Name: Courtyard Parsippany
Address: 3769 Route 46 East, Parsippany Troy Hills, 07054, US

2/10

Poor

28 Jun 2026

Eamonn

It's with great sadness I leave the first negative review of a hotel I stayed in on a really enjoyable trip to America but this has left an extremely sour feeling with us. On checking in the receptionist debited 100 dollars to my card a we bit excessive but I was on holidays. It has now been 7 days since my departure and 2 unacknowledged messages later the deposit has not been returned. Not a hotel I will be returning to and now I have to start legal proceedings to get my money back whi h is a pain. In the ass. Avoid the hassle and book other hotels

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

CECILIA

Room was very spacious and comfortable.

Family

4/10

Poor

14 Jun 2026

Adam

Just regular, ordinary hotel, very expensive, not included breakfast nor free parking.

10/10

Exceptional

29 May 2026

Keddy

There was a large event happening at the hotel during our stay, and the manager was thoughtful enough to book us away from them to make us comfortable. So grateful for a restful vacation.

Friends_and_family Family

2/10

Poor

29 May 2026

Theresa

There were people arguing all night in the hallway. We did not get a good night sleep

Friends_and_family Family

10/10

Exceptional

17 May 2026

Jean

N/A

10/10

Exceptional

02 May 2026

Emily

We had a very clean and convenient room. Staff was very nice. We would stay again if we was in the area.

8/10

Excellent

26 Apr 2026

Gwen

Staff were friendly and my room was clean. I wouldn’t hesitate to stay again.

8/10

Excellent

26 Apr 2026

John

I would give 5 stars. Only reason for 4 stars is on night 2 ants were all over my dog’s food. I told the staff and maintenance was at our room in 10 minutes. He sprayed the ants and we never saw them again. Hotel was very clean other than that. Staff was very polite and helpful. My daughter and mother loved the pool & overall I would definitely recommend this hotel.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Andy

.

6/10

Pleasant

22 Mar 2026

Kristy

I specifically booked a room with two beds because I was traveling with my daughter and her friend. However, when I got to the hotel, they told me there were none available and that because I booked through a third-party, they didn’t know I needed it too bads.

2/10

Poor

19 Mar 2026

JOSEPH

Do not stay there at all

6/10

Pleasant

09 Mar 2026

James

The tub and sink water was extremely slow to go down

Self

10/10

Exceptional

04 Mar 2026

Chris

Beautiful

10/10

Exceptional

26 Feb 2026

Michael

Pleasant and social staff with clean quiet facility.

Self

10/10

Exceptional

23 Feb 2026

Hugh

The room was quiet which I needed and there was a huge snowstorm and the lot was plowed early. Front desk staff was very courteous.

Self

10/10

Exceptional

22 Feb 2026

Robert

Good hotel. Friendly staff.

Self

2/10

Poor

16 Feb 2026

Ryneah

My stay was extremely disappointing. I encountered what appeared to be bed bugs in my room and immediately reported it to the front desk. The staff was dismissive, unhelpful, and made me feel like my concerns were not taken seriously. I was uncomfortable staying in the room and checked out early. Despite reporting the issue promptly, I was only offered a partial refund. This experience was unacceptable, and I would not recommend staying here.

10/10

Exceptional

15 Feb 2026

frank

Yes

Business

10/10

Exceptional

03 Feb 2026

Christine

A great hotel with wonderful staff!

8/10

Excellent

31 Jan 2026

Keeyana

Spacious room in a quiet location. We would stay again.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Jason

Great!

10/10

Exceptional

06 Jan 2026

Laura

the clerk was very helpful. He told me where my room was it would be easier to park along the side rather than go through the front lobby>

4/10

Poor

04 Jan 2026

Chris

The room was filty with hair everywhere from the pillows, towels and bathroom floor. The room was not cleaned properly glad i only stood the night and immediately checked out the next morning

Leisure Family_with_children

4/10

Poor

30 Dec 2025

Alyssa

The rooms smelled mildew and mold. I woke up with allergies daily in the middle of winter. There was a snow storm. It did not look like anyone plowed until Sunday two days later. My card stopped working the morning of check out. We did not have enough bedding for any of the beds. I got 4 rooms. They downgraded us one room because of their plumbing issue. I ended up canceling the room which they did accommodate a refund. They were supposed to sleep 4 people. One of my rooms only slept 3 and did not provide sheets for any of the additional beds. When asked I was told I had to wait until the next morning. We were also blamed for loud music although several people on my floor were blaring music, as well.

8/10

Excellent

27 Dec 2025

Sean

Very kind

Family

8/10

Excellent

14 Dec 2025

Carrie

Friendly staff, clean room, unfortunately very noisy road and snow plow outside window all night

10/10

Exceptional

12 Dec 2025

Christine

Everything is always great!

Business_and_leisure

8/10

Excellent

30 Nov 2025

Carolyn

Clean room, comfortable bed. Needed more bath towels only 2 supplied. Kids sport teams were there so very noisy with kids running up and down the hallways

Partner

10/10

Exceptional

25 Nov 2025

Matt

Clean.

Business Self

6/10

Pleasant

24 Nov 2025

Victoria

Breakfast was an additional charge. It did not come with the stay. Guests should be provided complimentary breakfast. It’s something as a traveler we look forwards to to make traveling easier without having to drive several miles just to get. The hours for ordering food via room service needs to improve also.

Leisure Partner

8/10

Excellent

23 Nov 2025

Jilian

Front desk staff were very nice, and welcoming. The room was clean, but had a weird chemical smell to it, and the beds were a bit hard. We would definitely stay here again, since it was clean.

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Desiree

Great

10/10

Exceptional

08 Nov 2025

George

Friendly staff, convenient location, clean room and premises, great dining options and great check in and check out times. Pool water could have been a couple of degrees warmer but the hours it was open were great.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Chris

Beautiful hotel

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

DeAndre

Room was nice and clean

Leisure Friends

2/10

Poor

30 Oct 2025

Keshia

A snippit of an email I sent...

\"I am writing to express my concerns regarding my current/recent stay here at the Courtyard Marriott. Upon checking in early Saturday morning, October 18, 2025, around 2:00 AM, I was assigned room 168. Immediately upon entering the hallway and my room, I noticed a strong, mold-like odor. The following night, the same smell persisted, prompting me to take a closer look. I observed a black mold-like substance and visible water damage on the ceilings, walls, and air vents, particularly in the hallway leading to my room.

On October 20, 2025, I also noticed roaches in the hallway, and later that evening, I found one in my bed. I brought the matter up to the front desk clerk and she responded promptly and transferred me to a room on the 3rd floor, which I do appreciate.

However, this experience was extremely unsettling and disappointing, especially considering the Courtyard Marriott’s usual standards of cleanliness and comfort. Having to relocate my belongings at 11:00 PM due to unsanitary conditions was inconvenient, embarrassing, and most importantly, distressing! I had to carefully check my luggage to ensure I was not bringing anything “extra” with me to the new room or taking it home for when the time comes.
While the clerk offered additional membership points as a courtesy (which have not yet been reflected on my account), I feel this does not adequately address the seriousness of the situation!\"

I have yet to receive a response back...

Business Partner

10/10

Exceptional

26 Oct 2025

Darrin

My \"go to\" whem I'm in NJ.

Leisure Family

10/10

Exceptional

21 Oct 2025

Chris

Beautiful you could sleep out there

Business Self

6/10

Pleasant

21 Oct 2025

Fred

while the room was clean, the old laundry from the previous days was left in the hallway. This was unpleasant and did not show a professional lodging establishment.

Leisure Family

10/10

Exceptional

20 Oct 2025

Nicholas

This was the first time my wife and I stayed here and we will be back for sure. We were greeted by Soroya at the front desk and she set the tone for the whole stay. Fabulous! She was very friendly and took genuine interest in what brought us to the area, which was the NY Ren Faire in Tuxedo Park NY. She even checked in with us when we came back the next night after the faire to see how we liked it.

The room was wonderful. Spacious, comfortable, well lit, clean... you name it!

Sunday night when we came back after the faire we decided to order some hamburgers to go from the in house bistro in lieu of going to a restaurant off site. Well, we just found the best way to travel. Being able to eat a delicious meal in private after a hectic day was wonderful.

Partner

6/10

Pleasant

17 Oct 2025

Michael

Place needs an upgrade.

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Jane

I would have liked more pillows and blankets. It would have been nice to have another mirror in the main part so two people could get ready as we were going to a wedding.

Leisure Family

4/10

Poor

11 Oct 2025

Brent

No complimentary coffee; room smelled like dirty laundry; carpets need replaced badly

Leisure Friends

10/10

Exceptional

10 Oct 2025

Chance

Clean room…

Leisure Partner

10/10

Exceptional

29 Sep 2025

William

Convenient location. Very clean. Friendly and helpful staff. Excellent value for price!

Leisure Self

10/10

Exceptional

21 Sep 2025

Domenica

Exceeded expectations! Front desk was lovely!

I was a little worried about booking here because the reviews were all hit or miss but I went ahead because it was just a one night stay. The customer service was outstanding. The women at check in were so kind and enthusiastic. The lobby and room were very clean. A lot of reviews mentioned it being outdated but I disagree. The bathroom seemed a little older but it was clean, the water pressure and temperature were good.

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Nancy

Great morning coffee

10/10

Exceptional

15 Sep 2025

Robert

Nice place

Leisure

8/10

Excellent

11 Sep 2025

Raymond

they alright

Leisure Partner

10/10

Exceptional

31 Aug 2025

Linda

The night manager was so helpful. It was so busy and she was kind and patient with everyone.

Friends_and_family Family

8/10

Excellent

30 Aug 2025

Dorothy

Understaffed Hotel

I would have rated this hotel higher but for 2 things: 1) I found the bed too hard (although my husband was fine with it) and mostly 2) the young man in charge of the breakfast room was shamefully overworked. He had to take orders, run the register, make the coffee, and cook the breakfasts ALL BY HIMSELF. He was VERY good at making breakfast, but he should not have had to do everything without any help. I felt bad for him--he was clearly doing the best he could, and the food was very good, but watching him do everything without any assistance took the pleasure out of an otherwise very nice breakfast.

Partner

2/10

Poor

31 Jul 2025

Christina

A/C unit is so lound.. no water pressure from shower, i can't even wash my hair, full body mirror is so narrow on closet door doesn't even stay open...... overall place need a update, there is no customer service!!!! inquire a charge and manager can''t even tell me why that he has to look in to it, never got a respond!!!! front desk lady has ababsolutely no professionalism.........

Leisure Family

6/10

Pleasant

20 Jul 2025

Trystan

We checked in late and the room was pretty dirty upon arrival. But it was late so didn’t want to complain after midnight. Overall good customer service at the front desk and decent location the cleaners can use a little help.

10/10

Exceptional

13 Jul 2025

Addler

Thank you to Ken and gi go for all of their help and beautiful customer service especially ken

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Teresa

A very nice area perfect for family clean rooms and many places to eat

Leisure Family

10/10

Exceptional

25 Jun 2025

Darrell

It was really clean

8/10

Excellent

23 Jun 2025

Dawn

Pleasant staff, clean accommodations

Friends_and_family Family

8/10

Excellent

11 Jun 2025

Mary

Nice place. Perfect for what I needed.

8/10

Excellent

26 May 2025

Giuseppe

Location and professional staff,

10/10

Exceptional

25 May 2025

Javier

Great deal !

8/10

Excellent

24 May 2025

Angel

Not bad

Hotel was clean. Staff friendly. Parking area good. Only thing I wasn’t crazy about was the elevator. A lot of noise and jolts and hard stops. Something that should be looked at.

10/10

Exceptional

23 May 2025

Christopher

Easy check in, staff were very courtesy, easy access in and out of our room.

Business_and_leisure Family

10/10

Exceptional

19 May 2025

Jamel

Great

Leisure

10/10

Exceptional

18 May 2025

Stephanie

I like the location quite and staff were very helpful and the room was cleaned.The front desk was very accommodating they let me checked in early , I was able to relax in the room after a very exhausting work week in Manhattan.

Leisure

8/10

Excellent

13 May 2025

Verified traveler

We had a brief overnight stay. Room was clean and quiet and good value. We would stay there again.

Partner

10/10

Exceptional

09 May 2025

Joseph

The decor and assured room design were very welcoming. I liked the bed

Business Partner

2/10

Poor

04 May 2025

rasik

Property was smelly, had musty damp smell. Paint was chipping, aged property. One elevator was not working, phone in the room did not work. When we checked in we wanted to take shower, no bodywash, just two shampoo and conditioner, had to find housekeeping first thing after checking in. There is no microwave in the room. We were there for a wedding and a big party. There were insects and ants in the room. I brought to the attention of Kenneth(Ken) at front desk.He was quite rude. His response was we can change can change your room or engineering check it. I was going into wedding, I was not going to miss the event I was there for. Ken also said there won’t be any compensation, I clearly told him this is for safety and health of my family, I am not looking to get compensation for this. I told him I was disappointed, he said he can’t do anything. No apology nothing. Breakfast in the bistro has nothing special except you can get good coffee. Staff at the bistro especially Jackie and JC were very nice. I have stayed in lot of Courtyards and had certain expectation in mind. This place does not meet even 20%. My experience with front desk felt like he was doing a favor by letting me stay over there. I would never stay at this place.

Leisure Family_with_children

6/10

Pleasant

03 May 2025

terri l.

Desperately needs updating

10/10

Exceptional

14 Apr 2025

David

Nice property

Leisure Partner

8/10

Excellent

13 Apr 2025

JANE W

Broken refrigerator

The only bad thing was that the refrigerator in the room didn’t work. When we finally had a chance to tell someone, they replaced it. Also, it was slow getting service for breakfast.

Friends_and_family Family

10/10

Exceptional

18 Mar 2025

Jasmine

Clean

10/10

Exceptional

03 Mar 2025

Claire

The staff are wonderful. My room was warm even on the coldest nights.

Self

10/10

Exceptional

21 Feb 2025

Michael

My stay was very comfortable and the service was quite good. The location is convenient and I thought the hotel was a good value. I would stay again.

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Emily

I like the place a lot , the tv has Netflix so that’s a plus. The service was pretty good. I stay there every Friday.

Leisure Partner

10/10

Exceptional

18 Jan 2025

barbara

Had no issues

4/10

Poor

11 Jan 2025

Barbara

Needs focus on cleanliness. Ac/heat cycled back and forth which made for cold evening trying to sleep. Checked out next day and drove home at midnight versus staying there

Business Partner

8/10

Excellent

30 Dec 2024

Peter

The staff is as good as it gets. Friendly, professional and sensitive to visitor needs.

Self

10/10

Exceptional

27 Dec 2024

Arnold

Beautiful hotel and very safe.

Business Self

10/10

Exceptional

25 Dec 2024

Casey

Staff was kind and professional. Nice parking and clean areas. Plus, it's Christmas and they were on top of their game. Thanks Courtyard.

Leisure Family

8/10

Excellent

10 Dec 2024

Amber

Place is ok

Leisure Family

6/10

Pleasant

10 Dec 2024

samanmalie

There are 4coffe pkts but milk and sugar only 2
Which is not enough for 2 persons.
I have experienced from the recention we are getting coffee specially during winter

6/10

Pleasant

06 Dec 2024

Johnathan

No complementary breakfast pool was really small and packed with guests elevator very slow it’s seen better days. Rooms were crammed with no safe for valuables.

Partner

10/10

Exceptional

06 Dec 2024

Rachel

Check in was quick. Room was very clean and comfortable

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

ellen

Very cozy, comfy, safe, and the food is delicious. Very inconvenient. A good option to pick.

8/10

Excellent

23 Sep 2024

Victor

Property review

Was comfortable. Most hotels in this price range offer breakfast included in the price, even iff it’s a continental style breakfast. Here, coffee was offered free but pay for anything else such as Starbuck coffee, OJ, bagels, scones, etc. Though stay was comfortable, I would stay elsewhere that offers same comfort but included breakfast. Again, no complaints about the property, but was not better than others in same price range with more amenities.

Partner

10/10

Exceptional

19 Sep 2024

Dawn

A nice quiet stay with a balcony

Partner

8/10

Excellent

16 Sep 2024

Darrell

Overall 7/10

Business Self

4/10

Poor

14 Sep 2024

octavia

Little pool no spa

Leisure Partner

10/10

Exceptional

12 Aug 2024

Lorraine

The room was updated and clean

10/10

Exceptional

12 Aug 2024

Lorraine

The staff was very helpful and pleasant. The room was updated and clean, but a little dark

Leisure Family

4/10

Poor

30 Jul 2024

Donna

No breakfast had to buy and was expensive
Pool was small. Had mixed up my room and couldn't fix it

Leisure Family

10/10

Exceptional

28 Jul 2024

Mikayla

Loved our stay. Our only complaint was about the pool.. we were told it closed at a certain time. When we went to go swim within the timeframe, it was locked. Went to ask about it, the guy just shrugged his shoulders and was like I don’t know what to tell you.. we then went in the morning, had a slight issue, got it fixed and was able to swim.. the ladies who helped us and who checked us in and out were awesome.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2024

James

Would stay again

10/10

Exceptional

14 Jul 2024

Beatri

Alex was great during the check-in process. Professional, friendly and very helpful and knowledgeable abt our questions.

2/10

Poor

10 Jun 2024

Ramon A

Not good at all

Family_with_children

10/10

Exceptional

01 Jun 2024

Margarita

The staff at this hotel exemplifies politeness and is consistently willing to assist guests with any needs they may have. Additionally, the rooms are maintained to a high standard of cleanliness, and this extends to the entire hotel, ensuring a pleasant and comfortable stay for all visitors.

Business_and_leisure Self

6/10

Pleasant

01 Jun 2024

Mohamed

No safe, phones not working.

It was very surprising when we came to know that the rooms do not include a safe. But the very surprising news were that our phone was broken and even the floor phoneline where all rooms guests can access and use was not working either.

So couldnt but rate the service poor as we couldnt even request it or get it.

However, on the good side the room design and condition were very good, comfortable & clean.

Partner

8/10

Excellent

31 May 2024

Ricardo

The one and only outside, nearby restaurant 1 block away did not have a sidewalk to walk on. We had to walk along the edge of the street or take a Uber for 11-15 dollars!

Food costs inside the hotel were way over priced for the prepackaged food you received. I was disappointed they did not offer a free continental breakfast with he stay.

Our first room was noisy (water pipes) and toilet was plugged. So they kindly moved us to a different room which was very quiet and clean.

Family

10/10

Exceptional

21 May 2024

KEXIN

Quite and clean