 Apr 2026

Maureen

Nice breakfast, great staff

Self

8/10

Excellent

30 Apr 2026

Shari

Do not stay here if you want breakfast. None of the food is real. Even the yogurt is “bioengineered ingredients”. Tried the coffee which was a gross syrup sludge out of a bag in a machine dispenser. Very disappointing. Our last evening we got back and couldn’t get into our room. Neither of our door keys would work. We had to go back down to the front desk for them to issue new keys. The front desk attendant used the excuse about putting the key near other cards. However we never moved our keys from the same places they had been in the 5 days prior. Can only assume the check in attendant put the wrong check out date and it locked our cards. Aside from those issues the stay was good and pricing wasn’t terrible for the off season.

Family

8/10

Excellent

28 Apr 2026

Francisco

Breakfast was ok. The “hot” items were actually lukewarm but besides that, it was ok.
The room were spacious, clean and comfortable. The property in general would benefit from a bit of upgrading.

Partner

10/10

Exceptional

27 Apr 2026

Joan

I haven't been to this property in years .I have resided in the West Orange area for over 50 years and I was impressed with the Wilshire ,it is grand.

Friends

10/10

Exceptional

26 Apr 2026

Minnie

Everything about the hotel was great. The room was spacious and cleaned. The bed was comfortable and the staff was great. The phone in the room did not work. So I had to walk back to the front desk. The female at the front desk said they were in the process of removing the phones from the rooms. That was my only complaint.

Partner

2/10

Poor

24 Apr 2026

Alison

This was a really great experience until a massive leak through the ceiling caused water to pour into our room non-stop and they were unable to fix it. This was on my WEDDING night as well. It damaged some of my personal items including electronics and I have sent multiple emails and left several messages for the GM and have yet to hear back so unfortunately almost a week later so I will not be staying here again. I know accidents happen and some things are beyond the control of the hotel and can just be bad luck - but the handling of the situation and lack of communication since then to compensate for the damage is just ruining the experience even more.

Family_with_children

10/10

Exceptional

21 Apr 2026

Antonia

Warm and welcoming staff- clean rooms (I am OCD, so trust me, it was clean!). Everything is nicely tended - the drink bar was clean and organized.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Stephan

It felt like the reception was understaffed. The staff was friendly though. We only stayed one night. The room was excellent.

6/10

Pleasant

20 Apr 2026

Tim

To my amazement the staff was super unhelpful. Let me start by saying I waited at the front counter for over 30 minutes just to check in as the front desk clerk ran to Burger king to get something to eat. Also, I paid for a room for 4 people and when I got to the room there was only 2 towels, I went down to the front desk to ask for more towels, and I was told we have to check and see if we have anymore. We decided to go get dinner and when we got back the towels were on the counter at the front desk. The next morning, we came to the breakfast area for a coffee, and the milk machine was out of milk. I notified the breakfast attendant, and she gave me the dirtiest look and huffed and puffed because I asked her kindly to fill the milk Despenser up. I do believe the staff here could use some additional training on customer service as it seems to be lacking in all aspects.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

liza

Great stay … great price

10/10

Exceptional

19 Apr 2026

Linda

Hotel was beautiful and my kids enjoyed! Hotel staff were also very friendly and helpful. My autistic daughter even tried out the egg at breakfast which tells you alot. The jacuzzi did not work for us but maybe next time.

Family_with_children

10/10

Exceptional

18 Apr 2026

dawn

The room was comfortable and well kept

10/10

Exceptional

12 Apr 2026

philip

Breakfast was good. Room was clean comfortable beds

Partner

6/10

Pleasant

12 Apr 2026

Anthony

Bed sagged and pillows gave me a sore neck. Bathroom heater was broken. Coffee at breakfast was swill.

Partner

6/10

Pleasant

11 Apr 2026

VP

Breakfast was minimal and subpar. Facility is showing it's age. Plumbing was in disrepair.

Family

10/10

Exceptional

10 Apr 2026

Maureen

Everything was great!

Self

8/10

Excellent

10 Apr 2026

Cynthia

It was okay. Good parking and is close to restaurants.

Self

10/10

Exceptional

08 Apr 2026

Nicholas

It an okay hotel. You get what you pay for!

Partner

6/10

Pleasant

07 Apr 2026

Herman

Advertisement is misleading. \"PREMIUM Double Room\" 2 full beds DOES NOT equate heaving a suite with two rooms and each room having two beds. Having no other choice, I had to request an additional room at full cost and they didn't even offer any discounts although I already had made reservations.

8/10

Excellent

06 Apr 2026

Tyrone

Clean, large room with comply bedding and older charm. Staff were friendly and helpful. The breakfast was lacking with very little protein (some kind of eggs only). It was a good value for the cost.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Christopher

Hotel is very nice (it’s an older hotel but that’s part of the charm). Staff are extremely nice and helpful only thing I could say and it’s not even bad is the breakfast could be a bit better but still good. Love this place.

Partner

10/10

Exceptional

04 Apr 2026

Brian

The room was wonderful. The breakfast was good and the staff was excellent.

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

David

Yes fresh and safe

Family

10/10

Exceptional

01 Apr 2026

Cucphuong

Excellent hotel with very nice room and clean bathroom. Very helpful self parking.
Wonderful and helpful staff.
Excellent shuttle to the train station to go into the city.

Partner

8/10

Excellent

30 Mar 2026

Helen

A very convenient hotel if you're attending weddings nearby. The layout of the hotel is a bit confusing. Good parking.

Partner

10/10

Exceptional

29 Mar 2026

Huvalde

I would definitely recommend this place!!!