Hotel Chic

Italy , Naples
Giugliano In Campania, Via Appia, Traversa 35
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100 reviews shown

10/10

Exceptional

06 Jun 2026

Tunde

Staff was very friendly, butler cleifin was awesome and let us know everything going on and booked us reservations for restaurants on the resort. “Freddys” was our concierge and he and he took well care of us. Biviana helped with setting up my girlfriends birthday and decorating her room. All in all it was a vibe and im glad i got to experience this resort.

Partner

4/10

Poor

06 Jun 2026

Joel

The property itself looked well put together and clean but the rooms were a bit old , entertainment was boring not much to do and food could have been better even the casino it opens from 7pm to 1am

Self

8/10

Excellent

05 Jun 2026

Gabriel

Good. Peaceful

Partner

10/10

Exceptional

05 Jun 2026

Tamira

Staff were wonderful throughout our stay. Pools were clean and beautiful, and the food was amazing.

Friends

10/10

Exceptional

05 Jun 2026

Sergio L

Our Butler Kleifen was absolutely great. We highly recommend him for any of our friends. We appreciate everything he has done. He was on time and very punctual with all our request.

Friends

10/10

Exceptional

04 Jun 2026

Jordan

Loved that it was adults only, had activities everyday throughout the day. Definitely worth it to book diamond club! Having a butler was so helpful.

Friends

2/10

Poor

04 Jun 2026

Jhan

This was, without a doubt, the worst hotel experience I’ve had in Punta Cana. The facilities were outdated and poorly maintained, which was disappointing from the moment we arrived.

The food was below average, with very limited variety throughout the resort. The steakhouse, which we were looking forward to, was especially disappointing and did not meet expectations at all.

The liquor selection for regular guests was extremely poor. We ended up paying nearly $700 extra to upgrade to the Diamond Club, expecting a significantly better experience. Unfortunately, even after the upgrade, many advertised premium options were unavailable. During our stay, they ran out of Hennessy and even had limited beer availability at times.

For the price paid, the value was simply not there. Between the poor food quality, lack of beverage options, and disappointing facilities, this resort fell far below expectations. I would not recommend it and would not return.

Partner

6/10

Pleasant

04 Jun 2026

Diana

El Servicio fue excelente en Todo momento; la comida, entretenimiento, y la habitacion limpia. El hotel necesita un \"update\" para refrescarlo y modernizarlo. El area de recepcion es muy sobria, le falta decoratcon, mas iluminacion. La piscina necesita renovacion inmediata y mas atencion en la Limpieza. La competencia de bocinas (speakers) de los que se hospedan esta fuera de control. Nos sorprendio que no tienen la cerveza presidente, las demas bebidas se podian tomar, Aunque no eras marcas conocidas. Los bartenders fueron excelentes. Overall....remodelar El hotel, pero que no cambien Al personal. Un detalle que no nos gusto y de igual forma no les gusto a muchos de los guest es la insistencia en las charlas y la falta de profesionalismo en una de las vendedoras (en nuestro Caso), cuando decidios no aceptar la oferta se levanto de la Mesa y no las gracias, ni buenas trades. La persona que nos estaban atendiendo estaban avergonzada, pero Ella se Porto muy Bien. No frecuentamos hotels que esten vendiendo Time Shares, ni Vacation Clubs por eso mismo. Fuimos a vacacionar, no a estresarnos. Nos mencionaron que tienen un Nuevo gerente en El hotel, asi que esperamos que pueda tomar en cuenta los detalle y mejorar El aspecto Del hotel, entre otros detalles. En resumidas cuentas, El Servicio excelente con su personal, lo Demas necesita atenciones. No es UN hotel 5 Estrellas, un 3. (Disculpen la falta de acentos, mi computadora no habla espanol).

Partner

4/10

Poor

04 Jun 2026

Tomeka

Our stay was unfortunately disappointing in several areas. Upon arrival, we had to request a different room because the door to our original room kept getting stuck. Once we were moved, we noticed that the room was in need of updates. The bathroom was outdated, the walls did not appear to be properly cleaned, and there were visible water bubble marks on the ceiling that had simply been painted over rather than repaired.

I also had a spa appointment during my stay. The spa pool was under construction, yet guests were still charged full price for services without being able to enjoy the complete spa experience. This should have been disclosed beforehand or reflected in the pricing.

The buffet was another disappointment. The food quality was not good, and the selection was very limited. The dinner restaurants were much better, and we generally enjoyed the food there.

Service on the beach was inconsistent. There appeared to be only one staff member serving the entire beach area, making it difficult to receive timely service.

The highlight of our stay was our butler, Clifian. He was absolutely amazing and went above and beyond to ensure we were taken care of throughout our visit. His communication was excellent, and he consistently checked in to make sure our needs were met. Honestly, if it had not been for Clifian, I would have seriously considered checking out early. He was the one bright spot that made our stay more enjoyable.
I would rate the experience around 2.5–3 stars

Friends

4/10

Poor

03 Jun 2026

Gulgaz

2 ⭐️resort— I feel compelled to share our experience so others can make an informed decision. We stayed at this resort for our anniversary expecting a premium adults-only experience.
The resort itself is beautiful, very clean, and well-maintained. The rooms and grounds were pleasant, and overall appearance was impressive. A special mention goes to our butler, Cleifin, who was excellent. He went above and beyond, especially by decorating our room for our anniversary and providing attentive, professional service throughout our stay. He was truly one of the highlights of the trip. However, many other aspects of the resort were disappointing. The buffet had very limited variety and was repetitive, with not many food selections available. we enjoyed specialty restaurant Italian and sushi restaurants, but the steakhouse was underwhelming.
The biggest disappointment was the overall food and beverage quality. The liquor selection consisted mostly of lower-end brands, which was surprising for an adults-only resort in this category. Drinks and cocktails did not meet expectations for a premium resort.
Service outside of our butler was also lacking. Staff rarely came around the beach or pool areas to offer drink service, so guests often had to go to the bar themselves. Even then, service was slow and not very attentive. Compared to other resorts we’ve stayed at, especially in Cancun, the level of hospitality felt much lower.
We would not return here EVER AGAIN!

6/10

Pleasant

02 Jun 2026

Victoria

The food needs to be improved as well as the dining times. Kitchens were mostly closed and it was hard to get meals.

Partner

6/10

Pleasant

01 Jun 2026

Corey

Property was great but it was hard to get in touch with the staff if you didnt want to leave your room. No one ever answered the phone. Food was good and I love foam parties. I didnt like I couldn't get drinks delivered to my room but I did enjoy the room service. The restaurant service was slow at the ones I went to (steakhouse and ceviche restaurant). I would recommend this place because I had fun.

Business

10/10

Exceptional

01 Jun 2026

Grace Abigail

We absolutely loved our stay here! We stayed 5 nights and felt very welcome from the moment we stepped foot on the property.. through the week the staff were absolutely phenomenal!
Enjoyed the food and plenty of bottled water was available daily, through Expedia we were provided a designated resort consultant whom was extremely accommodating and compassionate for her job! Highly recommended this location and would stay again

Family

10/10

Exceptional

30 May 2026

Latanya

Loved it.

Partner

10/10

Exceptional

29 May 2026

Ajah

I love it!!! My butler was the greatest

Partner

8/10

Excellent

28 May 2026

Blake

Pros:
1. food was mostly good
2. Drinks were strong
3. Staff was mostly very friendly
4. Staff did a very good job at maintaining a relaxed environment

Cons:
1. They made it extremely difficult to get your own transport (taxi or Uber) from the hotel almost forcing you to use the hotel service which was two to three times the price.
2. The steakhouse was subpar
3. They hit you with a bunch of sales pitches almost like a time share for other vacations using their brands.
4. I asked them to add my Marriott Bonvoy number which they forgot.
5. The shops are highway robbery (50$ for Sun block)

Family

10/10

Exceptional

27 May 2026

Daniel

Great Staff!

Business Partner

8/10

Excellent

27 May 2026

Timothy Martin

The little coffee shop was very nice with a good selection of sandwiches; the morning barista was Norkelly and she was very nice and helpful. The butler service can use some improvement as most things we asked for were delegated to someone else not the butler. Overall, the drinks and food were good.

Partner

10/10

Exceptional

26 May 2026

Naysha

It was okay

Family

10/10

Exceptional

25 May 2026

Maliyah Janise

Yanet Pinlats made our trip excellent! Yanet was so attentive to our needs during our trip. The resort Royalton Chic is an excellent resort to stay and enjoy DR. I highly recommend it and Yanet! Thank you so much for a wonderful first visit to Dominican Republic, we will definitely see you again soon.

Friends

10/10

Exceptional

21 May 2026

Alejandro

Estuvo todo muy bien, nuestro mayordomo Jaifrin estuvo excelente, siempre pendiente a nosotros

Family

10/10

Exceptional

21 May 2026

EDGAR

ME AND WIFE LOVE THIS PLACE WE WILL COME BACK SOON

Partner

6/10

Pleasant

19 May 2026

Jennifer

The swim up bar was not stocked or operating. The foam pool party during the day was fun and staff were fun and friendly. The SPA was amazing, I had a great 50min massage.

Friends

8/10

Excellent

19 May 2026

Morgan

Had a great time! The place was so clean. The staff was amazing. Pleasantly surprised that because k booked through Expedia they gave me a butler!!!! Clued in made all my reservations and ordered whatever I ask. Such a nice guy. And the man at the front desk (unfortunately I don’t remember his name) was also very helpful. Great experience! Will definitely be back!

Friends

10/10

Exceptional

19 May 2026

Kimberly Michelle

Clean property. Nice. And the staff was excellent.

Family

8/10

Excellent

18 May 2026

michael james

The property was updated 9 years ago its ready for updating again summer season is here and construction was going on in the Diamond rooms and hallways.The beach was awesome the staff fantastic, food not the best but all in all it was a great time.The people who vacationed were awesome and in my opinion made this resort very good .

Partner

10/10

Exceptional

18 May 2026

David

From check in to check out everything was super smooth. Cleifin Berroa My Butler assisted with everything I needed and went above and beyond for me! I would highly recommend visiting this resort and ask for Cleifin as your Butler!

Friends

6/10

Pleasant

13 May 2026

Micah

Our Expedia rep was excellent her was Janet or something like that she was awesome and help full, along with Enrique, Billy, JJ. The staff was amazing and helpful Now for the property it needs a whole new remodel and over haul of it’s entertainment, tv’s programming sucked no way to access YouTube, prime etc. The shows in the main area, it was the same routine every night and became a bore at 3 days into our stay. How many fire shows can you watch in a week.

Partner

10/10

Exceptional

13 May 2026

Tiona

Yanet was the absolute best!

Friends

10/10

Exceptional

12 May 2026

Rosa

Our experience was absolutely unforgettable from beginning to end. Every part of our stay exceeded our expectations, and the staff truly made us feel welcomed, cared for, and valued the entire time.

A very special thank you to Yanet for going above and beyond to make sure everything was perfect for us. Her kindness, professionalism, and attention to every detail made our trip stress-free and incredibly enjoyable.

Casto was hands down the BEST waitress we had during our stay. Her service was exceptional — always attentive, friendly, fast, and genuinely caring. She made every dining experience feel special, and her positive energy never went unnoticed.

We also want to recognize Gustavo for doing such an amazing job taking care of us at all of the restaurants. He was incredibly accommodating, professional, and always made sure we had everything we needed.

The level of hospitality we received from everyone was truly outstanding. Thank you for making our vacation so memorable and special. We cannot wait to come back again!

Partner

10/10

Exceptional

11 May 2026

Cyerra

Amazing!!!

Partner

8/10

Excellent

11 May 2026

Nia

Yanet was a amazing asset to our stay, she made my birthday wonderful she booked all my dinner reservations. i had a great time

Family

10/10

Exceptional

09 May 2026

Rahim

I had a great time here, definatey i will be back. Was a great experience. Yanet the ambassador take care of me with a royal service, thanks for her Royalton Chic

Self

8/10

Excellent

06 May 2026

Cimeko

The property is beautiful, food was great!
Drinks no so great , there's lots of quiet time around the resort so if your celebrating a birthday or a special occasion not sure if this is the place, needs more music around the pool areas.

Friends

10/10

Exceptional

04 May 2026

Michelle

Everything was great

8/10

Excellent

04 May 2026

Elizabeth

Nice small resort. Super friendly staff. Meals were good. Cleifin was our butler and was amazing....he made dinner and spa reservations for us as we wanted, always checking in with us a few times a day to make sure everything was good. Santana at the main bar served great drinks and always kept the drinks topped up. Roman our concierge went out of his way to get us a charger that we forgot. Overall a great experience. Downside...if you don't get to the pool by 630 am you aren't getting an umbrella and if not out by 8 you don't get a chair.

Family

10/10

Exceptional

02 May 2026

Igor

Food is very good, clean rooms and amazing entertainment especially DJ’s

Partner

10/10

Exceptional

29 Apr 2026

Fredman

Beautiful Resort, wonderful Staff
Butler was excellent, buffet and restaurants staff were wonderful too.
Will definitely Return

Partner

10/10

Exceptional

29 Apr 2026

esther

Friendly staff. Clean rooms. Great bar and coffee spot selections. Food was great, even at the buffet.

Self

10/10

Exceptional

28 Apr 2026

Tina

I had a great stay at Royalton thanks to Yanet she answered every question and helped with everything I needed I went on a solo trip and she made me feel included in everything. 10/10 experience.

Self

10/10

Exceptional

28 Apr 2026

Louis

Great service by our groups butler service at the hotel (Yanet). Very attentive and on top of every detail.

10/10

Exceptional

28 Apr 2026

charles

Construction on the outside bar

Friends

10/10

Exceptional

28 Apr 2026

Kristyn May

Best Time at Royalton Punta Cana Despite Water Woes

Sad to be leaving in a half hour but had the best time even though getting sick fro drinking the water

The activities and theme nights were so much fun. The activities at the pool during the day were a blast. Drinks… yes are weaker than we are used to at sandals ochi but still tasty. They definitely need more chairs and umbrellas. I get up at 6-6:30am every morning and I was able to get us good chairs but I am in them from that moment on. A lot of people come down and put towels on chairs and then get mad when there are people in their seats.
If you have long hair, bring your own conditioner, otherwise you are all set with what they have provided.
Vespa was amazing… HUGE PORTIONS!
Overall, as a sandals guest, I was advised to come in with different expectations and I did and this being our first time with a butler, and our Butlet Yanet was a life saver when I got sick… which again reminds me… DONT DRINK THE WATER IF YOU HAVE A SENSITIVE STOMACH. Without her I may not have gotten to enjoy the last 15 hrs I was there

Partner

10/10

Exceptional

27 Apr 2026

Barbara

Room well equipped and nice.

10/10

Exceptional

25 Apr 2026

Bronislaw

Tge staff is wonderfull

Partner

10/10

Exceptional

25 Apr 2026

Magaly

Every single staff member was extremely helpful . Luis Manuel and Yanet made our stay very comfortable. They made sure all our needs were met.

10/10

Exceptional

23 Apr 2026

Yailyn

Exente atención

Family

10/10

Exceptional

22 Apr 2026

Devonyia P.

We had an amazing stay at Royalton Chic Punta Cana! The staff was incredibly friendly and accommodating from start to finish.

A special shoutout to Sindy at the front desk—she was knowledgeable, professional, and surprised us with a complimentary upgrade to a swim-up Junior Luxury room with butler service. We were beyond excited!

Our butler, Joan, was exceptional. He kept us informed about daily activities, made sure we were well taken care of the entire stay, and even helped recover my phone after I left it behind on an excursion—truly above and beyond service.

The entire resort staff was welcoming and always ready to assist. We loved the daily events and nightly entertainment—there was never a dull moment. And the bar service? Top tier! The drinks were delicious, and we never had to deal with long lines or wait times.

As a foodie, I was pleased with the variety and quality of the food options.

I highly recommend Royalton Chic Punta Cana for your next vacation—we’ll definitely be back!

Partner

10/10

Exceptional

21 Apr 2026

Nancy

Yes

Partner

10/10

Exceptional

21 Apr 2026

Lillian

Roberto was our butler and he was wonderful and the best and we had a very good experience overall

Friends

4/10

Poor

21 Apr 2026

Hydee

First off 99% of the staff barely spoke English. The food was salty and not good options- authentic island dishes would have been a better choice. Drinks were awful and if you asked for one, it either never came or took a very long time to be served. Also, I felt like I was treated differently by some staff members because I’m a person of color. My best part of the hotel stay was a facial at the spa by Julia. I also had a butler who helped me book my dinner reservations. Would I visit this resort again? I would have to say, no.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Shetera

This was an amazing place to stay. We met so many people there all the staff members are wonderful. I will be booking the same resort again we met so many people so many new friends. Yanet, Luis, Ramon, The golden boy, made us feel like we were part of the family!

Family

8/10

Excellent

21 Apr 2026

Olisa

Clean room, excellent staff

Partner

10/10

Exceptional

20 Apr 2026

HOLLY

The staff was great.

Friends

8/10

Excellent

20 Apr 2026

Jessica

We had such a good time. We were greeted at the door with our most wonderful concierge Yanet. She made our lives so much easier. She took into consideration what time we were arriving and booked our steak dinner reservations in advance since we would be arriving late. She checked in with us regularly and fixed anything we needed with out us even having to tell her. YANET SHOULD BE THE FACE OF EXPEDIA! She was such a delight. The only down side of the trip was we felt so hassled by the people trying to get us to do the time share or buy stuff. we almost felt pushed off the beach and had to take certain routes to avoid shops.

Friends

10/10

Exceptional

20 Apr 2026

Imani S

Omar and the rest of the staff was very amazing. I came for my birthday and me and my boyfriend enjoyed every part of it and we will definitely be back.

Partner

8/10

Excellent

19 Apr 2026

Amy

Yanet was our personal concierge and she was professional, helpful, accommodating, and extremely responsive and efficient. She was able to get us dinner reservations (and make updates as needed), had housekeeping replenish towels and tissues quickly, and was able to contact security and get us back into our room when we were locked out (the door battery died and had to be replaced).

Pedro was our cabana server on our first day. Although we had a rather large group, he never faltered and attended to our every needs. Winston took over the rest of the week and he was always in good spirits. Omar was the concierge for the Diamond Club members in our group and he was quite helpful as well.

The swim up bar had some structural damage on the outside and Munchie's roof was damaged in the wind storm, so they were repairing that the remainder of the week. One couple in our group had toilet issues that I don't believe were ever resolved.

The seafood/sushi restaurant was the best out of the ones we tried. The chocolate ice cream at the Italian restaurant was excellent. We had a private cocktail hour to celebrate a birthday, with amazing appetizers, cake, and private bartender.

All in all, an awesome experience!

Family

10/10

Exceptional

18 Apr 2026

Xerra Cora-Elizabeth

Wonderful stay wonderful stay Especially YANET she was the best and Luis, Angel from the kitchen we’re all wonderful!

Friends

10/10

Exceptional

15 Apr 2026

Mya Renae

Amazing stay, would definitely book this resort again!!! All staff was amazing!

Friends

10/10

Exceptional

13 Apr 2026

Yvelsa

Thank you to Juana for the best room service one can ask for and Yanet the Expedia representative at the resort ... She is truly the best concierge that my wife and I have ever had, and we travel for 9 weeks a year world wide.

Partner

10/10

Exceptional

13 Apr 2026

Maxime

Yanet welcomed us like royals! The experience was just exquisite, the room was beautiful and clean, the food was delicious especially Vespa Italian restaurant. The drinks were delicious and evening activities very entertaining!

Partner

10/10

Exceptional

12 Apr 2026

Yihang

Love it，will Come back next time

Partner

10/10

Exceptional

12 Apr 2026

RONA

Very good. We come to celebrate my sister birthday and she really enjoy. Yanet was all the time pending to us, she take care of everything for us. I really recommend this resort. They take care of the peoples

8/10

Excellent

11 Apr 2026

Arnold

Muy tranquilo y agradable.! Sobre todo si vas en familia.!!

Partner

10/10

Exceptional

10 Apr 2026

Mardy Robert St

Improvement areas for the property. More shade, and more loungers. Individuals get towels and reserve loungers but do not use them. Less upselling of excursions or next time stay. Several staff selling Spa, store shops are still aggressive to sell. If your coming to relax and are not phased by frequent pressure your good otherwise it can be annoying. Maybe other all inclusive run the same now. Unsure. However it is a smaller resort and easy access to amenities. Food is fantastic, drinks are great. Just get me some shade and cool the jets on the upsell. Pools are amazing!

Partner

6/10

Pleasant

10 Apr 2026

Rafael

Outdated

Family

10/10

Exceptional

09 Apr 2026

Benjamin

Yanet is a life saver and just an awesome person. The entire stay was perfect and I enjoyed every minute of it. From the vibe team to the staff to the food to the bar to the pool and to the awesome ocean and boogie boards! The resort is beautiful, the grounds are extremely well maintained, and the friendliest people i've ever met. This resort is designed to be social and this place truly got me out of my shell. Yanet was so gracious and I'm grateful to her as she went above and beyond for my best friend's birthday and even decorated his room; She made his day very special and I can't thank her enough; I am truly going to miss this paradise of a resort, as I'm not back to reality and back to the grind! I will be back and I highly recommend this resort!!

Friends

4/10

Poor

05 Apr 2026

Crisamar

Been to better royalton properties. The property is old. I stand in the diamond room and I wasn’t impressed.

Self

4/10

Poor

05 Apr 2026

Mark

Staff need training. Asked what drink we wanted but rarely came with them. Buffet dining area is really dirty and other restaurants tired and need renovation. Best food is seafood restaurant but very busy and service latchy. Entertainnent catered for very young crowd. Pool music far too loud and honestly crap. Beer drinking games....come on this isnt a club 18/30 ibiza holiday. Hotel drescribes itself as luxury, relaxation and ideal for bachelor parties and groups of singles. The two dont work...its either quiet luxury or a younger traveller you cant do both. Discos in reception area. I would have walked right back out if i had been checking in that night. Not enough sunbeds and obviously being reserved by staff for high tipping groups. 7am and beds already reserved ....funny how towel shack doesnt open til 8. The rooms are average but dont expect little extras like snacks or turn down service as this didnt happen. Diamond club not worth it in this hotel. They are currently forming areas only accessible to prime members so god knows where everyone else is supposed to go. Coffeeshop was nice and staff lovely. Our concierge Roberto was the best thing about the whole 10 day holiday. We stayed at Excellence El carmen a short distance away in January 26 and that is 5* luxury. Wish we had paid extra few hundred and returned there. Unless you want constant noise, music so loud you cant even speak to each other i would give thus one a miss.

Partner

10/10

Exceptional

31 Mar 2026

Hidza

Room was super clean, staff was super friendly. Top notch service ! We had a great time!

10/10

Exceptional

31 Mar 2026

Walter E

I enjoyed everything and would like to come back again. Thank you for everything. I will be back

Friends

6/10

Pleasant

30 Mar 2026

Priscilla

Room Services: Even with the DND sign on the door, the room attendant let herself in MULTIPLE TIMES without permission while we were still in the room. The first time I was undressed in a towel and very upset that she just walked herself in. I said something and she just continued to do things in the bathroom and tv area. She left. Forgot something and tried to let herself back in without permission. FURIOUS! I went to concierge and explained my frustration. All they offered was an apology. But now I don’t feel safe, nor do my belongings feel secure. Who just wants in an occupied room with their master key???

Bathroom: Didn’t have a door for privacy. Very awkward and uncomfortable situation.

Pool Bar: Grime and white looking cottage cheese masses floating around the pool. No pool attendant to clean it. I grabbed the net myself but unable to get it all. Disgusting

Pool Area: Has construction going on. Areas are closed off and it looks awful. Def kills the view.

Food: Mediocre. Limited variety in all locations. Expected a lot better from the buffet atleast.

Entertainment: Minimal. If you’re a person who likes activity, this may not be for you.

Beach Area: Enjoyed the lounge chairs covered in hay like umbrellas.

Alcohol Drinks: Mediocre. The best bartender was at the night club, he was the only one to make a good drink.

I loved the layout of the small resort but I wouldn’t come back here at all.

Friends

10/10

Exceptional

28 Mar 2026

Barbara Jean

Everyone and everything was phenomenal! Would highly recommend staying here!

Partner

8/10

Excellent

26 Mar 2026

Taylor

resort was wonderful. Staff was great. My room was clean the workers very efficient. Only thing I would say the buffet just needs help, but the restaurants are very good

Friends

8/10

Excellent

25 Mar 2026

Kenya

Overall my stay was good and the staff was nice. My room was clean, I had a swim out room. They can improve on the food.

Partner

10/10

Exceptional

24 Mar 2026

Kevon

Ronald my butler was amazing, house keeping was excellent and bell man too. Breakfast host was very mean and aggressive and not patient, not attentive to guest.

Friends

8/10

Excellent

23 Mar 2026

Bernadette

We boooked this hotel because we thought it was a party hotel. It is definitely is a party hotel if you are older or you’re looking for a quiet peaceful place to go. The room was OK we did have a minor inconvenience, but they fixed it rather quickly. The staff made the stay 100 times better. They are AMAZING !! The food is like any of the resort it’s mid at best, but you can find what you like and stick to it.

Partner

10/10

Exceptional

22 Mar 2026

Jose Gabriel Rivera

Need more entertainment, more music during the day

Friends

10/10

Exceptional

21 Mar 2026

Neelam

Great one stop stay with all amenities. You don’t have to leave the resort if you don’t want to.
Staff could be friendlier. They don’t all say hello how are you when you walk past them. Customer service is very important. You people make our stay memorable or not.
Great entertainment every night.

Family

8/10

Excellent

21 Mar 2026

Theodore

The hotel is an all in one stop for people seeking a get away. Shops, entertainment all at resort.
Food was excellent all times of day.
My only criticism is the lack of consistent friendly staff.
The only people who stood out because they were so friendly and welcoming were Olvin in Vespa, Gabriel who was everywhere! The staff at main bar in lobby.
Don’t just walk past hotel guests and not say hello and how is your stay with us so far. Customer service goes a long way.

Family

10/10

Exceptional

21 Mar 2026

Julia

Great resort with attentive and helpful staff at mostly all times. Had a great time!

8/10

Excellent

19 Mar 2026

Emmanuel

La piscina no estaba limpia, no habia ducha para quitar la arena cuando regresas de la playa
El staff 5 estrellas

Friends

4/10

Poor

18 Mar 2026

Deanna

When we arrived, we were given a $600 credit & told (by multiple employees) we could use it for spa/dinner/wine add-ons & it would be applied at checkout. At checkout, they said we were supposed to get a $600 coupon book (ex: $20 spa coupon, $5 off wine). No one gave us this & we were expected to know to go to a separate desk (not the one who gave us the voucher). Huge bait & switch, felt very fraudulent. Manager did nothing about it. Room was subpar: ceiling light didn’t work & on day 2 they removed the bulb. Room phone didn’t work. Water only came out of ~30% of the shower head & handheld was fixed pointing at the wall so you had to hold it to actually use it. Toilet room door didn’t fully open so you had to squeeze in. No internal door lock—had to block door w/ a chair. Glad we did b/c housekeeping tried to enter every morning despite us asking them to come back later. Staff often seemed annoyed. Part of pool closed for construction & rusty nails nearby. Pool service was extremely slow (drinks every 45–60 min + long waits). Overall vibe was off. Food was disappointing—skip the steak & lobster add-on. Beach vendors constantly approach you (cigars, excursions). We booked horseback riding after asking a CHIC manager if it was safe. Vendor said hotel could coordinate transport, but when we asked, staff got VERY upset we didn’t book thru them, said it was unsafe. Didn’t end up going & no refund. Vendors on property also harass you nonstop. Wouldn’t go again.

Friends

4/10

Poor

16 Mar 2026

Mary

Bed mattress sucked pillows were worse and they were renovations and we were never told of em before booking

Partner

6/10

Pleasant

15 Mar 2026

Medina

First, I have to give a huge shoutout to our butlers Johnny and the waiter Finely (who told us to call him Friendly) from the Diamond Club. They truly made the trip special. Johnny was amazing—very attentive, polite, and professional. He checked on us frequently and made sure we had everything we needed. Our first night was a little rough because we didn’t receive our towels, face cloths, or robes, but Johnny stepped in the next day and handled the situation immediately.

Friendly also lived up to his nickname. He was incredibly sweet, attentive, and genuinely cared about making sure we were enjoying ourselves. Between the two of them, the service was a 10/10 and they really elevated our experience.

The resort itself was very clean and beautiful, and the drinks were great. The bartenders and pool waitstaff were fantastic—very friendly and always ready to make a good drink. Thought it would be more activities available, definitely a couples or relaxing resort. Not a “party resort”.

However, I was a bit disappointed with the food. It just wasn’t to our liking and tasted pretty bland overall. The buffet was okay but nothing spectacular.

Another downside was that some of the restaurant staff were not very friendly or attentive, and we noticed that some menu items had very small fine print indicating an additional charge. For an all-inclusive resort, that was a little disappointing because it felt like certain things were being upsold that we expected to already be included.

Friends

10/10

Exceptional

14 Mar 2026

Dennis M

Clean, well managed resort. Very accommodating to customers. Johnny our butler was the best!

Partner

10/10

Exceptional

12 Mar 2026

Michael

This property was wonderful - the staff went above and beyond to make our honeymoon so special. They provided us a beautiful moonlit dinner, our room was beautifully decorated! Our butler Johnny was an absolute angel - he took care of our dinner reservations, we had fresh OJ and Prosecco each morning delivered to us :) and he ensured we were constantly taken care of! We will absolutely be returning - we could not have dreamt up a better experience!

Partner

8/10

Excellent

06 Mar 2026

Madison

We had a great stay! We stayed for 7 days and really enjoyed it. We loved Ray from entertainment, he was always keeping the energy high and was so fun. Caeser and the other guys from the swim up bar were always amazing and made amazing drinks! We also really enjoyed Mr. Chelly’s fitness classes. overall it was a great stay.

Partner

10/10

Exceptional

06 Mar 2026

Madelyn Marie

the sheets had stains on them and were not changed daily

6/10

Pleasant

03 Mar 2026

TIMOTHY

The food was never served hot just warm and mostly cold!! And wasn’t that good!

Friends

10/10

Exceptional

02 Mar 2026

Kim

I was in a Diamond Club swim out room. I must say Wil our butler was GREAT! In my ratings I put staff at good but I didn't mean Wil. I was here 2 yrs ago and I must say the quality of food has gone down except for the sushi
restaurant. bacon and burgers undercooked, steaks chewy, scramble eggs looking like rice, I wasn't a fan. I did LOVE the massage, kudos to Sam

Family

6/10

Pleasant

27 Feb 2026

Cormac

Nice place. Food was better than average. Bartenders at the main bar are the slowest bartenders I have come across. Prepared to be ignored and wait. Best to move from the bar and use one of the friendly wait staff.

Friends

2/10

Poor

27 Feb 2026

Jaylen

While the staff was great and the Expedia provided Concierge Johnny was absolutely phenomenal, everything else was a complete and utter disappointment. We had 4 rooms, upon check-in one of the rooms was not ready until after 8pm. Buffet was extremely limited options, sink was clogged, water from shower was seeping into the room, there was a waterbug in the room, the smoke detector was not operable. All the times I have been to Punta Cana and other travels this was the worst resort I have ever stayed at.

Family

6/10

Pleasant

21 Feb 2026

Trina

Room was in good condition, but swim out pool was dirty the first couple days. Food was not

10/10

Exceptional

19 Feb 2026

Wilson

Great service, everything was very close by, food was amazing and Johnny was excellent.

10/10

Exceptional

09 Feb 2026

Jorge Fumero

Está rico

Leisure

10/10

Exceptional

08 Feb 2026

Alexi

Excellent staff and food

Leisure Self

4/10

Poor

08 Feb 2026

Ambar

La comida del buffet estaba de muy baja calidad, no tenía suficiente variedad. No rellenaban lo poco que tenían. Llegabas al buffet y nadie te recibía, tocaba esperar a que llegaran para que te ubicaran en tu mesa y las empleadas no eran nada de amables. Para el precio tan elevado del Resort se espera que la calidad sea mayor. Dé mi parte no lo recomiendo.

Leisure Partner

2/10

Poor

02 Feb 2026

Brittny

The room was bad!.The sink leaks, the lock on the door didn't work and the ocean view was nowhere to be find. No ocean seen. This was advertised as Diamond club with these fabulous perks and THEY WERE NOT FABULOUS.

Leisure Friends

2/10

Poor

02 Feb 2026

Brittny

This room was absolutely and resort was the