Name: Samba Bossa Nova Ipanema
Address: Rua Bulhões De Carvalho, 337, Rio De Janeiro, 22081-000, BR

Samba Bossa Nova Ipanema

Rio de Janeiro · Brazil

Rua Bulhões De Carvalho, 337View location

100 reviews shown

10/10

Exceptional

08 Jul 2026

Daniel

Clean room wonderful staff excellent customer service.

Self

8/10

Excellent

04 Jun 2026

Rosimar

We didn’t have a chance to try the breakfast. The towels were in pretty bad shape. Overall we enjoyed our stay.

Partner

2/10

Poor

03 Jun 2026

Alisha

Dear Hotels.com Support,
I am following up regarding my previous refund request, as I have not yet received a response.
During our stay, the hotel fell significantly below the standards advertised on your platform. The room and property had numerous issues, including dirty and stained bedding, a bathroom with a strong odor, bugs in the room, heavily worn and unclean towels, excessive noise from neighboring guests during the early morning hours, and repeated problems with our room key becoming deactivated and requiring reactivation. Additionally, several amenities we expected were either unavailable or not as advertised.
The property was listed as \"Exceptional,\" and based on that rating, we reasonably expected a clean, comfortable, and properly maintained accommodation. Unfortunately, our experience was the opposite.
I previously contacted Hotels.com and was advised to reach out regarding a refund. Given the condition of the room and the numerous issues encountered throughout our stay, I am requesting a full refund or appropriate compensation.
Please provide an update on the status of my request and the next steps for resolution. I would appreciate a response within the next few business days. I have already reached out to Andre the manager and he informed me that he would contact you guys for a solution but I am following up now!

Partner

10/10

Exceptional

22 May 2026

Crystal

Breakfast was very delicious muito bom eu gostei!!! Loved the room!!! Large bathroom very clean 10/10

Partner

4/10

Poor

27 Apr 2026

Conrad

Breakfast menu wasn’t all that compared to other places I’ve been to around the world. Spent 4 nights and was bored of the food by the 3rd morning- no variety.

8/10

Excellent

17 Apr 2026

Wilma

Great location & excellent staff service.

Self

8/10

Excellent

08 Apr 2026

Kieran

Room was good, staff very accomodating and helpful, breakfast options were good, only reason for 4 star review is due to a fair bit of mould in the shower.

Partner

6/10

Pleasant

29 Mar 2026

Michael

Definitely not as nice as it looks online. The room was well worn, the towels very old, the shower needs proper cleaning, old dirty grout, and the WiFi was horrible. The breakfast needs improvement. Tons of breads and cakes, that were very good, but very few healthy foods.

Self

10/10

Exceptional

24 Mar 2026

Herin

Staff is super helpful and worked with us despite us speaking no Portuguese

Friends

6/10

Pleasant

24 Mar 2026

Todd

It is a ok place but they really fixed up a not very nice place and got it to clean. Right on the ocean so the location is great, it just felt like I could do better looking around.

Self

2/10

Poor

22 Mar 2026

Erica

I rarely leave reviews, but I feel it is important to share this experience for other travelers.

During our stay, a personal item (portable charger) went missing from our room. Only hotel staff had access (housekeeping and minibar service). We reported this immediately, but received no meaningful response or follow-up from the front desk or management.

In addition, we experienced serious cleanliness concerns. There was visible mold in the room, and the bed sheets provided were not clean. Even a member of housekeeping acknowledged this, took photos, and confirmed the sheets were dirty.

Despite reporting these issues, the front desk staff — specifically Claudette and Thays — repeatedly refused to assist, escalate the situation, or provide any resolution. At checkout, there was still no accountability, no apology, and no effort to make the situation right.

Instead, we were asked to pay for minor items from the minibar, despite the unresolved issues during our stay.

This experience was disappointing not only because of the issues themselves, but because of the complete lack of customer care and responsibility shown by staff.

I hope management takes this seriously and improves both cleanliness standards and guest support moving forward.

Partner

10/10

Exceptional

12 Mar 2026

Bernal

Great location

Self

6/10

Pleasant

02 Mar 2026

Marie-Pier

The staff

8/10

Excellent

28 Feb 2026

Lilian

Staff very good. Very clean. The only thing is lot too good is the breakfast, it could have more variety.

8/10

Excellent

22 Feb 2026

pierre

1- room was small with a view to a wall.
2- staff was very nice
3- breakfast was decent
4- towels are too thin

Location was perfect. Between coppa cabana and ipanema.

Family

4/10

Poor

20 Feb 2026

Huda

I wouldn’t recommend staying here. The room wasn’t properly cleaned—I found hair in the bathroom—and the toilet and overall room condition felt quite run down and in need of maintenance.

Leisure Self

2/10

Poor

19 Feb 2026

Qamraan

Air con did not work the whole week I stayed. I spoke with reception more than 5 times requesting that they please sort the air con but nothing was sorted. It was over 30 degrees in Rio de Janeiro the entire time and without air con i struggled to sleep every night. Upon checking out, I requested a discount due to the air con not working and they told me no. The woman at the reception desk was rude and when I asked to speak with the manager she refused to call them. She simply said I must pay. To spend this amount of money per night at a hotel and receive such poor level of service and have an air con that does not work is unacceptable.

8/10

Excellent

17 Feb 2026

Jose Rafael

Nice staff

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Bradley

Great value for the money. Free breakfast was very nice. Friendly staff.

6/10

Pleasant

03 Feb 2026

Marcos

Room was ok... staff not so pleasant 😒

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

J. Fernando

El proceso de checkin y checkout funciono sin ningun problema. La habitacion es amplia limpia y comoda. El buffete de desayuno, bastante completo. Nos gusto y fue muy util, el servicio adicional de guardar maletas despues de checkout.

La unica recomendación es respecto a las tarjetas de acceso a la habitación, estas son antiguas y se desconfiguran por lo que hay que pasar a recepcion a reconfigurar antes de entrar.

Leisure Partner

6/10

Pleasant

21 Jan 2026

Sigurdur

They have coffee pucks in the room but no coffee machine and no kettle. There was no hot water in the mornings but fine at nights

Leisure Partner

6/10

Pleasant

07 Jan 2026

James

The staff are kind and work well. The location is good and the rooms are mostly clean. That's where the positives end. The bed feels like sleeping on concrete. The pillows are equally awful. The ac barely works and is incredibly loud. Sometimes ice builds up and makes an incredibly loud noise when it hits the blower. The included breakfast is ok not great. Ate it twice in ten days. Ervall I wouldn't stay here again

Partner

8/10

Excellent

04 Jan 2026

Hipolito

Clean room

10/10

Exceptional

02 Jan 2026

Elio

Excelente hotel, muy bien ubicado, entre Copacabana e Ipanema. El desayuno es muy rico y variado. Las habitaciones y el baño es amplio, cama grande. El personal es muy amable. Lo único por mejorar es el wifi y el aire acondicionado que no enfriaba mucho.

Partner

10/10

Exceptional

31 Oct 2025

Joshua

The room was clean, ambient lighting, great location, near beaches and lots of restaurants nearby.

Business

8/10

Excellent

14 Oct 2025

Juan Jacobo

Hotel is pretty basic, they can improve cleanliness in the shower, but the location is perfect, right between Ipanema and copacabana

Leisure Friends

10/10

Exceptional

14 Oct 2025

JUAN PABLO

Ubicación inmejorable.
El personal muy amable.
Las instalaciones son antiguas, pero nada insuperable.

Me volvería a alojar aquí

Leisure Self

2/10

Poor

05 Oct 2025

Claudio

Mala atención del personal de limpieza, no hicieron la habitación

Leisure Partner

6/10

Pleasant

28 Sep 2025

ISABEL CAROLINA

The buffet has little variety: the dishes do not change throughout the days, which can become repetitive if you plan to stay for several nights. Regarding cleanliness, we found mold in the bathroom, which shows a lack of proper maintenance. I believe this is not about the staff’s attitude, but more about the management not providing the right tools to deliver better service.
On the positive side, the staff was very kind. Both in the breakfast area and in housekeeping, they were always attentive and friendly, which made the stay more pleasant.

Leisure Partner

2/10

Poor

17 Sep 2025

Jean Pierre

They had no hot water and wouldn’t work with me on a refund or cancellation

Partner

10/10

Exceptional

03 Sep 2025

Luca G

Very, very safe neighborhood. Great breakfast. Facilities were clean and new.

Leisure Partner

6/10

Pleasant

20 Aug 2025

Nidia

Misleading

I was mislead, service such as transfer one of the reasons I booked this hotel, they do not offer that as state, they also do not have bath robes. They didn't answered my messages until 2 days before I had to check in. Bed is very hard, service was good once I arrived. Cleaning was terrible, there was black hair all over the floor my whole stay, I don't have black hair. I stayed 6 nights, they never changed my bed sheets. Breakfast they kept running out of food, plates and silverware. I wouldn't stay there again.

Self

8/10

Excellent

20 Jul 2025

Ian

10/10

Exceptional

11 Jun 2025

Gabriel

Amazing front desk and dining staff. Very modern and clean rooms. Excellent location walking distance to beach. Always come back!

Business Self

10/10

Exceptional

20 May 2025

MARYBELL P.

We liked the location a lot! Its close to ipanema and Copacabana beach. Tjere are a lot of dinning options too. The staff was helpful with information. I noticed nobody offered to help with our luggage not only at this hotel but other hotels in Brazil amd Argentina. We were satisfied with this hotel.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Scott

Nice hotel, just needs some updating

The hotel was in a good location (10 minute walk to the beach) and in a safe area.

The hotel itself is nice but it does need some updating with minor repairs to get it looking in quality shape (repainting and caulking)

The staff is all really friendly and accomodating and I would stay there again.

Partner

8/10

Excellent

03 Apr 2025

Juan

Marvelous location, sadly not perfect because there are some individuals around that make you feel unsafe. GREAT FOR A BUSINESS TRIP

Leisure Family

10/10

Exceptional

03 Apr 2025

Daryl

Excellent location for walking to Copacabana and Ipanema beaches

Leisure Partner

10/10

Exceptional

15 Feb 2025

Zackary

Great location, clean

Leisure Family

6/10

Pleasant

03 Feb 2025

Christopher

Was able to check in early, received a good rate. Was put in that room rate which is fine , room was tired . The air con cover was missing , air con covering fire sprinkler. Room showing age. Was in room 211 . Breakfast was good. Front desk was not overly friendly , but okay. Overall I would probably stay elsewhere next time. Good location .

Leisure Partner

10/10

Exceptional

27 Jan 2025

wilson

love the this hotel

Most hotels along Copa ad Ipanema are from the 60-70s including apartment buildings.But this is a modern hotel. Location was excellent but didn't feel comfortable walking around at night with my family. The daily breakfast was great and better than American hotels that include monotonous and plastic breakfast!

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Stewart

Great location and friendly staff

Leisure Self

10/10

Exceptional

20 Dec 2024

Andres

Excellent stay! Great breakfast, friendly staff.

8/10

Excellent

01 Dec 2024

Shannon

A great location. It was close to Copacabana and Ipanema beaches. The rooms were clean, but small. The breakfast offered a lost of variety, but the “hot” entrées, we’re cold/warm at best. The staff was very friendly and always helpful.

10/10

Exceptional

25 Nov 2024

Roman

Nice place, pricey but ok

Leisure Family

10/10

Exceptional

21 Nov 2024

Mark

Staff at the boss’s nova ipanema Hotel are excellent people. Very knowledgeable and helpful thank you to all the staff.

Leisure Partner

10/10

Exceptional

07 Nov 2024

Juan

Excellent cost/benefit relation. Perfect location for Rio

6/10

Pleasant

31 Oct 2024

Juliana

street work during my stay and I was not informed.

Business_and_leisure Self

10/10

Exceptional

17 Sep 2024

Suney

Perfecta ubicación entre Ipanema y Copacabana, desayuno delicioso y variado. Recomendado

Leisure Family_with_children

8/10

Excellent

11 Sep 2024

Verified traveler

Not very

Friends_and_family Family

8/10

Excellent

30 Aug 2024

Bira

Great value for money

Leisure

10/10

Exceptional

13 Aug 2024

Brady

Great stay with a great breakfast and super easy check in. Easy to walk to beach!

Leisure Partner

8/10

Excellent

22 Jun 2024

Verified traveler

Overall decent but dirty bathroom

Overall, our stay was pleasant. The hotel is in a great area- minutes walk away from Copacabana and Ipanema beaches, close to restaurants and supermarkets. Breakfast was decent. The rooms were small but that's normal in Rio. The WiFi connection was very good which is actually unusual in Rio.
The main complaint is that the bathtub was DIRTY! I mean covered in the kind of soap scum that takes weeks to build up dirty. We went to buy a scrub sponge and clean it before standing in it to take a shower kind of dirty. After staying for several days and cleaning the tub a little more each day, we decided to take a chance and take a bath. Bad idea! There was dirt built up around the jets and I ended up with a painful rash. It's a shame because few hotels in Brazil have baths and a Jacuzzi tub was part of the appeal but it was just gross. I even hung our wet bathing suits on the metal bar at the top of the shower to dry and ended up with black streaks that permanently stained them. Not sure if it was grease, dirt, mold or some combo... The rest of the place seemed pretty clean and housekeeping did a good job tidying up during our stay. Not sure why the tub was so dirty...

Business

8/10

Excellent

22 Jun 2024

Melissa

Las instalaciones y nuestra habitación fue simplemente perfecta, viajamos con nuestro perrito y nos colocaron un kit para el con cama, tapete y bebedero, el desayuno estuvo bastante completo. La ubicación a 10 min de la playa de Copacabana o de Ipanema, el área es bastante patrullada por los policías, sin embargo es importante estar atento. La atención del staff podría mejorar para hacer de la estadía de los clientes más personalizada y especial. En general me parece muy bueno en cuanto a relación precio y calidad, lo recomiendo.

Leisure Pet

10/10

Exceptional

27 Apr 2024

Maria

Location is fantastic easy access to Copacabana and Ipanema beaches

Business Self

10/10

Exceptional

27 Mar 2024

Dexter

Nice and clean place to stay. Just Awesome.

A nice modern looking place to stay. 4 blocks from either beach. Puts the place in an excellent location.

The street was mildly busy, but the rooms were well insulated. Safe and clean area to walk

The room was very comfortable. the bed was a king. bathroom was as large as the bed room! Bathtub free standing. Comfort!

Partner

10/10

Exceptional

24 Mar 2024

Tulio

great deal, great location, excellent staff, very helpful

Business_and_leisure Self

10/10

Exceptional

29 Jul 2023

Ricardo

Excelente localización.

Leisure Self

6/10

Pleasant

20 Jul 2023

Verified traveler

Just average

This hotel had potential. Bedroom was spacious and appeared to had been recently renovated. But I was placed on the second floor facing street, and it was SO NOISY. I could hear what people were chatting on the street. Metal carts retrieving linen in the morning was so loud.
Breakfast was good. It had a good spread with fruits and pastries. I am familiar with Brazilian food and the language, but there was no sign in English explaining what the pastries were. I know some had ham or chicken, for example. But a vegetarian wouldn't know. I asked one of the attendants one day and even he didn't know what it was.
I also had issue getting the shower at the right temp. Again, there was no indication which side was hot or cold.
It seems the hotel is not really geared toward foreigners, and the experience may be better if at higher floor.

Self

10/10

Exceptional

03 Jun 2023

Fabio

Really nice

Business Self

10/10

Exceptional

22 Apr 2023

Rashad

Loved the premium apartment entire. Mostly enjoyed the beach chair and umbrella amenities included in the hotel reservation.

Leisure Self

10/10

Exceptional

18 Mar 2023

waqar

Short stay but comfortable and exceeded my expectations

Partner

10/10

Exceptional

12 Mar 2023

Sylvia

Realky enjoyed the check in srrvice and cimfort if the room. We had an issue and was immediately resolvedm convenient, safe and clean location. They could do more to improve cleanliness in the room and some finishes were damaged. The breakfast is yummy and a nice perk to stay here. I would stay here again. Thank you!

Leisure Friends

8/10

Excellent

25 Jan 2023

Hipolito

Good location
Good breakfast
Need better Wi-Fi

Leisure Self

10/10

Exceptional

11 Jan 2023

Marcus

This property is convenient located between both major beaches in Rio. It's a short easy walk to shops of Copacabana or the restaurants of Ipanema. The room I had was the king suite with the large bathroom and soaking tub and I absolutely loved it! The 12th floor room offers great views of the city including the Cantagalo–Pavão–Pavãozinho. The staff was super friendly and helpful and the included breakfast was a perfect way to start my day in Rio.

Leisure Self

10/10

Exceptional

09 Jan 2023

Victor

Solid hotel with fantastic breakfast

Leisure Partner

10/10

Exceptional

01 Jan 2023

Patricia

Great location, clean, Great staff

Leisure Partner

8/10

Excellent

21 Dec 2022

Dallas

3rd times a charm at Bossa Nova Ipamena

Lication, Location, Location is key! This place is in a GREAT spot in Rio. Near everything really. Breakfast, really good and light. Had fun my entire stay. Agents were very helpful in what I seeked. Close to transportation, bike raxks across street and a little xommunity grocery store at blocks end. Not a slight, but my only observation was power surge issues happened throughout stay (could be weather relayed, or not). Not the surprise you seek when you're relaxing in the big-bowled tub. But a gem hotel and location for sure!!!

Self

8/10

Excellent

15 Dec 2022

Luis

location

10/10

Exceptional

22 Nov 2022

Sergio

Small hotel with 5 star service

Partner

8/10

Excellent

30 Oct 2022

Trieu

Great location and friendly staff/service.

It was a very good stay overall. The service is great and staff is very friendly. The only problem we had was the leaky toilet which did not fill or flush well. The location was closed to everything. Would definitely stay here again.

Partner

8/10

Excellent

31 Jan 2022

Adam

Good Ipanema location

Great hotel in a convenient location.

Friends_and_family Friends

6/10

Pleasant

30 Dec 2021

Ovidiu

Incredible design, wonderful room set up, the bathroom is amazing. Great Covid safety measures. On the negative side, the air conditioning, which is placed on the wall in the middle of the room, leaks water, and clearly is an older issue since the wall is damaged. I had to use a bucket to collect water at night and towels. I reported it to the reception to two people, and both said “ah OK,” no I’m sorry, no accommodations for the unpleasant experience. both people seem to be busy playing with the computer. Breakfast was really good, unfortunately not enough staffing. There was no hot water for the tea, when I request some it came in on old carafe that was so dirty that particles fell into the cup.

Leisure Partner

10/10

Exceptional

29 Nov 2021

Maria

Great for the price

Friends_and_family Family

8/10

Excellent

25 Nov 2021

Verified traveler

Good Location

Overall a decent stay. Good location. Check-in system was down and took a long time. Might stay here again.

Self

4/10

Poor

28 Jul 2021

thomas

Disappointed

No amenities. Room set up very weird. Breakfast was average, a couple of days the bread was stale. The staff was not very freindly and there was a large picture of some woman on the back wall and there were several things broken in the room and we were told there was no one there to fix it.
THIS IS NO LONGER A BEST WESTERN

Partner

4/10

Poor

21 Jun 2021

Verified traveler

The staff were rude. Check in took over 45 minutes. Didn’t get the room promised.

Business Self

8/10

Excellent

17 May 2021

Verified traveler

I had a very pleasurable stay! Gabriel at the Front Desk was absolutely amazing and took care of all my needs every time I needed help. The hotel was incredibly clean, the staff was friendly and helpful, and the location was perfect! The only thing that wasn’t that great was the wifi. The signal was very weak and it got to the point that I had to leave my room on the 11th floor and come down to the lobby floor to get a good signal and be able to get my work done. Other than that, I have no complaints! I would definitely stay again on my next trip to Rio!

Business_and_leisure Partner

10/10

Exceptional

15 May 2021

Verified traveler

The property was modern, clean and looks new enen though there was the need for a couple of cosmetic repairs, such as toilet civer scratched.

Leisure Family

6/10

Pleasant

19 Apr 2021

Vinicius

Need management

Air conditioning not working, short of staff

Partner

6/10

Pleasant

23 Dec 2020

Verified traveler

Hotel rooms badly designed and uncomfortable because of it. Hotel staff friendly but way too many rules to follow which makes you feel you are staying in someone’s house as a favor.

Leisure Self

8/10

Excellent

20 Aug 2020

Mavero

Hotel tranquilo entre Copacabana e Ipanema. Caminhada que não chega a 10 min. Quartos bem conservados e limpos mas sem frigobar. Em razão da pandemia, café Da manhã no quarto em horário agendado mas por vezes atrasava. A garagem e bem pequena. Varias hóspedes utilizavam áreas comuns sem máscaras. Equipe atenciosa.

Business_and_leisure Self

10/10

Exceptional

24 Mar 2020

Verified traveler

I really enjoyed staying at the Best Western Premier Arpoador Fashion Hotel. The staff was extremely nice and helpful. The hotel's location was ideal, very close to the beach and shops. I will definitely stay there next time I'm in Rio :)

Leisure Friends

10/10

Exceptional

17 Mar 2020

Verified traveler

Very friendly staff that were attentive and welcoming. Nice facilities and amenities.

Leisure Self

4/10

Poor

26 Feb 2020

Verified traveler

I was a bit surprised with the high reviews. The first floor feels like a basement. You can’t open the curtains and the rooms are below street level with a very insecure sliding door. Everyone seemed so friendly in Rio, except for a few of the people working the front desk. The man who helped with my luggage was very kind and continued to be throughout my visit. My front desk calls were never answered in the time I was there. The toilet seat needs to be changed and the sheets should be fitted on the mattress, rather than just a regular sheet laying across.

Business_and_leisure Friends

8/10

Excellent

20 Feb 2020

Verified traveler

The property was clean and tidy. Cleanliness was good. Needed some updating however. Our toilet seat definitely needed changing it was all chipped

Leisure Partner

10/10

Exceptional

02 Feb 2020

Verified traveler

Beautiful design, spacious rooms (4 per floor) and super quiet. The breakfast had a good selection - but on the downside, despite having things marked as vegan, had no plant-based milks

Business_and_leisure Self

10/10

Exceptional

29 Jan 2020

Verified traveler

Rooms were nice and clean design with all the main amenities. Breakfast was decent and they had sun beds on ipanema beach. Lovely staff and efficient service. I do think they should have dedicated shower/changing room for guests that check out early but have late flights, and they could probably do with a pool. Otherwise we really enjoyed our stay!

Leisure Partner

10/10

Exceptional

20 Jan 2020

This hotel was very clean and Modern. Close to everything

Leisure Self

6/10

Pleasant

07 Jan 2020

John

Good location, decent breakfast, AC works well. Staff was friendly and spoke English. Small rooms, restaurant menu is extremely limited, bed and bedding is low quality and uncomfortable. Bathroom fixtures are obviously cheap. Lighting is really harsh in the rooms, only one TV channel in English.

Leisure Self

8/10

Excellent

01 Jan 2020

Verified traveler

I liked the location of the property. It was a short walk to the beach. Some of the staff were very friendly but some of the others, particularly at breakfast, were a bit unfriendly. Breakfast was acceptable. The rooms are decent and quiet. I would stay at this hotel again, though I would probably look for one that was right on the beach next time.

Leisure Partner

8/10

Excellent

11 Dec 2019

Curtis

The beds are not that great.

Business

8/10

Excellent

15 Nov 2019

Verified traveler

I loved the fact that the rooms were modern and clean, and the website photos are accurate! However, they didn’t provide “face towels” to wash your face or body with... not good for those who actually uses hand/face towels to bathe with. That was a challenge, so I got myself to a more expensive Hotel and helped myself to a few wash towels in order to properly bathe/clean my body with.
The breakfast was wonderful to have every morning! So kudos for that!
However, the hotel had a day of problems with the water source; therefore, the entire hotel was down and out of water so no one could shower that morning.... ugh! 😩 And, sadly the staff didn’t warn us of the water being off nor did they comps us of anything like a cocktail or something... not cool at all, being that the days were rather hot & humid and not able to shower daily. Overall, however, being in Rio made up for the hiccups at the hotel!

Leisure

10/10

Exceptional

14 Oct 2019

Ben

Room very clean and neat. Brakfast very good fresh fruit and plenty!

Leisure Self

10/10

Exceptional

05 Sep 2019

Verified traveler

Excellent staff, excellent breakfast, brand new building.

Leisure Partner

4/10

Poor

03 Sep 2019

Ben

Not happy with my stay

The good: amazing location which feels fairly safe even at night, which is super important in Rio. There was great food near by. Breakfast was really good.

The Bad
We arrived at 10pm and when we got to our room we discovered that we were given a room that was never cleaned from the previous guests. We went down to the reception and got a new room. The down button for the elevator on our floor never worked so we would usually go up a few floors and only then down. When we reached our new room its looked good from a first glance but after we got in and looked around we discoved that all of the sheets had stains on them, when say all I mean all of them. Some had makeup stains and other had pen marks. When we called ask ask for the sheets to be change 11 at night already, they were changed promptly but some of the new sheets were still stained. Even the towels were stained day after day. In addition the toilet seat was scraped and scratched.

The only reason we would go back is because the location was so good which is the most important thing in Rio but will look for other stuff before.

Partner

10/10

Exceptional

26 Aug 2019

Verified traveler

Staff was very friendly and welcoming.
Provided early check in.
Very good variety in breakfast.

Leisure Self

10/10

Exceptional

19 Aug 2019

Verified traveler

This property was clean, the staff was very professional, friendly and the housekeepers found a large amount of money left and they informed the desk. I was happy. The breakfast was tasty.

Leisure Friends

10/10

Exceptional

13 Aug 2019

Verified traveler

It was really clean and spacious. The staff was amazingly nice and accommodating. The breakfast was also delicious! It's in the safe area of Ipanema and a short walk to the beach and General Osorio square. Easy to access by Uber as well - the porter also helped us spot the Uber. Would stay there again if we are back in Rio!

Leisure Family_with_children