Regal Hongkong Hotel

Hong Kong – China , Hong Kong
CAUSEWAY BAY, Yee Wo Street, 88
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100 reviews shown

2/10

Poor

22 Feb 2026

Jeffrey

So dirty. Room changed still the same. Worst hotel ever stayed.

Friends_and_family Family

8/10

Excellent

28 Jan 2026

Robert

Hotel is getting very dated. Guests' luggage were all over the check-in lobby. Front desk staffs were very efficient and helpful.
Room is clean but furnishings are just too out-dated. There was no power outlet next to the bed so I had to ask for a power strip from hose keeping. They delivered the item to the room within ten minutes.

Leisure Self

8/10

Excellent

19 Dec 2025

Jacqueline

The hotel was beautiful and welcoming in the reception areas. Our room was clean, but very tired and dated. The swimming pool was inaccessible and the gym was very run down. Overall we really enjoyed our stay, the staff were very helpful and the hotel is really convenient for local transport to national parks.

Leisure

8/10

Excellent

17 Dec 2025

Frankie

Everything are ok, except the elevators were really slow, many of the times have to wait for a bit and lots of customers that took quite some time to get back to our room. Location is very good.

10/10

Exceptional

14 Dec 2025

WENQIANG

Everything is to our most satisfaction

Leisure

6/10

Pleasant

05 Dec 2025

Elaine

house keeping was not good. Hair was on the bathroom floor, shower head was not in a proper place causing water was all over the place when I turned it on.

6/10

Pleasant

01 Dec 2025

Johnny O

The rooms are old. Need renovation. Check in line are long. No air-conditioning. Electric outlets are old designs

2/10

Poor

23 Nov 2025

Valerie

Probably my worst hotel stay ever. Got the executive suite but nothing was executive nor special about it especially the service. First during check in we were given a paper of the privileges but staff didn’t explain anything and just said check out 12pm. So we read the letter to us and asked to extend to later check out. The guy on the phone then proceeded to say that we have to get the key cards re validated. So we did as told and went to the counter where we were told it was not necessary but gave us new cards anyway and told us it was noted that we were checking out at 330pm. 2pm on check out day, our key cards didn’t work and I couldn’t get into the room. When I went down to concierge to check, instead of checking and clarifying, staff just shouted check out is at 12. I said I have the suite and I already extended check out which was within what you as Regal Hongkong offered me. Then said the key cards will always fail. Then why did your staff tell me actually I didn’t need to validate again and worse issue me new cards that still didn’t fix the issue. I did not appreciate the tone of the staff at all. Rude and condescending. Breakfast was also a joke. But this alone would make me rate this the worst hotel ever I cannot even imagine the regular rooms. Please DO NOT stay here.

Business

6/10

Pleasant

22 Nov 2025

Vaibhav

Traffic signal noise . The cafe at lobby open very kate

Business_and_leisure

10/10

Exceptional

18 Nov 2025

sook leng

yes

Partner

10/10

Exceptional

13 Nov 2025

Sandra

Helpful staff

6/10

Pleasant

13 Nov 2025

Man Fung

Too old

Business_and_leisure Family

4/10

Poor

11 Nov 2025

Nicola

Worst bed I’ve ever slept in ever at a hotel. Back was in pain every morning. Also they would make our room even when we had do not disturb.

10/10

Exceptional

10 Nov 2025

sook leng

yes

Partner

8/10

Excellent

25 Oct 2025

jefferson

Food is ok, less choices

Partner

8/10

Excellent

23 Oct 2025

Benjamin

One night stopover.

Business

6/10

Pleasant

17 Oct 2025

Anna

The hotel was clearly excellent in its heyday, the pool and executive club is great. But the rooms could do with no carpet and we lost my daughters favourite toy during room cleaning service. She had it out on the bed and it was a white bunny, so we understand. But wasn’t great.

Business_and_leisure Family_with_children

8/10

Excellent

15 Oct 2025

Stewart

Rooms were very dated and quite dirty

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

Sean

Great rooms and dining with super location and excellent helpful staff. Well done!

8/10

Excellent

28 Sep 2025

Kenneth

Safe, walkable to shop and communicate to other transportations.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Mary-Grace

Very convenient everywhere

Leisure Friends

8/10

Excellent

11 Sep 2025

Kenneth

Very good and friendly services. Convenience to shop and get to the transportation.

Leisure

6/10

Pleasant

08 Sep 2025

jennifer

The property is pretty old and staffs service is very slow. They are not friendly and you feel not welcome.

Leisure Family

10/10

Exceptional

23 Aug 2025

Munehiko

Always great staffs

Business Self

8/10

Excellent

22 Aug 2025

Hee Meng

It was convenient taking A11 to the hotel from the airport and walkable to the causeway bay MTR and shopping areas. many places to eat and shop. good location

Leisure Friends

10/10

Exceptional

17 Aug 2025

Very comfortable

10/10

Exceptional

14 Aug 2025

PENG

Very convenient location, walking to shopping area. Staffs are all very nice! definitely will come back.

Leisure

2/10

Poor

30 Jul 2025

Sameer

The staff is extremely non service oriented and rude. Am lodging a formal complaint with the property and the group General Manager and if not resolved with consumer appeal forum

Leisure Family_with_children

6/10

Pleasant

29 Jul 2025

Richard

What a pity that this centrally located hotel has such a disappointing facility and service. Their in-room wi-fi connection sucks and the housekeeping also lack details as the there is a double Shampoo bottle but no Body wash bottle in the shower. It is not even a language problem for housekeeping as the bottle has no- lingual product information and yet no body noticed it during my entire stay!

Business

6/10

Pleasant

18 Jul 2025

Brett

Wonderful location , staff are nice and helpful , breakfast was good. However , hotel in certain parts smells damp and it seems like parts of the hotel have reopened since the pandemic such the VIP area whee we stayed

10/10

Exceptional

30 Jun 2025

ROSA I

EXCELLENT

Business Family

10/10

Exceptional

16 Jun 2025

Mark

Lobby looks grand with tall ceiling. Room was ideal with comfortable bed.

Leisure Family

4/10

Poor

10 Jun 2025

Norman

AC and bathroom needs lots of improvements.

10/10

Exceptional

09 Jun 2025

Peter

Excellent location, easy efficient check in, and great concierge

Leisure Partner

10/10

Exceptional

27 Apr 2025

Clarissa

Everything was great with this hotel. We might book another with this one. They say it is pricey but for me, the room and the hotel are just within my standards though

8/10

Excellent

26 Apr 2025

Takaaki

Old hotel but well maintained.
It has a bathtub in the room.
The room was spacious, considering the standards of Hong Kong.

Leisure Self

10/10

Exceptional

21 Apr 2025

Chai

Walkable distance to MTR
Plenty of choices of cafes / restaurants nearby as well as nearby shopping Mall

Leisure Family

6/10

Pleasant

19 Apr 2025

Nigel

Sorry to say we were disappointed. This cannot be a 5 star hotel. Very tired, needs serious modernisation. I have no problem with a classic look if it’s done well. This hotel just looks like it needs a refurb. Not the happiest or attentive staff either. Such a shame as we booked 7 nights there. Poor WIFI as well.

Leisure Family

8/10

Excellent

12 Apr 2025

Arina

Nice

Leisure

6/10

Pleasant

05 Apr 2025

Siu Lai Anita

There has been no renovations or any changes to the rooms since my last stay at this hotel in 1994. This is really disappointing.

Leisure Family

10/10

Exceptional

02 Apr 2025

Epeli

Hk7s

Very nice place to stay loved it

Friends_and_family Friends

8/10

Excellent

30 Mar 2025

KWOK FAI

Location is convenient but hotel is rather dated in terms of its decor. Room furnitures are dated and impractical. The sitting room sofas are stiff and hard like a stale roll. The sofa surface is worn and no soft cushions are provided. Also, the TV is placed too high making viewing very uncomfortable. It’s also dated, an old standard resolution TV only. It n short, all furnitures in rooms are dated and impractical for comfort.

Friends_and_family Family

8/10

Excellent

12 Mar 2025

Meow Yin

Staffs are helpful and friendly.

8/10

Excellent

26 Feb 2025

Wa On

Aging but well kept.

Leisure Family

10/10

Exceptional

25 Feb 2025

Tenney

Good location near subway station, restaurants, shopping.

Staff was not well trained to serve hotel guests, such as denied daily room cleaning service requests when a guest staying for 7 nights.

Leisure Self

6/10

Pleasant

22 Feb 2025

MER

Business stay

Fabulous location and a great hotel. Room was only cleaned once during my stay, and they need to replace the room heating / cooling controls - they are really old and just don’t work.

Very comfy bed. Corner bath and a shower which is fabulous.

Business

8/10

Excellent

17 Feb 2025

Rizza

Quiet, and very kindly staff.

Leisure Family

8/10

Excellent

10 Feb 2025

Angela

Unsatisfaction turned out to be a happy ending.

I was not happy with the bed and the curtains of the first room they gave me, so I requested to change to another room. After some struggles to confirm about my complaint, they finally changed my room, and upgraded me to an executive suite, which is nice, and I have a good night sleep.

Self

10/10

Exceptional

09 Feb 2025

Darren

One of Hong Kong's older classic hotels in a fantastic location for exploring HK. Large Room size and wonderful beds make this a 5 star stay despite the fact the hotel is showing some of its age. With Victoria Park,Times Square, Hong Kong Library, the Tram, buses and MTR close...this is a great value!

6/10

Pleasant

06 Feb 2025

Roger

A bit disappointed

Everything was as expected for the price. However, the hotel charged me $130HKD for a shuttle bus ride to the airport. This service was free for all those who stayed in this hotel (at least a week ago when I had a room here).

Self

8/10

Excellent

02 Feb 2025

Jay Queen

I love that the room was spacious.

Leisure Family

10/10

Exceptional

31 Jan 2025

Vasilios

The staff are very friendly and it’s in a great area and close to train lines. Good viewing areas for the fireworks display over the harbour.

Leisure Family_with_children

10/10

Exceptional

30 Jan 2025

Nice and neat

Business_and_leisure Family_with_children

6/10

Pleasant

27 Jan 2025

Arsenio

Located near the center of Causeway Bay, this property badly needs major renovation. Check-in took long with three front staff handling a large number of newcomers. The rooms looked old with air condition not working properly, requested for a non-smoking room but the room we got smelled like it was occupied by a smoking guest, cannot enter the Yee Woo entrance after 10pm and had to go to the main entrance which is at the back of Yee Woo street, concierge was very nice and cheerful.

Leisure Family

10/10

Exceptional

27 Jan 2025

alilie

Good

Leisure Partner

8/10

Excellent

20 Jan 2025

Verified traveler

Good hotel

Our stay was a quiet and comfortable one. The room is big but quite old. The aircon temperature is not in sync with the reading and the feel. The bathroom fixtures are worn out but clean. The bed is very comfortable. There are no sitting area in the lobby. Easy access to taxis and any form of transportation. Easy check out as well.

Partner

10/10

Exceptional

18 Jan 2025

Insoo

Nice location

10/10

Exceptional

16 Jan 2025

Thelma

Excellent staff especially the concierge staff who is always very helpful every time we stay at the hotel.

Leisure Friends

6/10

Pleasant

14 Jan 2025

Lianne

When I went in December, the temperature control in the room was broken so my room was too warm for comfort. I was told it was a central problem so changing rooms would not have made a difference. I liked having laundry services included but the housekeeping was inconsistent. At one point, the person took all the dirty towels and did not give us new ones so I was constantly calling housekeeping for stuff. The location of the hotel was very nice though and there is an airport shuttle which is convenient.

Leisure Family

2/10

Poor

11 Jan 2025

Jenny

No aircondition for this hotel. How terrible very smelly with smoking in both room and corridor. Our toilet bowl is dirty with stain. It’s disgusting. I did complain but said was full house. Cannot change other rooms. Due to no choice with no air conditioning, I have to open the window. However windows are only can open a little bit gap. Very noisy with traffic running. I won’t come again this hotel although it is very good and handy location

Leisure Family

8/10

Excellent

04 Jan 2025

William

My requests for the room were granted in manner time.

10/10

Exceptional

04 Jan 2025

Gemma

We had a great time in HongKong over new year. The hotel is in a great location, very safe and busy at all hours. The service is top quality

2/10

Poor

04 Jan 2025

Peiqiao

Very bad service in HongKong .The hotel charge me twe times fees and tax .

10/10

Exceptional

04 Jan 2025

Nicole

We had a great stay here. It was in a perfect location, not too far to the subway and great shopping nearby. The staff was helpful and brought requested items very quickly!

Leisure Family

6/10

Pleasant

03 Jan 2025

Issac

The hotel is close to a lot of shops but the hotel condition is bad and lot of moulded areas and air con is not working.

Leisure Family

8/10

Excellent

25 Dec 2024

YANGFENGXUE

Convenient

4/10

Poor

15 Dec 2024

William

This is probably a great hotel in the 70s. The carpeting is disgusting. They had a dehumidifier plugged in right near our room as water was leaking on the carpet. The rooms are pretty dusty and just plain yuck. The toilet seat was the wiener decapitated as it would fall down randomly and could cut off your wiener. As for the tub and the shower both had terrible control of the hot or cold of the water, especially the tub. The tub would only do hot water you couldn’t get it to do cold or warm. The gentleman that checked us in was miserable. This might’ve once been a five star hotel but that was definitely a long time ago. The bed was also super uncomfortable.

Leisure Family_with_children

6/10

Pleasant

15 Dec 2024

Verified traveler

Very dated hotel

Mediocre stay. Building in general very old.

Clean. Friendly staff. Arrived much earlier and while noted that when booking could not check in. But of course way before formal check in times.

A/C in room was quite loud. Sensitive sleeper would have trouble with that.

Business

8/10

Excellent

13 Dec 2024

YAN

Be mindful of safe keeping of own belongings.

We had our gift package taken from our room the second day of our stay. Package was placed on top of a sofa-bed, so it would never be mistaken as garbage on the floor! The package was returned by house keeping same day when we asked at the front desk. Not a good feeling at all.

6/10

Pleasant

08 Dec 2024

Norman

Great location and that's it.

8/10

Excellent

07 Dec 2024

Siu Chun

Staff was nice. Rooms are nice size with shower and tub. Lobby is good for photos. Some of the furnitures and doors were old and damaged.

Leisure Family

8/10

Excellent

04 Dec 2024

YUK TAK

My room is on 10th floor, and the internet signal was very poor. Almost every night between 6pm to midnight, we can't connect to the hotel Wi Fi !!

Leisure Self

6/10

Pleasant

01 Dec 2024

Verified traveler

Convenient location but service was a bit lacking

Pros:
Super convenient location
Size if the room
We had executive floor so we had the perks of free fruit, lounge, breakfast
Porter brought luggage to our rooms
Concierge/bell boy arranged our taxis

Cons:
Broken shower head. Dropped on me twice whilst taking a shower
They could not replace the AA battery of the clock on my bedside table (requested 2x)
Bought shower cap for $1 but not delivered to my room until I arrived back at midnight
When I dialled Reception on the hotel phone, it was often left unanswered but when I went down to Ground there were 4 available receptionists
Breakfast lacked Asian choices
On the 3rd day the executive lounge was closed, and moved to Ground floor but the usual drinks/snacks were not offered

Friends_and_family Family

8/10

Excellent

01 Dec 2024

Kristine

Very convenient location.
Just this hotel is an older construction, They have big rooms but cabinets and drainage is not flowing smoothly when shower

Business_and_leisure Partner

6/10

Pleasant

01 Dec 2024

William

Unfortunately, despite the beautiful reception area, my “upgraded” room left much to be desired. There was mold in the shower, burns on the floor carpet and the couch was literally coming apart at the seams with the cotton inside popping out! And for morning coffee you were provided with instant coffee packets! Really?! That said, the cleaning folks did a good job. Perhaps that’s what you get for roughly $250/night…

8/10

Excellent

30 Nov 2024

Loi

Good

Leisure Family

6/10

Pleasant

25 Nov 2024

William

Good location but the rooms show their wear with stains on floor carpet, sofas coming apart, etc. cigarette burns.

8/10

Excellent

23 Nov 2024

PAUL

Very convenient for all forms of transport. The room was a little tired with well used fittings that showed significant wear and tear

Leisure Partner

8/10

Excellent

22 Nov 2024

Michael Yiu Cheung

The property need thorough renovation.

Leisure Partner

10/10

Exceptional

20 Nov 2024

Samrat

The property is excellent. Loved it, will stay again when I go back. The bathrooms are little smaller, that's the only con else all is superb.

Leisure Self

10/10

Exceptional

19 Nov 2024

Andrew

Great staff

10/10

Exceptional

19 Nov 2024

Ellen

I enjoyed being here. The hotel is beautiful. The staff was incredibly helpful and flexible with my hotel plans. The shuttle bus from the airport Regal Hotel was so helpful to be able to use.

Leisure Self

6/10

Pleasant

18 Nov 2024

Xiang

Great location, nice room, friendly doorman and maid but the front desk needs improvement. The person who checked me in was not only slow but also \"cold\". The hotel wifi service was the worst, extremely and painfully slow. The download speed was around 1M in most time.

Leisure Partner

10/10

Exceptional

18 Nov 2024

Munehiko

Always best to stay

10/10

Exceptional

16 Nov 2024

Meow Yin

Staffs are friendly and professional

Leisure Family

10/10

Exceptional

12 Nov 2024

Cindy

It's very convenient and close to everything. I stayed here before. The the staff are very generous and helpful.

Leisure

8/10

Excellent

10 Nov 2024

Verified traveler

Great centralized location to shopping center and restaurants.

Business

10/10

Exceptional

07 Nov 2024

London

Good times !

Business_and_leisure Self

8/10

Excellent

01 Nov 2024

Samuel

good for the price

Leisure Family

2/10

Poor

01 Nov 2024

Nanxi

Very old facilities keep making noises and you will never sleep. Service quality and attitude are both astonishingly bad. Won’t recommend to anyone.

Leisure Family

10/10

Exceptional

29 Oct 2024

Thiro Selvan

Loved the area of the hotel and the hospitality of the staff!

Leisure Self

10/10

Exceptional

28 Oct 2024

Verified traveler

Great hotel

Top notch service, good breakfast, excellent location , decor is a bit dated but spacious room.

Partner

8/10

Excellent

27 Oct 2024

kwing cheung

They arranged us a room at higher floor which is good, and also can see part of the harbour.

Leisure

6/10

Pleasant

26 Oct 2024

David

Hotel is kind of old

Leisure Family

6/10

Pleasant

21 Oct 2024

Nyuk Yin Yvonne

Property looks outwardly clean . I like tt they come in to make up room. But the room is not really clean- bedside lamps etc are pretty dusty, the coffee making table has tea/ water stains not cleaned. Frontline staff n support staff - housekeeping were helpful .

Leisure Partner

8/10

Excellent

20 Oct 2024

Yau Sun

Convenient and friendly staffs

Leisure

8/10

Excellent

07 Oct 2024

Kathleen

Needs updating but a nice, comfortable room and bed!