Name: Extended Stay America Philadelphia Horsham Welsh R
Address: 114 Welsh Rd, Horsham, 19044, US

8/10

Excellent

03 Aug 2026

Marie

Staff was okay they seemed to be a lil busy.

10/10

Exceptional

27 Jul 2026

Pure

Nice

8/10

Excellent

24 Jul 2026

Lawrence

Great stay today. The hotel was clean, comfortable, and welcoming, with friendly staff who made the experience smooth from start to finish. The atmosphere was relaxing, the service was excellent, and everything felt well cared for. I’d gladly stay here again and recommend it to others.

8/10

Excellent

24 Jul 2026

Lawrence

Great stay today. The hotel was clean, comfortable, and welcoming, with friendly staff who made the experience smooth from start to finish. The atmosphere was relaxing, the service was excellent, and everything felt well cared for. I’d gladly stay here again and recommend it to others.

8/10

Excellent

24 Jul 2026

Lawrence

Great stay today. The hotel was clean, comfortable, and welcoming, with friendly staff who made the experience smooth from start to finish. The atmosphere was relaxing, the service was excellent, and everything felt well cared for. I’d gladly stay here again and recommend it to others.

8/10

Excellent

23 Jul 2026

Shameka

Staff was very helpful and courteous.

4/10

Poor

18 Jul 2026

Ly

Di

10/10

Exceptional

17 Jul 2026

Robert

Good location. Wawa next door and upscale shopping and restaurants across the street.

Self

2/10

Poor

13 Jul 2026

Chimelar

Sink was clogged, towels dirty ,

2/10

Poor

11 Jul 2026

Sergey

Property worry dirty, staff rude

Self

6/10

Pleasant

11 Jul 2026

Shane

At check in the room key maker was broken. Staff was helpful about getting you up and into your room. Room had someone else's clothes in the dresser when we arrived to the room. There was also garbage on the floor by the bedside from the previous person who stayed in the room.

Family_with_children

4/10

Poor

10 Jul 2026

Jennifer

The toilet bowl didn’t have a lot of pressure so it took multiple flushes to get the little but if toilet paper to go down…. Having to go #2 wouldnt of been ideal ;)

Partner

8/10

Excellent

04 Jul 2026

RONA

The free breakfast should say free coffee tea and muffins. The choice is very slim. No juices just a nutrigrain bar or a muffin both are pretty small. A 5vyear old would need at least 2 for breakfast

Partner

10/10

Exceptional

03 Jul 2026

anthony

THE FRONT DESK RECEPTIONIST WAS VERY PROFESSIONAL AND COURTEOUS.

Family_with_children

4/10

Poor

27 Jun 2026

ALEXIA

Check-in staff were cordial and helpful.

The property needs a DEEP cleaning and replacement of refrigerators, countertops, and carpeting. The toilet, sinks, and tub were clean, but the floors and carpet were filthy. (I doubt the regular cleaning staff could make a difference. I tried cleaning the door of the refrigerator, but the scuff marks and grime wouldn't come off.) My room smelled.

Family

6/10

Pleasant

24 Jun 2026

James

It was a decent room for the price. This was a renovated hotel. My major issue was with the restroom. The shower head kept spraying water everywhere.

Self

2/10

Poor

22 Jun 2026

Jay

Room had non-working refrigerator, exposed electrical sockets and inoperable lights.
No TV remote or chairs at small table in room at check in.
The bathroom counter was broken as well.

Family

4/10

Poor

22 Jun 2026

Gloria

The room looked like it should have been closed for repairs. Unfortunately, the area was booked due to various local events, or we would have never stayed there. Half the lights didn't work, paint was peeling, stains in the bathroom, and the floor was filthy. When we first pointed out the problems, rather than offering to fix anything, we were told to go somewhere else if we didn't like it. We had to ask for an iron, which leaked all over the floor, so we used the hand towels to mop it up. When we asked for replacement towels, they originally said that would be a problem until we insisted we needed them. As it was, the bath towels were small with several black stains. Overall, not a pleasant experience. Would not recommend.

Partner

10/10

Exceptional

22 Jun 2026

Isis

I booked a room for my daughter and kids and everything exceed her expectations. Checking in and out was simple and the room was spacious and comfortable.

My wife and I will be staying here sometime in 2027 we transition to slow traveling, so we're looking forward to that.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Nancy

The hotel smells like cigarettes and so do the rooms although they are non-smoking. The complimentary breakfast section is smalls and once they’re done with the items, they don’t replace them regardless of the time. The products they use to clean are not the best so the rooms are smelly and the floors sticky.

2/10

Poor

17 Jun 2026

Mario

Old and outdated, stinky need a renovation.

Self

6/10

Pleasant

14 Jun 2026

Ibnul

If you are alone and don’t have any family with you and need a place to crash for a night or tow. Its ok. But for sure would not take my family and kids there again. Beds are very wobbly, the closet’s rack was broken, couldn’t put any stuff there, there was a chair and it’s backrest was very sticky. Kitchen counter top’s side dorder were broken. Overall you get the picture!!!

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Van

I stayed for two and a half weeks and it was amazing ☺️

Self

8/10

Excellent

14 Jun 2026

Matt

The staff are excellent. They helped me multiple times. It's clear they are dealing with fixing things up. Once they are done, the place will be amazing.

Family_with_children

4/10

Poor

10 Jun 2026

Ramon

I stayed here during a business trip, and unfortunately, the experience got off to a bad start. I booked and paid for the hotel online in full, but when I arrived, I had to wait about an hour because the hotel said my reservation was not paid for and was not ready. I had to contact Expedia to resolve the issue before I could check in.

This is the second time I have had a similar problem with this hotel, which is very frustrating.

During my stay, housekeeping never provided fresh towels or checked to see if we needed anything. Customer service was lacking throughout the week.

To make matters worse, when I checked out, they tried to charge me an additional $3.19, and I was never given a clear explanation of what the charge was for.

Overall, I was very disappointed with the service and the lack of communication.

4/10

Poor

08 Jun 2026

Charles

It's a bed - a very basic bed. If you need more than thatCould be cleaner. I would give it 4/10 on cleanliness

2/10

Poor

01 Jun 2026

Judith

Room 128 should be condemned. If my local board of health came here it would be shut down. $175 (incl tax) was a \"sale\". If the want to do the right thing, they will reimburse me. I arrived at 2;30 and had to sit out in my car until 3:00 because the young man at the desk said they don't do check in until 3:00. I came in at 3:00 and had to call on the emergency phone

2/10

Poor

30 May 2026

Tae Kwon

Terrible in every way

8/10

Excellent

29 May 2026

Kelly

It was fine

8/10

Excellent

26 May 2026

Rhonda

Great location tucked away in the back of a main road. We had restaurants, shopping at our fingertips.

Friends

10/10

Exceptional

22 May 2026

Gareth

Good everything I needed

Self

6/10

Pleasant

20 May 2026

STUART

You can not walk in and get a room or prices at the front desk. EVERYTHING must be done online. I'm not good with online..... Much prefer dealing with people.

Self

2/10

Poor

19 May 2026

Eileen

This property is awful. The lobby, if you can call it that, was dingy and smelly, and also felt very unsafe. We opened the door to the room and it smelled very musty. The last straw was the hair in the drain of the tub. We picked up our bags and left immediately and went to another hotel. Do not book this hotel, it is simply awful!

Family_with_children

2/10

Poor

18 May 2026

Miriam

Outdated, filthy floors, walls peeling from moisture in bathroom and window. Sheets required changing by staff due to visible stains. No coffee makers or amenities.
Will not stay there again or recommended.

Partner

2/10

Poor

18 May 2026

Kevin

Terrible, terrible, terrible.
Hotels.com and Extended Stay are both inept.
Hotels.com booked and charged us to stay at the Extended Stay when there were no rooms available. So after a long day of travel and arriving at 10pm, we were greeted by the Extended Stay staff with a warm \"that's what you get for using a third party website.\"
The Extended Stay staffer followed up that beauty by yelling at my fiance and I, saying it wasn't his fault and he doesn't have our money.
If you're looking to purchase a nightmare of a night - this is the perfect option for you.

Partner

10/10

Exceptional

18 May 2026

Denise

Staff was very friendly and helpful. I liked the kitchen area in the room, I didn't expect that.

4/10

Poor

18 May 2026

Kevin

The front desk personnel were not very good at customer service. Treated the customer like they were annoying and very abrupt to them. The coffee bar in the morning was late while I was there and I needed it to be on time with my visit. I would suggest putting the staff through better training. The cleaning staff appeared to be nice and trying their best.

8/10

Excellent

13 May 2026

Tahisha

Property is good for a quick stop for resting if traveling long distance.

Family

10/10

Exceptional

11 May 2026

Fred

.

Self

2/10

Poor

11 May 2026

CAROL

Toilet was dirty. Shower did not work properly. No wash cloths in bathroom. Breakfast was meager. Expected kitchen to be stocked with utensils, but it was bare.

Partner

2/10

Poor

11 May 2026

Zamid

Don’t stay here, unless it’s for 1 night.

Family_with_children

6/10

Pleasant

11 May 2026

janine

I stayed at several Extended Stays in diffstates while traveling and was surprised with this one. Hallways needed a vacuum, had to keep having the front desk reissue a card EVERY TIME we went back to the room because it didn't work, food was left from the previous people who stayed.

Friends_and_family Family

2/10

Poor

11 May 2026

Kristine

There was a mix up on the rooms. We went to our room and someone else was in there. We had to get a new room; which took 30 minutes. The lights did not work and the outlet did not work. At that point..i was too tired to change rooms.

Friends_and_family Family

2/10

Poor

10 May 2026

Ryan

The first room had red stains on the mattress cover. The second room had burns on the sheets and the AC unit smelled of pot. The toilet was running and had to takd the top off for it to stop. They dont have coffee makers in the room.

Self

10/10

Exceptional

09 May 2026

Kenneth

Everything was great

Self

10/10

Exceptional

09 May 2026

Kenneth

Loved my stay

Self

6/10

Pleasant

07 May 2026

David

The bulb in the bathroom was out. Had to ask front desk for utensils, plates and glasses. And blanket. But overall the sheets were clean and I was able to rest.

Self

2/10

Poor

06 May 2026

Aaron

The front desk said I hadn’t paid for my room through Expedia which I did. So they charged me again. There was no soap or shampoo in the room, no iron no coffee nothing. When I checked out I showed them how on my Expedia app it said paid. They told me they couldn’t do anything about it and to contact Expedia. When I contacted Expedia and explained the situation they contacted the hotel and they were told that they had charged me because I had an upgraded room. Unbelievable since there wasn’t even a bar of soap. If that was an upgraded room I would hate to see the standard ones. Also the front desk staff never mentioned any upgrades or offered upgrades. The hotel doesn’t even have an ice machine, they told me to go to the nearest gas station. Avoid staying there.

6/10

Pleasant

05 May 2026

Moamen

Had a nasty smell in the bathroom/kitchen

Self

2/10

Poor

28 Apr 2026

Takisha

The first room was not clean at all toilet had poop stains, room was dusty. The second room wasnt all that great and there was no hot water.

Partner

4/10

Poor

26 Apr 2026

William

No toilet paper or soap in the room. Counters, furniture tops, and bathtub/shower were dirty. Entire building was dingy. Continental breakfast was a joke - only coffee and packaged muffins.

Self

8/10

Excellent

25 Apr 2026

Sara

Coffee was good. Staff was very nice. Room was clean, but floor by stove could have use some cleaning. Bed was great, good night sleep. Temps in room were good. I was a ok with stay, the bathroom, dresser and kitchen looked like they could use a face lift, but so could I.

Partner

2/10

Poor

24 Apr 2026

Michael

I don’t really write reviews, but I have to let people know that this was the worst experience I’ve ever had. I got to the hotel late after a long day. Check-in was easy, but once I entered my room, my shoes started squeaking. The only place I felt comfortable putting my stuff was on an old wooden table, but next to it was a nasty office chair that looked like someone threw up on it and only cleaned some of the mess.

When I was using the restroom, I was staring at the stains on the floor, wondering which bed didn’t have bugs in it. The shower curtain holder was broken, so the curtain kept closing during my shower. After observing the different areas around the room that had spider webs and noticing the many stains on the floor, walls, and ceiling, I decided to leave. I slept in my rental car that night because I felt more comfortable and safe than in that room. DO NOT STAY HERE!

Self

8/10

Excellent

21 Apr 2026

Marise

Good

Family

10/10

Exceptional

17 Apr 2026

Jason

Needs a better breakfast! muffins isn't breakfast

10/10

Exceptional

17 Apr 2026

James

.

Self

10/10

Exceptional

17 Apr 2026

Anne Marie

Clean room great staff

Family_with_children

2/10

Poor

17 Apr 2026

Hafeezah

Breakfast consisted of oatmeal, coffee, tea. The condition of the room was awful. Hole in the wall, furniture was outdated and in bad condition, microwave did not work and no replacement was available,

Friends_and_family Family

8/10

Excellent

07 Apr 2026

barbara

Pet friendly and they have a well maintained dog relief area.

Front desk staff were very pleasant.

10/10

Exceptional

05 Apr 2026

Roneisha

Last minute booking staff was very accommodating & professional. Room was clean bed comfortable. Breakfast was a hit or miss Im a fruit person so thats the only thing I would suggest. Overall good stay

Partner

10/10

Exceptional

04 Apr 2026

Mike

I had a surprisingly awesome stay at this hotel and would absolutely recommend it to anyone traveling on a budget. While it’s not a luxury property, it delivers exactly what it promises—and does so very well.

The room was clean, comfortable, and thoughtfully maintained. The bed was cozy, the linens were fresh, and everything felt well cared for. I especially appreciated the attention to cleanliness, which is often my top concern when booking a hotel.

The manager & staff were genuinely friendly and helpful throughout my stay. From multiple check-ins because I extended my stay a few times to final check-out, they were courteous, approachable, and happy to assist with anything I needed. That level of service made a big difference compared to other hotels I've stayed at.

The location was also a major plus—conveniently situated near key attractions, shopping, and a variety of food options, making it easy to get around without hassle.

For the price, it offers excellent value. If you’re looking for a clean, safe, and comfortable place to stay without breaking the bank, this hotel is a fantastic choice.

I would definitely stay here again.

Self

8/10

Excellent

31 Mar 2026

Crystal

Everything was good

Self

6/10

Pleasant

31 Mar 2026

Christina

Floor was super sticky it made our shoes sound like suction cups. When we brought it up to the front desk we were met with \"yea sorry we a short staffed on cleaners\". I asked to be moved to a different room and they stated they would have to charge me more. We declined and stayed in the room. We then got a noise complaint for our tv being too loud because we were trying to drown out our neighbors activities. Maybe we caught them on a bad night.

Partner

10/10

Exceptional

29 Mar 2026

Shanee

Room was clean and the staff that checked me in was very nice

Partner

2/10

Poor

29 Mar 2026

John

There wasn’t know heat at the hotel and here are some pictures

10/10

Exceptional

26 Mar 2026

Robert

Easy access to major road. Wawa within walking distance also good. Major upscale eateries across the main road.

10/10

Exceptional

23 Mar 2026

Robert

If you're planning for a long stay as I often do, pick up a folding cart/wagon so you can only have to make 1 trip, especially 2nd/3rd floor. The outside door autoslide so you don' t have to struggle with holding the door open.

Self

10/10

Exceptional

21 Mar 2026

Regina

Good for the price

Self

2/10

Poor

21 Mar 2026

Colin

Roaches

2/10

Poor

21 Mar 2026

Colin

Roaches

2/10

Poor

21 Mar 2026

Albert

Sick stopped up, hall ways smell like who did it and why. Terrible and ordered food and food were stolen from lobby cigarettes all around property and smell throughout hotel.

Partner

8/10

Excellent

19 Mar 2026

Gary

We stayed for a week and the room was comfortable and clean. The bed was comfortable. We had a couple of minor issues which the very helpful staff was quick to address. Check in and check out was quick. We definitely will stay there again.

Partner

2/10

Poor

18 Mar 2026

Rostyslav

Horrible staff working in this horrible place

Self

8/10

Excellent

17 Mar 2026

Henry

My sheet had a Hole in it. Foot kept getting caught… There was a Hair on the toilet rim with a wad of toilet paper in the bowl. Everything else was ok for the most part.

Business

2/10

Poor

14 Mar 2026

John

terrible... fake reviews

10/10

Exceptional

04 Mar 2026

Elizabeth

Clean room. Very friendly staff

8/10

Excellent

04 Mar 2026

Bryan

Yes for a quick overnight stay quite effective

Business

8/10

Excellent

03 Mar 2026

CHARLES

Cool

Business

10/10

Exceptional

22 Feb 2026

Robert

Great staff!

10/10

Exceptional

21 Feb 2026

Robert

Amazing staff! Rasheed at the front desk has been outstanding; professional, kind, and incredibly accommodating. He made sure anything we needed was handled promptly and treated our family with genuine care and respect. His willingness to go above and beyond made a difficult time much easier, and we are truly grateful for his support.

Friends_and_family Family

4/10

Poor

16 Feb 2026

CHRISTINE

Yes. The carpet had crumbs of some sort. There were roaches in the kitchen and bathroom. There were crumbs on the counter and table area. It looked as though just the bedding was changed, new towels placed in the room and that was all. The refrigerator was turned off so we had to run it to get cold enough to keep our food items at temperature. The room window was left open and in these temperatures, the room was freezing.

I will say that the bedding was clean and the bed was very comfortable. When we turned the heat up to high, it worked beautifully.

Breakfast in the morning was another disappointment. I had to ask that the food items be replenished. The attendant brought out frozen muffins. There was no sugar for the coffee (just the pink substitute sugar).

The front desk attendant that checked us in the night before said that the picture on my reservation was that of another hotel. Please update your site the accurately reflect this location. This was a disappointing experience.

Business Family

6/10

Pleasant

15 Feb 2026

Pui Shan

Everything is aged and need some maintenance. There is no garbage can in the room at all. For the price it is what it is.

2/10

Poor

15 Feb 2026

Wei

Waited 20 minutes until staff showed up at front desk and told us there was no room available even though I had reservations. The staff asked me to request a refund and find another place to stay at 9pm. The staff went back and forth into the back room. After another 20 minutes, the staff told me he found an open room for us. The whole check in process was terrible!

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Vineet

Great stay here great room . Very clean and spacious . When I was checking out in the morning of Friday , feb 13, 2026 after my 1 night stay woman at front desk was very friendly and courteous with great energy and answered all questions I had . I left with good vibes. I recommend and would stay here again

Business_and_leisure Self

10/10

Exceptional

14 Feb 2026

grace

Courteous staff

Partner

10/10

Exceptional

09 Feb 2026

Elkhan

Awesome staff! I’d stay again!

10/10

Exceptional

30 Jan 2026

Angelique

Everything

Self

6/10

Pleasant

18 Jan 2026

Terry

Smoke free facility but entering the property it was all smelly of cigarettes and weed.Bathroom had all shave hair on the edges of the sink.The staff seem like they in need of some corporate help.The staff was very helpful

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Jasmira

The front desk staff was very nice.The room had no utensils pots pans paper towels dish soap tissues surprised we had towels and toilet paper.I guess this is due to people who have lived there or taking stuff but no one made me aware of those things that was missing in the room.Hotel didn’t have the greatest smell but I notice some live there.We didn’t see any bugs or mold kitchen area could use an upgrade.Not much noise neither.

Leisure Partner

6/10

Pleasant

04 Jan 2026

mario

The room was not clean the bathroom needs shower curtains trash can was full of trash .

10/10

Exceptional

02 Dec 2025

Brad

Pleasant stay

8/10

Excellent

02 Dec 2025

James

.

2/10

Poor

17 Nov 2025

LaKeisha

It was awful. They assigned me a room in which someone else was already in. I go back and tell front desk and they assigned a different room. This room was a disgrace. All around filthy. The freezer and fridge was so dirty and the microwave as well. It looked like it was old blood in the freezer.
I left and told them I wanted a refund.

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Tom

Clean room good price quiet.

2/10

Poor

09 Nov 2025

Suzette

Booked reservation last night about 7 or 8pm for same night then The hotel turned me away saying overbooked. Had to find another, Awaiting my refind

8/10

Excellent

09 Nov 2025

Kim

Disappointed with a parking fee that was not included in price. Hidden fee.

Business Partner

6/10

Pleasant

09 Nov 2025

Len

In decline

6/10

Pleasant

30 Oct 2025

Jay

Old dated hotel

4/10

Poor

26 Oct 2025

Karey

No early check in, sink clogged, door lock stuck, no remote control for the tv in the room, staff was not overly helpful, while leaving staff remember was at the desk, back turned, on the phone….super unprofessional. Place is really run down and could use an upgrade. Absolutely would not stay here again.

Leisure Partner

4/10

Poor

24 Oct 2025

Meagan

Visible debris/crumbs under the bed when I checked in. Near the base of the kitchenette island I saw what looked like a dead roach but couldn't tell. Suspicions were confirmed later when a live roach crawled up the wall and I had to kill it; place is not infested but apparently has pest control issues. Was there for 5 days and housekeeping NEVER came to clean my room or offer me fresh linens. If I hadn't tied up my own trash and sat it in the hall it would've just sat in my room indefinitely. One lamp in my room had no bulb and the other had tape on the socket and no switch/button. Flusher button on the top of the toilet frequently got stuck. I would NOT recommend anyone staying at this hotel. The only benefits were proximity to dining and shopping.

Leisure Self