Extended Stay America Hanover Parsippany

United States , Morristown - NJ
WHIPPANY, 125 Route 10
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100 reviews shown

4/10

Poor

05 Mar 2026

Ricardo

I stayed at your property and the housekeeping service was not done at all during my stay. The room wasn’t cleaned, and the basics weren’t taken care of. I wanted to make sure this was reported because it was a frustrating experience.— Rich Serrano

Customer service staff that when I check in is amazing

2/10

Poor

18 Feb 2026

Jairo

I lost my things from the room

10/10

Exceptional

18 Feb 2026

viswadha

Clean

6/10

Pleasant

17 Feb 2026

Gina

It was ok stay. The place were having construction, so obviously the front desk area is messy and not welcoming . Disappointed with the lack of \" introductory supplies\" in the room such as soap, shampoo or maybe disposable pair of utensils ? The grab and go breakfast advertised was literally grab- oatmeal packet and hot water ... maybe just on that day : ( Ventilation system might need improvement . My next door occupant may have been trying something at night ...we can feel and smell the heat while we are sleeping . We stayed for college student drop off , so it was a good place to spend a couple of nights .

Family

6/10

Pleasant

17 Feb 2026

Jasmine

The rooms are very nice just need to be updated. The staff never answers the phone so if you need anything get while you check in.

10/10

Exceptional

13 Feb 2026

Karen M.

Amazing staff. Clean room.

Business_and_leisure Self

10/10

Exceptional

11 Feb 2026

Karen M.

The staff was amazing. Room was clean.

Business_and_leisure Self

6/10

Pleasant

08 Feb 2026

Wayne

The free breakfast is not really a breakfast. The room was basic, but is was clean and comfortable. Staff was very friendly.

Leisure Partner

8/10

Excellent

02 Feb 2026

David

Some dirt on the fridge when I came in but the room overall was nice

Leisure Self

10/10

Exceptional

28 Jan 2026

Karen M.

Great staff.

10/10

Exceptional

27 Jan 2026

Karen M.

Great staff

Business_and_leisure Self

8/10

Excellent

04 Jan 2026

Tamer

Poor breakfast

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Karen M.

Great staff

10/10

Exceptional

01 Jan 2026

Karen M.

Great staff.

Self

2/10

Poor

30 Dec 2025

Arthur

Thanksgiving toilet broke. Next day moved to another room and was told that day would be free.we had to pay for that day and that night we were given a letter stating we have to leave.

2/10

Poor

30 Dec 2025

Arthur

All around terrible place to stay

8/10

Excellent

28 Dec 2025

Natasha

care

Business

10/10

Exceptional

24 Dec 2025

Natasha

Courteous staff

Business

6/10

Pleasant

17 Dec 2025

Paula

No breakfast was served.I was referred to a small, dirty coffee area.

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Boubacur

Nice

6/10

Pleasant

14 Dec 2025

Brian

Fair

6/10

Pleasant

14 Dec 2025

Brian

Convenient location. The property is a bit dated but functional.

10/10

Exceptional

12 Dec 2025

Boubacur

Good

2/10

Poor

10 Dec 2025

Arthur

Toilet broke on Thanksgiving and we had to stay in room. Iwas told the next day the room would be comped. When the day arrived for free room i was handed a letter from the manager to vacate premises because my family was rude.

Family_with_children

2/10

Poor

08 Dec 2025

edgar

Everything smells crazyyyy

Partner

4/10

Poor

08 Dec 2025

Rafael

I cannot really review the breakfast because I just left and got breakfast somewhere else. The room wasn’t horrible but the microwave was gross and rusty as you opened the microwave door. It had the white paint chipping off and the rust was horrible. The bathroom door was swollen so it couldn’t close all the way. At night there were kids screaming playing in the halls after 11PM and a dog barking from another room throughout the night.

Self

6/10

Pleasant

07 Dec 2025

Nelson

I found a roach on-the-wall as soon as i turned on the lights! And also found a couple of lady bugs on the floor! Absolutely unacceptable! Please hire a Pest Control company! I HIGHLY RECOMMEND IT!

Business_and_leisure Family

2/10

Poor

04 Dec 2025

Maria

Coffee hot water not sure of other items looked dirty

Business Family

2/10

Poor

02 Dec 2025

jordan

Front desk attendant was adequately polite and friendly…However the facility was terrible. The front desk and “lobby” felt like entering a prison. The common hallways were filthy and carpets were stained and covered in debris. The guest room was dingy and smelly. There was loose debris on the floors and the bed linens and towels were dingy, cheap, and smelled old. I felt unsafe and unclean and would never ever consider this place for a future stay.

4/10

Poor

01 Dec 2025

Jennifer

Upon check in the beds were not made. There was rarely staff at the front desk.

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Lok

The carpet in our room was dirty and needed vacuuming. The beds were nice & firm. We had to ask for china/cutlery, coffee maker etc.

10/10

Exceptional

27 Nov 2025

Karen M.

10/10

Exceptional

26 Nov 2025

Boubacur

Staff members and clean

10/10

Exceptional

26 Nov 2025

Boubacur

Clean

6/10

Pleasant

25 Nov 2025

Natasha

Clean Room

Business

10/10

Exceptional

24 Nov 2025

Karen M.

Excellent staff.

10/10

Exceptional

23 Nov 2025

Karen M.

Excellent staff

2/10

Poor

23 Nov 2025

Room smelled of smoke. Hallways smelled of paint.

2/10

Poor

16 Nov 2025

Deborah

The dirtiest, barest and smallest room I’ve ever seen. I had to buy cleaner and scrub everything. I was given a bin of dirty pans and dishes. I had to buy paper plates and plastic utensils. The spaced mattes had stains from dark fluids like blood. There was no bedding (sheets, blanket, pillow) for the sofa bed. I had to buy comforters. The stove and counter was caked with debris. The fan didn’t work so the window needed to be open for cooking.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Boubacur

10/10

Exceptional

13 Nov 2025

Boubacur

Good

10/10

Exceptional

12 Nov 2025

Boubacur

Good

10/10

Exceptional

09 Nov 2025

Boubacur

Goof

Business Family

4/10

Poor

09 Nov 2025

Levi

There were stains on the floor. The sofa mattress was flimsy. There were no basic items in the room like dish soap, and cutlery. When i called about cutlery, the operator said she the dishwasher was running still and I had to wait another 30min... if I'm calling about it, it means my party was ready to eat then, not in 30... are there not enough sets of cutlery for the whole hotel? If no, there's a problem. And for the worker to tell me to come get it instead of bringing it to my room is a lack of customer service.

Leisure Family_with_children

8/10

Excellent

09 Nov 2025

Sathish

The rooms were clean

Business Family

10/10

Exceptional

30 Oct 2025

Karen M

10/10

Exceptional

29 Oct 2025

Karen M

Clean

Business_and_leisure Self

8/10

Excellent

27 Oct 2025

Heriberto

And add a nice entrance and I was safe to go in

6/10

Pleasant

23 Oct 2025

Milena

El hotel no es moderno, tiene lo que necesita pero cero lujo, la gente que se hospeda es bien rara, tiene una cocina que se puede utilizar.

Self

10/10

Exceptional

20 Oct 2025

Steven

Easy access to my business program. No coffee when I came down to get it.

2/10

Poor

19 Oct 2025

Maida

Review: Extended Stay America – Whippany, NJ
Overall, I was disappointed with my stay. While the towels were clean, many were stained. The non-smoking room had a strong smell of marijuana and cigarettes, and there was no shampoo provided—The front desk informed they ran out. Also just one small bar of soap. The vanity had noticeable burn marks, and the carpet was heavily stained.

On a positive note, the staff was very kind and welcoming, and the beds were comfortable. However, this property would greatly benefit from a major renovation and the enforcement of a strict no-smoking policy out of respect for all guests.

Business Partner

6/10

Pleasant

17 Oct 2025

Christa

The paint was scuffed, and there were dents in cabinets and on parts of the walls. The floors had paint dripped on it and not scraped off. It just overall looked very previously lived in. I was traveling with my son who was visiting a college and their breakfast option was very poor, including nothing other than coffee, tea or hot cocoa. No juice, no water and everything was picked over.

Business

2/10

Poor

13 Oct 2025

Youssef

This is one of the most and worth places I’ve been in with b

4/10

Poor

13 Oct 2025

Anne

The woman at check in was relatively polite but did have “fu*k off” tattooed on the side of her middle finger. Strong smell of smoke though a non smoking hotel. Can of raid left outside one room. The floor of our room was “sticky” so I am not sure what it was washed with. Breakfast at 8:45 had no hot water, and one package of oatmeal and 4 granola bars. Hardly a “grab and go” breakfast that was advertised. People running in the hall and banging on doors. Checkout was easy- just drop the key cards in the box. Thankfully my stay was just one night. Very disappointing for the price we paid. Overall, I’d take my chances with a different hotel.

Leisure Family

2/10

Poor

12 Oct 2025

Phyllis Jane

Disgustingly dirty. They keep garbage in locked room next to guest room. Large bug in new room. Had to pay additional $20.

6/10

Pleasant

05 Oct 2025

Catherina Inez R

That picture on the left is not at all what the room looked like. The whole hotel had a funky smell and just looks so unkempt.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

sara

The room could have been more clean. Staff was great!

Leisure Partner

4/10

Poor

01 Oct 2025

Sophie

Lack of usable wi-fi is a dealbreaker. Screens need to be replaced, multiple dead bees in room, as well as cockroaches. Smoky smell in the suite suggests bad ventilation and people smoking in other ares of the building. Common areas, especially hallways and stairwell, smelled rancid. On landing path for adjacent airport, so small planes fly over at low altitude. Kitchens poorly stocked with needed items. We were so eager to leave this place.

Friends_and_family Family

4/10

Poor

30 Sep 2025

Evan

Skip

Someone left a present in the toilet before my arrival which was never flushed. Dirt and grime everywhere. Smell was bad but tolerable. Bed was basically a cot on a metal skeleton.

Self

10/10

Exceptional

28 Sep 2025

Otto

Never place and very convenience, friendly and respectful staff. Rooms clean and comfortable; ,hallway’s carpet has a small and a lots of stains, needs a deep cleaning . Lovely place.

Leisure Self

10/10

Exceptional

26 Sep 2025

Diana

Thx

2/10

Poor

16 Sep 2025

Nandkumar

Garage in Hallway smells

Leisure Family

6/10

Pleasant

15 Sep 2025

Susan

This should be a last resort. I don't recommend.

We needed a place for the night since our hot water heater broke. We requested a non-smoking room. The room we were in had cigarette burns on the counter tops and smelled like smoke. And the trash had not been emptied from the people who stayed there before us. The carpets (in the hall and in the room) were dirty and in need of vacuuming. The check-in staff was friendly, but there are other options for places to stay.

Partner

2/10

Poor

07 Sep 2025

Christian

Dirty horrible hotel

2/10

Poor

07 Sep 2025

Rashana

Disappointed

The kitchen area in the room was dirty. Stove top barely got hot the freezer worked but the fridge didn’t so all the food I cooked I had to throw out. Not to mention I had to go home and get my own pots and pans because they had none available. The whole purpose of renting the room was to have a night away and have a home cooked meal. Very disappointed I’ve rented with extended stay numerous times but this was very disappointing.

Partner

4/10

Poor

01 Sep 2025

Shati

It’s a terrible decayed place. Smoking din lights. Like a hotel just before you’re going thru the gates of hell. Cheap sick smoking residents Hacking spitting. Small coffee and muffin station.

Self

8/10

Excellent

31 Aug 2025

Caprice

Over booked so we had to wait, but not long front desk was great.

Partner

6/10

Pleasant

29 Aug 2025

Michael

It was a good price & the front desk staff were very nice & helpful. The property itself seemed worn down & dirty (though my room was ok) & possibly housing a govt supported population. There was a dog barking in a room near by. First time at this chain where there no trash bin in the room & guests are asked to bag thier own trash & place it down the hall. Decided to check out after 2 nights.

Business Self

2/10

Poor

29 Aug 2025

Chad

Put us next to the elevator and it was very noisy at 7am with people talking loudly and vacuuming all morning. Could not go back to sleep from all the noise.

6/10

Pleasant

20 Aug 2025

Malika

The kitchen was so old and dirty. The cabinets had holes in them.

6/10

Pleasant

13 Aug 2025

April

Was it the nicest place I’ve been to no did it serve it purpose yes is it in dire need of updating absolutely this property was used for an overnight stay in and out to be in the area for some events. The hotel had a terrible musty odor carpets in the hallways need to be updated. The whole place needs an overhaul seemingly there aren’t a lot of options for this type of place in the area and considering it is enclosed proximity to colleges event spaces, etc. I expected a little bit more based on the reviews. I understood what I was going into however, the place needs a serious overhaul. It needs to be updated all the rooms the bathrooms the kitchens this place should be a $40 night room and not a $99 night room. It serves its purpose. I’ll never go back. The clientele seem to be odd as well and I feel like they should’ve been paying me to stay there again it’s not the worst place. I’ve stayed, but I’ve also stayed in hostels so if you just need an overnight quick thing with the ability to microwave something or have a fridge, I wouldn’t recommend it for families. I wouldn’t recommend it for anybody other than adults who just need an In-N-Out and need something quick.

Leisure Partner

2/10

Poor

04 Aug 2025

Nathifa

I do not recommend this location, I reserved 3 rooms and the proceeded to put all 3 people in one room and fought with us until I got Expedia to reach out and tell them we have 3 rooms. They also checked us in to all 3 rooms so they got my money but at the same time wouldn't accommodate the booked rooms.

Business

10/10

Exceptional

25 Jul 2025

Deboah

Front desk associate was Very patient with annoying patron checking in ahead of us. She was curtious and professional..

Leisure Family

6/10

Pleasant

15 Jul 2025

Guy

When I walked in the floors were dirty in the kicten

Business

8/10

Excellent

12 Jul 2025

Kahlil

Quite and clean

2/10

Poor

07 Jul 2025

SAIFULLAH

Very disappointed with my stay. The room was dirty, with visible spider webs in corners and a strong unpleasant odor. The paint was chipped, furniture was damaged, and overall the place felt neglected. I expected basic cleanliness and maintenance, but this fell far below that. Would not stay here again.

Leisure Family

8/10

Excellent

04 Jul 2025

Gail

You get what you pay for!

It’s an unbeatable value if all you need is a bed to sleep in for a short stay, but it’s a no frills facility to be sure. Coffee in the AM, but really nothing I would call a “breakfast”which only includes a pre packaged muffin and a protein bar.

Partner

2/10

Poor

30 Jun 2025

Maria

This hotel was smelly! Smelled of spoiled garbage in the hallways and rooms. Although smoking is not permitted, the 3rd floor smelled of cigarette and weed smoke. Room was dirty and set up was weird. Room temperature was jot maintained, freeze one minute and sweat the next. Front desk was not accommodating. I came in using a crutch and they assigned a room far from the elevator that was also not cleaned well. I asked the front desk if i can have extra pillows as we had booked a kimg room with pull out sofa. He assured me that everything i needed was in the room that was needed to make up the sofa, there was nothing there. Instead of delivering thr extra, he made us come down and get it. Keep in mind, i am injured using a crutch accompanied by my parents who are both 75+.Has lots of potential but it needs a serious deep cleaning and customer service training

Leisure Family

10/10

Exceptional

29 Jun 2025

Marjourie

perfect

8/10

Excellent

25 Jun 2025

Tyler

Property was adequate. A bit dated, but good for the price.

Business_and_leisure Friends

6/10

Pleasant

23 Jun 2025

William

Room was large and comfortable. Bed was comfortable. Whole place needs refurbishing.

Partner

6/10

Pleasant

12 Jun 2025

Gregory

I wish I could say better things about my stay at this hotel but I cant. I was there for a week, 1st night a cocroach ran out from under the phone and ran across the night stand and then disappeared. The hotel is in the path of a nearby airport so I heard jets overhead all the time. Parts of the kitchenette were dirty from I dont know how many food splashes of prior guests. Too many other problems to list but I dont recommend staying at this property but it served my purpose for being there.

Leisure Self

4/10

Poor

11 Jun 2025

Verified traveler

You can do better

I think that every place can do better, the furniture was very very bad, cabinets not clean, floor sticky. No ironing board or iron available.

Business

8/10

Excellent

05 Jun 2025

Tony

A little dated.

Friends_and_family Family

8/10

Excellent

03 Jun 2025

Mary

We had called to specific hotel to request a room with no carpet due to my husband is in an electric wheelchair and it cannot move well. Our room had carpet. THe staff were very helpful, they tried to find another room but it smelled of ciigarett smoke. They gave a discount .

Leisure Family

2/10

Poor

01 Jun 2025

Contesia

Not a great stay.

I stayed here recently and was very disappointed. The room wasn’t clean, the amenities were outdated, and the overall environment felt uncomfortable. It did not match the pictures or expectations. I would not recommend this hotel unless improvements are made. Definitely not worth the price

Friends_and_family Family

4/10

Poor

01 Jun 2025

Syncere

Check went well, the was clean and the TV worked well and there was plenty of channels. (Pro)
The property smelled like garbage in the elevator, my floor had very bad cooking odors, my was missing wash cloth, and on my second day id bought food to cook and there was no cooking equipments but the front desk managed to put some thing together, along with a long stay resident.

Business_and_leisure Partner

2/10

Poor

26 May 2025

Lisa

The room was dirty I cleaned it and as a guest I shouldn't have had too. The remote was broken missing volume key had to stick something in there just to turn up volume, people slamming doors late into the night. The trash room was full and smelled terrible sheets had stains on them the towel had hair in them the tub squeaked so bad I thought I was going fall below. 2 employees were at the front desk speaking to one another using ther f word in the conversation not professional at all one of them I believed was name Manuel. I would never stay at this hotel again one experience is enough and it wasn't a good experience. I am from out of town the locals told me as well that I was staying at a bad hotel this I now know!

2/10

Poor

26 May 2025

Lisa

I had to clean the room it was dirty, I would never ever stay at this hotel again. Employees at the front desk using improper language ( the f word) very unprofessional. They have a trash room that is piled up with trash that also smells terrible, you can barely get the door open to put your trash in there. Very unsanitary. The floor by the elevator and the elevator floors appears to have never been sweeped or mopped very dirty with trash on the floor stains were something spilled. A soda can sat in the corner the whole week I was there. The remote had the volume button missing had to find something to stick in the hole just to turn the volume up on the tv.

Leisure Family

10/10

Exceptional

25 May 2025

Karen M

Great staff

Business_and_leisure Self

2/10

Poor

24 May 2025

Christina

The hallways smelled horrible. Almost like a litter box. The room had the same smell but not to the same extent. It is a shame they charge so much. They stated breakfast but they had no breakfast and the coffe are was so dirty we just left. I only stayed one night. I would never stay there for longer. There was low water pressure. The lady in the evening was good but the morning lady was not as nice. Maybe because i asked where the non existent breakfast was. I will not return here ever. Seems like they have had this problem for years and never corrected it.

Leisure Family_with_children

2/10

Poor

20 May 2025

James

This place was pretty gross. Our 1st room was dirty and not made up, towels on the floor and beds not made. We got a 2nd room which was slightly better. Let’s put it this way we slept in our cloths on top of bed covers. Would not stay again

Business Family

2/10

Poor

14 May 2025

Patricia

Don’t go

A dirty dump

Partner

10/10

Exceptional

28 Apr 2025

Karen M.

Great staff.

Business_and_leisure Self

2/10

Poor

26 Apr 2025

Adnan

This was by far the most disappointing experience I’ve ever had at a hotel. The reviews and photos were misleading. The room was extremely unclean, and I had to request to change rooms twice before ultimately checking out after just one night of what was supposed to be a week-long business trip. The management was unprofessional, unhelpful, and showed little regard for customer satisfaction. I plan to write a detailed review with photos and evidence, as I feel misled and overcharged for my stay. I strongly advise against considering this hotel.

Business

10/10

Exceptional

26 Apr 2025

Allishaw

My favorite hotel of all times

Leisure Partner

10/10

Exceptional

25 Apr 2025

Patrick

We arrived earlier. The check in was scheduled at 3pm but the room was ready before. The building is not new but the minimum maintenance in the rooms is impeccable. I suggest that there be more attention in the halls of the hotel when it comes to cleanliness. In summary, my stay was pleasant.

Leisure Family

10/10

Exceptional

22 Apr 2025

Karen M.

Great staff.

Business_and_leisure Self

2/10

Poor

21 Apr 2025

Vanessa

Would never stay there again