Name: Extended Stay America - White Plains - Elmsford
Address: 118 West Main Street, Elmsford, 10523, US

6/10

Pleasant

25 Jul 2026

Shondrea

N/A

10/10

Exceptional

15 Jul 2026

Shondrea

Staff was helpful and friendly. Room were cleaned and made our stay a pleasure.

Family_with_children

8/10

Excellent

01 Jul 2026

Karen

Staff are very helpful & nice. A kitchen set is complimentary & available upon request.

Self

2/10

Poor

29 Jun 2026

Nimesh

Parking space was very dirty. Animal poop was there near staris.
On expedia they claim free breakfast but there was none.
Overall bad experience and I will avoid staying again.

Family_with_children

6/10

Pleasant

26 Jun 2026

Kyle

The hotel was clean and the staff was excellent. BUT… the only problem I had was the creepy parking garage behind the hotel. It’s dark and you have a far walk to the elevator. There were many people hanging out in and around the garage drinking and smoking ect. The garage is very dirty and you have to walk by all these people to get to the entrance inside. Not safe for women or kids in my opinion.

Self

4/10

Poor

24 Jun 2026

Kenneth

Very dated room, old loud refrigerator with painted touch ups, very dated looking bathroom, dirty parking garage with people hanging out smoking and drinking. Not a pleasant environment

Pet

2/10

Poor

19 Jun 2026

Dulcelina

This hotel is very dirty, has a horrible smell, nothing is good

10/10

Exceptional

09 Jun 2026

Tanya T

It was worth the value

2/10

Poor

08 Jun 2026

Jorge

We waited 30 minutes at the front desk! No one was present. Calling by phone, calling loudly across the counter. We didn’t stay. Left the find another hotel. Found the place a bit sketchy. 1 inter poor soul was waiting as well to check in. 4 existing tenants waiting for the front desk to be occupied as well.

Partner

2/10

Poor

01 Jun 2026

Shireen

Horrible not a garbage pail in the room not one cup in the room nothing dirty by nightstand just awful. I was pissed off. I would never return back to that hotel again. It was never like that.

Self

10/10

Exceptional

31 May 2026

Jim

We recommend this to everyone. The staff was friendly and arguably the largest room we have ever stayed in for the price

Pet

8/10

Excellent

31 May 2026

Latorya

The breakfast selection could of been better

Partner

10/10

Exceptional

26 May 2026

Kehinde

Very old

10/10

Exceptional

22 May 2026

Casey

I arrived early and was met with the sweetest front desk staff, who ensured the room was inspected and properly cleaned since I was there early and they were just finishing up cleaning from checkout. Both, the manager and customer service professional were so kind, courteous, and helpful. I will not hesitate to recommend this location for any of my colleagues.

Self

2/10

Poor

22 May 2026

Magyuri

Room not available at check in, people smoking mj outside

2/10

Poor

17 May 2026

jamie

The picture of the hotel on the website did not match in person. It ac also was not as good as I thought it would be. The towels were never picked up and we had to ask and retrieve our own. The breakfast was not anything but cereal bars and oatmeal. We ended up with a screw in our tire from the parking lot our first night there.

The hotel staff in the other hand was super friendly. And good at their job nothing wrong with them.

I would not rebook again

Friends_and_family Friends

4/10

Poor

29 Apr 2026

andrea

The best thing about this place was the staff every single employee there was so incredibly nice and helpful and friendly. The facilities, however, are really dingy and dirty. The doors are all banged up and it almost feels like people were breaking into each room at some point. The walls have scuffs all over them. The floors are really dirty. There’s always a smell of pot in the air. The parking garage is dimly lit so it makes you nervous when you go out to your car. The refrigerator and kitchen is really dingy.

Self

4/10

Poor

27 Apr 2026

Chris

We had issues with the broken microwave and a tv that didn’t work right. I asked the staff to move us and was told that they couldn’t because the vacant rooms were reserved for orher guests that had not checked in yet.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Bobby

Good property and staff as well.

Self

6/10

Pleasant

23 Apr 2026

Gary Richard

Missed breakfast as left early doors.

Self

10/10

Exceptional

22 Apr 2026

Brylee

Stayed for 4 days. No room service, but staff is friendly and helpful. Saw cleaning crews all the time, definitely good management

Partner

2/10

Poor

21 Apr 2026

Ernesto

Place is old, full of roaches, no ice, no coffee, no coach to seat, this place is disgusting.

6/10

Pleasant

20 Apr 2026

Natasha

Rooms needs major cleaning especially the sink and shower along with dusting

Partner

8/10

Excellent

06 Apr 2026

Euclid

Good clean spot to go to when u need some rest. I always go here cause i like the fact that i can cook in my toom like im home

8/10

Excellent

04 Apr 2026

Elizabeth

The breakfast menu was very limited in comparison to the sell in the booking description.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

EDWARD

Great stay for business. Quiet, good food selections & good value

Self

8/10

Excellent

23 Mar 2026

Lliana

very active hallways hard to sleep

Self

8/10

Excellent

22 Mar 2026

Kareemah

Clean room, nice staff

6/10

Pleasant

18 Mar 2026

Emanuel

The first room I got was on the fourth floor and someone was frying food with the door to their room propped open.and the hall smelled of it. I able to get a room on the 7th floor. room 715, seemed nice at first till i noticed that the toilet runs all day and night. there was no stopper in the bath sink, the electrc cooktop was very defective. the left burner seems to work but the thing is old and you cannot read the knob. the right burner did not work at all,. the refridge was also intermittently noisy and thats all night too. the microwave is rusted on the inside.

6/10

Pleasant

16 Mar 2026

Desiree

Clean room

Family_with_children

2/10

Poor

15 Mar 2026

Mustafa

Dirty

10/10

Exceptional

14 Mar 2026

lexaida

Great place to stay and good on price.

Family_with_children

10/10

Exceptional

13 Mar 2026

DEBORAH

No utensils in kitchen and none available but it was a short stay

Self

10/10

Exceptional

13 Mar 2026

Courtney

Very clean room, staff is polite and helpful, coffee in the morning was delicious and free, check in and check out very fast and easy, a comforting stay

10/10

Exceptional

01 Mar 2026

Sara

Clean room, great staff, good wifi.

Partner

6/10

Pleasant

26 Feb 2026

Scott

The staff was indeed courteous; the only offerings in the morning was bad coffee; no breakfast. I only stayed one night and drove home the second night. I did not want to stay again. The driveway to the parking lot was poorly plowed with way too much remaining snow.

Self

10/10

Exceptional

18 Feb 2026

Harold

Very clean

10/10

Exceptional

15 Feb 2026

Tina

I wish i could've spend more time!
But i will in the future

10/10

Exceptional

12 Feb 2026

Margery

Easy to use

10/10

Exceptional

03 Feb 2026

KENNETH L

While dealing with a family tragedy, Amanda and her staff were exceptionally professional and empathetic to my situatiin

6/10

Pleasant

28 Jan 2026

Pierre

When booked, it stated there was breakfast, my husband did not see breakfast not one time and he would was staying there to be close to the hospital where he worked nights since there was inclement weather. He would come in the morning from his shift looking for breakfast. The property could certainly use some updating, but outside of that and not having breakfast included, as advertised, the staff was very nice and the parking garage was a plus. There was a lot of snow and he dod not have to be in the cold cleaning off his car.

Business Self

8/10

Excellent

26 Jan 2026

Charlene

Yes the room was clean and the staff were excellent

2/10

Poor

25 Jan 2026

Saul

Never go to a place where there are bedbugs, or I don’t know what insects

Family

10/10

Exceptional

19 Jan 2026

Yadira

Exelente localidad

10/10

Exceptional

18 Jan 2026

Tawana

Good

6/10

Pleasant

17 Jan 2026

Monique

The refrigerator needs to be updated. The shower needs to be fixed. When i was taking a shower, the tub was filling up with water.

Leisure Partner

2/10

Poor

14 Jan 2026

Oletha

Worse place I've every stayed at

10/10

Exceptional

13 Jan 2026

Michele

Wonderful staff and management

10/10

Exceptional

13 Jan 2026

Michele

The staff, particularly the day desk and management went above and beyond! I was blessed to have such wonderful ladies taking care of me during a very stressful time, I’ll always be grateful!

Partner

2/10

Poor

13 Jan 2026

Renee

Hotel was recommended by the hospital my dad is having his surgery at and this hotel is dirty. There was a foot print on the shower mat the fridge had rust all over the door. There
Were bugs on the floor in the bathroom. Very disappointed that a hospital would recommend this place

Family

8/10

Excellent

12 Jan 2026

Michelle

It was a short stay. The night staff were friendly and helpful.

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Sadae

Courteous staff

Leisure Self

8/10

Excellent

03 Jan 2026

Kelly

Great deal on New Year's Eve. Bed was ok. Cleanliness ok. Good for just over $100 and our needs

2/10

Poor

01 Jan 2026

Marilyn

I’m pretty sure they use Hotel as a shelter too, a lot of noise people talking loud the refrigerator and the heating made a lot noise the parking it’s behind the hotel not to much light very uncomfortable doesn’t feel safe!!

Partner

6/10

Pleasant

01 Jan 2026

Abiel

Clean room

8/10

Excellent

30 Dec 2025

Christopher

Best for the price.

Business Self

10/10

Exceptional

29 Dec 2025

Luis

Good

10/10

Exceptional

29 Dec 2025

Michele

Wonderful guest service, kudos Maria for above and beyond service and compassionate professionalism, clean and comfortable, safe and affordable. Would stay again for sure.

Partner

6/10

Pleasant

20 Dec 2025

Melissa

My first room had no shower curtain and no heat, my second room was better but the property itself can use some deep cleaning and upgrades.

Business

2/10

Poor

17 Dec 2025

Joseph

Breakfast was one of the smallest muffins I have ever seen. The TV did not work and the front desk said no way to fix it the dish satellite dish was out of service - frozen becasue of a snow storm 3 days earlier

Business

10/10

Exceptional

10 Dec 2025

Debra

Room was great and so was the staff!

10/10

Exceptional

03 Dec 2025

Debra

Very comfortable and staff was great and accommodating!

2/10

Poor

03 Dec 2025

abbas

The are very stingy, no soap for hands was nor for body no shampoo, no conditioner ,no coffee or tea ,no hot water, to take a bath

10/10

Exceptional

22 Nov 2025

Resson

Thank you Amanda for going above and beyond.

Business Partner

10/10

Exceptional

19 Nov 2025

Ira

The heat and air conditioning were good. Hotel staff were friendly.

Leisure Self

2/10

Poor

19 Nov 2025

Evelyn

Checked in to a room with a non working fridge! Asked for assistance and was told by Jon to turn it off and on and wait a bit for it to work. After an hour, spoke to someone else about changing the room or the fridge and no call back or assistance! Went to dinner still no call to resolve the issue! Sp

Self

10/10

Exceptional

18 Nov 2025

mario

Great staff rooms are okay

Friends_and_family Family

4/10

Poor

16 Nov 2025

George

Roaches

4/10

Poor

08 Nov 2025

Michael

The hallways smell, the room is very dated. The bed is a double and advertised as a queen.
The price is too night!

8/10

Excellent

08 Nov 2025

Brian

Room was nice, quiet.
Clock not showing the right time, phone broken.

Partner

6/10

Pleasant

04 Nov 2025

Antonio

No comment

2/10

Poor

02 Nov 2025

Betzy

Our room was dirty ,stunk so bad i was so nauseous.

Business_and_leisure Partner

10/10

Exceptional

01 Nov 2025

Kate

The girl that checked us in was the absolute SWEETEST!!

Leisure Friends

10/10

Exceptional

01 Nov 2025

Eddie

Breakfast needs to be better

4/10

Poor

01 Nov 2025

Patricia

There was a roach in the room

Friends_and_family Family

6/10

Pleasant

31 Oct 2025

Kathleen

Staff was excellent. However, the room was horrible. No AC/ heat for the entire first night along with no TV. It was an awful night after being totally exhausted from a long day.

Business Self

2/10

Poor

30 Oct 2025

sandra

Uncomfortable beds,lousy pillows, very loud refrigerator, air conditioner behind full length curtains so no air flow. It was a very worn out motel. “ free breakfast was a pre wrapped muffin and super sweet coffee, even though we added nothing! Also no ice machine available and our phone was not working.

Leisure Friends

6/10

Pleasant

30 Oct 2025

Heather

Our room looked nothing like the pictures, kitchen area outdated and in disrepair, refrigerator making a loud knocking noise, beds were uncomfortable, front staff upon check in was visiting in lobby with family member who was swearing on the phone, parking was behind building in a dimly lit parking garage, I did not feel safe with my 2 teenagers, breakfast was pre wrapped muffins and cereal bars, definitely not worth the price I paid for one night! I will not be back!!

Leisure Family

6/10

Pleasant

27 Oct 2025

Stephen

The kitchen set up was OK except nothing was included. We had to go to the front desk to get plates, knives, forks, etc. We felt the area was probably not very safe.

2/10

Poor

26 Oct 2025

La'Monika

The representative at the front desk was very kind and professional, but unfortunately, the hotel itself was extremely disappointing. The property was filthy, run-down, and had an overwhelming odor that varied from animal waste to marijuana to just general funk. It was honestly one of the dirtiest places I’ve ever stayed.

The bed didn’t even have a proper box spring — just a mattress placed on a low platform with only three pillows. Nothing in the hotel felt clean or well-maintained. The gym area was cluttered and grimy, and my room looked and felt like something out of a rundown motel, not a proper hotel.

The only reason I didn’t leave was because every other place in town was fully booked due to the Tarrytown Halloween Parade. Otherwise, I would have checked out immediately. Outside, there was a pile of dog waste near the parking area that sat there untouched for all three days of my stay. The same unpleasant smell in the elevator when I arrived was still there when I left — no sign of cleaning or upkeep.

Overall, the place was not just old and neglected, but completely unkempt. It felt more like a long-term housing facility than a hotel for travelers. I would never return — it was honestly that bad.

Partner

4/10

Poor

26 Oct 2025

miranda

pretty sure there was dry blood on the window ledge. no outlets near beds. hallway smelled like
old food. set up of parking lot/ signing in is weird

Leisure

2/10

Poor

25 Oct 2025

Logan

Why did it take like 25 minutes to check in

Leisure Self

8/10

Excellent

25 Oct 2025

Andrea

We found a cockroach in our room . I’ll never be staying here again .
No breakfast just coffee and it was done by 9:30

6/10

Pleasant

24 Oct 2025

Maryam

The Oarking lot was scary! Verydark and felt unsafe, especially if you're a female!! Need more lighting. The Hotel is old and needs to be renovated. For example the Fridge was rusty and hard to open..

The bright side was the young man working at the reception desk! Very patient and cordial! Kudos to him..

Friends_and_family Friends

2/10

Poor

23 Oct 2025

susan

Terrible

6/10

Pleasant

13 Oct 2025

Kristen

Hotel staff were very friendly and helpful. Hotel smelled like weed everywhere, and the rooms also had a smell (not sure if it was weed or something else). Parking lot and stairs to the hotel from the parking lot also smelled like weed. The room itself was fine, but seems overpriced for what it is. There was no housekeeping while staying, only before and after your stay.

Friends_and_family Friends

6/10

Pleasant

13 Oct 2025

Michael

Room dirty and old (appliances) even though they were “renovated”.

4/10

Poor

12 Oct 2025

Ethan

Room smelled terrible. Broken towel rack hanging off the wall in the bathroom

Leisure Partner

8/10

Excellent

09 Oct 2025

Helen

There was a tiny bit of a smell in the room when I walked in but other than that it was a very nice room and hotel

Business_and_leisure Self

4/10

Poor

07 Oct 2025

Deborrah

Room floors filthy. Overall very run down. Extremely noisy. Parking is a nightmare. No continental breakfast was available. Iverall dismal experience.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Burke

was great and what i needed good job

Business

10/10

Exceptional

05 Oct 2025

James

Good stay, quiet, clean, no security deposit added, no issues

4/10

Poor

02 Oct 2025

Simeon

NY state is using the hotel to house Section 8 residents who tend to smoke a lot. It’s also pretty noisy. The hotel feels more like a dormitory than a place for visitors and tourists. The building feels fairly run down but is in a good location in Elmsford.

Leisure Self

10/10

Exceptional

01 Oct 2025

Briann

I was nervous due to negative reviews, however I had a good 3 night stay. The room was clean, smelled good and had a kitchen. Unfortunately there was no silverware but it was no big deal.

An hour after my check in a staff member from the front desk contacted me to ensure I was happy. Overall, great experience

8/10

Excellent

29 Sep 2025

Tom

Room was fine, staff was friendly.

Partner

6/10

Pleasant

28 Sep 2025

Marilyn

Staff were very helpful-tubs have no stoppers so baths are impossible and shower lever only worked sometimes; coffee was not available at all times as advertised; packaged muffins and oatmeal are not what one would call ‘breakfast’ as advertised; there were no dishes or utensils in kitchen if one felt like bringing food to the room; no rugs in the floor makes for hearing your neighbors every time they moved a chair

Leisure Family

2/10

Poor

25 Sep 2025

Krystal

Did not like hotel

6/10

Pleasant

23 Sep 2025

Michael

For the price, it’s okay. But, pillows are small, mattress is hard, and there was no coffee as promised in the morning. Also, parking lot is dirty. Staff is friendly and nice.

Leisure Partner

4/10

Poor

21 Sep 2025

Simeon

This Extended Stay facility feels more like public housing than a hotel. It appears to be being used for temporary housing for NY state Section 8 welfare recipients and homeless people. We all know this is a serious issue in the US but Expedia users should know that the hotel is serving this purpose ahead of time. I found the hotel to be dirty, noisy, and have lots of cigarette smokers just outside the doors, in violation of the NY state 100 foot rule. It's one of lowest quality hotels I've stayed in that I can remember. The hotel location isn't bad, you're close to White Plains and public tranport to NYC. But you're hearing banging noises at late hours and people screaming from the rooms next door. Breakfast is non-existent. It feels like the owners of this \"hotel\" haven't invested in it in many years. There were only four outlets in my room, all near the kitchen area. None near the bed nightstand. Forget about plugging your iPhone in anywhere near the bed. Overall, this place doesn't feel clean and is way overpriced for what you're getting.

Business_and_leisure Self

8/10

Excellent

21 Sep 2025

Maxine

The room size was very good for handicap accessibility.

Business