Name: Extended Stay America Philadelphia Horsham Dresher
Address: 537 Dresher Rd, Horsham, 19044, US

8/10

Excellent

31 Jul 2026

Phuoc

Kitchen good

10/10

Exceptional

13 Jul 2026

Caitlyn

⭐⭐⭐⭐⭐

Some people simply do their jobs, but Tyron and Ro truly make a difference.

When I first arrived at this hotel, I was going through one of the hardest times in my life. I walked in crying, overwhelmed, and completely lost. Instead of treating me like just another guest, Tyron treated me with genuine kindness and compassion. He went above and beyond to make sure I was okay, checked on me often, and made sure I had everything I needed. His kindness during such a difficult time meant more than he’ll probably ever know.

I also want to recognize Ro, who has always been warm, welcoming, and incredibly professional. She is kind, approachable, and always greets guests with a smile, making everyone feel comfortable and valued.

The leadership they provide is reflected in the entire staff. Every employee I’ve encountered has been friendly, respectful, and willing to help. It’s clear that Tyron and Ro genuinely care about both their guests and their team.

I’ll never forget the compassion I was shown during one of the hardest chapters of my life. Thank you, Tyron, for reminding me that genuine kindness still exists, and thank you, Ro, for always making every interaction a positive one.

If you’re looking for a hotel where you’re treated like a person instead of just a room number, I couldn’t recommend this place more highly.

Pet

6/10

Pleasant

08 Jul 2026

OSVALDO

I would not stay at this hotel again.

Partner

4/10

Poor

08 Jul 2026

Christopher

Check in was very nice and professional, Any dealing with the front desk staff was pleasant.
The property is run down, not cleaned well and the room was extremely dated.
I needed a shower after lying in the bed and for that matter after I showered, I think I needed another shower!

Self

4/10

Poor

06 Jul 2026

Alicia

The staff were very friendly, and helpful. Didn't inform me on amenities, wasn't aware breakfast was available or visible. Definitely needs maintenance upkeep although clean.

Self

10/10

Exceptional

06 Jul 2026

Tyree

This location was close to the Willow Grove Mall & multiple places to eat.

Partner

2/10

Poor

05 Jul 2026

Malaika

Dirty. Stains on the sheets . Had to change my room because it smell like human feces. Never again.

10/10

Exceptional

29 Jun 2026

Karen

The friendly late night front office gal. Very helpful and so kind.

Self

10/10

Exceptional

15 Jun 2026

Geniel

The general manager was very rude. I put my trash bag outside by the door and she came banging on the door, before I got the chance to open the door, she already used her key and opened my door. I asked her what was wrong for her to be banging on the door like that? I couldn’t believe that she would open the door without waiting for me to answer because I was in the bathroom. It seemed like she wanted was to put the trash bag in my hotel room. Went downstairs to talk with her about the laundry room, she kept letting the office door slamming in my face and I kept knocking on it, and each time she opened it and then let it go so that it slammed in my face, while I was talking to her. She had me thinking that I was trespassing on her property, very unprofessional.

Partner

2/10

Poor

10 Jun 2026

Michael

My bathroom had mold by the shower and ceiling as falling down. Bath towels had other peoples hair on them .. disgusting place

Self

6/10

Pleasant

25 May 2026

David

The place I usually stay (Fairfield by Marriott) was sold out, so I picked this one (ESA) as a back up for one night, bc it was close by.
Massive contrast with Fairfield: even though ESA was more expensive, the room was not nearly as nice or as well maintained: (door handle had been jarred loose, and did not feel secure); vinyl instead of carpet on the floor - just generally had more of a cheapo vibe.
In ESA's defense, the two employees I worked with were outstanding, cheerful and eager to be helpful. Their names were Roman and Rowena - 5 stars for them, maybe 3 for the accommodations.

Self

10/10

Exceptional

13 May 2026

Austin

Clean Establishment Huge Deal To Us, Staff was extremely pleasant especially the young lady RO at the desk she was sucha kind soul made my wife feel exceptionally welcomed. Will recommend this one ten times out of ten times.

2/10

Poor

11 May 2026

Valery

Nothing to like in this dump

2/10

Poor

28 Apr 2026

Phillip

Absolutely horrible. Inpreoaid for the room and let them know I would be arriving in the morning. I even called the day of the arrival to let them know if. However because I didn’t arrive the day/night before they cancelled my reservation and I was forced to find another hotel. Hotels.com or extended stay owes me my money back. How is this possible. I’ll post later to update everyone on this saga.

Self

10/10

Exceptional

25 Apr 2026

Judi

No breakfast offered but for the price it was a clean safe hotel

Family

8/10

Excellent

19 Apr 2026

Aixa

Nice place, nice staff, could use a little updating but overall good for the price.

Partner

8/10

Excellent

13 Apr 2026

zoe

The staff was incredibly friendly and helpful! Don't expect to fill up at breakfast - it's just muffins and granola bars. There were a couple dead bugs in our room (1st floor, not a big deal) and one of our pillowcases was a little stained but it's not like it seemed unwashed or anything. I'd stay here again for the price!

10/10

Exceptional

14 Feb 2026

Robb

As always, the staff at the Extended Stay America Suites Philadelphia Horsham Dresher Rd did an excellent job! They are consistently courteous, professional, pleasant, efficient, and proficient at their jobs. They go the extra mile, and they always do it with a smile. Because of the staff, it was a very pleasant stay.

Business

2/10

Poor

07 Feb 2026

Elizabeth Anne

The bathroom was by far the dirtiest I have ever seen I took pics and video. I spoke to girl at front desk and tried to tell her, her response was hopefully next time you stay it will be better…
WHAT??!!!??? No..I will not be staying this is how you treat a problem by. It treating it!

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

Elizabeth

The staff was great. However, the check in process was incredibly annoying. It took 15 minutes and i had to fill out physical paperwork, where i was asked to describe WHY i was staying there, my car information, etc. They require a $100 security deposit which, nearly a week later has not been refunded to my account. The door to my room looked like it had been kicked in. The place seemed clean but in need of basic maintenance and repairs.

Friends_and_family Friends

2/10

Poor

18 Jan 2026

Johnny

Racist to mixed couples. Staff Horrible

Leisure Partner

10/10

Exceptional

06 Jan 2026

Gloria

Everything was excellent

Business

10/10

Exceptional

03 Jan 2026

Christina

Great friendly staff!

8/10

Excellent

02 Jan 2026

Francis

Staff was wonderful. Very helpful.

Leisure Family

6/10

Pleasant

16 Dec 2025

desiree

The young lady at the front desk did a wonderful job very informative. The reason for only 3 stars is because the parking lot had a lot of snow and ice 24 hours after snow fall had ended, they need to find a new contractor for the safety of the guests and the employees.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Nadirah

Coming from out of town, this was the perfect location for my family member who works in the area.

Leisure Family_with_children

8/10

Excellent

18 Nov 2025

JOHNNY

The room is clean.

Self

4/10

Poor

15 Nov 2025

Lawrence

Poor internet.

2/10

Poor

07 Nov 2025

Anne

Hotel needs a renovation.

2/10

Poor

06 Nov 2025

Emily

The entire floor and my room smelled like old cigs and old cooking smells. It was very outdated, dirty and dingy and I would never in my life stay here again.

Self

8/10

Excellent

04 Nov 2025

Mineshia

Clean room, friendly and patient staff!

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Laura

The room did not feel cozy or feel too comfortable. The floor felt filthy , towel had stains and there were stains on the sink and wall . Could not get the shower to turn on . I guess it was “tightly” off and we needed to ask the front desk for help. Didn’t sleep too well due to the comfort , but was in a safe and quiet area . Check in went well , the staff was very nice .

Partner

10/10

Exceptional

01 Nov 2025

Wilmer

Excellent

6/10

Pleasant

27 Oct 2025

Mario

The place is a tad dated, the floor in the bathroom was sticky, there was no hair dryer. There was only one end table at the bed. The TV was mounted on the dresser, making it difficult to view from bed. I had to turn the dresser to view the TV. There was no stand for the luggage, which would be ok if you are staying for a long stay-plenty of room in the dresser. One positive note, the TV was easy to navigate- not always the case in hotels.
All in all a pleasant stay, bed was comfortable. As for the \"breakfast,\" it was \"grab & go,\" coffee & snacks.

10/10

Exceptional

26 Oct 2025

Kresta

Very friendly and helpful staff

10/10

Exceptional

16 Oct 2025

Jamarri

Clean room

Partner

10/10

Exceptional

12 Oct 2025

Steven

Room was clean and bed was quite comfortable. This hotel is older and many guests stay ling term, so facilities are somewhat warn. However, one can't beat it for the price. The staff is super friendly. I have stayed here before and I wouldn't hesitate to stay here again. It's a great value.

2/10

Poor

11 Oct 2025

Shannan

Carpet is dirty, counters were dirty, handles of everything (fridge, microwave, etc) were dirty.

Business_and_leisure Self

10/10

Exceptional

09 Oct 2025

Nashir

Clean room great staff.

10/10

Exceptional

05 Oct 2025

victoria

Good

Business

8/10

Excellent

01 Oct 2025

Sorina

Definitely a decent place for the price

Business

10/10

Exceptional

29 Sep 2025

Sehwan

Great staff, clean room, no issues.

4/10

Poor

29 Sep 2025

Leary

Had to lower the Air Conditioner in order to be comfortable.About 68-69 degrees.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Richard

Air conditioner very good

Business Self

2/10

Poor

28 Sep 2025

Barbara

NEVER STAY HERE RUN

I am 76 years old. I’ve stated lot of hotels in my life. This was absolutely the worst hotel I’ve ever stayed in. I have put my dog in better kennels than this place. It had standing water in the bathroom before I put my suitcase down. I went back and tried to get them to change my room. They would not do that mold in the bathtub filthy dirty even even the lightbulbs weren’t even even the same color do not do not book anyone into this hotel plus they overcharged me plus you have to give them $100 security deposit on top of the cost of the hotel room and you get that back in 3 to 5 days. Absolutely deplorable hotel should be torn down and I will be reporting it to the township Just because of it’s uncleanliness

Partner

10/10

Exceptional

28 Sep 2025

Jose

Not

Business

8/10

Excellent

24 Sep 2025

Shawn

Large room, large television. Kitchen was convenient for cooking. Only issue was card key stopped working and the tub drain was clogged.

Business_and_leisure Partner

2/10

Poor

22 Sep 2025

Marrisa

From the moment we checked in, this was a nightmare of an experience. The staff at check in was rude and he was very demeaning to my family. When I called to ask about the payment method and questions we had, he very extremely condescending and spoke to me like I was an idiot and was of out of line to even be bothering him. He told me to look at the receipt and then hung up on me. When we first tried to enter the room, the key didn't work and the janitor opened the door. When he opened the door, the floor was black and he UNPROMPTED asked if we wanted him to \"mop the floor real quick\" for us because of how visibly dirty it was. The bathroom tub was also filed with black debris, there was no silverware or cups, no toilet paper, etc in the suite and when my HANDICAPPED brother went downstairs to ask for some supplies, THE SAME rude man that checked us in tossed my brother a silverware tray and said \"oh...this shouldve been placed in your room already. Here.\" and then dismissed my brother as if it was his fault that he had to come down and ask for things that should've already been in the room. When my brother tried to ask for more toilet paper, he was denied and told that they had restrictions on only giving 1 roll per room (even though there were multiple people staying in the suite for 5 days). Our family is large and we travel alot for business. We realized customer service was nonexistant and we vowed to never stay at this location or any of its affiliates ever again.

Business_and_leisure Family

6/10

Pleasant

19 Sep 2025

Howard

Not a bad stay for the money

The room was pretty clean. I have no complaints. The bed and pillows were not comfortable for me, but I have back issues. Not the hotels fault. It was average, but for the price I would stay again. The staff was very nice.

Partner

4/10

Poor

15 Sep 2025

NADEGE

Complaint about room cleanliness and conditions

The room was not well maintained, the chair was dusty, the toilet bowl was dirty, the bed was poorly made. I asked to moved to another room. However, the smell in the rooms is not pleasant, maybe they have to change their cleaning products to keep a fresh air on the rooms.

Partner

2/10

Poor

02 Sep 2025

Malachi

Workers there are terrible.

4/10

Poor

01 Sep 2025

brenda

There was an incident

10/10

Exceptional

31 Aug 2025

Hillary

Great stay! Staff were very pleasant and the room clean and cozy. Will definitely be back!

Leisure Partner

10/10

Exceptional

31 Aug 2025

Diana

Check in was easy. Staff at reception desk, especially Roe, were friendly and professional. The only things that sucked was the air conditioner was so LOUD, no USB ports, sheets on bed were too thin and pillows were not great. Otherwise not bad for the price.

Leisure Partner

8/10

Excellent

28 Aug 2025

Lokman

It was a clean room and a good hotel I was satisfied

10/10

Exceptional

23 Aug 2025

Andrew

We had a wonderful and rejuvenating stay at Extended Stay America!! Our king sized bed was very comfortable and the room was nice and clean. Loved the full sized refrigerator in the room as well. But the main reason we are doing a review is that we wanted to recognize and commend the Front Desk Rep, Camia, for her friendly greeting and especially her general concern for our pleasant stay. Each time she saw us, she inquired about our comfort. You could just feel her pride in the brand she that represents right down to noticing that we were bringing in pop tarts and her suggesting that there is a toaster, coffee and other items available for us to use and enjoy. So thank you, Camia, for making us feel so welcome. You are great!!! We will definitely stay again if the opportunity arises.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Jaimi

Staff was friendly

10/10

Exceptional

11 Aug 2025

Byron

Nice comfortable

Leisure Family

10/10

Exceptional

04 Aug 2025

Olga

Staff was very professional and I had

2/10

Poor

04 Aug 2025

Charles

Booked this hotel because my hot water heater went out and me and my family needed to wash. Man listen that bathroom was disgustingly dirty. I would never come back here and I damn sure wasn't going to sleep there. The staff was good and fast but the property needs a serious deep clean!!!

2/10

Poor

03 Aug 2025

HABEB

disappointed

6/10

Pleasant

28 Jul 2025

Sherly

Well you get what you pay for. I booked for a 2 night \"stay-cation.\" The room was worn and torn, the counter was torn out the ground, the drawer on the dresser was hanging and the ceiling in the shower was peeling terribly. I should've requested a change of room but I just had low expectations of the entire hotel. Breakfast is in a small space and its just granola bar and muffin...I will most likely never stay at this chain again. If you need a quick night or 2 stay where you'll only be in the room to sleep, then this is the place for you.

Leisure Self

2/10

Poor

25 Jul 2025

Grissel

I booked 2 rooms both had mouse dropping all over the bed and on the sofa bed as well. There was also mouse traps behind every furniture in both cabins. In one of the rooms only had hot steaming water (not even a drop of cold water). My daughter and I went down to the front desk we both explained both explained showed her the pictures and videos taken. I was expecting for her to at least walk over to the rooms but that never happend. We were just told that there was nothing she could do. She reported there was no other rooms to be transferred to and a refund was definitely not an option. The saddest part, my family of 3 children ages 7, 2, 8 month baby & my mother on a wheelchair had no other choice but to stay there because we arrived about 15 minutes to midnight. By the time we discovered all this it was already a little after midnight. I checked/called every hotel in the area unfortunately they all have a check in policy which varies from 3-4 pm, I contacted Expedia for a refund they reach out to verify this matter. Hotel front desk refused to give any information because there was no manager on site. Representative from Expedia sent an email to management, it’s been a week and no one has responded.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Michael

The staff is very friendly and professional! My stay was superb!

Business_and_leisure Family

6/10

Pleasant

15 Jul 2025

Peggy

Very little breakfast... only fruit and breakfast bars, packaged muffins, coffee.
Occupants of hotel look like they live there.
Carpets and drapes are outdated. If you're looking for an emergency overnightstay, its do-able.

Self

10/10

Exceptional

13 Jul 2025

Marjorie

Lovely stay at ESA mostly due to wonderful staff who were very kind and helpful. We had a couple of requests -- an extended check-out due to an online meeting I had to attend, and forks because the take-out restaurant didn't put any in the bag. Front desk staff were just lovely on both counts, providing forks and the extended time. Little things, yes, but that human connection of helping where needed makes a perfectly fine stay and truly excellent one! Much thanks!

Business_and_leisure Partner

4/10

Poor

11 Jul 2025

Bruce

Pick another hotel/motel please

Booked an accessible room to ensure a safe shower but there was no shower chair. Full kitchenette but no coffeemaker or any kitchen utensils, no ice maker or ice cube trays, no notepad, pen, or bible. And the roaches began appearing after 10 PM. This place is not that old as I remember them building it and I had a girl friend stay there once and raved about it. Not to mention the extra surprise 100 dollar deposit required upon check in. Breakfast was a joke, packaged mini-muffins, coffee, and fruity granola bars. There are literally 40 other hotels/motels nearby and I do not recommend this one.

Self

2/10

Poor

07 Jul 2025

Lindsay

Was not great

Leisure Family

10/10

Exceptional

06 Jul 2025

Sehwan

My go to hotel when I commute for work. Great staff, great service, clean and just what I need every time.

6/10

Pleasant

01 Jul 2025

Sue

I thought they had a continental breakfast but it was a grab and go. Need to have a hair dryer in every room like most hotels do.

Leisure

2/10

Poor

30 Jun 2025

Louna

Room keys wouldnt work
Had to change rooms
low customer service from front desk
Rooms and hallway smells and was filthy
Had to change my own sheets
Clean towels were not available until after 4pm

Business Partner

2/10

Poor

29 Jun 2025

Jhonny

I wasnt able to take a shower because room 141 has only boiling hot water .
Staff couldnt help. Terrible experience at this hotel !! Bath tub still dirty from last people using it

Leisure Family

8/10

Excellent

28 Jun 2025

Gina

We got a phone call at 945 am that woke us up out of a dead sleep to remind me that check out is at 11. I found that to be extreme.

Friends_and_family Friends

2/10

Poor

27 Jun 2025

Charif

Very dirty place to stay, smells very bad. I will not recommend it at all.

Business_and_leisure Family

8/10

Excellent

27 Jun 2025

Gordon

Nice location

10/10

Exceptional

27 Jun 2025

Robert

The staff was dealing with an area wide power outage and did a superb job handling everyone's frustration. The accommodations were just what was expected.

Leisure Partner

6/10

Pleasant

26 Jun 2025

Joan

This property list power due to storm in the area. No generators and no idea when power would be ba c k on so we had to leave only after 3 days. Staff was great but they had no idea when power would be restored. We have stayed here before and they were always pleasant and helpful. Not an elegant place but clean and great space.

Leisure Family

2/10

Poor

25 Jun 2025

heidi

Upon arriving to the hotel there was a police officer in the lobby and it smelled so bad of pot. Crazy that i have to pay an additional $100 deposit to make sure i don't smoke in my room by a hotel that smells so bad. Once settled in and looking for a place in town to eat a cockroach went running across the bed. If it was so late and i had more money we would of went somewhere else. I bought some bug spray and sprayed it around the room. I wouldn't recommend this place. I left the spray for the next guest. Do better.

Leisure Family_with_children

8/10

Excellent

15 Jun 2025

Richard

I needed something reasonable for an overnight stay, the woman who checked me in, RO, was very personable, and efficient. The grounds were well maintained, the room was mediocre, and not particularly clean, by my standards. I didn’t have any problems staying here. Didn’t seem to be very noisy, especially since I had my dog with me, and there was a dog in the room next to me. Didn’t hear a sound from either one all night.

Leisure Pet

2/10

Poor

14 Jun 2025

Samantha

The front desk person wasnt there when we got there, wasnt friendly and when i called down to change rooms, he said there were no rooms available. The room had ants and the tub and bed looked like it wasnt cleaned at all. I left 20 mins after check in and now trying to get a refund for my stay and the deposit

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Lucensca

Good

10/10

Exceptional

10 Jun 2025

Tom

Super clean and friendly hotel staff.

4/10

Poor

06 Jun 2025

carol

Beds were fine and hotel was quiet but the breakfast was just granola bars and coffee
When coffee ran out they did not refill
Room needed to be remodeled

6/10

Pleasant

03 Jun 2025

Rodney

Did not like or dislike anything about the property

Business Self

4/10

Poor

31 May 2025

Lauren

This hotel is not the cleanest and outdated. Our ceiling had several patches from leaks and the one in our shower looked like it could cave in at any moment. Mold was also growing in corners.

Family_with_children

2/10

Poor

30 May 2025

Shawna

The hotel halls had a nasty smell.
The bathroom appeared unfinished and walls around toilette was crumbling.
I wanted my money back immediately and Expedia did not help at all. I could not get accommodated and this is the second places I booked through them and it was nasty. The other was in Canada and had hair in the shower drain and ants on the floor everywhere and I was offered a different room but was discusseded.

Business Self

10/10

Exceptional

30 May 2025

john marcella

Very nice

Business_and_leisure Family

2/10

Poor

29 May 2025

Jovenal

We didnt able to stay in our room there key card dont work and they

Partner

2/10

Poor

21 May 2025

Terrence

Dirty, large cobwebs, cracked , rusted tub. Noisy people above with children running until after midnight. Avoid at all cost. You would do better to sleep in your car.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Ralph

Nice stay

10/10

Exceptional

12 May 2025

Mindi

Great suites at a great price

Business Self

4/10

Poor

11 May 2025

Jose

Dead bugs in the room. Stains on the bedsheet. Musty smell in the room. Dog hair and smell of smoke - Facilities have not been updated.

4am fire alarm went off our first night - staff was not available/present for questions or clarification. Guests unaware of situation and severity of fire alarm and were left wandering around. No one given notice whether it was an accident or real situation even after the fire alarm turned off.

Leisure Family

4/10

Poor

10 May 2025

Verified traveler

The staff were great, but that's the only good thing I can say about the hotel. It is advertised as a place to stay for extended periods to work, but it was a difficult place to work during the day. There was no desk in our room. There was a small counter area in the kitchen with one chair. Despite being in a room with two beds, there was only one chair we could use at the kitchen counter. There were two other armchairs but no desk or table to pull them up to. We had good water pressure when we turned the spigot on in the bathtub, but when I shifted it to the shower, there was very little water that came up to the shower; most of it continued to go directly into the tub. We couldn't get enough water pressure to wash our hair in the shower. When I went down to breakfast one morning, there was no coffee, no hot water, and no cups. I had to wait 30 minutes to get any of those. On weekdays when I was on a schedule, I couldn't risk having breakfast in the hotel because of how long it took the first day. So I bought food elsewhere, which defeats the purpose of \"breakfast included.\"

Business

6/10

Pleasant

04 May 2025

Michael

Pit stop

Room amenities could have been a bit cleaner/maintained but for a quick stop, it was doable and safe.

Partner

6/10

Pleasant

29 Apr 2025

Ririn

Its only to ho breakfast

Partner

2/10

Poor

28 Apr 2025

Shalonda

Roaches an Mice droppings very disappointing! Thank you for refunding our money back!

Family_with_children

10/10

Exceptional

28 Apr 2025

geoffrey

Thank you for your continued efforts and consideration...

Business_and_leisure Self

10/10

Exceptional

28 Apr 2025

geoffrey

My stay exceeded my expections... The entire staff was enthusiastic and determined to make my stay an enjoyable moment... Kudos to management...

10/10

Exceptional

28 Apr 2025

geoffrey

The management and staff were happy and determined to make my stay a memorial moment...

2/10

Poor

27 Apr 2025

Zay

DONT WASTE TIME

The lady at the front desk was very rude , she couldn’t assist me with changing my name through the app and was being very rude about it and to not only stress the issue the rooms were horrible none up to date or anything

Partner