Name: Fairmont Rio de Janeiro Copacabana
Address: Avenida Atlantica 4240 Copacabana, Rio De Janeiro, 22070002, BR

Fairmont Rio de Janeiro Copacabana

Rio de Janeiro · Brazil

Avenida Atlantica 4240 CopacabanaView location

100 reviews shown

8/10

Excellent

11 Jul 2026

Renato

Good location and a staff that was, for the most part, friendly, professional, and attentive. Special thanks to Maria da Saúde and Rosângela from Housekeeping for taking such great care of our room, and to Renata at the Front Desk for her kindness, professionalism, and outstanding customer service.

Unfortunately, our experience with Veronica, who appeared to be the Front Desk supervisor, was the complete opposite. From the moment we arrived, she barely acknowledged us, avoided even basic eye contact, and came across as dismissive and arrogant. Her attitude was not what we expected from a luxury hotel.

We paid almost US$500 for an extra night simply to keep a room until the evening before our flight. Even then, after a nine-night stay, we were told we had to change rooms because ours was needed for another guest. It wasn’t the room change itself that was disappointing, but the complete lack of flexibility and consideration from management.

Room 1234, especially the bathroom, is also in need of renovation and does not reflect the standards of a luxury hotel. While the staff made every effort to provide excellent service, the management’s handling of our stay fell well below the level of hospitality expected from the Fairmont brand.

Family

10/10

Exceptional

07 Jul 2026

Jeannette

Amazing views, tasty breakfast. Staff were so gracious and helpful

Family_with_children

6/10

Pleasant

20 Jun 2026

amit

I have stayed here many times. I have had issues with the cleanliness of the room twice. The bed sheets smelled like sweat, I had to put a towel over the sheets just to sleep. In addition to the smell of sweat, the bed sheets were also humid with a wet sensation to them. The bathroom also had that same smell of sweat.

Family

2/10

Poor

13 Jun 2026

Juvenel

I booked a ocean view room but when I arrived the hotel staff provide me a handicap room on the third floor with no view to the ocean; I complained and the changed me to another room on the same floor with view to the bar and pool ... I had complained and finally got the room I paid for.
Also, every single morning out of the 5 days the maintenance crew was banging and using electrical tools - I complained but no solution was offered.
The area where they serve breakfast was under maintenance also and the noice was strong - I complained but the lady on charge of the staff told me that they can not do anything because they cannot stop the maintenance ... this was at 10:00am ... the time for breakfast was until 10:30am ... they couldn't wait to start the maintenance until breakfast time was over .... I regret choosing that 500 dollars night hotel just to have issues with not providing me the correct room and all the noice for maintenance ....

Partner

10/10

Exceptional

04 Jun 2026

David

Amazing hotel. Great location, awesome amenities and service. Gold lounge is worth the upgrade. Highly recommend.

10/10

Exceptional

27 May 2026

Kristy

The hotel was lovely! Clean rooms, friendly staff and the gym was well equipped! Perfect
Location. The service in the restaurant was a bit slow but overall a great experience. Will definitely book again.

Friends

10/10

Exceptional

22 May 2026

Derek

We loved our stay at the Fairmont. We had a family suite which was perfect for a family of five. We also had the gold package which included access to the lounge. There was often food and drinks in there that was included in our package. This was a big help having kids and always having somewhere to go for food. The staff was incredibly helpful. The rooms were clean. They had access to the beach already set up, which made it very easy. I would highly recommend staying at the Fairmont if you’re bringing your family to Rio.

Family_with_children

10/10

Exceptional

03 May 2026

Valia

Me encantó el hotel

Partner

10/10

Exceptional

30 Apr 2026

Chiamaka

It was great staying here although we had to switch rooms half way through our stay due to the privacy lock, locking on its own. Otherwise we had a great stay

8/10

Excellent

22 Apr 2026

liana

The breakfast continue to be very good and the beautiful view is always a +. The staff is very helpful and gracious

Family

10/10

Exceptional

14 Apr 2026

Ying

The services is very good! Hope I could have bigger room.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Aleksandr

10/10

Exceptional

11 Apr 2026

Bayo

Awesome

10/10

Exceptional

28 Mar 2026

Mirtha

This hotel was great! Very well situated and very centric close to everything

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

marc

There is unadvertised major building work at this property with the replacement of all balconies

It’s impactful

Drilling
Angle grinding
Hammering

Partner

10/10

Exceptional

22 Mar 2026

Angelo

The staff was wonderful. Everyone from the checkin, to the restaurants, to housekeeping. Directly across the street from a great beach. Great amenities too. And a feeling of safely throughout

Friends_and_family Family

4/10

Poor

19 Mar 2026

Richard Eric

The property is beautiful. Located right across the street from the beach. The problem is with the staff, they are either incompetent or just don’t care, not all of them, but most. Here is one example..I called for baggage service at 6pm, at 630 after three more calls, my wife and I had to drag 5 bags downstairs (elevators) all the way out to valet. This is not what I would expect for 700$ per night.

I have a few more examples like this which has led us to decide never to stay at this property again.

Partner

10/10

Exceptional

15 Mar 2026

Alexandra

Beautiful property in Rio

10/10

Exceptional

11 Mar 2026

Jadesola

Family_with_children

10/10

Exceptional

11 Mar 2026

Michelle

The hotel is amazing and the staff very helpful.
They are taking care of any details.
Highly recommend and I will definitely stay again.

Partner

10/10

Exceptional

07 Mar 2026

Patsy

Thank you for

4/10

Poor

07 Mar 2026

John

The ocean view room was so outdated and badly in need of redecoration. The lighting in the room was rubbish. The bathroom fan didn’t work so everything steamed up. The hotel ‘looks’ nice on the surface but a lot of the staff were pretentious and it felt like you were doing them a favour by staying there. So overpriced for what it is - def look at other options as there are a lot of better alternatives.

Partner

10/10

Exceptional

05 Mar 2026

Jessica

Lovely hotel right on the beach - clean, friendly staff, great breakfast and a private beach club with free sunbeds and umbrellas included. Even has a beach club where you can enjoy drinks overlooking the Copacabana.

Partner

10/10

Exceptional

24 Feb 2026

Margarita

Amazing service, views and restaurants. best hotel in Rio you can find

10/10

Exceptional

19 Feb 2026

Carlos

Great location, staff and overall experience

Friends

10/10

Exceptional

15 Feb 2026

Joachim

great hotel

10/10

Exceptional

14 Feb 2026

Michael

They had a great staff and amenities.

Leisure Self

10/10

Exceptional

13 Feb 2026

Stefan

The rooms were great — comfortable, modern, and beautifully maintained. The location is amazing, right on Copacabana Beach. Breakfast was delicious with plenty of fresh options. The pools are perfect for relaxing, and the live music creates a fantastic atmosphere. Highly recommended!

Leisure Partner

8/10

Excellent

08 Feb 2026

Sarah

Staff were very helpful and upgraded our room when we were first presented with a disabled room with oblique ocean view when we had originally paid for a deluxe room with ocean view. Daniel kindly sorted out our booking and included breakfasts as a result of their mistake.

Leisure Partner

8/10

Excellent

06 Feb 2026

Michael

It was not free. There was a lot on offer, but all of it was mediocre.

Partner

2/10

Poor

04 Feb 2026

Rick

Everything

10/10

Exceptional

03 Feb 2026

Edwin

Nos encanto!! Excelente localizacion, limpieza y servicio impecable!!!

Leisure Partner

6/10

Pleasant

02 Feb 2026

Maria

The city-view rooms really need updating, and they are small. They seem smaller than the size stated on the website. They do not offer any free upgrades as stated on the Expedia website. The restaurants are good but very expensive. Not as good as other Fairmont hotels. Customer service could definitely be improved.

Leisure Partner

6/10

Pleasant

29 Jan 2026

jamie

We arrived to be given an accessible room which we had not asked for and didn’t want. It also had a tiny corner balcony. We were told there was no alternative other than a twin room. We had paid a lot of money for king room with a sea view. The bar and pool area get very busy and you have to ask for a table each time even as a guest - they have a rope to cordon off the area. Most staff were lovely but on a couple of occasions became aware of staff talking about us and laughing at us. The rooms are getting a little tired and housekeeping only seem to do the bare minimum. We had a storm one night which bought dirt and debris onto the balcony. This wasn’t mopped for the rest of the time we were there. A huge shout out to the guys that greet you when you arrive at the entrance. A lovely warm welcome - they were wonderful. Overall, we certainly don’t think we got value for money and certainly wouldn’t return

Leisure Partner

10/10

Exceptional

29 Jan 2026

Gregory

Good food served by the pool & their restaurant!

10/10

Exceptional

22 Jan 2026

Leslie

Hotel was great. Great location, good room and good amenities.

Partner

4/10

Poor

21 Jan 2026

Xiaoxi

Well, every basic service is 4 stars but not worth the price. Close to the beach but many hotels offer the same on the strip for half of the price.

Leisure Partner

8/10

Excellent

19 Jan 2026

Kiyam

Staff! The staff made the stay enjoyable!

Leisure Family

10/10

Exceptional

17 Jan 2026

Bradley L

Great hotel

10/10

Exceptional

15 Jan 2026

katherine Perry

Great hotel, friendly helpful staff, excellent location.

Leisure Friends

8/10

Excellent

09 Jan 2026

Michael

The staff were friendly.

Partner

10/10

Exceptional

05 Jan 2026

James Robert

Amazing staff, customer care and they are lovely with pets! Will be back always! ❤️

Leisure Pet

10/10

Exceptional

31 Dec 2025

Frank

Great hotel conveniently located with great amenities

10/10

Exceptional

29 Dec 2025

Jason

Overall, I really recommend this hotel. About 95% of the staff were courteous, kind, and genuinely happy to help, which made the stay very enjoyable. The only downside was the remaining 5%—a few employees who didn’t smile, didn’t greet guests, and seemed bothered when asked for anything. In particular, some of the pool bar staff consistently looked like they disliked their job, which was disappointing.

That said, everything else was excellent: the location is perfect, the rooms are beautiful, and the cocktails were great quality. I would absolutely stay here again.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Mohammad

One of my favorite place for stay

Leisure Family

10/10

Exceptional

27 Dec 2025

Milena

Fast internet. Clean & spacious room. Staff was very kind & efficient

Business

10/10

Exceptional

23 Dec 2025

Michael Thomas

It was a great location and wonderful service for my stay there.

Leisure Self

10/10

Exceptional

23 Dec 2025

Jeffrey

Everything was great.
Great location.

8/10

Excellent

22 Dec 2025

Adrienne

Good breakfast but could get some more variety

Leisure Family

10/10

Exceptional

20 Dec 2025

Kathy

Exceptional hospitality by all staff. Room was clean and offered expected amenities. Location to both beaches great.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Aline

Lovely and clean

10/10

Exceptional

11 Dec 2025

Adrian

Amazing!

Partner

10/10

Exceptional

08 Dec 2025

Tonya

Our stay here was superb! We had not really understood ahead of time what all was included if we upgraded to Gold Level, but it was SO worth it! We had a private check in area, which also included an exclusive breakfast and happy hour area and access to the infinity pool. You have an incredible view of the top of the Copacabana beach from the infinity pool.

The absolute highlight of our stay was the welcome, ongoing assistance, overall helpfulness and kindness from Lucas Pereira (knowing we wanted to include his name in the reviews, once we found out there were several Lucas's who worked there we asked if we could have his last name or initial).

We had such a fabulous stay! I would 100% recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Vivek

Great location, great ambience and great customer service!

10/10

Exceptional

26 Nov 2025

JOSEPH

Beautiful room and public spaces - outstanding location - wonderful professional friendly staff - included breakfast on outdoor patio - music nightly by the pool.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Roberto

The room were clean. The view was wonderful. The staff was great. The breakfast was delicious. Definitely will stay here again.

10/10

Exceptional

12 Nov 2025

Kjetil

Great room, great location and great staff!

Business

10/10

Exceptional

02 Nov 2025

Nelson

Perfect

10/10

Exceptional

15 Oct 2025

Cesar

Loved it

Leisure Family

10/10

Exceptional

30 Sep 2025

Parris Lane

My stay was amazing, room was a great very of the beach. Amazing staff , very helpful and friendly

Friends_and_family Friends

10/10

Exceptional

11 Sep 2025

nayeem

Excellent in every area

Partner

10/10

Exceptional

07 Sep 2025

JEAN MICHEL

Best location in Río, best views from Copacabana.

The staff and the service was amazing.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Isaias

Lujoso

Leisure Family

10/10

Exceptional

03 Sep 2025

Joyati

Clean room. Fast room service.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Deunir

I loved the room service the two young gentlemen were very polite , professional and caring! The ac was so quiet that was a pleasure. The hotel is well located and easy to get around , beautiful beach, pleasant Fairmont’s team . Just lovely. I can’t say enough. I want to thanks everyone that make my stay comfortable and unforgettable.

Business_and_leisure Self

4/10

Poor

31 Aug 2025

Emma

The hotel is right n down and the staff are dismissive at best and sometimes rude

Leisure Self

4/10

Poor

30 Aug 2025

Rachel

I had high hopes for this hotel, but unfortunately, my stay fell well short of expectations and significantly impacted my trip. The hotel staff did attempt to address some issues by offering a room upgrade when we encountered problems with disruptive guests nearby, which I appreciated as a gesture of goodwill. The room itself was not in the condition I expected for the price point. The television wasn’t functioning properly upon arrival, and it took intervention from the IT team to discover that the WiFi wasn’t connected to either TV in the room - a basic amenity that should have been verified before guest arrival. During my stay, we experienced two separate power outages - one at 1:30 AM and another at 7:00 PM. While power issues can sometimes be beyond a hotel’s control, the frequency was disruptive to our schedule and comfort. There was active construction taking place during our stay, which created noise and disturbance. Unfortunately, no alternative accommodations or compensation were offered to mitigate this inconvenience. Perhaps most disappointingly, several service requests went unaddressed despite multiple attempts to follow up with staff. This lack of responsiveness made it difficult to resolve the various issues we encountered. While I understand that hotels can face unexpected challenges, the combination of technical problems, infrastructure issues, construction disruption, and poor follow-up service created a stay that didn’t meet basic hospitality standards.

Business Self

10/10

Exceptional

29 Aug 2025

Jose

Excellent!!

Business_and_leisure Family_with_children

6/10

Pleasant

27 Aug 2025

Joana

Even platinum expedia members did not gets any perks or benefits. Not even fruits in the room.

4/10

Poor

21 Aug 2025

Steven

Bad service, good location

Very underwhelmed and generally subpar. The hotel facility and staff seem overwhelmed and public spaces were indeed very overcrowded. Service ranged from can’t be bothered to average. The location is great otherwise do not recommend.

Friends_and_family Friends

2/10

Poor

18 Aug 2025

Lionete

I stayed 15 nights at Fairmont Rio, and my experience was extremely disappointing.

As a Black woman, I was repeatedly treated differently from other guests. Each time I went to the Spirit Copa Bar by the pool, staff demanded my room number, phone, and even email — making me feel as if I didn’t belong there. Meanwhile, white friends who visited me were never asked any questions, even though they weren’t guests at the hotel. When I raised this with a manager, instead of apologizing, he insisted it was “standard procedure.” Clearly, it was a procedure applied only to me.

To make things worse, after I returned home, I found an unauthorized charge of USD $7,726.97 on my credit card from this hotel, even though my stay was already fully paid.

This was supposed to be a luxury vacation, but instead it became emotionally draining and deeply hurtful. No guest should go through discrimination or financial abuse like this.

Self

10/10

Exceptional

15 Aug 2025

David

Hotel is brilliant. Awesome location with a view of the full length of the copacabana. Dinner in the restaurant has to be experienced! Food view and service are terrific!

Partner

6/10

Pleasant

03 Aug 2025

Russell

Let down by staff and policies

The rooms and pool areas are fantastic. What lets the hotel down is the speed of the staff. We waited long periods for drinks by the pool and in the bar at night. We also asked for our bill 3 times before we went to walk out after waiting half an hour.

We came here for a special occasion after staying at the Pestana Rio Atlantica, the remainder of our holiday.

The rooms and facilities at the Fairmont are far superior, but the service and prices are far better at Pestana. Both have excellent locations and views on Copacabana Beach.

Another small detail is non smoking policies by the pool at Pestana are far better.

Partner

8/10

Excellent

24 Jul 2025

Eko

Great Location, but need an update.

I recently stayed at the Fairmont Rio for a week. Overall, it was a pleasant experience, but the hotel is showing its age. The entire property, including the rooms, feels extremely tired, as if it hasn’t been renovated or properly maintained in at least 20 years. Many details were worn or damaged: the basin had chipped edges, some facility signs were broken, and general wear-and-tear was noticeable throughout.

Worse, there seemed to be an issue in every room. My original room had an air conditioner that rattled nonstop, making it impossible to sleep properly for two nights. The staff were friendly and promptly moved me to another room, but in the new room, the shower drain didn’t work, leaving a pool of water after every use that only cleared when housekeeping came.

That said, the location is unbeatable. The hotel is surrounded by fantastic restaurants and plenty of breakfast spots. It’s also just a short stroll to both Copacabana and Ipanema beaches, making it ideal for exploring.

The hotel breakfast was disappointing - very basic for the price. You can find much better quality and variety outside at a fraction of the cost. On the plus side, the gym was well-equipped, with dumbbells up to 26kg, four 20kg plates, and a Smith machine, a great perk for fitness enthusiasts.

Partner

10/10

Exceptional

19 Jul 2025

Samuel Sinclair Stewart

Ecellent location

Leisure Partner

10/10

Exceptional

17 Jul 2025

Jeff

Great location, great restaurant, room had an incredible view of Copacabana beach.

10/10

Exceptional

07 Jul 2025

Gregory

Great location, hello and friendly staff, and excellent food and drink.

10/10

Exceptional

16 Jun 2025

Omar

Best hotel and service in Rio.

8/10

Excellent

10 Jun 2025

Elizabeth

The Fairmont is a beautiful property with lovely views from the restaurant and an amazing spa. The Amazon experience treatment in the spa was the best three hours I’ve had in many years. My only issue is that the lost and found has been unresponsive and I left something in the room that I would like to get back.

Leisure Friends

10/10

Exceptional

09 Jun 2025

Janice

The staff spoke English - Ralph the bellman is the best.

10/10

Exceptional

04 Jun 2025

Margarethe

We stayed at the Fairmont for 4 nights. The location between Copacabana and Ipenema beach is fantastic. Our room had a view onto the sugarloaf and we enjoyed sitting on the balcony watching people on the beach and in the water. We only had one dinner in the hotel restaurant. It was amazing. The breakfast buffet had a good selection. Rooms were spacious and clean and the beds comfortable. The shower pressure was excellent. But most importantly, the staff were always helpful and nice. I highly recommend this hotel.

Leisure

10/10

Exceptional

04 Jun 2025

Adriana

My stay at the Fairmont Rio de Janeiro Copacabana was absolutely amazing! The location is unbeatable—right in front of the beach with stunning ocean views. The service was outstanding; the staff was incredibly welcoming, attentive, and helpful throughout our stay. The hotel itself is beautiful, modern, and very clean. The pool area is gorgeous and perfect for relaxing while enjoying the view

Leisure Friends

10/10

Exceptional

25 May 2025

Super friendly staff. Amazing restaurant, pool area and great vibe

Leisure Self

10/10

Exceptional

15 May 2025

joseph

Loved how they had live music and piano player every night

10/10

Exceptional

09 May 2025

Renata

Great hotel with amazing staff!!!

Business Self

10/10

Exceptional

22 Apr 2025

marcela

this hotel was incredible clean, elegant and the area was very convenient to all (beach, restaurants, walkable, stores)

Leisure Partner

10/10

Exceptional

15 Apr 2025

Travis

Beautiful hotel, in an excellent area!

Leisure Friends

10/10

Exceptional

03 Apr 2025

Elise

Amazing time. The staff was attentive and very sweet! Victor and Beatriz were top notch.
Totally recommends and would go back in a heart beat.

Leisure Self

10/10

Exceptional

11 Mar 2025

Paul

One of the best hotels I have ever stayed in. The staff and the facilities were superb.

Leisure Friends

8/10

Excellent

07 Mar 2025

Tracey

OK stay in noisy hotel

The doors to balcony are not good enough considering the rooms are above the pool/restaurant - they need to improve/update them- the hotel was very busy as it was the end of Carnival but the noise went very late into the night. The room was comfy nothing special and def not as good as other Fairmonts.

Self

10/10

Exceptional

02 Mar 2025

Tricai

The property was extremely pleasant and the unexpected upgrade was such an added bonus. All staff members were very helpful and accommodating

Leisure Friends

8/10

Excellent

19 Feb 2025

Chip

The hotel is very nice. It is a bit dated. Great food.

10/10

Exceptional

18 Feb 2025

Jason James

AMAZING

We have stayed here multiple times and LOVE this hotel. Perfect location between Copacabana and Ipanema beach. The staff cannot do enough. The whole experience was amazing. Spa is 10/10.

Partner

10/10

Exceptional

02 Feb 2025

Michael

Loved this hotel. Amazing views. Great staff. Amazing breakfasts.

10/10

Exceptional

01 Feb 2025

Claudia

Amazing staff! The Fairmont Gold is the way to go! Made my stay extra special! I highly recommend this hotel.

Leisure Self

10/10

Exceptional

29 Jan 2025

Yasmine

The Fairmont always aims to please. Always great customer service!.

Leisure Friends

6/10

Pleasant

27 Jan 2025

Verified traveler

Just ok

An old hotel with a nice gym and good views. Not sure about the smell in rooms slight odor which could be mold from bad ventilation. Staff was pleasant but overall I would not stay here again. Not a good value and the smell was constant in the room.

Partner

10/10

Exceptional

26 Jan 2025

TEOFILO

Me encanto el hotel… es un edificio viejo convertido en un hotel nuevo y moderno!.. lo recomiendo mucho

Leisure Partner

10/10

Exceptional

22 Jan 2025

Raul

Excellent hotel