Name: Sonesta ES Suites Parsippany Morris Plains
Address: 3 Gatehall Drive, Parsippany Troy Hills, 07054, US

4/10

Poor

24 Jul 2026

Damla

The sofa bed was extremely old, dirty, and uncomfortable. Forget about sleeping; you cannot even sit on it comfortably. The fridge in the room was so noisy that it interrupted our sleep frequently. We stayed 3 nights, and no one cleaned our room. They even asked us to leave the trash bin out.

6/10

Pleasant

21 Jul 2026

Yaron

The room for long term stay is convenient. Note that room is only serviced once per week. Even though our room was non-smoking it had a very strong odor from smoke or vaping - not good!

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Jewel

Good one stay for my husband And I have stayed here several times would definitely come Back

Partner

10/10

Exceptional

16 Jul 2026

Tracy

Nice pet friendly hotel

Pet

10/10

Exceptional

15 Jul 2026

Sophia

A beautiful escape from reality. Worth the stay. Will visit gain.

Partner

8/10

Excellent

13 Jul 2026

Shivashankar

Hotel should have a power back up facility during power outage

Business

10/10

Exceptional

12 Jul 2026

Rory

The room was spacious & had a great set up. Kitchen with sink, stovetop, dishwasher, full fridge & freezer. Living room with couch & TV on a rotating stand to watch from living room couch or in bed in the bedroom. Large desk was perfect for work.

Family_with_children

10/10

Exceptional

11 Jul 2026

Eduardo

Front desk ladies super friendly! Room was clean, a fair pool to relax and good breakfeast! Great experience!

Partner

8/10

Excellent

11 Jul 2026

Brittney

Staff was helpful, nice, and quick when making requests.

Family_with_children

2/10

Poor

08 Jul 2026

Quadriyyah

Do NOT stay here if reliable accommodations matter to you. We stayed over the July 4th weekend and the hotel lost power about 3 hours after we checked in. We went well over 24 hours with no electricity, no A/C, no hot water, no lights, and no refrigeration. We had a small child with us, all of our groceries spoiled, and the hotel had no generators and no real emergency plan.

The only “help” we received was one tiny flashlight that died almost immediately and a glow stick for an entire suite. No bottled water, no snacks, no meal vouchers, no relocation to another hotel, and no meaningful updates.

The worst part was the customer service. Cindy at the front desk acted polite, but every question was met with another excuse or “contact Expedia.” We asked about compensation and relocating guests and were basically told they don’t typically do that. There was no empathy, no ownership, and no effort to make an unacceptable situation right.

My fiancé even injured his shoulder walking into a fixture because our room was completely dark. They gave him a couple of Advil and that was the extent of their concern.

We stayed here last year and had a great experience, but this property has gone downhill. Power outages happen—that isn’t the issue. Leaving paying guests, including families with children, in unsafe conditions for over 24 hours with virtually no support is. Save yourself the disappointment and book somewhere else.

Family_with_children

2/10

Poor

07 Jul 2026

Quadriyyah

Do NOT stay here if reliable accommodations matter to you. We stayed over the July 4th weekend and the hotel lost power about 3 hours after we checked in. We went well over 24 hours with no electricity, no A/C, no hot water, no lights, and no refrigeration. We had a small child with us, all of our groceries spoiled, and the hotel had no generators and no real emergency plan.

The only “help” we received was one tiny flashlight that died almost immediately and a glow stick for an entire suite. No bottled water, no snacks, no meal vouchers, no relocation to another hotel, and no meaningful updates.

The worst part was the customer service. Cindy at the front desk acted polite, but every question was met with another excuse or “contact Expedia.” We asked about compensation and relocating guests and were basically told they don’t typically do that. There was no empathy, no ownership, and no effort to make an unacceptable situation right.

My fiancé even injured his shoulder walking into a fixture because our room was completely dark. They gave him a couple of Advil and that was the extent of their concern.

We stayed here last year and had a great experience, but this property has gone downhill. Power outages happen—that isn’t the issue. Leaving paying guests, including families with children, in unsafe conditions for over 24 hours with virtually no support is. Save yourself the disappointment and book somewhere else.

Family_with_children

2/10

Poor

07 Jul 2026

Vincent

Check in was terrible, had to wait at least 10 minutes for someone to house. The floor in the room was filthy, will never go back and will let everyone know how bad it was

Family

2/10

Poor

06 Jul 2026

Daisha

We lost power for about 13 hours, no air conditioning, no hot water, all the food in the fridge went bad, and no lights. Front desk staff on Saturday morning had a nasty attitude, and told me no one is forcing us to stay we can leave

Family_with_children

6/10

Pleasant

03 Jul 2026

John

This was the first time I was charged for a “self-parking fee.”

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Jhadai

Pretty good

Partner

8/10

Excellent

29 Jun 2026

terrence

Room was clean staff was nice hallways smell horrible the mix from the different aromas of food combined with dog smells nd hallway trash is insane. Also saw a single mouse when exiting. Breakfast was ok not alot of non pork options during my visit but they did inform that they do sometimes offer non pork items

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Durante

Amazing suite, very clean and presentable.

Partner

6/10

Pleasant

28 Jun 2026

Jacques

Room not very clean and smelly

Family_with_children

10/10

Exceptional

25 Jun 2026

Sriram

Bfast is poor

Family

2/10

Poor

24 Jun 2026

Jonathan

I and my family checked into Sonesta ES Suite Princeton Room 2323 at approximately 11:00 p.m., only to discover that the air conditioning was not working and the room temperature was around 90°F.

At that time, there was only one receptionist on duty. He first guided me through troubleshooting the thermostat over the phone, but unfortunately the issue could not be resolved. He then personally came to the room to assist, but despite his efforts, the air conditioning still would not function.

As a result, my family and I were left in an extremely uncomfortable situation. The room was unbearably hot, and we were sweating throughout the night while waiting for a solution. Eventually, we had to pack up our belongings and relocate to two separate rooms at approximately 2:30 a.m., causing significant inconvenience and disrupting our rest.

The next morning, I attempted to speak with the manager regarding this matter. However, I was informed that the manager was not in today, and when I asked when the manager would be available, I was told that the manager had not been here for quite a while and the staff did not know when he will come.

Given the circumstances and the substantial inconvenience we experienced, I emailed the general manager about the issue. Still not heard anything back after two weeks. Terrible!!!

Family_with_children

8/10

Excellent

22 Jun 2026

lenore

Remove carpeting.. with vinyl planks would make it look cleaner!

8/10

Excellent

21 Jun 2026

Rachana

Good place for a stay, especially if you need a kitchen. The property feels old and musty in places.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Aldemar

clean of the hotel and free breakfast

Family_with_children

10/10

Exceptional

13 Jun 2026

SP

Over experience was good. Awesome breakfast.

10/10

Exceptional

09 Jun 2026

Jasmine

I loved it! The breakfast wasn’t my cup of tea but that didn’t bother me, I enjoyed my stay.

Family_with_children

8/10

Excellent

08 Jun 2026

Roy

Good

10/10

Exceptional

08 Jun 2026

MARCO

Easy acces to the room, great facilities

Partner

6/10

Pleasant

01 Jun 2026

Ashley

Breakfast was very good and pool was so warm and delightful but my room had so many ants and the hallways reeked like pot and the $250 security deposit was a bit much and didn’t appreciate having to pay 5$ a day plus tax for parking, wasn’t an expensive hotel so ya know get what you pay for

Family_with_children

10/10

Exceptional

01 Jun 2026

Peter

We like the courtesy of Katherine and show her professionalism in our stay. Thanks Katherine for helping us.

Family_with_children

6/10

Pleasant

31 May 2026

Artem

Biggest issue was terrible smoke/cannabis smell in the room.
Breakfast was good.
5 parking charge is ridiculous.

Family_with_children

10/10

Exceptional

31 May 2026

Bashaal

The Grounds were beautiful. The Room were beautiful. I had a Great Stay

Partner

10/10

Exceptional

30 May 2026

Derek

Need better pillows in the rooms more farmer

Partner

10/10

Exceptional

30 May 2026

Trevor

Clean , quiet conveniences

Self

10/10

Exceptional

28 May 2026

Gene

Beautiful nature surroundings. Decent breakfast. Easy parking but$5 / day
Quiet

Partner

10/10

Exceptional

28 May 2026

Janet

Clean room and friendly helpful staff.
Breakfast variety loved it.

Partner

10/10

Exceptional

25 May 2026

De'Ja

Great service and clean

Family_with_children

8/10

Excellent

24 May 2026

Darlene

INDOOR POOL: Although this hotel offers an indoor pool, please know that you will have to walk outside to the main bldg where the pool is located. The rooms are in a separate building. This is great in the spring/summer, not so great in cold rainy/snowy weather.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Jazmil

Too many random people hanging outside the hotel which made me feel unsafe as a woman. Other than that, I wish they had more or better breakfast options.

Self

8/10

Excellent

17 May 2026

Steve

Good clean hotel big comfy rooms. Friendly staff

Partner

10/10

Exceptional

17 May 2026

Cheryl

Everything from checking in to checking out was perfect. Nice staff, clean rooms, comfortable beds. Quiet area and very accessible to all

Family_with_children

10/10

Exceptional

17 May 2026

Cristal

The breakfast was great, in a perfect location near a lot of things. Very peaceful. We enjoyed our stay.

Pet

10/10

Exceptional

16 May 2026

Roxanna

The staff at this hotel are some of the most professional and helpful people I’ve encountered. Last minute, my mom, who recently had a stroke, needed a handicapped-accessible room. Maria, the manager, quickly moved things around and even offered an early check-in knowing I was driving straight from the hospital. That level of care meant so much to me.

Esperanza in the kitchen was absolutely the sweetest and fastest! She worked nonstop making sure breakfast stayed stocked, clean, and organized. This is my second stay here, and I’d gladly drive extra time to my destination just to stay here again. You truly won’t go wrong booking this hotel.

The housekeeping ladies do knock early, but honestly it helped keep us moving and out on time and they were all super sweet. My front desk guy (he’s Caribbean) was amazing too! Very knowledgeable about the area and great at explaining everything nearby and in the vicinity.

Only suggestion I’d make would be keeping the ice machine running and emptying it more often when it gets too full. They do shut off the in-room ice makers, so make sure to turn yours on as soon as you arrive the ice starts making pretty quickly after that.

Overall, awesome staff and a wonderful experience during a stressful time for my family. Thank you all again!

Friends_and_family Family

10/10

Exceptional

15 May 2026

Terry

Very organized

10/10

Exceptional

10 May 2026

Glen

Breakfast and staff were wonderful. Clean and would stay here again

Friends_and_family Family

10/10

Exceptional

10 May 2026

Christopher

I spent my 64th birthday there and want to return for my 26fh wedding anniversary in 4 weeks! The hotel has an outstanding staff (Thanks again and again Bee and Cindy !!! ), very manicured grounds, a one bedroom suite that is quite lovely, a delicious hot/cold breakfast buffet and minutes away from the highway! This location deserves 10 plus stars !!! Look forward to staying again.

Partner

8/10

Excellent

08 May 2026

Randolph

Room was very clean, staff were attentive, breakfast was good, well maintained prperty

10/10

Exceptional

08 May 2026

Ann

Large room, beautiful grounds, breakfast with many options.

Partner

8/10

Excellent

06 May 2026

Jeanell

I really enjoyed staying at this property. It was quiet. It had all the amenities I needed to stay a couple of days and I enjoyed the breakfast. It was a little more than a continental breakfast, which was nice.

Business

6/10

Pleasant

05 May 2026

Mia

Not a lot of towels. Dishes weren’t clean shower was dirty

6/10

Pleasant

05 May 2026

Samantha

It was okay. Probably will not visit again.

Partner

10/10

Exceptional

03 May 2026

Jeffrey

Spacious suites. Quiet area. Nice grounds.

Partner

8/10

Excellent

03 May 2026

Jonathan

Room was clean. Nothing fancy - basic TV, no cable. No maid service for four days, but that probably is standard for extended stay places. Only one elevator in the building and it broke Friday. They fixed it, but it took a day.

Breakfast was the usual free fare but more than adequate. You can't get from the rooms to the main building without going outside.

If you're looking for a clean place and a reasonable price without the frills this place will do.

Partner

10/10

Exceptional

03 May 2026

April

This hotel is top-notch from beginning to end! Exceptionally clean, spacious rooms with great views, friendly and helpful staff, extremely comfortable beds/pillows. I can’t say enough great things about this hotel and my stay. Excellent stay

8/10

Excellent

02 May 2026

Thomas

The pool was in the category that allows the hotel to advertise that it has a pool. Breakfast was okay, better than offered by hotels just to be able to say that breakfast is included but falling short of hotels that focus on offering a good breakfast.

Family

10/10

Exceptional

01 May 2026

Dina

Clean, welcoming staff, great experience

Self

10/10

Exceptional

29 Apr 2026

Roodens

Good

4/10

Poor

29 Apr 2026

MadhusudhanaReddy

In 2 weeks stay , there is no room service . Even if I requested no service and room cleaning

Business

8/10

Excellent

26 Apr 2026

Alyssa

Room was clean, parking and check in was easy. Pool was good. Breakfast was good. We chose this hotel because of how close it was to the venue. Would stay here again.

Family_with_children

10/10

Exceptional

26 Apr 2026

Temonie

Yes and yes

6/10

Pleasant

26 Apr 2026

Michelle

It wasn’t the worst place I’ve ever stayed, but certainly not the best. Checkin took an unusually long time and the person working the desk seemed like they may have been having a rough day. The layout of the property is odd and being in building b made getting breakfast in the morning too challenging for the disabled members of my family. The parking lot and entrance to our building often smelled strongly of marijuana, especially in the evenings. The common areas were clean (other than the aforementioned smell) but a bit rundown. I found the same to be true in our room; no smell and generally clean, but run down. The door seemed damaged making it difficult to open, the sofa had a large gash in it, floors were uneven, some lights didn’t work, and the appliances dented. I did appreciate the ample layout with 2 bedrooms and bathrooms and full size kitchen appliances. There was no housekeeping available for the length of our stay (5 nights) but I was able to have the trash emptied if I placed it outside my room. The beds were comfortable and a full set of extra linens were provided for the sleeper sofa. Noise in adjacent rooms felt excessive at times, but wasn’t constant. This would not be my first choice in accommodations next time in I’m in the area, but I wouldn’t rule it out entirely.

Family_with_children

10/10

Exceptional

26 Apr 2026

Araina

Clean, nice and kept up property. Helpful staff

Family_with_children

10/10

Exceptional

25 Apr 2026

Nyesha

This property was really nice, staff was nice, breakfast was fresh. The only bad thing was that we were not told that there was a daily parking fee until checkout and we were slightly inconvenienced at checkin because we were given the wrong room.

Family_with_children

10/10

Exceptional

22 Apr 2026

ALVARO

Es una opcion si viajas en grupo, el estudio en que nos alojamos cuenta con dos habitaciones y 2 baños, mucho más grande que un apartamento promedio, ademas contaba con chimenea. El desayuno ofrecido es adecuado, con. Opción de frutas, cereales, huevos, tocineta y yogurth. Si el precio es adecuado y competitivo totalmente recomendable.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Heather

The staff was wonderful at check in and check out. The room was clean and so spacious. I did not get a chance to get breakfast, but it is a very nice option. Parking was easy, and I was very close to my building's door.

Business

10/10

Exceptional

19 Apr 2026

Rich

EXCELLENT

Partner

2/10

Poor

18 Apr 2026

shakia

There were ants crawling all over the breakfast area and not enough food the garage cans are really small in the room my phone and PS5 could not connect to the WiFi and in order to get to the indoor pool you have to go outside and my bed didn’t have a frame on it so my room had to get changed this place was horrible and then they closed the pool for about 5 hours this morning but receptionist was great he was very nice

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Dacia

Suite was comfy and clean. Staff friendly. Nice selective bkft.

Family

10/10

Exceptional

16 Apr 2026

Resson

Needs a bit of upkeep.

Business

8/10

Excellent

14 Apr 2026

Eileen

We have previously stayed at this hotel in the past several years. It's nice to have a full size fridge and microwave in the room. This time, some of the fixtures in our particular room (shower grab bar, toilet paper holder) needed to be repaired, and the shower/toilet space was very small. Our room was by one of the outside door entrances and on the side adjacent to a busy highway, so it was noisier than ideal; next time we will request a quieter room. The breakfast bar includes more options than most hotels that offer a breakfast-included perk, and the coffee was good. The staff was friendly. My husband enjoyed swimming in their pool. Overall it is still one of our favorite hotels to stay in the Morris Plains area for overall value and needed amenities.

Partner

10/10

Exceptional

14 Apr 2026

Paradise

Fresh food, very clean, my family and I enjoyed ourselves. Will definitely be back.

10/10

Exceptional

14 Apr 2026

Roxanna

I was a little nervous booking here since it’s rated as a 3-star hotel, but it truly exceeded my expectations. The employees were wonderful—friendly, helpful, and attentive. Even housekeeping staff in the hallways checked to make sure we had everything we needed, which I really appreciated.

This was a last-minute trip, and I usually prefer to research more beforehand, but I’m so glad we chose this place. The pool area was spotless, and the suite was a great surprise—it included a small kitchenette stocked with everything we needed.

We typically skip hotel breakfast since my husband is very picky, but he absolutely loved the corned beef hash and couldn’t stop talking about it! He’s also particular about eggs, and he had no complaints at all, which says a lot. The kitchen staff was a bit slow at refilling items, but overall, it didn’t take away from the experience.

I would definitely stay here again and would love to come back for a longer visit next time we’re in the area.

Partner

10/10

Exceptional

12 Apr 2026

Barbara

Great parking. Breakfast was good. Very well kept.

Partner

6/10

Pleasant

10 Apr 2026

Margaret

There were no forks at breakfast on both days we stayed there, and the toaster was broken. When I asked, I was informed that they got slammed with reservations and didn't have any. The breakfast setup was very tight for such a large hotel.

Also, the pool was closed, which was disappointing and not noted anywhere.

There are so many hotels in the Parsippany area, so I will not be staying here again.

Pet

10/10

Exceptional

09 Apr 2026

Deray

Great experience my son had a blast

Family_with_children

2/10

Poor

06 Apr 2026

Sonila

Horrible customer service from front desk!!

Self

8/10

Excellent

05 Apr 2026

Wendy

AC worked well and heater. Beds were clean. Laundry could use an update, it smelled and half of the machines were not working properly. But kitchen worked well and dishes and fridge all well. Breakfast was okay, warm average options.

Family_with_children

10/10

Exceptional

30 Mar 2026

Mark

Clean large room. Great bed and kitchen area.

Self

10/10

Exceptional

22 Mar 2026

Derek

Nice quiet place good staff nice and comfortable bed. Refrigerator ice make inside the refrigerator. You don’t have to walk the hall fully furnished very good and comfortable place.

Family

10/10

Exceptional

22 Mar 2026

Tea

The room was excellent and spacious! Would definitely go back to stay there if I’m in the area!

Partner

8/10

Excellent

18 Mar 2026

James

Clean room, responsive staff

Self

10/10

Exceptional

04 Mar 2026

Jen

Love this place so much, I came back again! A completely welcoming staff, excellent amenities, great location, and the room was perfect - thank you!

Self

8/10

Excellent

02 Mar 2026

Kelli

Room was clean. I liked, in the online pics, that they showed the bed & bath back off in a \"back Space\", partly secluded by the television & desk area; and it was in my suite this way, but the front door opened and that is the first thing you see.. So that was disappointing. They did a very good breakfast spread in the morning which was well managed & kept clean. Coffee available 24 hrs. WIfi is metered and television cable options were limited, but I could sign into my movie apps and watch my own shows. It was fine for 10 days. Staff were pleasant, and they had snow shovels available for guests to dig out their vehicles after the plows had been through after the blizzard.

10/10

Exceptional

27 Feb 2026

Cristina

Extremely clean, spacious, luxurious, quiet, and the staff was amazing.
Very happy and i will definitely be staying there again.

Self

10/10

Exceptional

25 Feb 2026

Jennifer

Friendly staff, excellent amenities, beautiful room!

Self

10/10

Exceptional

22 Feb 2026

Antwaun

Everything was great about the hotel

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

gabriela

cute

10/10

Exceptional

19 Feb 2026

Cindy

Excellent

8/10

Excellent

19 Feb 2026

Vera

Room was good. Breakfast was excellent.

Friends_and_family Friends

8/10

Excellent

17 Feb 2026

Brenda

Overall room was great and spacious.

Family

10/10

Exceptional

16 Feb 2026

Vincent

Clean room nice staff great location

Leisure Partner

10/10

Exceptional

16 Feb 2026

Nicauris

Good experience overall

10/10

Exceptional

16 Feb 2026

Timothy

Room was spacious and clean. The hotel was spotless and the staff were very friendly and helpful.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Nickolson

It pretty competitive with the Hyatt, great overall

Partner

10/10

Exceptional

11 Feb 2026

Robin

The hotel staff is friendly and helpful. The room was well laid out and spacious. The hotel rooms are in a different building than check-in, the lobby, breakfast and the pool. It’s not a far walk, but it was unusual. The kitchen is a full kitchen, which is greatly appreciated. The room was comfortable but the carpet had a little damage and discoloration in a small area, looking like it was not clean at first glance but quite visible as the area was prominent. Turns out it was damaged, not unclean. Not perfect, but the room was a very good value and very acceptable. The shower was great and the water was hot. I would certainly stay there again.

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Karen

Room was clean. Staff was nice

Partner

10/10

Exceptional

04 Feb 2026

Anne

Spotless too

10/10

Exceptional

26 Jan 2026

Brian

Excellent stay best sleep I’ve had in a hotel

2/10

Poor

25 Jan 2026

Dawn

I cancelled my stay. False advertises. No indoor pool. No hot tubs. One staff person. Breakfast in a totally different building which is walking distance. Pictures are also deceiving.
Stay away!

10/10

Exceptional

23 Jan 2026

Olivia Gloria

Friendly greeting, the room is clean and feels like home.

8/10

Excellent

20 Jan 2026

Anisa

Check in was quick and easy.

Leisure Family