David
Second time at this property. This time because I couldn’t find anything else available last minute in Malta in the area I wanted to stay. I checked in very late due to my delayed flight at 2:30am in the morning. When I arrived in the room the room was extremely warm and I could not make the air-conditioning work, tried everything but the temperature although was showing at 16° was closer to 26 with 40° outside. On top of that the room smelled terribly from the shower in the bathroom because of sewage problems so much so I had to close the door and open the window although it was warm outside. The television had the same problem as the time before he was flickering and could not watch anything on TV. This is the same exact problems I had a couple of months ago when I stayed here for three nights and I complained to the maintenance staff and the reception staff could not fix my air-conditioning and of course the sewage problem during my stay. They offered zero I mean zero compensation for that. This time round I also complained when I left I had already paid but the only comment was “we will pass this on”. On top of this i went to the pool before leaving to freshen up and it was disgusting: the water was dirty and cloudy, and were objects in the bottom which i cant describe! No service at the pool at all soni left. When i complained at check out the best the front desk manager could do is offer to call me a uber which btw got given the wrong address! Terrible
