Name: Hilton Parsippany
Address: 1 Hilton Ct, Parsippany, 07054, US

2/10

Poor

07 Jul 2026

Spence

AC did not work, elevator only worked going down, not up to the floor room was on. Phones did not work. Calling phone line from cellphone also did not work. Breakfast was not good. Was not told about or provided with breakfast voucher which I paid for through reservation, until I went to the restaurant and was asked for my voucher. Check-in took long... I asked for two spoons from the front desk and they only had one spoon...

Family_with_children

2/10

Poor

04 Jul 2026

Melanie

When we arrived we were charged by another company for parking. The Hotel charged me unnecessarily for saying there was smoking in my room and I don’t smoke. They charged my credit card $175 (refused to return my deposit and put my account on a freeze, charging my card multiple times. I called several times for an investigation and no one got back to me. There was a worker named Maria allegedly who decided to call our room that morning to say my card was declined due to attempting to charge it. No one came to my room or notified me about the alleged incident till I was leaving that Morning which to me was sneaky and deceitful. I am an Hilton honors member and never had such a deplorable experience until I came to this hotel. If you have your choice. Go elsewhere unless you wanted to be treated disrespectful and scammed!!

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

Dennis

I have been and stayed at this hotel many times, and it’s always been a good experience. Not so much bang for my buck. $250 for a bed for the night is, in my opinion, over the top, but thats just me.
To that, I find the staff full of attitude and very unhelpful. Upon checking in, I stood at the desk in front of the young lady that was in duty for about 30 seconds. This may not seem like a long time, and I am certainly not going to exaggerate saying, ‘I stood there for five minutes’. In that brief clip of time she was so engrossed in her texting, and yes, I could clearly see the screen, that she failed to realize that I was standing there. When I politely said ‘hello’ I was met with a finger, that I interpreted as ‘wait’. Not acceptable!
When I said to her, ‘hey maybe you can do that later’, I was met with such attitude, that if I and my family was not so tired, we would have left and gone somewhere else.
Is this how you treat returning customers. Outrageous!

Family_with_children

2/10

Poor

16 Jun 2026

Alejandro

The property was clearly an older lower quality hotel that Hilton purchased and tried to revamp. It was connected to a Hampton inn. The stench of you smelled when you walked in lingered through the entire hotel. The elevators were sketchy and dirty. The rooms carpet smelled like someone spilled spoiled milk that someone put carpet cleaner and vacuumed. There was rust around the bathroom, no light in the bathroom light fixture. Their wall behind the door felt like if you pushed it would cave in, the pillow had stains on! I stayed at plenty of Hilton hotels, resorts, etc this was not up to their standard and did not meet our standards. We did not complain as we were running the entire time and just literally slept there. We may have stayed on the hotel for a total of 12 hours in the 2 days we were there. Then when we checked out they charged us a smoking fee stating they have sensors in the room that detected smoke. No one in my families smokes and never has, the only smoke in the room could have been from my daughter blow drying and straightening her hair. I am so disappointed with Hilton, and they way this turned out! The staff are adamant that their device is 100% accurate and fail proof so is that has never smoked is being charged a $300 fee! I will never patronize Hilton again if they do not correct this because honestly they shouldn’t just give back the $300 smoking fee but credit the entire stay because it was not as advertised, definitely a bate and switch!

Family_with_children

6/10

Pleasant

11 Jun 2026

Marino

They dont have any trolleys to get your luggage to the rooms. Some workers dont seem to speak English and communicate.

10/10

Exceptional

08 Jun 2026

Francis

Towels were a little old and frayed

Partner

2/10

Poor

06 Jun 2026

Iris

We stayed at this Hilton location last night, and unfortunately, it was a very disappointing experience.

During the night, a couple in a nearby room appeared to be having a serious physical altercation in the hallway. We could hear yelling and what sounded like people hurting each other. We contacted the front desk, but the response was not helpful, and it took a very long time for law enforcement to arrive.

The next morning at approximately 8:30 a.m., a housekeeping staff member opened our room door without knocking or announcing herself. We had to yell for her to close the door. It felt as though staff were rushing guests out rather than respecting their privacy.

When we left around 10:30 a.m., there was shattered glass outside our room and the neighboring room, which appeared to be related to the disturbance from the night before. The area had not yet been cleaned, creating both a safety concern and an unpleasant environment.

I also wanted to speak with a manager regarding these issues, but I was informed that no manager would be on site until 12:00 p.m.

Overall, this was not a positive experience. Between the safety concerns, lack of responsiveness from staff, privacy issues, and poor follow-up, this stay did not meet the standards I expect from a Hilton property.

Partner

10/10

Exceptional

31 May 2026

Addison

I love this place

10/10

Exceptional

30 May 2026

Jamel

Great

Partner

6/10

Pleasant

18 May 2026

Davianny

Everything was great but then all of a sudden we get charged 1

2/10

Poor

17 May 2026

Elisabeth

The hot water wasn’t working in our room and an engineer came to fix it, but it still didn’t work after that. There was old sushi left in our fridge that we found at 10:30 at night and it stunk up the room. My fathers room was the handicap accessible room and the elevator next to the accessible rooms wasn’t working, so we had to wheel him the length of a football field to get to the front only working elevator. The breakfast was the lowest quality breakfast I have ever seen and it was $25! Free breakfast at all other hotels is better than this. It was honestly a disaster of a stay. And, when we complained , there was nothing acknowledged and no accommodating made. I have stayed in hiltons in the past that have made their mistakes right. This one was a disaster. NEVER again.

10/10

Exceptional

17 May 2026

April

Definitely will be coming back for sure, great experience!!!

Partner

10/10

Exceptional

17 May 2026

Roy

We stayed there for a dance competition, the hotel is well decorated, good amenities, staff was nice and accommodating and the room was clean

Friends_and_family Family

10/10

Exceptional

10 May 2026

Frank

Hhhhhhhhhhhhhhhh

10/10

Exceptional

10 May 2026

Sujood

Excellent

8/10

Excellent

05 May 2026

Michael

Nice place..the staff was friendly, but I was taking a shower and the hot water never came up..only slightly Luke warm water did..it wasn't a pleasant experience, but I decided not to say anything to the front desk because I was running late.

Partner

10/10

Exceptional

27 Apr 2026

Nick

Great

Family

2/10

Poor

24 Apr 2026

Karthikkumarreddy

The shower didn’t work properly also the breakfast is worst the has brown is very very old I can smell it not worthy

Self

10/10

Exceptional

24 Apr 2026

Brandon

The staff was incredible! Helpful at everything I had asked for! I will definitely go back! The night staff when I checked in AMAZING! Had me laughing and taking care of check in all in the same time!

Business

10/10

Exceptional

19 Apr 2026

ravit

Everything was fresh . The buffet was closing in 11 we came at 11:10 and they still kept everything for us.

2/10

Poor

24 Mar 2026

Kenneth

Dirty and food terrible

Self

10/10

Exceptional

22 Mar 2026

Todd

Great room lots of space.

Partner

2/10

Poor

18 Mar 2026

Malik

Not a good experience at hallways are dark, no sense of safety elevator stopped working

Family_with_children

10/10

Exceptional

02 Mar 2026

Tiana

I truly enjoyed my stay here and felt at ease. My dog also enjoyed and lounged the whole day

Family_with_children

2/10

Poor

28 Feb 2026

Kenneth

Dirty room

6/10

Pleasant

22 Feb 2026

MARISSA

Room is slightly dated. Over priced amenities and items to be purchased. Breakfast is $30 a person and the service is awful. The store on site is very over priced. Had a Gatorade and at of herseys and paid $16. Starbucks in the hotel closes early and only carries Coffee. They could honestly do better especially if using the facilities for many events and receiving all that revenue.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Karen

Well, our room appeared to be clean. Everything was very old worn and outdated it.

8/10

Excellent

30 Dec 2025

Deborah

The room and lobby were fine but the halls and elevators were in need of repairs. Good value for price. Convenient to where we were going.

Leisure Family

10/10

Exceptional

24 Dec 2025

Suella

N

4/10

Poor

14 Dec 2025

Jay

Friendly service but very dissatisfied that we had to pay $19.99 for parking. Also, there is almost no breakfast options other than a $29.99 per person buffet. I have 2 children and feel it’s unacceptable to pay that price. I would not stay at this Hilton again.

10/10

Exceptional

08 Dec 2025

Rosemarie

Everything was great

Leisure Family

10/10

Exceptional

05 Dec 2025

Nicholas

My beautiful friend was captivated by the cat show going on in the lobby. Without my logical reasoning she would have joined the circuit.
Nice shower tho.

6/10

Pleasant

29 Nov 2025

Kimberly

For whatever reason, they now charge for parking in spite of having an ample parking lot.

Leisure Family

6/10

Pleasant

22 Nov 2025

Richard

didnt have the room we wanted (double queen) so gave us 1 queen and a pull out sofa

6/10

Pleasant

19 Nov 2025

Giovanna

The room as near a door that would always slam, hotel
Room would always be stuck and hard to open.

Business

4/10

Poor

31 Oct 2025

Thomas

There was no heat. We couldn’t get the room temperature above 60. The hot water took about 20 minutes to get like warm. The property is in need of a facelift. Paying .$20 a night for parking is insulting for a lot that is not even a quarter full.

4/10

Poor

22 Oct 2025

Linda

Site looks warn- main concern- large convention group and very noisy in hallways at all times of night. Hotel did nothing to quiet group down.

Business Self

4/10

Poor

20 Oct 2025

Samrat

Heater wasnt working in room
Fridge wasnt working in room
Housekeeping staff tried to enter room even though we had

8/10

Excellent

20 Oct 2025

Kathleen

Very open, comfortable lobby with bar. Good place to gather. Room was very hot and staff couldn’t fix immediately. They would have moved us but hotel totally booked. Staff responsive

Leisure

10/10

Exceptional

19 Oct 2025

Tiffany

Clean room move staff would come back

Leisure Partner

8/10

Excellent

18 Oct 2025

Cheng

Basic hotel. No much to do nearby.

Business Self

6/10

Pleasant

14 Oct 2025

Eslam

Train the staff to smile, and welcome Guests, the lady at the reception, I believe her name is Giselle, needs to be more friendly and welcoming.. She was very rude and felt bothered by me just checking in !! Forget about asking to add the reservation to my HH !!

Business Self

8/10

Excellent

13 Oct 2025

Julie

Overall, the Hilton Parsippany is a nice place to stay with good amenities. The front desk staff is polite and prompt in responding to questions. There is an attractive lobby with a convenience store, café/bar, Ruth Chris Steakhouse and comfortable lounge seating and meeting spaces. The gym is well equipped with weights, treadmills, ellipticals and a couple Peletons. There is an indoor pool that is open, and the outdoor pool was closed (typical in the fall/winter). The Spa was not open.

Our room was generally comfortable with nice beds and linens, a fridge, and a comfy built-in sofa that abuts the window-side of the room. The only thing I would say could be improved was the air conditioner. It seemed as though one side of the room did not get enough circulation. Although, in the fall it was not a concern.

This hotel has a multitude of good restaurants close by (Seasons 52, Capital Grille, Miller’s Ale House) as well as Starbucks, Walgreens etc. I would stay here again.

Leisure Friends

8/10

Excellent

05 Oct 2025

Thomas

The property is in need of a renovation.

2/10

Poor

29 Sep 2025

Silvia

My room’s AC stopped working in the middle of the night. Miserable heat in the room, had to open the hall door to get some cool air.
This was an awful unrestful night.

Leisure

10/10

Exceptional

28 Sep 2025

Tiffany

It was an amazing experience overall.

Partner

10/10

Exceptional

22 Sep 2025

Jeanna

Good

8/10

Excellent

22 Sep 2025

Patricia

Good business stay

I expected more up to date rooms from a Hilton in this location, and at this price point.

Self

6/10

Pleasant

22 Sep 2025

Mikeyra

My room was very hot..the a/c wasn't working.. I called and they came to fix it but it was still the same... My kids and I was complaining the whole time.It was too hot...

Business_and_leisure Family_with_children

10/10

Exceptional

16 Sep 2025

Jamel

Great

Leisure

2/10

Poor

10 Sep 2025

Parna

Did not like it

8/10

Excellent

07 Sep 2025

William

Empty room

I was surprised that there was no literature at all in the room about what was available in the hotel. I had to go downstairs and just sort of look around. I do not know what I might have missed.

Business

8/10

Excellent

07 Sep 2025

Verified traveler

Okay. I was a little disappointed

The parking you had to pay seperate which was not aware of. And did not have a complementary breakfast. They charged 25.00 a plate. It was extremely pricy for what they had. But it was a beautiful hotel. If I knew we had to pay extra I would have gone somewhere else.

Friends_and_family Friends

10/10

Exceptional

06 Sep 2025

Joan

Served its purpose to provide a bedfor the night. We did not like finding out after we got here that we had to pay for parking. Especially since the parking area was huge and had few cars in it.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Jason

Clean quiet place. Very nice staff

10/10

Exceptional

28 Aug 2025

Mohd

Was good

10/10

Exceptional

25 Aug 2025

Michael

The roads around the hotel were more of a problem. Has divider separating the road, makes in troublesome for in and out certain directions and accessing other businesses of that particular road.

Business

4/10

Poor

25 Aug 2025

Ruchirkumar

This place is ridiculous. They charge $20/night for self parking in NJ even it’s not tourist place. Also staff are very slow, rude, non responsive & communicate. Unfriendly!!

Leisure Family_with_children

8/10

Excellent

25 Aug 2025

Aws

Booked there for a couple of days. To my surprise, the parking was not free ($20 before tax), and you don't have other options, it feels like a rip-off
The girl who checked us in was not welcoming at all.
The lobby was not clean.
if you need ice, there is only one machine on the 6th floor, and its far
The room was good and clean.

Leisure Family

4/10

Poor

24 Aug 2025

Omari

Rooms are outdated and AC wasn’t working properly.

8/10

Excellent

24 Aug 2025

Vincent

Pay for parking ???

The hotel and the staff were outstanding !

I was very turned off by the fact that I had to pay $20 to park at a hotel that staying in

That will make me rethink staying there again not to mention we are shopping for a facility for a family event

Friends_and_family Family

4/10

Poor

24 Aug 2025

GIRISH

AC ISSUES WITH MANY HOTEL.ROOMS. HADSLES AND TIME WASTED TO GET ROOM CHANGED. APPRECIATE ERIKA AT FRONT DESK IN GETTING THIS DONE, REALLY GOID AT HER JOB TO LOOK AFTER CLIENTS

Business_and_leisure Partner

8/10

Excellent

23 Aug 2025

Bradley

Nice property, easy check in but no luggage carts or ice available at the front desk . ( there are no ice machines or freezer in the fridge) . Lots of great amenities.

Leisure Family_with_children

8/10

Excellent

23 Aug 2025

Joseph

Great memories for me and hubby pool waters was a bit cold. View is a bit undesirable. Room was great. Nice view if your facing the pool we were not. Gym was great.

Partner

10/10

Exceptional

22 Aug 2025

Jorge

Great place

2/10

Poor

18 Aug 2025

nistha

Terrible Terrible place. Should be razed down. Stsff uncaring and broken down facilities and nobody cares. Got stuck in same elevator for 45 minutes twice and front desk did not care. All in all it is a pathetic place which would not survive in any state but nj

Leisure Family

10/10

Exceptional

16 Aug 2025

Araina

Very quiet, safe and clean environment.

Leisure Family

4/10

Poor

15 Aug 2025

Joshua

The hotel bar kitchen delivers food that does not match the menu description as someone that has allergies I find this very alarming prime example sourdough grilled cheese very simple but yet they send rye bread grilled cheese out yes right allergies exist I still find it absolutely funny that the hotel charges parking that's not included as part of this stay I guess it would make sense if we were near an airport for example but I don't know there's just better options than

Business Friends

2/10

Poor

14 Aug 2025

Juan

The hallway of the 2nd floor stunk like mildew. Restaurant hours are limited. Manager was horrible at explaining why we were being charged $334 for a nicotine alarm in our children's room. We are fighting the charge. Parking cost $20 a day. I will never return to this hotel ever again!

Business_and_leisure Family

6/10

Pleasant

11 Aug 2025

Nathan

Decent place but with 3 ethnic wedding parties competing for who can play the loudest music around the pool at all hours it was an unpleasant experience staying in a poolside room. Toilet was broken upon arrival but fixed. Ants were everywhere - desk, bed etc. Rug was not cleaned as evidinced by crumbs and nail clippings on the floor. A/C did not do an adequate job. Prices in the \"store\" are rivaled only by Ruth Chris Steakhouse.

Business Self

6/10

Pleasant

11 Aug 2025

Sandi

The food was incredibly expensive for the quality at the breakfast buffet. $25 for adults, $17 for a 5 year old. Typical buffet, nothing special although i had a decent tasting omelet. Not a $25 omelet! Front desk staff were very nice

Leisure Family_with_children

4/10

Poor

06 Aug 2025

Janice

They are now charging their guests for parking in their parking lot which I think is outrageous and despicable. We're already paying for our room why add additional charges when one of the reasons people stay there is because of the lower cost for rooms. Very disappointed.

Leisure Self

2/10

Poor

04 Aug 2025

Juan

We were charged $300 as a smoking fee. We were told that there was an alarm for nicotine detection. My children don't smoke. I checked the reviews and many people are complaining that this happened to them and it's their children's room with the alarm. To make matters worse, the hotel has not followed up with any of them.

Leisure Family

10/10

Exceptional

03 Aug 2025

Douglas

Very nice Hilton location. A Ruth’s Chris steakhouse is accessible from the lobby which was a nice surprise I was unaware of

Leisure Partner

10/10

Exceptional

01 Aug 2025

Lynn

Second stay here & it did not disappoint. Front desk staff were friendly and my room was great!

Leisure Partner

2/10

Poor

27 Jul 2025

Lizette

we arrived at our hotel very late at night after a long drive, and our AC and Fridge weren’t functioning. it was already too late and we were too exhausted to get back downstairs to change our room so we slept in the room. it was not very pleasant but the room and hotel was very beautiful and clean.

Business_and_leisure Family_with_children

6/10

Pleasant

27 Jul 2025

saima

Expected more from a HILTON. Got some bug bites overnight and there was an ant infestation. We had a sweet snack and it was covered in ants on the counter top in the room. Ants also present in the lobby area on the couch.

10/10

Exceptional

27 Jul 2025

Andrzej

Ok

8/10

Excellent

27 Jul 2025

Melvin

Breakfast is not worth $25 per person.

Leisure Family

2/10

Poor

27 Jul 2025

Lamin

When came out to my car there was parking ticket on in the hotel parking lot

Leisure Partner

6/10

Pleasant

27 Jul 2025

Pablo

Elevators were too far away from each others, long walk just to get to the rooms.

6/10

Pleasant

26 Jul 2025

jonathan

Expedia site says 3pm check in. Got the and they said room was not ready. Check in is actually 4. Then the hotel says outdoor pool opens at 7am. Which it actually opens at 10am. Other than that was nice.

Leisure Family

10/10

Exceptional

25 Jul 2025

MAHMOUD

I didn't like the to pay for parking

Leisure Self

4/10

Poor

22 Jul 2025

Patricia

It was an anniversary night. The room
Had no air conditioning took hours to get them to change rooms.

Partner

10/10

Exceptional

13 Jul 2025

Michel

It’s was good and peaceful

Partner

2/10

Poor

12 Jul 2025

Ashley

We arrived later in the evening. The staff member was pretty scattered. He was the only person at the front desk.

He made check in stressful.

We got to the room the temperature was around 75. thought it was due to no one being in the room and they keep the room at a higher temp. The next morning the temperature was 83 we called the front desk no answer. We had things to do that day so said we would address it when we returned. That night we we returned the temp in the room was still 83 we called the front desk again no answer. We turned the system off to try and reset it while we went to dinner downstairs. Told the guy working the front desk there was an issue with our a/c. He said he would send someone up. We got back to our room after midnight unit was still off. Turned it back on temp was now 84 per thermostat. I called the front desk several no answer. Next morning the thermostat still read 83. We took the keys to the front desk and told the lady what happened and she said sorry I'll have someone look at it.

Leisure Partner

4/10

Poor

01 Jul 2025

Latia

The advertised photo of the outside scenery is nothing like that in person day nor night. Before arriving, I made a call to inform the Hotel my arrival wouldn't be exactly at 3pm as book through Expedia due to traffic. I was told that they didn't do 3pm check-in's only 4pm, but they've find a room available if the arrival is before 4pm. Once arrived I was told the key for the room would have to be returned the next for a new set. They supposedly were resetting room locks, but my guest and I were the only ones when checking in told this. The room (poolside) I was given was infested with ants crawling unto me while sitting on the bed, luggage, tables, and I seen that they were crawling from the patio door. I was only in the room less than 20 minutes. I was given free breakfast vouchers for the inconvenience along with a new room. The new room still had ants crawling from the shower drain, and the window side of the nightstand of the new room. The next day when I gave the temporary key back for the actual sets, once back from the day out neither keys worked for the room. I had to travel multiple times from the 5th floor to the front desk just for one of the two keys to actual work for the room. In both rooms when it came to the garbage cans, the bag wasn't placed in it, its left to the guest to do. That may be minor, but with all these inconvenience's that I experienced just added to this hotel not meeting my expectations. I won't recommend nor stay again.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Joe

Air conditioner was'nt working & patio door lock was broken.

10/10

Exceptional

30 Jun 2025

Silenys

Nice hotel

10/10

Exceptional

28 Jun 2025

Jennifer

Great location

2/10

Poor

24 Jun 2025

Thomas

No air conditioning

4/10

Poor

07 Jun 2025

Jenevieve

AC didn’t work in the room. No hot water all day Friday, trying to get ready at the hotel before a friends wedding. Asked a staff member where an elevator was, she looked around and shrugged her shoulders. Stay somewhere else.

8/10

Excellent

07 Jun 2025

Jennifer

Fancy hotel but was changed from a double queen room to one king which left one of us sleeping on the couch. Requested a pull in bed they said they’d bring but never did. Told us we’d have comp’d breakfast but charged us anyway. Was then compd when we called after though.

Friends

8/10

Excellent

30 May 2025

Rina

Spacious room, secluded location

Leisure Partner

2/10

Poor

27 May 2025

Russell

I booked 3 roooms and only got 2

Leisure Family_with_children

6/10

Pleasant

19 May 2025

Dong

Underwhelming experience.
Prom party and a wedding during the same weekend made for a very busy, crowded, untidy and even a messy experience. Despite the large parking facility, the lack of sufficient parking stood out as particularly annoying, especially because we were charged for it. Great, the property had a prosperous weekend with all the booked events but, it came at a cost to the guests staying there. Other observations, perhaps it is time to think about refreshing the room? With so many other hotel options in the area, I am likely to consider those options for my future visits.

Business_and_leisure Family_with_children

8/10

Excellent

16 May 2025

Richard

Nice property but pricey. And they make you pay for parking…in their enormous parking lot!

Business_and_leisure Family

2/10

Poor

09 May 2025

Varinder

Pros = none

Cons =
- Housekeeping does not do their job correctly & often does not show up at all (even after requesting at the end of the day)
- The front desk employees are not helpful
- They try to get an extra $300 out of guests by saying you are smoking in the room. They don't say sorry when they realize they are wrong for accusing you
- If you request something simple like towels because housekeeping never replaced them, they say they will send someone and no one ever comes
- The floor in the shower is literally peeling off and they think that is ok

Overall, I would stay away from this property

Leisure Partner

8/10

Excellent

08 May 2025

Frank

Great

6/10

Pleasant

01 May 2025

Amanda

The fire alarm went off during our stay, and no one would answer what happened. We weren't even ushered out of the building. We were told by the fire department to leave, and there was no communication on when it would be safe to come back in. We noticed people were still going in and out of the building while the alarm was going off, but we were told we couldn't. We eventually found out the alarm was something to do with the kitchen on the completely opposite side of this massive hotel, but we weren't allowed back into our room until the alarm stopped.

The floors are also a huge maze. Front desk was unclear on the easiest way to an elevator, and it took forever to find. The signs were not clearly marked, and the one elevator we ended up finding was tucked into a corner and very easy to miss if you were going quick.

Property was clean, and the housekeeping staff was extremely friendly when we passed by them. We only chose it because of the shuttle for the wedding we were attending, but we would not have chosen it otherwise and will not go again.

Leisure Partner