Name: Sheraton Grand Rio Hotel & Resort
Address: Avenida Niemeyer 121, Rio De Janeiro, 22450220, BR

Sheraton Grand Rio Hotel & Resort

Rio de Janeiro · Brazil

Avenida Niemeyer 121View location

100 reviews shown

4/10

Poor

22 Jul 2026

Tatiana

Where do I even start, I paid for an extra day due to the fact that my flight arrived at 7 AM and did not want to wait till 3 PM to get the keys to check in. I called a week prior to my reservation to advise it would be a late check in, and they said no problem. As soon as I arrive to a Brazil I received a bank notification notifying me of fraudulent transactions that’s because the hotel Sheraton tried taking THREE different times money and all three transactions were of different pricing. I asked the front desk of this and where they came up with this three different prices. WEIRD.
The day of check out I asked for a statement of what I paid for and to my surprise I got charged for late check in of $200 when I CALLED prior, so not only did I pay for an extra day I had to pay for a “late fee” even though I called. The front desk told me that’s because I arrived “late” and my check in was for the 12th of July even though I called and advised prior. The front desk told me the couldn’t hold my room that’s why I needed to pay for the late fee and I’m confused if I already PAID for the extra day knowing I was arriving late. Terrible.

6/10

Pleasant

09 Jul 2026

Daniel

The breakfast is low quality for a Sheraton. The food in general is low quality and high prices.

6/10

Pleasant

06 Jul 2026

A Salter

Self

10/10

Exceptional

05 Jul 2026

Yvonne

Excellent location, Sheraton’s private beach was fabulous but the highlight of our stay was the excellent service from the entire staff! From the welcome desk at check in, the staff at the concierge desk, the doormen and last but not least, the staff in the breakfast restaurant.
This was undoubtedly the best customer service I have experienced.

Family

10/10

Exceptional

01 Jul 2026

Kelly

Great hotel choice for your trip to Rio! Located in leblon on the beach with a great pool! Very easy to uber from hotel to the city for your activities. The pool was very nice to relax by after a day exploring. Very safe and clean, I would recommend to anyone going to Rio!

Partner

8/10

Excellent

23 Jun 2026

Steve

Great location, beautiful pool. Would be better with a small shop with some food and medicines so you didn’t need to go to the city to get basics. Very safe, close to where you want to be. Taxis are abundant there.

6/10

Pleasant

15 Jun 2026

Joseph

Great location not far from a lot of things

Self

6/10

Pleasant

15 Jun 2026

Fabio

I cut my self with a broker shower and they want to solve it with a cheap champagne bottle

Friends

10/10

Exceptional

07 Jun 2026

sue ann

The location, set apart from busier areas, made it nice to come home to after a busy day

Friends

10/10

Exceptional

04 Jun 2026

Stephenie

Amazing staff, location, view and amenities. I got sick coming from another hotel at check in and the Sheraton staff were lifesavers. They assisted me to my room and checked in on me multiple times throughout my stay. Great amenities and fantastic breakfast options. I highly recommend and I’ll be back at the Sheraton Grand for my next visit to Rio de Janeiro.

Self

10/10

Exceptional

01 Jun 2026

Jada

Beautiful and clean hotel, staff was extremely friendly. Breakfast was good!

Friends

8/10

Excellent

28 May 2026

Veria

Beach view

Friends

10/10

Exceptional

26 May 2026

Jessica de la Caridad

I loved this place

Partner

10/10

Exceptional

25 May 2026

rodrigo

Perfect!

Family_with_children

10/10

Exceptional

18 May 2026

Alexandra

Amazing view, great pool and staff were super helpful. We loved it! Thank you.

Partner

10/10

Exceptional

09 May 2026

Frank

It was perfect... just outside of Leblon, walking distance... a small cocoon just outside of Rio's brightest beaches!!!

Family

10/10

Exceptional

04 May 2026

Devon

Awesome!

Partner

10/10

Exceptional

01 May 2026

Jason

Excellent property. Would definitely stay there again,

10/10

Exceptional

28 Apr 2026

Nikki

Breakfast was good
Room with sea view

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Nathalie

Juste wow

10/10

Exceptional

18 Apr 2026

Martinus

Amazing location, rooms, staff, service.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Regina Horton

The staff was welcoming and accommodating. There are multiple different food options. The beach walkout was great. You can literally sit on the beach all day and staff will wait on you. Vendors are on the beach as well.

Friends

10/10

Exceptional

03 Apr 2026

walter

La propiedad está bien estuve siete días aunque el jueves y viernes santo había muchísima gente y eso impedía conseguir reposeras pero en general el servicio los demás días muy bien

Partner

10/10

Exceptional

28 Mar 2026

Luisa

This hotel is truly wonderful. The breakfast was delicious and with lots of options. The staff was very professional and genuinely kind. Also, the beach and mountain view were breathtaking. Highly recommend.

Family

10/10

Exceptional

28 Mar 2026

Amit

Excellent hotel with a lovely pool, tennis courts, restaurants and amenities. Sandy beach adjacent to the location. Excellent and helpful staff.
Only negative is that the bathroom in our room is a bit outdated and could do with a refresh.

Partner

6/10

Pleasant

26 Mar 2026

Narendar

Issues we had with this \"5-star\" hotel:
1. The check-in process is laboriously slow; 4 people ahead of me and it took more than an hour to get through with 2 people handling checkin. Had to fill out the same personal information that was provided when I booked. Total waste of time.
2. The water in the shower did not drain - the slope was away from the drain
3. The cap around the water control for the shower was loose.
4. Water was not hot and had to call maintenance twice.
5. Coffee/tea was not stocked well and no black tea.
6. I booked an ocean front room and we were given a room overlooking the parking roof! Yes, if you step out on the balcony and look left, you can see the ocean! Total bait and switch.

Family

8/10

Excellent

13 Mar 2026

Arleen

Staff I would say is the most valuable asset of this place, shout out to Mr. Guillherme, the Tour Concierge, he was always so eager to assist us always with a great smile and we felt he went above and beyond with his service.

Family

10/10

Exceptional

07 Mar 2026

Anna

The ocean view premium room was beautiful. Very clean and pleasant.

Partner

10/10

Exceptional

03 Mar 2026

Nigel

Ocean view was amazing, could have more outside tables for breakfast

Family

10/10

Exceptional

03 Mar 2026

Patrice

Amazing staff.

Partner

10/10

Exceptional

02 Mar 2026

Alida

Perfection is the only word to describe this property. We stayed at another 4 Star hotel centrally located but moved to the Sheraton.....Best decision we made in Rio!

Friends

6/10

Pleasant

01 Mar 2026

Rahmi

Location is good but the facilities are in need of major update and maintenance, at most a 3-star hotel.

Partner

8/10

Excellent

21 Feb 2026

John

Nice hotel but need a little fixing on the beach side. Helpful and friendly staff

10/10

Exceptional

20 Feb 2026

Courtney

The entire staff were all so friendly & helpful. And the location is absolutely beautiful! Very highly recommend staying here!

Family

6/10

Pleasant

16 Feb 2026

Natalie

The room was not cleaned properly. There were stains around the room. Also, the size of the room did not match the description.

Friends_and_family Friends

2/10

Poor

10 Feb 2026

Julian

I present a complaint of egregiously low service, flagrant disrespect and inability to assist.

A woman CONCIERGE insisting on OVERCHARGING me for my excursion booked earlier at a lower price.

The front desk placed an excessive credit authorization of $1,432.34 hold on my credit card - $900 more than the $517 + resort/hotel taxes than described. Effectively taking $2,032.34.

We were promised a complimentary cake and sparkling wine upon entry - this did NOT happen.

I took the tray with dishes to the 26th floor club level. When I arrived, my key card previously used stopped working. A female Sheraton Hotel Rio worker sprang out from behind a desk \"physically\" blocking access to the club room I paid for angrily \"barking orders, interrogating me, and scolding me\" with egregious disrespect. To wit:

1. Why are you here?
2. Why are you trying to get in here!?
3. Why didn't you pay for club room access!? INSULTING!
4. Are you supposed to be here?
5. Why didn't you put the plates outside your door?
6. Why didn't you put the plates by the elevator.
7. Don't do this again.

When I tried to explain I DID INDEED have club access, I paid, and I have been here earlier, I was essentially called a liar, treated with RACISM and continued to be castigated. The thanks I get for going the extra mile on MY anniversary. Abhorrent!!!

It appears to have been the absolute WORST decision to have chosen Sheraton Grand Rio Hotel.

Business_and_leisure

10/10

Exceptional

09 Feb 2026

jordon

The location is amazing. The staff from the time you arrive is here for your ever need.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Tailor Rodrigues

The hotel have excellent infrastructure and a privileged view of Rio de Janeiro. Good restaurant options, swimming pools, and friendly staff. Safe choice to a family trip.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2026

keith

Yes the hotel was fantastic...just perfect.

4/10

Poor

03 Feb 2026

Roberto

Vecchio

10/10

Exceptional

02 Feb 2026

Gaston

Great amenities, the breakfast buffet was amazing. Room with great view and always super clean. The staff was really helpful all the time and attentive to our needs.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Alliyah

Came for a birthday trip and everything was top notch! Service was excellent, accommodating and very friendly. Couldn’t ask for a better experience and first time visiting Rio, will be back in the future!

Leisure Family

8/10

Excellent

21 Jan 2026

John

Clean room, super attentive staff. They need to have the buffet restaurant doors closed as there were flies all over the food

Leisure

8/10

Excellent

09 Jan 2026

Emily

The resort lounge, pool, and restaurant areas were fantastic. The sound of waves crashing at night were amazing and I slept great every night. A very relaxing hotel and walking distance to Leblon.

Leisure Partner

10/10

Exceptional

04 Jan 2026

PIUSH RAVINDRA

Yes

Leisure Family

8/10

Excellent

03 Jan 2026

SINA

We didn’t get room cleaning service for two days

Leisure Family

10/10

Exceptional

30 Dec 2025

karen

Room clean, location more private than hotels along the beaches. Bikes not in great shape, but fun to ride to the forte and copacabana on path. LeBlon for dinner or shopping a mile walk or Sheraton shuttle. Great breakfast—- open at 6am and amazing sunrise view

Leisure

10/10

Exceptional

24 Dec 2025

David

10/10 would do it again

6/10

Pleasant

12 Dec 2025

Craig

Facilities are tired

Family

10/10

Exceptional

10 Dec 2025

Cristina

Friendly staff, beautiful place, spa is amazing.

Leisure Friends

6/10

Pleasant

09 Dec 2025

Svetlana

We booked a deluxe room, but the condition of the room was way below our expectations. The shower walls and the glass door are covered with mold—the same as the bathroom sink seal. The walls had a lot of scratches and damage. The room size is much smaller than a room at the Sheraton in Santos, which wasn't deluxe. The carpet in a room is a bad idea for such locations. We had a few red stains on the carpet, that looked like blood. Only when I looked at them very closely could I see that it probably was wine, but still it was very unpleasant to see something like this in a “deluxe” room. The only thing that made this room “deluxe” was the ocean view.
The breakfast was good - a variety of food, drinks, and fruits. The staff who assisted during breakfast time were so helpful and nice.
The hotel has a great pool, gym,

8/10

Excellent

03 Dec 2025

Paul

Very clean, staff was great. Facilities a little worn.. but you’re on the water, so it’s tough to keep up on everything. I’d return

10/10

Exceptional

21 Nov 2025

Ellena

Wonderful

Leisure Partner

10/10

Exceptional

21 Nov 2025

Eduardo

Very friendly staff, super helpful and patient since our Portuguese is close to non existent. Everyone one was so helpful they accommodated a special request to decorate my daughters room with balloons for her birthday while we stepped out and we were over the moon with how they set up and even provided a cake and a small gift. From the lobby bar to the pool area place was clean, food was delicious. Every question was or concerns were immediately taken care of. Even setting up tours or cab was promptly taken care of. Had a great stay definitely where I’d stay again when I visit.

Leisure Family

8/10

Excellent

19 Nov 2025

Aaron, Jr

Staff very nice and courteous
Room was clean; however there was no fan in bathroom which causes some mold/mildew presence. Good location, good services…..4/5 due to the mold/mildew presence in bathroom

Leisure Partner

10/10

Exceptional

18 Nov 2025

Shelby Keyana

Incredible don’t stay anywhere else in Rio. This is the only hotel with a private beach and pool connected. It was very lovely and safe and secure. Some downsides…You want a room on the left side of the beach or facing just the beach as the other side can be more noisy there is a dog school and they bark all day. There is also construction and knocking bring earplugs to have the best sleep. Also the streets are loud with motorcycles going by. Other than that 10/10 I will be back many more times with friends and family. Also you are right on the mountain with a beautiful view of Copacabana and ipanema beach. Best food in Leblon so safe and fun walking around.

10/10

Exceptional

17 Nov 2025

Bruna

Hotel maravilhoso, mas a piscina precisa de manutenção e limpeza

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2025

Chad

Beautiful surroundings, excellent restaurants, helpful staff

10/10

Exceptional

06 Nov 2025

Ryan

The rooms were clean and the breakfast was excellent.

10/10

Exceptional

31 Oct 2025

Gretchen

Very clean, so no insects

8/10

Excellent

25 Oct 2025

Jacek

Stopped there last week.Very easy and fast check in and out.Staff very friendly.Gym is very equipped .Every morning tried something different on my breakfast and never was disappointed.5 stars for people who work there 👍For a lunch tried pasta lasagna.Afraid,one night was out of stock😭😭😭😭Between 0 and 10 scale I would like to give strong 8.Hope to see you soon

Leisure Friends

10/10

Exceptional

22 Oct 2025

Carrie

The hotel was very nice, although tucked away from most shopping or dining places, the restaurants and bars were good. Our only negative was the breakfast was a little expensive and the spa service asked if we wanted firm pressure or light pressure and even though we asked for firm pressure and told the lady we wanted firm pressure it was more of a Rub down than a massage. Otherwise we enjoyed everything about our stay.

Leisure Partner

6/10

Pleasant

11 Oct 2025

Edson

The resort had a few dining options and semi-private beach. The pool closes early as well as access to the beach. The pool was always cold. There is a lot of shade due to the mountain behind the hotel and makes the resort feel cold.

Leisure Family_with_children

8/10

Excellent

10 Oct 2025

Antonio

Ocean view is awesome

10/10

Exceptional

25 Sep 2025

Whodeshan

Amazing property, staff and service! Out of this world sea view from my executive suite balcony.

Leisure Family

6/10

Pleasant

25 Sep 2025

Paula

El hotel está ok pero es algo antiguo (duchas con cortinas de baño de género) y las piezas tienen olor a húmedo. Pese a que pedi directamente al front desk que no prendieran el AC luego de hacerla pieza, lo prendieron. Al otro dia puse un cartel sobre el aire, y lo volvieron a prender. Increíble. Mala señal de internet. La tv se ve intermitentemente; pese a que pedi que lo fueran a solucionar quedo igual. Por ultimo, nos cobraron taxes extras al precio ya pagado.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Reinaldo

The meals variety was great

Leisure Family

8/10

Excellent

28 Aug 2025

Verified traveler

Beachfront hotel

Very large room with partial ocean view. Free bottled water daily. The hotel is generally well maintained and staff were always helpful. We opted to add in breakfast however there was little variety and one toaster was simply not enough for a hotel of that size.
Spa was very nice with extra facilities to use. There is an extra resort fee on top of reservation although this includes a free drink & discounts.
The hotel is located a little out the way from the main beaches however only a short taxi ride. There is a beach at the resort. This is public but security overlook it from the hotel. Concierge offer different tours at very reasonable prices. Would recommend!

Partner

10/10

Exceptional

26 Aug 2025

Vittorio

Great place with beach access and great facilities... though needs an upkeep from the years gone by. Will stay again

Leisure Partner

10/10

Exceptional

25 Aug 2025

Samuel

Loved the place and amenities! It's a little far away from the main strip, but not a deal breaker! Plus its not like you dont have their own private beach!

10/10

Exceptional

22 Aug 2025

Cliff

The staff was amazingly friendly and very accommodating.

Leisure

10/10

Exceptional

12 Aug 2025

Raghuraman

The hotel had a private beach with excellent pool and hot tub. The service is excellent. The rooms are spacious and well appointed. The staff and service is excellent. Mr Paulo in the breakfast staff is contagiously warm and super nice. Breakfast is excellent.

Leisure Family

10/10

Exceptional

15 Jul 2025

Renata

Very good

10/10

Exceptional

09 Jul 2025

Christian

I had an absolutely incredible stay at the Sheraton Rio de Janeiro! From the moment I arrived, every single employee went above and beyond to make me feel genuinely welcomed. The attention to detail was outstanding — from the perfectly prepared room to the thoughtful service at every touchpoint, you can truly feel that guest experience is their top priority.

One of the things that really sets this hotel apart is that it’s the only hotel in Rio with direct access to a private beach. Not only was it beautiful and exclusive, but it also made me feel completely safe and relaxed throughout my stay. Having that peace of mind while enjoying the ocean was priceless.

Another huge plus was the heated pool. Not every place in Rio offers this, and it made all the difference, especially on cooler days when I still wanted to swim and unwind comfortably.

What really made a difference for me was the kindness and flexibility the team showed by allowing me a late check-out. It gave me the chance to fully enjoy my last day in Rio without feeling rushed, and I’m so grateful for that extra level of care.

Thank you to the entire team for making my stay unforgettable — I can’t wait to return!

Partner

10/10

Exceptional

06 Jul 2025

Glenn

The best vacation property I’ve ever stayed in. Looking forward to returning with my young kids

Leisure Partner

10/10

Exceptional

04 Jul 2025

Michael

The staff was unbelievable it was a dream vacation

Leisure Partner

10/10

Exceptional

07 Jun 2025

Manuel

Excelent place

Partner

8/10

Excellent

01 Jun 2025

Jose

The Hotel itself is Ok, the property is nice but it needs several updates around the property. The location for me was way too far away from the main things to do and the main landmarks to visit. Also there is not much to do around the hotel at night

Leisure Partner

10/10

Exceptional

01 Jun 2025

Lee

Excellent service all around!

Business_and_leisure Self

10/10

Exceptional

20 May 2025

Michelle

Amazing pool!!!

10/10

Exceptional

15 May 2025

Steven

Wonderful

6/10

Pleasant

12 May 2025

DALE

Great looking place. Location is isolated. Pools close at 8pm🤔 Total hotel shuts down at11pm??? Restaurant closes on Saturday. If it rains, you have no place to eat? Top restaurant is closed on Sunday, Mother’s Day? Booked a spa, only received a massage. Asked about air conditioning, but not corrected.Overpriced for a resort with so many issues. Will not stay there again

Leisure

6/10

Pleasant

12 May 2025

Agnes

Average for price, try and charge additional fees for ‘resort use’ , so be careful

10/10

Exceptional

10 May 2025

Brigitte

Excellent stay

The Sheraton Grand Rio is an excellent choice in Rio de Janeiro, with beautiful views and all amenities one could desire (excellent tennis courts, beautiful pool area, good restaurants, nice lounge and fitness/wellness area). Staff is very friendly an d the rooms are comfortable. Would stay there again.

Partner

10/10

Exceptional

07 May 2025

Olufemi

Spectacular views of the ocean from two sides of my room. Balconies on both sides. Pool, gym, beach and warm staff.

Business_and_leisure Self

4/10

Poor

01 May 2025

Darrell

Nice hotel however, they talked us into the upgrade for the executive level access, and it is not worth the money. The food is not good at all. Eggs smelled like Tuna. Not a good experience. Will not stay there again because of this.

Leisure Family

10/10

Exceptional

27 Apr 2025

Lucia

On the beach

10/10

Exceptional

23 Apr 2025

OSCAR

Grear place to stay

6/10

Pleasant

20 Apr 2025

MARIA

Gray location, not for walking, many restaurantes (not good, 50 min for a salad), great breakfast,

Leisure Family_with_children

10/10

Exceptional

10 Apr 2025

Jonathan

This place was where romantics come alive. If you are that type of person there is so many things you can do here with your significant other whether it’s prepping for proposal or anniversary or first time travel trip. I had such a good time with my now fiance and would love to do it all over again. Divirta-se!

Leisure Partner

10/10

Exceptional

02 Apr 2025

Great place for families

Leisure Family_with_children

8/10

Excellent

01 Apr 2025

Bryant

The location on the beach

Leisure Self

10/10

Exceptional

30 Mar 2025

Michel

We stayed at the property for 5 days. The staff was very friendly and welcoming. We love that the beach was private and quieter than the typical beaches in Rio. We would definitely stay again.

Leisure Partner

8/10

Excellent

30 Mar 2025

Joseph

Very good restaurants. Clean property.

Leisure Family

6/10

Pleasant

27 Mar 2025

Mark

Not worthy of Sheraton name

Location requires you to taxi in and out of town constantly (if you’re with small children).

Hotel is old and tired. Wallpaper hanging off walls. Bathrooms need updating.

Beach is nice but in shade most of afternoon.

Not worthy of Sheraton name

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

April

Loved it so much that I extended my stay!

Leisure Self

6/10

Pleasant

21 Mar 2025

HEATHER

Needs maintenance in the guest rooms and hallway leading to rooms

Leisure Family

10/10

Exceptional

16 Mar 2025

M.C.

Staff were incredibly helpful and friendly. Concierge was top notch & great care service.

10/10

Exceptional

14 Mar 2025

Kay

The Sheraton is a large property with its own beach and a lovely pool area. We stayed for 3 nights at the end of our holiday and enjoyed a relaxing time round the pool. The rooms are large although ours on the second floor in the low rise block was slightly old fashioned and in need of an update. However it had a lovely furnished balcony which we enjoyed.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Mauro

Very high end structure and professional staff

Leisure Partner