B B Casa Margherita

Italy , Sicily
Taormina, Via Corrado Cagli 4
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100 reviews shown

10/10

Exceptional

10 Jun 2026

Kayla

The breakfast buffet was amazing! The rooms were clean and cleaned daily. The staff were friendly!

Friends

4/10

Poor

31 Mar 2026

Christopher

Supposedly a 4 star hotel but disappointing considering the price. They have the gall to charge €3/day to use the in-room safe - I've never seen this in any other hotel in the world; the 'housekeeping' is rudimentary - they will only make the bed, replace towels and empty bins; lots of choices in the breakfast buffet but it isn't great quality - their 'bacon' is some processed and reformed pig by-product. I'm sure there are better value options in Maspalomas.

Partner

4/10

Poor

29 Mar 2026

Francisco

Old building and hotel with some areas refurbished and some not. Room phone not working. Cleaning sometimes not great. Gym needs new machines as most were broken. Pools are nice. Breakfast is good, other meals are good/average. I don’t think they are providing the service for the rate they charge. Some hotel rules didn’t make sense. Some hotel staff was very rude but most were nice. I wouldn’t stay here again.

Partner

8/10

Excellent

22 Nov 2025

G D

Nice bedroom. Cleaning is good.
Food is OK, although not very varied if you stay for more than a couple of days.

Partner

8/10

Excellent

17 Nov 2025

Robert Mark

Food was good, all inclusive drinks were great. Hotel was clean. Good location.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Laszlo

Good food.

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Bart Van den

The buffet was amazing, lots of choice and the foods was in small trays so it was always super fresh and replenished when needed, best food in a hotel we've had in a long long time

10/10

Exceptional

24 Sep 2025

YVONNE

Would highly recommend this hotel as the service & overall experience for us was great

Partner

10/10

Exceptional

30 Aug 2025

Christine

Food options were good, themed evenings. Lots of fruit. Bedroom and balcony overlooked the pool, which was lovely. The hotel bus shuttle is very useful. Pool areas were good, we particularly enjoyed the family pool. Plenty of sun beds in the morning when we went. We did two Barcelo experience trips which were fantastic. Staff were polite and pleasant.

Leisure Family

10/10

Exceptional

12 Apr 2025

Luke

Good all round

Self

8/10

Excellent

01 Apr 2025

Jonathan

Nice hotel and very clean modern rooms. Nice to have a choice of pools. The staff were extremely friendly from check in to check out.

2 big let downs:

The inside bar ( if you can call it that) as it was literally chairs lined up in a corridor. I can see this being an issue in summer months as I can image most entertainment will be held on the stage at the middle level pool.

Another let down was the food. Whilst there was a good choice of salad items and the snack bar in the day was well stocked. The hot food items in the main restaurant were very mediocre. Often having to hunt around to piece a meal together. That being said some items were of decent quality. The biggest worry of the food is the lack of labelling. If you have allergies beware! All food is labeled wrong and doesn’t correspond to what is actually out. There was one night I asked what the meat was and was told chicken. It was actually beef. So it seems the staff are unsure of what they are serving.

All in all a decent stay but there are definitely areas for improvement.

Leisure Friends

8/10

Excellent

02 Mar 2025

Verified traveler

Nice stay

Had the all inclusive food was very fresh. I love chicken but this was rarely on offer - it was always pork. The snack bar had some healthy food which was good. Enjoyed that you poured your wine from a bottle and you could take bottle to your table at meal times.
Big queues at breakfast for coffee machines.
Place was very clean but rooms could be noisy and let lots of light in but we improvised with putting the bed sheet over the door.
Also long queue at check in and whilst I had no issues with the staff I wouldn’t say they went above and beyond.
Cocktails were very good and freshly made and we had Smirnoff vodka included in the AI.
I did have a nice time and it was good for the money but I would go somewhere different next time

Partner

10/10

Exceptional

07 Feb 2025

Great stay

Great hotel. Super clean and modern. Friendly and helpful staff. The room had everything needed.

Self

10/10

Exceptional

03 Feb 2025

Carol

Great hotel. Rooms excellent and spotless. Food also superb.
Only minor observation- showers need updated

Leisure

8/10

Excellent

07 Dec 2024

Joe

Lovely hotel, lots of nice pools and bars at a great price. Food was great. Me and my friend stayed half board and we got charged €2.90 for a draft soda in the canteen we thought was included with the meal which was the only annoying thing about the hotel. Also the bag room is not locked which I did not appreciate with our passports being in there etc. The rooms are great value for the money, the hotel was able to always het us taxis within minutes of asking which was helpful.

Leisure Friends

8/10

Excellent

05 Dec 2024

Ashley

Great Stay

Clean, comfortable and within easy walking distance of the yumbo and cita shopping areas, 12-15mins walk to the beach.

Overall pleasant stay with friendly polite staff on reception. After 5 nights stay I felt the bedding should have been changed, that would be my only negative and it’s not a biggy!

Self

10/10

Exceptional

02 Dec 2024

Paul

Another fantastic stay @Barcelo

Leisure Friends

10/10

Exceptional

21 Nov 2024

adele

Nice piece of property. Large. Great choice of food in buffets

6/10

Pleasant

11 Nov 2024

Verified traveler

Only if you must

Generally okay. Superb breakfast. Friendly staff.
They kept doing small mistakes when they cleaned the room. Also, they ask for extra money to use the room safe, when this bit doesn’t appear anywhere and the room allegedly has a safe

Friends_and_family Friends

10/10

Exceptional

24 Sep 2024

Kieron

Lovely hotel with great staff and superb vibes! Would recommend.

Leisure Partner

4/10

Poor

10 Aug 2024

shelley

food and drinks were poor not 4 star same food nearly all week
pool area was nice.. room was nice till we saw a really big cockroach in the room
entertainment team was very good

Leisure Family_with_children

10/10

Exceptional

10 Jul 2024

Samuel

The area

8/10

Excellent

15 May 2024

Joaquim

Very clean ,breakfast very good plenty of choice ,stuff very pleasant. I would stay there again .

10/10

Exceptional

27 Mar 2024

Amberley

A superb hotel. The food was fantastic and the staff were all lovely and helpful.
We could not have asked for a better place to stay.

Leisure Partner

10/10

Exceptional

10 Mar 2024

Alexandru Marius

Amazing stay at the Barcelo in Maspalomas,good animation team, lots of activities during the day ,maybe some of the reception team should be more friendly i found them a bit arogant and not to helpful.

Leisure Partner

8/10

Excellent

08 Jan 2024

ALEXANDRU

No heated pool.

Leisure Family

10/10

Exceptional

02 Nov 2023

Rachel

Beautiful landscaped hotel clean and fresh, needed more tidying up throughout the day and please some more milk for our morning teas! Entertainment was good and free shuttle buses were a good touch

Leisure Family

10/10

Exceptional

16 Oct 2023

David

Successfully refurbed, great holiday

Great hotel - went all inclusive, didn't regret it. Food was excellent, drink was plentiful, didn't get carried away!

Partner

8/10

Excellent

03 Jul 2023

Edmar

Nice hotel with bad night intertainment

The hotel are in a verey good condition. 2 nice swimming pool with loads of chairs. The staffs are just fenomenal. Good variety of food. The pizza on the restaurant just amazing. The only down point are the intertainment ar night. The singers and the band just put people outside the hotel or get bored. Put games, shows , use the intertainment team at night for the guests. At put the singers in the restaurant.

Partner

10/10

Exceptional

19 May 2023

Grace

Amazing service, hotel was very clean and excellent food service. Was such a nice holiday.

10/10

Exceptional

22 Mar 2023

David

Great value.

Spotless clean.
They just need to clean the windows at reception that look out to the beautiful pool area, first thing people do on arrival is look out there!

Partner

10/10

Exceptional

15 Feb 2023

Emilie

Had a wonderful 5 night stay here! Lovely staff, clean hotel and beautiful surrounds! We didn’t go for the all inclusive option but we had the breakfast included - delicious and so much variety, there really is something for everyone! Will definitely come and stay here again when we return to Gran Canaria!

Leisure Partner

10/10

Exceptional

23 Nov 2022

Elizabeth

Excellent

We have had a really good stay, super clean and comfortable room. It’s our first time back since the renovations and would highly recommend
The food was excellent and plentiful, only slight negative is a lack of information for what’s available .
On check in they tell you to scan the app we would have preferred a map / notice of information as we only found the snack bars on our last day

Partner

8/10

Excellent

20 Jul 2022

Hanan

I had great holiday, I was happy with our room, ( Clean) food and the staff were lovely It was birthday holiday so I had great time. I would defiantly come again.

Leisure Friends

8/10

Excellent

25 Feb 2021

Philippe

Cool Hotel with an Open Air Crossfit & Activities

The resort offers a lot of activities and sporting facilities for the enthusiast. It offers various package including all-inclusive and buffet food.
The quality of the F&B is just fine but don't expect a lot. There is also a Supermarket opposite the hotel and shops nearby. Very child friendly also. Unfortunately the parking was paid.
We had a comfortable stay and it was really cool the Hotel has a cross fit center, free of charge for the Hotel Guests on site (open air) with a very enthusiastic trainer, Pedro!

Partner

8/10

Excellent

13 Nov 2020

Luis Roberto

Good hotel with some caveats

Good hotel. The staff was very friendly and helpful. Some caveats are that the a/c does not cool during the entire day, if you need it to sleep at night better ask for a fan. The food at the restaurant was edible but not something you would look forward to, especially if you have the all inclusive plan then you will start to see how most items of lunch turn into dinner and then into breakfast. the all inclusive plan might be justified if you drink your fair share.

Self

10/10

Exceptional

23 Dec 2019

Verified traveler

We liked everything about this hotel. Amazing large room, bathroom and balcony. Plentiful good food. Beautiful and quiet setting. Friendly staff.

Leisure

8/10

Excellent

30 Nov 2019

Verified traveler

The staff, rooms and facilities cannot really be faulted, but the meals standard has really dropped over the last couple of years.

Leisure Friends

6/10

Pleasant

17 Nov 2019

William

Decent hotel, Disappointing service.

Let’s start with the positives.
The hotel is fairly centrally located, 5-10 min walk away from Yumbo centre. Room was clean, with a good view (I stayed on the 7th floor). Free shuttle service to the beach which is fantastic.
However...
The air conditioning in the room is appalling. During the day, it’s so weak that you wouldn’t notice it existed. Same with the WiFi, it’s so slow that I simply switched off WiFi and used roaming 4G. The food quality at breakfast and dinner wasn’t great at all, compared to other hotels I stayed in the same area. Service at the restaurant was poor too.
Overall, it’s a decent hotel but you could get much better value for the money you spend at some other hotels in the area.

Self

10/10

Exceptional

12 Aug 2019

Verified traveler

The Crossfit gym was amazing and the coach there was very welcoming. Pedro made us feel at home straight away and allowed us to do our own training

The animation team were fantastic and a real attribute to the hotel

Leisure Partner

10/10

Exceptional

24 Apr 2019

Verified traveler

Excellent in every way. Great plentiful food and drink and great quality food. My family are picky eaters but there was something for everyone. All inclusive had help yourself chips pizza chicken etc all day. Friendly helpful staff. Exceeded expectations and will definitely go again. Not too many British people.

Leisure Family

6/10

Pleasant

07 Apr 2019

David

Not really for the single traveler

Nice clean family hotel really ,not ideal for the single male traveler

8/10

Excellent

21 Jan 2019

DAVID

Jan 2019

nicest hotel room I’ve been in,in playa del ingles.high hotel standard, was half board, and no problem finding something I liked to eat,good selection.would recommend .

8/10

Excellent

15 Jan 2019

Verified traveler

Very nice staff nice hotel really enjoyed my holiday

10/10

Exceptional

09 Jan 2019

Verified traveler

A beautiful hotel with excellent facilities. Food was amazing. My birthday fell on the Saturday we were there and returned to the room to cake nd a bottle of champagne, was a lovely surprise. Travelled with my partner and 2 children aged 9 and 12. Hardly saw the children there was so much for them to occupy themselves. Would highly recommend this hotel to my family and friends

6/10

Pleasant

20 Dec 2018

Verified traveler

Disappointed in this 4* hotel. Majority of guests were non English speaking, therefore, food and entertainment were geared towards them accordingly. Maid failed to replace milks, teabags etc in the room. Only serve Tropical lager on AI. Show cooking chefs quite rude. You always had to wait for this food, being told to “come back in 5minutes”, not helpful when you have a plate of warm veg! One older chef actually tutted when I asked if he could pour me a juice, as I was balancing 2 glasses, he snatched the glass from me and #lammed it down open filled. Would not return!

6/10

Pleasant

20 Dec 2018

Wendy

Could be so much better

Really mixed stay.
Good- pool areas, room, choice of food,
Poor- reception really unfriendly and unhelpful when our room was not as booked, WiFi very unreliable, tv uk channels poor reception,

Partner

10/10

Exceptional

14 Dec 2018

leon

Very nice hotel

Really nice hotel and the manager Fran went the extra mile

Partner

4/10

Poor

14 Dec 2018

Shelley

Disappointing to say the least

We booked this holiday because of the photos on their website. The grounds are beautifully kept but very small, we saw no cabanas at all, no outside gym and were disappointed on arrival. The pool looks inviting but it was freezing - be aware its not heated. We were on 'All Inclusive' but this doesn't include bottled water. You get two free in your room on arrival and then you have to pay. You have to pay a deposit for the towels, a deposit for the safe and then its Euros 3 a day and if you want to borrow an iron, you have to pay a deposit for that too. The food wasn't very good. Overcooked and mostly cold. Hygiene wasn't great, I saw one cook touch her face, then took some egg shell out of someones fried egg she was cooking using the same hand. They don't use fresh eggs for omelettes but buy in bottled mixed egg! Yuk. The uncooked meat and fish was kept by the hot plate it was to be cooked on and it was left there not kept cool for some time. I basically went vegetarian which was poor. Their chips and roast potatoes were nice. On the last day a cockroach fell from the top of the tea and coffee making area on our table. We caught it in a glass, showed the waiter and he shrugged his shoulders. If you see one cockroach you know there are hundreds more hiding. The bedroom was kept clean. Very disappointing to say the least. Will definitely not be going back there or to any Barcelo hotel. However, the sand dunes at Maspalomas were amazing.

Partner

8/10

Excellent

03 Dec 2018

Verified traveler

Overall our stay was good except for the following niggles.
Lighting in the room was very subdued and so reading was difficult. Television had no English language entertainment. Food was ok but queues for the coffee machines at breakfast were very long at times.

10/10

Exceptional

19 Nov 2018

Christian

I have been to the hotel 6 times now will hope to be back in February .... please can I have top
Flour front again 838 thank you

6/10

Pleasant

17 Nov 2018

George

Hotel too far from the beach and Yumbo Center. Do not try and use the Safe deposit box facility. It is too complex to use. Shower facility similar The staff are very friendly.

8/10

Excellent

05 Nov 2018

Verified traveler

Nice hotel in town centre. Good food and great customer service.

10/10

Exceptional

11 Oct 2018

wayne

great hotel friendly staff great facilities the all inclusive package is the one to go for

10/10

Exceptional

01 Oct 2018

Tom

Fantastic hotel!

We had an incredible time staying at the hotel for a week upgrading to Premium All Inclusive in one of the apartments.

The upgrade was sooo worth it! The bar menu is extensive and the gin menu fantastic. We absolutely loved the Balinese beds, hot tub area and use of the Aloha 37 restaurant.

The hotel facilities and surroundings are exceptionally well maintained and kept. We only left the hotel once during our stay to go to the beach but returned after a couple hours because we enjoyed the variety of chilling by the pool or Bali beds.

The only criticism we have is with the apartments themselves. The rooms are very nicely sized and have plenty of space. However they are really dated now and are screaming out to be renovated and updated to match with the rest of the hotel and the surroundings.

We also very much enjoyed the entertainment that was put on by the team, it was varied and very well executed.

Partner

8/10

Excellent

14 Sep 2018

Noelle

Good all inclusive

Lovely hotel. Room was big clean and comfortable. All inclusive was great and was self service. Food was good, plentiful and wide variety. 2 pools all around no major complaints

Partner

8/10

Excellent

28 Aug 2018

Verified traveler

Hotel very clean.

Hotel nice and clean. Entertainment team very attentive. Food tasty and plenty of choice only drawback it was a long walk to the main restaurant from the apartment block if you had small children.

8/10

Excellent

21 Aug 2018

Verified traveler

Great variety of bars, pools, dinning, entertainment. Very green property with peaceful setting. Fun and active place.

10/10

Exceptional

05 Aug 2018

Melissa

Faultless!

this hotel ticks all boxes. Food was superb! So much choice, all fresh and delicious. The choice for alcohol was brilliant. The entertainment each night was fabulous and very busy. The pool are Aloha Bar was our favourite. We hardly left the hotel it was that good. Would definitely return and will definitely be recommending to friends and family.

10/10

Exceptional

27 Jul 2018

sam

Excellent hotel

We booked an apartment which was spacious and clean
The entire complex was beautiful
Staff at reception were v helpful
Food was great
Gardens around the hotel were superb
Swimming pools were reasonably clean given the crowds in peak summer
Overall an excellent experience

8/10

Excellent

28 May 2018

Rachel

Worth a visit

Had a sunday night stay here last week. I was in a lovely big modern room with tea and coffee making facilities. The lady at reception was very helpful and friendly and the barmaid was also very efficient.
The food was good. There was plenty of fresh fruit and salad, bread, cheese and desserts on offer. I liked the soup too. I don't think there was a specific vegetarian option but I certainly didn't starve. At breakfast, most of the coffee machines were breaking down, causing queues and delays. Perhaps this could be reviewed. The wifi worked and in various locations which was good...often this can be an unreliable service in hotels. I appreciated the landscaped grounds...the cacti and the herb garden were lovely. I thought the white chairs that light up looked good too. One of the swimming pools looks like it may need a little maintenance to an area of tiling at the bottom. The pools are a good size though. There was maintenance work underway, including on the roof but this didn't cause any noise. I enjoyed my stay and would certainly consider another visit!

8/10

Excellent

26 May 2018

Verified traveler

Well maintained, all staff really good. Food & facilities good. Only thing that let it down was large group of Polish guys that behaved worse than football hooligans. It should not have taken an official complaint for security to step in. In fairness, hotel management did apologise and the problem did not reoccur.

8/10

Excellent

15 May 2018

Verified traveler

The food was good and the dining times were very good the wifi in the room was good most of the time and the room and balcony were good

6/10

Pleasant

26 Apr 2018

Verified traveler

Okay stay

The hotel overall was nice. But the website/pictures make it out to be a lot better than it is. I rang before my stay to make sure I could use the ‘balastine beds’ they said it was all included. This was a lie, you have to pay €20 for the day. You get a bottle of champagne and a ‘bowl’ of fruit. They tried to fob us off by giving us a little plastic pot of fruit that was picked up from the all inclusive section, when advertised on the pictures was a large fruit bowl which we waited for as we paid for it! I did half board which was breakfast & dinner, they let us change it from dinner to lunch if we fancied going out one night though. Apart from that the hotel was lovely, room was great, food was fantastic, didn’t see one of the shuttles to the beach however but we liked having a walk or just got in a taxi which was around €3/4 Euro each time depending if the taxi driver wanted to go round the long way or the short way. Oh and don’t listen to the people tried to sell boat party on the streets, it was awful.

4/10

Poor

18 Apr 2018

Tim

Not upto barcelo normal standard.. Poor four star

Not upto barcelo normal standard... Poor four star hotel.. More like a three star.. Would not stay here again but would go to another barcelo hotel as been for the last five years to barcelo hotels. Overall needs a good tidy up all around the site. Bedrooms poor standard too.
We were upgraded to the best room which was OK.

4/10

Poor

09 Apr 2018

Vikram

Terrible stay in Occidental Margaritas with family

We live in USA and had to go to Barcelona to see the football match. We decided to spend a few days in Gran Canaries. We booked online and took the half board package for two adults and two children. Occidental Margaritas have issue with basics. For example:

- they don't provide iron table and iron in the rooms. If you ask for it, they want a 20 euro deposit and have only few of them. You have to necessarily return within 24 hours

- they provide safe, but you have to pay both - a deposit of 12 euros and a daily fees to use the safety locker!!

- no soft tissues in the room for general hygiene. Nothing more than a toilet paper

- they give one small soap for washing hands and expect you to use it throughout the stay. We were 4 of us. Nether did they put more soaps, nor they put more during the stay

- their system in archaic. During the last 2 days, it messed up with our names. Someone else's name was appearing against our room number

- They did not help in arranging a car with a driver. We wanted to do a car for half a day with a driver. They essentially told us to figure it out ourselves

- No courtesy to ask for help with luggage, etc.

- the bartender next to the dining area did not understand English. It was such an effort to explain to her that my wife wanted brandy with hot water!

- The AC would not work. In spite of having control in room, they switch it off from the central control and only enable it when the temperature is more than 24 degrees Celsius!

10/10

Exceptional

03 Apr 2018

Craig

Ideal for Families

Hotel is actually two structures - we stayed in the "apartment" block: rooms quite dated but clean and comfortable. Understand that the other structure has more modern hotel rooms, so probably best to book the hotel rather than the apartments. Ideal for families as there is plenty to do for the kids and the friendly animation team can keep them busy all day with various activities (archery, football, mini-golf etc) and there is also both an indoor & outdoor gym, tennis as well as yoga and other excerise sessions for adults. Two pools each with a bar/restaurant and entertainment on the stage each evening was good fun with plenty of laughs for the family - the animation team really do work hard to ensure everyone is having an enjoyable stay, without being too overbearing :)
Breakfast and dinner are buffet style and selection was plenty & enjoyable. Dinner has two sittings and at check in you are allocated either earlier or later sitting, though dining room staff don't monitor and we found that best time was towards the end of first sitting as had less people in restaurant.
Hotel location OK and has free shuttle transfers at various times throughout the day to either Playa del Inglés (touristy) or Maspalomas beach (more up-market shopping and bars/restaurants). A visit to the Dunes is a must! Small but well stocked supermarket right next door to the hotel is handy for lunch supplies or drinks (if you are not on the All Inclusive deal).
Would we go back? Yes.

Family

10/10

Exceptional

06 Mar 2018

madhu

great staff! nice amenities!

Child friendly hotel, plenty of activities, entertainment programme is very good, good access to nearby getaways like maspalamos park, sand dunes, palmitos park, etc.

6/10

Pleasant

19 Feb 2018

Verified traveler

two receptions - was told to walk over to the apartments, no assistance and not very welcoming . apartments were old and dirty. not 4 star. had read online about that we could book into the restaurant one night during our stay. I enquired about this and the reception staff told me that you don't book; there was only one restaurant. not true.
website was deceiving; photographs of the luxury bed, hot tubs etc. in reality had to pay for the use and kids not allowed in the area. not all inclusive, some facilities had additional charges - not advertised as 'gold band' so a bit of a surprise
I know not all facilities are included but there are correctly advertised
restaurant, reception and bar staff - answered questions, no rapport

8/10

Excellent

05 Feb 2018

Hector

Nice place to stay

This is a nice hotel although you must remember there are 2 completely separate towers, one of these is quite new, the other dated however it's the one containing the apartment-like rooms. For a short stay, or any stay having breakfast, half or full board, who needs a kitchenette anyway. You are better off at the nicely newer bedrooms in the other tower.
You have all the facilities within, but the pool is somewhat odd and small-ish for the almost 500 rooms.
Staff was very friendly and helpful that's out of question, great at any time. Dinner was very nice with lots of choice, and so was the breakfast although in this occasion, the quality was questionable with some products.
it's quite unfortunate the cost of the hotels in Gran Canaria is so nonsensically high, however with this hotel you can have a good value for money hence quite recommended.

Family

10/10

Exceptional

14 Jan 2018

Evan

Wonderful Resort experience

With breakfast and dinner included, the experience was very relaxing and affordable. The hotel room was large and spacious, had an impeccable view, and large balcony. Keep in mind, there are two types of hotels. The older larger hotel has a lot bigger rooms, better air circulation, and kitchen included.

10/10

Exceptional

01 Jan 2018

emma

Fantastic friendly hotel

Had a perfect 5 night stay in between Christmas and new year. Hotel is spotlessly clean with beautiful gardens. We had a room in the apartment block which although required some more upgrading was clean and tidy. Beds were extremely comfy and the balcony a great size. All staff work tirelessly to ensure your stay is perfect. Would not hesitate to recommend.

8/10

Excellent

29 Nov 2017

Penny

Enjoyable!

Food was good, nice selection, a lot of fish options so bit difficult if you dont like fish but i coped quite well. Breakfast was lovely, pancakes and waffles to die for! Lots of steps throughout this resort which was nice exercise - most of the time! The outside gym area was great. We requested an iron via our room phone and had to go to reception to pay a deposit of 20 euros, and then had to wait 45 minutes for housekeeping to bring it upstairs - this was annoying as we were waiting to go out and would have rather collected it. We then had to take our receipt to reception to get our deposit back whilst the iron was still in the room for housekeeping to collect - so bit pointless. All in all, great stay. Good for the older crowd, but didnt bother us (mid 20s). Entertainment was ok on an evening too. Only issue was the bed wasnt a double and they said there wasnt any available so they 'converted' the twin beds into a double which didnt work too well but was an okay option, would prefer a double as i then got back ache from falling down the gap.

Partner

8/10

Excellent

18 Nov 2017

kered

Big hotel overhall 80% good

Heavy glass bathroom door hard to open & close think runners need cleaning. One day lift had been cleaned but one one had mopped up excess water I reported it to reception it was felt with quickly ....Food in hotel wide range ...but what should have been hot was only warm ....this needs looking into ...re fried eggs were only 70% cooked on a hot plate bottoms of eggs fine but runnie whir on top ,if you % of them the yoke split .
Nice sized pool buy water very cold only tried pool twice .

In our room are tea & coffee wa sent replaced ,we got into the habit of refilling them ourself at b/ fast time

8/10

Excellent

16 Nov 2017

christopher

views and queues

Hotel is in a good location, close to shops and entertainment. I arrived at 1pm and my room was ready. My request for a high floor quiet room was honoured, and my seventh floor room overlooked the pool and central courtyard. Very comfortable room and bathroom with safe and TV which had at least three channels in English. Wonderful buffet selection for both breakfast and dinner.
Reception always seemed understaffed, and often there was one long queue for check in /out and general enquiries. Dinner is supposedly on two sittings but the staff don't seem to monitor this. I opted for the second sitting that started at 7 45, and soon learnt the importance of arriving promptly - twenty minutes later there is a long queue of people waiting to be seated. Some of the evening restaurant staff are unhelpful and one chef who serves at a counter is very rude. The evening entertainment is usually vocalists on a stage poolside, but some nights they double up as comperes for bingo? / games? .. this can go on until 10 30 and be loud and annoying. I reported that the phone in my room did not work and was told it would be fixed - this did not happen

10/10

Exceptional

12 Nov 2017

GC-Lover

Good hotel close to Yumbo!

Excellent friendly staff throughout - reception, bar, housekeeping and food hall. Great food, excellent location and the bar prices are very reasonable. Highly recommended.

Partner

10/10

Exceptional

29 Oct 2017

Verified traveler

Very clean. Hard working & pleasant staff.

Good food. Manicured grounds. Plenty of entertainment.

6/10

Pleasant

17 Oct 2017

Verified traveler

The staff weren't very helpful. Very raely smiled.

6/10

Pleasant

15 Oct 2017

Brent

Did the job!

Went for a week of sun, all inclusive. Sat by the pool every day, convenient food right around the corner. Good selection of food.

Holiday box was awesome! (Crossfit). Would go back.

Entertainment in the evening was interesting, would have said not for the young (under 40).

Had a couple of nights with noisy neighbours up till 2-3a.m. but that was just unlucky, reception sorted them out.

6/10

Pleasant

23 Sep 2017

Anne

Ok Hotel short bus ride from beach.

We were sent to an old apartment room away from the main hotel. when we booked a new larger room which was sold as a king size bed and one other. However neither of the beds were king size but the room was much newer, bigger and brighter. Food was ok reasonable choices nicely cooked. Pools clean, enough sun beds and shades. There is also a strange setup with 3 kinds of boarding Half, Silver All inclusive where you still have to pay for some things and Gold All inclusive. This needs checking before you book.

10/10

Exceptional

17 Sep 2017

Mrs l

Great Hotel

11 night stay in apartment with family, upgraded to all inclusive before we left UK. This was a good choice. Apartment was comfortable, cleaned every day. Food was good if a bit hectic at times in the restaurant as it was not big enough for number of guests. Good choice of food, Dined in the al a carte restaurant Aloah one night this was very enjoyable. Staff were friendly and knowledgeable, and helpful.
Check out time of 12 is a good time, and although our flight was evening we could still store our bags and go for a last meal in Playa del Ingles. Good free bus to beach, and good position for shops and close to Yumbo centre, walking distance.

Family

6/10

Pleasant

20 Aug 2017

Lola

Hotel is nice, not to far from the beach.

Went with my kids and they loved the experience. Staff were not all very nice, but some were exceptional. In all, it was an ok experience.

8/10

Excellent

19 Aug 2017

Kishore

Our stay at Occidental Margaritas.

Over the last 16 years. We have stayed at this hotel. The staff are very friendly and accommodating.

The outside hotel facilities is excellent, the swimming pools, the garden and flowers, the reception area and drinks, the shows at night.
So we really enjoyed the experience.

However, we are family of four and vegetarian, there was very little choice of vegetarian food, even they put meat in rice. The labels were. OT that great either but we managed. The restaurant staff were fantastic as they made us rice with vegetables when requested.

The worst part of our stay was the hotel apartment. It was really outdated, old and most thing were broken. The double bed was sofa bed and my struggle to sleep with her back pain.
My son would not use the room and use the balcony most of the time. It was really dirty and I just to ignore it. I would not stay in the room again or apartment. The photos on the website shows for the main hotel which is misleading.

Overall we had a great stay. Would I use the apartment hotel again, definitely not.

The staff on the other hand made our stay comfortable, the cleaners were really good too.
Please update the rooms.

Thanks

8/10

Excellent

16 Aug 2017

Graham

Great and will come back

Room a little dated, but was fine as you don't spend much time there
Food great quality, with big selection, but so many greedy people, that are inpatient, and no real atmosphere during meal times. Eat and leave
Evening entertainment was not my cup of tea, bingo, and bad singers
BUT on the positive all entertainment stops by 11pm so nice and quite again after that.
Staff friendly and chatty
Taxi to local beaches are about 5 euros, good location to everything
Drink prices seemed to change on the bar and time of day
I would bring my family back to this hotel as we had a great 2 weeks stay, and would recommend to others

10/10

Exceptional

04 Aug 2017

John

A great family hotel with good food and facilities

Once you're in there really isn't a lot of need to leave the hotel. The all-inclusive option allowed for food at all times, drinks were on tap which you helped yourself to, two swimming pools, and the hotel came with sports facilities, etc. The grounds were kept immaculate and were constantly maintained. The food was plentiful with lots of variety. I would highly recommend this hotel.

10/10

Exceptional

25 Jul 2017

Heidi

Fabulous

Superb! If anyone says negative ignore. Excellent food-great selection, welcoming staff, clean rooms, great shows, mixture of nationalities, great location!
Ten mins walk from the number 66 bus stop, which takes you to and from the airport and drops you to the yumbo shopping centre (save yourself 30 euro) . Ten mins walk to the beach!
I could not fault!

10/10

Exceptional

07 Jun 2017

Jay

Best family holiday experience

I have to say this was the best family holiday experience we have had. The hotel was really big and lovely, We stayed on the 5th floor and had a great view out onto the pool. The rooms were big and very clean with a balcony. The location I would also is pretty good. the hotel offers a short shuttle bus to the two main beaches which are lovely and we often walked as it was only 20 mins. Each night they had different entertainment which was really good and child friendly. We spent two whole days at the hotel and felt really relaxed. Sunbeds were always available, the staff were really friendly, we took part in several of the activities that took place all day. Food was such a big choice and I would say is very good for a 4 star hotel. they had every option of everything. I would really recommend this hotel for families, especially with children

10/10

Exceptional

20 May 2017

Really nice family hotel and great location

We stayed at the apartments building of the complex and all facilites where great. Nice handy little kitchen, daily cleaned and great balcony with a pool view (definitely recommend this room view as the other rooms would face the entertainment and the sound can be very noisy). We had our 2 year old son and luckily could no hear any of the entertainment in the evenings, resulting in a peaceful night sleep for him. Also a great play area for kids with it's own pool and 3 nice swimming pools. Food in the restaurant was good and the only little downside to our trip was the vegetarian choices, there really isn't much, even normal veg dishes had added meat, fish ingredients added and there was a slight issue with language to get an definitive answer on vegetarian dishes. We made do with chips, pasta, bread and deserts but unfortunately there was not much else to eat. Also the items were right next to meat/fish dishes and a number of the serving spoons look to have been used amd mixed with the veg dishes. Overall the hotel, location, staff is great and we would happily head back.

10/10

Exceptional

17 May 2017

André

Value for money

I loved this hotel! I've never been in favour of half board but it suited us so well. Food is very good with lots of options. A tip for hard working waiters, since they don't come and serve tea and coffee, no need to put cups on the tables (sometimes it took time to get tables set up). Put cups by tea/coffee machines instead. More practical.
Most hotels in Playa del Ingles are ugly but this hotel looks fresh and nice. I will come back for sure. Best of all, guests behave nicely, some hotels with certain nationalities don't have manners and just push aside queues, but that wasn't happening here.

2/10

Poor

16 May 2017

rick

Never again!

Sewers Backing Up, Balcony walls crumbling, neither elevator working with everyone climbing the stairs (we were on the 8th floor), The resort across the street has a blaring microphone with the "Cruise director" type woman screaming pool games and contests at six people sitting by the pool, making a nap at anytime of day completely impossible......coupled with the stench in the room from the sewer backing up the stay at this place felt a little like torture.

Partner

10/10

Exceptional

26 Apr 2017

Andrea

Very pleasant stay

We spent a week at Occidental Margaritas and we had a very pleasant stay. The room we stay at was new and well equipped. The staff is very attentive and always available and smiling. The food was good and there was also a good variety. There are two big pools (the water is not cold as I read in other reviews) well equipped with deckchairs. They also organize activities for kids in the playground and also for the adults during the day as well as shows in the evening. There is a tennis court and a gym as well. It's a family hotel but it is actually good for everyone. On my birthday the hotel management surprised me with a nice cake and a bottle of Spanish cava in my room. Very much appreciated! I would recommend this hotel for a pleasant holiday.

2/10

Poor

24 Apr 2017

Ben

Food poisoning; staff couldn't care less

This was to be a glowing review but for the last 24 hours. In which:
-My wife contracted food poisoning from the hotel buffet; passed out (bloody nose, large bump on forehead, chipped tooth).
-The hotel recommended quack medical service that ripped us off €600
-After hearing about them poisoning her, the staff were utterly indifferent to our plight. They offered no apology or assistance.

My wife, who was 19 weeks pregnant, contracted food poisoning from the hotel. We know it was from the hotel as we had paid for all inclusive package and didn't eat anything outside of the hotel.

Staff called a "doctor" who took: Her temperature, her blood pressure and €90. This doctor said she could do no more and needed to send us to a clinic with an ultrasound. Once the ambulance (€245) took my wife to the clinic, she found that they were only able to take her blood pressure (and €118) so total rip off. Eventually (4am) she was able to find a maternity unit that gave her an ultrasound and the all clear.

The next morning I went to reception, told them about her predicament and asked for redress. I was told I could have a late check out at a cost. I was pretty shocked. I can only assume that food poisoning is a common thing here. I tried a few times to speak to a manager but it's possible the manager ate the food in the buffet because she never turned up. In the end I was given a free late checkout to shut me up. I hauled my sick wife and my 2 year old son out alive.

8/10

Excellent

01 Apr 2017

Chris

We had a few days holiday to take so I looked around for hotels that catered for people who require gluten free diet and couldn't find many in that area. Settled for Margaritas which doesn't mention it on their website but had seen a Dutch review where the writer had been provided with gluten free bread. The hotel is a good walk from the beach but there is free bus service that operates - but not that many pick ups so you have to be disciplined at breakfast to catch one that gives you plenty of time at the beach.

The room was clean but beds wasn't the most comfortable and seemed to have a plastic mattress protector which meant that sweat couldn't escape and so just went cold and clammy. Also was annoyed that housekeeping didn't replenish the toilet paper for the last couple of days.

We opted for half board and food was acceptable, although I was impressed that they offered English style sausages at breakfast which was a welcome surprise. At the entrance to the restaurant there is a touch screen display with the dishes listed and the allergens present, however we found that the details were incomplete and in some cases inaccurate - if this was complete then would be a great tool for people with special dietary needs.

The hotel does have a sauna but this is a chargeable extra and is only open during the day so we never got to use it. We did take a look at the rooftop solarium but were disappointed that it was quite small and bare/drab.

8/10

Excellent

19 Mar 2017

Jose

Package holiday hotel

This is a typical package hotel.
The service is ok but not personalised. Rarely you get greeted by a member of staff, from the reception to the main restaurant. Too busy to notice you by.
Quite a long walk to reach the main restaurant.
The food diversity and quality is great.
Suitable for families.
Overall, good experience.

Family

8/10

Excellent

02 Mar 2017

Michael

Good facilities and short walk to night life.

Good hotel overall and certainly one of the better ones I have stayed in. Good size rooms, well presented and good hotel amenaties eg gym

Family

8/10

Excellent

26 Feb 2017

Verified traveler

Good hotel complex for families

Clean & tidy hotel, excellent animation team, buffet meals ok but busy. Choice of two pools set in lovely grounds. Staff friendly. Good location for exploring the island.

Family

8/10

Excellent

12 Feb 2017

Chris

Overall a nice stay.

Location of hotel excellent. Room pools,bars and sun terrace all excellent. 2 disappointments. The food whilst plentiful and varied wan not 4 star in quality. I am a "foodie" so i may expect more of food than some peoe! The spa (consisting of one dry Sauna cabin and massage rooms ) was tiny and had to be booked in advance.

10/10

Exceptional

17 Jan 2017

Verified traveler

good hotel

friendly staff, good dinner

Family

10/10

Exceptional

16 Jan 2017

Diana

Great hotel in Gran Canaria

Our room was a good size with balcony looking at the pool. We needed a doctor and the nearby beach clinic was excellent although expensive. The afternoon games were fun. The dinners were very good.

You have to pay for drinks at dinner...no free water. We enjoyed Playa Maspalomas with its boardwalk. The dining room at hotel is very crowded.

10/10

Exceptional

28 Nov 2016

Verified traveler

Great hotel - central to ameneties in Playa del Ingles with buses available to beaches. Staff all very pleasant and helpful. Food varied and nice.