Name: Sonesta Select Whippany Hanover
Address: 157 Route 10 East, Whippany, 07981, US

10/10

Exceptional

03 Aug 2026

Caitlin

Everything was very clean except for one spot on our comforter but it was bad enough to bother with. The staff was very friendly. One of the nicer hotels we’ve stayed at.

8/10

Excellent

03 Aug 2026

Julie

It was clean and had what you needed in the room.

10/10

Exceptional

01 Aug 2026

Raymond

The front was very nice

6/10

Pleasant

30 Jul 2026

Bruce

there was no breakfast service even though it was advertised

6/10

Pleasant

29 Jul 2026

Stacy

The place is very nice. The staff is pleasant. There is no breakfast! You see a area where it used to be & a sign for Starbucks... but nothing! They put out one container for coffee, cups with not enough lids and nothing to stir with. I noticed when I came in the night before- snacks/ foods that you can purchase by the front desk, barely had items. They need to add microwaves to each room-by the time you go to the lobby to use the microwave & back to your room- the food is no longer hot! Who wants to do that after traveling/working all day? Make sure the front desk always has quarters, I didnt appreciate having to drive somewhere to get change to do my laundry.

6/10

Pleasant

27 Jul 2026

Elena

Just ok.

10/10

Exceptional

25 Jul 2026

Kim

Very quiet and close to the venue we needed to be at!!

10/10

Exceptional

24 Jul 2026

Abhishek

All awesome except lack of hot breakfast

Family_with_children

4/10

Poor

21 Jul 2026

Ralph

I paid extra for two queen size beds and instead got two double beds.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

John

Absolutely a gem and low cost.

Partner

8/10

Excellent

19 Jul 2026

Resson

Great place.

Business

6/10

Pleasant

18 Jul 2026

Sonya

Overall, it was fine. However, they need to use something other than single-ply toilet paper, and the air conditioner made a very loud noise every few minutes. If you’re sensitive to noise while sleeping, this is a huge problem. I had ear plugs in and could still hear it clearly. It definitely messed with my sleep.

Friends_and_family Family

4/10

Poor

16 Jul 2026

Carrol

Old rundown hotel

Partner

8/10

Excellent

15 Jul 2026

Rosanna

The property owners and/or staff are simply amazing. Very kind. I was a little upset because the hotel was mostly empty but yet the receptionist refused to make my king bed a double queen. I could understand if Hotel is full but there were only 6 guests in the entire hotel. Besides the receptionist everyone else is truly amazing. They make you feel welcomed. I would stay again.

Family

10/10

Exceptional

09 Jul 2026

John

Fantastic hotel, conveniently located. Clean & well maintained with friendly, helpful staff. EXCELLENT rates for a weekend stay . Quiet, clean rooms with great air conditioning. Huge parking lot. There is a nice courtyard in the center with chairs/tables & even a gas fire pit - a nice touch that most places don't have - nice for just sitting out, reading, etc. One issue was that there was a wifi problem during stay and we were not able to access it. Also, would prefer that they did not do the \"pet friendly\" thing as I feel it is a hygiene issue (along with possible noise/safety issue) although I did not see any around and they supposedly limit them to certain rooms - which is a good thing unless you want to be sleeping/relaxing on a pillow, bed or chair where some animal was laying and shedding hair, dander or just with unclean paws, etc. Skeeves me out (also slightly allergic - which is another issue with this pet friendly crap - allergy issues!). Not everyone is a pet lover and these hotels are going down a slippery slope of losing business if they keep catering to people with animals/pet people. Find a sitter or boarding kennel and stop assuming everyone enjoys your pets like you do!

Partner

10/10

Exceptional

09 Jul 2026

Vinicius

Nice and helpful staff.

Friends

8/10

Excellent

06 Jul 2026

David

I would have rated everything excellent with one exception, the website showed it served breakfast however unlike other somestas I have stayed at, this location did not. Otherwise excellent

Family

4/10

Poor

06 Jul 2026

Ziomara

Ok so the air conditioning barely worked. The remote for the TV half the buttons didn't work. The slide screen door was broken couldnt open or close it. No microwave in the room. The sheets were stained. Only 1 working ice machine in the entire hotel with barely any ice in it. The phone in the room had no buttons on it so we had to call from front desk from our cell phone and when asked for late check out which was just 1 hour they wanted to charge us when they never did that before. I didn't want to complain because I'm not that person.

Partner

6/10

Pleasant

05 Jul 2026

Jay

No breakfast
Not cleaned bedroom

Maybe, I was not lucky person.

Friends_and_family Family

4/10

Poor

05 Jul 2026

James

Could have been better

Family_with_children

10/10

Exceptional

05 Jul 2026

Ana

Its ok for short stay

Family_with_children

10/10

Exceptional

03 Jul 2026

John

Very clean, friendly staff, will stay there again.

Partner

6/10

Pleasant

02 Jul 2026

Albert

We will never stay here again. Had issues checking in, the front desk attendant blamed Expedia and charged us even though we were already paid in full. Had to deal with refund issues. Staff didn’t want to issue more than one room key for each room. We had 3 rooms, 7 adults in total staying for 5 nights. When we booked this hotel it said there was breakfast. Hotel staff said no breakfast and none was ever served. There was coffee but no milk or cream. The “market” was bare, only a couple pieces of candy and limited soda quantity. There was hair remnants on the toilet in my room. The AC in another room wasn’t working upon arrival, had to get help to get it up and running to avoid switching rooms. The outside perimeter doors that are supposed to seal closed so you can only enter with a room key, were broken and didn’t close properly. They were unsecured allowing anyone to access the first floor without a key. This hotel is not well maintained and was not worth what we paid to stay here.

Family

8/10

Excellent

02 Jul 2026

Susan

The issue was some of the furniture needs replacing, desk, leg was loose. The couch needs to be replaced. There was trash left by the back door, plastic containers, food etc which encourages animals. Also the hotel was full but they only put out 1 carafe of coffee and they ran out of creamers.

Partner

6/10

Pleasant

30 Jun 2026

Giovanny

The room was not that clean. There was long hair inside the shower before I even used the shower. Walls were not cleaned and it was dusty inside. The balcony was filty dusty. Other than that the room was comfortable. I paid for a breakfast included hotel and there was ZERO breakfast served. Just coffee. If you are not serving what you offer, please update your services. The hotel is nice, just gotta make sure you clean the rented rooms a little carefully. The staff was friendly and professional. Unfortunately I can recommend your hotel to anyone due to the breakfast and lack of clean shower.

Self

6/10

Pleasant

30 Jun 2026

Suzanne

Continental breakfast was coffee and cold cereal. There was no bottles of water for sale to take to the room.

Family

10/10

Exceptional

28 Jun 2026

Michelle

Clean property

Partner

2/10

Poor

28 Jun 2026

Celena

The owner/manager is extremely rude, doesn’t greet or speak when checking in. The room and bathroom are covered in wallpaper that hasn’t been washed in years. The lobby gives the appearance of renovated within 5 years but the rooms probably have the original furniture from decades ago and not just old is also rundown. You don’t want to walk barefoot on the rugs.

Business

6/10

Pleasant

26 Jun 2026

Sarah

This hotel is ok overall. Not great, not bad. It served its purpose- a place to sleep.

Family

10/10

Exceptional

24 Jun 2026

Allison

Good property for the rate - it's a little rough around the edges and weathered, but relatively inexpensive for the area. Temper your expectations vs what you would be paying elsewhere for a fully updated, pristine property.

Self

4/10

Poor

24 Jun 2026

Margaret

The property was clean and quiet. There was no food anywhere to purchase. The lobby offered nothing but a few drinks. Staff offered no suggestions as to where to get food. Not sure what they were thinking with the bed sheets. We had a king size bed and the bottom sheet appeared to be a queen size flat sheet that didn't even go over the sides of the bed. By the morning, with turning over in our sleep the sheet was completely off and we were sleeping on the mattress.

Partner

6/10

Pleasant

21 Jun 2026

Tyra

Staff here is great, very welcoming. However the place itself could use some tlc. The faucet was extremely rusty and mold like and the bathtub also had some rust. The refrigerator was hot and overheating while plugged and the curtains were broken. There’s also a gap under the door leaving me no option but to put a towel there. I kinda expected a better experience but maybe another time.

Self

10/10

Exceptional

20 Jun 2026

Harry

Excellent hotel. Great location and reasonable price. Good diner down the street.

Self

10/10

Exceptional

18 Jun 2026

Christopher

Clean and comfortable beds!

Partner

4/10

Poor

16 Jun 2026

Joanna

The lampshade near the bed was broken and hanging off the frame. There was no working phone in the room to call the desk. When had to change rooms because in the first room the television didn’t work and again no phone. No one ever checked to see if we needed more towels. We were there for 4 days and never saw a sold. I would not recommend. It has not been kept up. It was nice at one time but I think it changed hands

Partner

2/10

Poor

16 Jun 2026

Carl

No TV for my entire 4 night stay.

Self

10/10

Exceptional

15 Jun 2026

Rey

Room was clean and staff was friendly. Couple of downsides, breakfast options were limited and gym had no AC, no towels and cleaning supplies or sanitary wipes.

Self

6/10

Pleasant

14 Jun 2026

Janine

Check in staff are so friendly and welcoming
The property is old , needs updates bed was mush, bathroom wasn’t as clean as I’d expect and I had to disinfect it to feel comfortable I did not put my feet on rub floor it looked stained and unclean
Dirt and dust noted on surfaces near edges of tv phone etc
I did appreciate the fresh scent though

Self

10/10

Exceptional

12 Jun 2026

Marie

Quiet and felt sage

Family

4/10

Poor

12 Jun 2026

Gretchen

Checking in was easy. Bring ur license plate number with u Room was ok. When leaving saw roach in bathroom by sink so that changed all opinions from there.

Partner

2/10

Poor

10 Jun 2026

Hussein

The floor in front of the bathroom was so damp with water. It looks like there was a leak or something. I went to talk to the staff but they were not there at night.

Also the AC was so laud and I could not sleep until 4 am. I tried to turn it off but it wouldn't turn off as it is not synced with the thermometer.

Partner

4/10

Poor

08 Jun 2026

Jimi

The rooms needed proper and towels needed better cleaning. Hair everywhere (floor, towels) and stained blanket . It would help if description said in bold letters that daily house keeping is not included. I would not choose to stay again unless I had no other choice.

Family_with_children

2/10

Poor

08 Jun 2026

Anthony

Upon check in we were put in a room that hadn't been cleaned later to learn that the property doesn't offer maid service or any room cleaning over the course of a stay even if requested per \"hotel policy\" which i was never given. We stayed 4 nights and didn't have dirty towels removed, garbage removed, fresh towels, or bedding for the entirety of our stay. To say we were frustrated would be an understatement. To make matters worse, the \"bistro\" in the lobby had no workers and I didn't see anyone being served over the corse of our stay. The AC in the fitness room didn't work making it great for hot yoga but not so great for anything else. I'd give zero stars if I could. Do not recommend.

Family_with_children

10/10

Exceptional

05 Jun 2026

Dennis

Clean rooms very nice balcony area over looking a nice courtyard. Quiet, peaceful atmosphere. Will be going there again

Partner

10/10

Exceptional

04 Jun 2026

Ishita

Amazing staff and hotel. They were amazing, we stayed for 5 days and will definitely be back!!

Friends

10/10

Exceptional

01 Jun 2026

lary

Great stay. First time staying there and the staff was great and the room was even better

Self

10/10

Exceptional

31 May 2026

Gérard

Excellent rapport qualité-prix! Recommandé!

Friends

8/10

Excellent

30 May 2026

Matthias

Parking was easy and staff very friendly though be aware there is no food at this property even though hotels.com lists the hotel as having breakfast. This is an error in the listing and has not been corrected despite requests by the hotel to do so. Due to a change in ownership the property does not currently have permits to serve food.
Rooms were spacious and with views/balcony facing a nice courtyard, but seemed to have a slightly damp smell. Some guests smoked weed so there was a bit of a stench around the parking area, though luckily not inside.

Friends_and_family Family

2/10

Poor

27 May 2026

Xavier

Had to evacuate randomly.

Partner

8/10

Excellent

25 May 2026

Andrew

Good, solid hotel. Clean and was redone in the past year or two. I'd stay again.

Partner

2/10

Poor

25 May 2026

Tyler

Horrible Management & Staff

2/10

Poor

25 May 2026

Tyler

Worst staff I’ve ever come across & The GM is extremely unqualified which explains why he is ok with such an incompetent staff

6/10

Pleasant

24 May 2026

Jacqueline

The rooms were very nice and impeccably clean. The common areas were clean, but not usable. The advertised \"restaurant\", looked like a mini cafeteria, but it was closed both times we were there, and looked like it hadn't been in use for a while. The snack area had very little options and was extremely overpriced. There were boxes and other items cluttering the patio and exercise room. It's unfortunate because it's a very nice hotel. We would have used the common areas as we were there for a medical procedure at a nearby hospital. If you are only looking for a place to sleep, it's fine.

Partner

10/10

Exceptional

23 May 2026

kaseam

Great apprentice good people and vibes

Self

2/10

Poor

21 May 2026

Mohammed

No greeting at check in. This hotel advertises free breakfast but do not offer breakfast. No manager on duty.
Early check in $30. No wifi /USB port in the room. Poor customer service. Avoid if possible.

Partner

10/10

Exceptional

20 May 2026

Hassan

Best experience!
Issac at front desk is great. 👍
Rooms are always super clean.
I’m a regular customer - work visits to NJ.

Self

10/10

Exceptional

18 May 2026

Stefanie

The hotel was the perfect place for us to relax one night. Clean, comfortable, with helpful staff.

Pet

2/10

Poor

18 May 2026

Alfonso H Pinedo

This hotel is quite deceptive. Upon arrival, the exterior appears abandoned and neglected. To add on, they don’t serve complimentary breakfast nor much less clean the microwave that is in the lobby. When I requested hot water for tea, they would claim it was hot but still handed it to me without a lid or even a sleeve. How am I supposed to carry this boiling hot cup of water up the elevator without burning myself? And to top it all off, the room is disgusting. It’s filled with dust, rust, and has a very old, worn-out feel. And of course during our stay they claimed they had some sort of fire system issue which required all tenants to evacuate and were not permitted to stay for the night until it was resolved. So of course we consider it a blessing in disguise to be able to rid ourselves of the remaining of our stay. They lack attentiveness, manners, cleanliness, surveillance cameras and will certainly not recommend this hotel to anyone.

Partner

10/10

Exceptional

18 May 2026

TIMOTHY

Clean room and nice quiet property

10/10

Exceptional

18 May 2026

Irina

The hotel was very clean and quiet. The staff were very attentive and welcoming. I really enjoyed my stay.

Family

8/10

Excellent

17 May 2026

Virginia H.

The room was spacious, the bathroom was well planned, and the beds were very comfortable. Unfortunately planes from the nearby airport flew low and were loud and disturbing.

Friends

6/10

Pleasant

17 May 2026

Eduarda

We had to request to change rooms because our bathroom had hair on the toilet, made bed, and bedside table. The 2nd room was better. The bed was comfortable. The rooms definitely need a deep clean and new shower curtains. It was okay for our overnight need but definitely wouldn't stay longer.

Partner

8/10

Excellent

17 May 2026

Jihad

Yo

4/10

Poor

16 May 2026

Muralidhar

Staff provided misinformation.

10/10

Exceptional

13 May 2026

Regis

I pulled in a little late and the front desk guy was great! Asked if I wanted downstairs or upstairs, and went to my room. Everything felt clean and safe.

Self

8/10

Excellent

12 May 2026

Erik

The bathroom/shower could use some repair, shower curtain rod was damaged and allowed curtain to hang open spilling water on the floor

Family_with_children

10/10

Exceptional

12 May 2026

Brandon

I stay here during Dark Force and it’s the perfect spot. Very clean and friendly staff.

Partner

10/10

Exceptional

11 May 2026

Pamela

Check in with a piece of cake as was check out. The bed was wonderfully comfortable in the temperature of the room perfect. Highly recommend!

Self

10/10

Exceptional

09 May 2026

Anna

Great location for the office. There is no restaurant or even breakfast on site, but there are plenty of options nearby (generally do expect to drive, this is suburban New Jersey after all). Hotel was well maintained, clean and quiet, even with the major roads nearby.

Self

2/10

Poor

06 May 2026

Bradley

Rooms are decent for the price point. Low review is due to hotels unwillingness to work with you if you book through expedia. We had a change in plans that resulted in 3 unused nights for 3 rooms. I made the staff aware ahead of time of the change and they said no problem. Now they told expedia they would not refund the rooms for the unused nights even with the advanced notice.

Business

4/10

Poor

04 May 2026

Paulo Cesar

I stayed at this hotel in the past and it was fine. This time, however, we noticed the shower was in poor condition and the overall cleanliness was disappointing.

2/10

Poor

04 May 2026

Lindsey Claire A

We found DOG PEE in our bed and on our floor. It smelled like dog on one side of the room. The fridge was broken, overheating and leaking. Caked so much in ice that you couldn’t close it.

Couldn’t close the bathroom door without opening the shower door.

Partner

10/10

Exceptional

01 May 2026

Hassan

Perfect location for my use.

Self

10/10

Exceptional

30 Apr 2026

Felacia

Nice clean and comfortable true blackout curtains. I had a balcony but it was too cold

Self

6/10

Pleasant

29 Apr 2026

Antonella

The hotel was ok, t

6/10

Pleasant

26 Apr 2026

Jessica

It was an okay stay, the room was not really clean but we were just there for a couple days so it was convenient. Not a place we would stay at again.

Friends

6/10

Pleasant

26 Apr 2026

Jennifer

Room was ok. Check in was chaotic as a large group just entered. The cafe inside hotel was not open. There was one pot of coffee in lobby. No creamer and area was a mess. Balcony has no table or chairs. Room smelled of weed throughout the 2 night stay. Only 2 towels provided.

Partner

4/10

Poor

26 Apr 2026

Jonathan

Lobby was nice. Our room tv didn’t work, we went to front desk and called about getting someone up to fix it. No one ever came. We asked for more towels, but they were never ready. Our room phone didn’t work and they said “that’s a known issue”. Our room keeps stopped working when we got back late at night from an event.
Room was clean, beds were comfortable.

Family_with_children

4/10

Poor

24 Apr 2026

Louis

When we checked in, we discovered we did not get the room we booked on line with Expedia. When we told the front desk, they said they didn’t have to give us that room because we booked through Expedia. Also, we had to wait 2 1/2 hours to get towels. There were crumbs in the pullout sofa. And we were never told that we had to request our room be made up the night before. A very, very disappointing stay. Needless to say, we will never return.

Family

4/10

Poor

22 Apr 2026

Fred

Property had about 6 cars in the parking lot so obviously many vacancies. my event nearby started at 2pm so I tried to check in 3 hours early. Considering how empty they were I thought no problem. They however told me there would be a fee for early check-in unless I wanted to come back in about 45 minutes? When returning they (what seemed begrudgingly) assigned me a room. Upon getting to my room 311 I found the door wide open, as the maid was preparing to clean the room, it had not been cleaned! She told me I could go back downstairs and request another room, but I had to get to my event ant that would have made me late!! I informed her I would leave my bag in the closet intuit I had no other choice at that time. Beyond that, The towel bar in the bathroom which was hanging off the wall was further discouraging!
Will never return there for sure!!

Self

10/10

Exceptional

21 Apr 2026

Lizzette

Great stay

2/10

Poor

20 Apr 2026

Sheila

The halls smelled terrible like cigarettes. They didn’t clean our room, not even dump out the trash. And at night the air conditioning was unbearably loud. And the elevator was constantly dirty, with a ‘spit’ mark on the wall, or something on the floor.

Family_with_children

8/10

Excellent

18 Apr 2026

Chelsea

The room was very clean and there is on site parking. I used the guest laundry- which only takes quarters and you need to bring your own detergent/dryer sheets - but it was nice to not have to find a laundromat. There was a mini fridge in the room but it did not seem to keep anything cold enough. Bed was comfy as well.

Self

10/10

Exceptional

17 Apr 2026

Jackson

Room comfortable, excellent rate when we stayed

Friends_and_family Friends

6/10

Pleasant

16 Apr 2026

Girish

I was there for 5 nights, staff didn't clean the room or restock coffee even once.

6/10

Pleasant

14 Apr 2026

Ronoldy

No food expensive snacks from Costco.

Family_with_children

6/10

Pleasant

13 Apr 2026

Michael

No Breakfast. Bagels for sale for $5/each. Nonsmoking rooms smelt smokey. Toilet splashed whenever flushed. Shower wouldn't drain properly. Towels were dirty before use. Refrigerator was plugged in but didn't work.

Self

10/10

Exceptional

13 Apr 2026

Mohmood

Great place to stay

10/10

Exceptional

13 Apr 2026

Rocco

Good clean hotel.

Self

8/10

Excellent

13 Apr 2026

Lissel

Check in was a little slow and wished there were additional staff to help with the flow. The hotel did not have continental breakfast as was shown on the itinerary that it was included. Called front desk and was told they only offer coffee. Stay was otherwise a comfortable one.

Family

10/10

Exceptional

12 Apr 2026

Jeffry

We stay here often

Partner

6/10

Pleasant

08 Apr 2026

Amy

Front desk was consistently very good but room carpet wasn't vacuumed, bathroom wallpaper/tub/floor stained, furniture and walls nicked. You get what you pay for.

Self

10/10

Exceptional

07 Apr 2026

Martin

all good. Except the banquet food.

Self

2/10

Poor

05 Apr 2026

Paul

the room was not clean and AC not working properly - very hote room

6/10

Pleasant

05 Apr 2026

Joanne

No seats on third floor balcony. Sufficient for a one night stay. Not a place we would return to. Price was the only plus.

Partner

10/10

Exceptional

05 Apr 2026

Merlin (Keith)

Clean room equipped with all that we needed. Comfortable bed. Reasonable price compared with other places in the area. Friendly, helpful cleaning staff. Our room was near the outside door and elevator but no noise issues.

Partner

2/10

Poor

03 Apr 2026

Wonhee

.

8/10

Excellent

02 Apr 2026

Harold

The breakfast area was closed. I was able to get coffee but not much more. I asked for some fruit and was given some apples. OK

Partner