Name: Residence Inn Philadelphia Willow Grove
Address: 3 Walnut Grove Dr, Horsham, 19044, US

8/10

Excellent

26 Jul 2026

Gavin

clean. big rooms. good for families. Nice pool but lights did not work so we couldn't swim at night. A little outdated but reasonable

10/10

Exceptional

25 Jul 2026

Roger

Great location

2/10

Poor

17 Jul 2026

Janice

We prepaid our reservation 2 weejs in advance and we went to check in and we're told there were no more rooms avaliable!!! We were told we would be reimbursed and have not seen the refund !!!

2/10

Poor

16 Jul 2026

Ciara

This place is nasty the manager is very rude I had a ant problem in my room the sheets where not that clean I will give this place a 2 will never come back here again

Family_with_children

10/10

Exceptional

11 Jul 2026

Taneehia

Very nice hotel, look like luxury apartments. Loved it

Partner

10/10

Exceptional

10 Jul 2026

Samara

Was a nice stay for the week.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Scott

The staff and the hotel were wonderful. Every person there was very friendly and the hotel was very welcoming. We have been coming there for 6 years and will definitely be back again.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Micah

We had an issue with our room and the staff moved us immediately. They were helpful and even carried our luggage to the new room

Business

2/10

Poor

07 Jul 2026

Ivy

Place needs a extermination, my room had a cockroach crawling on the wall!

Partner

8/10

Excellent

06 Jul 2026

Abigail

Very comfortable rooms, great breakfast, pool area was small and some other guests made a terrible mess, and the only staff member at the desk was trying to clean it, but they really need more than one person on duty to clean and also check in guests.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

deivisson

Clean room, first room the ac was not working and then promptly moved me to another room
Great accommodation

10/10

Exceptional

03 Jul 2026

Louis

The front desk people, and then the breakfast. Very nice environment

Self

8/10

Excellent

29 Jun 2026

Shineikka

Thank you!

Family

6/10

Pleasant

25 Jun 2026

Karen

I was very disappointed that the pool was not in service.

Self

6/10

Pleasant

22 Jun 2026

Lila

Pool was closed. The building/bathrooms need updating

Family_with_children

8/10

Excellent

14 Jun 2026

George

It’s very convenient to everything, my only complaint is we booked it for the pool and it wasn’t opened yet as of June 13.

Partner

10/10

Exceptional

11 Jun 2026

Judith

The staff is welcoming and nice. The property is very clean. The rooms are spacious and feature USB charging ports. I hope that in the future this hotel offers more savory vegan options besides fruit salad, cereal, hot oatmeal, and bread. I've enjoyed my stay here.

Self

10/10

Exceptional

08 Jun 2026

Anne

Pass

10/10

Exceptional

21 May 2026

Cynthia

Spacious and clean.

Family

6/10

Pleasant

19 May 2026

Tonya

We stayed for 3 nights. We had ants and gnats in our room. We told the staff, they offered to move us. We declined so they came in and sprayed. The tv is not a smart enough tv. We were unable to use our apps, the picture was fuzzy also. The carpet in our room was very dirty. The mirror was cracked. The overall cleanliness was good. The room is just seen better day. Breakfast was a nice selection. Parking is limited. We had to park in another businesses lot overnight which we did not care for.

Partner

8/10

Excellent

17 May 2026

Judith

The rooms are spacious with a modern style. It would be nice if breakfast had vegan savory options (other than fruits, oatmeal, or bread) or people with food sensitivity.

Self

8/10

Excellent

10 May 2026

Kariemah

I didnt eat the breakfast.

Partner

8/10

Excellent

10 May 2026

Denise

I had problems the first night because of the flowers spray that the housekeeping staff sprays. Flowery spells triggers asthma. I had to open my door and turn on the bathroom fan to get the air to cerculate. I asked the staff to not spray for the next 2 days

Self

10/10

Exceptional

10 May 2026

Melissa

Great location! Within walking distance to everything!

Business Family

10/10

Exceptional

05 May 2026

Van

This place was amazing and so clean, I’d definitely recommend staying there

Self

6/10

Pleasant

04 May 2026

Rosemarie

yes breaksfast was fresh and good quality parking was a bit limited but worked out.

Family

10/10

Exceptional

30 Apr 2026

Courtney

Staff was super friendly and the room was very clean.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Taylor

Yes, pretty standard

8/10

Excellent

26 Apr 2026

Kristin

Clean friendly comfortable stay, a bit outdated but still nice.

Self

10/10

Exceptional

21 Apr 2026

Denise

Check in person was nice and efficient.
Breakfast was good.

10/10

Exceptional

11 Apr 2026

Siani

Very clean room, everything in room was in good condition, breakfast was okay

Partner

10/10

Exceptional

09 Apr 2026

Ayana

Decent stay for a single person or family

Self

8/10

Excellent

30 Mar 2026

Samuel

Menu was really good.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Kim

This place is perfect for my son and I to stay. We get the two bedroom suite. I will continue to book this for my stays before chemotherapy. Recommend to anyone with a family!

Family

10/10

Exceptional

22 Mar 2026

Steven

Really interesting set up here. It looks more like an apartment complex than a hotel. Our room was spacious, clean, comfortable and quiet.

Partner

10/10

Exceptional

22 Mar 2026

Shineikka

I had the two bedroom suit which came with two full bathrooms in each. Dinning and living area along with kitchen. This was a great stay for me and the family. The room was clean and felt like a home away from home. We were able to utilize the gym which wasn't to bad. The package came breakfast which was great every morning with a variety of options. I would stay again if in traveling with the family.

Family_with_children

10/10

Exceptional

20 Mar 2026

Kim

Clean spacious room. Highly recommend for this price!

Family

2/10

Poor

17 Mar 2026

Daarina

I never stayed at this hotel.

10/10

Exceptional

16 Mar 2026

Harold

Everything met my needs; access, services, room amenities, etc.

Self

6/10

Pleasant

10 Mar 2026

Theresa

The place stunk of marijuana, at one point I had to cover my nose because it seemed like someone was outside smoking, The tv remote was very filthy, I left a note for housekeeping. Otherwise it was clean and had adequate amenities. I would have preferred my room to be on the same building as the lobby

Self

8/10

Excellent

22 Feb 2026

Ajay

My first impression was \"OMG! Did I pick the right place to stay? The look from outside is not very appealing but once you enter the room I was like wow! Clean spacious, room, amenities, good staff. Parking seems to be an issue.

Partner

10/10

Exceptional

13 Feb 2026

James

Good

8/10

Excellent

04 Feb 2026

cynthia

Clean room, great staff engage

10/10

Exceptional

02 Feb 2026

William

Wonderful staff, great room!! Will return.

Leisure Partner

6/10

Pleasant

02 Feb 2026

Carmen

The place was clean and I wasn’t looking for a whole lot. Just needed to get away for the weekend. As a property manager, I was disappointed to see that locks were being changed while people were in their rooms. I mean like welding outbox it was a ridiculous experience. Understandably so door knobs had to be changed out upgrades have to be made, but emails to your guests, letting them know that they’re gonna be inconvenienced while trying to enjoy a quiet evening or in other cases locked out as we were waiting for our key to be reprogrammed. We had a few other guests that were upset that they were locked out of their rooms because no one told them the room is clean for the most part a few stains on the carpet which look like ink so probably will not be able to shampoo. Otherwise it was pretty quiet other than the housekeepers playing music and having personal phone conversations on the floor and vendors in and out of units changing out locks. But unit unit you can hear footsteps, water, running, etc. things to be expected.

Leisure Partner

8/10

Excellent

17 Jan 2026

Lynnette

Yes

Friends_and_family Friends

8/10

Excellent

12 Jan 2026

T L

Nice hotel. A little dated, like it could use a remodel, but it was clean and comfortable, and the breakfast was good.

Business Family

4/10

Poor

04 Jan 2026

Marquita

During my stay, we were forced to change rooms multiple times due to maintenance failures. The first room had a non-working toilet, the second lost heat overnight during freezing temperatures, and the third had a non-functioning TV. On the morning of checkout, someone attempted to enter our room while we were sleeping; the security latch prevented entry. Management later implied the door was not properly closed, which was upsetting and dismissive. We were only offered 3,500 points, which did not fairly compensate for the inconvenience or safety concern.

Friends_and_family Friends

10/10

Exceptional

02 Jan 2026

Pamela

Quiet and clean! Perfect space.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Anthony

Staff was courteous and the rooms were nice and clean.

10/10

Exceptional

14 Dec 2025

Frank

Pleasantly surprised. One of the BEST motel stays I've ever had, and I'm almost 82! Warm, comfortable layout, all being very clean. Super kitchenet even though we didn't use it. Very comfortable bed and all linen. Only negative was TV offerings, limited and not very clear.
Would highly recommend to anyone, business or travel .

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Michael W

Large spacious room gave me plenty of room to stretch out.

Leisure Self

8/10

Excellent

09 Nov 2025

Arnold

They need more than 1 waffle iron.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Laura

Clean room and staff were

10/10

Exceptional

03 Nov 2025

Kaine

Room was very clean and more comfortable than expected. The price was extremely affordable, especially considering the amenities and quality.

Friends_and_family Friends

10/10

Exceptional

30 Oct 2025

Greg

Convenient location for our events in nearby Glenside. Accommodations were spacious, clean, and fit our needs perfectly. Property as a whole is well maintained.

Partner

8/10

Excellent

23 Oct 2025

Tuan

Breakfast is slow. Not much choice

8/10

Excellent

23 Oct 2025

Tuan

The headboard power plug outlet need to be changed. It keeps falling out

Business Friends

2/10

Poor

19 Oct 2025

Lewis

Bad room service

Breakfast was terrible. I stayed for a week and didn’t get room service til the day before i was leaving.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Khakim

Nice hotel with family.

Leisure Family

10/10

Exceptional

07 Oct 2025

Rashanna

nice

8/10

Excellent

07 Oct 2025

Lyudmila

Clean hotel and nice stuff

6/10

Pleasant

03 Oct 2025

Amy

Big maintenance issues. We had 2 rooms,1st rm.- front door really hard to lock, bathroom door didn’t close, pillows flat mushy, heater had burnt NG smell, tv bad reception, the outlets over the bed were loose. I had requested extra pillows, but never received._ 2nd rm-heat didn’t work, only warm water, couldn’t fill bathtub, soap and body wash smelled rancid like it hadn’t been changed and it made my son’s skin dry and itchy. He’s also had an issue with the breakfast food, most of the food that was supposed to be hot, bacon, sausage, etc were lukewarm.
I feel bad about all of this negative feedback because every other time we’ve stayed here, it’s been very positive and I would really like to see them take this seriously and make the corrections and invest more in the maintenance. We tend to be loyal customers when we find a place we like.

Leisure Family

8/10

Excellent

02 Oct 2025

Timothy

Great space. Convenient to activities we attended. Wonderful for a family of 5.

Leisure Family_with_children

8/10

Excellent

24 Sep 2025

CHANDRAKANT

Breakfast kind ok

Leisure Family

4/10

Poor

22 Sep 2025

Phuoc

The refrigerator makes clicking noise all night hard to sleep

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Mark

My room was beautiful. Very clean, and well appointed. Staff was always cheerful!

Leisure Self

8/10

Excellent

13 Sep 2025

Pamela J

Was a good night stay but $150 for pet is excessive for an overnight stay. Other properties in the area charge deposits that are much lower and refund money if no issues.

Leisure Pet

6/10

Pleasant

07 Sep 2025

Jerald

Door lock never locked from inside despite it being “fixed”.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Carol

We moved room due to tv not working. New room fridge didnt work. Curtain rod fell down middle of night.

Leisure Family

6/10

Pleasant

23 Aug 2025

Carol

Our tv was glitchy so we switched rooms. Woke up to find the fridge didn't work. All our food went bad. It was fully stocked as we were going to be here a week and they did nothing about it.
Housekeeping walks in without knocking all the time.

Leisure Family

8/10

Excellent

17 Aug 2025

Nilda C.

Family vacation the room we rented was a two bedrooms suite. The hotel and rooms needs more cleaness we had ants all over the kitchen counter and even in the bedrooms.
The stairs were very stained poor cleaning.
Very surprise is by MARRIOT. The staff was very helpful and friendly.
The location was excellent, restaurants, shopping and supermarkets within 5 minutes.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

carmine

It was more of a residence in the middle of no where. People lived on the property. Personal belongings everywhere. Was not clean, noisy and felt unsafe. Housekeeping never came and although breakfast was ok, coffee was cold and old.

Leisure Family

2/10

Poor

11 Aug 2025

arnaud

Room are big but very outdated
Management and service are absolutely useless

Business_and_leisure Partner

10/10

Exceptional

11 Aug 2025

joseph

Quiet. Clean.

8/10

Excellent

10 Aug 2025

Vince

Good stay.

Great property. Problem with reservation as hotel could not see hotels.com/expedia reservation. Was given run around before refund.

Friends_and_family Family

4/10

Poor

03 Aug 2025

Tasheia

This hotel stay was not great at all. It started out ok, the facility was spacious, we had a 2 bedroom suite which was spacious. The rooms were nice and the bedrooms clean. But half the channels on the tv didnt work, and one of the remotes didnt have batteries. Not dead batteries, just no batteries at all, completely empty. Annoying, but not the end of the world. The AC worked well so the room stayed temperate (it was actually pretty cool in the room), but the building we were in (4) faced the pool and basketball court and the kids out there were LOUD. At 11 pm at night. The one boy was so consistently loud for so long his voice was actually hoarse. We stayed 8 days, and housekeeping didnt show up ONCE. We made it work because it was myself and my 2 girls so we made the towel situation work, but because they didnt come, they didnt clean, change sheets or take out the trash. We sat trash outside, it stayed there the whole time. My neighbors put out dirty towels, they stayed there the entire duration of our stay. All of these are minor inconveniences compared to the ant infestation that eventually drove us out a day early. I notified the front desk and they put in an online maintenance request to have someone come spray but no one ever showed up. I eventually ended up going out myself and buying some ant spray. This worked for about 2 days. Then we came back to huge black carpenter ants, in the seating area, in the bedrooms. That was the last straw, we ended up checking out.

Business_and_leisure Family

8/10

Excellent

31 Jul 2025

Verified traveler

This is a nice space to stay. Its quiet, clean and easy access.
Thank you.

Partner

10/10

Exceptional

27 Jul 2025

Antonio

Hotel is tucked away from the city but not too far. Comfortable stay !

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Rasheeda

Room discrepancy

Rooms were not ready and my parent's reservation was moved to another hotel without notice..

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Colleen

The property is very run down. It was fine for our stay, but I wouldn’t go back and I wouldn’t recommend it.

Leisure Family

10/10

Exceptional

13 Jul 2025

RIFEN

Excellent Hotel!
Great location, friendly staff, and clean rooms. The service was outstanding, and the breakfast was delicious. Highly recommended!

Leisure Family

10/10

Exceptional

12 Jul 2025

yamila

Everything was a great experience! No complaints!

Leisure Family

10/10

Exceptional

03 Jul 2025

Albert

Spacious room, friendly staff and clean .

8/10

Excellent

29 Jun 2025

Brianna

Overall very good hotel even though rooms set up to access from outside like a motel. And breakfast was very good. Room for the most part was clean the tub had some dirt stains that could be scrubbed out. But I would come back if in the area and it was a warm stay but winter maybe not due to the outside room access.

Leisure Family_with_children

2/10

Poor

25 Jun 2025

Verified traveler

Did not like the lay out and parking area compared to where room is. Fire pit didnt seem to work. Grills looked dirty. Wont be back.

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Dolores

The pool was closed the first day of pur stay due to mechanical issues. It was almost 100° got it fixed for the 2nd day

Leisure Family

10/10

Exceptional

18 Jun 2025

Cheri

My family and I had a wonderful stay, will definitely be going back.

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Joe

So I stayed in over 50 hotels/motels etc. I have to say it was BY FAR THE BEST CUSTOMER SERVICE I ever had. I felt like the Mayor of the place after week stay. Mihir GM & Rutu Asst GM was more than help. Most importantly what I thought was very different as they did not lie they told me they would have things the next day that I thought they were just telling me but the next day they had everything that they promised. Like I can’t explain to you all enough they treated me like I was the president of the United States. There were in the beginning, some concerns and issues but again they handled everything and with my experience staying in all these hotels with kids sports and work the last 10 years bye for hands-down the best customer service ever had plus the place was nice, clean even the maintenance people were very helpful.

Business

6/10

Pleasant

07 Jun 2025

Ka Wing Winnie

Nothing

Leisure Family

10/10

Exceptional

01 Jun 2025

Teddy

The only issue was the pillows. They were really flat. Other than that the stay was great

Partner

8/10

Excellent

26 May 2025

John

Nice and quiet except for the doors.

Leisure Family

2/10

Poor

18 May 2025

Verified traveler

We had to leave a day early as the floor was flooded and the carpet was soaked. Our luggage, everything was wet. They would not move us to another room. The entire hotel is in need of a serious renovation. It was old and in terrible condition.

Friends_and_family Family

10/10

Exceptional

09 May 2025

jordan

I loved the layout of the suite.

Leisure Family

10/10

Exceptional

29 Apr 2025

Kimberly

The employees were very helpful. Jada was really helpful at the front desk, and the lovely person there helped me right away when I thought I had left my iPad in my room.

Leisure Friends

6/10

Pleasant

20 Apr 2025

Tiffany

Hotttt

My room was super hot and uncomfortable. Thank God I had my portable fan with me.

Self

10/10

Exceptional

07 Apr 2025

Verified traveler

Exactly what we needed while waiting for a plumber

We had a plumbing issue and needed a last minute place to stay while waiting for service. The last minute rate for Saturday and Sunday nights was reasonable and the room was great for 2 stressed out people.

While it showed signs of wear, the room was super clean and comfortable. The area is extremely quiet and the room had good soundproofing. The kitchen area was very clean and decently stocked with cookware and utensils (no frying pan, but a small sauce pot and a large pot). The kitchen had a 2- burner stovetop, studio-sized fridge and dishwasher, microwave, and toaster - no oven.

The staff were friendly and accommodating. Breakfast was fairly standard for this level of hotel (make your own waffles! rehydrated scrambled eggs, etc.) and they had healthy, vegan, and gluten free options. The eating area was clean and spacious but the breakfast service area was cramped and needs an adjustment so that it flows better.

Friends_and_family Family

8/10

Excellent

31 Mar 2025

Sandro

Pro: Quiet hotel w excellent mattress, a room thermostat that works, a cozy fireplace in the room and free breakfast. Cons: toaster broken, requested another twice to two diff staff members and the next day another broken toaster was placed in the room. Also hotel did not sell fire logs which would have been helpful.

Leisure Partner

6/10

Pleasant

26 Mar 2025

Joel

Property was decent but a bit run down on the exterior (erosion of landscaping, wood fencing rotted out and leaning fences, etc). My neighbors were noisy for 2 late nights and early mornings. Cigarette smoke scent creeped into my room and woke me up. Pillows were absolutely terrible in my opinion.

Business Self

10/10

Exceptional

16 Mar 2025

Jody Ann

.