Name: Holiday Inn Newark International Airport-North
Address: 160 Frontage Road, Newark, 07114, US

8/10

Excellent

06 Aug 2026

Shaheen

Very clean and comfortable hotel. Staff courteous, 24 hours coffee shop very convenient, had a great stay. Fully recommended.

10/10

Exceptional

06 Aug 2026

Eurindia

Staff was very helpful and professional 👏

6/10

Pleasant

06 Aug 2026

Cherise

.

8/10

Excellent

06 Aug 2026

Samuel

A good option if you need to stay a night before a flight. Check-in and check-out were very fast.

10/10

Exceptional

06 Aug 2026

Chrystal

Beautiful room, perfect location. Very cool to see planes land and take off. Staff were awesome and kind; Ted’s had great food. The cheesecake from the cafe was delicious too. I will definitely be back!

6/10

Pleasant

05 Aug 2026

Rachel

My stay here was okay but I wouldn’t come back. Our room had a lot of moisture in it, it didn’t seem like it was ventilated well. And it wasn’t as clean as we would have liked it to be. There was hair and dirt still on floors when we came in. The parking situation could’ve been better. We paid for parking but one night we had to park all the way in the back where a bunch of trucks and buses were located which was convenient since we had a long day and were in pain so doing that walk wasn’t fun. But other than that it was okay.

10/10

Exceptional

04 Aug 2026

Evelyn

I like that the check in was very fast. The personal was very friendly and polite. The room was very clean and for me the most important it was very quiet.

8/10

Excellent

04 Aug 2026

Oziel

Is the welcome gift a thing? I never received it.
Also, Not sure if this room has curtains to block the night lights, but I couldn’t sleep because of the so shinny lights of the city, and the sun so early.
Other than that, it was good.

10/10

Exceptional

04 Aug 2026

Charles E

N/A

4/10

Poor

03 Aug 2026

Rekha

There was mold in the bathroom and the water would not drain from the tub. Sheets smelled weird

8/10

Excellent

03 Aug 2026

Mea

One of the staff gives me wrong information and almost forget to return my ID, they dont have name plate so i dont know her name

10/10

Exceptional

03 Aug 2026

Neshell

I feel like they should have a limited complimentary breakfast for those who don't buffet style items. Other than that that the hotel and all of the amenities were great 👍 The fact they have an on-site restaurant and bar is awesome

10/10

Exceptional

02 Aug 2026

Melissa

Staff were absolutely amazing and accommodating from the moment myself and my party stepped through the door. Check-in starts at 4, but Anna was able to make things move and helped us with obtaining our room nearly 6 hours early (I want to be clear, I totally understand if she wasn’t able to, but the fact that she tried alone was beyond me and excellent service)!

Prior to our stay, we utilized the shuttle bus, and the driver was timely, friendly, and extremely helpful. We used the shuttle bus at 4 am upon our departure without any mishaps.

The hotel also features a 24-hour cafe with drinks, pastries, salads, etc. and is all fairly priced and super convenient. A shared microwave is available in the lobby as well. Breakfast vouchers can be purchased (I think $15 per guest), but we did not utilize this feature. A gym is also available, but due to our limited time at the hotel this was not a feature we used.

The hotel room itself was clean and spacious. The tub did drain rather slowly, but honestly it was not a deal breaker for us—the fridge in the room along with the slew of amenities (iron/ironing board, coffee maker, hair dryer, tv, writing desk, adjustable AC, Dove branded shampoo/conditioner, body wash & hand soap, and numerous outlets) outweighed such a minor issue.

Further, I have to highlight and applaud all staff that we interacted were not just friendly but helpful and kind. I can’t recommend this place enough and I am so beyond words of the staff’s hospitality.

10/10

Exceptional

02 Aug 2026

Shanee

Everything was good no issues. Only thing was crazy was the $20 per person for buffet breakfast.

10/10

Exceptional

31 Jul 2026

Tami

I had a great stay. The staff was friendly, and my room was clean and comfortable. The only downside was that it was extremely difficult to reach the staff by phone, but once I arrived, it didn't affect my stay. Overall, I had a positive experience.

2/10

Poor

30 Jul 2026

Guo Qiang

Staff at the front are very low skill, poor manner, bad management team

10/10

Exceptional

30 Jul 2026

Shorsh

Clean , nice and affordable

10/10

Exceptional

30 Jul 2026

Ralph

Perfect stay

10/10

Exceptional

29 Jul 2026

Melissa

I was clean and I felt safe!

10/10

Exceptional

29 Jul 2026

Tina

My stay was nice, room was clean and large. Staff was great. No problems

2/10

Poor

29 Jul 2026

Otis

Worst hotel in history. Very dirty and the room was a mess and insects infested bathroom.

2/10

Poor

28 Jul 2026

Mirko

I have asked repeatedly not to charge the credit card on file but the one I have used at check in, but they did. I made sure with of it with 3 different front desk agents, long story short, the credit card on file was charged and not the one I asked at check in. The food at the restaurant is just not good.

4/10

Poor

27 Jul 2026

Caroline

When we got to our room, the door was open. The bathroom door would not close properly. Although maintenance did come to check it out , we were only there until eatly morning to be closer to airport, they were polite .

8/10

Excellent

27 Jul 2026

Heba

Everything is perfect

2/10

Poor

27 Jul 2026

Vanessa

My experience was horrible! Locked out of room 4 times battery in door died, bathroom smelled like urine. Hotel staff useless, especially front staff , agent with name Aja extremely bad attitude! Could not get bill, stated printer was broken...stay away

10/10

Exceptional

27 Jul 2026

Luis

Perfect!!

10/10

Exceptional

26 Jul 2026

Barton

Xyz

8/10

Excellent

26 Jul 2026

Ruo Wen

No other comment

Family

2/10

Poor

26 Jul 2026

Mark

I made a reservation 48 hrs in advance, my travel plans changed and then had to cancel. No refund was issued.

10/10

Exceptional

26 Jul 2026

Michael H.

B

6/10

Pleasant

25 Jul 2026

tonja

I Stayed a week no Breakfast have to pay daily and no pool and too high for daily parking

6/10

Pleasant

25 Jul 2026

krystal

Good for a day

4/10

Poor

25 Jul 2026

Amaya

Upon arrival, I discovered hair (of various colors) throughout the shower and bathroom, and even a long strand in my ice bucket. It was very disgusting…and I’m not sure if it was left by the person who cleaned the room? I’ve never had this experience in any other hotel chain I’ve visited and this was my first time staying at Holiday Inn. Staff was not helpful during check-in and weren’t professional. I’m not happy with this experience at all.

10/10

Exceptional

25 Jul 2026

Rolando

Shuttle from airport is not at airport you have to take a bus then a train then the shuttle - nothing really near - will need to Uber in and out - other than that it was great

8/10

Excellent

25 Jul 2026

Karla

Door lock was bent and jammed. Had to push the door with my body. Staff was overwhelmed and one was rude to another customer.

8/10

Excellent

24 Jul 2026

Warren

It was a clean room as one would expect. Nothing great just solid which at the price was everything I could have hoped for.

4/10

Poor

24 Jul 2026

Shanaea

Bugs throughout the bathroom, carpet stink, bed had red long hair in it before used, bathroom leaking in bathroom over my clothes

10/10

Exceptional

24 Jul 2026

Enrique

Está muy bien si necesitas estar cerca del aeropuerto. Sin auto no puedes ir a ningún lado pero hay un shuttle que te lleva al aeropuerto gratis y de ahí te tomas el tren.
Muy buena las instalaciones y la atención del personal.

6/10

Pleasant

24 Jul 2026

April

The bed was comfortable and the room was clean but we were supposed to get a free breakfast and did not. And they charged an extra fee for a deposit and never told us. We didn’t find out till we checked in and saw an extra hold and then we questioned the manager and that is when we found out. They are not good at communicating things untill it’s way after. Not sure i will stay there again

10/10

Exceptional

23 Jul 2026

Zach

The restaurant staff were really awesome. Front desk, the same. We had five adults worth of luggage and they helped us safely store it until our rooms were ready. The shuttle bus driver was also very cool!

10/10

Exceptional

22 Jul 2026

Isaias Toledo

Everything good

10/10

Exceptional

22 Jul 2026

Stephen

Staff were very helpful .

2/10

Poor

21 Jul 2026

Rebecca Titilope

The hotel room was very dirty. They shower has mold on the in the back of the soap holder and even the control which I complained to the service customer service person when we were leaving it is it is very bad. Also, water was dripping out from behind the shower curtain because the curtain was in the shower. The shower curtain because the shower curtain was so light and also there was nothing holding it down on the two corners of the edges of the shower curtain, which I told the service customer service agent at check out.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Kathryn

Clean room and friendly staff

Family_with_children

10/10

Exceptional

20 Jul 2026

Xingong

The manager is awesome, after flight was cancelled and he help me to do the early check in so much helpful

Self

10/10

Exceptional

20 Jul 2026

Carol

Staff was very attentive and patient assisting abundance of check ins early being sold out due to airlines cancellations. Kudos for job well done .

Family_with_children

10/10

Exceptional

20 Jul 2026

Daniel

Room and lobby was very presentable and clean. We visited this city often and plan to return to stay here.

Friends_and_family Family

4/10

Poor

20 Jul 2026

Raymond

No microwave in rooms i couldn't reheat meals had to go all the way to the lobby which is crazy for a 12 story building ice machine arrows point to ice machines but no ice machines were there had to go to lobby to ask where were the ice machines then found out they were only on 2 floors overall the stay was unacceptable for the things that I like and love in hotel stays

Friends_and_family Family

4/10

Poor

18 Jul 2026

Rhonda

I liked that the hotel was quite large with an in house restaurant & coffee shop. However the room was half updated. The beds were updated but the dresser and I guess what was considered the closet was old & peeling. So disgusting . Some other old wood decor surrounding a miror on the wall was h-i-d-e-o-u-s. Also to add one of the front desk clerks , a young lady whom failed to get her name had on a long sleeve work shirt that was way too large for her but also very very wrinkle. Appeared to have been pulled out of a laundry basket & just put on. Not a good look for first impressions.

Family_with_children

8/10

Excellent

18 Jul 2026

Leonard

Nice hotel

6/10

Pleasant

18 Jul 2026

Maggie

Stay was ok, but I expect more from IHG. Hallway carpet trip hazard. Spotted a mouse on the 5th floor. $19 for breakfast is too much for what’s offered.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Sarah

Value for money at this hotel is really poor. There are likely other airport hotels that are cleaner and better maintained. Sticky floors in the room and the bathtub had mold stains in it. Management was rude. Wouldn’t stay again.

Staff were nice in the restaurant and shuttles to the airport were reliable. Those were the only highlights

Self

10/10

Exceptional

17 Jul 2026

Julia Adriann

The front desk staff were very helpful and friendly.
The shuttle driver was very helpful with his knowledge of the airport and with his help of our baggage.
The little food counter staff was very friendly.

Partner

6/10

Pleasant

16 Jul 2026

Olivia

Average hotel stay a night is fine.

Family

10/10

Exceptional

15 Jul 2026

Candace

Great hotel !! I’m a repeat customer

Business

10/10

Exceptional

15 Jul 2026

Joshun

I love the parking so convenient!

Family_with_children

2/10

Poor

15 Jul 2026

Kwasi

It has been two weeks since I left the hotel and my US50 deposit has still not been released to me. I have used all avenues via Expedia, emails to the hotel and phone calls but not got hold of anyone. I am planning to send a hard copy letter.

2/10

Poor

15 Jul 2026

Kwasi

It has been two weeks since I left the hotel and my US50 deposit has still not been released to me. I have used all avenues via Expedia, emails to the hotel and phone calls but not got hold of anyone. I am planning to send a hard copy letter.

2/10

Poor

15 Jul 2026

Kwasi

It has been two weeks since I left the hotel and my US50 deposit has still not been released to me. I have used all avenues via Expedia, emails to the hotel and phone calls but not got hold of anyone. I am planning to send a hard copy letter.

Self

8/10

Excellent

15 Jul 2026

Linda liceth

It was great!

Self

2/10

Poor

14 Jul 2026

ELIZABETH

They didn’t clean my room during my stayed at the hotel.

Family

10/10

Exceptional

13 Jul 2026

Ms.

Great stay! Staff helpful!

Family

8/10

Excellent

13 Jul 2026

Rian

Property needs updating..

Family_with_children

10/10

Exceptional

13 Jul 2026

katie

Stayed here after our flight was canceled and we needed a hotel last minute. The rooms were clean, spacious, and the beds were comfortable. The staff was friendly and accommodating. Breakfast was standard. I would have liked a few more healthy options, but it was fine overall. Great hotel near the airport.

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

darren

O

Self

6/10

Pleasant

12 Jul 2026

Khudia

Room cleanliness needs to be worked on. Had to change rooms from an awful smell soon as I checked in. Second room was ok.

8/10

Excellent

12 Jul 2026

Jacqueline

It was close enough to the places I needed to go, but far enough away from the crowds

Family

6/10

Pleasant

12 Jul 2026

April

Staff was very nice and helpful

Friends

8/10

Excellent

12 Jul 2026

Cynthia

We were a family of 4 and only went there to be able to catch our flight the next morning from NYC to FLL. We went to the little shop and the girl was making a pizza and didn't acknowledge us or offer to ring up our items, water and gatoraide. We waited a long time and the bill was very expensive. Too much for water! They charge airport prices and breakfast is way too expensive. Otherwise we slept fine and took the free shuttle to the airport.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Jasmin

One night stay prior to an early morning flight. The free airport shuttle was reliable and efficient.

Partner

10/10

Exceptional

11 Jul 2026

Barbara

Airport shuttle was easy

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Ivano

Good

10/10

Exceptional

11 Jul 2026

Brittany

excellent stay: room was very comfortable & clean

Self

4/10

Poor

10 Jul 2026

Melanie

Very dissatisfied and disappointed with the hotel.

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

Sabina Chiara

The reception desk gave me the room key for a room that was already occupied.
I never got my wake-up call.
There were no amenities in the room.
The hotel shuttle worked well.

Self

4/10

Poor

10 Jul 2026

Diane

Our room was definitely not cleaned. You can feel moving dirt on the floors. The tub lining was just nasty. Even if it were cleaned, to visually look at that was a problem for me. We requested a new room and it was granted and that appeared much more cleaner.

Family_with_children

8/10

Excellent

10 Jul 2026

cheryl

Close to airport but a little pricey!

Friends_and_family Family

4/10

Poor

09 Jul 2026

Phoenix

When I arrived to my room I noticed hand prints on the night stand and also blood on my sheets.

Family_with_children

6/10

Pleasant

08 Jul 2026

Alec

Clean room no breakfast no parking included

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Nick

Nice place but could use a little bit of cleaning

Self

10/10

Exceptional

08 Jul 2026

Glenn

Good location from the airport

Self

10/10

Exceptional

08 Jul 2026

Scott

Great property team that made the stay easy

Self

10/10

Exceptional

07 Jul 2026

Michael

Everything was great.

10/10

Exceptional

07 Jul 2026

Amanda

Having stayed at other holiday inn’s it wasn’t clear to me when I booked that breakfast was not included. The hotel and staff were great and shuttle very convenient. There should be a discount for when flights are cancelled and people check in close to midnight!

8/10

Excellent

07 Jul 2026

Chris

Great staff but minimal amenities.

Self

2/10

Poor

07 Jul 2026

Hassan

I booked this for my cousin who was out with his family and I booked it last minute based on the pictures.
But, unfortunately, it ruined the whole thing and he had to stay there the night cuz nothing else was available. But he checked out the next day even though the booking was for two nights.
The whole place stinks with weed smell.

Family_with_children

8/10

Excellent

06 Jul 2026

Destinee

One microwave in the lobby everyone on the entire building use on top that they don’t clean it daily

Family_with_children

8/10

Excellent

06 Jul 2026

COLIN

Excellent for a stop over. Shuttle to and from airport worked well. Spacious and clean room, though aircon was noisy. Comfortable bed. Good breakfast included in rate
Lovely to get in the pool on a boiling hot day.

Self

4/10

Poor

05 Jul 2026

Daniel

Room was very used and dirty, early in the morning we saw a cockroach roaming around the room. The staff said they would look into it. The linens were clean but would not stay here again.

6/10

Pleasant

04 Jul 2026

Naveen Kumar

Everything was okay......

6/10

Pleasant

04 Jul 2026

Leonor

I thought it was a good place. They are a bit pricy . They charge for everything and anything . But I do want to say the front desk guy I believe his name is Jay, he was amazing! He went way way beyond for us to check us in early. He was also very helpful when I had questions about the train, subway. He was very calming very kind and he explained everything so well. He is amazing !

Family_with_children

10/10

Exceptional

04 Jul 2026

Shanta

The room are very spacious and clean!!

Family_with_children

8/10

Excellent

04 Jul 2026

Yanick

Just star 5 hours between two flights

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Venugopal

Overall the hotel was great! Rooms was clean and well kept, thought the front lines are long the staff was fast to get everyone checked in swiftly

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Tiffany

Nice place. Helpful staff

Self

8/10

Excellent

02 Jul 2026

Debbie

Clean room.

Partner

2/10

Poor

01 Jul 2026

Davynte

TERRIBLE EXPERIENCE! STAFF (the short, Eastern, middle-aged manager) ATTITUDES WERE HORRIBLE. Staff were terrible. I was booked to stay on June 19th-26th. I completed the online check in but when I arrived early morning on June 20th they said they resold my room. I was not provided a refund for the day. Another person came in after me and they did the same to him. They have a system where they send the online check ins but it must not be communicated to the front desk because we argued for about an hour or two about the room/refund. Then they resell the room. Basically they are capitalizing off their broken online check in system and then they blame the customer for why it didn’t work. They said I should have a room number if I completed it. I had a room number the whole time but I overlooked it. So why would I have a room number assigned to me and yet when I arrived to check in they said they sold the room. Why wouldn’t the staff know my room number after I provide my name and ID? It’s a way to make more profit because they sold the room to me and someone else. Staff became rude, petty, threatening, and unprofessional. 0/10. I would not recommend staying here.

Self

6/10

Pleasant

01 Jul 2026

Heather

Whenever we travel, we stay at Holiday Inn, so we were disappointed to see that this location doesn't follow the tradition of having continental breakfast like the other locations. Also, we bought food from the café and one item was especially disappointing. We paid $12 for a chicken wrap and there was hardly any chicken, just a ton of lettuce and one or two pieces of chopped tomato. Not worth the $12

Friends

8/10

Excellent

30 Jun 2026

Khadijah

Recent stay with Husband and daughter to visit NYC. Hotel is clean. Not very convenient to restaurants and transportation. The hotel does offer shuttle to and from airport which is nice. Staff was nice, but not very helpful and sometimes waited several minutes for someone to show up at front desk. Breakfast not included (not even continental) which was a bummer. There is a restaurant on site with great staff and good food (awesome happy hour menu☺️)
Overall, we had a good stay.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Patricia

Staff is really good, but rooms are not so well vacummed, and the bathroom toilet stinks