Name: Best Western Hotel Causeway Bay
Address: Cheung Woo Lane, Canal Road West, Causeway Bay, Hong Kong, HK

6/10

Pleasant

23 Jul 2026

Anthony

This once great hotel is now sadly in desperate need of some tender loving care.
The decor is so dated it prompts memories of the best-forgotten 70s and the air con in the room has shades of the finest Rolls Royce jet engines. Reception is bizarrely located on the third floor and the concierge is buried deep in what must once have been the garage.
The beds were, however, ok and thankfully as I had ear plugs I had a decent sleep.
Plenty to improve on though…

10/10

Exceptional

20 Jul 2026

Eddy

Clean rooms and helpful staff

Self

6/10

Pleasant

19 Jul 2026

Jose

A nice hotel for a short visit to Hong Kong Causeway area. The hotel is located in a run-down area at the corner of Bowrington Road and Cheung Won Lane. Turning left, you have a dumpster area.
It is very close to a shopping street (one block to the right of the main entrance at Bowrington Road), and you are in a shopping area with vendors offering vegetables, fruits, meat, and live seafood. You have to walk 5 to 10 minutes for shopping centers, stores, and fast food franchises. But those stalls at Bowrington offer tasty, well-prepared local food. There are several bus stations nearby, but you need to get an Octopus card (at a subway station) and keep it topped up or pay the exact fare. They don’t carry change to return.
Check-in is at the hour, and there aren't enough chairs for the guests who accumulate; once started, they were fast. The elevators are small. The room is filled with a king-size bed, with walking space on one side and the foot side. No closet, drawers, or desk. Two bedside tables, one with the safe at floor level. The window has a shelf that has the kettle and phone. The bathroom is small. The staff is polite and efficient.
The buffet breakfast is fixed: scrambled eggs, ham, chicken sausage, fried rice, fried noodles, pork wonton, small turnovers, rice soup, bread, cereal, two juices, coffee, and tea. Check it before buying. You have to buy the tickets at the check-in desk (third floor).

Family

2/10

Poor

10 Jul 2026

Cristian

Misleading Pictures do not book this hotel.
Rooms are very small and dirty with the smallest hotel bathroom I’ve ever had to use. Most people will not be able use the restroom comfortably. Beds are very hard I did not sleep the first night and struggled to fall asleep the remaining nights. Staff is unhelpful and doesn’t care. Gym is out of commission. I HATED staying at this hotel I will never stay here again. Don’t ruin your experience in Hong Kong by staying at this hotel like I did to save a few bucks. Not worth it

Partner

10/10

Exceptional

09 Jul 2026

Kris Abegail

Good

6/10

Pleasant

07 Jul 2026

Leonida Tan

Location is dirty and hard to find but close to amenities. Air-conditioning is good but noisy. Bathroom is too small I keep on hitting my elbows on the wall and shower curtain keep clinging to my body while showering. Bedsheets are clean but towels are worn out old and thinned by use. Hallways narrow hard to maneuver with big luggage.

Self

6/10

Pleasant

02 Jul 2026

Rudolph

The mattress are poor quality. You could feel the springs hurt the back.

Self

10/10

Exceptional

30 Jun 2026

Allan

It’s not a high end luxury hotel but it’s very economical and conveniently located.

Self

8/10

Excellent

26 Jun 2026

stephen

Breakfast was good value.hotel close to mrt for easy access to Hong kong

Self

10/10

Exceptional

23 Jun 2026

Tae-Kyu

Greqt view and location

6/10

Pleasant

07 Jun 2026

Stephanie

ok

8/10

Excellent

05 Jun 2026

Howard

The staff was nice, friendly and helpful and my room was clean, but it was super small. It was easy to walk to restaurants, Victoria Park, transit stations and Times Square mall.

Self

6/10

Pleasant

02 Jun 2026

sun-nam sunny

Overall: good except the washroom has strong smell of urine through the period of our 10 day stays . Improvement is needed.

Partner

8/10

Excellent

31 May 2026

eric

Room not vacuumed everyday

Family

10/10

Exceptional

30 May 2026

Kris Abegail

Good

2/10

Poor

29 May 2026

Graham

Breakfast was ok. Hotel Location was awful. Dingy alley entrance. Long way from useable public transport. Wouldn’t order me a cab. Room was large but cramped. A/C worked. Not value for money. Would NOT recconend.

Self

8/10

Excellent

24 May 2026

Samantha

Ok

Family

6/10

Pleasant

20 May 2026

Stanley

Found cockroach in bedroom, and their carpet is too old and dirty, I believe they can do better without the carpet !!

Partner

4/10

Poor

20 May 2026

Diana

The staffs are shouting and the bed had bugs honestly i didn’t like the experience..

8/10

Excellent

17 May 2026

kam pui kevin

Good location. Clean

Family

2/10

Poor

16 May 2026

Jennifer

The room is humid and dirty. I can only give it a one star. Will never go back again.

Partner

8/10

Excellent

03 May 2026

Tommy

Definitely a great place for the price! The bed was comfortable and the staff was very nice. Would strongly recommend for a traveler on a budget.

Family

8/10

Excellent

03 May 2026

Kenneth

Good location, near mtr train, city bus, restaurants, but very bad sidewalk, difficult to pull luggage to hotel. Still recommend.

Self

10/10

Exceptional

01 May 2026

Tin Yu

location of the hotel is good and convenient to all traffic

Self

8/10

Excellent

25 Apr 2026

Choi Wah Amy

Convenient location.

Partner

8/10

Excellent

24 Apr 2026

Dario

I liked the location. 5 min walk to Time Square and to MTR station.
I didn't like the size of the room. The bed took up most of the spcace.

Self

10/10

Exceptional

19 Apr 2026

Robert

Good clean place bed wasn’t real hard room was small but it was expected and real close to many street shops and malls

Self

10/10

Exceptional

17 Apr 2026

Christine

Great

4/10

Poor

15 Apr 2026

Imporelec de

Muy pequeño las habitaciones, las toallas son muy malas y no es nada aseado

Friends_and_family Family

2/10

Poor

05 Apr 2026

Iggy

AVOID! Shockingly poor service and weathered rooms!

I am not a fussy traveller and stayed im BW brand hotels in at least 5 countries and this experience was so disappointing I don't think I will be rushing back.

The reception were completely unhelpful - upon checkin they refused to give me my prepaid room because my name said \"Iggy\" and not \"Ignas\" as per my passport. They said i will just have to make a new reservation. JOKERS! I contacted the hotel app i booked it through and they have updated the reservation in seconds.

The reception said \"they will accept the amendment on this one ocassion only\" - trying to pretend they did not just try to scam me to pay for the same nights twice.

There was a manager there too, he kept repeating same things as well. Even when I asked what would be the best course of action they just kept saying \"book.new reservation\".

Finally got my room and its pretty disappointing too - black mold in the bathroom, cracking and stained walls, very loud aircon with unstable airflow..

At least the view is decent, cause I am struggling to find anything positive to say.

6/10

Pleasant

26 Mar 2026

SUBODH

My room has dampness smell,couldnt open windows.Although Aircon was working well but that doesn't take the dampness smell out.
Overall good views and good location,i just stayed one night, but definitely can't recommend for long stays due to dampness smell in my room.

Self

4/10

Poor

25 Mar 2026

Laura

Shower area is super super small 2 by 3 feet. Need a Better shower curtain because it will float around and attached to my body. Only 2 bath towel provided. I have to ask for hand towel everyday. Some house keeper does not know what it is. She wants me to show her a picture. I said are you kidding me. Everything is old. One positive thing is the location is convenient.

Family

6/10

Pleasant

25 Mar 2026

WEI

internet connection is unstable and it is a very old facility

2/10

Poor

23 Mar 2026

Gloria

Incredibly small. Poor shower conditions as it is small and dark.

10/10

Exceptional

21 Mar 2026

Manuel

Great location. Staff was great. Rooms on small side but expected and clean. Bed is firm/hard.

6/10

Pleasant

09 Mar 2026

ida

The room was small. Crowded. Linens not changed.
Refrigerator is non existent; only a small,less than a shoe box which did not even cool. Would not recommend the place unless person wants to go to market everyday.

Friends

8/10

Excellent

06 Mar 2026

Daniel

Room was decently clean, great water pressure if that’s your thing. Close to many local food joints and also lots of shopping around. Very busy area. And hotel was affordable.would recommend to anyone wanting a nice room even if your out and about most of the day.

Self

2/10

Poor

28 Feb 2026

EMIEL

The water was brown and dirty
Can’t shower

Partner

10/10

Exceptional

23 Feb 2026

Kenneth

The room was clean and easy and the staff were helpful and friendly.

Partner

8/10

Excellent

22 Feb 2026

Alan Ernest

Clean but small rooms (no closet). Good location, good price.

2/10

Poor

08 Feb 2026

Kuangyou

Friendly staff but room is really small. Pretty quiet environment, but I guess I get what I paid for

8/10

Excellent

05 Feb 2026

Jeremy

Clean, quiet, comfortable room that has enough space and stunning views. Bed was a little hard but we got used to it and ended up liking it. Water pressure and temperature in the shower were terrific. Staff were efficient and polite. Great location in Causeway Bay close to buses, trains, shops, and restaurants. Good value and would stay again.

Leisure Partner

8/10

Excellent

02 Feb 2026

kam pui kevin

Clean

6/10

Pleasant

29 Jan 2026

Erika

I expected a small room which is common in Hong Kong but this is the first time ever that I had to go shopping for my own towels while staying at a hotel. The ones provided by the hotel were translucent. So thin and sheer that they were useless. Overall, the rate was very affordable so I guess I was Ok to buy my own towels (but I really shouldn’t have to!) the staff was friendly and helpful. And the location is great.

Leisure Family

8/10

Excellent

28 Jan 2026

Chee

Convenient location to Convention and Exhibition Center.

Business_and_leisure Self

4/10

Poor

27 Jan 2026

Andrew

Everything was good. Except the biggest thing for me the bed… woke up went for a long walk and my back is destroyed. I’m a young guy so I would say overall everything was good around a 4/5 except the bed making it a 2/5

Business Self

10/10

Exceptional

24 Jan 2026

Somnath

Small but clean room. Everything functional. Very coordial staff

Self

2/10

Poor

24 Jan 2026

David

The room is small, old, uncomfortable. The pricing is predatory -- I needed to stay 1 extra day, and they charged me 3X my original rate. Sure, I understand the \"demand pricing\" but in this case they didn't even try to see my perspective of feeling trapped as I was settled in my room and little vacancy around the neighborhood. Sure, they didn't cheat me, but I feel bad about this hotel. I will not hesitate to identify their other shortcomings. This is really an awful hotel and the nearby Holiday Inn express is much better and usually for comparable price. Another shortcoming is the immediate neighborhood feels like a slum. You enter at ground level and have to go up to a 3rd floor old musty lobby to check-in. Have I mentioned this was a bad experience?

Business_and_leisure Self

2/10

Poor

23 Jan 2026

PAUL

No water
No food
Room dirty...
Never recommend this place to anybody.....
£45 A NIGHT
i only stayed there one night
Checked in 6.30pm
Ckeck out
7am... next morning
They do not do food

Leisure Self

6/10

Pleasant

22 Jan 2026

Karen

Carpet was dirty and stained, beds were a bit uncomfortable. Location was excellent

Self

6/10

Pleasant

17 Jan 2026

Chi

Room was not cleaned properly. I have seen/killed roaches in 6 occasions during my 3 weeks stay.
I did not eat in the hotel since there are plenty of options within walking distance.

Leisure Family

8/10

Excellent

12 Jan 2026

Bill

Pretty

8/10

Excellent

11 Jan 2026

DONALD IAN GEORGE

The cleaning was not very good, cups left uncleaned sometimes.

6/10

Pleasant

06 Jan 2026

TAKASHI

Room keeper seems like can not understand English. Difficult to communicate. When I was in the bathroom, she came in to my room suddenly. It was so surprise 😳 I said from bathroom “hello I don’t need cleaning my room” three times but no response, I had no alternative, but after I out the bathroom, I said ones again, she frowned her face and went out from my room without any apologize. Except this, hotel was good basically.

Self

4/10

Poor

21 Dec 2025

JOHN

Good Location, But Serious Maintenance Issues
Rating: 2/5
The location is excellent – right in the city center, close to the MTR and very convenient for tourist spots, shopping, and dining.
The room and bathroom are very small, but manageable for a short stay.
However, several unacceptable issues ruined the experience:
• shower curtain that billows inward and sticks to the body during showers.
• Water leaking from the bathroom ceiling, dripping onto the vanity – I had to request towels to mop it up.
• Persistent musty smell in the room (likely from the leak), forcing me to buy air freshener.
While the location is a big plus for budget travelers, the hygiene and maintenance problems make it hard to recommend. Hope management fixes these soon.

Leisure Partner

6/10

Pleasant

17 Dec 2025

Kit

Room very small.

4/10

Poor

16 Dec 2025

Regina

The room is moldy and ha

8/10

Excellent

15 Dec 2025

Adrian C

Small bath tub.. impossible to use it if you're over 5foot tall.
Rude person at breakfast. He made me feel uncomfortable.

Self

4/10

Poor

14 Dec 2025

Wai Kong

The hotel is old and so are its facilities. Shower was not enclosed. The room is so small that luggages cannot be open properly.

Leisure Partner

8/10

Excellent

12 Dec 2025

Pok-lin

No breakfast

Partner

8/10

Excellent

12 Dec 2025

Joanne

Clean room

Partner

10/10

Exceptional

08 Dec 2025

Mong

Value for money

Partner

6/10

Pleasant

06 Dec 2025

Thomas

To get to main lobby, you have to take an elevator from main floor to another upper level. Time consuming going in and out of room.

Leisure

10/10

Exceptional

06 Dec 2025

U Wa

The staff was very nice. The hotel is a bit old but clean. I got a nice room with a good view. Overall, I like it here and will come back again when I visit HK again next time.

Leisure Family

10/10

Exceptional

01 Dec 2025

Ken

I enjoyed my stay. The room was well appointed and the bathroom was nice. The price was unbeatable. I would stay here again.

Leisure Self

2/10

Poor

29 Nov 2025

George

First they put it in a room on the 9th floor. Room was not clean. No bath towels. There was only 2 small thin thin old towels. I was sick with food poisoning and had to extend my stay in the hotel until I feel better. I booked 3 more nights and paid more to get a better room. But they kept me in the same room. I told the manager I paid higher to get a better room, but he said the entire hotel is fully booked. I told him that my room says it should have a city view and pointed towards the window saying \"this is city view\". He was pointing to an old building blocking any view of the city.

8/10

Excellent

28 Nov 2025

AMY

Convenient, shopping and dining area within 2 minute. friendly staff

6/10

Pleasant

28 Nov 2025

Miu Fun Carol

第一晚的床舖有bed bugs, 我要求換被後情況有改善。房間內有蟑螂。尼龍浴巾不吸水。Lobby的工作人員友善，辦事有效率，但禮賓部的職員態度十分之差，我只是查詢他們會否幫客人叫的士，他們可以正常回答不會，而不是用惡劣態度撒走住客。

Business_and_leisure Family

8/10

Excellent

27 Nov 2025

Andrew

Staff are nice and very helpful. Room is small, but compare the price and it’s in central district the size is decent. It’s in a very convenient location.

Leisure Self

8/10

Excellent

23 Nov 2025

Ma

Resonable prices with resonable size of room.
Surprice is they have a powerful shower head which other place don't have
Beside, service is nice through my 2 weeks stay

8/10

Excellent

23 Nov 2025

Yiyun

Room is small and doesn’t have a wardrobe (hangers are provided), but quite clean and tidy. Staff are polite and helpful. Very convenient location although a bit close to a wet market.

8/10

Excellent

20 Nov 2025

Johnny

Convenient location, reasonable prices

Leisure

4/10

Poor

13 Nov 2025

Luis

Lousy hotel, even by HK standards. Rooms are tiny, old and dilapidated. Can’t even open up both sides of a large suitcase because room so small. Bathroom very dark even with light on.

10/10

Exceptional

13 Nov 2025

WAI YIN SERENA

Counter staff nice, room clean

Business Self

10/10

Exceptional

10 Nov 2025

Saarangan

Great view lovely room.

Leisure Self

10/10

Exceptional

07 Nov 2025

Chi Nam Benedict

Very good location in causeway Bay Area, lots of transportation

Business Self

6/10

Pleasant

04 Nov 2025

Kwan-Chu

Good for 2 nights stay with minimal luggage otherwise there would be no space to walk.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Hong

Staff are helpful and nice. Except the hotel is hard to find

6/10

Pleasant

02 Nov 2025

Andrew

250 aud a night for a tiny room and rude staff .. never again

Leisure Self

4/10

Poor

01 Nov 2025

Jimmy

Upon checking in front desk told us no breakfast cos we booked online thru expedia. So whats the difference and he can't explained well. Next day i asked front desk \"wifi too slow\" and i asked her to help me and she just told me to reset my phone. Did not able to help me.

Leisure Partner

8/10

Excellent

28 Oct 2025

Mong

Convenient

Partner

6/10

Pleasant

26 Oct 2025

mazoe

I didn’t like the fact that I asked for cost details to airport and I was given the most expensive options. I also did not like the fact that the staff was rude enough to talk about me in my face in the local language not knowing I fully understood what was being said. The room had a smell and they told me to turn up the a/c to avoid it

2/10

Poor

21 Oct 2025

Andrea

Tereible area

2/10

Poor

16 Oct 2025

NORA

Nothing close to the review ratings, nothing like the pictures shown. No service, No help. The hotel said it never heard of the request of a vase for flowers! The front desk staff told me to buy a vase myself! That's not a 3.5-star hotel treats its guests! The housekeeping staff helped me by providing a trash can for my flowers, so that the flowers won't die off with no water. The front desk staff said the hotel cannot provide more than one trash per room. Actually, there are 2 trash cans in the room, one for the bed area, another for the bathroom! This Best Western is nothing like the one I stayed in London.

Business_and_leisure Self

4/10

Poor

15 Oct 2025

Paul

Air conditioner was in excessive noise. Blanket and bedding were not comfy...bathroom- could not move around inside the cube...

Friends_and_family Family

4/10

Poor

05 Oct 2025

Anne

Unfortunately there were cockroaches in my room. Thankfully, the staff allowed me to live to another room that was slightly better, but still felt unclean. The building is old and musty, and not well maintained. I would not recommend this place.

Leisure Self

10/10

Exceptional

30 Sep 2025

Gabriela

The hotel is well located. A little bit updated. Staff were great and housekeeping service was excellent.

Self

8/10

Excellent

30 Sep 2025

CHEE BOON

Comfortable stay and value for money

quiet street but overall comfortable stay.

Friends_and_family Friends

8/10

Excellent

30 Sep 2025

Maz

The room view on the 25th floor was great!! Room was small but comfortable however, a renovation would be advised given there is wallpaper on the wall giving it character.

Leisure Self

8/10

Excellent

29 Sep 2025

Mong

Value for money

Partner

10/10

Exceptional

28 Sep 2025

Matthew

Very convenient to take public transportation to go everywhere.

Leisure Self

6/10

Pleasant

27 Sep 2025

Ricky

friendly staff

10/10

Exceptional

27 Sep 2025

Mathurada

Nice room, staff are friendly and helpful

Leisure Self

10/10

Exceptional

26 Sep 2025

Chun man

Nice room but pretty small

Business Self

6/10

Pleasant

22 Sep 2025

SHIRISH

Hong Kong is a crowded city on an island. So, having small room size is understandable.
Good part was the check in staff gave me the room at 1130 instead of 2pm stipulated time.
Not so good parts - many. Breakfast service was just about acceptable, not really good.
In room amenities were none. The hotel claimed water bottles are banned as per govt regulations, which is so very difficult to understand.

Business

10/10

Exceptional

14 Sep 2025

Donald Ian george

Lots of choices of restaurants close by and Times Square anf SOGO are walking distance away.

Leisure Self

8/10

Excellent

31 Aug 2025

Alison

Hotel was conveniently situated for me, but entrance was on a backstreet with room for taxi to stop, and reception on 3rd floor. My room on the 25th floor was adequate but small, ensuite bathroom was fine, and working a/c much appreciated. I only tried the breakfast once - limited choice and terrible coffee. But plenty good pastries in local bakery.

Leisure Self

10/10

Exceptional

31 Aug 2025

BERNARD CHEUK FAI

Ok

6/10

Pleasant

29 Aug 2025

Katherine

The location of the hotel is close to busy Times Square, perfect for shopping and dining. It is also close to transportation.
I appreciate the daily house keeping. However, the entry to the hotel is a tiny back door of the building . I wish there is a clear and big sign of the hotel name on the door.

8/10

Excellent

30 Jul 2025

Paul

Great value for money, although the staff aren't the most helpful. The shower is amazing, like a jetwash

Business_and_leisure Self