Hotel Masaniello Luxury

Italy , Naples
NAPOLI, Via Circumvallazione Esterna
Show on Google | Website | Map

20 reviews shown

2/10

Poor

08 Jun 2023

abdul hassan

The air conditioning was off when we got to the hotel. It was hot in our room. There was also a phone in the room that didnt even work so we couldnt even reach the reception. There is no elevator and we had to go up to the second floor with our luggage without anyone helping. Main reason for our stay was for proximity to the airport. Definitely regret it. The area looked very shady.

Leisure Partner

6/10

Pleasant

20 Jul 2022

Verified traveler

Not a great hotel

It was an odd hotel. A 15 minute drive to the airport but you get charged a surcharge when taking a taxi to and from the airport because of city boundary. It is really really noisy as there are two events spaces close-by. Also when we got there I asked for an extra bed as my daughter’s friend was with us and said I was happy if I had to pay an upgrade to have a triple room instead of a double. The guy who was on the reception was really nice and he said he could put a small foldaway bed in the room. Later that evening when we got back another guy on the reception was quite agressive about saying we had to pay a surcharge. I explained that I was happy to pay one and had been all along. I did not understand why he was being so aggressive.

Friends_and_family Family

2/10

Poor

10 May 2019

Verified traveler

The good: The room was modern and there was underground parking. Proximal to airport.

The bad: No elevator. Overwhelming stench of incense, masking what I can only assume is an ingrained tobacco smell. Directly adjacent a massive event centre that plays extremely loud music with deep bass and fireworks that resonate into your soul into all hours of the night. The highway noise was outright peaceful by comparison. DO NOT STAY HERE unless you are part of the event next door. We got out of bed, packed, and changed hotels, it just wasn’t worth it.

No fault of the hotel staff, this location just could not be more terrible.

Leisure Family_with_children

4/10

Poor

28 Apr 2018

VINCENT

Strange Place not to return

Easily the strangest hotel I have ever stayed in, no lift, no restaurant menu, just all over a strange experience. Would not return personally. Think it is a swingers hotel. No idea how it is 4 star

2/10

Poor

04 Nov 2017

Bob

Rubbish hotel situated in Mad Max land.

I booked this hotel because they promised \" Airport shuttle complimentary to guests \" however when i tried to book this they refused to do it saying it wasn't free and to phone this taxi firm and it would cost 20 euros the phone number didn't work and i had to pay 40 euros to travel the short distance from the airport to the hotel, on my return despite me having complained to Expedia they still said i had to pay however i insisted and eventually a clapped out dirty smart car took me to the airport. There was a kettle in the room but no cup, coffee tea etc i drank the bottle of water in the \" complimentary mini bar \" and it was never replenished. two tiny bottles of shower gel in the shower never replaced.

6/10

Pleasant

01 Sep 2017

Keith

10 minutes taxi drive from airport

The hotel is not that close to the airport.

Attention!
NO free shuttle from the airport, we had to pay 20 euros taxi ride to the hotel and 26 euros taxi back to the airport.
Will have to call Expedia and ask for questions about this.
Not enough lighting in the room and no towel hangers in bathroom.
The room was big, bathroom too.
Breakfast was basic but nice
There's no elevator in the hotel
Hotel staff was good but with minimum English
Overall rating : 2.8 out of 5

4/10

Poor

04 Jun 2017

mark

Wouldn't return

Location poor. Didn't get the promised transfer from the airport. Room was noisy

Partner

2/10

Poor

09 Jun 2016

Paul

4 star???? You must be joking

Starting at the beginning... Location - When the cabbie drops you off at your hotel and says in his broken English, \"Ummmm, this is not a beautiful part of town. Don't walk anywhere. Be careful\", you know there's a problem. The wall you see in the photo around the front of the building is a security wall. Access - there was no elevator to our floor and no doorman, so we had to haul our luggage up the stairs (3.5 week vacation involves some heavy luggage). Room - As you'll see in the attached photos, the room was actually rather large, but very sparse and plain. The wallpaper was coming off the wall around the window. The walls were very thin and it was easy to hear people in the hall and other rooms. Experience - At about 12:30am, a series of about 20-30 pops went off that were either gunshots or fireworks. When I called the front desk to ask if everything was okay, the person spoke no English and couldn't communicate anything about the situation. I ended up barricading the front door just in case. The front desk agent in the morning did speak English and said a party in the hotel restaurant had set off some fireworks. Shuttle - The hotel said there was a shuttle to the airport. Their definition of a shuttle was a tiny old beat up car that literally looked like it had been in a demolition derby. I don't know what the criteria is that made this place a 4 star hotel, but I'd give it 1.5 stars. Definitely NOT upscale.

6/10

Pleasant

25 May 2016

Joe

Convenient for one night

Although near the airport, getting to the Hotel by taxi was tricky. It's only a 1km drive (which is why we chose it) but the route crosses into a different region which means you get charged for the journey there and back. It will cost 35-40 Euros for this very short journey. We were never warned of this cost/detail on the Expedia site and think it should be highlighted. We complained to the taxi driver and he kindly charged us 25 Euro. But this is still not cheap for the short distance.

For one night it was fine but the Hotel label themselves as a 4 star Luxury accommodation. It certainly was not 4 star. The breakfast was terrible. Cuts of meat in clingfilm that looked old and inedible, stale croissants and unfortunately even the coffee was poor. We only finished our coffee and got sone food in Naples.

We arrived late in Naples and needed somewhere close to the airport. However, I'm sure there are better options in the area or even going into Naples would be worthwhile after this experience.

The positive side are the friendly staff and convenience close to the airport.

10/10

Exceptional

01 Jun 2015

Joseph

Great clean hotel, Great staff! perfect location!

Hotel was very clean and New! Rooms were very spacious, Great Shower! Bed was very comfortable! Hotel staff set up the morning Breakfast Early for us, since we left before 7 for out flight! Location is minutes from Napoli International Airport. Great restaurant attached to hotel. Only down fall for me was the over-the-top perfume smell that engulfed the entire room! But would not stop me from staying again.

Family

10/10

Exceptional

17 May 2015

Malcolm

Wonderful Stay

Stayed on last night of touring holiday. Staff very friendly and helpful. Secure parking. Lovely boutique type hotel. Had best meal of the holiday in the restaurant. Waiters & Chef brilliant. Would recommend to anyone.

Partner

6/10

Pleasant

01 Dec 2014

Donna

beware the location

You probably chose this hotel because it is very close to the airport, but cab fare from the airport was quoted at Euro 60. Only the heartiest would venture outside the hotel in this neighborhood. The staff tries very hard, but speaks virtually no English and we speak no Italian. The facility has been done over and is clean with Mod furnishings; Lighting is very poor, otherwise ok.

6/10

Pleasant

14 Jul 2014

Grant

Reasonable hotel pretty poor location

The hotel is well appointed enough and comfortable. Rooms large but rather poorly lit. Given the location discretely located off a back road near the airport adjacent to a raised highway not sure they get a lot of tourists...

But as a place to sleep close to the airport before an early flight... It was fine.

8/10

Excellent

05 Feb 2014

Nice hotel!

A friendly clean hotel convenient for airport, nothing in walking distance but glad I stayed here and not in Naples which is a dump!
Staff were lovely and hotel very clean, breakfast was included and was great value,free parking and stood out from crowd as far as any other hotels I saw in the area
Too far from Naples city centre though after going into Naples I'd say that was a good thing!

8/10

Excellent

30 Jun 2020

Verified traveler

Business

4/10

Poor

29 Aug 2018

jacques

que du tape a l'oeil

toute la nuit bruit des jacuzzi des autres chambres
Problème d’étanchéité, nous avons du après douche éponger toute la chambre
Pas de restaurant ouvert
Petit déjeuner à minima

10/10

Exceptional

20 May 2018

Salvatore

Ottimo ve lo consiglio

Tutto perfetto ve lo consiglio ottima struttura

Friends

6/10

Pleasant

30 Apr 2018

Verified traveler

colazione molto modesta, albergo senza ascensore e un pò rumoroso parcheggio limitato

8/10

Excellent

28 Sep 2017

angela

Una notte al\nVolo

È stata la terza volta che io e mio marito abbiamo pernottato al MASANIELLO... struttura nuova E pulita, personale gentilissimo e camere grandi.
Piccoli accorgimenti: i cuscini del letto troppo sottili, mancavano gli appendini nel bagno e la colazione un po’ troppo scarna

4/10

Poor

27 Sep 2017

Verified traveler

HENKILÖKUNTA YSTÄVÄLLINEN

HUONE EI OLLUT NELJÄN TÄHDEN LUOKKAA, VAIKKA STANDARD.