Doubletree by Hilton Newark Penn Station

United States , New York Area - NY
NEWARK, 1048 Raymond Blvd
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Keyshera

Very clean. Staff was great. Free cookies at check in. Rooms very clean.

Family

10/10

Exceptional

10 Mar 2026

Lauren

Smooth check in process. Staff was pleasant and friendly and the location was prime for the SI stadium and the Iron Bound district.

Friends

2/10

Poor

08 Mar 2026

Natalie

I would absolutely avoid this hotel. First, the room was disgusting. The sheets on the beds had visible dirt marks when we pulled the covers back. The body wash in the shower was completely empty. We didn't notice until after my husband took a shower but there was dried poop on the floor between the toilet and the tub! When we reported it to the the front desk (Anniqua), they sent someone who tried to argue that it wasn't poop it was \"oxidization\", and even when they attempted to clean it up, it looked liked smeared poop on the floor. The TVs are not able to be streamed to and there is only very basic programming with HBO options. There is a channel that scrolls through what is currently showing on each channel that you have to suffer through or channel surf up and down to find something to watch. There are homeless people sleeping the entire perimeter of the building, some with tents (very sad). Not what I was expecting when I booked this \"4-star hotel\". We initially asked the hotel if we could get a different room, but Anniqua said that they were fully booked and had no other rooms. We asked if we could get a refund since we were not planning on staying any longer because it was gross. Anniqua said that since we booked using a third party (Expedia), they were unable to issue a refund. We contacted Expedia and they reached out to this hotel to ask them to cancel the reservation so they could issue a refund but Anniqua told them that she wouldn't do it!

Family_with_children

10/10

Exceptional

01 Mar 2026

andrew

staff very accommodating

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Jennifer

Very nice helpful staff. Room was very clean.

Partner

10/10

Exceptional

01 Mar 2026

Michele

Staff was wonderful

Business

4/10

Poor

28 Feb 2026

Andrew

The area to pull the car in to go check in was extremely congested. Parking garage was ok I guess. Lobby was very run down and check in staff was disengaged. Room itself was clean. Beds were super small for room designed for 4 people. City noise was extremely prominent. Room was booked for 4 people yet we only had 2 bath towels. After concert at Prudential Center, I stopped at front desk to get 2 more towels only to be told that there was nothing they could do because housekeeping requests had to be in by 10pm. I don't know where this information was displayed or communicated, but felt extremely non-hospitable. Staff member mentioned housekeeping opened at 8am and they would bring two additional towels then. Nope. And to top it off no one would answer the front desk phone or the housekeeping phone the entire time we were there. Very poorly run hotel. Would not recommend.

Family

6/10

Pleasant

28 Feb 2026

Tricia

Room was mediocre, blanket on bed was severely stained and there was stuff splattered on walls in bathroom

2/10

Poor

27 Feb 2026

volodimir

Honesties

8/10

Excellent

24 Feb 2026

Marylynne

Nice room and convenient location right across the street from Penn station. Just minutes into manhattan

Self

10/10

Exceptional

23 Feb 2026

Walter

Room was nice and front desk staff were friendly. wBorland

Family

8/10

Excellent

21 Feb 2026

Tamarah

The room was nice the only problem was tv also the excellator going down was broken again. When i was there summer of 2023 it was broken. Lastly there is no place to heat your food. The staff was excellent the guy who came to fix my tv was sweet, curtious and professional. And the front staff waa great. As as always the cookies were on point.

Self

2/10

Poor

17 Feb 2026

Ana

We have staff or I don’t know who. They open our bedroom door Sunday and Monday around 9:15 in the morning both days.. and no one was at the door went we got near our door I call the front desk and they told me it was house keeping trying to clean the room early. Parking was 120 dollars for two nights and Breakfast was 68 dollars for one bagel two coffees one apple juice and Some fruit. This hotel is so dangerous. They open my doors both days and the linen were dirty. I need to ask them to change it because smells like sweat have oil on the pillows so bad experience in this hotel.. SAD

6/10

Pleasant

17 Feb 2026

Carolyn

Front desk was check in was nice but room had a funny smell and stained up carpets.

Partner

10/10

Exceptional

16 Feb 2026

Beatriz

Overall, a very good stay. The room was clean and comfortable, and the staff were friendly and bilingual, that was a plus for us. We only stayed one night, but will definitely book this hotel again. Went to a concert at Prudential Center which was walking distance. The Penn Train Station right in front of our room, very busy street, but no noise at all. It was perfect!

10/10

Exceptional

16 Feb 2026

Andrea

Fast check in and check out. Nice staff. Clean room. Hot water 👍. Very centrally located and closed to everything.

Leisure Partner

4/10

Poor

15 Feb 2026

Stevonna

The staff were not friendly. They were not friendly at all. No one looked or acted like they wanted to be there.

Leisure

4/10

Poor

15 Feb 2026

Carla

At check in our 1st room 912 had hair all on the pillows and mix match linen. The sheet looked soiled. We went back to the front Desk because there are no phones in the rooms and no one is answering the app. The second room 1012 was better but why should you have to request housekeeping services. We were not notified about this. No apology for the dirty room either. Room 1012 had a physical phone with no fail tone! The shower light blinked the entire stay. Only 1 wash cloth for 2 persons. The man that worked over night Friday very short and unpleasant. The safe a plus, the micro wave a good idea. Definitely not double treat standards. A note pace and pen would be nice. The Cookies delicious . Shuttle service a driver were pleasant. We ran out of bath soap, it was not filled back up!

Leisure Partner

4/10

Poor

14 Feb 2026

Daishawn

The bed and pillows was amazing I fell right to sleep however the cleanliness wasn’t great soap dish dirty shower curtain dirty stains on the carpet and huge stain on the window curtain

Leisure Partner

10/10

Exceptional

14 Feb 2026

Nakia

Enjoy my stay.

10/10

Exceptional

13 Feb 2026

Naveed

Reception staff were anazing and cery friendly

Self

6/10

Pleasant

13 Feb 2026

Michele

security

8/10

Excellent

11 Feb 2026

Corrine

There only clean the room one time and we just got some towels from the lady but thank anyway the lady don’t understand us don’t speak English that’s well

Leisure Family

10/10

Exceptional

08 Feb 2026

Steven Craig

Staff was Outstanding

Business_and_leisure Self

4/10

Poor

06 Feb 2026

Brooke

The room was very noises after I

10/10

Exceptional

01 Feb 2026

Eric

Room was spotless. But the service was absolutely top shelf. 5 stars for the front desk. Especially Anniqua. She was welcoming, engaging, and knowledgeable. And it all seems to come naturally for her. Great hire.

6/10

Pleasant

31 Jan 2026

Luke

Staff was nice but distracted

10/10

Exceptional

31 Jan 2026

Monique

Staff was wonderful.

Leisure Family

2/10

Poor

26 Jan 2026

Ala'a

Dirty place. Disgusting.
Rude front desk

Leisure Family

10/10

Exceptional

25 Jan 2026

Sandra Hines

Great stay as ALWAYS!!!

Business Family

10/10

Exceptional

24 Jan 2026

Thomas

Good location

Business

8/10

Excellent

21 Jan 2026

Heriberto

Very clean room. Comfortable and very friendly staff.

Leisure Self

10/10

Exceptional

19 Jan 2026

Douglas

Very good

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Dustin

Staff was great. All of the people at the front desk were kind and helpful. Shuttle driver was also a nice guy.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Cynthia

Grat stat staff amazing

Business Self

10/10

Exceptional

17 Jan 2026

Terence

Staff were really helpful. Nice, big room and handy location for Manhattan and Newark Airport

Leisure Partner

10/10

Exceptional

13 Jan 2026

KEEVASH

Staff was helpful, room was very spacious, clean and easy access to penn station to get to New York City

Leisure Partner

6/10

Pleasant

11 Jan 2026

EVELYN

The person at reception during our check in was not friendly. My bank blocked my card, and the way this was handled made me feel as if I were being treated as a scammer.

We had just arrived from New Zealand and were very tired, and I was not feeling well at the time. I was travelling with two teenagers and managing MS and menopause, which made the situation particularly stressful.

A more empathetic approach would have made a significant difference to our experience.

Leisure Family

6/10

Pleasant

11 Jan 2026

Rolando

8/10

Excellent

07 Jan 2026

Grant

Great proximity to the train

Leisure Friends

8/10

Excellent

06 Jan 2026

Laqwana

My original room had a huge stain on the top blanket and a redoubt brown stain on the sheet.
I requested another top blanket due to the huge stain but it never came despite waiting for hours.
The heat didn't work the gist day but was switched to another room.

8/10

Excellent

06 Jan 2026

Juliana

Was good, the staff was respectful. Locatios was good

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Sean

The room was extremely clean and spacious. The staff was very helpful and courteous. Also the hotel is located at a active part of the city with stores and restaurants within walking distance.

Leisure Self

10/10

Exceptional

05 Jan 2026

Brianna

Room was clean and spacious (although the bathroom was a tight fit). Includes a small mini fridge but no microwave. No smart TV but plenty of channels. Rooms have individual temperature control that actually works.

Staff is friendly and helpful, especially the bartenders. In house restaurant is convenient, delicious, and reasonably priced.

The location is secured due to its proximity to the train station. Definitely do not book here if you are a light sleeper...those trains run all day and night.

The welcome cookie is my favorite perk :)

Staff was friendly, especially the bartenders.

Partner

10/10

Exceptional

05 Jan 2026

Kwaku

The bed and the bathroom were clean and fresh.

Leisure Partner

2/10

Poor

03 Jan 2026

Mohamed

No house keeping and the staff never answer my request

Leisure Family

4/10

Poor

03 Jan 2026

Mica

Staff were not great, cleaning was subpar and the first 10 minutes of being there my partner nearly was injured when the escalator broke and not one staff member cared that he could have been injured

8/10

Excellent

03 Jan 2026

Ornella

Staff were nice and the room was generally clean.

8/10

Excellent

02 Jan 2026

Jeffrey

Very convenient for getting into Manhattan. Lobby is connected to Penn Station. Rooms are nice. Good security. Only complaint is the lobby isn’t very nice and has limited amenities.

Leisure Family

8/10

Excellent

31 Dec 2025

Fatima

Courteous stuff, nice place very close to the station easy ride to New york.

2/10

Poor

29 Dec 2025

Patrick

They gave our rooms away

10/10

Exceptional

29 Dec 2025

VAN

Next to NJ pen station. I don’t see any restaurants within walking distance. Covered parking but $ 47.55

Leisure Friends

10/10

Exceptional

28 Dec 2025

Bradley

Location is great, right next to train station amd e0 min ride into NYC. Room (726) was good, carpet was pretty stained though. Would say this hotel could use a quick refresh to the rooms, maybe some new carpet and touch up the paint.

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Latosha

Great location

2/10

Poor

27 Dec 2025

Alain

I paid for a double room with two queen beds, but at check-in only a single room was available. It’s disappointing that the hotel oversells rooms that are not actually available at check-in — it’s a shame. The extra bed they provided was extremely uncomfortable. Everything in the hotel looks old and poorly maintained. The only positive aspect of my stay was the bellhop at the main entrance, who was very helpful, and the reason for the one star.

Leisure Family

6/10

Pleasant

26 Dec 2025

Fernando

The only good thing was the location

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Victor

Good service but menu options very limited, also the area is a bit noisy, but it is understandable due the penn station so close

Leisure Family

2/10

Poor

25 Dec 2025

Metul

Terrible. Room was not cleaned for 2 whole days.

8/10

Excellent

25 Dec 2025

Fernando

Rooms were spacious and comfortable. Staff seemed to be a bit uptight, but other than that, all was great.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Samantha

Clean room, clean towels and sheets, daily house cleaning, friendly security guard, convenient location (right opposite Newark Penn Station!)

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Andy

Clean room and friendly staff.

10/10

Exceptional

23 Dec 2025

steve

it was nice stay

Leisure Partner

10/10

Exceptional

22 Dec 2025

jezsael

Room was clean and hotel near train station!

Leisure Family

6/10

Pleasant

22 Dec 2025

ARTRA

The price to park is astronomical.

8/10

Excellent

21 Dec 2025

Mario

Room was clean and the location was convenient. I don’t understand why the bathrooms don’t have vents though… unless I just completely missed something. Other than that I think I would stay here again and recommend it for the value. I didn’t however enter Penn Station so I can’t speak to that as point of convenience for the hotel, instead I just relied on Uber to get around.

8/10

Excellent

20 Dec 2025

Natasha

Staff great but the rooms need an upgrade

Leisure Friends

10/10

Exceptional

19 Dec 2025

Afrome LLC

Staff was kind, knowledgeable and helpful throughout my stay.

Business Self

4/10

Poor

19 Dec 2025

Fatima

Not clean. We found stains on towels, and probably a dry blood stain on the hair dryer bag. Staff were good.

Leisure Family

4/10

Poor

16 Dec 2025

Kwok Phong Anthony

First, if booking is made by 3rd party app, you do not get bottled water, no early check in, and hence the worst rooms.

Housekeeping do not read signs. So it’s better you do not hang the “Maid Service Required” sign outside the door. Because of no cleaning was done, we had to wait an hour and 3 calls to the front desk before we get the fresh towels.

Things didn't get any better when you have the front desk lady being so rude and impatient. She won’t wait for you to finish and hang up without asking further.

The hotel selling point is its location but the trains are always either delayed or cancelled so it takes a long time to get to New York City

Leisure Family

4/10

Poor

16 Dec 2025

Quinnzao

The amenities were so out of dates. there were no USB charger. Everything needs update. The staff were ok. The only saving grace is the location. Very convenience to travel to NY.

Leisure Self

8/10

Excellent

16 Dec 2025

Ralph

Airport shuttle top, close to penn stIon, newark ( 25 min. to manhattan / Madison Square Garden.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Angela

The room was always cleaned and enjoyed the station being connected by skyway.

Leisure Family

6/10

Pleasant

13 Dec 2025

Carol

Staff was very courteous and nice. Rooms were older and even though it’s connected to NJ Penn Station, the breezeway closes at 8 pm along with all the restaurants. There are no restaurants open on the weekends except the hotel restaurant so you’re very limited.

Leisure

10/10

Exceptional

12 Dec 2025

Elizabeth

Friendly, professional staff. Love the easy access to the PATH and EWR airport. Good mattress! Bravo.

Self

6/10

Pleasant

12 Dec 2025

Sarah

Room was clean and location excellent.

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Iris

Very clean,noce staff, cross the street to penn station. I would stay again.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Ericka

Beautiful stay

6/10

Pleasant

10 Dec 2025

JACLYN

Staff is great but the room can be cleaner. The stain on the carpet and the curtains should be taken care of soon as I read about this comment on previous review. The location is right by the Newark penn station however, the station is full of homeless people so if you have a daughter like me whose very uncomfortable around them, please take that in consideration when booking this hotel. I booked this for the overpass so we didn’t need to go outside but it is not open on weekends and closes at 10pm on weekdays. We list at least 2 hours a day travelling back and forth to manhattan so if your main goal is to explore manhattan, I saw stay in manhattan.

10/10

Exceptional

10 Dec 2025

Aaron

The location was the reason I chose the hotel as it’s connected to Newark Penn Station. I was attending an event at the Prudential Center & it was a perfect option!!!

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

Shanda

From the front desk to the cleaning staff. Service was top notch!

Business Self

10/10

Exceptional

10 Dec 2025

Luoshu

This is generally a good place. Very convenient traffic. But it is not quite safe.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Yaneth

The token was very clean and the customer service desk was great

Leisure Partner

4/10

Poor

08 Dec 2025

Elaine

No welcome when got there. Bathroom dirty

Partner

10/10

Exceptional

08 Dec 2025

Jennifer

Shuttle was easy to find and very efficient. Convenience to Penn Station was great.

Leisure Family

6/10

Pleasant

07 Dec 2025

helen

Front desk staff was unfriendly

10/10

Exceptional

06 Dec 2025

Gordon

Nice clean room, friendly and helpful staff. Great connections to New York. We had a great stay!

Partner

8/10

Excellent

05 Dec 2025

Willian

Estava tudo muito bom o melhor é ser do lado da estação de trem

10/10

Exceptional

04 Dec 2025

Erik

Great

Business Self

2/10

Poor

03 Dec 2025

Philippe

Worst hotel. Don’t waste your money.

Nothing about this place feels like a real DoubleTree by Hilton.

Dirty room: stained sheets, questionable pillows, and cleaning that looks rushed.

The room was poorly soundproofed. We could hear cars and trains constantly. The entire room even vibrates when a train passed.

The neighborhood is great. Easy to go to NYC.

Pay more elsewhere. You’ll avoid a stay you’ll regret.

10/10

Exceptional

03 Dec 2025

Joel

10/10

Exceptional

03 Dec 2025

Milagros

It was a great experience and convenient area to go to NY

Leisure Friends

10/10

Exceptional

02 Dec 2025

Jacqueline

Everything about the hotel is excellent location cleanliness staff etc only downside was the deposit but got it back within hours of my departure

Self

10/10

Exceptional

01 Dec 2025

clarence

Clean and comfortable....no complaints... close to transportation to NYC

Leisure Friends

2/10

Poor

01 Dec 2025

Erik

Didn’t het a “Hi or a welcome”at front desk. Waited at front desk and didn’t and no “ I’ll be right with you”Very and hotel and rooms. Room and hallway still have carpet and they all smell. I was charged 60$ for parking.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Taha

Staff were helpful. Excellent room facilities. I enjoyed the stay. Even the shuttle service was enjoyable, the drivers were friendly.

8/10

Excellent

30 Nov 2025

Tatiana

Hotel is close to the airport. Not very nice area. Train station is right across street, what is very convenient.
Big hotel, carpet is very old and need replacement.
Room is very big, bed is very-very comfortable. Furniture is nice, but on older side. Carpet needs to be replaced.

Leisure Family

2/10

Poor

29 Nov 2025

Jaime

Parking is to expensive last time that I stay here

Leisure Family

2/10

Poor

29 Nov 2025

Murali Viswanath

Lacks cleanliness