Name: Extended Stay America Hanover Parsippany
Address: 125 Route 10, Whippany, 07981, US

10/10

Exceptional

22 Jul 2026

Bradley

Great room, very nice staff. Great for people who travel for work.

Self

4/10

Poor

18 Jul 2026

L.

The hair dryer was not working , you had to hold the plug tilted in outlet to get it working. The refrigerator was leaking water from the freezer. The remote of the tv was not working, I asked the staff for a replacement, never gave it, said they did not have another, I had to be changed room after waiting. Stephanie the staff member was really nice and helped but the Manager could not be found anywhere and didn’t even give his number to the staff. He was also slightly rude. I asked him for an extra pillow and was told to upgrade to a suite for one extra pillow!!!! I asked for one small extra shampoo, he made me feel like I was asking too much, plus he didn’t get it right away, he left without saying a thing, I came back for the remote and one small shampoo was on the counter he was nowhere and was not even told it was there. . I stayed there two night the day before but needed one more day. The two night before the lady at the counter was nice. The hotel has old carpets in the hallways, rooms are not consistent, some have a closet or extra towels. Some do not. Hallways are dirty and smell. For the price I am paying I would expect at least some simple politeness and some service and clean place with simple working amenities.

Partner

4/10

Poor

17 Jul 2026

Yansen

The hotel in general is very outdated. The towels where stained the sink counter was burn in spots, the shower had mold, everything was very bad maintain. The A/C kept shutting off the carpet smell. In that price range we had found much better places that was worn out. And the last the breakfast it’s not breakfast it was just snacks. Wouldn’t recommend at all

Friends_and_family Family

2/10

Poor

04 Jul 2026

Teresa

This place is dirty and if you have a dog I don’t suggest it. My dog almost got attacked by someone else’s dog that was off-leash. Horrible experience here. There was garbage from a previous guest still in my room too.

Partner

8/10

Excellent

03 Jul 2026

Andrew

If you need to stay somewhere conveniently, this is the place!

Self

2/10

Poor

21 Jun 2026

Jennifer

Room not cleaned and falling apart. Crumbs dust hair stains bugs

Family_with_children

4/10

Poor

18 Jun 2026

Jahmel

The manager was extremely helpful. Property was not up to par and had to change rooms twice. First room smelled like cigarette smoke and the second room wasn’t properly cleaned and did not have a shower curtain.

6/10

Pleasant

17 Jun 2026

Sathyapriya

Nice and peaceful stay.

Partner

10/10

Exceptional

12 Jun 2026

Brian

The property was clean just had a weird smell in the halls. Some of the doors don’t work very well, but overall I had no noise complaints.

Partner

8/10

Excellent

05 Jun 2026

Jamal

It’s was great

6/10

Pleasant

02 Jun 2026

Anna

.

Self

6/10

Pleasant

27 May 2026

Basil

The room was ok. It seems like they only dus and sweep the big areas(not the side of the bed that's next to the wall). The lamps were also dusty. The hallways need a fresh coat of paint and there were bits of trash on the floor. The elevator also had trash on the floor.

Partner

4/10

Poor

23 May 2026

Kristin

The room smelled. You had to get your kitchenette items from the front desk No blowdryer. No body wash. Microwave and refrigerator were disgusting. Absolutely in need of renovations in the kitchenette.

Self

4/10

Poor

21 May 2026

suzanne

Our room was awful. Mold in the shower tiles, packed dirt in the floor corners. The bed was so close to the a/c unit that it was a trip hazard. The kitchenette was empty. No pots, no utensils, no dish soap....you'd think those things would be present in an Extended stay as they were in many others we've stayed in. We won't stay there again.

Partner

6/10

Pleasant

20 May 2026

José

Me dieron una habitation usada para empesar 2 la llave de la ducha tenia oxido

Self

8/10

Excellent

20 May 2026

Henry

The air conditioning and heat work.Well the breakfast left a lot to be desired

10/10

Exceptional

19 May 2026

Chester

The room is great and the staff are very nice, and helpful.

10/10

Exceptional

13 May 2026

Andrew

Chrck in clerk was great. Gave me an early wake up call on Wednesday.

Self

6/10

Pleasant

03 May 2026

judy

Outside was nice inside was messy the floors were not vacuumed. The trash was very stinking and not cleaned. Had to ask for everything no cups plates pots were not in room. Ask three times for a glass insert for the microwave, never received it still missing. Hallways needed vacuuming. Stove had black something on it that stuck on pots had to scrub them.

Self

4/10

Poor

28 Apr 2026

Ruth

We were told our room was unavailable when we called, but by the time we arrived 2 hrs later, accommodation had been made. The manager was very nice. The other staff did not seem to answer the phone when she was there. We would call with no answer, but if we went downstairs a minute later she would be sitting right there. The breakfast was extremely limited - \"a to go\" or something - one donut and a cup of coffee. No where to sit. We were also told this hotel houses several homeless individuals, and that things were stolen from the hallway.
when meant for the person in the room it was left at. In general, the two bookings we made through you this trip were of much lower quality than we have experienced before. This was very disappointing.

Family

10/10

Exceptional

27 Apr 2026

cynthia

Coffee was cold and not too many items to choose to eat

Family

6/10

Pleasant

27 Apr 2026

Pramath

Lobby smelled so bad. Room size was good and bed was comfortable. Lots of sound coming through windows from the traffic on the road. No amenities just 2 plastic cups.

Self

4/10

Poor

27 Apr 2026

Christopher

Outside property, hallways and stairs were dirty. Tile floors are stained and look dirty.
Elevators smell like garbage. Rooms were in disrepair, appliances have rust. Top of showers were dusty. Lamps were unplugged. Clocks did not display the correct time.
Grab and go breakfast was sparce.

10/10

Exceptional

26 Apr 2026

Sara

Everything was good!

Self

6/10

Pleasant

25 Apr 2026

Rich

Heat worked fine. Room was bland. Smelled like dog. Someone left garbage in hallway and it was a terrible sour odor. Bathroom door was punched in and in bathroom by light switch. Vanity was cracked. Mattress was very comfortable.

Self

4/10

Poor

24 Apr 2026

Francis

The rooms are extremely outdated. Hallwas smell like marijuana and carpet smells moldy.

Partner

8/10

Excellent

21 Apr 2026

Cheryl

The room itself was very clean and comfortable. The hotel could stand updating but generally common areas were clean, although daily vacuuming would be helpful. Breakfast was advertised as one of the amenities but left a lot to be desired. It was coffee and individually wrapped muffins. The hotel was centrally located and it was easy to get where I needed to go.

Self

10/10

Exceptional

10 Apr 2026

Karen M.

Great staff.

2/10

Poor

08 Apr 2026

Virginia

Unpleasant Environment
One of the most disturbing aspects was the pervasive smell of marijuana throughout the hotel. The odor was so strong that it became necessary to keep my window open at all times just to breathe comfortably. I have asthma so I had no choice but to keep the window open. I only stayed 2 nights and since it was prepaid so I just stuck it out as I only spent time sleeping there and was out most of the day. Also, the shower was another issue. The fixture is so old that I had a very hard time getting it to work.
Insufficient Amenities
The amenities provided were extremely limited. In the bathroom, there was only a small bar of soap and two plastic cups. There was no coffee maker in the room, which made it difficult to prepare any hot beverages. I had to specifically request a mug simply to make a cup of tea, highlighting the lack of basic conveniences.
Safety Concerns
As a single woman, I felt unsafe during my stay. There were many questionable individuals coming and going from the hotel, which heightened my concerns. Due to these safety issues, I felt compelled to block the door to my room with a chair to ensure my personal security.
AND THE ROOMS DON'T LOOK LIKE THE PHOTOS THEY POST.

RUN DONT STAY HERE!!!!!!!

Self

6/10

Pleasant

05 Apr 2026

Crystal

Just Fair..breakfast was grab and go and only 1 elevator.

Family

8/10

Excellent

01 Apr 2026

Antonio

Hey, Wanda at the front desk is so friendly. The room when we arrived is clean. For the price i would definetely go back. You can`t expect a stay like the Archer hotel for this price. Price VS Quality is definetely worth it. It is outdated but it does the job. Beds are super comfortable..

Partner

6/10

Pleasant

21 Mar 2026

wing

Comfortable bed. Safe neighborhood. That's about it.
The property is in poor condition and doesn't come with much, not even bathing gel

Self

8/10

Excellent

20 Mar 2026

ronnie

I don’t want the staff! Not good!

4/10

Poor

05 Mar 2026

Ricardo

I stayed at your property and the housekeeping service was not done at all during my stay. The room wasn’t cleaned, and the basics weren’t taken care of. I wanted to make sure this was reported because it was a frustrating experience.— Rich Serrano

Customer service staff that when I check in is amazing

2/10

Poor

18 Feb 2026

Jairo

I lost my things from the room

10/10

Exceptional

18 Feb 2026

viswadha

Clean

6/10

Pleasant

17 Feb 2026

Gina

It was ok stay. The place were having construction, so obviously the front desk area is messy and not welcoming . Disappointed with the lack of \" introductory supplies\" in the room such as soap, shampoo or maybe disposable pair of utensils ? The grab and go breakfast advertised was literally grab- oatmeal packet and hot water ... maybe just on that day : ( Ventilation system might need improvement . My next door occupant may have been trying something at night ...we can feel and smell the heat while we are sleeping . We stayed for college student drop off , so it was a good place to spend a couple of nights .

Family

6/10

Pleasant

17 Feb 2026

Jasmine

The rooms are very nice just need to be updated. The staff never answers the phone so if you need anything get while you check in.

10/10

Exceptional

13 Feb 2026

Karen M.

Amazing staff. Clean room.

Business_and_leisure Self

10/10

Exceptional

11 Feb 2026

Karen M.

The staff was amazing. Room was clean.

Business_and_leisure Self

6/10

Pleasant

08 Feb 2026

Wayne

The free breakfast is not really a breakfast. The room was basic, but is was clean and comfortable. Staff was very friendly.

Leisure Partner

8/10

Excellent

02 Feb 2026

David

Some dirt on the fridge when I came in but the room overall was nice

Leisure Self

10/10

Exceptional

28 Jan 2026

Karen M.

Great staff.

10/10

Exceptional

27 Jan 2026

Karen M.

Great staff

Business_and_leisure Self

8/10

Excellent

04 Jan 2026

Tamer

Poor breakfast

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Karen M.

Great staff

10/10

Exceptional

01 Jan 2026

Karen M.

Great staff.

Business_and_leisure Self

2/10

Poor

30 Dec 2025

Arthur

All around terrible place to stay

2/10

Poor

30 Dec 2025

Arthur

Thanksgiving toilet broke. Next day moved to another room and was told that day would be free.we had to pay for that day and that night we were given a letter stating we have to leave.

8/10

Excellent

28 Dec 2025

Natasha

care

Business

10/10

Exceptional

24 Dec 2025

Natasha

Courteous staff

Business

6/10

Pleasant

17 Dec 2025

Paula

No breakfast was served.I was referred to a small, dirty coffee area.

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Boubacur

Nice

6/10

Pleasant

14 Dec 2025

Brian

Fair

6/10

Pleasant

14 Dec 2025

Brian

Convenient location. The property is a bit dated but functional.

10/10

Exceptional

12 Dec 2025

Boubacur

Good

2/10

Poor

10 Dec 2025

Arthur

Toilet broke on Thanksgiving and we had to stay in room. Iwas told the next day the room would be comped. When the day arrived for free room i was handed a letter from the manager to vacate premises because my family was rude.

Family_with_children

2/10

Poor

08 Dec 2025

edgar

Everything smells crazyyyy

Partner

4/10

Poor

08 Dec 2025

Rafael

I cannot really review the breakfast because I just left and got breakfast somewhere else. The room wasn’t horrible but the microwave was gross and rusty as you opened the microwave door. It had the white paint chipping off and the rust was horrible. The bathroom door was swollen so it couldn’t close all the way. At night there were kids screaming playing in the halls after 11PM and a dog barking from another room throughout the night.

Self

6/10

Pleasant

07 Dec 2025

Nelson

I found a roach on-the-wall as soon as i turned on the lights! And also found a couple of lady bugs on the floor! Absolutely unacceptable! Please hire a Pest Control company! I HIGHLY RECOMMEND IT!

Business_and_leisure Family

2/10

Poor

04 Dec 2025

Maria

Coffee hot water not sure of other items looked dirty

Business Family

2/10

Poor

02 Dec 2025

jordan

Front desk attendant was adequately polite and friendly…However the facility was terrible. The front desk and “lobby” felt like entering a prison. The common hallways were filthy and carpets were stained and covered in debris. The guest room was dingy and smelly. There was loose debris on the floors and the bed linens and towels were dingy, cheap, and smelled old. I felt unsafe and unclean and would never ever consider this place for a future stay.

4/10

Poor

01 Dec 2025

Jennifer

Upon check in the beds were not made. There was rarely staff at the front desk.

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Lok

The carpet in our room was dirty and needed vacuuming. The beds were nice & firm. We had to ask for china/cutlery, coffee maker etc.

10/10

Exceptional

27 Nov 2025

Karen M.

.

10/10

Exceptional

26 Nov 2025

Boubacur

Staff members and clean

10/10

Exceptional

26 Nov 2025

Boubacur

Clean

6/10

Pleasant

25 Nov 2025

Natasha

Clean Room

Business

10/10

Exceptional

24 Nov 2025

Karen M.

Excellent staff.

10/10

Exceptional

23 Nov 2025

Karen M.

Excellent staff

2/10

Poor

23 Nov 2025

J

Room smelled of smoke. Hallways smelled of paint.

2/10

Poor

16 Nov 2025

Deborah

The dirtiest, barest and smallest room I’ve ever seen. I had to buy cleaner and scrub everything. I was given a bin of dirty pans and dishes. I had to buy paper plates and plastic utensils. The spaced mattes had stains from dark fluids like blood. There was no bedding (sheets, blanket, pillow) for the sofa bed. I had to buy comforters. The stove and counter was caked with debris. The fan didn’t work so the window needed to be open for cooking.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Boubacur

V

10/10

Exceptional

13 Nov 2025

Boubacur

Good

10/10

Exceptional

12 Nov 2025

Boubacur

Good

10/10

Exceptional

09 Nov 2025

Boubacur

Goof

Business Family

4/10

Poor

09 Nov 2025

Levi

There were stains on the floor. The sofa mattress was flimsy. There were no basic items in the room like dish soap, and cutlery. When i called about cutlery, the operator said she the dishwasher was running still and I had to wait another 30min... if I'm calling about it, it means my party was ready to eat then, not in 30... are there not enough sets of cutlery for the whole hotel? If no, there's a problem. And for the worker to tell me to come get it instead of bringing it to my room is a lack of customer service.

Leisure Family_with_children

8/10

Excellent

09 Nov 2025

Sathish

The rooms were clean

Business Family

10/10

Exceptional

30 Oct 2025

Karen M

.

10/10

Exceptional

29 Oct 2025

Karen M

Clean

Business_and_leisure Self

8/10

Excellent

27 Oct 2025

Heriberto

And add a nice entrance and I was safe to go in

6/10

Pleasant

23 Oct 2025

Milena

El hotel no es moderno, tiene lo que necesita pero cero lujo, la gente que se hospeda es bien rara, tiene una cocina que se puede utilizar.

Self

10/10

Exceptional

20 Oct 2025

Steven

Easy access to my business program. No coffee when I came down to get it.

2/10

Poor

19 Oct 2025

Maida

Review: Extended Stay America – Whippany, NJ
Overall, I was disappointed with my stay. While the towels were clean, many were stained. The non-smoking room had a strong smell of marijuana and cigarettes, and there was no shampoo provided—The front desk informed they ran out. Also just one small bar of soap. The vanity had noticeable burn marks, and the carpet was heavily stained.

On a positive note, the staff was very kind and welcoming, and the beds were comfortable. However, this property would greatly benefit from a major renovation and the enforcement of a strict no-smoking policy out of respect for all guests.

Business Partner

6/10

Pleasant

17 Oct 2025

Christa

The paint was scuffed, and there were dents in cabinets and on parts of the walls. The floors had paint dripped on it and not scraped off. It just overall looked very previously lived in. I was traveling with my son who was visiting a college and their breakfast option was very poor, including nothing other than coffee, tea or hot cocoa. No juice, no water and everything was picked over.

Business

2/10

Poor

13 Oct 2025

Youssef

This is one of the most and worth places I’ve been in with b

4/10

Poor

13 Oct 2025

Anne

The woman at check in was relatively polite but did have “fu*k off” tattooed on the side of her middle finger. Strong smell of smoke though a non smoking hotel. Can of raid left outside one room. The floor of our room was “sticky” so I am not sure what it was washed with. Breakfast at 8:45 had no hot water, and one package of oatmeal and 4 granola bars. Hardly a “grab and go” breakfast that was advertised. People running in the hall and banging on doors. Checkout was easy- just drop the key cards in the box. Thankfully my stay was just one night. Very disappointing for the price we paid. Overall, I’d take my chances with a different hotel.

Leisure Family

2/10

Poor

12 Oct 2025

Phyllis Jane

Disgustingly dirty. They keep garbage in locked room next to guest room. Large bug in new room. Had to pay additional $20.

6/10

Pleasant

05 Oct 2025

Catherina Inez R

That picture on the left is not at all what the room looked like. The whole hotel had a funky smell and just looks so unkempt.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

sara

The room could have been more clean. Staff was great!

Leisure Partner

4/10

Poor

01 Oct 2025

Sophie

Lack of usable wi-fi is a dealbreaker. Screens need to be replaced, multiple dead bees in room, as well as cockroaches. Smoky smell in the suite suggests bad ventilation and people smoking in other ares of the building. Common areas, especially hallways and stairwell, smelled rancid. On landing path for adjacent airport, so small planes fly over at low altitude. Kitchens poorly stocked with needed items. We were so eager to leave this place.

Friends_and_family Family

4/10

Poor

30 Sep 2025

Evan

Skip

Someone left a present in the toilet before my arrival which was never flushed. Dirt and grime everywhere. Smell was bad but tolerable. Bed was basically a cot on a metal skeleton.

Self

10/10

Exceptional

28 Sep 2025

Otto

Never place and very convenience, friendly and respectful staff. Rooms clean and comfortable; ,hallway’s carpet has a small and a lots of stains, needs a deep cleaning . Lovely place.

Leisure Self

10/10

Exceptional

26 Sep 2025

Diana

Thx

2/10

Poor

16 Sep 2025

Nandkumar

Garage in Hallway smells

Leisure Family

6/10

Pleasant

15 Sep 2025

Susan

This should be a last resort. I don't recommend.

We needed a place for the night since our hot water heater broke. We requested a non-smoking room. The room we were in had cigarette burns on the counter tops and smelled like smoke. And the trash had not been emptied from the people who stayed there before us. The carpets (in the hall and in the room) were dirty and in need of vacuuming. The check-in staff was friendly, but there are other options for places to stay.

Partner

2/10

Poor

07 Sep 2025

Christian

Dirty horrible hotel

2/10

Poor

07 Sep 2025

Rashana

Disappointed

The kitchen area in the room was dirty. Stove top barely got hot the freezer worked but the fridge didn’t so all the food I cooked I had to throw out. Not to mention I had to go home and get my own pots and pans because they had none available. The whole purpose of renting the room was to have a night away and have a home cooked meal. Very disappointed I’ve rented with extended stay numerous times but this was very disappointing.

Partner

4/10

Poor

01 Sep 2025

Shati

It’s a terrible decayed place. Smoking din lights. Like a hotel just before you’re going thru the gates of hell. Cheap sick smoking residents Hacking spitting. Small coffee and muffin station.

Self

8/10

Excellent

31 Aug 2025

Caprice

Over booked so we had to wait, but not long front desk was great.

Partner