Name: Crowne Plaza Saddle Brook
Address: 50 Kenny Place, Saddle Brook, 07663, US

10/10

Exceptional

13 Jul 2026

FATEMEH

Room was clean.

8/10

Excellent

12 Jul 2026

Matthew

Need a refrigerator in the room

Self

6/10

Pleasant

10 Jul 2026

Iyad

The hotel from the outside looked very old and distressed. The inside was cheaply remodeled and had a really bad smoke odor despite saying smoking is not allowed. The cleaning crew took my daughters Airpods and we had to hunt them down ourselves with very little front desk support.

Family_with_children

8/10

Excellent

06 Jul 2026

Jose Luis

El hotel es un poco viejo, pero en general las condiciones son buenas, la limpieza de la habitación bien. El único defecto fue que no servia la caja fuerte de seguridad. El personal muy amable.
La ubicación no es la mejor, sino tienes carro, debes aprender a utilizar el servicio de transporte público (400 mts del hotel) o Uber.

Friends

10/10

Exceptional

05 Jul 2026

Fiada

It’s very nice place clean I give 10/10

Family

10/10

Exceptional

28 Jun 2026

Brianna

The room was clean. The staff was very polite and welcoming. Only complaint was our air conditioner was not working that well .We made no complaints of it to the front desk . Would stay again . (We only stayed one night.)

Family_with_children

6/10

Pleasant

28 Jun 2026

John

Not bad for one night.

Family_with_children

8/10

Excellent

27 Jun 2026

John

Very noisy, near highway., otherwise clean and comfortable.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

John

Very clean, comfortable beds and pillows

Self

10/10

Exceptional

27 Jun 2026

Debra

The room was nice and big, the bed and pillows were very comfortable, the hotel is clean. The staff was so friendly and nice and Mohammed at the front desk was lovely. It’s very close to lots of things that we were visiting. And the breakfast in the room was delicious.!!

Family

8/10

Excellent

26 Jun 2026

Emmanuelle

Good place.

Family

10/10

Exceptional

21 Jun 2026

Dimitri

Overall a great stay. Would definitely go again.

Family

2/10

Poor

18 Jun 2026

Marlon

I arrived at the hotel at check-in time only to be told that my room was not ready and that I would need to wait several more hours before it became available. No alternative rooms were offered.

Because the hotel was unable to provide the room I had reserved, I chose not to stay. Despite this, my credit card was still charged. More than a week later, the hotel continues to refuse to issue a refund.

To make matters worse, the customer service was extremely disappointing. The staff were unhelpful, showed little interest in resolving the issue, and provided no meaningful assistance. Overall, this was a frustrating experience, and I would not recommend this hotel.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Julia

This hotel is not clean. They didn’t clean my room for over 7 days! I put the garbage out of the room - it took forever for them to pick it up despite me telling them to do so if they do not clean the room. The hotel is constantly used to have large group gatherings and celebrations. There are lots of people everywhere who do not even stay in the hotel. This is the only IHG hotel in the area. I have been a long term member of IHG and I can say for sure this is not a typical IHG hotel. The hotel is dirty. There is no breakfast. The pool was not even filled with water when we stayed there. There is no noise isolation - I basically could hear people talking on the upper floor while in the bathroom. The iron was burnt and I made marks on my partner’s shirt because of the previously burnt iron sole plate. The hotel did not care about changing towels or cleaning the room. We had to ask for extra towels. There is no close by place to dine except the bagel store on the corner. There are no places to eat nearby within walking distance except for the bagel place.

Family

10/10

Exceptional

17 Jun 2026

Amy

Clean, quiet and friendly staff.

Partner

6/10

Pleasant

17 Jun 2026

Mawusi

A nice enough hotel but the prices were high due to proximity to World Cup venues. Be warned that this property is right next to the Garden State Parkway. The rooms facing the highway are not well sound proofed and you will hear road noise. Also, if you are on the 11th floor, it is right below the Skyline Bar and if they are having events you will hear the noise and music.

Self

10/10

Exceptional

11 Jun 2026

Chelsea

The staff was amazing !!! The manager of the restaurant was so kind and accommodating we got into our hotel late and although the restaurant was closed, he provided food for our family. It meant so much to us. We will definitely be staying here. We travel to Jersey at least once a year this year we went twice.

Family_with_children

10/10

Exceptional

10 Jun 2026

Guerly

A nice tucked away hotel with great venue and clean room.

Partner

4/10

Poor

08 Jun 2026

Yuvraj

The room was decent and didn't have that many complaints. However, there were a ton of cracks in the walls and the ceiling. The air conditioning was very inconsistent. There aren't many amenities that you would normally get at a Crowne Plaza, so this one was significantly worse than other properties for sure.

Partner

10/10

Exceptional

06 Jun 2026

SUSAN

My husband and I enjoyed our one night stay. We were attending a wedding and the hotel was perfectly located.
Our room and bathroom/shower was clean, and the beds and pillows were great.
We enjoyed eating dinner and breakfast was wonderful. We both especially enjoyed the eggs.
Check in and check out was easy.

Partner

4/10

Poor

05 Jun 2026

Bernadette

The room was a standard room with 2 beds, the ceiling in the bathroom was peeling, the furniture was old and not dusted (I actually found a dime under the telephone), the room service menu had all stains on it but since it was a weekend, they did not do room service and there was no refrigerator in the room. I will not stay there again. The front desk person was ok but she did not explain anything i.e. no room service and that there was a party that evening which would affect parking

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Johanna

Perfect stay

Friends

8/10

Excellent

04 Jun 2026

Savay

The staff was courteous and professional. Rooms were clean. And the service at the bar which stayed open pretty late was great! I will definitely stay again whenever I’m in the saddle Brook, New Jersey area.

Self

10/10

Exceptional

30 May 2026

Jacob

Great room very very clean

Partner

8/10

Excellent

27 May 2026

Liza

.

6/10

Pleasant

22 May 2026

Dana

I've never been to a hotel with no fridge in the room I was disappointed

Partner

6/10

Pleasant

22 May 2026

Nader

The staff are not helpful, I tried to add my two nights to my hotel account and they said I will not get any credits as I booked through third party , and this never happened with other hotels before and when I asked to get a checkout receipt last day they refused too and they said go ask Expedia because you booked through third party .

Self

10/10

Exceptional

18 May 2026

Cindy

Great

8/10

Excellent

18 May 2026

Alexandra

Our one night stay was pretty smooth. The place was clean and fairly well-kempt if a little outdated.

The room was comfortable and everything we used worked well like the a/c, wi-fi and the bed was comfy.

The only weird quirk was the breakfast buffet. It was on the rooftop bar/rest which was lovely. I went up there a little after 7am when it was suppose to open. They were still setting up the hot bar there was mostly just fruit and nature valley bars set up. It didn’t matter anyway bc I just wanted coffee and a couple bananas. Then I was asked for a ticket. Ticket? In my welcome one sheet there was no mention of needing a ticket for bfast. The lady was nice and let me go with the coffee and fruit but still. Add to this, the coffee was little better than what I would have made in my room with the k-pods. All in all I’d return but it was just funny.

Partner

10/10

Exceptional

18 May 2026

Massoud

A great place to stay, very clean and comfortable

Family

2/10

Poor

17 May 2026

AJ

Failure of “leadership” by the General Manager who attempted to investigate scalding water in bathroom by sending a goon-looking man with an angry demeanor attitude. Water temperature is not regulated in the rooms! Insisted to check-in on the initial reservation. Yes, I was agitated but need to have been at an important meeting..

Do yourself a tremendous favor checking-in at the nearby Marriott 1/4 mile away. EXCELLENT in every aspect whereby the GM and I later enjoyed an insightful conversation whereby explaining the my wife had retired as a VP of Operations of a company which managed 162 hotels and built new properties.

Be guided according!

Self

10/10

Exceptional

15 May 2026

Estera

Nice relaxing, usually stay here

Friends_and_family Friends

8/10

Excellent

13 May 2026

Toby

Some of the electrical sockets weren’t working. Overall a good place to stay.

Self

10/10

Exceptional

12 May 2026

Ruy

The staff were very friendly and professional.

Family

8/10

Excellent

12 May 2026

Jana

Very nice

Self

10/10

Exceptional

11 May 2026

Hector

Everything was good

10/10

Exceptional

09 May 2026

Kimberly

Staff are always amazing every time we stay there, one of the cleanest hotels we've stayed at in a long time!

10/10

Exceptional

07 May 2026

William

It was ok

Self

6/10

Pleasant

06 May 2026

Nicole

There was a large section of the ceiling uneven and missing paint. Unfortunately it was the first thing I noticed when I walked into the room. Otherwise the staff was friendly.

Self

10/10

Exceptional

05 May 2026

John

great option to stay outside NYC - self-park savings, very clean rooms, friendly staff and convenient location when having meetings in NYC (mine were waaaaay down on Wall St) - great savings on a safe option

Self

8/10

Excellent

30 Apr 2026

Jamie

Room was clean , bathroom really small

8/10

Excellent

20 Apr 2026

Helen

Did not have food on the property.
Electricity was glitchy. A/C and phone stop working. Got stuck in the elevator at one point

Partner

8/10

Excellent

20 Apr 2026

Joanna

Breakfast not fresh at all

Partner

4/10

Poor

19 Apr 2026

Daryl

I am a member and was rushed out no late check out , house keeping banging on door bery unprofessional. The restaurant was horrible staff dont speak english and food not cooked.

Self

4/10

Poor

15 Apr 2026

NITA

Didn’t eat the breakfast

Partner

10/10

Exceptional

07 Apr 2026

Keyond

Clean room and nice staff

Partner

10/10

Exceptional

03 Apr 2026

Rachel

The room was much smaller than expected, but everything went well.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Naseer

It is a great place, clean, friendly, well taken care of and close to everything. The only thing that is missing in the room was a mini refrigerator, other than that it is a good place to stay.

Family_with_children

10/10

Exceptional

02 Apr 2026

Cruz

Great restaurant view.

Partner

8/10

Excellent

31 Mar 2026

Karen

2 weeks later they still have a hold on my card. Why??

2/10

Poor

27 Mar 2026

Fareena

Property was outdated and pool not operational. Near train tracks.

Family

6/10

Pleasant

26 Mar 2026

Merhre

Hair all over the bathroom

6/10

Pleasant

25 Mar 2026

Brenda

Rooms were clean , lobby was clean

Family

6/10

Pleasant

24 Mar 2026

Keri

The room was clean, staff was really nice, hotel in itself smelled really good. The beds were not that comfortable.

Upon checking in where I already paid for my whole stay, I was charged another 800$ when I argued it I was told it doesn’t charge me it’s just for the file for security. However this 800$ was taken out of my bank account available money and I was short that money my whole trip. Which in turn made my stay very inconvenient for me! I was visiting from Missouri and I needed every penny. I was just told it could take up to 5 days which didn’t help me at all.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Michael

Never stayed in a hotel that just had a sink in bathroom with no vanity or shelves to put toiletries. Or a closet that had its hanging rack 3' off the ground. Couldnt hang my garmet bag as it had no room

Partner

4/10

Poor

22 Mar 2026

JUAN

Room was ready to late, by that I have to made checking late , and nobody gave me excuses

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Charlene

The staff was exceptional. We saw Abraham quite a bit due to the hours we returned to the hotel. He was always smiling, making sure we had everything we needed and giving us a warm welcome upon return. The breakfast option which we booked with Expedia comes with the Sunrise Breakfast (two eggs, one meat, breakfast potatoes, toast and a drink (hot or cold). I wish we could have selected more due to the price-point with Expedia. The room was spacious and we had a view of the highway which also allowed us to see the planes landing at the EWR airport. We could also see trains passing by. The gym was spacious and pretty good for those looking to get a workout in while traveling. There were not additional fees and overall I love this hotel. Would return again.

Partner

8/10

Excellent

21 Mar 2026

Kilsi

Clean room

Self

6/10

Pleasant

19 Mar 2026

Bari

The bedding was stained and the furniture was old and worn.

8/10

Excellent

16 Mar 2026

Stephanie

Rooms large and comfy bed.

Self

4/10

Poor

15 Mar 2026

Henri

The music thumped from the 12th floor late into sat night. I was on the 6th floor and can’t begin to imagine how bad it was above me.

6/10

Pleasant

14 Mar 2026

King

For the price, the room was decent.But the kitchen need to work on they're cooking skills. I ordered chicken fingers and they were not cooked correctly. So I had to bring him back twice and just told him to forget it , and I got something else instead

8/10

Excellent

09 Mar 2026

Desilex

It was nice

10/10

Exceptional

09 Mar 2026

Carla

Yes

Friends

10/10

Exceptional

02 Mar 2026

Bria

r.everytvhing was great

10/10

Exceptional

02 Mar 2026

Yancy

Everything was great

10/10

Exceptional

01 Mar 2026

Israel

Nice hotel for staying

10/10

Exceptional

22 Feb 2026

Kimberly

.

8/10

Excellent

21 Feb 2026

James

Rooms are clean, staff is friendly. Building is beautiful. Only inconvenience is lack of fridge in the rooms. No vending machines. Bring what you need.

Partner

6/10

Pleasant

21 Feb 2026

rosette

My room was ok

Partner

10/10

Exceptional

21 Feb 2026

Destiny

Beautiful stay

10/10

Exceptional

15 Feb 2026

Matthew

Staff and amenities stood out at this hotel. Great location, convenient to many places.

Business Self

10/10

Exceptional

12 Feb 2026

johnnie

Quick check in and Room was Spotless. Hotel was quiet even though a few parties was going on in the conference rooms.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Donna

I had to be there for a family event. The room was very clean, I loved the decor and colors, ample room in the bathroom for toiletries, comfortable bed. What made it five stars was the staff. Danny, the local shuttle driver, gave me a ride to Grumpy's Pizza nearby (former Jersey girl, always has to grab the best pizza when I'm there. Sergio helped me when I had difficulty connecting to the wifi, and Erica was warm and welcoming. There were other staff whose names I didn't catch, but they were all kind and gracious. While the location is a bit out of the way if you don't have a car, like me, I really appreciate the shuttle for getting around the local area. The price/value were great, as a solo traveler, felt safe and was comfortable.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Hinaben

Good overall

10/10

Exceptional

29 Jan 2026

Timothy

The staff at the front desk was so kind and sweet. She really went above and beyond to make sure my stay was a good one. I will be back soon.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Melissa

Clean and comfortable bedding

10/10

Exceptional

06 Jan 2026

Jose

Yes very good place.

Leisure

10/10

Exceptional

05 Jan 2026

Esmatullah

Great place, great view

8/10

Excellent

02 Jan 2026

Myrlene

Fair enough

8/10

Excellent

02 Jan 2026

Myrlene

Just okay

10/10

Exceptional

01 Jan 2026

Chante

The room at the hotel was very clean. Everything was well presented.

Leisure Family_with_children

2/10

Poor

30 Dec 2025

Amanda

The beds are very small and uncomfortable for two people to sleep in.

Leisure Family

10/10

Exceptional

28 Dec 2025

SHANNAY

Great staff, clean hotel and room.

6/10

Pleasant

28 Dec 2025

Denise

No breakfast, staff not overly friendly, room needed maintenance attention

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Daris

No fridge

Leisure Family

4/10

Poor

28 Dec 2025

Frank

I was on the 11th floor right above the room on the 12th floor is a restaurant. The fumes from the kitchen was very grease smell ( we got nauseous) they moved us to the 8th floor. NO!!! Microwave, refrigerator, paper pad and pen. Room around the borders dirty. I could go on. This hotel is a 3.5 star. Should be a 2.5 star.

8/10

Excellent

27 Dec 2025

florence

The room was good. Some of the staff at the front desk need to act professional sitting there.

6/10

Pleasant

27 Dec 2025

michael

Room was in good condition but you need to be able to sleep through the trains coming by the hotel. They are very close

Leisure Family_with_children

4/10

Poor

27 Dec 2025

Neiton

Duty and noisy

10/10

Exceptional

25 Dec 2025

Kimberly

Room was

6/10

Pleasant

25 Dec 2025

Myrlene

Just okay

6/10

Pleasant

22 Dec 2025

Sichang

It is an old building. The bed is narrow and not comfortable. The bathroom is tiny and hard to use by two persons at the same time. Others are ok.

Leisure Family

8/10

Excellent

20 Dec 2025

Duane

The room was very clean

6/10

Pleasant

20 Dec 2025

Joseph

The room was in good condition, the staff was very friendly-I do want to especially thank Danny the shuttle driver and Eddie in the restaurant, who were extremely helpful. My negatives were regarding the fact that because I had a standard room, there was no refrigerator. The addition would cost $25 extra per night. Plus, the the bathroom tissue and toilet paper were limited and of poor quality etc.

Family

10/10

Exceptional

11 Dec 2025

HARRY

Great staff

10/10

Exceptional

08 Dec 2025

Anthony

Every part of the stay was excellent. Looking forward to my next stay.

Business Self

6/10

Pleasant

04 Dec 2025

Lenora

good option if you need to be near New york City but not pay any prices. While the people were very kind and did their best to make us safe, most of the wait staff could not speak English. I am all for hiring immigrants but if they do not know the word for bread…it is problematic.
the room and bed were quiet, clean and comfortable
The toilet got clogged…not good
all in all an average stay

Partner

6/10

Pleasant

03 Dec 2025

Shania

You have to pay extra if you want a microwave or fridge in your room

Leisure Family

10/10

Exceptional

02 Dec 2025

Alexander

This was a really nice hotel, room was clean, showers had multiple heads including rain shower, and staff was super friendly. Also the ac worked great with a loud fan setting that helped us sleep:)