Name: Comfort Inn Horsham - Philadelphia
Address: 245 Easton Rd., Building A, Horsham, 19044, US

2/10

Poor

03 Aug 2026

Nefertiti

The property was not well maintained. The hallways smelled like urine.

When I entered my room, it appeared relatively clean at first. However, upon closer inspection, it was clear that the room had not been thoroughly cleaned. There was visible dust and dirt in the corners, hair on the blankets, and even hair on the iron.

When I pulled back the blankets, I discovered that the comforter was soaking wet, as if it had been taken directly from the washing machine and placed on the bed before it had dried. The mattress underneath was also wet.

I contacted the front desk and was told that housekeeping had already left for the day, even though it was only around 7:00 p.m. They said there was not much they could do but might be able to find some sheets and a blanket. I was also told that they could not bring the items to my room and that I would have to come downstairs to get them.

The replacement bedding consisted of an oversized fitted sheet and a scratchy blanket, neither of which addressed the fact that the mattress was still wet. When I explained that this was unacceptable, I was moved to another room on the same floor.

Unfortunately, the second room was even worse. Both beds were soaked through to the mattresses because the comforters were wet, and the chair and ottoman were also soaking wet. The front desk eventually brought up additional sheets they had found, but that did nothing to solve the problem of the wet mattresses or the damp bedding.

6/10

Pleasant

02 Aug 2026

Karen

Handicap accessible room had uneven floor s, no luggage racks , no bathroom counter space . And only one person to help with check in ..room needs considerable update ie painting , trim etc

10/10

Exceptional

26 Jul 2026

Qiong

The clerks that served me were very nice and helpful!
Thanks!

4/10

Poor

19 Jul 2026

Shahzad

There is no sink inside the bathroom. All amenities need upgrade

Partner

8/10

Excellent

11 Jul 2026

jacki

Ok

10/10

Exceptional

10 Jul 2026

Helena

Wonderful staff!

Partner

10/10

Exceptional

07 Jul 2026

Helena

All of the staff is wonderful. Happy helpful & they always have a smile.

Partner

10/10

Exceptional

29 Jun 2026

Aigul

Good

Family_with_children

8/10

Excellent

27 Jun 2026

Leroy

It was great and the bed fantastic

6/10

Pleasant

27 Jun 2026

Terrie

The rooms were clean. The bathroom did not have a counter or any place to hang towels. Our room was right by fire doors and there was no way to shut the doors quietly, so every time anyone went through them, they banged shut very loudly. Hard to sleep through that. Also, some of the guests smoked pot and the smell was pretty overwhelming.

Partner

10/10

Exceptional

24 Jun 2026

Raji

Very good experience. The staff were very friendly, kind, and respectful. The service was excellent. Thank you very much

Self

4/10

Poor

22 Jun 2026

Rebecca

The room was very very dirty. There were what appeared to be Cheeto pieces on the floor in the room. The floors left my feet black with dirt from walking around on them for about 15 minutes. The towels in the bathroom were stained and one had a hole in it. The beds weren’t comfortable, and were tilted down, as if the mattress has never been rotated.
Rooms were outdated, there was water marks or possibly mold in the corner of the bathroom ceiling.

There was no coffee in the lobby after breakfast and the water in the lobby tasted like it had a fake lemon added, or pine sol lemon. Not enough tables at breakfast for the amount of people.

The staff was all very nice and friendly.

Overall not worth the price.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

crystalrose

Breakfast wasn’t the best but the rooms were clean and the staff was nice

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Daniel

The rooms were adequate and the breakfast was good.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Janice

Nice

Self

10/10

Exceptional

16 Jun 2026

Matthew

Wonderful staff and the rooms are clean

2/10

Poor

15 Jun 2026

Karen

I needed a handicap room for my sister. We had to go through two heavy doors. She uses a walker and I had the luggage. Without help from another customer we would have not made our room. The beds were too high for her to climb into. She ended up falling twice.
If it is a handicap room it should accommodate all handicap people!

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Joann

I was very satisfied

Self

10/10

Exceptional

09 Jun 2026

Justin

I like and appreciate everything. The staff was

2/10

Poor

08 Jun 2026

Alfred

My husband and I expected a simple budget stay, but this hotel was a nightmare. People were drinking outside the building at night, housekeeping never serviced our room, and my husband stepped in dog feces right outside the elevator on the 4th floor — along with several other guests. No one answered the front desk phone, and when we finally found staff, they told me to get my own towels downstairs. The mess wasn’t cleaned until the next day, and there were dogs everywhere. If it hadn’t been so late, we would have checked out. This place needs new staff and better management. I do not recommend it.

Partner

2/10

Poor

07 Jun 2026

Jackie

It was a nice hotel but the TV didn’t work it would cut out and say no signal. The bathroom wasn’t fully clean because a dried out old wash cloth was hanging on the back of the door. The microwave was missing a dial so you couldn’t change the settings…. Overall the staff were friendly.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Mark

Charged 100.00 for ensuring no smoking in rooms but then I was checked into a smoke-filled room.

4-night stay and room was NEVER cleaned. And I asked for room to be cleaned after 3rd night but it was not cleaned.

Receptionist on duty Friday morning June 5th would not give me a receipt for my stay and in general has never been accommodating in previous stays or this one. I'm still waiting for a receipt from last year's stay.

Too many rooms are still smoke-filled. Too many dodgy people stay in this \"hotel\".

I will never stay here again, which is too bad as I had been a regular customer here for 23 years.

6/10

Pleasant

01 Jun 2026

Tasheala

My room had a stinch/smell but overall good stay for price

Partner

4/10

Poor

01 Jun 2026

Jamillah

Major issue with trying to connect directly to location regarding my refund. Tried contacting HQ, which was useless as they weren’t able to contact the hotel and calling the hotel again the lines to reach the front desk does not work. Sad that I have to deal with this matter to get my refund as the hotel otherwise was decent.

Family

6/10

Pleasant

30 May 2026

Stephen J.

I took one shower late afternoon and one the next morning and both times the water pressure was terrible. When I mentioned this to the woman upon check out she just kind of shrugged her shoulders and said well the hotel was full and that's happens when we're busy. Lousy attitude in my opinion.

Self

8/10

Excellent

29 May 2026

Anthony

Breakfast here was great, easy way to start of the mornings. Staff were very nice and helpful. Overall it was great stay and convenient stores all around property. Great location!

Family_with_children

4/10

Poor

25 May 2026

Matthew

1) Hallway and room had a damp, musty odor.

2) Bathtub was not completely cleaned from a previous guest (found hair in tub).

3) I was not able to use the continental breakfast feature because the line was so long and inconveniently located.

4) Bed was comfortable.

Self

6/10

Pleasant

19 May 2026

Jennifer

Room was fine- a little noisy by the fire door closing loudly. Clean and comfortable.

Self

8/10

Excellent

18 May 2026

Ruth

We stayed 2 nights. All the staff were nice.
It is an older property that seems to be in the process of updating the facilities. But it was clean. Breakfast area was clean and food was fresh. Overall not bad for a quick meal. The only issue we had was the spare roll of toilet paper had roach eggs and baby roaches in it. But that could be from the manufacturer or distributor. Didn't see any evidence of bugs anywhere else in building. I did inform front desk of problem, and they let housekeeping know and room was thoroughly cleaned that day.

Partner

8/10

Excellent

07 May 2026

Michelle

Great for the cheap price. I was on the first floor but it smelled like weed pretty much everywhere I went. The staff was INCREDIBLE, I would stay there again just for the staff. The breakfast was great too! Wasn't the cleanest hotel I've been to, but the bed was super comfy!

Self

2/10

Poor

05 May 2026

Yamil

The Wifi did not work.

Partner

6/10

Pleasant

03 May 2026

Belmarie

Everything was fine. Rooms were clean, staff were super nice. Breakfast was really good. There was a small noise problem. Walls and floors are very thin.

Partner

8/10

Excellent

21 Apr 2026

Angela

Parking was fine.

Partner

8/10

Excellent

19 Apr 2026

Monique

Clean rooms

Self

8/10

Excellent

18 Apr 2026

Raymond

The hallway is not ventilated, and there are 2 fire proof doors dividing the hall way. To go thru the doors it is noisy for rooms, also I had to hold my breath in certain zone where there is bad smell of smoking

Family

8/10

Excellent

16 Apr 2026

Robert

Good coffee, friendly staff and good location

Partner

6/10

Pleasant

14 Apr 2026

Butch

The rooms are small, but the staff is very nice

Partner

10/10

Exceptional

10 Apr 2026

Chelsie

Every staff member has been so kind and accommodating. Special shoutout to the gentlemen who handles the breakfast buffet in the morning. He was incredibly courteous and made sure everything was properly stocked. I let him know the coffee was out and he promptly brewed more and even brought me a fresh cup while I was waiting. Incredible service and attention to detail.

Family

8/10

Excellent

30 Mar 2026

VINA

Location and price was convenient for us.
Very helpful and nice staff
It has parking and

10/10

Exceptional

04 Mar 2026

Carl

Friendly staff, clean room, good breakfast.

Self

10/10

Exceptional

01 Mar 2026

Yvonne

Check in person was friendly.

Partner

10/10

Exceptional

16 Feb 2026

Vanessa

The room and the whole place was excellent when you checked in the guy was very friendly and attend to my needs very grateful of him

Partner

4/10

Poor

21 Jan 2026

Kimberly

Worse breakfast I’ve ever had in a hotel

Leisure Self

10/10

Exceptional

19 Jan 2026

Joan Fagan

Staff were great, the room was quite comfortable

10/10

Exceptional

18 Jan 2026

James

The staff were friendly and check-in was easy. It was much appreciated, especially since we arrived so late.

Friends_and_family Friends

8/10

Excellent

26 Dec 2025

MARY

Staff was friendly; the breakfast was good: rooms were quiet and clean.

Leisure Pet

8/10

Excellent

26 Dec 2025

Carol

Your staff at breakfast were so helpful! Checkin was easy.

10/10

Exceptional

17 Dec 2025

Debbi

Clean hotel, great location with an excellent staff

Self

10/10

Exceptional

15 Dec 2025

julie

Staff was wonderful upon checking in. Was done with ease. We had our dog with us and staff even offered him biscuits. Room was clean and bed was comfortable. Loved the flooring. Was not carpet.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

victoria

Room was spotless, front desk associate was amazing

Partner

2/10

Poor

03 Dec 2025

Fanny

Terrible. That hotel is infected with bug and thick. Don’t go there.

Business Partner

2/10

Poor

26 Nov 2025

Kara

It had

10/10

Exceptional

21 Nov 2025

Debbi

Room was very nice. very comfortable.

Self

10/10

Exceptional

21 Nov 2025

victoria

Yes

4/10

Poor

17 Nov 2025

Karen

Other customers yelling in the hallways at 2 -2:30am, waking up everybody unnecessarily

Business_and_leisure Self

6/10

Pleasant

16 Nov 2025

Aaron

Clean room

Partner

8/10

Excellent

16 Nov 2025

Lovett

Ok. A little old though. They need a good renovation.

10/10

Exceptional

12 Nov 2025

Modupe

Spotless bedrooms, freshly cooked breakfast each morning. Friendly staff. Will stay here again. Very peaceful hotel with free parking.

2/10

Poor

10 Nov 2025

ROODY

I stay there for 4 days no room service and they didn’t change my towels either the bed sheets, I have call the front desk to ask for help and they say they only provide these services on Tuesday and Thursday, I wait nd still still no services from house keeping.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Sarah

My family loves this hotel, we stay here when traveling to the Philly area whenever possible.

Leisure Family

8/10

Excellent

04 Nov 2025

Isabelle

Located on very busy street.

Leisure Family

6/10

Pleasant

03 Nov 2025

Carla

The big metal doors in the hallways are slamming opening and closing all night. It’s right on a busy road so the rooms in the front of the hotel you’re constantly hearing the trucks go by I just had a hard time sleeping with all the noise throughout the night. Including some guy, walking up and down the hallway, talking on his cell phone.

6/10

Pleasant

02 Nov 2025

Nelly

Clean room and bathroom

Leisure Partner

10/10

Exceptional

30 Oct 2025

Sarah

The front lobby, breakfast area, hallways, and our room were all clean.Our room was on the third floor facing the back, and it was very quiet. We checked in late in the evening, and Faisan was very friendly and helpful. All of the morning staff we encountered were also very friendly. Two small complaints about the bathroom: 1) the shower/tub faucet controls were very confusing to work, and were not labeled in any way-- you basically had to do trial and error and risk freezing or scalding yourself. 2) there are no countertops or shelves in the bathroom. Even the soap dish barely fit on the sink. There's just a little room on the sink for a cup, and that's it. But for a one-night stay, we could deal with it.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Carol

Staff was keeping the food fresh and very helpful

Leisure Family

6/10

Pleasant

20 Oct 2025

C

The staff was great. The rooms were okay. My first room smelled awful so I was switched and the new one was good. The place was loud.

8/10

Excellent

15 Oct 2025

Nicole

Room clean. 1 Bed was broken and uncomfortable- told front desk, very apologetic. Low cost option that was a good one. Staff very friendly.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Alexandria

Our hotel stay was comfortable. No complaints. The room was service on our 2nd day but not the 3rd. Daily breakfast was good. 2 hot protein item, boxed cereal, toast, bagel, make your own waffles and assorted beverages. Great restaurants were walking distance away. I would stay here again.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Raimundo

great.

Business

10/10

Exceptional

07 Oct 2025

Nicole

Staying at the Comfort Inn in Horsham is like going to your second home!! The staff knows your name, remembers your dogs names, has treats for them! They make check in quick and efficient and you are in your amazingly air conditioned room with comfy beds and great tv before you barely blink! They are incredible. The hot breakfast is great to grab early if you have important things to do and can hold you over until lunch, if not longer! 10/10 the last 3 times we’ve been there!! Can’t wait to go back again next week (we travel to Horsham for the Vet there for our dogs and since we now live in Jim Thorpe, PA, it makes staying overnight smarter and easier)!!!

Business_and_leisure Pet

10/10

Exceptional

03 Oct 2025

Parasram

The room was comfy,clean and breakfast was great .I rate my stay 5 out 5

10/10

Exceptional

03 Oct 2025

Muffet

Parking lot was good. Nice place felt safe

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Mahadeo

The staff were very helpful and friendly. also the rooms were great.

Leisure Family

10/10

Exceptional

29 Sep 2025

Hema

Yes

Friends_and_family Family

2/10

Poor

28 Sep 2025

Steven

We saw two mice in our room during our 3 day stay. I called to the front desk and was told they did have problems with \"field mice\" and that some adjustment or discount would be made to our room rate. However, when I spoke with Morgan at check out, was told she would have to check with the General Manager tomorrow (Monday). There was dust on two of the lights in the breakfast area! We were in room 240 on the second floor so there is obviously a mouse problem!!!. Not enough Handicap Parking. I had to drop my wife off at the front door and then park. VERY DISAPPOINTED!!!!!

Leisure Partner

10/10

Exceptional

27 Sep 2025

ERIC

Nice place, great staff.

Business Self

10/10

Exceptional

21 Sep 2025

Tim

Great Staff, Comfortable Rooms, and Delicious Breakfast

Business

2/10

Poor

21 Sep 2025

Lital

Room was dirty, not thoughrouly cleaned. corridor was noisy in the early am hours, non smoking hotel but very stinky from smoke in room.
Will not return.

Leisure Family

10/10

Exceptional

19 Sep 2025

Eleanor

Very comfortable and clean

Leisure Family

10/10

Exceptional

16 Sep 2025

Jeffrey

Easy access to major turnpike

Leisure Self

10/10

Exceptional

16 Sep 2025

Katia

Breakfast was good. Calm area clean .

Leisure Partner

10/10

Exceptional

03 Sep 2025

Lynnette

Hotel was very clean and the staff p t ovided quality service.

Leisure Self

2/10

Poor

01 Sep 2025

brenda

There was an incident

Leisure Self

8/10

Excellent

30 Aug 2025

Alfred

Right location for my trip, quiet and clean. Most of the staff were outstanding. One maintenence guy saw me coming down hall and got on elevator without holding for me. Property a bit older and worn so could ise an update. Overall a good valie though

Business Self

10/10

Exceptional

24 Aug 2025

Susan

Impressed with how clean the room was. The staff both at the desk and tending to the breakfast were prompt and professional. Feel like we made a good choice for the affordable cost

Friends_and_family Family

8/10

Excellent

13 Aug 2025

marian

Lose by

8/10

Excellent

11 Aug 2025

Anastasia

The Clerk at the desk was excellent. I had misplaced my phone. It was early in the morning. He was very patient with me and assisted me with helping me find it. I want to thank him for everything and I went back up to my room calm down and I was able to find my phone. Thank you again.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

James

Good, clean, comfortable hotel in convenient area.

4/10

Poor

22 Jul 2025

Ethan

Not very clean or its just way old. Reminds me of a 70's hotel

Leisure Self

2/10

Poor

19 Jul 2025

Evelyn

Room dirty left open bottle of nyquil that my 3 year old found in room chicken in fridge wet towels one of the workers gente he is awesome

Family_with_children

8/10

Excellent

14 Jul 2025

Tamara

Several restaurants near property closed, limited dining close by. Very quiet, no noise, ample parking.

Self

8/10

Excellent

12 Jul 2025

Ashlee

Although the front desk guy took a few mins to come check me in he was nice swift and professional. The hotel appeared to be clean from the lobby to the room. Would return

Business Partner

10/10

Exceptional

29 Jun 2025

Vijayakrishnan

Property was neat & clean, staff were so friendly. Value for money for my trip!

6/10

Pleasant

28 Jun 2025

Patrick

Be prepared.

Overall just dissatisfied. Fresh paint doesn’t makeup for dated service for price paid.

Business

10/10

Exceptional

26 Jun 2025

Melissa

All of the staff are friendly and the rooms are clean. Beds are comfortable with an assortment of pillows to choose from, from soft to firm. The free breakfast had a nice variety of hot and cold items, the coffee was very good as well. Not your typical continental breakfast. I will be making the choice to stay here again for future trips.

Business_and_leisure Self

8/10

Excellent

26 Jun 2025

Christopher

.

Leisure Self

10/10

Exceptional

22 Jun 2025

Carolyn

Last minute stay for a softball tourney. Hotel was clean, easy to access, lots of restaurants near by.