Name: Hilton Garden Inn Ridgefield Park
Address: 70 Challenger Road, Ridgefield Park, 07660, US

8/10

Excellent

21 Jul 2026

Crystal

Great location if you are traveling to NYC but want to save money and stay in Jersey. The water pressure in the showers could use some improvement but other than that I have no complaints.

Friends

2/10

Poor

20 Jul 2026

Allysson

This was the most horrifying hotel experience I have ever had, and I sincerely hope no other family has to go through what my daughter and I experienced. We checked into our first room only to find that it had flooded. After reporting the issue, we were moved to another room. Instead of solving the problem, the second room was infested with cockroaches. We saw multiple roaches in the room, and it was immediately clear that it was not safe or sanitary to stay there.
By this point, it was around midnight. I was traveling alone with my daughter, exhausted, with nowhere else to go. Instead of finding us a clean room or helping us locate safe accommodations, we were left with no safe place to sleep in the middle of the night. What made this experience even more heartbreaking was the response from management. After staff members contacted Manager Delgadillo multiple times to explain the situation, he refused to relocate us or provide a reasonable solution. His response was that we should simply sleep in the cockroach-infested room and that Hilton would reimburse us later. As if money could somehow make it acceptable for a child to sleep in a room crawling with roaches. This was never about compensation. It was about basic human decency, guest safety, and doing the right thing. No parent should ever be put in the position of choosing between exposing their child to unsanitary conditions or having nowhere safe to sleep after midnight.
The lack of empathy was astonishing.NEED MORE SPA

Family_with_children

10/10

Exceptional

19 Jul 2026

Cameron

nice quiet and comfortable location. spacious rooms.

Self

10/10

Exceptional

17 Jul 2026

Melissa

Cleanliness and very friendly staff were the highlights

Self

10/10

Exceptional

13 Jul 2026

Jacquelynn

The staff was great however the furniture needs to be replace.

Self

10/10

Exceptional

12 Jul 2026

Qiana

Great relaxing experience thank you

Partner

10/10

Exceptional

12 Jul 2026

Terry

Very helpful

Self

10/10

Exceptional

12 Jul 2026

Rashawn

Everything at this hotel met my standards

Family_with_children

8/10

Excellent

10 Jul 2026

Lucy

They put to much clorox to the pool

Partner

10/10

Exceptional

09 Jul 2026

Chandrakant

Clean and wonderful stay. Helpful staff. Everything was wonderful

Partner

10/10

Exceptional

07 Jul 2026

Jamie

Staff was friendly and the facility was clean. Overall nice experience

Partner

4/10

Poor

06 Jul 2026

Susan

The hotel was clean. I didn’t like the television lineup. They had a couple of movie channels and a few news. Bad satellite TV.
My room had lost power and I was in the dark without power. It was repaired in the morning but I was not happy. The reservation was for 1room 2 beds. Instead they gave me 2 rooms ..each with one bed.
The restaurant is closed for food on weekends so I had to order door dash
It was an ok trip due to all these things 😩

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Khalia

I soon shall return. To endure the full experience.

Self

10/10

Exceptional

04 Jul 2026

emiliano

Great hotel with great service!

Pet

8/10

Excellent

29 Jun 2026

Harvey

I have stayed at this property a number of times over the years and enjoyed the breakfast. However, this visit I was disappointed in the breakfast- the \"scrambled eggs\" were awful, and the sausage not much better.

Self

10/10

Exceptional

29 Jun 2026

Tomas

Ok

Family_with_children

8/10

Excellent

28 Jun 2026

Emilio

All good

8/10

Excellent

28 Jun 2026

ANTON

Staff was very friendly and very helpful

Family

10/10

Exceptional

28 Jun 2026

Lasha

It’s on the highway and very noisy from outside, otherwise it was OK, just what is expected. Linen and beds and pillows need to be replaced, otherwise amenities and everything else is fine.

Self

10/10

Exceptional

26 Jun 2026

JONGIG

Good

Self

10/10

Exceptional

24 Jun 2026

Javier

Great location

Friends

10/10

Exceptional

21 Jun 2026

lucila

The room was nice and clean. Staff was awesome. I have 3 little ones and they were very nice and welcoming with my children. Staff was the best part of the stay. Breakfast was okay. No complaints

Family_with_children

6/10

Pleasant

21 Jun 2026

William

Parking was perfect.
Bath room door makes kkiiiiggg noisy!
Air can't control its temp,doesn't work any control buttons.
I give 70/100.Thanks.

Friends

8/10

Excellent

21 Jun 2026

Jean Carlos

Muito limpo, os funcionários são muito bons, café da manhã nota 10, estacionamento muito grande. Hotel ótimo pra família.

10/10

Exceptional

18 Jun 2026

Jason

My go to spot when in NJ. Love the staff and the cleanliness. Def recommend. Also a short ride to nearby restaurants and family members

Partner

6/10

Pleasant

16 Jun 2026

Karen

Hotel personnel tried their best. Hotel lobby in good shape. Room in great need of upgrading. HVAC didn't work right, couldn't get TV to power on without staff, remote control guide did not work, ice maker on our floor didn't work right. They advertised a \"restaurant\" which is a joke (no dinner available the days of the week we were there; there were two places nearby for delivery but front desk only had a menu for one of them) and there is a very small bar. Very disappointed thinking I was getting something better with the Hilton name. Will not return.

10/10

Exceptional

16 Jun 2026

Dilshod

Very good

6/10

Pleasant

14 Jun 2026

Sam

Location is best. Close to Dream American mall and Korean town. However, the pool and gym is too small. The staff is very helpful.

Partner

10/10

Exceptional

12 Jun 2026

Kenneth

No issues. Breakfast could have been better. Eggs were empty for a while, and ran out of strawberries but otherwise no issues

Family_with_children

10/10

Exceptional

11 Jun 2026

Edwina

Rooms were clean, quiet location not too far from NYC. Breakfast buffet was good.

Family

10/10

Exceptional

11 Jun 2026

Matthew

All good.

Business

10/10

Exceptional

08 Jun 2026

Thomas

Clean, quiet, and friendly place to stay. Great breakfast, by the way! Plenty of fruit and other healthy options. Really enjoyed our stay. Would def stay again.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

emiliano

Great hotel!!!!

Self

2/10

Poor

08 Jun 2026

Stanislav

Pool no working

Self

10/10

Exceptional

07 Jun 2026

Michelle

nice and cozy

Self

2/10

Poor

07 Jun 2026

Javier

Just be ready and have low expectations. After along flight from Europe I just want to shower and sleep. Well, to begin with there was no towels on my room and housekeeping was gone for the day so good luck. Then the faucet was broken so lot of water on the bathroom. The lady at the front desk was nice at least

Family_with_children

10/10

Exceptional

02 Jun 2026

Dimaris

Everything was amazing. The breakfast was ok.

Family_with_children

2/10

Poor

02 Jun 2026

Michael

We were evacuated from the property early in the morning due to high levels of carbon monoxide. The entire hotel have to be evacuated.

6/10

Pleasant

02 Jun 2026

Joseph

Staff is amazing and very accommodating and will give and do anything you need. The property needs to be updated and fixed. Very old. AC are coming off the walls and don’t work well. Water pressure in shower is very low.

Partner

6/10

Pleasant

29 May 2026

Myounghwa

It was a rainy day; the bathroom smelled strongly, and the showerhead was broken. My husband had a very uncomfortable shower.

Friends_and_family Family

10/10

Exceptional

27 May 2026

RACHEL

Very clean the only thing I didn’t like was the air-conditioning unit made a lot of noise that needs to be upgraded other than that great place

Self

2/10

Poor

26 May 2026

Andres

I have stayed several times in this hotel I had never had a problem but this time my weekend was terrible, first they had guests who let the children run in the corridors until late at night, second I was in the pool with my son we had to leave for them they began to throw chairs into the water and third Saturday night I went out to a dinner with some friends and when I returned he tried to enter my room and it was impossible I approached the front desk to see what happened and they tell me that the card reader on the door ran out of batteries they had to give me another room why the answer was that maintenance was not in the hotel at that time, I had to go to another room knowing that all my personal things were in that room they did not care about the guest's food it was such an unpleasant experience that I will not return to this hotel anymore

Friends_and_family Family

4/10

Poor

25 May 2026

Wanda

Disappointed being it’s the Hilton name.. Elevators not working properly, keys worked when it wanted to , no staff attending front desk several times, simple requests like extra towels went unanswered, having a child not being able to use the tub was hard, the only positive things were large room and bathroom but not even breakfast area was Hilton quality , next trip staying elsewhere

Friends_and_family Family

10/10

Exceptional

25 May 2026

Heesang

clean room and helpful staff

Partner

4/10

Poor

24 May 2026

Maxin

First arrival the lobby was taken over by a group of travelers . The lobby was taken over every hour even late at night . Now, you will think that I will find peace in my room . The smell of a previous smoke was definitely present . Appliances falling apart .
Wallpaper falling off , broken chair desk wood coming off . Seriously , it was just sad. I had higher expectations as it was a “Hilton” .

Family_with_children

8/10

Excellent

24 May 2026

JUAN

No breakfast, and better you find a place to eat because this place sell nothing fresh, be careful, my tomie still hurts.

Partner

8/10

Excellent

24 May 2026

Klara

The hotel was nice and the staff were very helpful

Family

6/10

Pleasant

23 May 2026

woo

This hotel is very outdated and old. For the similar price, Holiday inn is very clean and bright. The rooms are depressingly dark and old furnitures are even more depressing. I wouldnt stay in a Hilton garden Inn anymore from now on.

Self

10/10

Exceptional

23 May 2026

Patricia

Rosa was a great maid and Felix at the front desk was amazing. The room was great and clean

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Sandra

Everything was excellent. Thank you

10/10

Exceptional

20 May 2026

Dorene

Felix and Dante were really good and checking us in checking us out and making sure our state was pretty good. It's good to always feel like you have good people around.

10/10

Exceptional

19 May 2026

Ivanda

Safe park

Family_with_children

8/10

Excellent

18 May 2026

yong

Very nice location. Hotel is probably built long ago, yet it looks like it's maintained well.
Only issue we had was.. AC noise was way too loud; may be because the system itself is old. Other than that, everything else was okay

Friends_and_family Family

10/10

Exceptional

17 May 2026

Cristina M.

I've stayed here several times. The breakfast is always good. However, I did not have it this trip. Rooms are always clean and comfortable.

10/10

Exceptional

14 May 2026

MINHEE

My parents in laws enjoyed the stay! They rested well and loved the spacious room. Also the location is convenient by car to go route 95 or 80.

Family

10/10

Exceptional

13 May 2026

Aleida

N/A

Family

6/10

Pleasant

10 May 2026

Chloe

Decent hotel for the price. The location was convenient and parking was easy, which I appreciated. However, there were a few downsides. The TV was not a smart TV, so there was no YouTube or Netflix, and the channel selection was limited. I was also disappointed that the welcome water cost $3 instead of being complimentary. Check-in took a long time because the staff seemed very slow, and the elevator was unusually slow as well. Overall, it was exactly what you would expect for the price. Nothing amazing, but not terrible either.

Partner

8/10

Excellent

08 May 2026

Elaine

We didn't try breakfast, too expensive. Everything else was good!!!

Partner

10/10

Exceptional

06 May 2026

leerose

The stay was great! big room and clean!

Partner

10/10

Exceptional

04 May 2026

Ernest

Breakfast was good. Wouldve been better if it was included

Family_with_children

8/10

Excellent

03 May 2026

Jason

Desk staff are always helpful.

Partner

6/10

Pleasant

03 May 2026

Jossie

The staff was lovely, that’s about it.

Partner

8/10

Excellent

29 Apr 2026

Jason

Convenience, clean, and nice rooms for a quick stay. My go to spot on the go!!

Partner

4/10

Poor

27 Apr 2026

Rose

The room was okay. Stains on the carpet but no big deal. I stayed at this hotel last month and had a great experience, this time was the complete opposite. Between contacting the hotel directly and Hilton customer service, I was told I did not have a reservation although I had a reservation number from experian and the customer service rep was playing a whole guessing game with me and telling me I did not book it through Expedia . Then I’m transferred to so many different representatives and no one could help me to the point I would get transferred to someone else mid convo and back to the front desk who hung up on me cause he was too busy.

Self

8/10

Excellent

27 Apr 2026

Lauren

Good but had to wait to check in

8/10

Excellent

25 Apr 2026

Jairo

Rooms are good. Many of the amenities require Hilton Honors membership. We took advantage of the trial period to use the WiFi and such. But breakfast is only included with the Honors membership. Rooms are nice. Pool has no hot tub, but they do have a gym. Very friendly staff and rooms are spacious and quiet.

Family_with_children

4/10

Poor

22 Apr 2026

Hong

Room was clean, beds were uncomfortable and pillows were flat, we also asked housekeeping for extra towels and didn’t get any as requested, had to pay for breakfast , parking was easy and felt safe , coffee in lobby was nice, pool was very cold, it was nice to have snacks for purchase, the hotel was near a park which was great for kids and activities/ exercise, Fabian was very great and always checked in with us.

Family_with_children

6/10

Pleasant

22 Apr 2026

Seung

It is okay to stay. The rooms bit noisy due to Highway and not much barriers from the morning sunshine. However what is funny was I was told from the Front when checking in that breakfast buffet servers in the morning. Turned out it was not free at all. Didn't pay attention It was NOT FREE and grabbed one small peace of cookie size of pie, and we had to pay $25. Remember there is no free Breakfast!

10/10

Exceptional

19 Apr 2026

Frank

for you in the morningyou wanr a peaceful ret with a good breakfast available in the morning... This is the place to stay. There is not much going on within walking distance
from the hotel. However the pool and workout room are clean and useful.

Partner

10/10

Exceptional

18 Apr 2026

Harvey

Lived everything!

Partner

8/10

Excellent

15 Apr 2026

Natasha

The room was clean spacious, staff Flex, Dante and Christa were amazing and helpful. Breakfast was pretty good. I would stay here again.

Family_with_children

2/10

Poor

14 Apr 2026

Jenessy

I recently stayed at the Hilton Garden Inn Ridgefield Park for my birthday, and unfortunately, it turned out to be one of the worst hotel experiences I’ve had.

We checked in around 8 PM as a family—my husband, my 5-year-old son, my 80-year-old grandmother, and myself (currently pregnant). From the start, we were placed in a room right next to the elevators, which produced extremely loud and constant mechanical noise throughout the night. It was unbearable. On top of that, the AC in the room was not working, making the situation even more uncomfortable—especially given my pregnancy and my elderly grandmother’s needs.

By around 10 PM, after realizing we wouldn’t be able to sleep, I called the front desk to request a room change. I was told there were no rooms available, which I later found to be untrue, as rooms were still listed online. It felt like we were not offered a solution simply because alternative rooms may have been more expensive. I would have gladly paid the difference if it had been offered—sleep and comfort for my family were far more important.

We ended up not sleeping at all that night. It was incredibly frustrating, exhausting, and honestly ruined what was supposed to be a special birthday stay. To make matters worse, when I reached out afterward, the hotel refused to issue a refund and instead offered just $25 in reward points. After paying $215 for a night we couldn’t even rest, this felt dismissive and unacceptable.

This experience was a complete waste

Family_with_children

8/10

Excellent

13 Apr 2026

Melissa

Room had hair all over the shower.

Family

10/10

Exceptional

06 Apr 2026

kareem

Nice place nice staff the shop little expensive but overall the hotel nice

Partner

10/10

Exceptional

06 Apr 2026

Ju

.

8/10

Excellent

05 Apr 2026

Rong Miao

N/a

Family_with_children

10/10

Exceptional

04 Apr 2026

Mehdi

Wonderful place to stay in.

Partner

8/10

Excellent

03 Apr 2026

Tonisha

Good
Clean and convenient for the purpose

10/10

Exceptional

02 Apr 2026

Michelle

Very nice clean and the staff was amazing

Family_with_children

10/10

Exceptional

01 Apr 2026

Stephen

Decent breakfast, great staff, clean

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Ruben

The air conditioning keep the room fresh but it wasn’t cold. The flat sheet had a stain.

Family_with_children

8/10

Excellent

31 Mar 2026

Brayan

Room, lobby and parking lot were clean. Staff were nice and helpful. Breakfast was not included in the stay so I did not partake. Parking lot was easy to navigate.

Partner

8/10

Excellent

30 Mar 2026

Katie

Clean room

10/10

Exceptional

30 Mar 2026

Rosemarie

From check in to check out our stay was amazing. Would definitely stay again.

Family

10/10

Exceptional

30 Mar 2026

Lana

This was the perfect hotel for a short stay in the area. Felix at the front desk was beyond helpful, and extremely welcoming. The room was clean and comfortable. I would 100% stay again.

Partner

8/10

Excellent

30 Mar 2026

Michael

We enjoyed our stay at Hilton Garden Inn. The parking was great and the hotel was clean.

Partner

10/10

Exceptional

30 Mar 2026

Edwin

We were here for three days before our cruise to Bermuda. Staff was great. Park and stay was arranged

10/10

Exceptional

29 Mar 2026

Jose

The breakfast was great and fair price!! Very clean and the staff was awesome! The only thing I was disappointed by is that there was no smart tv!

Family_with_children

10/10

Exceptional

29 Mar 2026

fran

Everything was great

Partner

8/10

Excellent

29 Mar 2026

Linda

Breakfast cost was reasonable. Room clean but need to ask if you want any room service if staying multiple days…otherwise they do not “refresh” the room

Partner

4/10

Poor

29 Mar 2026

Kee

Heater won't shut off and loud.
Lost sleep.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Allison

The room was not ready immediately when we arrived, but the hotel made it up to us by giving us some snacks and a later check out. Thank you!

2/10

Poor

29 Mar 2026

Theresa

Horrible, will never stay there again. Asked for early checkin, did not get into room until 3:35pm. Card for room did not work twice. No restaurant in hotel. Front desk personnel had no manners. I had to give a 50.00 deposit while the room was paid in full. Never had to do that, this was a first.....will never go back to that hotel again. Very dissatisfied

6/10

Pleasant

27 Mar 2026

Beverly

The whole experience was blah. The woman who greeted us looked downcast and tired. A warm smile and a bit of enthusiasm would have been nice. She told us the room did not include breakfast, although we hadn’t asked. She might have pointed to the coffee stand which we hadn’t noticed and suggested we help ourselves. She might have said something nice about breakfast, described it briefly, and mentioned the price. In addition, a nicely worded brief description of the breakfast on a card in our room, describing it and noting the price, would have been nice. The first thing that greeted us when we opened our room door were two bottles of water and a sign saying they cost $3.00 each! Given that we paid over $200.00 for a very ordinary room, how much nicer it would have been to read a sign that said: “Hilton Hotels welcome you! Please enjoy this water, complements of us! We hope you will come again!” The sign in the parking lot admonishing us to lock our car doors could have been worded in a much nicer way. I actually remarked to my husband about the sign as we arrived and parked, saying how unfriendly and nasty it sounded. We chanced upon a lovely cleaning lady in the elevator with whom we exchanged a few words. She gave us a gorgeous smile and wished us a lovely stay. It seemed to come from the bottom of her heart. The hotel’s lobby was nice and airy. The bed was good. Everything functioned well, except the ice maker on our floor; it was broken. A total blah experience.

Family

10/10

Exceptional

27 Mar 2026

Joshua

Good breakfast, clean room, everything worked, staff were solid.

Partner

8/10

Excellent

25 Mar 2026

Matthew

fine

Business

6/10

Pleasant

23 Mar 2026

Mark Ryan

good hotel will

10/10

Exceptional

23 Mar 2026

Keisha

They were very nice and pet friendly

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

Patricia Bandy

Staff were professional and friendly. Shower-wise, you need to let it run for a couple of mins. Furnitures are not fully uptodate, but that doesn’t bother me. Bed was comfortable, beddings were clean.

10/10

Exceptional

23 Mar 2026

Renee

Felix was the epitome of top level service. I will return just because of him and the level of customer service anticipating needs and his positive attitude.

Self