Name: Baymont by Wyndham White Plains - Elmsford
Address: 540 Saw Mill River Rd, Elmsford, 10523, US

6/10

Pleasant

22 Jul 2026

linda

Bathroom needs to be updated and door replaced. When leaving, all keys should not be left in a basket at the front desk. Breakfast eggs seemed to be powered and bacon/sausage were swimming in grease.

4/10

Poor

22 Jul 2026

Marisol

I don't even know where to begin. I took this hotel as a detour coming back from a work trip, and wanted 3 days off with an indoor pool for my child to have some summer fun in. BAD IDEA!
The room was ok clean, but in bad old shape. the doors chipped, the carpet ripped from the division to the floor, where I ended up bleeding because of a tiny nail sticking out of it as I changed my shoes.
Next, the pool: Not only does it open at 2pm which is something I've never heard of for any other hotel/resort. It is in TERRIBLE shape. The ceiling and walls full of mold. The painted floor is completely chipped so as you walk out the pool you have tiny pieces of pain all over your shoes and sole of your feet. The \"heated\" pool isn't really heated. But it is ok. and if your kid is expecting to use the pool, you can't say no. THERE WERE NO TOWELS (even though I had called front desk to ask, as to be prepared w my own in case) I was told they had in the pool, but was told by lifeguard to go to lobby and ask for them while dripping wet and cold.. the lady in the lobby was prob the worst I've dealt with. She said she couldn't help, sent me back, another lady back as well and it wasn't until a man in the pool requested it that she came back with the worst attitude saying \"You get 8 towels and that's all ill give you\". When they tell you breakfast ends at 9:30a you BETTER believe it. If you arrive at 9 and they're out of eggs or bacon or bread, that's it! the lady will not make more or refill.

10/10

Exceptional

22 Jul 2026

KARL S

Very nice business oriented place to stay

8/10

Excellent

22 Jul 2026

Rosanna

The room, bathroom very clean. No odors in room or hallway Really nice to have a refrig & microwave. Air conditioning worked very well.
Only dissatisfaction was the checking in process; the staff member took appr. 20 min. to locate a room (one king) Finally another staff member came over helped.

8/10

Excellent

20 Jul 2026

Wade

The location and property were wonderful. The majority of the staff were friendly and polite, but the staff behind the check in desk could really use some classes on customer service and professionalism in the hospitality sector. Over my stay I had the opportunity to speak and overhear a total of four front desk employees. Not a single smile, no welcome or good afternoon…just basically gave off the impression that they hated their job and didn’t want to be there.

The staff who prepared the food for breakfast were 100% more friendly and polite. Hope the right person from corporate sees this.

Family

10/10

Exceptional

19 Jul 2026

Jennifer

Only thing I didn’t like were pool hours. Only open from 2pm-10pm bc that’s when a lifeguard is there. A lifeguard at a hotel pool???? This was a first for me. I’m a 45 yr old woman and I’ll be damned if I’m gonna get in a swimming pool to relax or excerise with some 18 yr old just sitting there watching for me to drown. I also would be someone to use the pool earlier in the morning to begin my day. The exercise room was a bit lacking, but they almost always are. Why doesn’t a hotel gym ever have a bar and plates?

Business

6/10

Pleasant

17 Jul 2026

Den-neaka

Clean room

10/10

Exceptional

17 Jul 2026

Lisa

Great room, staff and breakfast!

Self

8/10

Excellent

16 Jul 2026

Frank

Everything was clean nice place to stay

Partner

10/10

Exceptional

16 Jul 2026

Khadia

Enjoyed our stay. Would go again

Partner

8/10

Excellent

16 Jul 2026

Frank

Clean room, decent breakfast, helpful staff

Family

4/10

Poor

16 Jul 2026

John

Room was clean , staff were in there own world, When I arrived for check in the front desk attendant never greeted me and made we wait as she sat in the lobby talking to a gentleman that I found out later was staying in a van behind the hotel. Very sketchy. I went to use the indoor pool it was not kept up, the lifeguard immediately said I am going on break in 10 minutes and you ha e to get out by then. Pool was supposed be open for at least a few more hours. Maintenance people walked by I said hello and nothing back. The hardest working employees seem to be maid staff. Breakfast was just ok, cheap paper plates and utensils. Definitely would not recommend staying here!

Self

10/10

Exceptional

15 Jul 2026

Kenneth

The hotel was clean, my room was clean, the front desk was helpful and courteous, the breakfast was right. We will be back.

Partner

8/10

Excellent

13 Jul 2026

Stephanie

Staff were helpful. Breakfast could have been better. Maybe some fruit salad

Self

10/10

Exceptional

12 Jul 2026

Elrita

The only thing was the smoke detector was chirping all day and night (room 326). Lloy-Ann replaced the battery and it didn't help. She did offer to switch out our room, but we declined. Otherwise, we loved our stay. That's our hotel any time we are in White Plains, NY, for a church convention. We highly recommend. Thank you, Baymont by Windham staff. God bless you. Keep up the great work.

Family_with_children

10/10

Exceptional

12 Jul 2026

Diamaris

Rooms clean-quiet area- easy check in/out- - close to NYC

8/10

Excellent

10 Jul 2026

Iyana

Spotless environment

Partner

8/10

Excellent

10 Jul 2026

Gargi

The room was clean & the air conditioning was working great (was there during 2 really hot days). The breakfast was just adequate.

Family

10/10

Exceptional

09 Jul 2026

Teshia

Great

6/10

Pleasant

09 Jul 2026

KURSTEN

They overcharged me by $50 not sure why. The hotel is nothing crazy. Didn’t use to free breakfast. Just a place to sleep.

10/10

Exceptional

08 Jul 2026

Patrice

Clean and good breakfast

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Moumita

Good breakfast and convenient location. Ample car parking.

Business Friends

10/10

Exceptional

07 Jul 2026

Kenneth

Room was clean, staff friendly and helpful, room was comfortable, will book again.

Partner

6/10

Pleasant

06 Jul 2026

Nickeita

It was quite clean just 4 ppl in room but they only put 3 set of towel they didn’t replace the coffee and the pool opened too late .

Family_with_children

8/10

Excellent

05 Jul 2026

Anzoni

Pretty decent overall. The indoor swimming pool is under a sort of greenhouse so it initially felt hot and muggy, but the water was cool and amazing, leading to a fun pool experience. The fact that it's open from 2p-10p, leads to it's occupancy being spread out over the day. The breakfast is amazing. Waffle stations, eggs, sausage patties, and more. Definitely beyond a cold \"continental\" breakfast.

Family_with_children

10/10

Exceptional

04 Jul 2026

Jolie

Staff didn’t want anything to do with you, very unhappy crew, but whatever they weren’t traveling with me. Room was clean, breakfast was cold, coffee bitter, so I had yogurt, tea and hard boiled eggs. There’s lots of options, other than scrambled eggs & bacon. Everyone loved the make your own waffle station. I love that they have an indoor pool. Well kept and always a lifeguard present. This is my 2nd stay here, I will book again. Price is reasonable and convenient to where I like to go.

Self

8/10

Excellent

04 Jul 2026

Valerie

Love the Rose display on the bathroom tissue. Very clean and very good filing breakfast. Staff was pleasant but some needed translation convenient for people with disabilities

Family

4/10

Poor

03 Jul 2026

Murat

Clean and big room but the AC unit was loud and has a too powerful fan that was not adjustable. The glass turntable in the microwave had chunks of melted cheese and other food on it. In room coffee is a joke. Breakfast food and the coffee was terrible, burnt, dry etc. Pool is only open 2pm-10pm.

Self

10/10

Exceptional

03 Jul 2026

Aminta

A mi familia le encantó. La piscina el desayuno excelentes

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Dominick

Staff was helpful, stay was good

Partner

8/10

Excellent

02 Jul 2026

Adam

Woman at front counter was extremely rude and non-welcoming
She is a poor representation of your company

Self

8/10

Excellent

01 Jul 2026

Karen

In good condition, decent breakfast, sitting & dining spaces were well kept & nice, newly paved drive & parking lot going on.

10/10

Exceptional

30 Jun 2026

Kenneth

This is a clean hotel. Not perfect as my room did was a bit stale smelling, which seemed to come from the ac unit.

Partner

2/10

Poor

30 Jun 2026

Jason

I booked this hotel through Travelocity based on its high ratings, but it was one of the worst hotel experiences I’ve ever had.

The room was dirty and poorly maintained. We found insects in the room, hair on the bedding and bathroom surfaces, peeling and water-damaged ceilings, deteriorating caulking, and numerous signs of neglect. It was obvious the room had not been properly cleaned or maintained.

The bigger issue was that my family did not feel safe at this property. We observed individuals near our vehicle who appeared to be using illegal drugs, and there was activity around the hotel that made us uncomfortable enough that we decided to leave rather than spend the night. We were traveling with children, and the environment simply did not feel appropriate or safe.

Because we left shortly after arriving, we had to scramble to find another hotel after 1:00 a.m., which resulted in additional expenses and our children not getting to bed until approximately 2:30 a.m.

I documented the room with photographs immediately upon arrival and have receipts for the replacement hotel. This property did not match the quality represented in its listing or reviews. I hope Travelocity reviews this property’s listing so future travelers are not put in the same situation.

6/10

Pleasant

29 Jun 2026

Elvira

El desayuno deficiente, cero atención del personal durante el desayuno, las áreas generales del hotel sucias

Family_with_children

2/10

Poor

28 Jun 2026

Fabian

Terrible experiencia. La tina del baño tapada por mugre y cabellos. Pedí a recepción qué lo resuelvan y me dijeron que ya no había quien arreglen y que debía espera hasta el otro día, que tampoco podían cambiarme de habitación. Así que tuve que dormir sin bañarme luego de viajar todo el día. Al día siguiente llego una persona con productos químicos que inundaron de olor la habitación haciendome toser y mis ojos se irritar o, por lo que tuve que salir de la habitación otra vez sin bañarme. Servicio pésimo y mala actitud de todos. NO VOLVERÍA JAMAS

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Kenneth

The property was in a great location for me, we were checked in with ease, and your front desk person was very helpful with our questions. The facility was clean and well maintained as we walked through. The room was updated and clean and overall plenty comfortable for us. We will be back again.

Partner

8/10

Excellent

26 Jun 2026

Noel and Lenore

Room was very comfortable for 2 nights. Very clean. Front desk wouldn't let us check in a half hour early. We had our airline change departure time so arrived at hotel a bit earlier. Breakfast was good.

Partner

6/10

Pleasant

24 Jun 2026

Linda

We had a problem with ants in the room.

Family_with_children

6/10

Pleasant

23 Jun 2026

Jennifer

Hotel needs to be updated. The furniture in the room was old and dirty, the fridge was not very cold, the shower could use a deep clean, the fixture and dispensers in the shower needs a really deep clean. The hallways were dark, the elevators were very small. The breakfast, waffles good, bagels and bread good, eggs very watery, bacon missy, sausage cold and undercooked.
The staff was not very pleasant none of them seemed as though they liked their jobs, printer in lobby was not working when I asked staff about it I was told the person to change the toner would do it shortly I checked back later in the day still not done I checked the next day still not done. I don’t recommend this hotel. They have some work todo.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Carolyn

This is an easy access place; has what you need and the staff is friendly. The breakfast was pretty good, but not very healthy. Plenty of it though.

Partner

10/10

Exceptional

22 Jun 2026

Joseph

👍

Self

6/10

Pleasant

22 Jun 2026

Susan

Room was very clean, and bed was very comfortable. I had one issue with the hair dryer. When I tried to use the one in my room, it ran for a brief time, then quit. I called the front desk to see if they had a replacement, and they did. So, I went downstairs to retrieve it because it was early and before the housekeeping staff reported for work. Unfortunately, the second dryer didn’t work either, so I had to abort drying my hair since I needed to get on the road.

Self

10/10

Exceptional

22 Jun 2026

David

Friendly professional clean comfortable great stuff and awesome breakfast.

Partner

6/10

Pleasant

21 Jun 2026

Joseph

The room was clean and comfortable. Thebreakfast was good with an adequate selection. The bathroom was a little old with an old tub rather than a more modern shower. The TV was horrible. Channel selection was at the level of highly discounted motels and the picture was excessively dark with no way to adjust the brightness or contrast. All those controls were not accessible. I have a hearing problem and use closed captioning.. On the TV the CC was shown in a black box the size of about 75% of the screen blocking out the picture and basically making it impossible to use CC. AC worked well as did the fridge and microwave. While coffee was provided, I am a teat drinker and there was on in room teat bags.

Partner

10/10

Exceptional

21 Jun 2026

Lizsa A

Everybody was so friendly. The breakfast was hot and playful. Room was comfortable beds with freezing cold air. Everything we could’ve asked for.

Family

6/10

Pleasant

21 Jun 2026

Kevin

The property is in a good location and convenient to highways and getting around Westchester. The rooms are very basic and beds have small square pillows which was a bit odd. Shower was low pressure and sound insulation was very poor so you can guest neighbors using the bathroom.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

yasmin

The front the desk employee was so kind and sweet when arriving.She even called to make sure we were all good with our room.

Family_with_children

6/10

Pleasant

20 Jun 2026

Robert

Generally, my day was a good experience. The staff at the front desk was somewhat dismissive about concerns that I had about safety. It was not appreciated.

Though it is a smoke free hotel, which is a plus. They allow people to smoke right near the doors so you get a wiff of pot. Still not used to marijuana‘s legalization in New York.

Self

10/10

Exceptional

18 Jun 2026

Robin

We had a Wonderful stay at the hotel

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Megan

The room smelled musty. The walls were thin so I heard a lot hallway noise and noise from neighboring rooms.

Self

8/10

Excellent

12 Jun 2026

Janet

We had a clean room. Breakfast was descent. Front desk was nice and helpful. Easy check in and out.

Self

6/10

Pleasant

11 Jun 2026

Laura

Room and facility clean. Breakfast options good. Bed very comfy.

Hot water cannister not working for tea in lobby. Refilled and pump part not working. Shower drain backed up, flooded at feet over ankles. Pool only opens at 2 pm! Most staff very nice.

Self

8/10

Excellent

10 Jun 2026

Sharon

I stay was good. I would recommend. Breakfast was good. Nice variety. Clean establishment.

Family_with_children

10/10

Exceptional

09 Jun 2026

Jaime

Had a great stay at this property, resonably priced with good ammenities and clean rooms.

Partner

8/10

Excellent

09 Jun 2026

Margaret

One day my room did not get house keeping. Other wise it was clean every day .

Self

10/10

Exceptional

08 Jun 2026

Joseph

Staff

Self

10/10

Exceptional

08 Jun 2026

Harpreet

Good

8/10

Excellent

08 Jun 2026

Myrna

We could hear the room next to us and the people upstairs

Partner

10/10

Exceptional

07 Jun 2026

Margaret

All went well quiet pleasant and good coffee

Family

8/10

Excellent

06 Jun 2026

Janice

The pool area could use the most attention! It has no air flow especially for a hot day.
I’m sure the fan hasn’t been maintained in a very long time

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Christopher

All good it is what it is .

Partner

10/10

Exceptional

02 Jun 2026

Siphesihle

The break fast was very limited

10/10

Exceptional

02 Jun 2026

Eugene

Very nice especially for the price. Clean, modern, friendly staff and good, if typical, breakfast.

Self

10/10

Exceptional

02 Jun 2026

Lyn Mary

Spacious room, really comfortable bed, soft towels and a clean bathroom. Breakfast was convenient

Partner

6/10

Pleasant

31 May 2026

Alberto

The front desk staff could be a bit more professional. When I arrived there was no one at the front desk and then when they realized I was standing there, I was ignored while they were talking in the back office. Breakfast was the usual minimal stuff. Oh well... you get what you paid for.

Self

2/10

Poor

31 May 2026

al

Breakfast was awful. Not enough food . Most of the food was gone after 8:30.
This hotel is poorly managed.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Ruben

Fuimos varias veces con mi esposa. Muy fácil de llegar y conectarse con los alrededores de la ciudad.

Partner

10/10

Exceptional

29 May 2026

Oscar

🌟

Partner

10/10

Exceptional

26 May 2026

Dr. Cesar

My stay was pleasant the breakfast was a bonus very clean and well stocked. The room was very nice and clean . The pool was a plus also thank you

Self

10/10

Exceptional

26 May 2026

Timothy

Nice clean room and quiet

Self

8/10

Excellent

26 May 2026

Wynona

It was very clean and friendly staff

10/10

Exceptional

26 May 2026

Patrick

The only parts I didn’t enjoy were things that the hotel could do nothing about. Other than finding a single stray hair on the spare blanket the only rough part about this place is it’s in the middle of nowhere if you don’t have a car. My girlfriend and I basically came to leave the city and that was sure accomplished, but the Uber tab we ran up getting to and from White Plains was astronomical.

Partner

10/10

Exceptional

25 May 2026

Christopher

Nice location and very clean.

Self

2/10

Poor

25 May 2026

Evelyn

Horrible staff members, they were super rude. One came to my room door knocking super hard being rude, because supposedly he got a complaint of us being loud when we were already in bed watching movies and my 4 year old sleeping and waking her up, then he comes and says “I’m not saying is you guys but if we get another complaint we were gonna have a serious problem” like that’s super rude and unprofessional. Just assuming and then coming to knock on our door like crazy and waking up my daughter.

Family_with_children

10/10

Exceptional

23 May 2026

Christopher

Very clean and comfortable

10/10

Exceptional

22 May 2026

Sedane

Everything was great, just the wifi needs to be fix, apart from that everything else was excellent

Partner

8/10

Excellent

22 May 2026

Jennifer

Na

Family

8/10

Excellent

21 May 2026

Jana

Nice hotel, good clean rooms, staff knowledgeable and helpful. If I really search for a con, I would say the tub floor was extremely slippery.

Self

6/10

Pleasant

19 May 2026

Moise

Breakfast was very limited

Partner

6/10

Pleasant

18 May 2026

Theresa

Clean room. Very tight bathroom
Not very comfortable bed
Meager breakfast

Partner

6/10

Pleasant

18 May 2026

Jessica

It was more dated than expected. The beds seemed smaller than queens. Room, decor, bathroom, etc. was outdated. It was a decent, remote location, I thought it would have been more modern and upscale. If you like newer and modern, avoid this place.

Family_with_children

8/10

Excellent

17 May 2026

Tess

Clean room, good AC

Family

8/10

Excellent

17 May 2026

Lars

Nice and clean room, good parking.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Barbara

The room was nice. It was clean pretty basic standard hotel room. The breakfast was good as far as a free breakfast comes the one thing that really threw me off was the pool. It felt very odd to just have my two kids my husband and myself in the pool while I'm very anxious kid was probably about 20 was just watching us swim. It felt kind of voyeuristic to be honest besides that it was fine. I think it just doesn't make sense that kids under 18 can't go in there without a parent, but there's also a very anxious and nervous lifeguard, but besides that good time and I don't regret staying there.

10/10

Exceptional

16 May 2026

Denise

Stuff are friendly

10/10

Exceptional

13 May 2026

Amy

I appreciated the clean room and the breakfast.

Family

8/10

Excellent

12 May 2026

Jenny

Breakfast menus doesn’t have much varieties, very simple. Pool need maintenance.

Family_with_children

8/10

Excellent

11 May 2026

Thomas

Staff was helpful. Breakfast was good

Friends_and_family Family

10/10

Exceptional

10 May 2026

Harry

Keep up the good work!

10/10

Exceptional

08 May 2026

AUDREY

Yes everything was great

Family

10/10

Exceptional

08 May 2026

Audrey

Yes everything was great

Family

8/10

Excellent

08 May 2026

Virginie

Good breakfast, clean room confortable beds

10/10

Exceptional

07 May 2026

ANNETTE

No complaints

10/10

Exceptional

07 May 2026

Denise

Room and bathroom especially were very clean!! That’s always a thumbs up from me!

Family

2/10

Poor

07 May 2026

Susan

There were 2 reservations on file upon check in (one that I had previously cancelled) It took me over an hour to check in because the front desk agent Lloy-Ann and I had to make several phone calls to Expedia and Trip-In to try to figure out which one was the cancelled one or I was going to be charged for both reservations! No one could help us at Expedia! It was a horrible check in experience. Thankfully Lloy-Ann was extremely patient and extremely helpful throughout the whole process but there is no way that it should have taken that long and the Expedia agent was rude and lied to us on the phone about calling the hotel and cancelling one of the reservations (I made the request in the lobby and he never called in the hour's time that I was there).

Family_with_children

10/10

Exceptional

06 May 2026

Erinn

Room was very clean and spacious. Hotel overall was very well kept. Breakfast was very good.

Partner

8/10

Excellent

02 May 2026

Tracy

We loved our stay! Perfect place to relax before surgery. We went for a swim and made happy memories around a stressful time. Staff was beyond accommodating and friendly! Definitely will stay again!

Family_with_children

6/10

Pleasant

29 Apr 2026

Kevin

It was clean and staff was friendly. For the price it was good. Coffee was hot and was able to grab some fruit and bagel in the morning.

Family

10/10

Exceptional

29 Apr 2026

Norma M.

Good breakfast, Great AC, Clean Room